go-e Charger HOME+ User manual

Operating instructions
for the product variants 11 kW and 22 kW
Version 2.2 EN

Page 2 Page 3
power 2 change
Thank you for your purchase decision ...................................................... Page 4
Before installation and commissioning ...................................................... Page 5
Registration information ............................................................................ Page 5
Safety instructions ..................................................................................... Page 6
Product overview ...................................................................................... Page 8
Scope of delivery ...................................................................................... Page 9
Technical specifications ............................................................................ Page 10
Mounting ................................................................................................... Page 12
Charging ................................................................................................... Page 13
LED status display / troubleshooting ........................................................ Page 15
Reset card / RFID chip ............................................................................. Page 19
go-eCharger app - Connection setup ....................................................... Page 20
go-eCharger app - Charging ................................................................. Page 21
go-eCharger app - Settings ...................................................................... Page 22
Warranty ................................................................................................... Page 24
Confirmation for subsidy ........................................................................... Page 25
CE declaration of conformity ..................................................................... Page 26
Online support / contact details ................................................................ Page 27
Table of Contents

Page 2 Page 3
power 2 change
Thank you for your purchase decision ...................................................... Page 4
Before installation and commissioning ...................................................... Page 5
Registration information ............................................................................ Page 5
Safety instructions ..................................................................................... Page 6
Product overview ...................................................................................... Page 8
Scope of delivery ...................................................................................... Page 9
Technical specifications ............................................................................ Page 10
Mounting ................................................................................................... Page 12
Charging ................................................................................................... Page 13
LED status display / troubleshooting ........................................................ Page 15
Reset card / RFID chip ............................................................................. Page 19
go-eCharger app - Connection setup ....................................................... Page 20
go-eCharger app - Charging ................................................................. Page 21
go-eCharger app - Settings ...................................................................... Page 22
Warranty ................................................................................................... Page 24
Confirmation for subsidy ........................................................................... Page 25
CE declaration of conformity ..................................................................... Page 26
Online support / contact details ................................................................ Page 27
Table of Contents

Page 4 Page 5
Thank you for your purchase decision
With the go-eCharger HOME+ you have chosen an extremely compact and versatile
charging station for EVs. Smart and intelligent solutions that make charging electric
vehicles even more convenient are already integrated in the go-eCharger HOME+.
The charging unit has been developed for extreme flexibility, offers you the
advantages of a conventional wallbox and the possibility to charge anywhere where
there is alternating current and three-phase current, provided that you have the
appropriate socket adapter.
The go-eCharger was developed and tested by electric car drivers for electric car
drivers. To keep it up to date in the future, we are constantly developing the firmware
and adapting it to the state of the art. So let us surprise you with future features.
Sustainable charging
Drivers of electric vehicles consciously choose this type of mobility. Electric drives
are quiet and do not emit any environmentally harmful gases. But electric vehicles
also need energy, which must be generated. If we use existing energy carefully, we
do not need to expand fossil power plants or nuclear power plants for electric
mobility.
An important contribution we can all make is the use of surplus energy. If possible, do
not charge your car when you come home after work, as the electricity grid is already
the most heavily charged. In order to save energy and thus also to charge in an
environmentally conscious manner, you should, if possible, postpone your charges
with the scheduler function of the go-eCharger to the midday or early morning hours,
as there is a surplus of electricity in the grids during this time.
An electricity supply contract with our partner aWATTar could be even more
interesting (currently only available in Germany and Austria), where you can profit
from the strongly fluctuating electricity prices at the electricity price exchange by
purchasing the electricity when it is the cheapest. The technology for this is already
built into each of our charging boxes. For more information, please visit
www.awattar.com/services/goe
We wish you lots of fun with your go-eCharger and enough electricity at all times.
Your go-e team
Registration information
Depending on the country, the requirements of the authorities and electricity network
operators have to be observed, such as a reporting or approval requirement for
charging equipment, or the limitation of 1-phase charging. Please contact your
network operator to find out whether the go-eCharger is subject to registration or
approval and whether other restrictions must be observed.
Please read the instructions for the unit carefully before installation
and initial operation and observe all safety instructions!
This manual should help you:
Ÿto use the product properly
Ÿto avoid damage
Ÿto increase durability and reliability
Ÿto prevent a hazard
go-e GmbH does not assume any liability for damages caused by
disregarding these instructions!
Before installation and commissioning
WARNING
ATTENTION
Please dispose of the device and the packaging after
use in accordance with the national legal regula-
tions. Old appliances are not allowed to be disposed
of with household waste. Help protect the environ-
ment!

Page 4 Page 5
Thank you for your purchase decision
With the go-eCharger HOME+ you have chosen an extremely compact and versatile
charging station for EVs. Smart and intelligent solutions that make charging electric
vehicles even more convenient are already integrated in the go-eCharger HOME+.
The charging unit has been developed for extreme flexibility, offers you the
advantages of a conventional wallbox and the possibility to charge anywhere where
there is alternating current and three-phase current, provided that you have the
appropriate socket adapter.
The go-eCharger was developed and tested by electric car drivers for electric car
drivers. To keep it up to date in the future, we are constantly developing the firmware
and adapting it to the state of the art. So let us surprise you with future features.
Sustainable charging
Drivers of electric vehicles consciously choose this type of mobility. Electric drives
are quiet and do not emit any environmentally harmful gases. But electric vehicles
also need energy, which must be generated. If we use existing energy carefully, we
do not need to expand fossil power plants or nuclear power plants for electric
mobility.
An important contribution we can all make is the use of surplus energy. If possible, do
not charge your car when you come home after work, as the electricity grid is already
the most heavily charged. In order to save energy and thus also to charge in an
environmentally conscious manner, you should, if possible, postpone your charges
with the scheduler function of the go-eCharger to the midday or early morning hours,
as there is a surplus of electricity in the grids during this time.
An electricity supply contract with our partner aWATTar could be even more
interesting (currently only available in Germany and Austria), where you can profit
from the strongly fluctuating electricity prices at the electricity price exchange by
purchasing the electricity when it is the cheapest. The technology for this is already
built into each of our charging boxes. For more information, please visit
www.awattar.com/services/goe
We wish you lots of fun with your go-eCharger and enough electricity at all times.
Your go-e team
Registration information
Depending on the country, the requirements of the authorities and electricity network
operators have to be observed, such as a reporting or approval requirement for
charging equipment, or the limitation of 1-phase charging. Please contact your
network operator to find out whether the go-eCharger is subject to registration or
approval and whether other restrictions must be observed.
Please read the instructions for the unit carefully before installation
and initial operation and observe all safety instructions!
This manual should help you:
Ÿto use the product properly
Ÿto avoid damage
Ÿto increase durability and reliability
Ÿto prevent a hazard
go-e GmbH does not assume any liability for damages caused by
disregarding these instructions!
Before installation and commissioning
WARNING
ATTENTION
Please dispose of the device and the packaging after
use in accordance with the national legal regula-
tions. Old appliances are not allowed to be disposed
of with household waste. Help protect the environ-
ment!

Page 6 Page 7
Safety Instructions
Non-compliance with the operating instructions can have serious
consequences. go-e GmbH does not assume any liability for damage caused
by disregarding operating instructions or other warnings on the device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is
damaged or opened!
Do not use the go-eCharger if the cables attached or connected to the device
are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected has
been properly installed and is undamaged.
The go-eCharger has a built-in RCD protection module with direct current
detection (30 mA AC and 6 mA DC). This switches off the charging station in the
event of a fault current generated by the EV. Therefore, only a type A RCD must
be installed on the building side, unless local regulations deviate from this. In
addition, a miniature circuit breaker (MCB), characteristic B or C, has to be
installed upstream of each charger.
Any modification or repair of hardware or software may only be carried out by
qualified personnel of go-e GmbH or personnel trained for this purpose. The
removal of warnings attached to the go-eCharger or the opening of the device
will result in the loss of any liability by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV batteries in
conjunction with the appropriate adapters and cables.
It‘s important to observe the maximum permissible charging current of the
connection at which you are charging. If you don't known this, charge with the
lowest charge current. When using adapters, the maximum current for the
adapter has to be observed. If this is not known, use the lowest charging
current. Attention: The go-eCharger HOME+ 22 kW automatically reduces the
charging current to 16 A by plugging in the adapter only in conjunction with the
original go-e adapters. The go-eCharger HOME+ 11 kW always charges with a
maximum of 16 A, regardless of the adapter. Never use adapters whose
technical suitability is unclear!
Never unplug by pulling the cable.
We recommend a maximum charging current of 10A for use with domestic
plugs. Take care of a mechanical relief of the domestic plug by supporting the
weight of the go-eCharger and the connected charging cable!
Observe the specifications of the electricity network operator with regard to
single-phase charging and the resulting asymmetrical grid load.
WARNING
ATTENTION
Safety Instructions
WARNING
ATTENTION
Never cover the go-eCharger during charging. Heat accumulation can lead to
permanent damage or even fire.
In the event of unusual heat generation, the charging process has to be stopped
immediately.
If you notice discoloration or deformation of the plastic due to heat generation, it
is imperative that you contact the customer service.
Use your go-eCharger exclusively hanging or in the wall mount. Never use the
charging box lying down! The type 2 connectors are not waterproof and water
could penetrate to the contacts while lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries only
in well ventilated rooms. In case of uncertainty, please contact your vehicle
manufacturer.
The go-eCharger HOME+ 11 kW may only be operated on the following
connections:
¡CEE red 16 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 11 kW:
¡CEE red 32 A 3-phase 400 V 50 Hz (limited by Charger to 16 A 3-phase)
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The go-eCharger HOME+ 22 kW may only be operated on the following
connections:
¡CEE red 32 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 22 kW:
¡CEE red 16 A 3-phase 400 V 50 Hz
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡CEE blue 32 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The original go-e adapters for the go-eCharger HOME+ 11 kW and go-
eCharger HOME+ 22 kW may only be used in conjunction with the respective
go-eCharger.
The go-eCharger HOME+ has the communication interfaces WiFi 802.11b/g/n
2.4GHz and RFID. WiFi is operated on a frequency of 2.4Ghz, channels 1-13
with the frequency band 2412-2472Mhz. The maximum transmission power of
the WiFi is 20dBm. RFID is operated on a frequency of 13.56MHz with a
maximum radiated power of 60dBµA/m at 10m.

Page 6 Page 7
Safety Instructions
Non-compliance with the operating instructions can have serious
consequences. go-e GmbH does not assume any liability for damage caused
by disregarding operating instructions or other warnings on the device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is
damaged or opened!
Do not use the go-eCharger if the cables attached or connected to the device
are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected has
been properly installed and is undamaged.
The go-eCharger has a built-in RCD protection module with direct current
detection (30 mA AC and 6 mA DC). This switches off the charging station in the
event of a fault current generated by the EV. Therefore, only a type A RCD must
be installed on the building side, unless local regulations deviate from this. In
addition, a miniature circuit breaker (MCB), characteristic B or C, has to be
installed upstream of each charger.
Any modification or repair of hardware or software may only be carried out by
qualified personnel of go-e GmbH or personnel trained for this purpose. The
removal of warnings attached to the go-eCharger or the opening of the device
will result in the loss of any liability by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV batteries in
conjunction with the appropriate adapters and cables.
It‘s important to observe the maximum permissible charging current of the
connection at which you are charging. If you don't known this, charge with the
lowest charge current. When using adapters, the maximum current for the
adapter has to be observed. If this is not known, use the lowest charging
current. Attention: The go-eCharger HOME+ 22 kW automatically reduces the
charging current to 16 A by plugging in the adapter only in conjunction with the
original go-e adapters. The go-eCharger HOME+ 11 kW always charges with a
maximum of 16 A, regardless of the adapter. Never use adapters whose
technical suitability is unclear!
Never unplug by pulling the cable.
We recommend a maximum charging current of 10A for use with domestic
plugs. Take care of a mechanical relief of the domestic plug by supporting the
weight of the go-eCharger and the connected charging cable!
Observe the specifications of the electricity network operator with regard to
single-phase charging and the resulting asymmetrical grid load.
WARNING
ATTENTION
Safety Instructions
WARNING
ATTENTION
Never cover the go-eCharger during charging. Heat accumulation can lead to
permanent damage or even fire.
In the event of unusual heat generation, the charging process has to be stopped
immediately.
If you notice discoloration or deformation of the plastic due to heat generation, it
is imperative that you contact the customer service.
Use your go-eCharger exclusively hanging or in the wall mount. Never use the
charging box lying down! The type 2 connectors are not waterproof and water
could penetrate to the contacts while lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries only
in well ventilated rooms. In case of uncertainty, please contact your vehicle
manufacturer.
The go-eCharger HOME+ 11 kW may only be operated on the following
connections:
¡CEE red 16 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 11 kW:
¡CEE red 32 A 3-phase 400 V 50 Hz (limited by Charger to 16 A 3-phase)
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The go-eCharger HOME+ 22 kW may only be operated on the following
connections:
¡CEE red 32 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 22 kW:
¡CEE red 16 A 3-phase 400 V 50 Hz
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡CEE blue 32 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The original go-e adapters for the go-eCharger HOME+ 11 kW and go-
eCharger HOME+ 22 kW may only be used in conjunction with the respective
go-eCharger.
The go-eCharger HOME+ has the communication interfaces WiFi 802.11b/g/n
2.4GHz and RFID. WiFi is operated on a frequency of 2.4Ghz, channels 1-13
with the frequency band 2412-2472Mhz. The maximum transmission power of
the WiFi is 20dBm. RFID is operated on a frequency of 13.56MHz with a
maximum radiated power of 60dBµA/m at 10m.

Page 8
(2) Connection cable
(7) LED ring
(5) Button
(3) Housing
(6) Typ 2 socket
Page 9
(8) Fine-wire fuse on the back
Product overview
32 A CEE Plug (HOME+ 22 kW)
16 A CEE Plug (HOME+ 11 kW)
(1)
(4) RFID reader
16 A CEE (red)
16 A multiple domestic plugs
16 A CEE campingplug (blue)
Scope of delivery
16 A multiple domestic plugs
16 A CEE campingplug (blue)
32 A CEE (red)
Optional
go-eCharger adapter cable
22 kW charging box
with 32 A CEE plug
11 kW charging box
with 16 A CEE plug or
for HOME+ 11 kW for HOME+ 22 kW
RFID chip
Reset card
Wall mounting plate Mounting set
22 kW type 2 cable
2.5 meters
5.0 meters
7.5 meters
4 x dowels/screws for mounting plate
1 x dowel/screw for u-piece
1 x u-piece for optional cable protection
Spare fine-wire fuse
(1) For plugging into a red CEE socket
(2) Cable between charger and plug
(3) Extremely impact-resistant and UV-resistant high-performance plastic
(4) Charging enabled by RFID chips if activated as access control
(5) Change of charging strength between 5 predefined levels, adjustable via the app
(6) Connection for the type 2 plug of the charging cable with weather protection
(7) Display of the set charging level or the current charging status
(8) Triggers if the supply cable is connected incorrectly

Page 8
(2) Connection cable
(7) LED ring
(5) Button
(3) Housing
(6) Typ 2 socket
Page 9
(8) Fine-wire fuse on the back
Product overview
32 A CEE Plug (HOME+ 22 kW)
16 A CEE Plug (HOME+ 11 kW)
(1)
(4) RFID reader
16 A CEE (red)
16 A multiple domestic plugs
16 A CEE campingplug (blue)
Scope of delivery
16 A multiple domestic plugs
16 A CEE campingplug (blue)
32 A CEE (red)
Optional
go-eCharger adapter cable
22 kW charging box
with 32 A CEE plug
11 kW charging box
with 16 A CEE plug or
for HOME+ 11 kW for HOME+ 22 kW
RFID chip
Reset card
Wall mounting plate Mounting set
22 kW type 2 cable
2.5 meters
5.0 meters
7.5 meters
4 x dowels/screws for mounting plate
1 x dowel/screw for u-piece
1 x u-piece for optional cable protection
Spare fine-wire fuse
(1) For plugging into a red CEE socket
(2) Cable between charger and plug
(3) Extremely impact-resistant and UV-resistant high-performance plastic
(4) Charging enabled by RFID chips if activated as access control
(5) Change of charging strength between 5 predefined levels, adjustable via the app
(6) Connection for the type 2 plug of the charging cable with weather protection
(7) Display of the set charging level or the current charging status
(8) Triggers if the supply cable is connected incorrectly

Product specifications:
ŸDimensions: approx. 15 x 25 cm x 9 cm
ŸWeight: approx. 2.0 kg
ŸConnection cable: 30 cm + plug (CEE red 16 A or CEE red 32 A)
ŸRated voltage: 230/400 V depending on number of connected phases
ŸRated frequency: 50 Hz
Permissible ambient conditions:
ŸTemperature: -25 °C to + 40 °C
ŸAverage temperature in 24 hours: below 35 °C
ŸAltitude: maximum 2,000 m above sea level
ŸRelative humidity: maximum 95 % (non-condensing)
Charging capacity:
ŸMaximum charging power 11 kW (16 A 3-phase | HOME+ 11 kW) or 22 kW (32 A
3-phase | HOME+ 22 kW)
ŸCharging power adjustable between 1.4 kW and 11 kW (HOME+ 11 kW) or 22 kW
(HOME+ 22 kW) (via the charging current in 1 ampere steps between 6 A and 32
A) depending on number of phases of the car
◦ single-phase: 1.4 kW to 3.7 kW or 7.4 kW
◦ two-phase: 2.8 kW to 7.4 kW or 14.8 kW (ATTENTION: applies to vehicles
with 2-phase on-board chargers. 2-phase connection of the charger is
not possible - go-eCharger needs to be connected 1- (via adapter) or 3-
phase!)
◦ three-phase: 4.2 kW to 11 kW or 22 kW (go-eCharger switches through the
power of the connection.)
Connection via optional adapters:
Vehicle side connection:
Ÿ (type 2 cable not included in go-eCharger delivery)Type 2 socket
ŸLocking device (theft protection)
ŸVehicles with type 1 can be charged with adapter cable
ŸAmpere and charging status readable via LED ring or app
ŸCharging power adjustable via button and app
Page 10 Page 11
go-eCharger HOME+ 22 kW
Ÿ22 kW HOME+ to CEE red 16 A (3-phase)
Ÿ22 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ22 kW HOME+ to CEE blue 32 A (1-phase)
Ÿ22 kW HOME+ to multiple domestic plugs 16 A
Technical specifications
go-eCharger HOME+ 11 kW
Ÿ11 kW HOME+ to CEE red 32 A (3-phase)
Ÿ11 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ11 kW HOME+ to multiple domestic plugs
16 A (household socket outlet)
Technical specifications
Security features:
ŸRFID access control
Ÿ with DC detection, 30 mA AC, 6 mA DCRCD protection device
ŸPhase and voltage test of the input voltage
ŸPhase test after contactor
ŸCurrent sensor 3-phase
ŸGround check for TT, TN mains (switchable grounding monitoring - Norway mode -
for IT mains)
ŸCustomer replaceable fine fuse for internal electronics (triggers if supply line is
connected incorrectly)
ŸAdapter detection with automatic reduction to 16 A (for go-eCharger HOME+ 22
kW and only when using original go-e adapters)
ŸIP54 - Protection against dirt and water, suitable for permanent outdoor use
ŸImpact resistance = Ik10
ŸProtection class = I
ŸPollution degree = II
Ÿgo-e network operator API for authorised access of the electricity network operator
to the go-eCharger for network related power control
App and connectivity:
ŸLocal (WiFi hotspot) or worldwide (via WiFi) usable
ŸCharge monitoring (voltage, current, power, energy)
ŸStart/stop function
ŸRFID card management (up to 10 users per charger)
ŸScheduler
ŸElectricity meter (total kWh and total amount per RFID card)
ŸSynchronisation of charging processes with the cloud and display of past charging
processes (from go-eCharger serial numbers with CM-03-)
ŸMax Wh Charging
ŸAccess management (RFID/App)
ŸCable Lock/Unlock functions
ŸAutomatic unlocking of the charging cable in the event of a power failure (from go-
eCharger serial numbers with CM-03-)
ŸElectricity price exchange connection with intelligent charge management
ŸLoad balancing (static)
ŸPhotovoltaic connection via open API interface (programming required)
Ÿ1-/3-phase switching via app - also during charging (from go-eCharger serial
numbers with CM-03-)
ŸLED adjustment
ŸManagement of the charging levels via button on the charging box
ŸModbus TCP (firmware version 0.40 or higher) for power control by the electricity
network operator
ŸUpdateable for later functions (Smart-Home,...)

Product specifications:
ŸDimensions: approx. 15 x 25 cm x 9 cm
ŸWeight: approx. 2.0 kg
ŸConnection cable: 30 cm + plug (CEE red 16 A or CEE red 32 A)
ŸRated voltage: 230/400 V depending on number of connected phases
ŸRated frequency: 50 Hz
Permissible ambient conditions:
ŸTemperature: -25 °C to + 40 °C
ŸAverage temperature in 24 hours: below 35 °C
ŸAltitude: maximum 2,000 m above sea level
ŸRelative humidity: maximum 95 % (non-condensing)
Charging capacity:
ŸMaximum charging power 11 kW (16 A 3-phase | HOME+ 11 kW) or 22 kW (32 A
3-phase | HOME+ 22 kW)
ŸCharging power adjustable between 1.4 kW and 11 kW (HOME+ 11 kW) or 22 kW
(HOME+ 22 kW) (via the charging current in 1 ampere steps between 6 A and 32
A) depending on number of phases of the car
◦ single-phase: 1.4 kW to 3.7 kW or 7.4 kW
◦ two-phase: 2.8 kW to 7.4 kW or 14.8 kW (ATTENTION: applies to vehicles
with 2-phase on-board chargers. 2-phase connection of the charger is
not possible - go-eCharger needs to be connected 1- (via adapter) or 3-
phase!)
◦ three-phase: 4.2 kW to 11 kW or 22 kW (go-eCharger switches through the
power of the connection.)
Connection via optional adapters:
Vehicle side connection:
Ÿ (type 2 cable not included in go-eCharger delivery)Type 2 socket
ŸLocking device (theft protection)
ŸVehicles with type 1 can be charged with adapter cable
ŸAmpere and charging status readable via LED ring or app
ŸCharging power adjustable via button and app
Page 10 Page 11
go-eCharger HOME+ 22 kW
Ÿ22 kW HOME+ to CEE red 16 A (3-phase)
Ÿ22 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ22 kW HOME+ to CEE blue 32 A (1-phase)
Ÿ22 kW HOME+ to multiple domestic plugs 16 A
Technical specifications
go-eCharger HOME+ 11 kW
Ÿ11 kW HOME+ to CEE red 32 A (3-phase)
Ÿ11 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ11 kW HOME+ to multiple domestic plugs
16 A (household socket outlet)
Technical specifications
Security features:
ŸRFID access control
Ÿ with DC detection, 30 mA AC, 6 mA DCRCD protection device
ŸPhase and voltage test of the input voltage
ŸPhase test after contactor
ŸCurrent sensor 3-phase
ŸGround check for TT, TN mains (switchable grounding monitoring - Norway mode -
for IT mains)
ŸCustomer replaceable fine fuse for internal electronics (triggers if supply line is
connected incorrectly)
ŸAdapter detection with automatic reduction to 16 A (for go-eCharger HOME+ 22
kW and only when using original go-e adapters)
ŸIP54 - Protection against dirt and water, suitable for permanent outdoor use
ŸImpact resistance = Ik10
ŸProtection class = I
ŸPollution degree = II
Ÿgo-e network operator API for authorised access of the electricity network operator
to the go-eCharger for network related power control
App and connectivity:
ŸLocal (WiFi hotspot) or worldwide (via WiFi) usable
ŸCharge monitoring (voltage, current, power, energy)
ŸStart/stop function
ŸRFID card management (up to 10 users per charger)
ŸScheduler
ŸElectricity meter (total kWh and total amount per RFID card)
ŸSynchronisation of charging processes with the cloud and display of past charging
processes (from go-eCharger serial numbers with CM-03-)
ŸMax Wh Charging
ŸAccess management (RFID/App)
ŸCable Lock/Unlock functions
ŸAutomatic unlocking of the charging cable in the event of a power failure (from go-
eCharger serial numbers with CM-03-)
ŸElectricity price exchange connection with intelligent charge management
ŸLoad balancing (static)
ŸPhotovoltaic connection via open API interface (programming required)
Ÿ1-/3-phase switching via app - also during charging (from go-eCharger serial
numbers with CM-03-)
ŸLED adjustment
ŸManagement of the charging levels via button on the charging box
ŸModbus TCP (firmware version 0.40 or higher) for power control by the electricity
network operator
ŸUpdateable for later functions (Smart-Home,...)

Page 12 Page 13
The go-eCharger has a built-in RCD protection module with direct
current detection (30 mA AC and 6 mA DC). This switches off the
charging station in the event of a fault current generated by the EV.
Therefore, only a type A RCD must be installed on the building side,
unless local regulations deviate from this. In addition, a miniature
circuit breaker (MCB), characteristic B or C, has to be installed
upstream of each charger:
ŸConnection 16/32 A three-phase = 3- or 4-pole MCB for 16/32 A
ŸConnection 16/32 A single-phase = 2-pole MCB for 16/32 A
The device can be installed indoors or outdoors. Provide a power
supply. If a three-phase socket is available, insert the charging unit
onto the wall mount and the plug of the charging unit into the socket to
determine the best positioning of the wall bracket. Also use this as a
template for marking the drill holes. Use a spirit level to align the wall
mount.
Use the screws and dowels supplied to attach the wall bracket. Make
sure that there are no distortions on the surface. If the wall bracket
warps, it may not be possible to attach the device. Use spacers to
compensate for any unevenness in the wall.
If there is no three-phase current connection, have the three-phase
current socket installed by a qualified electrician. This qualified person
has a recognised electrical engineering qualification which enables
him/her to carry out all electrical engineering work in accordance with
the applicable national regulations. You can achieve a comfortable
height for the charging box by having the three-phase socket installed
approx. 170 cm above the floor.
If necessary, attach the supplied U-piece for optional cable securing
with the screw and dowel still present so that you can lay the
connection cable leading to the CEE socket in the U-piece. The cable is
then secured with a padlock, which is not included in the scope of
delivery.
Mounting of go-eCharger HOME+
Connection
Never use the go-eCharger lying on its back; it may collect
water in the Type 2 outlet when it rains.
Connect the go-eCharger to a suitable power source - at
best directly to a CEE 16 A socket (go-eCharger HOME+ 11
kW) or a CEE 32 A socket (go-eCharger HOME+ 22 kW) or
with an adapter to a corresponding other power source.
Start of the charger
The go-eCharger performs a self-test during initial start-up
or after a restart, during which the LEDs light up in rainbow
colours.
Charging
Ready to charge
After the self-test, the LEDs light up blue in the strength of
the preset charging current (1 LED = 1 ampere). The go-
eCharger is now ready for operation.
Five predefined charging levels can be selected by using
the button (5):
Ÿbetween 6 A and 16 A (go-eCharger HOME+ 11 kW)
Ÿbetween 6 A and 32 A (go-eCharger HOME+ 22 kW)
The more LEDs that light up, the higher the charging
current.
You can adjust the charging levels individually in the go-
eCharger app. It does not matter whether the go-eCharger
is connected single-phase or three-phase..
Start the charging process
Insert the plug of the type 2 cable into the type 2 socket of
the charger and the vehicle plug of the cable into the
charging socket of the vehicle. Make sure that the type 2
plug is inserted into the type 2 socket as far as possible.
The goCharger now recognises the connected car and
checks its charging parameters. During the verification, the
LEDs light up yellow. This signals that the Charger is ready
for the charging process, but is still waiting for the car's
approval.
The number of yellow LEDs visualises the preset charging
current.

Page 12 Page 13
The go-eCharger has a built-in RCD protection module with direct
current detection (30 mA AC and 6 mA DC). This switches off the
charging station in the event of a fault current generated by the EV.
Therefore, only a type A RCD must be installed on the building side,
unless local regulations deviate from this. In addition, a miniature
circuit breaker (MCB), characteristic B or C, has to be installed
upstream of each charger:
ŸConnection 16/32 A three-phase = 3- or 4-pole MCB for 16/32 A
ŸConnection 16/32 A single-phase = 2-pole MCB for 16/32 A
The device can be installed indoors or outdoors. Provide a power
supply. If a three-phase socket is available, insert the charging unit
onto the wall mount and the plug of the charging unit into the socket to
determine the best positioning of the wall bracket. Also use this as a
template for marking the drill holes. Use a spirit level to align the wall
mount.
Use the screws and dowels supplied to attach the wall bracket. Make
sure that there are no distortions on the surface. If the wall bracket
warps, it may not be possible to attach the device. Use spacers to
compensate for any unevenness in the wall.
If there is no three-phase current connection, have the three-phase
current socket installed by a qualified electrician. This qualified person
has a recognised electrical engineering qualification which enables
him/her to carry out all electrical engineering work in accordance with
the applicable national regulations. You can achieve a comfortable
height for the charging box by having the three-phase socket installed
approx. 170 cm above the floor.
If necessary, attach the supplied U-piece for optional cable securing
with the screw and dowel still present so that you can lay the
connection cable leading to the CEE socket in the U-piece. The cable is
then secured with a padlock, which is not included in the scope of
delivery.
Mounting of go-eCharger HOME+
Connection
Never use the go-eCharger lying on its back; it may collect
water in the Type 2 outlet when it rains.
Connect the go-eCharger to a suitable power source - at
best directly to a CEE 16 A socket (go-eCharger HOME+ 11
kW) or a CEE 32 A socket (go-eCharger HOME+ 22 kW) or
with an adapter to a corresponding other power source.
Start of the charger
The go-eCharger performs a self-test during initial start-up
or after a restart, during which the LEDs light up in rainbow
colours.
Charging
Ready to charge
After the self-test, the LEDs light up blue in the strength of
the preset charging current (1 LED = 1 ampere). The go-
eCharger is now ready for operation.
Five predefined charging levels can be selected by using
the button (5):
Ÿbetween 6 A and 16 A (go-eCharger HOME+ 11 kW)
Ÿbetween 6 A and 32 A (go-eCharger HOME+ 22 kW)
The more LEDs that light up, the higher the charging
current.
You can adjust the charging levels individually in the go-
eCharger app. It does not matter whether the go-eCharger
is connected single-phase or three-phase..
Start the charging process
Insert the plug of the type 2 cable into the type 2 socket of
the charger and the vehicle plug of the cable into the
charging socket of the vehicle. Make sure that the type 2
plug is inserted into the type 2 socket as far as possible.
The goCharger now recognises the connected car and
checks its charging parameters. During the verification, the
LEDs light up yellow. This signals that the Charger is ready
for the charging process, but is still waiting for the car's
approval.
The number of yellow LEDs visualises the preset charging
current.

Page 14 Page 15
Charging
Charging
After the car has released the charge, the LEDs rotate
clockwise around the charging socket during the charging
process.
The number of "tails" corresponds to the number of phases
connected (or, in the case of go-eChargers with serial
number CM-03-, the number of phases set in the app). The
speed of rotation and length of the tails indicate the amount
of charging current.
1 rotating tail = 1-phase charging (230 V)
3 rotating tails = 3-phase charging (400 V)
Stop charging
The charging process is terminated by the vehicle. This is
usually the case when the vehicle's battery is fully charged.
The LEDs light up green with the end of the charging
process.
If you want to stop charging prematurely, you can achieve
this via the function of your vehicle ("Cable release") or via
the app ("Activation").
The cable remains locked in the type 2 socket after
completion of the charging process (in the default setting -
adjustable via the app) until it is removed from the vehicle
(theft protection).
Attention: If the power supply is interrupted, the charging
cable remains locked in the charging socket for reasons of
theft protection. To unlock it, it is necessary to re-energise
the charging box. In the case of go-eChargers with the
serial number CM-03-, the cable can also be automatically
unlocked after a power failure via a setting in the app -
however, it is then no longer theft-protected in the event of a
power failure.
LED status display / troubleshooting
Ground check deactivated
4 LEDs light up red (3, 6, 9 and 12 o'clock).
This function should only be used if the power supply has
no grounding (IT mains). If you are not sure, you should
leave the setting in the go-eCharger app at "Ground
check enable"! The so-called Norway mode (earth
detection is deactivated) is visualised by 4 red LEDs on the
go-eCharger (3, 6, 9, 12 o'clock).
The go-eCharger has a safety function which checks that
the power connection used is sufficiently earthed and
prevents charging if there is insufficient grounding.
In some regions, e.g. Norway, isolating transformers are
used (IT mains). In order to charge also in such regions with
the go-eCharger, the function "Ground check" can be
deactivated. When operating in the usual European mains
with earthing, switching off the „Ground check" in case of
insufficient earthing can lead to danger!
Waiting
The LEDs flash blue in the number of preset charging
power.
The go-eCharger waits with the charging process due to a
preset scheduler or for the receipt of cheap electricity by
aWATTar.
The go-eCharger displays the charging status via different colours and positions of
the LEDs. In addition, it executes a whole series of safety queries to check the used
power source for possible errors. For this reason, the go-eCharger may display an
error and refuse to charge, especially with unknown power sources.
The cause of the error is visualised by the unit through certain colours and positions
of the LEDs. You can also find the error message in the "Status display" of the app.
(The following colour codes correspond to the factory setting).
WARNING
ATTENTION
TIP

Page 14 Page 15
Charging
Charging
After the car has released the charge, the LEDs rotate
clockwise around the charging socket during the charging
process.
The number of "tails" corresponds to the number of phases
connected (or, in the case of go-eChargers with serial
number CM-03-, the number of phases set in the app). The
speed of rotation and length of the tails indicate the amount
of charging current.
1 rotating tail = 1-phase charging (230 V)
3 rotating tails = 3-phase charging (400 V)
Stop charging
The charging process is terminated by the vehicle. This is
usually the case when the vehicle's battery is fully charged.
The LEDs light up green with the end of the charging
process.
If you want to stop charging prematurely, you can achieve
this via the function of your vehicle ("Cable release") or via
the app ("Activation").
The cable remains locked in the type 2 socket after
completion of the charging process (in the default setting -
adjustable via the app) until it is removed from the vehicle
(theft protection).
Attention: If the power supply is interrupted, the charging
cable remains locked in the charging socket for reasons of
theft protection. To unlock it, it is necessary to re-energise
the charging box. In the case of go-eChargers with the
serial number CM-03-, the cable can also be automatically
unlocked after a power failure via a setting in the app -
however, it is then no longer theft-protected in the event of a
power failure.
LED status display / troubleshooting
Ground check deactivated
4 LEDs light up red (3, 6, 9 and 12 o'clock).
This function should only be used if the power supply has
no grounding (IT mains). If you are not sure, you should
leave the setting in the go-eCharger app at "Ground
check enable"! The so-called Norway mode (earth
detection is deactivated) is visualised by 4 red LEDs on the
go-eCharger (3, 6, 9, 12 o'clock).
The go-eCharger has a safety function which checks that
the power connection used is sufficiently earthed and
prevents charging if there is insufficient grounding.
In some regions, e.g. Norway, isolating transformers are
used (IT mains). In order to charge also in such regions with
the go-eCharger, the function "Ground check" can be
deactivated. When operating in the usual European mains
with earthing, switching off the „Ground check" in case of
insufficient earthing can lead to danger!
Waiting
The LEDs flash blue in the number of preset charging
power.
The go-eCharger waits with the charging process due to a
preset scheduler or for the receipt of cheap electricity by
aWATTar.
The go-eCharger displays the charging status via different colours and positions of
the LEDs. In addition, it executes a whole series of safety queries to check the used
power source for possible errors. For this reason, the go-eCharger may display an
error and refuse to charge, especially with unknown power sources.
The cause of the error is visualised by the unit through certain colours and positions
of the LEDs. You can also find the error message in the "Status display" of the app.
(The following colour codes correspond to the factory setting).
WARNING
ATTENTION
TIP

Page 16 Page 17
Grounding fault
The LEDs flash red at the top and glow green/yellow
statically at the bottom.
Check that the supply line to the go-eCharger is properly
earthed.
Phase error
The LEDs light up blue at the bottom and flash red at
the top.
Check whether the phase/s of the go-eCharger are
connected properly. It is possible that only 2 phases are
connected. If no function occurs, contact the go-e Support.
General communication error
The LEDs flash red.
The go-eCharger has detected a general communication
error. Check the error code in the go-eCharger app.
Fault current detected
The LEDs flash red at the top and light up pink at the
bottom.
The Charger has detected a DC fault current >= 6 mA or AC
fault current >= 30 mA. To acknowledge the fault, press
restart in the app or disconnect the Charger from the power
supply for a short time. If necessary, the charging current
can be reduced, but also check the connection used. (The
charging device in your vehicle may also be defective).
Vehicle is not recognised
The LEDs light up blue in the standby mode. However,
the charging process does not start.
Check the charging cable and the tight fit of the plugs.
RFID chip detected
5 LEDs light up green.
The go-eCharger has recognised an RFID chip authorised
for charging and releases the charge.
Unknown RFID chip
5 LEDs light up red.
An unknown RFID chip was used. Use a taught RFID chip
to activate charging.
Activation required
The LEDs light up blue and two white LEDs move from
the top and bottom to the centre.
The access control is not set to "Open". Use a taught RFID
chip or the app to activate it.
Increased temperature
The LEDs light up yellow at the bottom and flash red at
the top.
The temperature in the go-eCharger is increased.
Therefore, the charging current is automatically reduced.
LED status display / troubleshootingLED status display / troubleshooting

Page 16 Page 17
Grounding fault
The LEDs flash red at the top and glow green/yellow
statically at the bottom.
Check that the supply line to the go-eCharger is properly
earthed.
Phase error
The LEDs light up blue at the bottom and flash red at
the top.
Check whether the phase/s of the go-eCharger are
connected properly. It is possible that only 2 phases are
connected. If no function occurs, contact the go-e Support.
General communication error
The LEDs flash red.
The go-eCharger has detected a general communication
error. Check the error code in the go-eCharger app.
Fault current detected
The LEDs flash red at the top and light up pink at the
bottom.
The Charger has detected a DC fault current >= 6 mA or AC
fault current >= 30 mA. To acknowledge the fault, press
restart in the app or disconnect the Charger from the power
supply for a short time. If necessary, the charging current
can be reduced, but also check the connection used. (The
charging device in your vehicle may also be defective).
Vehicle is not recognised
The LEDs light up blue in the standby mode. However,
the charging process does not start.
Check the charging cable and the tight fit of the plugs.
RFID chip detected
5 LEDs light up green.
The go-eCharger has recognised an RFID chip authorised
for charging and releases the charge.
Unknown RFID chip
5 LEDs light up red.
An unknown RFID chip was used. Use a taught RFID chip
to activate charging.
Activation required
The LEDs light up blue and two white LEDs move from
the top and bottom to the centre.
The access control is not set to "Open". Use a taught RFID
chip or the app to activate it.
Increased temperature
The LEDs light up yellow at the bottom and flash red at
the top.
The temperature in the go-eCharger is increased.
Therefore, the charging current is automatically reduced.
LED status display / troubleshootingLED status display / troubleshooting

Page 18 Page 19
LED status display / troubleshooting
Firmware update
The LEDs flash pink and turn yellow with increasing
progress of the update.
A firmware update was started via the go-eCharger app.
This may take a few minutes. Do not disconnect the charger
from the power supply during this time.
Firmware update successful
The LEDs light up alternately green and pink.
The firmware update has been successfully completed.
Firmware update failed
The LEDs light up alternately red and pink.
The firmware update could not be completed successfully.
Please try again.
Start of the charger does not end
The LEDs light up permanently in rainbow colours.
If the charger does not leave this mode, the WLAN signal
may be disturbed. Please remove possible sources of
interference (e.g. devices with a WLAN mesh network).
Connection cable/fuse defective
The LEDs do not light up despite a power connection.
Check the overload protection of the connection and the
fine-wire fuse on the back of the go-eCharger. If this is
defective, the power connection is probably not installed
properly.
Reset card / RFID chip
Reset to factory settings
Mit der go-eCharger-Resetkarte können Sie alle
Einstellungen der Ladebox auf die Werksparameter
zurücksetzen.
ŸTo do this, hold the reset card in front of the RFID reader
of the charging box.
ŸAll LEDs light up red briefly to confirm.
More information on the reset card
On the back of the reset card you will find important data for
connecting your device to the go-eCharger app such as:
Ÿ“Serial number“: Serial number of the go-eCharger
Ÿ“Hotspot SSID“: WLAN hotspot name of the charger
Ÿ“Hotspot key“: WLAN hotspot password of the device
Ÿ“QR-Code“: Automatically connection to the hotspot
Storing the reset card
It is best to leave the reset card in your car. Then you always
have access to the important data on the reset card and can
reset the charger if necessary.
RFID chip
The RFID chip is used to protect the go-eCharger against
unauthorised use when installed outdoors. In the settings
of the go-eCharger app, the item "Authentication required"
or „RFID/App requiered“ needs to be selected for this. The
chip supplied has already been taught. For authentication,
the chip needs to be held in front of the RFID reader before
each charging process. Alternatively, confirmation can be
made via the app.
Furthermore, multiple RFID chips can be used to create
additional user accounts, provided that several people
share the device. These RFID chips can be taught via the
app. For each chip and thus each user, the charged current
is displayed separately in the app. Note: Any RFID
chip/card that transmits on a frequency of 13.56 MHz can
be learned.
TIP
TIP

Page 18 Page 19
LED status display / troubleshooting
Firmware update
The LEDs flash pink and turn yellow with increasing
progress of the update.
A firmware update was started via the go-eCharger app.
This may take a few minutes. Do not disconnect the charger
from the power supply during this time.
Firmware update successful
The LEDs light up alternately green and pink.
The firmware update has been successfully completed.
Firmware update failed
The LEDs light up alternately red and pink.
The firmware update could not be completed successfully.
Please try again.
Start of the charger does not end
The LEDs light up permanently in rainbow colours.
If the charger does not leave this mode, the WLAN signal
may be disturbed. Please remove possible sources of
interference (e.g. devices with a WLAN mesh network).
Connection cable/fuse defective
The LEDs do not light up despite a power connection.
Check the overload protection of the connection and the
fine-wire fuse on the back of the go-eCharger. If this is
defective, the power connection is probably not installed
properly.
Reset card / RFID chip
Reset to factory settings
Mit der go-eCharger-Resetkarte können Sie alle
Einstellungen der Ladebox auf die Werksparameter
zurücksetzen.
ŸTo do this, hold the reset card in front of the RFID reader
of the charging box.
ŸAll LEDs light up red briefly to confirm.
More information on the reset card
On the back of the reset card you will find important data for
connecting your device to the go-eCharger app such as:
Ÿ“Serial number“: Serial number of the go-eCharger
Ÿ“Hotspot SSID“: WLAN hotspot name of the charger
Ÿ“Hotspot key“: WLAN hotspot password of the device
Ÿ“QR-Code“: Automatically connection to the hotspot
Storing the reset card
It is best to leave the reset card in your car. Then you always
have access to the important data on the reset card and can
reset the charger if necessary.
RFID chip
The RFID chip is used to protect the go-eCharger against
unauthorised use when installed outdoors. In the settings
of the go-eCharger app, the item "Authentication required"
or „RFID/App requiered“ needs to be selected for this. The
chip supplied has already been taught. For authentication,
the chip needs to be held in front of the RFID reader before
each charging process. Alternatively, confirmation can be
made via the app.
Furthermore, multiple RFID chips can be used to create
additional user accounts, provided that several people
share the device. These RFID chips can be taught via the
app. For each chip and thus each user, the charged current
is displayed separately in the app. Note: Any RFID
chip/card that transmits on a frequency of 13.56 MHz can
be learned.
TIP
TIP

Page 20 Page 21
go-eCharger app - Charging
The screenshot opposite shows the "Charging" page of the
go-eCharger app. This view gives you direct access to the
most important functions to start, stop and monitor charging
processes.
(1) Do you have several go-eChargers? Then tap on the
picture of the Charger or its name to the right to reach a
selection page with the list of available devices. Select the
Charger you want to control.
Tap the "+" icon at the top right to connect a new go-
eCharger to the app.
(2) Use the 3 tabs to switch between the views " Power",
"Details" and "Data".
(3) The view of the "Power" tab shows the current charging
power in the large circle (in case of charging). You can start
and stop the charging process by tapping this circle. In this
case, you are charging in standard charging mode.
Use the 3 round icons below to access the settings for
"Mode", "Current" and "aWATTar / Automatic stop".
You are also able to change the charging current during the
charging process via the "Current" icon, via the slider even
in steps of 1 ampere.
(4) You will find further details about the charging process
under the headings "Status", "Range" and "Information".
If you tap on the link "Energy per user", a list with the
charged electricity quantities of all taught RFID chips is
displayed.
(5) Use the 3 tabs to switch between the views " Charging",
"Settings" and "Internet".
TIP
3
2
4
5
1
go-eCharger App - Connection setup
The go-eCharger can also be used without an app. If you want to
change the basic settings of the device, use comfort functions,
check the internal electricity meter or control the charger remotely,
you need the go-eCharger app. The Charger requires app version
2.0.0 or higher.
The go-eCharger app is available for download on the platforms
listed opposite, depending on the operating system of your mobile
device.
To control the charger remotely and for certain comfort functions, a
WiFi connection of the device is indispensable. To connect to a WiFi
network, an active hotspot connection between the smartphone and
the go-eCharger is required (as described above). Now tap on the
blue "+" icon (1) in the go-eCharger app.
On the following screen, select "Setup a new go-eCharger" (2). As
soon as the existing hotspot connection has been detected, tap on
"Next". On the next view, the connection to the " WiFi" needs to be
activated. Enter the name of your WiFi ("SSID") or select your WiFi (if
displayed). You also have to enter the "Password" of this WiFi
network. As soon as the connection has been established, a "Next"
button appears, which you need to click. Then follow the app's further
instructions until the "Done" button appears. Tap it.
Then check whether the connection to the go-e Cloud is allowed
under "Advanced settings" ("Internet" tab of the go-eCharger
app).After successful setup, you can disconnect your mobile phone
from the charger's hotspot, reactivate mobile data (if deactivated) or
connect the smartphone to a WiFi network to control the charger
remotely via the app.
2. Connection via WiFi
Some smartphones require disabling mobile data and all WiFi
connections.
Either scan the QR code on the reset card (an external app may be
required for this) or manually search for the charger's network
(displayed as go-e-xxxxxx) in the settings of your mobile device to
establish a connection to the hotspot. If you connect manually, you
have to enter the password that you will find on the reset card under
"Hotspot key".
Now open the go-eCharger app. If the page „Charging“ is already
displayed, you can already operate the charger locally via the app.
Otherwise, you need to select your go-eCharger in the app before-
hand.
1. Connection via hotspot
2
1