go-e Gemini flex Installation guide

go-e Charger
Gemini ex
11/22 kW
Installation
and operating guide
Mobile Wallbox for Electric Vehicles - IC-CPD
valid for article numbers: CH-04-11-01, CH-04-22-01
Installation and Operating Guide go-e Charger Gemini ex V 1.2

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Content
Symbols
page 4
Sustainable charging
page 4
Before installation and commissioning/download
page 6
Safety regulations/notes
page 6
Product overview
page 10
Scope of delivery
page 11
Technical data
page 12
Installation
page 15
Commissioning/charging
page 18
LED status display/troubleshooting
page 20
Reset card/RFID chip
page 24
App
page 26
Warranty and exclusion
page 31
CE Declaration of Conformity
page 32
Contact and support
page 33
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4455
Thank you for your purchase decision
Warning of a hazardous situa-
tion that may result in damage
to health, fatal injuries or da-
mage to property if the safety
regulations are not followed.
The activity may only be car-
ried out by a qualied electri-
cian.
Hint for a more ecological or
economical use of the product.
Note regarding the adaptation
of the product or product func-
tions to individual needs.
1. Important symbols
2. Sustainable charging
Drivers of electric vehicles are
very consciously opting for this
type of mobility. Electric drives
are quiet and do not emit any
environmentally harmful gases. But
electric vehicles also need energy, which
has to be generated. If we use the availa-
ble energy carefully, we will not need to
expand fossil fuel power plants or nucle-
ar power plants for electric mobility.
An important contribution we can all
make is to use surplus energy. So if pos-
sible, do not charge your car when you
come home after work, as this is the
time when the electricity grid is at its
peak anyway. In order to save energy
and thus also to charge in an environ-
mentally conscious way, you should, if
possible, postpone your charging with
the go-e Charger „Scheduler“ function to
the midday or the early morning hours,
as there is a surplus of electricity in the
grids at this time.
An even more interesting option could
be an electricity supply contract with
our partner aWATTar (currently only
available in Germany and Austria), whe-
re you can benet from the highly uc-
tuating electricity prices at the electricity
price exchange by purchasing electri-
city when it is cheapest. The technolo-
gy for this is already built into each of
our charging boxes. For more informa-
tion, please visit our page at aWATTar:
www.awattar.com/services/goe
We wish you lots of fun with your go-e
Charger and enough electricity at all
times.
Your go-e team
With the go-e Charger Gemini ex
you have chosen an extremely com-
pact and versatile charging station
for EVs. Smart and intelligent solu-
tions that make charging electric ve-
hicles even more convenient are al-
ready integrated in the go-e Charger
Gemini ex.
The charging unit was developed
with the objective of extreme exi-
bility and, in addition to the advan-
tages of a conventional wallbox, of-
fers you the possibility of charging
anywhere where there is alternating
and three-phase current, provided
that you have the appropriate so-
cket adapter.
The go-e Charger was developed
and tested by electric car drivers for
electric car drivers. To ensure that it
remains up-to-date in the future, we
are constantly developing the rm-
ware and adapting the app to the
state of the art. So let us surprise
you with future functions.
Sustainable charging

6677
Observe all safety regulations and inst-
ructions in this manual!
Read the manual and the data sheet ca-
refully and keep them for future referen-
ce. The documents are intended to help
you:
Note before installation and commissioning
Download the data sheet:
www.go-e.com
Instructions and downloads
• To use the product safely and properly
• Increase the durability and reliability
• To avoid damage to the device or pro
perty
•To prevent a threat to life and limb
Depending on the country, the require-
ments of the authorities and electricity
grid operators have to be observed,
such as a registration or approval requi-
rement for charging stations, or the limi-
tation of single-phase charging.
Registration information
Please contact your electricity grid ope-
rator to nd out whether the go-e Char-
ger is subject to registration or approval
and whether other restrictions must be
observed.
4. Safety regulations/notes
3. Before installation and commissioning 4. Safety regulations/notes
Any information regarding electrical in-
stallation is intended exclusively for a
qualied electrician whose training all-
ows all electrical work to be carried out
in accordance with the applicable natio-
nal regulations.
Before carrying out electrical connec-
tion work, you need to de-energise the
circuit.
Installation must be carried out in accor-
dance with local, regional and national
regulations.
Observe the permissible ambient condi-
tions from the data sheet.
A location without direct sunlight is re-
commended.
The Charger is only suitable for charging
gassing vehicle traction batteries in well-
ventilated rooms.
The unit must not be operated indoors
if there is an increased danger from am-
monia gases.
The Charger should not be operated in
the immediate vicinity of ammable or
explosive substances, running water or
heat-emitting equipment.
The go-e Charger may only be used for
charging battery electric vehicles (BEV)
and plug-in hybrids (PHEV) with the ad-
apters and cables intended for this pur-
pose.
Disregarding the safety regulations can
have serious consequences. go-e GmbH
declines any liability for damage caused
by disregarding the operating instruc-
tions, safety regulations or warnings on
the unit.
General safety regulations
Electrical protective measures, installation, operation
High voltage - danger to life! Never use
the go-e Charger if the housing is dama-
ged or open.
In case of unusual heat development, do
not touch the go-e Charger, the charging
cable or adapter and stop the charging
process as soon as possible. If the plastic
is discoloured or deformed, contact cus-
tomer support.
Never cover the go-e Charger during
charging. Heat build-up can lead to re.
Persons wearing electronic implants
should keep at least 60 cm away from
the go-e Charger due to electromagnetic
elds.
The go-e Charger Gemini ex has
the communication interfaces WiFi
802.11b/g/n 2.4GHz and RFID. WiFi is
operated on a frequency of 2.4Ghz,
channels 1-13 with the frequency band
2412-2472Mhz. The maximum transmis-
sion power of the WiFi is 20dBm. RFID
is operated on a frequency of 13.56MHz
with a maximum radiated power of
60dBμA/m at 10m.
This equipment should be installed and
operated with a minimum distance of 20
cm between the radiator and a human
body.

8899
Connection, plug,
adapter
Opening, conversions,
repair, maintenance
Registration/approval
obligation, legal information
The go-e Charger Gemini ex 11 kW may
only be operated at the following con-
nections:
CEE red 16 A, 3-phase, 400 V or with
original go-e Charger adapter for Gemi-
ni ex 11 kW at:
• CEE red 32 A, 3-phase, 400 V (limi-
ted by Charger to 16 A, 3-phase)
• CEE blue 16 A, 1-phase, 230 V
• domestic plugs 16 A, 1-phase, 230 V
The go-e Charger Gemini ex 22 kW may
only be operated at the following con-
nections:
CEE red 32 A, 3-phase, 400 V or with
original go-e Charger adapter for Ge-
mini ex 22 kW at:
• CEE red 16 A, 3-phase, 400 V
• CEE blue 16 A, 1-phase, 230 V
• domestic plugs 16 A, 1-phase, 230 V
Always use original go-e adapters. With
the go-e Charger Gemini ex 22 kW,
automatic reduction of the charging cur-
rent to 16 A by plugging in the adapter is
only possible in conjunction with original
go-e adapters. When plugging the go-e
Charger Gemini ex into a socket, an ex-
tension cable must not be used.
Observe the maximum permissible char-
ging current of the connection at which
you are charging. If this is unknown,
charge with the lowest charging current.
Fire hazard! We recommend a maximum
charging current of 10 A for use with do-
mestic plugs, as very few domestic so-
ckets/electrical installations are suitable
Any modication or repair of the hard-
ware or software of a go-e Charger may
only be carried out by specialist person-
nel of go-e GmbH.
Before dismantling an allegedly defecti-
ve product, always contact go-e‘s tech-
nical customer support and wait for its
decision on the further procedure for
handling the service case.
Removing and damaging warning noti-
ces attached to the go-e Charger or ope-
ning the device will result in the loss of
any liability by go-e GmbH. The warranty
also expires in the event of any modica-
tion or opening of a go-e product.
The go-e Charger is maintenance-free.
Disposal
According to directive 2012/19/EU (WEEE
directive), electrical devices must not be
disposed of in household waste after the
end of use. Take the product in accor-
dance with national legal requirements
to a collection point specially set up for
waste electrical equipment. Also dispose
of the product packaging properly so
that it can be recycled.
Depending on the country, the require-
ments of the authorities and electricity
grid operators must be observed, such
as the obligation to register or obtain
approval for ev charging stations or the
limitation of single-phase charging. Con-
tact your grid operator/electricity provi-
der to nd out whether the go-e Charger
requires registration or approval (e.g. in
Germany) and whether other limitations
must be observed.
The copyright for these operating inst-
ructions is owned by go-e GmbH.
All texts and illustrations correspond to
the technical status at the time of writing.
go-e GmbH reserves the right to make
unannounced changes. The content of
the operating instructions does not jus-
tify any claims against the manufacturer.
Pictures are for illustration purposes and
may dier from the actual product.
for continuous operation with 16 A! Na-
tional regulations may prescribe lower
charging currents. Therefore check the
country settings in the go-e app before
using an adapter with domestic plug. If
a domestic socket overheats, reduce the
charging current.
Take care of a mechanical relief of the
domestic plug by supporting the weight
of the go-e Charger and the connected
charging cable!
Do not use go-e Charger if any cable
attached to or plugged into the unit is
damaged.
Never use wet or dirty plugs in connec-
tion with the go-e Charger.
Never pull plugs out of the connector by
the cable!
The device may be cleaned with a damp
cloth. Do not use cleaning agents or sol-
vents. Do not clean the device with a
high-pressure cleaner or under running
water.
The go-e Charger has to be used hanging
vertically or must be mounted vertically
in the wall bracket on a at wall.
Make sure that the power connection
leading to the go-e Charger is properly
installed and undamaged.
The go-e Charger is equipped with a
built-in DC protection module with di-
rect current detection and additional AC
detection (6 mA DC, 20 mA AC). On the
building side, an RCD type A and a circuit
breaker must be installed.
The go-e Charger may only be operated
at fully functional protective devices.
Connection cables must be suciently
dimensioned.
An electric shock can be fatal. Do not
reach into sockets and plug systems by
hand or with technical aids.
The go-e Charger has a safety function
called „ground check“, which prevents
charging in TT/TN power grids (com-
mon in most European countries) if the
power connection is not grounded. This
function is activated by default. It may
only be deactivated via the go-e Charger
app if you are sure that the power grid
does not have an earth connection (IT
grid, e.g. in many regions of Norway) so
that charging can also take place here.
The go-e Charger visualises a deactiva-
ted „ ground check“ by 4 red LEDs (3, 6,
9, 12 o‘clock).

1010 1111
Adapter cable for Gemini flex 11 kW:
• to CEE 32 A red
• to CEE 16 A blue (camping plug)
• to 16 A multiple domestic plugs
Adapter cable for Gemini flex 22 kW:
• to CEE 16 A red
• to CEE 16 A blue (camping plug)
• to 16 A multiple domestic plugs
16/32 A CEE red plug
(Gemini flex 11/22 kW)
Connection to red CEE socket or original go-e adapter
RFID chip
Release of charging processes (can be activated via app)
Reset card
Required for using the app and for resetting the charger to
factory settings
Housing
Impact-resistant and UV-resistant high-performance plastic
RFID reader
Release of charging processes with RFID chips or cards
(can be activated via app)
Button
Change of charging strength (5 levels - adjustable via app)
LED ring
Display of charging strength (1 LED = 1 ampere) and char-
ging status
Rating plate
With serial number of the charger
Sealed screws
Opening leads to loss of guaranty/warranty
Type 2 socket
Connection for type 2 plug of the charging cable
(with weather protection)
Back
a
a
b
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c
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d
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f
g
g
h
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11 or 22 kW charging box
with 16 A or 32 A CEE red plug
Wall bracket
•Type 2 cable (up to 22 kW) 2.5 m | 5 m | 7.5 m
• Type 2 cable holder
• Type 2 to Type 1 cable 7.4 kW 5 m
• RFID chips, pack of 10
• go-e Charger wall bracket
Optional accessories
5. Product overview 6. Scope of delivery
Mounting material
5x Dowel 8 x 40 mm
4x Screws for wall bracket 4.5 x 50 mm
1x Screw for U-piece 4 x 50 mm
1x U-piece (optional anti-theft device)
4x 1x5x 1x
RFID chip
Reset card

1212 1313
Product specications
Gemini ex 11 kW Gemini ex 22 kW
Dimensions Approx. 15.5 x 26 x 11 cm
Weight 1.63 kg 1.82 kg
Connection cable 30 cm + plug, 5 x 2.5 mm²
(type H07BQ-F)
30 cm + plug, 5 x 6 mm²
(type H07BQ-F)
Connection Single-phase or three-phase
Rated voltage 230 V / 240 V (single-phase) / 400 V / 415 V (three-phase)
Norminal frequency 50 Hz
Power grid types TT / TN / IT
Standby power 3.1 W (LEDs dark) to 5.2 W (LEDs bright)
RFID 13.56 MHz
WiFi 802.11b/g/n 2.4 GHz / frequency band 2412-2472 Mhz
Safety functions
Gemini ex 11 kW Gemini ex 22 kW
DC protection module with DC
current detection and additional
AC detection
6 mA DC, 20 mA AC
(On the building side, an RCD type A and a circuit breaker must be instal-
led.)
Protection class I
Pollution degree II
Anti-theft device Charging cable locking device
RFID access control One learned RFID chip included
Input voltage Phase and voltage testing
Switching functions Testing of the switching functions
Ground check For TT, TN grids
(deactivatable ground check for IT grid - Norway mode)
Current sensor 3-phase
IP65 Protected against dirt and water,
suitable for permanent outdoor operation
go-e network operator API For authorised access by the electricity grid operator to the go-e Charger
for grid-serving power control
Modbus TCP e.g. for grid-serving power control by the electricity grid operator
Permissible ambient conditions
Gemini ex 11 kW Gemini ex 22 kW
Installation site Indoors and outdoors,
without direct sunlight
Operating temperature -25 °C to +40 °C
Storage temperature -40 °C to +85 °C
Average temperature in hours Maximum 35 °C
Altitude Maximum 2,000 m above sea level
Relative humidity Not more than 95 % (non-condensing)
Impact resistance IK08
Charging capacity
Gemini ex 11 kW Gemini ex 22 kW Remark
Single-phase
charging car¹
1.4 kW
to 3.7 kW
1.4 kW
to 7.4 kW
Country-specic limitations
need to be observed
Two-phase
charging car¹
2.8 kW
to 7.4 kW
2.8 kW
to 14.8 kWC
Two-phase connection of the charger is
not possible
Three-phase
charging car¹
4.2 kW
to 11 kW
4.2 kW
to 22 kW
go-e Charger switches through the pow-
er that is available at the connection
¹Charging power depending on the number of phases of the car‘s onboard charger
Charging capacity
Gemini ex 11 kW Gemini ex 22 kW
Maximum charging power 11 kW
(16 A, 3-phase)
22 kW
(32 A, 3-phase)
Ampere and status display Readable via LED ring and app
By button and app
Adjusting charging power
Via charging current in steps of 1
ampere between
6 A and 16 A
Via charging current in steps of 1
ampere between
6 A and 32 A
Connection to vehicle
Gemini ex 11 kW Gemini ex 22 kW
Type 2 socket (acc. to EN 62196-2) with mechanical locking device
(own type 2 cable required, available as accessory)
Vehicles with type 1 can be charged with adapter cable type 2 to type 1
(available as accessories)
7. Technical data 7. Technical data

1414 1515
Connection to infrastructure
Gemini ex 11 kW Gemini ex 22 kW
CEE red 16 A (3-phase) CEE red 32 A (3-phase)
With original go-e adapters (not included in the scope of delivery, available as accessories):
to CEE red 32 A
(three-phase - limitation by charging station to 16 A)
to CEE red 16 A
(three-phase)
to CEE blue 16 A (single-phase) to CEE blue 16 A (single-phase)
to multiple domestic plugs 16 A
(domestic socket - single-phase)
to multiple domestic plugs 16 A
(domestic socket - single-phase)
go-e Charger app and connectivity
Gemini 11 ex kW Gemini ex 22 kW
Local (WiFi hotspot) or worlwide* (WiFI) controlling and monitoring
Adjustment/check of the charge (voltage, current, power, energy)
Adjusting the current level in 1 ampere steps
Start/stop function and Scheduler
Management of RFID chips/cards (up to 10 users per charger) / Access control (RFID/App)
OCPP 1.6*
Electricity meter (total kWh and total amount per RFID chip)
kWh limit mode / ECO mode* / Planned charge mode*
Push notications*
Cable unlock functions
Flexible energy tarifs with intelligent charging management*/**
Static load balancing*
Photovoltaic connection via open API interface (programming required)*
LED adjustment
Management of the charging levels via button on the charging station
Updateable for later functions (Smart home, etc.)*
Automatic unlocking of the charging cable in the event of a power failure
1-/3-phase switching via app - even during the charging process
Synchronisation of charging processes with the cloud and display of the past charging processes*
Documented public API interfaces: HTTP , MQTT, Modbus TCP
*WiFi connection of the charger required
**Separate electricity supply contract with partner aWATTar required, currently only available in Austria and Germany
7. Technical data 8. Installation
1. Mount the go-e Charger approx. 1.00 to 1.45
meters above the ground, depending on your
personal feeling of well-being. When determin-
ing the optimum installation position, ensure
that there is a proper distance to the three-pha-
se socket so that the CEE plug of the charging
station can be plugged in easily. The go-e Char-
ger has to be mounted exactly below the CEE
socket so that little pressure is exerted on the
supply line.
Place the wall bracket in the desired mounting
position. Use a spirit level to align it straight.
Mark the four drill holes with a pencil by using
the wall bracket as a template.
Required tools
4X
1 M - 1.45 M
b
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bPencil Spirit level Measuring tape Drilling machine
Screwdriver Hammer
Dowel 8 x 40 mm Screws for wall bracket 4.5 x 50 mm
Screw for U-piece 4 x 50 mm
U-piece (optional anti-theft device) Wall bracket
Enclosed mounting material
e
5x 4x 1x
a
a
c
c
d
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f
f

1616 1717
8. Installation
4. Hook the go-e Charger into the wall bracket.
Optional: If required, attach the supplied U-pie-
ce directly above the charger, making it impossi-
ble to remove the device from the wall bracket.
In addition, a padlock (not included in the scope
of delivery) can be attached.
8. Installation
5. The go-e Charger is equipped with an integrated
DC protection module with direct current detec-
tion and additional AC detection (6 mA DC, 20
mA AC).
On the building side, an RCD type A and a circuit
breaker must be installed.
Miniature circuit breakers with characteristic B
or C for 16 or 32 amperes are permissible:
• 3- or 4-pole for three-phase connection
• 2-pole for single-phase connection
2. Drill holes at the four marked positions.
4x
3. Attach the wall bracket with four screws and do-
wels each. Drive the dowels into the wall with a
hammer.
Make sure that the surface is not warped. The
device may not be attached if the wall bracket is
distorted. Compensate possible unevenness of
the wall with spacers (not included in the scope
of delivery).
6. When installing multiple units, activate static
load balancing via the go-e Charger app (WiFi
required).
4X

1818 1919
9. Commissioning/charging
3.
Starting the charging process
Connect the go-e Charger and the vehicle by
using a type 2 charging cable (or if the car has
a type one socket by using a type 2 to type 1
adapter cable). Make sure that the type 2 plug is
inserted as far as possible into the type 2 socket
of the charger.
The Charger is ready for charging and is waiting
for the car to release it. The LEDs light up yellow
in the number of the preset charging current.
2.
Ready to charge
The go-e Charger is ready for operation. The
number of blue LEDs corresponds to the set
charging current.
Five predened charging levels can be selected
via the but ton.
1 LED = 1 A
Gemini ex 11 kW = 6 A - 16 A
Gemini ex 22 kW = 6 A - 32 A
1.
Start of the charger
The go-e Charger performs a self-test during
initial start-up or after a restart, during which
the LEDs light up in rainbow colours.
9. Commissioning/charging
Charging
After the car has enabled charging, the LEDs rot-
ate clockwise around the type 2 socket during
the charging process.
The number of „tails“ corresponds to the num-
ber of connected phases or the number of pha-
ses set in the app:
• 1 rotating tail = 1-phase charging (230 V)
• 3 rotating tails = 3-phase charging (400 V)
The speed of rotation and length of the tails in-
dicate the amount of charging current.
Plugging in the charger
Connect the go-e Charger Gemini ex directly to
a red CEE socket or to a suitable socket using an
original go-e adap ter.
You can adjust the charging levels individually in
the go-e Charger app („Current levels“). It does
not matter whether the go-e Charger is connec-
ted single-phase or three-phase.
4.
5.
Gemini ex 11 kW = 16 A
Gemini ex 22 kW = 32 A

2020 2121
6. Stop charging
The charging process is completed when the
LEDs light up green.
If you want to stop charging prematurely, use
the „cable release“ function of your vehicle or
the large round button of the go-e Charger app
(tab „Charging“).
The cable remains locked in the type 2 socket in
the standard setting after the charging process
has ended (adjustable via the app) until it is re-
moved from the vehicle (theft protection).
If the power supply is interrupted, the char-
ging cable remains locked in the charging box
for reasons of theft protection. To unlock it, it
is necessary to re-energise the charging station.
The cable can also be unlocked automatically
after a power failure, provided the function has
been activated in advance via the „Cable unlock“
setting in the app. However, it is then no longer
theft-protected in the event of a power failure.
The go-e Charger displays the charging status
via dierent colours and positions of the LEDs.
In addition, it executes a whole series of safe-
ty queries to check the used power source for
possible errors. For this reason, the go-e Char-
ger may display an error and refuse to charge,
especially with unknown power sources.
The device visualises the cause of the error by
certain colours and positions of the LEDs. You
can also nd the error message within the „Sta-
tus“ information of the app. (The following co-
lour codes correspond to the factory setting).
9. Commissioning/charging
Ground check deactivatedGround check deactivated
4 LEDs light up red (3, 6, 9 and 12 o‘clock).
The go-e Charger has the safety function
„ground check“, which prevents the char-
ging process in TT/TN power grids (common
in most European countries) in case of in-
sucient grounding of the power connec-
tion. This function is enabled by default and
can be disabled via the go-e Charger app.
However, the „Ground check“ should only be
disabled if you are sure that the electricity grid
has no grounding (IT grid, e.g. in many regions
of Norway), so that charging can also be carried
out here. If you are not sure, you must leave the
setting in the app at „Enabled“!
WaitingWaiting
The LEDs ash blue in the number of preset
charging power.
The go-e Charger waits with the charging pro-
cess due to a preset scheduler or for the receipt
of cheap electricity.
10. LED status display/troubleshootingoting
Activation required
The LEDs light up blue and two white LEDs move
from the top and bottom to the centre.
The „Access control“/“Charging mode“ is not set
to „Open“. Use a learned RFID chip or the app to
activate the charging process.
RFID chip detected
5 LEDs light up green.
The go-e Charger has recognised an RFID chip
authorised for charging and releases the char-
ge.
10. LED status display/troubleshooting

2222 2323
10. LED status display/troubleshooting 10. LED status display/troubleshooting
Firmware update
The LEDs ash pink and turn yellow with increa-
sing progress of the update.
A rmware update was started via the go-e
Charger app. This may take a few minutes. Do
not disconnect the charger from the power sup-
ply during this time.
Firmware update successful
The LEDs light up alternately green and pink.
The rmware update has been successfully
completed.
Vehicle is not recognised
The LEDs light up blue in the standby mode.
However, the charging process does not start.
Check the charging cable and the tight t of the
plugs.
Internal error
The LEDs ash red.
The go-e Charger has detected a general com-
munication error. Check the error code in the
go-e Charger app.
Grounding fault
The LEDs ash red at the top and glow green/
yellow statically at the bottom.
Check whether the supply line to the go-e Char-
ger is properly grounded.
Unknown RFID chip
5 LEDs light up red.
An unknown RFID chip was used. Use a learned
RFID chip to activate charging.
Fault current detected
The LEDs ash red at the top and light up pink
at the bottom.
The Charger has detected a DC fault current >=
Increased temperature
The LEDs light up yellow at the bottom and ash
red at the top.
The temperature in the go-e Charger is increa-
sed. Therefore, the charging current is automa-
tically reduced.
Phase error
The LEDs light up blue at the bottom and ash
red at the top.
Check whether the phase/s of the go-e Charger
are connected properly. It is possible that only
2 phases are connected. If no function occurs,
contact the go-e Support.
Error unlocking or locking
The LEDs briey light up red at the top and yel-
low at the bottom.
The charging cable could not be unlocked or lo-
cked properly. The unit tries to repeat the pro-
cess every ve seconds. The type 2 plug may not
be inserted completely. Try to insert it into the
type 2 socket as far as possible.
6 mA or AC fault current >= 20 mA. To acknow-
ledge the fault, press „Reboot“ in the app or dis-
connect the Charger from the power supply for
a short time. If necessary, the charging current
can be reduced, but also check the connection
used. (The charging system in your vehicle may
also be defective).

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10. LED status display/troubleshooting
Connection cable/fuse
The LEDs do not light up despite a power con-
nection.
Check the overload protection of the connec-
tion.
Start of the charger does not end
The LEDs light up permanently in rainbow co-
lours.
If the charger does not leave this mode, the WiFi
signal may be disturbed. Please remove possi-
ble sources of interference (e.g. devices with a
WiFi mesh network).
Firmware update failed
The LEDs light up alternately red and pink.
The rmware update could not be completed
successfully. Please try again.
11. Reset card/RFID chip
Reset to factory settings
You can also use the reset card to reset the
go-e Charger to factory settings:
•Hold the reset card in front of the chargers RFID
reader
• All LEDs light up red briey to conrm
The stored RFID chips and assigned consump-
tion data are not deleted during this process.
go-e Charger reset card
On the back of the reset card you will find
important access data which you need to set up
the app control of the charger:
•“Serial number“: Serial number of the go-e Charger
•“Hotspot SSID“: WiFi hotspot name of the charger
•“Hotspot key“: WiFi hotspot password of the device
• “QR-Code“: Automatically connection to the hotspot
Ideally, leave the reset card at a secure location
where you can quickly access it in case you need
it.
If you install the go-e Charger outdoors, you can
protect the device against use by unauthorised
persons by means of an RFID chip. In the settings
of the go-e Charger app, „Authentication
required“ or „RFID/App required“ needs to be
selected for this.
The delivered RFID chip is already learned.
To authenticate a person authorised for
charging, the chip needs to be held in front of
the RFID reader (below the logo of the charger)
before each charging process. Alternatively,
authentication can be done by tapping the
round button of the tab „Charging“ of the go-e
Charger app.
11. Reset card/RFID chip
Consumption overview for several users
Furthermore, additional user accounts can be
created with additional RFID chips (available
as accessories). This is useful if several people
share the unit and the charged current should
be displayed separately for each user in the app.
Additional RFID chips can be learned via the app
(„Settings“/“RFID chips“). Simply select one of
the free slots and follow the instructions in the
app. The chips can be renamed individually in
the app.
Any RFID chip/card that transmits on a frequency
of 13.56 MHz (e.g. also many credit cards) can
be learned.
Protection against unauthorised charging
RFID chip

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12. App - connection setup
The go-e Charger can also be used without an
app.
Download the go-e Charger app if you want to
change basic settings, use comfort functions,
read the internal electricity meter or control the
charger remotely.
The go-e Charger app is available for download
on the platforms listed opposite, depending on
the operating system of your mobile device.
Set up connection via hotspot
1. Some smartphones require deactivating
mobile data and terminating active WiFi
connections.
2. Either scan the QR code of the reset card
(an external app may be required for this) or
manually search for the charger‘s network
(displayed as go-e-xxxxxx) in the settings of
your mobile device to connect to the char-
ger‘s hotspot. If you connect manually, you
need to enter the password that you will
nd on the reset card under „Hotspot key“.
3. Now launch the go-e Charger app.
4. If the „Charging“ page is already displayed,
you can already operate the charger locally
via the app. Otherwise, you need to select
your go-e Charger in the app beforehand.
12. App - connection setup
Set up connection via WiFi
For remote control of the charger and for some
comfort functions, a WiFi connection of the
charger is essential.
1. To connect to the WiFi network, you have
to establish an active hotspot connection to
the Charger (as described above).
2. Then tap the „+“ icon in the app.
3. On the following screen, select „Initial setup
for new go-e Charger“. As soon as the hot-
spot connection has been detected, tap on
„Next“. On the next screen, the connection
to WiFi needs to be activated.
4. Enter the name of your WiFi („SSID“) or se-
lect your WiFi (if displayed). You also need to
enter the „password“ of this WiFi network.
As soon as the connection has been esta-
blished, a „Next“ button appears, which you
have to tap. Follow the subsequent instruc-
tions of the app until the „Done“ button ap-
pears. Tap this button.
5. Check whether the connection to the go-e
Cloud is allowed under „Advanced settings“
(in the „Internet“ tab of the go-e Charger
app).
6. Disconnect from the Charger‘s hotspot. Ac-
tivate your mobile data or connect to a WiFi
network. Tap the „+“ icon in the go-e Char-
ger app again. Select „Add an already set up
go-e Charger“. Now enter the serial number
and the password you assigned yourself.
The Charger can then be controlled remote-
ly via mobile data or WiFi.
3.3.
3.
6.

2828 2929
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The „Charging“ tab of the go-e Charger app gi-
ves you direct access to the most important
functions for starting, stopping and monitoring
charging processes.
Do you have several go-e Chargers? Tap the
picture of the Charger or its name to go to the
selection page with the list of available devices.
Select the Charger you want to operate.
Tap the „+“ icon at the top right to connect a
new or existing go-e Charger to the app.
Use the 3 tabs to switch between the screens „
Power“, „Details“ and „Data“.
The tab „Power“ shows the current charging po-
wer in the large circle (if charging is in progress).
You can start and stop the charging process by
tapping this circle. In this case, you are charging
in standard charging mode, which does not take
into account e. g. the exible energy taris.
Use the 3 round icons below to access the set-
tings for „Mode“, „Current“ and „Planned char-
ge“.
You are also able to change the charging cur-
rent during the charging process via the „Cur-
rent“ icon, even in steps of 1 ampere using the
slider.
Under the headings „Status“, „Energy“ and „In-
formation“ you will nd further details regar-
ding the charging process.
If you tap „Energy per user“, a list with the char-
ged electricity quantities of all learned RFID
chips is displayed. You can also download the
charging history or meter readings here.
Use the 3 tabs to switch between the screens
„Charging“, „Settings“ and „Internet“.
a
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d
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12. App - charging 12. App - settings
You can adjust the basic and comfort settings of
the charger via the „Settings“ tab of the app. You
are provided with help notes in the app for the
setting options, which is why you will only nd
basic information below.
Current levels
When delivered, the black button of the go-e
Charger is predened with 5 amperage levels
for selecting the charging current. You can
switch between the levels step by step by pres-
sing the button. You are able to adjust the cur-
rent intensity of the ve levels to your personal
needs via the „Current levels“ setting option of
the go-e Charger app.
With lower amperages, you charge more sustai-
nably, which can have a positive eect on the
stability of the power grid. With high ampera-
ges, you charge the battery faster.
kWh Limit
The „kWh Limit“ function is practical if you do
not want to fully charge the battery because,
for example, you live on a mountain and want
to recuperate when driving downhill. Set in the
„kWh Limit“ menu how much energy should be
charged until the next trip.
Flexible energy taris
As an electricity customer of our partner aWAT-
Tar, you can congure the Charger to char-
ge your car at the lowest electricity exchange
prices. A cloud connection (WiFi) is required for
this function. The latest prices are transmitted
automatically to the Charger and displayed in
the „Data“ tab of the „Charging“ page (note:
aWATTar is currently only available in Germany
and Austria). Information regarding the electri-
city tari can be found at: www.awattar.com/
services/goe.

3030 3131
1. go-e GmbH grants a guarantee for go-e chargers of the Gemini series against material and func-
tional defects in accordance with the following conditions. The warranty period is 36 months from
receipt of the goods after the rst purchase of the product from go-e or a reseller. This warranty
is in addition to the statutory warranty of 2 years (from receipt of the goods) and does not limit it.
2. The guarantee is only valid on presentation of proof of purchase stating the date of purchase.
3. In the event of a guarantee claim, the customer has to inform go-e GmbH immediately in text
form to complain about the defect. In the event of a justied notice of defect, go-e is obli¬ged
to improve or replace the goods as soon as possible or to arrange this. In the (justied) case of
the return of the defective product to go-e, go-e will bear the costs incurred. If, in the event of a
guarantee claim, it becomes apparent that the device needs to be replaced, the customer waives
ownership of the previous device from the date of return shipment and the new device simulta-
neously becomes the property of the buyer. This transfer of ownership also applies if, as a gesture
of goodwill, a device is replaced outside the guarantee period at reduced conditions. If a defect
that is justiably notied within the guarantee peri¬od concerns a permanently installed charging
station, go-e GmbH will send the customer a replacement box and will pay a total of up to 70 euros
of the electrician’s costs incurred in uninstalling the defective charging station and installing the
replacement unit. In any case, evidence in the form of an invoice has to be provided. For safety
reasons, the disassembly of an allegedly defective, permanently installed go-e product may only be
carried out by a qualied electrician. Before dismantling the product, always contact go-e’s techni-
cal custo¬mer support and wait for its decision on the further procedure for handling the service
case. Repairs may only be carried out by the manufacturer go-e. For repairs not carried out by go-e,
there shall be no claim to reimbursement of costs under the guarantee.
4. In the event of incorrect storage, use or installation/mounting by the buyer/installer and resul-
ting damage to the product or other technical defects caused by the buyer/installer, the guarantee
and statutory warranty shall expire. In this case the buyer bears the shipping costs. This applies
especially if the product is not operated with a special original adapter manufactured by go-e
GmbH or is used for other purposes than those specied by the manufacturer.
5. The guarantee and warranty also expires in the event of any modication or opening of a go-e
product or if there is no proof of installation by a qualied professional. (e.g. commissioning cer-
ticate)
6. go-e GmbH shall make every reasonable eort to provide the operation of all free digital sup-
plementary services in accordance with the representations in the operating instruc¬tions of the
products, including but not limited to app and cloud functions. go-e does not, however, guarantee
that these will always function error-free, fully available and without interruption. go-e GmbH does
not provide any guarantee, warranty or assurance for these digital ad¬ditional functions, but will
endeavor to provide a workaround or update to rectify errors or eliminate faults free of charge
within a reasonable period of time following an error/fault report by the customer. The customer’s
report can be made by telephone during go-e business hours, by e-mail to o[email protected] or
by using the contact form on the go-e web¬site. go-e shall be entitled to apply restrictions for the
elimination of errors/malfunctions and/or workarounds, as well as to postpone the elimination of
errors/malfunctions until the release of an update. In order to full this obligation, go-e GmbH is
entitled to suspend the digital supplementary services due to planned or unplanned maintenance
work, which is why go-e does not guarantee that the digital services will be available without res-
triction at any given time.
7. Claims arising from this guarantee shall be governed exclusively by Austrian law, excluding the
conict of laws provisions, in particular the UN Convention on Contracts for the International Sale
of Goods.
Load balancing
If you operate several go-e Chargers at one
power connection, you should use the „load
balancing“ (static) function so that the building
power connection is not overloaded. A cloud
connection (WiFi) is required for this function. If
the cloud connection is temporarily interrupted,
the go-e Charger will continue charging with re-
duced charging current in fallback mode, pro-
vided a charging current value greater than 0 A
has been entered for this purpose.
12. App - settings 13. Warranty and exclusions
Scheduler
The „Scheduler“ option allows you to postpone
the charging process to a time when electricity
is available in abundance (often at night). In this
way, you act in a particularly sustainable way,
as you do not increase the load peaks that are
common at the end of the working day and take
electricity that could otherwise not be used sen-
sibly. In this way, you ensure grid stability.
After activating the scheduler, you can dene
when the go-e Charger may charge or not char-
ge. For weekdays, Saturday and Sunday, 2 time
periods can be dened separately.
Cable unlock functions
The default setting under „Cable unlock“ is that
the charging cable should remain locked in the
charger after the charging process until it is re-
leased at the vehicle (theft protection). Alternati-
vely, you can lock the cable permanently. This is
useful if you rarely take it with you in the car and
the go-e Charger has been installed outdoors.
The function serves as a permanent protection
against theft of the cable. Furthermore, you can
have the cable automatically unlocked after
the charging process. This is convenient if you
share the charging station with several people
and want to allow them to use the charger at
the end of your charging session.

3232 3333
Do you still have questions about the go-e Charger?
You can nd helpful answers concerning the most frequently asked ques-
tions, help for technical problems and troubleshooting on:
www.go-e.com
If you cannot nd an answer to your question in this guide, on our web-
site or in the app, please feel free to contact us:
go-e GmbH
Satellitenstraße 1
AT 9560 Feldkirchen
Mail: [email protected]
Tel: [phone]
www.go-e.com
CE Declaration of Conformity: Hereby go-e GmbH declares that the radio equip-
ment type go-e Charger Gemini ex 11 kW and go-e Charger Gemini ex 22 kW
is in compliance with Directive 2014/53/EU. The full text of the EU Declaration
of Conformity is available at the following internet address: www.go-e.com
15. Contact and support14. CE Declaration of Conformity