GoWISE USA GW22711 User manual

Please read through this manual carefully before use
IMPORTANT SAFEGUARDS AND TIPS
ELECTRIC PRESSURE COOKER
USER MANUAL
Model No.: GW22711 (6Qt), GW22712 (8Qt)
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2
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Voltage: 120V, 60Hz
Watts: 6Qt - 1000W; 8Qt - 1300W
Working Pressure: 0-82.7kPa / 11.99PSI
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Register Your Product............................
Specifications...........................................
Important Safeguards...........................
Parts and Accessories............................
Control and Features..............................
Cooking Programs...................................
General Operating Instructions...........
Before First Use.............................
Getting Started..............................
Safely Open the Lid After Cooking..
Safety and Cooking Tips........................
Pressure Canning....................................
Using the Yogurt Preset.........................
Care and Cleaning...................................
Troubleshooting & Error Codes............
Warranty...................................................
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4
6
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10
12
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15
16
18
19
20
22
TABLE OF CONTENTS

4
IMPORTANT SAFEGUARDS
HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
1. This appliance cooks under
pressure. Improper use may
result in scalding injuries. Make
certain the lid is properly closed
before operating. DO NOT
attempt to remove the lid while
the cooker is operating.
CAUTION: To reduce the risk of
electric shock, cook only in the
included removable inner pot.
2. DO NOT touch hot surfaces of
the pressure cooker. DO NOT lift
the pressure cooker by the lid
handle. Use the side handles and
pot holders when handling and
lifting the pressure cooker.
3. DO NOT place the pressure
cooker on or near a hot gas or
electric burner, or in a heated
oven.
4. This pressure cooker is intended
for countertop use only. ALWAYS
operate the appliance on a
horizontal surface that is level,
stable, and noncombustible.
5. DO NOT use on newspaper,
foam, or any other material that
may block the vent at the bottom.
6. DO NOT use below hanging
cabinets to avoid damage from
steam that is released from the
regulator knob.
7. DO NOT use the pressure cooker
for anything other than its
intended use. Not intended for
outdoor use.
8. NEVER deep fry or pressure fry
in the cooker with oil.
9. ALWAYS check the pressure
valve and floater valve for
clogging before use.
10. DO NOT IMMERSE the cooker
base in water. To protect against
electric shock, DO NOT IMMERSE
the cord, power plug, or cooker in
any liquid.
11. DO NOT operate cooker if the
cord or plug is damaged, or after
the cooker malfunctions, or has
been damaged in any manner.
12. DO NOT open the pressure
cooker until it has cooled, and
all internal pressure has been
released. If the floater valve is
still up or the lid is difficult to turn,
it is an indication that the cooker
is still pressurized – DO NOT
FORCE IT OPEN.
13. If you use the quick release
method by using the pressure
release switch, steam and liquids
will be released through the
pressure valve. USE CAUTION
as the steam and liquids will be
extremely hot.
14. To avoid scalding from escaping
steam while removing the lid,
carefully lift the lid angled away
from yourself.
15. Unplug the appliance when
not in use and before cleaning.
ALWAYS allow the cooker to cool
down before cleaning, putting on
or taking off parts.
16. DO NOT OVERFILL the inner
pot. Certain foods, such as rice or
vegetables may expand during

IMPORTANT SAFEGUARDS
HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
cooking. Overfilling may risk
clogging the steam release and
developing excess pressure. This
may also cause leakage, personal
injury, or damage to the cooker.
17. BE AWARE that certain foods
can foam, froth, sputter and clog
the steam release. Some of these
include applesauce, cranberries,
pearl barley, oatmeal and other
cereals, split peas, noodles,
macaroni, rhubarb, and spaghetti.
These foods should not be cooked
under pressure cooking settings
unless as directed in pressure
cooker recipes.
18. MAKE SURE the pressure
release switch is in the Sealing
position for all the pressure-
cooking programs.
19. USE EXTREME CAUTION
when moving a pressure cooker
containing hot liquids.
20. This appliance should not be
used by or near children or
by individuals with disabilities
or limited knowledge in using
pressure cookers.
21. Use of accessories and parts that
are not recommended or supplied
by the manufacturer may
cause the cooker to malfunction
or cause serious hazardous
situations including personal
injury. Other brands may not have
the correct curvature to match
the heating element.
22. If the pressure cooker begins
to malfunction during use,
immediately unplug the cord.
DO NOT USE OR ATTEMPT TO
repair a malfunctioning appliance!
23. CAUTION: HOT SURFACES. This
appliance generates heat, and
steam may escape during use.
Proper precautions must be taken
to prevent the risk of personal
injury, fires, and damage to
property.
24. DO NOT USE the GoWISE USA
Pressure Cooker for any purpose
other than described in this
manual.
25. NEVER operate the appliance
unattended.
26. If the GoWISE USA Pressure
Cooker is used improperly, for
professional or semi-professional
purposes, or if it is not used
according to the instructions in
this user manual, the warranty
becomes invalid, and the
manufacturer will not be held
liable for damages.
WARNING: Spilled food can cause
serious burns. Keep appliance and
cord away from children. NEVER
DRAPE cord over the edge of the
counter, NEVER USE outlet below
the counter, and NEVER USE an
extension cord.
5
SAVE THESE
INSTRUCTIONS

6
PARTS
1. Pressure Cooker Lid
2. Pressure Valve
3. Floater Valve
4. Pressure Release Switch
5. Lid Handle
6. Silicone Sealing Ring
7. Inner Lid
8. Stainless Steel Inner Pot
9. Carry Handle
10. Exterior Pot
11. LED Display
12. Control Panel
13. Heating Element
14. Power Cord
PARTS AND ACCESSORIES
2
1
6
7
8
3
45
9
10
11
13
12
14

7
PARTS AND ACCESSORIES
ACCESSORIES
1. Steam Basket
2. Steam Rack
3. Rice Scooper
4. Measuring Cup
1
2
3
4

8
USING THE DISPLAY CONTROLS
SLOW COOK: Starts the Slow Cook
function.
SAUTÉ: Starts the Sauté function.
SELECT: Cycles through the preset
options.
KEEP WARM/CANCEL: Keeps food
warm for up to 24 hours; stops the
cooking process.
DELAY TIME: Delays the cooking
process for up to 24 hours.*
ADJUST PRESSURE: Adjusts the
pressure level between low, medium,
and high.
MANUAL: Adjusts temperature and
time of cooking presets or manual
function.
+ & - buttons: Manually increase or
decrease TEMP & TIME and Delay
Time.
1. Starting Up
When the cooker is plugged in, it
will automatically go into standby
mode. The LED display will show
“- - - - “.
2. Program and Function Selection
Press Select button repeatedly
to cycle through and select the
desired cooking program.
Press Sauté, Slow Cook, or Keep
Warm/Cancel to select one of
these functions.
3. Adjust Pressure
To adjust pressure settings, press
the Adjust Pressure button to
adjust pressure levels between
low, medium, and high.
4. Adjust Time and Temperature
Press the Manual button to
toggle between temp. and time
settings. Use the “ + ” and “ - ”
buttons to adjust.
CONTROL AND FEATURES
BUTTONS

9
CONTROL AND FEATURES
USING THE DISPLAY CONTROLS
NOTE: Each cooking program
and function is set with a default
time, temperature, and pressure
level that may be adjustable.
Refer to page 10 to see which
settings are adjustable and not
adjustable.
5. Slow Cook
Press the Slow Cook button and
adjust the time in 30 minute
increments from 1-20 hours
using the “ + ” and “ - ” buttons.
The screen will show “- - - -” as
the unit begins to heat. Once the
temperature is reached (196°F),
the display will count down from
your selected time.
NOTE: The Slow Cook function
does not cook with pressure.
Therefore, the lid can be removed
throughout the cooking cycle as
needed to check food.
6. Sauté
Press the Sauté button and
adjust the time in 1 minute
increments between 1-20
minutes using the “ + ” and “ - ”
buttons. The Sauté function
will automatically start within
5 seconds and begin to heat.
The display will read P0: [Your
Selected Time] to indicate that
there is zero pressure.
NOTE: Only use the Sauté
function without the pressure
cooker lid, and do not leave
unattended.
NOTE: The cook time of Slow Cook
and Sauté cannot be adjusted after
the cooking cycle begins. Press the
Keep Warm/Cancel button at any
time to cancel.
7. Delay Time
Press the Delay Time button
to set the delay timer for up
to 24 hours. Adjust the time in
30-minute increments using
the “ + “ and “ - “ buttons, or by
continuing to press the Delay
Time button until your preferred
delay time is selected.
NOTE: DO NOT use the Delay
Time with food items that will
perish before your cooking cycle
is set to begin.
8. Automatic Start
Once you have selected your
desired cooking preset or
function and adjusted as needed,
simply step away. Your pressure
cooker will automatically begin
the cooking cycle after about 5
seconds unless the delay timer
has been set.
9. Keep Warm/Cancel
For most presets, after your
cooking cycle is complete, it will
automatically switch to Keep
Warm mode. Press the Keep
Warm/Cancel button at any time
to stop the cooking cycle.

10
COOKING PROGRAMS
Function
/Preset
Default
Time
Adjustable
Time
Default
Pressure
Adjustable Pressure
Y/N
Sauté 20 min 1-30 min // N
Slow Cook 2 hr 1-20 hr // N
Keep Warm // // // N
Rice 8 min 5-25 min High Y
Multigrain 40 min 20-60 min High Y
Porridge 20 min 10-30 min High Y
Meat/Stew 35 min 10-45 min High Y
Poultry 15 min 5-30 min High Y
Seafood 8 min 1-15 min High Y
Veggies 5 min 2-10 min High Y
Bean/Chili 30 min 25-45 min High Y
Canning 45 min 10 min - 2 hr High N
Yogurt 8 hr 6-24 hr // N
Egg Maker 4 min 3-5 min High Y
Steam 8 min 1-20 min High Y
NOTE: When cooking rice, DO NOT exceed 10 cups of uncooked rice in the 6
Quart model or 14 cups of uncooked rice in the 8 Quart model. Exceeding these
recommendations may cause rice to be under cooked.

11
Function
/Preset
Pressure Range
(PSI)
Temperature
(F)
Low Medium High Low Medium High
Sauté // // // 356F (+/- 37.4F)
Slow Cook // // // 196F (+/- 37.4F)
Manual 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
Rice 6.96 7.97-8.70 9.28-10.15 231.8F 234.5F 238.5F
Multigrain 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
Porridge 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
Meat/Stew 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
Poultry 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
Seafood 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
Veggies 6.96 7.97-8.70 9.28-10.15 231.8F 234.5F 238.5F
Bean/Chili 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
Canning // // 11.99 // // 240.8F
Yogurt // // // 100-108F (+/- 37.4F)
Egg Maker 6.96 7.97-8.70 9.28-10.15 231.8F 234.5F 238.5F
Steam 6.96 7.97-8.70 11.99 231.8F 234.5F 240.8F
COOKING PROGRAMS

GETTING STARTED
GENERAL OPERATING INSTRUCTIONS
BEFORE FIRST USE
1. To open lid, grasp the lid handle
and turn clockwise until the arrow
aligns with the Unlocked icon, and
lift upward.
12
2. Remove the inner pot and place
cooking ingredients inside.
Monitor the level of the water
and ingredients per cooking
instructions to ensure they do
not exceed 2/3 of the inner pot
height.
NOTE: Rice, beans, or other
ingredients that will expand
during cooking should not be
filled beyond 1/2 of the inner pot
height.
3. Clean and towel dry the external
surface of the inner pot and
place it inside the cooker, rotating
it slightly to ensure proper
contact with the heating element.
Make sure there is no material
between the inner pot and the
exterior pot before you insert it
into the cooker.
4. To close the lid, place lid on the
pressure cooker and turn the
handle counter-clockwise so the
arrow aligns with the Locked icon.
CAUTION: Make sure the lid
is closed and properly aligned
before pressure cooking. If the lid
is not closed properly, the cooker
will not start.
1. Please pay attention to the
warnings and safeguards in this
manual to avoid any injury or
property damage.
2. Unbox the Unit and place on a
countertop or flat surface away
from any water source and
near a polarized outlet. Before
plugging in the Unit, remove
accessories from the Inner Pot.
Unwrap accessories. Locate
the power cord before throwing
away packaging materials.
3. Wash the inner pot, lid, silicone
sealing ring, and accessories with
soapy water. Rinse with warm
water and dry thoroughly.
NOTES:
•We recommend doing an initial
test run with water to learn the
controls and how the cooker
operates before cooking your
first meal. Follow steps 1-4 in
“GETTING STARTED” (pg. 12-13)
and use at least 3 cups of water.
•During the initial cooking cycle,
it is normal for air to release
from the floater valve for 10-20
seconds. After the cold air is
expelled, the remaining interior
air temperature increases and
the floater valve will close.

GETTING STARTED
GENERAL OPERATING INSTRUCTIONS
13
5. Set the time and temperature by
using one of the cooking presets
or the Manual setting. Adjust the
cooking time by pressing the “
+ “ and “ - “ buttons. Adjust the
cooking pressure between Low,
Med, and High by pressing the
Adjust Pressure button.
NOTE: Refer to page 9 “USING
THE DISPLAY CONTROLS”.
6. The cooker will automatically
start after 5 seconds and
“- - - - “ will display and flash
until the selected pressure level
and temperature are reached.
The display will then begin
counting down from the set
cooking time.
7. After the cooking cycle is
complete, the cooker will beep
and enter “Keep Warm“ mode
while the cooker is naturally
releasing pressure.
NOTE: To prevent over-cooking,
press the “Keep Warm/Cancel”
button to turn off the “Keep
Warm“ mode.
If pressure cooking, ALWAYS
make sure that all the pressure
in the cooker has been released
before attempting to open the lid.
The pressure can be released
manually by using the Pressure
Release Switch, or naturally by
letting the cooker to cool down.
Release pressure in one of the
following ways:
1. Quick Release:
Slide the Pressure Release
Switch to the “Venting” position
to let out steam until the floater
valve drops down.
HOW TO SAFELY OPEN THE LID
SEALING
FLOATER
VALVE UP
(continued on next page)

HOW TO SAFELY OPEN THE LID
2. Natural Release:
Allow the cooker to cool down
naturally until the floater valve
drops down. This process can
take up to 40 minutes or longer
depending on the amount of food
in the cooker. Place a wet towel
on the lid to speed up cooling.
After the cooling has finished,
turn off Keep Warm mode if it is
turned on.
NOTE: It is recommended to
use Natural Release for foods
with a large liquid volume or
starch content, such as porridge,
congee, etc. Thick liquids may
splatter out if the Quick Release
method is used.
GENERAL OPERATING INSTRUCTIONS
14
CAUTION:
•During the pressure release
process, protect your skin
by avoiding any contact with
escaping steam and DO NOT
touch the stainless-steel portion
of the Lid. Press down gently on
lid and turn it clockwise until the
lid meets resistance. Lift carefully
and set aside. Avoid personal
injury resulting from hot unit
surfaces and dripping liquids.
•DO NOT open the lid until
pressure inside the pot is
completely released. As a safety
mechanism, the lid is locked
and cannot be opened until the
floater valve drops.
DO NOT ATTEMPT TO FORCE
OPEN THE LID.
CAUTION: Please keep hands
and face away from the top of
the pressure valve when using
Quick Release. The escaping
steam is very hot and can cause
scalding.
VENTING
FLOATER
VALVE DOWN

SAFETY AND COOKING TIPS
15
•EXTREME CAUTION should be
taken when sliding the pressure
release switch to the Venting
position. Keep hands and face
away from the pressure valve
openings. Failure to comply may
result in scalding or serious injury.
•DO NOT open the lid until
pressure inside the cooker is
completely released. As a safety
mechanism, the lid will remain
locked and cannot be opened
until the floater valve drops.
•When opening the lid, the inner
pot may stick to the lid. This
is caused by vacuum due to
cooling. To release the vacuum,
slide the pressure release switch
to the Venting position.
•If the floater valve is stuck, slide
the pressure release switch to
the Venting position. If all the
steam has released, push the
floater valve down with a pen or
long stick.
•ALWAYS add at least 1 cup of
water or other liquids so enough
steam can be generated to
cook under pressure. These
include cooking sauces, wine,
beer, stocks, juices of fruit and
vegetables. Oils and oil-based
sauces do not have enough
water content and will not
account for the required liquid
volume.
•When cooking rice, DO NOT
exceed 10 cups of uncooked
rice in the 6 Quart model or 14
cups of uncooked rice in the 8
Quart model. Exceeding these
recommendations may cause
rice to be under cooked.
•The time to build pressure and
cook will vary according to the
temperature and quantity of
the ingredients. Food that is
cold or frozen will take longer to
cook than food that is at room
temperature.
•The Delay Timer is not
recommended for porridge,
oatmeal or other foamy and thick
liquids. Cooking progress should
be monitored when cooking
these foods.

16
PRESSURE CANNING
Canning allows you to preserve
fresh and cooked vegetables,
fruits, meats, jellies, and jam. It
is very important that you read
this guide and follow all steps
carefully to ensure that the food
has been processed properly and
is safe for consumption.
HOW TO CAN
Figure 1.
Figure 2.
liquid
level
headspace
Experimenting with cooking times,
ingredients, and temperatures is very
dangerous and risky when it comes
to canning. Be sure that you are
using the exact time, temperature,
and method specified in the canning
recipe. This will help protect the food
from harmful bacteria, molds, and
enzymes. In addition, too much time
will destroy the nutrients and flavor.
Food enzymes that promote the
growth of molds and yeasts (causing
food to spoil), can be destroyed by
reaching a temperature of 212°F
with steam canning methods.
However, other contaminants such
as salmonella, staphylococcus
aureus, and clostridium botulinum
(cause of botulism) may develop.
A temperature of 240°F must be
reached to kill these harmful bacteria.
NOTE: Improper canning can lead
to serious health consequences. The
temperature at which water can boil
varies depending on sea level. The
GoWISE USA pressure cooker will
operate up to a maximum altitude
of 2,000 ft. above sea level. DO NOT
USE THIS UNIT FOR PRESSURE
CANNING ABOVE AN ALTITUDE OF
2,000 FT.
1. Prepare and mix ingredients as
instructed in your recipe.
2. Fill an 16-oz. clean canning jar to
the level shown in Figure 1. DO
NOT exceed the level shown, as
there needs to be at least 1-inch
of headspace at the top.
1”
3. Gently tap the sides of the jar to
remove any trapped air bubbles.
Or, press a spoon between food
and jar to remove the bubbles as
shown in Figure 2.

17
NOTE: DO NOT retighten lids after
processing the jars. The contents
contract as jars cool, pulling the self-
sealing lid firmly against the jar to
form a high vacuum. If screw bands
are too tight, liquid will escape from
jars during the process and it will not
seal. Over tightening the lids will also
cause damage to the lid and jar. They
should only be removed after jars
have cooled.
CAUTION: The GoWISE USA
pressure cooker will not effectively
operate as a pressure canner at an
altitude of 2,000 ft. above sea level.
PRESSURE CANNING
HOW TO CAN
Figure 3.
4. Install a clean lid on top of the jar
and then add a screw band to
tighten in place. (Figure 3.)
5. Place the inner pot inside the
pressure cooker, and the rack
inside the pot.
6. Place filled, sealed jars onto the
rack. DO NOT OVERFILL. Make
sure the jars are not touching
each other.
7. Pour hot water over the jars into
the insert pot until the water level
is about ¼ of the way up the sides
of the jars.
8. Place and lock the pressure
cooker lid on top. Select the
Canning preset and make
adjustments for your canning
recipe.
9. Once the cooking process has
completed, it will automatically
switch to Keep Warm mode. Slide
the Pressure Release Switch to
the “Venting” position to release
the pressure.
10. Once all the pressure is released,
carefully remove the pressure
cooker lid.
11. Remove the hot jars using
canning tongs and place them
on a heat-resistant surface.
Allow the jars to cool to room
temperature.
CAUTION: Be careful when
removing the jars from the inner
pot. Always use heat resistant
gloves or tongs, as the jars will be
very hot.
12. Once the jars are cool, remove
the screw bands. The lids
should be tightly sealed to
the jars. There should not be
a springing or popping sound
when pressing the middle of the
lid. If there is, DO NOT STORE
this food for future use. It must
be reprocessed immediately or
refrigerated and used within a
few days.

18
USING THE YOGURT PRESET
Prior to using the Yogurt preset
(which maintains the correct
temperature for creating
yogurt), you must boil the
milk using the Steam or Sauté
function first.
HOW TO MAKE YOGURT IN A PRESSURE COOKER
If making your yogurt in jars, it is
best to use the Steam function to
begin.
1. Place the inner pot into the
cooker and place the rack into
the pot.
2. Fill mason jars with milk and
place them onto the rack inside
the pot (without lids). Add ½ cup
of water to the pot and close the
pressure cooker lid.
3. Select the Steam preset and
adjust the pressure to low.
Adjust the time to 1 minute.
The pressure cooker will start
automatically after 10 seconds.
4. Once the pressure cooker
beeps, use the pressure release
switch to release any remaining
pressure before opening the lid.
Carefully remove the mason jars
from the cooker and place onto
a heat resistant surface. Allow
milk to cool down to 115°F (use an
external thermometer).
NOTE: Use tongs or oven mitts
to remove the mason jars, as the
jars and contents will be very hot.
5. Once the milk has cooled down,
add your yogurt or yogurt starter
to the milk and stir until there are
no chunks.
6. Place the jars back into the
cooker and close the lid.
7. Select the Yogurt preset and
select a cook time between 6-24
hours. The longer you set it for,
the tangier your yogurt will be.
8. When finished, use tongs to
remove the mason jars, add the
lids and store for later! For Greek
yogurt, strain the yogurt prior to
storing.
If making your yogurt in one large
batch, it is best to use the Sauté
function to begin.
1. Place the inner pot into the
cooker and place the rack into
the pot.
2. Pour ⁄ gallon of milk into the pot.
3. Select the Sauté function, and
gently stir the milk as it heats up.
Sauté the milk until it reaches a
temperature of at least 180°F.
Turn off the sauté function and
allow the milk to cool to 115°F.
4. Once the milk has cooled down,
add your yogurt or yogurt starter
to the milk and stir until there are
no chunks.
5. Close the pressure cooker lid and
select the Yogurt preset. Choose
a cook time between 6-24 hours.
The longer you set it for, the
tangier your yogurt will be.
6. When finished, place yogurt in a
container for storing. For Greek
yogurt, strain the yogurt prior to
storing.

19
CARE AND CLEANING
CAUTION: ALWAYS remove the
pressure valve and pin to clean the
opening and remove any blockage
that might have occurred during
the cooking process. THIS MUST BE
DONE AFTER EACH USE.
DO NOT attempt to repair the
Pressure Valve yourself. Contact
Customer Care at 855-233-9199 for
more information.
Cleaning:
•Remove the lid and gently wipe
down with a damp, soapy cloth,
gently rinse with clear water and
wipe dry with a soft cloth.
•Clean the silicone sealing ring
and inner lid after each use
by removing them from the
pressure cooker lid and washing
them separately with warm,
soapy water, rinsing them with
clear water and wiping it dry with
a soft cloth.
•Remove the inner pot and wash
with warm, soapy water. Rinse
with clear water and wipe dry
with a soft cloth.
NOTE: The inner pot is
dishwasher safe.
•Wipe the inner cooker base rim
and blot dry with cloth to prevent
rusting of the exterior cooking
rim.
•Clean the outer body with a
damp, soft cloth or sponge.
•NEVER use harsh chemical
detergents, scouring pads or
powders on any of the parts or
components.
•NEVER immerse the outer
housing and power cord in water
or any other liquid.
After Cleaning:
•Be sure to properly position the
silicone sealing ring and inner lid
back on the pressure cooker lid.
•Check the pressure and floater
valve to ensure that they are
working properly and free of
debris.
A
B
Hold the
tap and pull
the inner lid
out of the
pressure
cooker lid
Pull the
sealing ring
from the
inner lid

20
TROUBLESHOOTING & ERROR CODES
Problem Possible Cause Solution
Difficulty with closing
the lid
Silicone sealing ring is
not properly installed
Remove and reposition the
sealing ring properly.
Floater valve is in the
popped-up position
Slightly press the floater valve
downward.
Difficulty with opening
the lid
Pressure is not fully
released from the
pressure cooker
Slide the pressure release switch to
the Venting position to reduce internal
pressure. Open the lid after the
pressure is completely released.
Floater valve is stuck in
the popped-up position
Press the floater valve lightly
with a pen or long utensil.
Steam leaks from the
rim of the lid
No silicone sealing ring Install the silicone sealing ring.
Food debris attached to
the silicone sealing ring
Clean the silicone sealing ring.
Silicone sealing ring
damaged
Replace the silicone sealing ring (contact
Customer Care Team).
Lid not closed properly Open and then close the lid again.
Steam leaks from the
floater valve
Food debris on the
floater valve and
silicone ring
Clean the floater valve and silicone ring.
Floater valve and silicone
ring worn out
Replace the floater valve and silicone ring
(contact Customer Care Team).
Floater valve unable
to rise
Too little food or water in
the inner pot
Add water according to
the recipe.
Floater valve obstructed
by the lid locking pin
Close the lid completely, see “General
Operation Instructions” section (pg. 13).
Steam comes out
from the pressure
valve non-stop
Pressure valve not in the
Sealing position
Slide the pressure release switch to the
Sealing position.
Pressure controls fail Contact Customer Care Team
Rice is half cooked or
too hard
Too little water Adjust dry rice and water ratio according
to the recipe.
Lid opened too early After cooking cycle completes, leave the lid
on for 5 more minutes.
Rice is too soft Too much water
Adjust dry rice and water ratio according
to the recipe. In a pressure cooker this is
often a 1:1 ratio
(vs. 2:1 like a standard rice cooker)