
420-INS-LAB-RevA20
17
9 LIMITED WARRANTY
SCOPE OF WARRANTY
Intensa, Inc. (“Intensa”) warrants to the original purchaser only that it will replace or repair
components, at Intensa’s sole discretion, that are defective in material or workmanship under
normal use and service. All warranties are conditioned upon the proper use of the products
strictly in accordance with good commercial practice and applicable Intensa instructions and
manuals, including proper use and maintenance. To the extent that a component is warranted by
a third party, Intensa conveys all of its rights under that warranty to the original purchaser, to the
extent permitted. This limited warranty shall only apply to defects that are reported to Intensa’s
customer service team within the applicable warranty period and which, upon examination by
Intensa or its authorized representative, prove to be a warranty item. This limited warranty is
not transferable. Within the guidelines set forth in this document, the following components are
warranted for the time period set forth below:
Examination Table Components: *
Base: ...................................................................................................5 years
Electronic Components:...................................................................2 years
Mechanical Components:.................................................................3 years
Original and Replacement Upholstered Tops †:.............................1 year
Replacement Parts ‡:.........................................................................90 days
* Labor is not included in the warranty.
† Upholstery is only warranted on material supplied by Intensa.
‡ The warranty period is as designated above. If a part is replaced under warranty, the original
warranty period will not be affected. All other replacement parts will be subject to the warranty
period specied.
The applicable warranty period shall commence from date of shipment to the original customer,
unless there is an expiration date on the component in which case the warranty shall expire on the
earlier of warranty period or the expiration date.
OBTAINING WARRANTY SERVICE
This limited warranty shall only apply to defects that are reported to the Distributor from whom
the Customer purchased the product within the applicable warranty period. If there is not a
Distributor, you must contact Intensa directly by calling 1.336.884.4096, or by e-mailing a request
to intensa@grahameld.com. Specic directions will be provided by the Customer Service
Representative. Failure to abide by the specic directions will result in denial of the warranty
claim.
EXCLUSIONS
The warranty does not cover and Intensa shall not be liable for the following:
1) Defects, damage, or other conditions caused, in whole or in part, by misuse, abuse, negligence,
alteration, accident, freight damage, tampering or failure to seek and obtain repair or
replacement in a timely manner;
2) Products which are not installed, used, or properly cleaned and maintained as required in the
ofcial manual for the applicable product;
3) Products considered to be of a non-durable nature including, but not limited to: tips, casters,
lters, fuses, gaskets, lubricants, and charts;