Handicare Xclusive User manual

USER MANUAL
EN

2
9
11
15
20
20
21
23
26
FOREWORD
CONTENT
Make everyday life easier....
USER MANUAL
OPTIONS
IMPORTANT INFORMATION
FAULT FINDING
ATTACHMENTS
A. Reminders
B. Emergency operation
C. Diagnostic codes
D. Spareparts
Thank you for choosing a Handicare stairlift.
This manual is for the XCLUSIVE lift type,
and includes instructions for the standard
features and optional upgrades.
USER MANUAL 1

3
1
7
8
24
5
6
OPTIONS
Automatic Swivel
Powered Footrest
The illustration above shows the features used to operate
the XCLUSIVE lift . The XCLUSIVE lift can be upgraded with
the Automatic Swivel seat, Powered Footrest and the
Continuous Charge kit, options to create even more seat
comfort and user-friendliness.
[1] Diagnostic Display
[2]Joystick
[3]Emergency stop
[4]Seat belt
[5]Key switch
[6]Seat swivel lever
[7]Footplate
[8]Remote control
Continuous Charge kit
2 USER MANUAL

FOLD DOWN
Ensure that the on/off switch is set in the 'ON' position. The diagnosic display will
be illuminated when switched on.
Fold down the footplate, the armrests and seat.
page 10 > OPTIONAL POWERED FOOTREST
PLACE FEET
Place your feet on the footplate. Ensure that both feet are completely on the
plate.
USER MANUAL 3

CLICK!
SAFETY FIRST
Fasten the seat belt securely, ensuring that it clicks into the holder. Put the key in
the switch and turn it ninety degrees clockwise. Check that the chair is in the
locked position.
RIDE
Move the joystick in the desired direction of travel. The display shows a “8/9”,
the lift gradually starts to move.
4 USER MANUAL

A
CLICK!
B
EMERGENCY STOP
In an emergency, press the emergency stop once. The lift stops straight away.
To release the lift, press the emergency stop again.
SWIVEL
The lift stops automatically at the end of the rail. You should now swivel the seat
manually, making it easier to get on and off. To do this, push down the lever{A}.
Swivel the seat until you hear a 'click'. The seat is now in the correct position{B}.
page 9 > OPTIONAL AUTOSWIVEL
USER MANUAL 5

LOOSEN BELT
Unfasten the seat belt.
STAND UP
Stand up from the seat.
6 USER MANUAL

A
CLICK!
B
FOLD UP
Fold up the armrests and seat {A}. Push the handle, located to the left or right
under the seat, downwards {B}. Swivel the seat until you hear a 'click'. The seat
is now in the locked position.
PARK
Press and hold the button on the remote control until the lift reaches a charge
point. Upon arrival, the lift stops automatically and the LED on the remote
control goes out.
USER MANUAL 7

15
30
45
15 sec.
CHARGE
There are charge points for recharging the lift's batteries at the top and bottom
of the rail (there may be additional charge points). If the lift is not in the correct
position at the charge point, the lift beeps for 15 seconds and the display shows
a “2”. The lift does not work if the batteries are flat.
page 10 > OPTIONAL CONTINUOUS CHARGE KIT
8 USER MANUAL

CLICK!
OPTIONS
AUTOSWIVEL
The AUTOMATIC SWIVEL SEAT option lets you swivel the seat automatically to
face the direction you are going to walk in. To do this, push and hold the joystick
in the direction of travel.
AUTOSWIVEL
POWERED FOOTREST
CONTINUOUS CHARGE KIT
page 9
page 10
page 10
USER MANUAL 9

OPTION
POWERED FOOTREST
To operate a POWERED FOOTREST move the switch under the armrest.The
stairlift should beep whilst folding the footrest.
Always ensure the footplate is in the down position during travel.
CONTINUOUS CHARGE KIT
When the CONTINUOUS CHARGE strip is installed, the batteries will charge on
every position of the rail.
10 USER MANUAL

USER MANUAL 11

FOREWORD
Your Xclusive stairlift is a sophisticated product that has been specifically developed to
carry one person (max 130 kg/20½ stone/286 lbs) sitting on the seat. Before using
your Xclusive stairlift please read this manual thoroughly to familiarise yourself with how
to operate your stairlift.
Your stairlift has been constructed with state of the art technology and in accordance
with recognised safety regulations so you can be sure that you have a safe and reliable
solution.
Nevertheless, incorrect use of the stairlift may cause risk to the user or third parties,
damage to your stairlift or other goods. Use your stairlift only when it is in good working
order, in accordance with the intended use described above and with due attention to
this manual. Always keep this manual near the stairlift.
TECHNICAL SUPPORT
Should issues arise that are not covered by this document please contact your supplier.
Their Service department staff will always be pleased to help you. To help them identify
your product please have the following details to hand when you call them:
• this manual
• your name, address, postcode, town and telephone number
• stairlift serial number which can be found on the label located on the power pack
underneath the seat.
SAFETY INSTRUCTIONS
When using the stairlift always observe appropriate safety regulations regarding risk of
electric shock and physical injury.
1. Provide an unobstructed environment by ensuring that the entire track is free of
obstacles.
2. Take environmental influences into account. Do not expose the lift to damp or
extreme sunlight. Make sure that the environment is well lit.
3. The stairlift should only be used by individuals who have received the appropriate
guidance. On installation the supplier is required to demonstrate how to use this
stairlift and the user is required to sign the declaration confirming that this instruction
has been received.
4. Stairlifts should only be used for carrying one person: do not use your stairlift to carry
pets, goods or more than one person at a time, even if the load is below the
maximum user weight. Keep children and pets away from the stairlift.
5. Remove the key after use to prevent unauthorised use.
6. Keep limbs and clothing away from moving parts. Make sure that wide or loose
clothing cannot become trapped between the chair and the stairs or rail.
7. Ensure a safe position during use. Always ensure a correct, stable position. Please
sit as far back in the seat as you can and place your feet as close to the centre of
the footplate as you are able to. Always use the safety belt and never stand on
the stairlift.
8. Take care at all times. Concentrate on the operation of the stairlift as releasing the
operating toggle will cause the lift to stop. To restart the lift wait 3 seconds and
12 USER MANUAL

1
push and hold the toggle in the direction of travel desired until you reach the landing
or hallway.
9. Check for damage. Before use check the lift for external damage. Report unusual
noises, such as squeaking and creaking, to your supplier. To avoid accidents repairs
and preventive maintenance should only be carried out by engineers qualified to do so.
10. The stairlift must not be used in the event of a fire or as a means of escape during a fire.
11. If the stairlift is not fitted with a communication device, we recommend that you always
have one to hand.
12. Only leave the stairlift at the designated points at the top and bottom of the rail.
Structure
The strength and the suitability in general of wall, staircases, terraces, upper floors,
banisters, plinths etc. which are to support or surround the installation have been
verified and ensured by the customer, who therefore accepts all relative responsibilities.
Neither Handicare nor its authorised dealers may be held responsible for the suitability
of the structures which surround and support the installation.
MAINTENANCE
Cleaning
Clean the stairlift regularly with a damp cloth; avoid excessive use of water. Ensure the
track is kept free of dirt and dust. Over time the track wheels may leave a mark on the
rail.
Preventive maintenance
In addition to cleaning your stairlift, periodic preventive maintenance is necessary for
continued long-term use.
Your stairlift must be serviced at least once a year by a qualified person. If your stairlift
has more than two users we recommend a minimum of two services per year.
Please make an electrical socket available to provide local lighting if required during
inspection and servicing. Lighting to a minimum value of 50 lux shall be provided at the
boarding points whilst the stairlift is in use. Most light bulb packaging will detail the lux
value of the light bulb.
GUARANTEE AND LIABILITY
The manufacturer guarantees that this stairlift (excluding batteries) will be repaired free
of charge should manufacturing and/or material defects occur within 12 months of the
purchase date, during normal use in accordance with the recommended user,
installation and maintenance instructions. Damage caused by normal wear and tear,
overloading or misuse and the replacement of batteries in the remote control is not
covered by this guarantee.
We recommend that your stairlift is serviced annually by an appropriately qualified
stairlift engineer.
Under no circumstances can the manufacturer accept responsibility for death, personal
injury, damage to property, or incidental, unforeseen consequences and/or costs or
damage resulting from the use of your stairlift.
USER MANUAL 13

The carrying out of alterations to the product is not permitted and doing so will invalidate
the warranty. The manufacturer is not liable for damage resulting from such alterations.
The manufacturer accepts no liability for damage or injury caused by the non or
inadequate observance of the safety regulations and instructions in this manual, or by
negligence during the installation, use, maintenance and repair of this stairlift.
Installation and servicing should only be carried out by dealers or installers/service
engineers authorised by the manufacturer in accordance with local regulations.
The wall mounted remote controls operate on a infra-red frequency; Handicare is
unable to accept responsibility for system inoperability in the unlikely event of
interference from signals external to this stairlift.
TECHNICAL SPECIFICATIONS
Supply voltage 230 VAC Speed 0.15 m/s (max.)
Frequency 50/60 Hz Ambient temperature 0 - 40°C
Current 1 A Relative humidity 20 - 80%
Power 360 watt Usage 15 rides per 24 hours
Fuses 30 A 10 rides continuous
Load (max.) 130 kg Noise 56 dB
The information provided in this manual is based on general specifications regarding the construction, material
properties and working methods known to us at the time of publication; alterations and improvements are
therefore anticipated.
All rights reserved. No part of this publication may be reproduced and/or published by means of print,
photocopy, microfilm or in any other way or form, without prior written permission from the manufacturer.
This also applies for the accompanying drawings and diagrams. The manufacturer reserves the right to
change parts at any time, without prior or direct notification to the customer. The contents of this manual
may also be changed without prior warning. This manual is intended for the standard models of the lift.
The manufacturer therefore cannot be held liable for any damage resulting from specifications that differ
from those of the standard model of the lift supplied to you. For information concerning adjustment,
maintenance or repairs not provided in this manual, please contact your supplier's service department.
This manual has been compiled with the best intentions and every possible care but the manufacturer
cannot accept responsibility for any errors in this manual or for the consequences thereof.
The Dutch manual is the original language.
14 USER MANUAL

DIAGNOSTIC DISPLAY
FAULTFINDING
The stairlift is fitted with a diagnostic display that displays a code to help diagnose
faults. Refer to APPENDIX C for an explanation of the diagnostic codes. Please
inform the customer service operator of this code when reporting any fault.
DIAGNOSTIC DISPLAY
CHAIRPOSITION
EMERGENCY STOP
ARMREST
KEY
BATTERIES RC
POWER
OBSTACLE
SWITCH
page 15
page 16
page 16
page 17
page 17
page 18
page 18
page 19
page 19
USER MANUAL 15

CLICK!
1
2
CHAIR POSITION
Problem: the lift does not travel in either direction and the display shows a “0”.
Cause: the seat is not locked and is in a swivelled position.
Solution: swivel the seat using the handle located to the left or right under the seat,
until it “clicks” into position.
EMERGENCY STOP
Problem: the lift does not travel in either direction, the display shows a “0” [1]
and the emergency stop [2] is illuminated.
Cause: the emergency stop has been pressed.
Solution: press the emergency stop once.
CAUSE SOLUTION
CAUSE SOLUTION
16 USER MANUAL

ARMREST
Problem: the lift does not travel in either direction and the display shows a “-”.
Cause: an armrest has not been folded down.
Solution: fold down the armrest fully.
KEY
Problem: the lift does not travel in either direction and the display shows a “0”.
Cause: the key-operated switch is in the off position.
Solution: turn the key-operated switch ninety degrees clockwise.
CAUSE SOLUTION
CAUSE SOLUTION
USER MANUAL 17

1
15
30
45
15 sec.
BATTERIES RC
FAULTFINDING
Problem: the lift does not travel in either direction and the LED on the remote
control does not light up when the remote control is operated.
Cause: the batteries in the remote control are flat.
Solution: replace the batteries in the remote control.
CAUSE SOLUTION
CAUSE SOLUTION
POWER
Problem: the lift batteries are not recharging, the lift beeps for 15 seconds and
the display shows a “2”.
Cause: the lift is not in the correct position at a charge point or the plug is not in
the socket.
Solution: move the lift to a charge point or put the plug in the socket.
18 USER MANUAL