Hearth and Home Technologies Quadra-Fire SANTAFEI-C User manual

1 04/217019-802H
NOTICE: DO NOT DISCARD THIS MANUAL
R
SANTA FE PELLET INSERT
APPLIANCE
MODEL NUMBER:
SANTAFEI-C
Owner’s Manual
Operation & Care
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.
CAUTION
CAUTION
Check building codes prior to installation.
• Installation MUST comply with local, regional, state
and national codes and regulations.
• Consult local building, re ofcials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
WARNING
If the information in these instructions is
not followed exactly, a re could result
causing property damage, personal injury,
or death.
• Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any
other appliance.
• Do not over re - If appliance or chimney connector
glows, you are over ring. Over ring will void
your warranty.
• Comply with all minimum clearances to combustibles
as specied.
Failure to comply may cause house re.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down. Hot glass will
cause burns.
WARNING
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room
as replace.
• Alert children and adults to hazards of
high temperatures
• High temperatures may ignite clothing or other
ammable materials.
• Keep clothing, furniture, draperies and other
ammable materials away.
NOTE: To obtain a French translation of this manual,
please contact your dealer or visit www.quadrare.com
REMARQUE : Pour obtenir une traduction française de ce
manuel, s’il vous plaît contacter votre revendeur ou visitez
www.quadrare.com

2 04/217019-802H
A. Sample of Serial Number / Safety Label
LOCATION: On chain behind right access panel & Behind left access panel
SAMPLE: SERIAL NUMBER LABEL
LOCATION: Behind left access panel.
SAMPLE: CLEARANCE TO COMBUSTIBLES LABEL
LOCATION: On chain behind right access panel
BARCODE LABEL
2020
2021
2022
JAN FEB MAR APR
MAY JUNE JULY AUG
SEPT OCT NOV DEC
U.S. ENVIRONMENTAL PROTECTION AGENCY
Certified to comply with 2020 particulate emission standards at
1.1 g/hr EPA Method
28R and ASTM 2779 using premium wood pellets .
Input Rating: 30,600 Btu’s/hr.
DO NOT REMOVE THIS LABEL / NE PAS ENLEVER L'ÉTIQUETTE
Made in China/ Fait Aux Chine
7019-799C
THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION. CONSULT THE
OWNER’S MANUAL FOR FURTHER INFORMATION. IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS
WOOD HEATER IN A MANNER INCONSISTENT WITH THE OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL.
Serial No. / N° de série
US
Report / Rapport:
061-S-77c-6.2
0061PM077E
SANTAFEI-C *PSANTAFEI-C*
Report No.
#061-S-77d-6.2
0061PM077E
7019-800C
SAFETY LABEL
R
352 Mountain House Road,
Halifax, PA 17032
www.quadrafire.com
Listed Solid Fuel Room Heater/Pellet Type Insert. Also suitable for Mobile Home Installation. This appliance has been
tested and listed for use in Manufactured Homes in accordance with OAR 814-23-9000 through 814-23-909.
Tested to: ASTM E-1509-2004 and ULC S628-93 Room Heating Pellet Burning Type, (UM) 84-HUD FOR USE ONLY WITH
PELLETIZED WOOD OR SHELLED FIELD CORN FUEL. Do not use any other type of fuel.
OMNI-Test Laboratories, Inc. has
determined that this appliance complies with Canadian Standards Association (CSA) B415.1 and Title 40 of the U.S.
Code of Federal Regulations, Part 60, SubPart AAA.OMNI-Test Laboratories Accrediations: The Standards Council of
Canada, the American National Standards Institute, and the U.S. Environmental Protection Agency.
Route power cord away from unit. Do not route cord under or in front of appliance.
DANGER:
Risk of electrical shock. Disconnect power supply before servicing. Replace glass only with 5mm ceramic available
from your dealer.
To start, set thermostat above room temperature, the appliance will light automatically. To shutdown, set thermostat to below room
temperature. For further instruction refer to owner's manual.
KEEP VIEWING AND ASH REMOVAL DOORS TIGHTLY CLOSED DURING OPERATION.
Input Rating: 30,600 BTU/HR.
Electrical Rating:
115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 AMPS.
MINIMUM CLEARANCES TO COMBUSTIBLE MATERIALS
AS A BUILT-IN UNIT
ATop of Hopper Top Vent 2.0 in. 51mm
Rear Vent 2.5 in. 64mm
B Side of Hopper Top/Rear Vent 2.0 in. 51mm
CBack of Hopper Top/Rear Vent 2.5 in. 64mm
D
Vent Pipe to Combustible Top/ Rear Vent 3.0 in. 76mm
A
CB
D
C
B
0 in. Clearance To Exposed Section And Face Trim
Masonry or Zero Clearance
Max. Mantel Depth: 12 in. (305mm)
SIDE WALL
MANTEL
A
E
F
Face Trim
DO NOT REMOVE THIS LABEL
AInsert side to combustible side wall 16 in. 406mm
B Insert top to mantel 12 in. 305mm
CInsert top to max. 2.25 in. to top face trim 4.75 in. 121mm
D
Insert side to max. 2.25 in. to side face trim 10 in. 254mm
EHearth extension to from door opening - front
6 in . 152mm
F Hearth extension from side of door opening 6 in. 152mm
*When constructing floor protection for your pellet appliance,
any parts or materials used, must be non-combustible.
PREVENT HOUSE FIRES
Install and use only in accordance with manufacturer's installation and operating instructions. CONTACT LOCAL BUILDING
OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION INSPECTION IN YOUR AREA.
WARNING - FOR MOBILE HOMES: Do not install appliance in a sleeping room. An outside combustion air inlet
must be provided. The structural integrity of the mobile home floor, ceiling and walls must be maintained.
Refer to manufacturer's instructions and local codes for precautions required for passing chimney through a combustible
wall or ceiling. Inspect and clean vent system frequently in accordance with manufacturer's instructions.
Do Not Connect This Unit to a Chimney Serving Another Appliance.
Use a 3" or 4" diameter type "L" or "PL" venting system.
D
B
C
SANTAFEI-C
*PSANTAFEI-C*
NOTE: Clearances may only be reduced by means approved by the regulatory
authority having jurisdiction
and Welcome to the Quadra-Fire Family!
SAMPLE

3 04/217019-802H
TABLE OF CONTENTS
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Indicates practices which may cause damage to the appliance or to property.
Quadra-Fire is a registered trademark of Hearth & Home Technologies.
A. Sample of Serial Number / Safety Label ........... 2
B. Warranty Policy .............................. 4
1 Listing and Code Approvals
A. Appliance Certication . . . . . . . . . . . . . . . . . . . . . . . . . 6
B. Appliance Emissions Certication ................ 6
C. BTU & Efciency Specications.................. 6
D. Glass Specications........................... 7
E. Electrical Rating .............................. 7
F. Mobile Home Approved ........................ 7
G. Sleeping Room .............................. 7
H. California - Prop65............................ 7
2 Operating Instructions
A. Fire Safety .................................. 8
B. Non-Combustible Materials ..................... 8
C. Combustible Materials ......................... 8
D. Fuel Material and Fuel Storage . . . . . . . . . . . . . . . . . . 8
E. Before Your First Fire.......................... 9
F. Filling the Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
G. General Operating Information ................. 10
H. Starting Your First Fire........................ 10
I. Fire Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
J. Feed Rate Adjustment Instructions................11
K. Ignition Cycles .............................. 12
L. Insert Removal .............................. 12
M. Restarting the Appliance . . . . . . . . . . . . . . . . . . . . . . 12
N. Clear Space ................................ 12
O. Thermostat Controls ......................... 13
P. Thermostat Setup Options ..................... 13
Q. Thermostat Operation Instructions .............. 14
R. Thermostat Temperature Programs .............. 14
S. Thermostat Other Features .................... 15
T. Thermostat Battery Replacement ................ 16
U. Frequently Asked Questions ................... 17
= Contains updated information
3 Maintenance and Service
A. Proper Shutdown Procedure ................... 18
B. Quick Reference Maintenance Chart............. 18
C. General Maintenance and Cleaning ............. 19
D. Soot or Creosote Fire Awareness ............... 22
E. High Ash Fuel Content Maintenance . . . . . . . . . . . . . 22
4 Troubleshooting Guide ....................... 23
5 Service Parts Replacement
A. Blower Replacement ......................... 25
B. Bafe Replacement .......................... 26
C. Brick Replacement........................... 26
D. Igniter Replacement.......................... 27
E. Glass Replacement .......................... 27
6 Reference Materials
A. Component Functions ........................ 28
B. Component Locations ........................ 30
C. Service & Maintenance Log .................... 31
D. Exploded Drawing ........................... 33
E. Service Parts ............................... 34
F. Accessories................................. 37


4 04/217019-802H
B. Warranty Policy
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
WARRANTY PERIOD:
distributor, whichever occurs earlier. However, the warranty shall commence no later than 24 months following the date of product
is produced in the following table.
Page 1 of 2
4021-645K 1/20
Parts Labor Gas Pellet Wood Electric Venting Components Covered
X X
Igniters, Auger Motors, Electronic Components, and
Glass
X
Electrical components limited to modules, remotes/wall
switches, valves, pilots, blowers, junction boxes, wire
harnesses, transformers and lights (excluding light bulbs)
X X Molded Refractory Panels, Glass Liners
XVent Free Burners, Vent Free Logs
X X Castings, Medallions and Baffles
6 years 3 years XCatalyst - Limitations Listed
7 years 3 years X X Manifold tubes, HHT Chimney and Terminations
10 years 1 yearXBurners, logs and refractory
Limited
Lifetime 3 years X X X Firebox and heat exchanger, FlexBurn®System
(engine, inner cover,access cover and fireback)
1 YearNone X X X X X All replacement parts beyond warranty period
Warranty Period HHT Manufactured Appliances and Venting
All parts including handles, external enamaled
components and other material except as covered by
Conditions, Exclusions, and Limitations listed
2 years
3 years X
X1 YearX X X X
5 years 1 year
Firepots, burnpots, mechanical feeders/auger
assemblies
See condi�ons, exclusions and limita�ons on the next page

5 04/217019-802H
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.
•
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.
• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts,
a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period to the original purchaser at
catalyst.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
•
•
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts
•
noise are not covered by this warranty.
•
•
•
•
This warranty is void if:
•
•
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
LIMITATIONS OF LIABILITY
•
have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFICED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
Page 2 of 2
4021-645K 1/20

6 04/217019-802H
Model
Number: SANTAFEI-C
Laboratory: OMNI Test Laboratories, Inc.
Report
Number: 061-S-77d-6.2
Type: Solid Fuel Room Appliance/Pellet Fuel
Burning Type Insert
Standard
ASTM E1509-2004 and ULC S628-93
Room Appliance Pellet Fuel Burning
Type and (UM) 84-HUD,
Mobile Home Approved
This pellet insert needs periodic inspection and repair for proper operation. It is against federal regulations to operate this
pellet insert in a manner inconsistent with operating instructions in this manual.
1 Listing and Code Approvals
A. Appliance Safety Certication C. BTU & Efciency Specications
EPA Certication
Number: Number: 175-19
EPA Certied Emissions: 1.1 grams per hour
*LHV Tested Efciency: 70.4%
**HHV Tested Efciency: 66.1%
***EPA BTU Output: 5,800 to 22,400 / hr.
****BTU Input: 9,300 to 30,600 / hr.
Vent Size: 3” or 4” Type “L” or “PL”
Hopper Capacity: 45 lbs.
Fuel Premium Wood Pellets
* Weighted average LHV (Low Heating Value) efciency
using data collected during EPA emissions tests in
accordance with the requirements of CSA B415.1.
** Weighted average HHV (High Heating Value) efciency
using data collected during EPA emissions tests in
accordance with the requirements of CSA B415.1.
*** A range of BTU outputs calculated using HHV
efciency and the burn rates from the EPA tests.
**** Based on the maximum feed rate per hour multiplied
by approximately 8600 BTU’s which is the average BTU’s
from a pound of pellets.
NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the
ASTM E1509-2004, ULC S628-93, ASTM 2779, and (UM) 84-HUD.
The SANTAFEI-C is Certied
to comply with 2020 particulate
emission standards.
Model
Number: SANTAFEI-C
Laboratory OMNI Test Laboratories, Inc.
Report
Number: 0061PM077E
Standard: EPA method 28R, ASTM 2779 and ASTM
E1509-2004
Can be found at:
www.quadrare.com/about-us/epa-certication
B. Appliance Emissions Certication

7 04/217019-802H
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.
For assistance or additional information, consult a qualied
installer, service agency or your dealer.
D. Glass Specications
This appliance is equipped with 5mm ceramic glass.
Replace glass only with 5mm ceramic glass. Please
contact your dealer for replacement glass.
E. Electrical Rating
115 VAC, 60 Hz, Start 4.1 Amps, Run 1.1 Amp
F. Mobile Home Approved
• This appliance is approved for mobile home
installations when not installed in a sleeping room and
when an outside combustion air inlet is provided.
• The structural integrity of the mobile home oor, ceiling,
and walls must be maintained.
• The appliance must be properly grounded to the frame
of the mobile home and use only Listed pellet vent
Class “L” or “PL” connector pipe.
• Outside Air Kit, part OAK-ACC must be installed in a
mobile home installation.
G. Sleeping Room
When installed in a sleeping room it is recommended that
3ft of vertical be installed prior to horizontally exiting the
room and a smoke/CO alarm be installed in the bedroom;
The size of the room must be at least 50ft³ per 1,000 Btu/hr
stove input, if the stove exceeds the room size, outside air
must be installed.
H. California - Prop65
WARNING
This product and the fuels used to operate this product (wood), and
the products of combustion of such fuels, can expose you to
chemicals including carbon black, which is known to the State of
California to cause cancer, and carbon monoxide, which is known to
the State of California to cause birth defects or other reproductive
harm. For more information go to: WWW.P65Warnings.ca.gov
NOTE: Hearth & Home Technologies, manufacturer
of this appliance, reserves the right to alter
its products, their specications and/or price
without notice.
WARNING
Fire Risk.
Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be
voided by, the following actions:
• Installation and use of any damaged appliance.
• Modication of the appliance.
• Installation other than as instructed by Hearth &
Home Technologies.
• Installation and/or use of any component part not
approved by Hearth & Home Technologies.
• Operating appliance without fully assembling
all components.
• Operating appliance without legs attached (if
supplied with appliance).
• Do NOT Over re - If appliance or chimney
connector glows, you are over ring.
Any such action that may cause a re hazard.

8 04/217019-802H
User Guide
2 Operating Instructions
D. Fuel Material and Fuel Storage
Pellet fuel quality can greatly uctuate. This appliance has
been designed to burn a wide variety of fuels, giving you
the choice to use the fuel that is most economical in your
region.
Hearth & Home Technologies strongly recommends only
using Pellet Fuel Institute (PFI) certied fuel.
Fuel Material
• Made from sawdust or wood by-products
• Depending on the source material it may have a high or
low ash content.
Higher Ash Content Material
• Hardwoods with a high mineral content
• Fuel that contains bark
• Standard grade pellets and high ash pellets
Lower Ash Content Material
• Softwoods
• Fuels with low mineral content
• Premium grade pellets
Clinkers
Minerals and other non-combustible materials such as sand
will turn into a hard, glass-like substance called a clinker
when heated in the re pot.
A. Fire Safety
To provide reasonable re safety, the following should be
given serious consideration:
• Install at least one smoke detector and CO monitor on
each oor of your home.
• Locate detectors away from the heating appliance and
close to the sleeping areas.
• Follow the detector’s manufacturer’s placement and
installation instructions and maintain regularly.
• A CO detector should be installed in the room with the
appliance.
• Conveniently locate a Class A re extinguisher to
contend with small res.
• In the event of a hopper re:
- Evacuate the house immediately.
- Notify re department.
B. Non-Combustible Materials
Material which will not ignite and burn, composed of any
combination of the following:
- Steel
- Plaster
- Brick
- Iron
- Concrete
- Tile
- Glass
- Slate
Materials reported as passing ASTM E 136, Standard Test
Method for Behavior of Metals, in a Vertical Tube Furnace
of 750° C.
C. Combustible Materials
Material made of/or surfaced with any of the
following materials:
- Wood
- Compressed Paper
- Plant Fibers
- Plastic
- Plywood/OSB
- Sheet Rock (drywall)
Any material that can ignite and burn: ame proofed or
not, plastered or non-plastered.
Visit www.quadrare.com/shopping-tools/videos to view
product and use & care videos.
Fire Risk.
• Do not operate appliance before reading
and understanding operating instructions.
• Failure to operate appliance properly may
cause a house re.
WARNING
CAUTION
Do not burn fuel that contains an additive; (such as
soybean oil).
• May cause hopper res
• Damage to product may result

9 04/217019-802H
E. Before Your First Fire
1. First, make sure your appliance has been properly
installed and that all safety requirements have been
met. Pay particular attention to the re protection,
venting and thermostat installation instructions.
2. Double check that the ash drawer and rebox are
empty!
3. Check the position of the thermocouple, located
above the re pot, and make sure that it protrudes
approximately 3/4 inch (19mm) into the re pot.
4. Close the front door.
Trees from different areas will vary in mineral content. That
is why some fuels produce more clinkers than others.
Moisture
Always burn dry fuel. Burning fuel with high moisture
content takes heat from the fuel and tends to cool the
appliance, robbing heat from your home. Damp pellet fuel
can clog the feed system.
Size
• Pellets are either 1/4 inch or 5/16 inch (6-8mm) in
diameter
• Length should be no more that 1-1/2 inches (38mm)
• Pellet lengths can vary from lot to lot from the same
manufacturer
• Due to length variations, the feed rate may need
adjusting occasionally
Performance
• Higher ash content requires the re pot and the ash
drawer to be emptied more frequently
• Hardwoods require more air to burn properly
• Premium wood pellets produce the highest heat output
• Burning pellets longer than 1-1/2 inches (38mm) can
cause an inconsistent fuel feed rate and/or missed
ignitions or feed jams.
Changing to Different Fuel Type
• Empty the hopper of the previous fuel
• Thoroughly vacuum hopper before lling with the
new fuel
The burn rate, BTU content and heat output will all vary
depending on the fuel selected.
Storage
• Wood pellets should be left in their original sealed bag
until using to prevent moisture absorption
• Do not store any pellet fuel within the clearance
requirements or in an area that would hinder routine
cleaning and maintenance
F. Filling the Hopper
Open the hopper lid by lifting the handle. Fill the hopper
with fuel. Close the hopper lid. The unit will not feed with
the hopper lid open and the re will go out.
Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.
CAUTION
IMPORTANT DETAIL: The tip of the thermocouple
must be in contact with the inside end of the
thermocouple cover or missed ignitions can occur.

10 04/217019-802H
G. General Operating Information
1. Thermostat Calls For Heat
The appliance is like most modern furnaces; when the
thermostat calls for heat, your appliance will automatically
light and deliver heat. When the room is up to temperature
and the thermostat is satised, the red call light will shut
off and the appliance will shut down. The red call light is
located behind the left access panel.
2. Heat Output Controls
This appliance is equipped with a heat output control switch
that has three settings or burn rates; low, medium and high
(Figure 10.1). The appliance will turn on and off as the
thermostat demands. When the thermostat calls for heat,
the appliance will always start up on High. After burning
approximately 4 minutes, the appliance will then burn at the
rate at which it was originally set. If the appliance is set at
one of the lower settings, it will run quieter but takes longer
to heat up an area than if it were set at a higher burn rate.
Regardless of the burn rate, when the area is warm enough
to satisfy the thermostat, the appliance will shut off.
Figure 10.1
HIGH
MED
LOW
RESET
BUTTON
H. Starting Your First Fire
1. A thermostat is required for proper operation of this
appliance. At this time, ll the hopper with pellets, set
the thermostat to its lowest setting. Plug the power cord
into nearby outlet.
2. The exhaust blower will stay on for approximately 18
minutes even though the thermostat is not calling for
heat. This is normal.
3. Locate the heat output control switch on the lower right
side of the rebox in front of the right access panel. Set
to the HIGH setting and then adjust the thermostat to
its highest setting. The red call light will be on which is
located on the front of the junction box behind the left
access panel. This indicates the thermostat is calling
for heat (Figure 10.2).
4. The fuel feed system and the igniter should now be on.
5. For your rst re it will be necessary to press the reset
button once a minute until pellets start to drop into the
re pot, then press button 1 more time. This will ll the
feed system and allow the appliance to begin dropping
pellets. The appliance will continue to run as long as
the thermostat is calling for heat.
6. Once the appliance has ignited, let it burn for
approximately 15 minutes, then set the thermostat to
the desired room temperature. Adjust the heat output
control switch to the desired setting.
Figure 10.2
Junction Box
Cut Away
LEFT SIDE
Junction Box, Front
Power
Cord
Recepticle
Terminal Block
Center 2 Screws
for Thermostat
Wires or Remote
110 Outlet for
Remote
Control Only
(unfused)
Fuse
Red Call
Light
WARNING
Fire Hazard.
Keep combustible materials, gasoline and
other ammable vapors and liquids clear of
appliance.
• Do NOT store ammable materials in the
appliance’s vicinity.
• NEVER use gasoline, GASOLINE-TYPE lantern fuel,
kerosene, charcoal lighter uid, or similar liquids to
start or “freshen up” a re in this appliance. Keep all
such liquids well away from the appliance while it is
in use.
• DO NOT BURN GARBAGE OR FLAMMABLE
FLUIDS SUCH AS GASOLINE, NAPHTHA OR
ENGINE OIL.
• DO NOT USE CHEMICALS OF FLUIDS TO START
THE FIRE.
• Combustible materials may ignite.
WARNING
Fire Risk
Do NOT operate appliance:
• With appliance door open.
• Fire pot oor open.
• Cleaning slide plates open.
Do NOT store fuel:
• Closer than required clearances to
combustibles to appliance
• Within space required for loading or ash
removal.

11 04/217019-802H
J. Feed Rate Adjustment Instructions
The feed adjustment control rod is factory set, and should
be adequate for most fuels. The set screw is located at the
bottom of the hopper and set loose at the factory so the fuel
adjustment control rod will slide by only loosening the wing
nut. Do not re-tighten bottom set screw.
However, if the ame height is too high or too low, you
will need to adjust the feed rate. Wait until the appliance
has been burning for 15 minutes before making your
adjustments and allow 15 minutes for feed adjustment to
take effect. Make adjustments in approximately 1/2 inch
increments.
1. Loosen the wing nut (Figure 11.3).
2. Adjust the fuel adjustment control rod towards the "+"
symbol to increase the feed rate and ame height or
towards the "-" symbol, to decrease the feed rate and
ame height.
3. Re-tighten the wing nut.
Finger Hole in Rod
Wing Nut
Figure 11.3
I. Fire Characteristics
A properly adjusted re with the heat output control button
set on “HIGH” has a short active ame pattern that extends
out of the re pot approximately 4 inches (102mm). If the
re has tall ames with black tails and seems somewhat
lazy, the feed rate will need to be reduced. If the re is not 4
inches (102mm) tall, increase the feed rate. A medium and
low setting will give a shorter ame. The ame will rise and
fall somewhat. This is normal.
Tall, Lazy Flame, Orange in Color
Incorrect
Correct Flame Size, Yellow/White in Color
Correct
Figure 11.1
Figure 11.2
WARNING
Fire Risk.
• High ask fuels, or lack of maintenance,
can cause the re pot to ll with ash
and clinker. If the re pot lls to the top,
immediately shut down the appliance and
clean.
• Failure to do so could result in smoking,
sooting and possible hoper res.

12 04/217019-802H
L. Insert Removal
In the case that service or inspection is required the
appliance may need to be removed from the wall.
1. Appliance must be unplugged before removal of
appliance is possible. Unplug the appliance from its
power source.
2. Remove insert surround from appliance, to ease the
process of removal.
3. Remove the clip from the exhaust transition from the
exhaust outlet in the back of the appliance. This is
what connects the venting to the appliance. Removal
of the clips will allow you to remove the appliance from
the wall without damaging or adjusting the venting.
4. Slide appliance from the wall and rotate either direction
as needed.
K. Ignition Cycles
1. During each ignition cycle, it is normal to see some
smoke in the rebox. The smoke will stop once the
re starts.
2. The convection blower will automatically turn on after
your appliance has reached the set temperature. This
blower transfers heat from your appliance into the
room, and will continue to run after the thermostat
has stopped calling for heat until the appliance has
cooled down.
3. Occasionally the appliance may run out of fuel and
shut itself down. When this happens, the red call light
will be on (Figure 10.2 on page 10). To restart it, ll
the hopper and press the reset button (Figure 10.1
on page 10). When you press the reset button the red
call light will go out. Release the button and the light
will come back on. You should see a re shortly. If not,
follow Starting Your First Fire on page 10.
N. Clear Space
NOTICE: Clearances may only be reduced by means
approved by the regulatory authority having
jurisdiction.
Mantel:
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
M. Restarting the Appliance
Restart Process
1. When the unit has run out of fuel, add pellet fuel to
the hopper.
2. Dump the ashes and clinkers built up in the re pot by
pulling the ash dump removal handle out several times.
Make sure clinkers have dropped into the ash pan then
return the handle to fully closed position.
3. Press the reset button; the appliance will then being its
startup sequence.
Restarting After a Power Failure
1. For an electrical disruption the appliance will start on
its own without need for priming - providing the control
system is asking for heat.
2. The appliance will always go through a normal
shutdown sequence before restarting.
WARNING
Fire Risk
Do NOT operate appliance:
• With appliance door open.
• Fire pot oor open.
• Cleaning slide plates open.
Do NOT store fuel:
• Closer than required clearances to
combustibles to appliance
• Within space required for loading or
ash removal.
Fire Risk.
Do NOT place combustible objects in front of
the appliance. High temperatures may ignite
clothing, furniture or draperies. Maintain a
minimum clearance of 3 feet (914mm) in front
of appliance.
WARNING
Fire Risk.
Keep combustible materials, gasoline and
other ammable vapors and liquids clear of
appliance.
WARNING
• Do NOT store ammable materials in the appliance’s
vicinity.
• DO NOT USE GASOLINE, LANTERN FUEL,
KEROSENE, CHARCOAL LIGHTER FLUID OR
SIMILAR LIQUIDS TO START OR “FRESHEN UP”
A FIRE IN THIS Appliance.
• DO NOT BURN GARBAGE OR FLAMMABLE
FLUIDS SUCH AS GASOLINE, NAPHTHA OR
ENGINE OIL.
• DO NOT USE CHEMICALS OR FLUIDS TO START
THE FIRE.
• Keep all such liquids well away from the appliance
while it is in use.
• Combustible materials may ignite.
HOT WHILE IN OPERATION. KEEP CHILDREN,
CLOTHING AND FURNITURE AWAY. CONTACT MAY
CAUSE SKIN BURNS.
CAUTION

13 04/217019-802H
O. Thermostat Controls
TEMPERATURE (HEAT / OFF) SWITCH:
Set this switch to HEAT to control your appliance. The off
position will disable the appliance.
SET (MULTI- FUNCTION) SLIDE SWITCH:
This provides easy access to common settings, and should
always remain in RUN unless items are being adjusted.
Figure 13.1
NOTE: When thermostat is set to “Manual” non-
programmable mode, all positions of the SET
slide switch will act like RUN.
UP / DOWN BUTTONS:
The UP and DOWN buttons are used to control the set
temperature, or adjust any other on-screen items. An items
ashing, is the item currently being adjusted.
HOLD BUTTON:
This button activates and deactivates the manual
Temperature HOLD feature, which maintains a xed set
temperature indenitely without following a program routine.
COPY BUTTON:
This is used to COPY temperature program items from one
day to the next. Also used to access the menu setup.
NEXT BUTTON:
This is used when setting items such as software options,
and temperature programs when they are ashing on the
screen. Pressing the next button will cycle through which
item is ashing.
P. Thermostat Setup Options
Setup options for how the thermostat will function are
performed using a menu on the display screen.
TO ACCESS THE SETUP MENU:
Move the System Mode Switch into the OFF position,
and then hold down the COPY button for approximately 5
seconds until the screen changes. The menu will always
start with item #01, and is advanced to each following item
by a single press of the NEXT button. The options for each
item are changed using the UP or DOWN buttons.
ITEM #01 (CLK = CLOCK FORMAT):
• 12Hr, default: This displays the clock times using
standard AM and PM values.
• 24Hr: This displays the clock times using the military-
time format (example 22:00 hours, without using AM or
PM).
ITEM #02 (TMP = TEMPERATURE SCALE):
• F, default: Shows all temperature values in Fahrenheit.
• C: Shows all temperature values Celsius.
ITEM #03 (PROGRAMMING STYLE):
• 7 Day, default: This style uses a separate program
routine for each of the 7 days in the week.
• 5/2 Day: This style uses a weekday program routine for
Monday, Tuesday, Wednesday, Thursday, Friday, and
a separate weekend program routine for Saturday and
Sunday.
• Manual Non-Programmable: In this setting, there are
no program routines for the thermostat to follow and
the temperature control will be set only by the UP and
DOWN buttons on the front panel.
ITEM #04 (PERD = EVENT OR PERIOD QUANTITY):
• 4P, default: Thermostat uses four Events per day
(called MORN, DAY, EVE, and NITE).
• 2P: The thermostat uses two Events per day (called
DAY and NITE).
NOTE: Event or Period Quantity feature is not accessible
during Manual Non-Programmable mode.
ITEM #07 (DLAY = DELAY TIME):
• 5, default: Thermostat waits 5 minutes before turning
the system back on after it was last run. This internal
delay prevents the appliance from turning on too
quickly after shutting down. The 5 minute setting is ne
for most applications.
• 2: Same operation as above but reduced to 2 minutes
between state changes.
NOTE: This delay does not happen when the thermostat
is manually turned up and down.

14 04/217019-802H
Table 14.1
ITEM #08 (TEMPERATURE DIFFERENTIAL):
• The thermostat works by turning your heating system
on and off whenever the room temperature varies from
the desired set-point temperature.
• Use the UP/DOWN buttons to change the number
value between 1 and 9. Generally your system
should cycle on about 3 to 6 times per hour. A smaller
differential number makes the system cycle more
frequently, so the room temperature is more precise
and constant. A larger differential number will make the
system remain on for a longer duration each time and
decreases the number of cycles per hour.
• Default is set to 4.
Event Time Temperature
MORN 6:00 AM 70°F (21°C)
DAY 8:00 AM 62°F (17°C)
EVE 6:00 PM 70°F (21°C)
NITE 10:00 PM 62°F (17°C)
Q. Thermostat Operation Instructions
SET DAY AND TIME:
Place the SET switch into the DAY/TIME position. With
the day ashing press UP or DOWN to set the day or the
week. Press NEXT and the clock time will start ashing.
Use UP or DOWN to set the time; verify the AM/PM
indicator is correct. Return the SET switch to RUN position
when nished.
HEATING:
Basic operation of the thermostat can be obtained with
the SET switch in the RUN position. The temperature
can be adjusted using the UP and DOWN buttons.
When the thermostat is rst powered on, it will follow
a default temperature routine that is preset from the
factory (Table 14.1).
LCD DISPLAY BACK LIGHT:
The display screen is lighted to assist viewing at nighttime,
or in locations with low light levels. Press any button on
the front panel to activate the approximate 10 second back
light.
TEMPERATURE OVERRIDE:
While thermostat is in RUN mode, the set temperature
can be temporarily changed by pressing UP or DOWN.
The temporarily changed set temperature will return to the
programmed value stored in memory when start time of
the next upcoming scheduled event is reached (MORN,
DAY, EVE, OR NITE). While the temporary changed set
temperature is in effect, the word OVERRIDE will be shown
on the display screen. To cancel, move TEMPERATURE
switch to OFF and back to HEAT again.
TEMPERATURE HOLD:
Temperature hold is used for maintaining a xed set
temperature; once a HOLD is initiated, the thermostat will
maintain the set temperature indenitely. To enter a HOLD
state, press the HOLD button one time and the word HOLD
will appear on the display. To cancel, press the HOLD
button once again.
R. Thermostat Temperature Programs
The thermostat by default has 4 separate program events
they are: MORN, DAY, EVE, and NITE. Each event ends at
the start time of the following event.
NOTE: When the last event is nished for each day
or group of days, the thermostat will advance
forward into the next day or group of days.
6. Use steps 3 through 5 to set up the events for the rest
of the week or group of days.
7. Return the SET switch back to RUN.
NOTE: If the thermostat is set for 2 events a day instead
of 4, the thermostat will only use the DAY and
NITE events.
SET TEMPERATURE PROGRAMS:
1. Move TEMPERATURE switch to HEAT.
2. Move SET switch to TEMP PROG position.
3. Starting with Monday, use the UP or DOWN buttons to
adjust the start time and set temperature for the MORN
event, and then press NEXT button to advance.
4. Adjust the start time and set temperature of the DAY
event then press NEXT button.
5. Continue in this same manner to adjust the start time
and set temperatures for the EVE and NITE events for
Monday.
STATIC NOTICE
Thermostat is protected against normal static electric
discharges, however to minimize the risk of damaging
the thermostat in extremely dry weather, please touch a
grounded metal object before touching the thermostat.

15 04/217019-802H
S. Thermostat Other Features
TEMPERATURE CALIBRATION:
The internal temperature sensor in this thermostat is
accurately calibrated at the factory, and in most cases
alterations to this setting should not be needed. The
temperature calibration feature allows you to manually
offset the measured temperature by as much as plus
or minus 5°F (3°C) from its original value. If several
thermostats are used in the same house, this feature can
be used to synchronize this thermostat to the others.
Change the temperature calibration:
1. Move TEMPERATURE switch to OFF.
2. Move SET switch to RUN.
3. Press and hold both UP and DOWN buttons together
for at least 5 seconds; the words SET and CAL will
appear on the display along with a single ashing
temperature digit.
4. Use the UP or DOWN buttons to change the number of
degrees desired for adjustment; 0° is the default value
and also means no correction will be applied.
5. Press the NEXT button to accept the setting.
NOTE: All other features need to be completed in a
timely manner as the thermostat will time out
after 10 seconds.
COPY PROGRAM FEATURE:
Using similar instructions as SET TEMPERATURE
programs the COPY button will allow a whole day of set
program events to be copied to another day.
1. Move Temperature switch to HEAT as well as move
SET switch to TEMP PROG position.
2. Starting with Monday, use the UP or DOWN buttons
to adjust the start time and set temperature for the
MORN, DAY, EVE, and NITE events. Press the COPY
button and then press the NEXT button to advance
to Tuesday.
3. With Tuesday displayed press COPY button. As
all programs events from Monday will be copied to
Tuesday (this will advance automatically to the next
day; Wednesday, as the word COPY will appear on the
screen for one second).
4. Continue in this pressing COPY button to set desired
days with original setting.
NOTE: The word COPY will not appear on the display
for Monday, but will display each day afterwards
for approximately one second and the day of the
week will automatically advance forward to the
next day.
HW
RST
HARDWARE RESET:
The hardware reset button; labeled HW RST, is a small
round push button that is located in the middle of the circuit
board, just below the battery holder (Figure 15.1). Pressing
this button will:
• Cause the LCD display screen to become fully
populated
• Thermostat to perform an internal system check of its
components
If the thermostat appears to be acting in an erratic manner,
pressing the HW RST button may remedy this behavior.
The temperature programs are not erased when a
hardware reset is performed, however the clock will have to
be changed to match the current day and time.
Figure 15.1
KEYPAD LOCKOUT:
There is the option to lock the front panel buttons to prevent
unauthorized tampering of your thermostat settings.
To Lock the Keypad:
1. Move TEMPERATURE switch to HEAT.
2. Move SET switch to RUN.
3. Perform a single press of each button in the following
sequence:
- NEXT, NEXT, NEXT, HOLD
A padlock will appear on the display screen.
To Unlock the Keypad:
1. Move TEMPERATURE switch to HEAT.
2. Move SET switch to RUN.
3. Perform a single press of each button in the following
sequence:
- NEXT, NEXT, NEXT, HOLD
A padlock will no longer be present on the display screen.
SOFTWARE RESET:
Software reset is used to erase ALL temperature events,
and to return all user-adjustable software settings back to
their original factory default settings.
To Perform a Software Rest:
1. Verify the thermostat’s keypad is not locked.
2. Move TEMPERATURE switch to OFF.
3. Press and hold the UP, DOWN, and NEXT buttons all
at the same time for at least 5 seconds. When the LCD
display screen will become fully populated let go of all
buttons at that point the screen will return to normal.
The clock will have to be changed to match the current day
and time.

16 04/217019-802H
T. Thermostat Battery Replacement
This thermostat is powered by two “AA” Alkaline batteries.
The batteries should be replaced AT LEAST once per
year to ensure reliable operation or sooner if the LO BATT
appears on the display screen. The batteries are located
on the back of the thermostat’s circuit board. The front
portion of the thermostat can be removed from the back
half by using the tabs on the top edge of the thermostat
housing (Figure 16.1).
Figure 16.1
Figure 16.2 - Full battery icon
Figure 16.3 - Low battery icon
When installing new batteries, it is recommended using
only brand new “AA” size alkaline batteries. Please verify
the polarity markings shown in the battery compartment
before adding batteries to the compartment. When nished,
line up the front of the thermostat to the base, and rmly
press together to securely latch the front and back halves
together properly.
BATTERY GRAPHIC:
Anytime time the batteries are physically present in
the thermostat, there will be a visual indicator showing
the life of the battery. This will appear on the display
screen (Figures 16.2 and 16.3).
Figure 16.4
CONNECT THERMOSTAT WIRES TO APPLIANCE:
There is a 4 screw terminal block located on the back
lower left corner of the stove directly above the power
cord inlet. The center 2 screws are for the thermostat
wires (Figure 16.4).
LEFT SIDE
Junction Box, Front
Terminal block.
Center 2 screws for
thermostat wires
Shock hazard.
• Do NOT remove grounding prong
from plug.
• Plug directly into properly grounded 3
prong receptacle.
• Route cord away from appliance.
• Do NOT route cord under or in front
of appliance.
CAUTION

17 04/217019-802H
U. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airow through
the unit may be restricted. The most often cause is overdue maintenance and cleaning. See Maintaining and Servicing
on page 18 and/or make adjustments to the trim control.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue maintenance and cleaning. See Maintaining and Servicing
on page 18.
What should I do if I smell smoke or there is ash/soot coming from the appliance?
While there will always be some smoke smell from wood burning appliances (including pellet) you should investigate all
venting to make sure it is sealed properly. Follow venting manufacturers recommendations for sealing pipe joints.
In addition most homes are built very tight today and with exhaust systems can create negative pressure in the home. See
Negative Pressure on page 15 in the installation manual if you have checked the venting but still have smoke coming
from the appliance. For ash or soot check the above and the exhaust blower housing and seals.
Why would my appliance run ne last winter but not start this fall?
It is possible that the stove was not properly prepared for the Non-burn season; see Troubleshooting Guide on page 23
and page 24.
Is there a place to lubricate the blowers to quiet them down?
No. The most often cause of noisy blowers is from the impellers becoming dirty over time. See maintenance and service
section for maintaining and servicing.
What is the metal object with the bend in it that came inside the plastic bag?
It is a clean-out tool used to help clean the re pot and remove any jams in the rare event they occur in the feed tube.
Why is there a black residue building up on the outside of my home?
Wind can cause this to happen. If the appliance is operating correctly very little soot should ever exit the termination cap.
Check to be sure the venting is installed per the owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in some jurisdictions. Refer to Listing & Code Approvals on page 6,
Mobile Home Installation on page 23 of the installation manual and Appliance Set-up on page 20 of the installation
manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination cap) outside is this safe?
This is normal. As long as clearances to combustibles were followed this is safe.
I have no power to anything. Does this unit have a circuit breaker or fuse or a reset button?
This unit has one fuse on the control board and a resettable snap disc mounted to the feed tube. If the appliance
overheats then the snap disc can be reset; if the fuse is blown the control board must be replaced.
Where is the serial # located on my unit?
The serial number is located on chain behind right access panel and behind left access panel.
No pellets are dropping in my re pot.
See Troubleshooting Guide on page 23 and page 24.
Contact your dealer for additional information regarding operation and troubleshooting.
Visit www.quadrare.com to locate a dealer.

18 04/217019-802H
3 Maintenance and Service
B. Quick Reference Maintenance Chart
NOTICE: These are recommendations. Clean more frequently if you encounter heavy build-up of ash at the
recommended interval or you see soot coming from the vent. Not properly cleaning your appliance on a
regular basis will void your warranty.
Cleaning or Inspection Frequency Daily Weekly Every 2
Weeks Monthly Yearly
Ash Pan - Burning Wood Pellets Every 5 bags of fuel OR X
Ash Pan - Burning Alternate
Fuels Every 1 bag of fuel OR X
Ash Removal from Firebox
More frequently depending
on the fuel type or ash build-
up
OR X
Blower, Combustion (Exhaust) More frequently depending
on the fuel type OR X
Blower, Convection More frequently depending
on the operating environment OR X
Door Latch Inspection Prior to heating season OR X
Firebox - Prepare for Non-Burn
Season At end of heating season OR X
Fire pot - Burning Softwood
Pellets Every 5 bags OR X
Fire pot - Burning Hardwood
Pellets Every 3 bags OR X
Fire pot - Burning Alternate Fuels Every 1 bag OR X
Glass When clear view of re pot
becomes obscured OR X
Heat Exchanger & Drop Tube Every 1 ton of fuel OR X
Hopper Every 1 ton of fuel or when
changing fuel types OR X
Venting System More frequently depending
on the fuel type OR X
This pellet insert has a manufacturer-set minimum low
burn rate that must not be altered. It is against federal
regulations to alter this setting or otherwise operate this
pellet insert in a manner inconsistent with operating
instructions in this manual.
When properly maintained, your replace will give
you many years of trouble-free service. Contact your
dealer to answer question regarding proper operation,
troubleshooting and service for your appliance. Visit
www.quadrare.com/owner-resources to view basic
troubleshooting, FAQs, use & care videos. We recommend
annual service by a qualied service technician.
A. Proper Shutdown Procedure
Turn off the thermostat.
Follow the detailed instructions found in this section for each step listed in the chart below.
Shock and Smoke Hazard
• Turn down thermostat, let appliance
completely cool and exhaust blower must
be off. Now you can unplug appliance
before servicing.
• Smoke spillage into room can occur if
appliance is not cool before unplugging.
• Risk of shock if appliance not unplugged
before servicing appliance.
CAUTION
Table 18.1

19 04/217019-802H
3. Ash Removal from Firebox
• Frequency: Weekly or more frequently depending on
ash build-up
• By: Homeowner
a. There must not be any hot ashes in the rebox
during cleaning so allow the appliance to
completely cool. Frequent cleaning of the ash in
the rebox will help slow down the build-up of ash
in the exhaust blower and vent system.
b. Plug in your appliance, if unplugged, and turn the
thermostat on and immediately shut it off to start
the exhaust blower on its cycle time. It will pull y
ash out the exhaust instead of into the room.
c. Open door. There are 2 cleaning slide plates to
the left and right of the re pot with nger holes.
Pull both slide plates out and sweep the remaining
ash from the rebox into the 2 open holes. A paint
brush works well for this. Close slide plates.
d. This ash is deposited in the same ash drawer
as the re pot debris. The ash drawer should
be emptied every time you clean the rebox.
Remember to place the ash and debris into a metal
or non-combustible container.
e. The 2 cleaning slide plates must be fully closed
when cleaning is complete.
4. Cleaning Ash Drawer
• Frequency: Weekly or every 5 bags of fuel
• By: Homeowner
Locate the ash drawer underneath the re pot and slide
the ash drawer straight out. Empty into a non-combustible
container and re-install ash drawer (Disposal of Ashes on
page 20).
C. General Maintenance and Cleaning
1. Types of Fuel
Type of fuel you are burning will dictate how often you have
to clean your re pot.
If the fuel you are burning has a high dirt or ash content, it
may be necessary to clean the re pot more than once a
day.
Dirty fuel will cause clinkers to form in the re pot
(Figure 19.1). A clinker is formed when dirt, ash or a non-
burnable substance is heated to 2000°F (1093°C) and
becomes glass-like. See High Ash Content Maintenance
on page 22 in this section for more details on fuels with
high ash content.
NOTE: If you are just cleaning the re pot, there is no
need to unplug the insert.
2. Cleaning Fire pot with Cleaning Rod & Fire pot
Clean-Out Tool
• Frequency: Daily or more often as needed
• By: Homeowner
a. The appliance must be in complete shutdown and
cool and the exhaust blower off.
Back side of Firepot
Firepot floor left open
Figure 19.1
Figure 19.2
WARNING
Fire Risk.
The cleaning slide plates must be fully
CLOSED when appliance is operating. Hot
pellets may fall into ash pan and start a re.
WARNING
Fire Risk.
NEVER pull re pot cleaning rods or cleaning
slide plates when appliance is operating. Hot
pellets may fall into ash pan and may start a
re or have mis-starts due to lack of vacuum.
b. Pull re pot cleaning rod OUT and IN a couple of
times to help shake debris loose (See page 10).
— If rod is hard to pull, it may be necessary to
use your re pot clean-out tool to chip away
material that has built up on the bottom plate
of the re pot and to push out any clinkers.
Larger clinkers may have to be removed from
the top of the re pot.
c. The re pot oor plate must be fully closed when
nished (Figure 19.2).
Clinker

20 04/217019-802H
Figure 20.1
Cleaning
Rods
10 Heat Exchanger Tubes
6. Cleaning Heat Exchanger Chambers
• Frequency: Weekly or every 1 ton of fuel
• By: Homeowner
T he amount of ash buildup in the rebox will be a good
guide to determine how often you should clean the heat
exchangers.
a. Allow the appliance to completely cool down before
pulling the cleaning rods. Turn the thermostat
on and then immediately off to start the exhaust
blower on its cycle time. It will pull y ash out the
exhaust instead of into the room.
b. Locate the 2 exposed rods directly underneath the
heat exchanger tubes (Figure 20.1).
c. To clean, pull the rods straight out until it stops,
approximately 8 inches (203mm). Slide the rods
OUT and IN a couple of times.
7. Cleaning Beneath Heat Exchanger
• Frequency: Monthly or every 1 ton of fuel
• By: Homeowner
a. Be sure the appliance is allowed to cool, has been
unplugged and the exhaust blower is off.
b. A more thorough cleaning is needed to remove the
excess ash that is left behind from the use of the
cleaning rods for the heat exchanger tubes.
c. The ash will be resting on the back of the bafe.
This will require removing the cast bafe. Please
refer to page 35 for a detailed explanation of
removing the bafe.
8. Cleaning the Exhaust Path
• Frequency: Every 25 bags or monthly or more
frequently depending on ash build-up.
• By: Homeowner
a. Appliance must be completely cool.
b. Open cast hinge face. Remove bafe and right
brick and thoroughly vacuum the area and continue
throughout the rest of the rebox.
c. Replace right brick and bafe and close cast
hinge face.
9. Cleaning the Hopper
• Frequency: Monthly or every 1 ton of fuel
• By: Homeowner
After burning approximately 1 ton of fuel you will need
to clean the hopper to prevent sawdust build-up. A
combination of sawdust and pellets on the auger reduces
the amount of fuel supply to the re pot. This can result in
nuisance shutdowns and mis-starts.
a. The appliance must be in complete shutdown.
Allow the appliance to completely cool down.
b. Empty the hopper of any remaining pellets.
c. Vacuum the hopper and feed tube.
NOTE:
Hearth & Home Technologies recommends to
use a heavy duty vacuum cleaners specically
designed for solid fuel appliance cleaning.
Vacuum
Exhaust Area
Right Brick
Removed
Figure 20.2
WARNING
Heat exchanger cleaning rods may be
warm to the touch. For safety purposes
wear gloves.
Do not pull heat exchanger cleaning rods
while appliance is operating.
Push cleaning rods IN when done, DO
NOT leave cleaning rods OUT. Injury
can occur.
5. Disposal of Ashes
• Frequency: As needed
• By: Homeowner
Ashes should be placed in a metal container with a tight-
tting lid. The closed container of ashes should be placed
on a non-combustible oor or on the ground, well away
from all combustible materials, pending nal disposal.
If the ashes are disposed of by burial in soil or otherwise
locally dispersed, they should be retained in the closed
container until all cinders have been thoroughly cooled.
Disposal of Ashes.
• Ashes should be placed in metal
container with tight tting lid.
• Ashes should be retained in closed
container until all cinders have
thoroughly cooled.
WARNING