Hercules Rob Family F360 Quick guide

TRANSLATION OF THE ORIGINAL
OPERATING INSTRUCTIONS
IMPORTANT
READ CAREFULLY BEFORE USE
KEEP SAFE TO CONSULT AT A LATER DATE
Pedelecs with Intuvia display
Rob Family F360
21-P-0001 - 21-P-0014 | 21-Q-0001 - 21-Q-0015 | 21-Q-0034 - 21-Q-0042 | 21-Q-0048, 21-Q-0049 | 21-Q-0066 - 21-Q-0069
21-Q-0081, 21-Q-0082 | 21-X-0001, 21-X-0002 | 21-Y-0002 - 21-Y-0011
MY21H01 - 32• 1.0 • 30. July 2020
TURBO
SPORT
TOUR
ECO
OFF
MPH
KM/H
Reichweite
AMM
PMWH
MIN
MPH
KM /H
RESET
TURBO
SPOR T
S
TOUR
ECO
OFF
MPH
KM/H
Reichweite
AMM
P MWH
MIN
MPH
KM
/H

MY21H01 - 32_1.0_30.07.2020 2
Contents
Contents
1 About these operating instructions 6
1.1 Manufacturer 6
1.2 Language 6
1.3 Laws, standards and directives 6
1.4 For your information 6
1.4.1 Warnings 6
1.4.2 Markups 7
1.5 Nameplate 8
1.6 Type number and model 9
1.7 Identifying the operating instructions 9
2 Safety 10
2.1 Residual risks 10
2.1.1 Risk of battery fire and explosion 10
2.1.2 Risk of fire and explosion due to short
circuit in the battery 10
2.1.3 Fire hazard caused by overheated
charger 10
2.1.4 Electric shock caused by electric drive
system 10
2.1.5 Risk of a fall due to incorrectly set quick
releases 11
2.1.6 Risk of fire and burns due to hot motor 11
2.1.7 Key breaking off 11
2.2 Toxic substances 11
2.2.1 Brake fluid 11
2.2.2 Suspension oil 11
2.2.3 Defective battery 11
2.3 Requirements for the rider 11
2.4 Vulnerable groups 11
2.5 Personal protective equipment 11
2.6 Safety markings and safety instructions 12
2.7 What to do in an emergency 12
2.7.1 Dangerous situation in road traffic 12
2.7.2 Leaked brake fluid 12
2.7.3 Battery vapours emitted 13
2.7.4 Battery fire 13
2.7.5 Leaked brake fluid 13
2.7.6 Oil and lubricant leaks from the fork 13
2.7.7 Oil and lubricant leaks from the rear
frame damper 13
3Overview 14
3.1 Description 15
3.1.1 RANGE 15
3.1.1.1 Valve 15
3.1.2 Rigid fork 15
3.1.3 Brake system 15
3.1.3.1 Disc brake 15
3.1.4 Drive system 16
3.1.5 Rechargeable battery 16
3.1.5.1 Frame battery 17
3.1.5.2 Pannier rack battery 18
3.1.5.3 Integrated battery 18
3.1.6 Display 19
3.1.7 Control panel 19
3.1.7.1 USB port 19
3.1.8 Riding light 19
3.1.9 Charger 19
3.2 Proper use 20
3.3 Improper use 21
3.4 Data privacy information 21
3.4.1 Maximum permitted total weight 21
3.5 Environmental requirements 22
3.6 Technical data 24
3.6.1 Pedelec 24
3.6.2 Emissions 24
3.6.3 Tightening torque 24
3.6.4 Bicycle lighting 24
3.6.5 Intuvia display 24
3.6.6 USB port 24
3.6.7 Performance Line motor 24
3.6.8 PowerPack 500 battery 24
3.7 Description of controls and screens 25
3.7.1 Handlebars 25
3.7.2 Rechargeable battery 25
3.7.3 Display 25
3.7.4 Control panel 25
3.7.5 On-screen indicators 26
3.7.5.1 Riding light indicator 26
3.7.5.2 Level of assistance indicator 26
3.7.5.3 Battery level indicator (display screen) 26
3.7.5.4 Indicator for motor power used 27
3.7.5.5 Gear recommendation indicator 27
3.7.5.6 Tachometer indicator 27
3.7.5.7 Function display 27
3.7.5.8 Journey information 27
3.7.5.9 Additional journey information 27
3.7.5.10 System settings and data 28
3.7.5.11 Additional system settings 28
3.7.6 System message 29
3.7.7 ABS indicator lamp 29
4 Transporting and storing 30
4.1 Physical transport characteristics 30
4.1.1 Designated handles/lifting points 30
4.2 Transporting 30
4.3 Storing 30
4.3.1 Break in operation 30
4.3.1.1 Preparing a break in operation 30
4.3.1.2 Taking out of operation 31
5 Assembly 32
5.1 Required tools 32

MY21H01 - 32_1.0_30.07.2020 3
Contents
5.2 Unpacking 32
5.2.1 Scope of delivery 32
5.3 Preparing the battery 32
5.3.1 Checking the battery 32
5.4 Commissioning 33
5.4.1 Checking the stem and handlebars 33
5.4.1.1 Checking the connections 33
5.4.1.2 Firm hold 33
5.4.1.3 Checking the headset backlash 33
5.5 Pedelec sale 33
6 Operation 34
6.1 Risks and hazards 34
6.1.1 Personal protective equipment 35
6.2 Tips for a greater range 35
6.3 Error message 36
6.3.1 Display 36
6.3.2 Rechargeable battery 38
6.4 Instruction and customer service 39
6.5 Adjusting the pedelec 39
6.5.1 Adjusting the saddle 39
6.5.1.1 Adjusting the saddle tilt 39
6.5.1.2 Determining the seat height 39
6.5.1.3 Adjusting the seat height with
quick release 40
6.5.1.4 Height-adjustable seat post 40
6.5.1.5 Adjusting the seat position 41
6.5.2 Adjusting the handlebars 41
6.5.3 Adjusting the stem 41
6.5.3.1 Adjusting the height of the handlebars 41
6.5.3.2 Adjusting the quick release
clamping force 42
6.5.4 Retracting the brake linings 42
6.6 Accessories 43
6.6.1 Child seat 43
6.6.2 Trailer 44
6.6.3 Pannier rack 44
6.7 Check list before each ride 45
6.8 Using the kickstand 46
6.8.1 Raising the kickstand 46
6.9 Using the pannier rack 46
6.10 Using the saddle 46
6.11 Rechargeable battery 47
6.11.1 Frame battery 47
6.11.1.1 Removing the frame battery 47
6.11.1.2 Inserting the frame battery 47
6.11.2 Pannier rack battery 47
6.11.2.1 Removing the pannier rack battery 47
6.11.2.2 Inserting the pannier rack battery 47
6.11.3 Integrated battery 48
6.11.3.1 Removing the integrated battery 48
6.11.3.2 Inserting the integrated battery 48
6.11.4 Charging the battery 49
6.11.5 Charging the dual battery 49
6.11.5.1 Charging process when two batteries
are used 49
6.11.5.2 Charging process when one battery
is used 50
6.11.6 Using double battery model with a
single battery only 50
6.11.7 Waking the battery 50
6.12 Electric drive system 51
6.12.1 Switching on the electric drive system 51
6.12.2 Switching off the drive system 51
6.13 Control panel with display 52
6.13.1 Removing and attaching the display 52
6.13.1.1 Removing the display 52
6.13.1.2 Attaching the display 52
6.13.2 Securing the display against removal 52
6.13.3 Charging the display battery 52
6.13.3.1 Charging on the pedelec 53
6.13.3.2 Charging using the USB port 53
6.13.4 Using the USB port 53
6.13.5 Switching on the display 53
6.13.6 Switching off the display 53
6.13.7 Using the push assist system 53
6.13.8 Using the riding light 53
6.13.9 Selecting the level of assistance 54
6.13.10 Journey information 54
6.13.10.1Switching the displayed journey
information 54
6.13.10.2Resetting the journey information 54
6.13.11 Changing the system settings 54
6.14 Brake 55
6.14.1 Using the brake lever 56
6.15 Gear shift 57
6.15.1 Using the derailleur gears 57
6.16 Parking the pedelec 58
7 Cleaning and servicing 59
7.1 Cleaning after each ride 59
7.1.1 Cleaning the suspension fork 59
7.1.2 Cleaning the pedals 59
7.2 Basic cleaning 60
7.2.1 Cleaning the frame 60
7.2.2 Cleaning the stem 60
7.2.3 Cleaning the wheel 60
7.2.4 Cleaning the drive elements 60
7.2.5 Cleaning the chain 61
7.2.6 Cleaning the battery 61
7.2.7 Cleaning the display 61
7.2.8 Cleaning the motor 61
7.2.9 Cleaning the brake 62
7.2.10 Cleaning the saddle 62
7.3 Servicing 62
7.3.1 Servicing the frame 62
7.3.2 Servicing the stem 62

MY21H01 - 32_1.0_30.07.2020 4
Contents
7.3.3 Servicing the fork 62
7.3.4 Servicing the drive elements 62
7.3.5 Servicing the pedals 62
7.3.6 Servicing the chain 62
7.4 Maintenance 63
7.4.1 Wheel 63
7.4.1.1 Checking the tyres 63
7.4.1.2 Checking the rims 63
7.4.1.3 Checking and adjusting the tyre
pressure – Dunlop valve 63
7.4.1.4 Checking and adjusting the tyre
pressure – Presta valve 64
7.4.1.5 Checking and adjusting the tyre
pressure – Schrader valve 64
7.4.2 Brake system 64
7.4.3 Checking the brake linings for wear 64
7.4.4 Checking the pressure point 65
7.4.5 Checking the brake discs for wear 65
7.4.6 Checking the electrical cables and
brake cables 65
7.4.7 Checking the gear shift 65
7.4.8 Checking the stem 65
7.4.9 Checking the USB port 65
7.4.10 Checking the chain tension 65
8 Maintenance 66
8.1 Suspension system 67
8.1.1 Rear frame damper 67
8.1.2 Suspension fork 68
8.1.3 Suspension seat post 69
8.2 Axle with quick release 69
8.2.1 Checking the quick release 70
8.3 Maintaining the stem 70
8.4 Adjusting the gear shift 70
8.4.1 Cable-operated gear shift,
single-cable 71
8.4.2 Cable-operated gear shift,
dual-cable 71
8.4.3 Cable-operated twist grip,
dual-cable 71
9 Troubleshooting, fault clearance
and repair 72
9.1 Troubleshooting and fault clearance 72
9.1.1 The drive system or display do not
start up 72
9.1.2 Error message 72
9.1.3 Assistance function errors 73
9.1.4 Battery error 74
9.1.5 Display errors 75
9.1.6 Lighting does not work 75
9.1.7 Other errors 76
9.2 Repair 76
9.2.1 Original parts and lubricants 76
9.2.2 Replacing the lighting 76
9.2.3 Adjusting the headlight 76
9.2.4 Tyre clearance check 76
10 Recycling and disposal 77
11 Documents 78
11.1 Parts list 78
11.1.1 Rob Family F360 78
11.2 Assembly report 79
11.3 Maintenance instructions 81
11.4 Charger operating instructions 85
12 Glossary 93
12.1 Abbreviations 95
12.2 Simplified terms 95
13 Appendix 96
I. Translation of the original EC/EU
Declaration of Conformity 96
II Declaration of conformity for
incomplete machine 97
14 Keyword index 100

MY21H01 - 32_1.0_30.07.2020 5
About these operating instructions
Thank you for your trust!
HERCULES pedelecs are premium quality
bicycles. You have made an excellent choice.
Your specialist dealer will provide you with
guidance and instruction and assemble your
product. Your specialist dealer will also be happy
to assist you in the future whether you require
maintenance, conversion or repair.
You are receiving these operating instructions
with your new pedelec. Please take time to
become familiar with your new pedelec and follow
the tips and suggestions in the operating
instructions. They will help you to enjoy your
pedelec for a long time to come. We hope you
have fun and wish you well on all of your rides!
These operating instructions are mainly designed
for the rider or the operator. They aim to ensure
that non-professionals can use the pedelec safely.
Download the operating
instructions onto your
phone at the following link,
so that you can use them
when you are out riding:
https://www.hercules-bikes.de/de/de/index/
downloads.html.
Copyright
© HERCULES GmbH
Distribution or reproduction of these operating
instructions and utilisation or communication of
their content is prohibited unless expressly
approved. Any infringement will render the
offender liable for compensation. All rights
reserved in the event that a patent, utility model or
industrial design is registered.
Editing
Text and images:
HERCULES GmbH
Longericher Strasse 2
50739 Köln, Germany
Translation:
RKT Übersetzungs- und Dokumentations-GmbH
Markenstrasse 7
40227 Düsseldorf, Germany
Notice
These operating instructions are not a substitute
for personal instruction by the supplying specialist
dealer.
These operating instructions are an integral part
of the pedelec. Therefore, if it is re-sold at a later
time, they must be handed over to the subsequent
owner.
Sections are also designed especially for the
specialist dealer. These sections aim to ensure
that specialist dealers complete initial assembly
and maintenance safely and reliably. The
sections for specialist dealers are highlighted in
grey and marked with a spanner symbol.

MY21H01 - 32_1.0_30.07.2020 6
About these operating instructions
1 About these operating
instructions
1.1 Manufacturer
The pedelec manufacturer is:
HERCULES GmbH
Longericher Strasse 2
50739 Köln, Germany
Tel.: [phone]
Fax: [phone]
E-mail: [email protected]
Internet: www.hercules-bikes.de
Subject to internal changes
The information contained in these operating
instructions are the approved technical
specifications at the time of printing. Any
significant changes are included in a new
published version of the operating instructions.
You will find any modifications to these operating
instructions at:
https://www.hercules-bikes.de/de/de/index/
downloads.htm
1.2 Language
The original operating instructions are written in
German. A translation is invalid without the
original operating instructions.
1.3 Laws, standards and directives
The operating instructions comply with the
essential requirements specified in:
• Machinery Directive 2006/42/EC
• Electromagnetic Compatibility Directive
2014/30/EU
• ISO 20607:2018 Safety of machinery –
Instruction handbook – General drafting
principles
• EN 15194:2018 Cycles – Electrically power
assisted cycles – pedelec bicycles
• EN 11243:2016, Cycles – Luggage carriers for
bicycles – Requirements and test methods
• ISO 17100:2016-05 Translation Services –
Requirements for translation services.
1.4 For your information
Different markings are used in the operating
instructions to make them easier to read.
1.4.1 Warnings
Warnings indicate hazardous situations and
actions. You will find warnings in the operating
instructions:
Will lead to serious or even fatal injuries if
ignored. High-risk hazard.
May lead to serious or even fatal injuries if
ignored. Medium-risk hazard.
May lead to minor or moderate injuries if ignored.
Low-risk hazard.
Notice
May lead to material damage if ignored.
DANGER
!
WARNING
!
CAUTION
!

MY21H01 - 32_1.0_30.07.2020 7
About these operating instructions
1.4.2 Markups
You will find stylised forms of typeface in the
operating instructions:
Instructions for specialist dealers are highlighted
in grey. They are indicated by a screwdriver
symbol. Information for specialist dealers does
not require non-professionals to take any action.
Stylised form Use
Italics Glossary term
Underlined in blue Link
Underlined in grey Cross references
Check marks Requirements
Triangle Instruction for action
1Instruction for
action
Several instructions for
action in specified order
Result of the action
SPACED Indicators on the display
screen
• Bulleted lists
Only applies to
pedelecs with this
equipment
Each type has a different
kind of equipment. A
note beneath the
heading indicates
components which can
be used as an
alternative.
Table 1: Markups

MY21H01 - 32_1.0_30.07.2020 8
About these operating instructions
1.5 Nameplate
The nameplate is situated on the frame. You can
see the exact position of the nameplate in Figure 2.
You will find thirteen pieces of information on the
nameplate.
Figure 1: Example Nameplate
No. Designation Description
1CEmarking The manufacturer uses the CE marking to declare that the pedelec complies with
applicable requirements.
2 Manufacturer's contact details You can contact the manufacturer at the address. You can find more information in
Section 1.
3 Type number All pedelec models have an eight-digit type number, which is used to specify the design model year, the type of pedelec and the version. You can find more information in
Section 1.
4 Maximum continuous power The maximum continuous power is the greatest possible power for the electric motor
output shaft over 30 minutes.
5 Maximum permitted total weight The maximum permitted total weight is the weight of the fully assembled pedelec with the
rider and baggage.
6 Year of manufacture The year of manufacture is the year in which the pedelec was manufactured. The
production period is from August 2019 to July 2020.
7 Pedelec type You can find more information in Section 3.2.
8 Safety markings You can find more information in Section 1.4.
9 Disposal instructions You can find more information in Section 10.
10 Area of use You can find more information in Section 3.5.
11 Model year The model year refers to the first production year that the series-manufactured pedelec was produced in the version concerned. The year of manufacture is different to the model
year in some cases.
12 Weight of the ready-to-ride pedelec The weight of the ready-to-ride pedelec is specified as a weight of 25 kg or above and refers to its weight at the time of purchase. You must add each additional accessory to
the weight.
13 Shut-off speed The speed that the pedelec reaches at the moment when the current has dropped to zero
or to the no-load current value.
Table 2: Nameplate details
Typ:
21-17-1017
0,25 kW / 25 km/h
zGG 150 kg
EPAC 25 kg
BJ 2020 / MJ 2021
EN 15194
nach
EPAC
2
3
1
4
5
6
7
89
12
13
10
11
Hercules GmbH
Longericher Str. 2
50739 Köln, Germany

MY21H01 - 32_1.0_30.07.2020 9
About these operating instructions
1.6 Type number and model
These operating instructions are an integral part
of pedelecs with the type numbers:
1.7 Identifying the operating
instructions
The Identification number position is located on
bottom left-hand side on each page. The
identification number is composed of the
document number, the version number and the
release date.
Type no. Model Pedelec type
21-X-0002 Rob Family F360 City and trekking
bicycle
Table 3: Type number, model and pedelec type
Identification number MY21H01 - 32_1.0_30.07.2020

MY21H01 - 32_1.0_30.07.2020 10
Safety
2 Safety
2.1 Residual risks
2.1.1 Risk of battery fire and explosion
The safety electronics may fail if the batteries are
damaged or faulty. The residual voltage can
cause a short circuit. The battery may self-ignite
and explode.
Only use and charge the battery and
accessories if they are in perfect condition.
Never open or repair the battery.
Batteries with external damage must be
removed from service immediately.
If a battery is dropped or struck, remove it from
service and observe it for at least 24 hours.
Faulty batteries are hazardous goods. Dispose
of faulty batteries in the correct manner. Store
battery in a dry place until disposal. Never
store in the vicinity of flammable substances.
The battery is only protected from spray water.
Penetration by water can cause a short circuit.
The battery may self-ignite and explode.
Never immerse the battery in water.
Put battery out of service if you suspect water
has penetrated it.
Temperatures over 60 °C can also cause liquid to
leak from the battery and the battery will become
damaged. The battery may self-ignite and
explode.
Protect the battery against heat.
Never store next to hot objects.
Never expose the battery to sustained direct
sunlight.
Avoid wide temperature fluctuations.
2.1.2 Risk of fire and explosion due to
short circuit in the battery
Metal objects may connect the battery's electrical
terminals. The battery may self-ignite and
explode.
Never insert paper clips, screws, coins, keys
and other small parts into the battery.
Chargers with excessive voltage damage
batteries. This may result in fire or an explosion.
Only use batteries approved for the pedelec.
Clearly label the supplied charger.
2.1.3 Fire hazard caused by overheated
charger
The charger heats up when charging the battery.
In case of insufficient cooling, this can result in fire
or burns to the hands.
Never use charger on a highly flammable
surface.
Never cover the charger during charging.
Never leave the battery unattended during
charging.
2.1.4 Electric shock caused by electric
drive system
Damaged chargers, cables and plug connectors
increase the risk of electric shock.
Check the charger, cable and plug connector
before each use. Never use a damaged
charger.
If water penetrates into the charger, there is a risk
of electric shock.
Never charge the battery outdoors.