HIK VISION DS-K5032-D User manual

DS-K5032 Series Visitor Terminal
User Manual

Legal Informaon
©2020 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instrucons for using and managing the Product. Pictures, charts, images and
all other informaon hereinaer are for descripon and explanaon only. The informaon
contained in the Manual is subject to change, without noce, due to rmware updates or other
reasons. Please nd the latest version of this Manual at the Hikvision website ( hps://
www.hikvision.com/ ).
Please use this Manual with the guidance and assistance of professionals trained in supporng the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properes of
Hikvision in various jurisdicons.
Other trademarks and logos menoned are the properes of their respecve owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND “WITH
ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION
BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY,
OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
DS-K5032 Series Visitor Terminal User Manual
i

PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
Data Protecon
During the use of device, personal data will be collected, stored and processed. To protect data,
the development of Hikvision devices incorporates privacy by design principles. For example, for
device with facial recognion features, biometrics data is stored in your device with encrypon
method; for ngerprint device, only ngerprint template will be saved, which is impossible to
reconstruct a ngerprint image.
As data controller, you are advised to collect, store, process and transfer data in accordance with
the applicable data protecon laws and regulaons, including without limitaon, conducng
security controls to safeguard personal data, such as, implemenng reasonable administrave and
physical security controls, conduct periodic reviews and assessments of the eecveness of your
security controls.
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ii

Regulatory Informaon
FCC Informaon
Please take aenon that changes or modicaon not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal installaon. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instrucons, may cause harmful interference to radio communicaons. However, there is
no guarantee that interference will not occur in a parcular installaon. If this equipment does
cause harmful interference to radio or television recepon, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separaon between the equipment and receiver.
—Connect the equipment into an outlet on a circuit dierent from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help
This equipment should be installed and operated with a minimum distance 20cm between the
radiator and your body.
FCC Condions
This device complies with part 15 of the FCC Rules. Operaon is subject to the following two
condions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operaon.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked with "CE"
and comply therefore with the applicable harmonized European standards listed
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iii

under the EMC Direcve 2014/30/EU, RE Direcve 2014/53/EU,the RoHS Direcve
2011/65/EU
2012/19/EU (WEEE direcve): Products marked with this symbol cannot be disposed
of as unsorted municipal waste in the European Union. For proper recycling, return
this product to your local supplier upon the purchase of equivalent new equipment,
or dispose of it at designated collecon points. For more informaon see:
www.recyclethis.info
2006/66/EC (baery direcve): This product contains a baery that cannot be
disposed of as unsorted municipal waste in the European Union. See the product
documentaon for specic baery informaon. The baery is marked with this
symbol, which may include leering to indicate cadmium (Cd), lead (Pb), or mercury
(Hg). For proper recycling, return the baery to your supplier or to a designated
collecon point. For more informaon see:www.recyclethis.info
This device complies with Industry Canada licence-exempt RSS standard(s). Operaon is subject to
the following two condions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operaon of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radioexempts de licence. L'exploitaon est autorisée aux deux condions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'ulisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est suscepble d'en compromere le fonconnement.
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Safety Instrucon
These instrucons are intended to ensure that user can use the product correctly to avoid danger
or property loss.
The precauon measure is divided into Dangers and Cauons:
Dangers: Neglecng any of the warnings may cause serious injury or death.
Cauons: Neglecng any of the cauons may cause injury or equipment damage.
Dangers: Follow these safeguards to prevent
serious injury or death.
Cauons: Follow these precauons to prevent
potenal injury or material damage.
Danger:
• In the use of the product, you must be in strict compliance with the electrical safety regulaons
of the naon and region.
• This equipment is not suitable for use in locaons where children are likely to be present.
• To prevent possible hearing damage, do not listen at high volume levels for long periods.
•1. Do not ingest baery. Chemical burn hazard!
2. This product contains a coin/buon cell baery. If the coin/buon cell baery is swallowed, it
can cause severe internal burns in just 2 hours and can lead to death.
3. Keep new and used baeries away from children.
4. If the baery compartment does not close securely, stop using the product and keep it away
from children.
5. If you think baeries might have been swallowed or placed inside any part of the body, seek
immediate medical aenon.
6. Risk of explosion if the baery is replaced by an incorrect type.
7. Improper replacement of the baery with an incorrect type may defeat a safeguard (for
example, in the case of some lithium baery types).
8. Do not dispose of the baery into re or a hot oven, or mechanically crush or cut the baery,
which may result in an explosion.
9. Do not leave the baery in an extremely high temperature surrounding environment, which
may result in an explosion or the leakage of ammable liquid or gas.
10. Do not subject the baery to extremely low air pressure, which may result in an explosion or
the leakage of ammable liquid or gas.
11. Dispose of used baeries according to the instrucons.
• All the electronic operaon should be strictly compliance with the electrical safety regulaons,
re prevenon regulaons and other related regulaons in your local region.
• Please use the power adapter, which is provided by normal company. The power consumpon
cannot be less than the required value.
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• Do not connect several devices to one power adapter as adapter overload may cause over-heat
or re hazard.
• Please make sure that the power has been disconnected before you wire, install or dismantle the
device.
• If smoke, odors or noise rise from the device, turn o the power at once and unplug the power
cable, and then please contact the service center.
• If the product does not work properly, please contact your dealer or the nearest service center.
Never aempt to disassemble the device yourself. (We shall not assume any responsibility for
problems caused by unauthorized repair or maintenance.)
Cauons:
• No naked ame sources, such as lighted candles, should be placed on the equipment.
• The venlaon should not be impeded by covering the venlaon openings with items, such as
newspapers, table-cloths, curtains, etc. The openings shall never be blocked by placing the
equipment on a bed, sofa, rug or other similar surface.
• The serial port of the equipment is used for debugging only.
• Do not drop the device or subject it to physical shock, and do not expose it to high
electromagnesm radiaon. Avoid the equipment installaon on vibraons surface or places
subject to shock (ignorance can cause equipment damage).
• Do not place the device in extremely hot (refer to the specicaon of the device for the detailed
operang temperature), cold, dusty or damp locaons, and do not expose it to high
electromagnec radiaon.
• The device cover for indoor use shall be kept from rain and moisture.
• Exposing the equipment to direct sun light, low venlaon or heat source such as heater or
radiator is forbidden (ignorance can cause re danger).
• Do not aim the device at the sun or extra bright places. A blooming or smear may occur
otherwise (which is not a malfuncon however), and aecng the endurance of sensor at the
same me.
• Please use the provided glove when open up the device cover, avoid direct contact with the
device cover, because the acidic sweat of the ngers may erode the surface coang of the device
cover.
• Please use a so and dry cloth when clean inside and outside surfaces of the device cover, do
not use alkaline detergents.
• Please keep all wrappers aer unpack them for future use. In case of any failure occurred, you
need to return the device to the factory with the original wrapper. Transportaon without the
original wrapper may result in damage on the device and lead to addional costs.
• Improper use or replacement of the baery may result in hazard of explosion. Replace with the
same or equivalent type only. Dispose of used baeries according to the instrucons provided by
the baery manufacturer.
• Biometric recognion products are not 100% applicable to an-spoong environments. If you
require a higher security level, use mulple authencaon modes.
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Available Model
Product Name Model
Visitor Terminal DS-K5032
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Contents
Chapter 1 Overview .................................................................................................................... 1
1.1 Overview ................................................................................................................................ 1
1.2 Main Features ........................................................................................................................ 1
Chapter 2 Appearance ................................................................................................................ 2
Chapter 3 Installaon ................................................................................................................. 4
3.1 Installaon Environment ........................................................................................................ 4
3.2 Installaon ............................................................................................................................. 4
Chapter 4 Wiring ........................................................................................................................ 5
Chapter 5 Basic Operaon .......................................................................................................... 6
5.1 First Time Use ........................................................................................................................ 6
5.1.1 Create Administrator Account ...................................................................................... 6
5.1.2 Connect to HikCentral Professional (Oponal) ............................................................. 7
5.2 Login ...................................................................................................................................... 9
5.3 Self-Service Visitor Terminal VS Sta-Service Visitor Terminal ............................................. 10
5.3.1 Sta-Service Visitor Terminal ...................................................................................... 11
5.3.2 Self-Service Visitor Terminal ........................................................................................ 15
5.4 System Sengs .................................................................................................................... 16
Appendix A. Tips When Collecng/Comparing Face Picture ...................................................... 21
Appendix B. Tips for Installaon Environment .......................................................................... 23
Appendix C. Dimension ............................................................................................................ 24
Appendix D. Communicaon Matrix and Device Command ...................................................... 25
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viii

Chapter 1 Overview
1.1 Overview
The visitor terminal is a kind of access control device for face recognion and visitor management,
which is mainly applied in security access control systems, such as enterprises, staons, university
campuses, factories, etc.
1.2 Main Features
• Android operaon system with single or dual screen design.
• Supports sta-sevice and self-service mode.
• Paperless visitor enrollment.
• Supports both stand-alone and networking applicaon. TCP/IP and Wi-Fi are available for
networking applicaon.
•Real-me visitors counng for the current day.
• Up to 130,000 visitor records can be stored on the device.
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Chapter 2 Appearance
Refer to the following contents for detailed informaon of the visitor terminal:
Figure 2-1 Visitor Terminal Diagram
Table 2-1 Descripon of Face Recognion Terminal
No. Descripon
1 Power Switch
Hold: Power On/Power O/Reboot
Press: Sleep/Wake Up
2 Visitor Screen
Note
The models, which contains only one screen, do not support the
visitor screen.
3 Supplement Light
Note
Both white light and IR light are supported.
4 Camera
5 Camera
6 Supplement Light
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No. Descripon
Note
Both white light and IR light are supported.
7 Operator Screen
8Boom Camera
9 Card Presenng Area
10 Indicator for Card Presenng
11 USB 2.0 (Sub Interface)
Note
Supports the USB import funcon. You can use the interface to
upload the event to the client soware, etc.
12 Reserved
13 Reserved
14 Power Interface
15 Network Interface
16 Reserved
17 USB 2.0
Note
The interface can connect with an USB ash drive. You can
import the allowlist to the device or export the events to the
USB ash drive.
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Chapter 3 Installaon
3.1 Installaon Environment
• Avoid backlight, direct sunlight, and indirect sunlight.
• For beer recognion, there should be light source in or near the installaon environment.
Note
For details about installaon environment, see Tips for Installaon Environment.
3.2 Installaon
Steps
1. Put the device on the surface.
Note
This equipment is suitable for mounng on concrete or other non-combusble surface only.
2. Plug the power supply in the power interface.
3. Press the power switch to power on the device.
The device will enter the main page aer powering on.
4. Oponal: Connect th device with the network.
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Chapter 4 Wiring
The suggested wiring diagram is as follows:
Figure 4-1 Wiring Diagram
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Chapter 5 Basic Operaon
5.1 First Time Use
For the rst me use of the visitor terminal, you should create an administrator account. The
password of the account is used for authorizing the skipping of person and ID comparison on a self-
service visitor terminal; And it is recommended that you set network parameters to connect the
visitor terminal to the HikCentral Professional system to allow data sharing between them.
5.1.1 Create Administrator Account
For the rst me login, you should create an administrator account rst before you can do further
operaons.
Steps
Note
The password of the account can be used for authorizing the skipping of person and ID comparison
on a self-service visitor terminal. For details, see Visitor Registraon .
1. Start the visitor terminal.
The account registraon page will be displayed on the screen of the visitor terminal.
Figure 5-1 Registraon
2. Create a user name for the administrator account of the visitor terminal.
3. Create a password for the administrator account.
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Note
The password should contain 8 to 16 characters with the combinaon of at least two of the
followings: digits, leers, and special characters
Note
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case leers, lower
case leers, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can beer protect your product.
4. Enter the password again in the Conrm Password eld to conrm the password.
5. Tap Create User to create the administrator account.
6. Oponal: Connect the visitor terminal to the HikCentral Professional system.
Note
For details, see Connect to HikCentral Professional (Oponal) .
5.1.2 Connect to HikCentral Professional (Oponal)
You can connect the visitor terminal to the HikCentral Professional system. Aer that, the visitor
terminal and the HikCentral Professional system will be able to transmit data with each other. This
allows you to use more funcons to manage visitors.
Table 5-1 Main Funconality Dierences between a Connected Visitor Terminal and a
Disconnected One
Funconality Connected to HikCentral Professional Disconnected
Visitor Access
Permission
On a sta-service visitor terminal, you
can set person group and access
group for the visitors to dene access
levels for them.
On a self-service visitor terminal, the
person group and access group are
set by default. The visitor is not
allowed to change the sengs.
The person group sengs and access
group sengs are not available.
Access by Facial
Comparison
If the prole photo of the visitor is
uploaded and access group is set, the
visitor is allowed to access the
specied doors and oors by face
comparison aer registraon.
No maer the prole photo of the
visitor is uploaded and access group is
set or not, the visitor is not allowed to
access doors and oors aer
registraon.
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Funconality Connected to HikCentral Professional Disconnected
Access by Card On a sta-service terminal, you can
issue cards for visitors. Aer that, the
visitor can access doors and oors
using the card.
Note
Card is not supported by self-service
visitor terminal.
On a sta-service terminal, issuing
cards for visitors is not available.
License Plate
Number
License plate number can be set
during visitor registraon.
Seng license plate number is not
supported.
Visitee Visitee can be set during visitor
registraon.
Seng Visitee is not supported.
Extended Open
Duraon
Extended Open Duraon can be set
during visitor registraon.
Seng Extended Open Duraon is
not supported.
Aer you create the administrator account, a window will pop up to remind you to congure
network.
You can tap Plaorm Access on the window to enter the Plaorm Access page, and then set the
parameters including IP address, port number, user name, and password, etc.
Use HTTPS
If the HikCentral Professional system uses HTTPS protocol, enable this parameter. If not, disable
it.
IP
Enter the IP address of the HikCentral Professional system.
Port
Enter the port No. of the HikCentral Professional system.
User Name
Enter the user name of the administrator account of the visitor terminal.
Password
Enter the password of the administrator account of the visitor terminal.
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Figure 5-2 Plaorm Access Page
You can also tap Later to enter the Home page directly. If you want to congure network later, you
can tap on the upper-le corner of the Home page, and then select Network Sengs →
Plaorm Access to connect the visitor terminal to the HikCentral Professional system. For details,
see System Sengs .
5.2 Login
You can log in to the visitor terminal as an administrator. You can also use a HikCentral Professional
account to log in to the visitor terminal if the visitor terminal is connected to the HikCentral
Professional system.
Note
• For details about connecng the visor terminal to the HikCentral Professional system, see
Connect to HikCentral Professional (Oponal) .
• If you want to log in to the visitor terminal using a HikCentral Professional account, make sure
that you have the permission to access the Visitor module of HikCentral Professional, and that
you have connected the visitor terminal to the HikCentral Professional system.
Aer entering user name and password, you can click Login to log in to the visitor terminal.
Note
You can turn on Remember Password and Auto Login to let the visitor terminal remember the
password and log in automacally aerwords.
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5.3 Self-Service Visitor Terminal VS Sta-Service Visitor Terminal
As the two names suggest, the self-service visitor terminal allows the visitor to complete nearly all
registraon and check-out related operaons by herself/himself, thus reducing the work load of
the recepon personnel (or similar sta); While the sta-service visitor terminal only allows the
recepon personnel or similar stas to do the operaons, thus providing stricter visitor
management and control. Besides, other dierences exist, such as the screen amount and
supported visitor credenals.
Table 5-2 Dierences between the Two Types of Visitor Terminal
Aspect Self-Service Visitor Terminal Sta-Service Visitor Terminal
Screen The self-service visitor terminal has
only one screen (a touchscreen),
which displays the operaon interface
for the visitors to operate by
themselves.
The sta-service visitor terminal has
two screens. The auxiliary screen for
the visitors only displays the greeng
image or the facial-image-capturing
interface; While the touchscreen for
the recepon personnel displays the
operaon interface.
Roles of Visitor
and Sta
The visitor is the operator, who can do
most of the operaons by herself/
himself. While the recepon
personnel is the guider, who only
needs to answer quesons about how
to use the terminal and authorize the
visitor's skipping of person and ID
comparison if required.
The sta is the only authorized
operator, who is allowed to do all
related operaons. The visitor is the
viewer, who can only view the
informaon displayed on the auxiliary
screen.
Supported Visitor
Credenal Types
ID, visitor pass (with QR code), and
facial comparison.
Note
Facial comparison is only supported
when the visitor terminal is
connected to the HikCentral
Professional system. For details, see
Connect to HikCentral Professional
(Oponal) .
ID, visitor pass (with QR code), card,
and facial comparison.
Note
Facial comparison is only supported
when the visitor terminal is
connected to the HikCentral
Professional system. For details, see
Connect to HikCentral Professional
(Oponal) .
Supported Key
Features
Visitor registraon and check-out. Besides visitor registraon and check-
out, searching and viewing visitor
details exporng visitor informaon
are also supported.
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5.3.1 Sta-Service Visitor Terminal
The sta-service visitor terminal requires the sta to provide visitor-related services such as
registraon service and check-out service for the visitors. While the visitor is not allowed to do any
operaons by themselves. In this way, a stricter visitor management and control can be ensured.
Visitor Registraon
On a sta-service visitor terminal, visitors are not allowed to register by herself/himself. The
recepon personnel or other similar sta needs to the operate on the visitor terminal to register
the visitors.
Steps
1. Tap Register on the home page to start registering the visitor.
You enter the Person and ID comparison page.
2. Let the visitor posion her/his face in front of the camera of the visitor terminal, and then tap
Capture when the face image is clear.
Note
• You can tap Skip at the upper-right corner of the page to skip person and ID comparison. It is
recommended that you do person and ID comparison to prevent identy the.
• Based on the visitor terminal sengs, the Skip buon may not appear on the Person and ID
comparison page. For details about visitor terminal sengs, see System Sengs .
The system will compare your currently-captured face picture with the face picture on your ID,
and then display the comparison result. If the two pictures match, you enter the Visitor
Informaon page.
Note
If person and ID comparison is disabled, the system will not do the comparison. For details
about enabling/disabling person and ID comparison, see System Sengs .
3. Set visitor informaon.
Note
You can dene the required visitor informaon. For details, see System Sengs .
Visitor Group
Select a visitor group for the visitor.
Latest Time for Check-Out
The latest allowed me point for the visitor to check out.
Valid Times for Visit
DS-K5032 Series Visitor Terminal User Manual
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