Hitron CHITA User manual

BUSINESS
Business Broadband installation guide
1Install your Hitron 2Phone line setup
30 mins 5 mins

This guide contains step-by-step instructions on how to:
2
1Install your Hitron Chita
1
2
USB
ETHERNET
CABLE
POWER
O
I
RESET
TEL
1
2
3
4
Isolator cable
Power supply
Follow the step-by-step instructions
to install your Hitron modem.
Hitron Chita
modem
Automatic activation
Just connect the Hitron,
and you are up and running.
It may take 24 hours for the
signal to fully stabilise.
If there any problems,
please call 0800 052 0800.
If you have requested a static
IP, please call this number
and we will add your static.
Please have your account
reference to hand.

3
This section will take about 30 mins
In this section we’ll be setting up your Hitron Broadband Router.
Install your Hitron
Hitron power supplyHitron modem Ethernet cableIsolator cable
1
What you’ll need:
3

4
iDierent kind of
wall socket?
Some properties may have this
style socket.
If your wall socket has a plug
attached to it, please make sure
it’s plugged in and turned on at
the wall.
You can use the isolator cable that
is plugged into your Virgin Media
socket on your wall. It will look
something like this.
1.1 Find your
isolator cable
Connect the black-banded end of
the isolator cable to the socket of
your Hitron. Push it rmly into place.
Depending on which cable you have
you might need to use the spanner.
1.2 Getting
you connected

5
Install your Hitron
1
Plug the power supply into a
mains socket.
1.3 1.4
Power supply Connect
power supply
Connect the power supply to
your Hitron, switch on at the
mains socket and then switch
on your Hitron.

Your Hitron will now connect to
our Fibre network and download
the latest software update.
During this time your Hitron
may reboot as it downloads
the updates. This can take
up to 30 minutes.
When the Wi-Fi light is on,
and the downstream (DS) and
upstream (US) lights are solid
blue, you should now have
internet connectivity.
If your internet connection
ISN’T working after following
the install process, please call
0800 052 0800.
Your new WiFi network will be
called something like VM123456.
The connection details are on
the back of your Hitron.
Your Hitron operates on two
networks, 2.4 and 5GHz - each
have their own SSID (Service
Set IDentier).
We recommend you change your
password for your own security.
If you’re familiar with connecting
to WiFi networks you can use
these details to connect now.
Example only
Please check the details on
your Hitron – the details
shown here are just an example.
1.61.5 Getting
you connected WiFi settings & connection details
6

Install your Hitron
7
1
If you wish to connect a device
like a laptop or PC to your Hitron,
connect one end of the Ethernet
cable to one of the Hitron’s
Ethernet ports and push it rmly
into place, then connect the other
end to your device.
1.7 Connect
Ethernet cable 1.8 Connect tablet or mobile
Tablet or mobile
Connecting to WiFi is very similar
on Android or on iOS. On your
tablet or mobile go to the settings
area. Select WiFi from the list of
options. Make sure it is on.
Your device will list all nearby WiFi
networks. The one that you are
looking for will be called something
like VM123456.
Click on that network and you will
be asked to enter your password.
The information on network name
and password can be found on the
back of your Hitron.
Connect with QR code
Your Hitron has a QR code for
each SSID that can be scanned on
a mobile device to automatically
connect to the network.

8
Windows computer
Finding your network is easy but
it’s a bit dierent depending on
which version of Windows you
have. For Windows 10, 7and Vista
you’re looking for a network icon
in the bottom right of your screen.
It might look like:
Mac computer
On Mac OS a list of networks can
be found under the WiFi icon at the
top of your screen.
Connect manually
To connect manually with Windows
nd the network on your computer
rst, click the connect button and
then enter the WiFi password.
Click to conrm.
For Windows 8, that network
icon can be found in the settings
area, which is on the Home screen
marked by a
If this icon isn’t there you’ll need
to go to System Preferences >
Network > Wi-Fi.
Your network name will be
something like VM123456.
Your WiFi network name will
be something like VM123456.
Check out our WiFi Wins in the
Get more from your kit section.
Get more from your WiFi
The WPS button on your
Hitron will not work as it has
been deactivated.
WSP button
The USB port on your
Hitron will not work as it has
been deactivated.
USB port

9
Install your Hitron
1
To connect manually with Mac
OS, rst nd the network on your
computer. Click the network name
then enter the WiFi password and
click OK to conrm.
Trouble with WiFi?
If for any reason you’re having
trouble setting up WiFi, you can
connect to your Hitron with
an Ethernet cable See 2.2 and
use the internet to help you
troubleshoot the issue.

10
This section will take about 5 mins
In this section we’ll be setting up your Phone line.
Phone line setup
Adaptor
2
What you’ll need:
10
Phone cable

11
Phone line setup 2
Next, take the adaptor(s) provided
and connect it to the ‘Line’ port(s)
on the back of the Hitron, starting
with port 1. Then plug the other end
of the cable from your phone into
the adaptor.
Use the ports in numerical order
for any additional lines purchased.
2.2 2.3
Phone line Connect adaptor(s)
First, disconnect the cable from the
back of your phone. It should pop
out easily but depending on your
phone it may need a bit of elbow
grease. Once you’ve removed the
cable, replace it with the one we
have provided.
Please install the new Hitron
(following steps 1.1 to 1.9) before
activating your voice services
in step 2.2.
2.1 Install new Hitron

12
Number Transfers
If you have requested to transfer
your phone number from a
Virgin Media residential service
or from another provider,
this request has been actioned
by your Order Manager.
However, please be aware that it
can take up to 5 days to transfer
your number from Virgin Media
residential and up to 14 days
for other providers to release
your phone number to us.
Often the timescales are less,
but we like to think it’s better
for you to be aware of the worst
case scenario, just in case.
Allow a couple of minutes for
the phone to be recognised by
the Hitron. Then check the phone
for a dial tone, and make a test
call to check everything is working.
If your line hasn’t auto-activated,
please call 0800 0520800.
2.4 Activate

+
Get more from your kit
Get more from your Virgin Media Business setup.
WiFi Wins
Need help?
Get more from your kit
13

Here are some simple WiFi Wins that may help… Need help?
Most things are pretty easy to
resolve – please call if you are
having problems.
Call us on 0800 052 0800
and select option 3.
For full terms and conditions please
go to: virginmediabusiness.co.uk/
quickstart
WiFi Win #1: Find your
Hitron’s happy place
Keep your Hitron in the open –
away from objects that can block
and slow WiFi, and a metre clear
of cordless gadgets with signals
that can interfere.
WiFi Win #2: Reboot your
Hitron for a boost
Hitrons talk to your gadgets on
invisible links. We call these links
‘channels’. Sometimes, other
cordless devices use the same
channels, causing interference
which can slow your WiFi. Reboot
your Hitron, and it’ll automatically
nd the quietest channel.
WiFi Win #3: Get up to
speed with your gadgets
Hitrons use two frequencies to talk to
your gadgets. The 2.4GHz frequency
has the longest range, covering longer
distances. The 5GHz frequency
covers short distances, faster, so it’s
best for gadgets near your Hitron.
Your gadgets can pick the best
frequency as you move around the
house. If you’re losing signal, turn
your gadget’s WiFi o and on.
WiFi Win #4: Use the best
connection for the job
Needy gadgets can monopolise
and slow your WiFi – so it’s better
to use a wired connection. As it’s
a dedicated connection between
the Hitron router and your device,
you’ll get the fastest possible speed.
Use the enclosed Ethernet cable.

BUSINESS
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