Hitron CODA User manual

CODA
Cable Modem
User Manual

User Manual - CODA - Cable Modem2
Table of Contents
Table of Contents
Chapter 1 Hardware Overview 3
Getting Started 3
What’s in the Box 3
Minimum System Requirements 4
Product Overview 4
Front Panel 5
Rear Panel 7
Product Label 8
Chapter 2 Connecting the Cable Modem 9
Where to Place your Cable Modem 9
Connect your Cable Modem to a Computer 10
Chapter 3 Connecting to the Internet 12
Activating your Internet Service 12
Perform a Speed Test 13
Connect your Cable Modem to a Router
after Installation and Activation 13
Chapter 4 FAQs and Troubleshooting 15
Troubleshooting 15
Specifications 15
Limited Warranty 16
Support 16

3
Chapter 1 Hardware Overview
Getting Started
Hitron’s CODA DOCSIS 3.1 Cable Modem provides an ultra-fast
high-speed cable Internet connection with speeds up to 2 Gbps*.
Use your CODA to directly connect a computer or a router to your
Cable Internet service through an Ethernet connection. The Hitron
CODA cable modem is certified by all major cable Internet providers.
Two Gigabit Ethernet ports provide the fastest speeds and downloads.
The CODA cable modem supports the assignment of IPv4 and IPv6
addresses by cable Internet providers.
Note: For more information about the topics covered in this manual,
please visit our support website at us.hitron.com/coda.
What’s in the Box
Figure 1: Package Contents
Ethernet Cable
Power Adapter
Coax Cable
CODA

User Manual - CODA - Cable Modem4
Minimum System Requirements
• High-speed Internet access service (Cable).
• Computer with a working Ethernet port and an Ethernet
cable with RJ45 connectors.
• Web browser access such as Internet Explorer, Google Chrome,
Firefox, or Safari.
Product Overview
• DOCSIS 3.0 32x8 channel bonding / DOCSIS 3.1 2x2
multi-carrier OFDM
• Full-featured, high-bandwidth cable modem
• Full capture bandwidth
• IPv4 and IPv6 support
• Well-defined LEDs clearly display device and network status.
Chapter 1 Hardware Overview

5
Power...Green when powered on.
Downstream...Solid Green
or Blue when connected
to a downstream channel
Upstream...Solid Green
or Blue when connected
to an upstream channel
Online...Green when connected
to your Internet Service Provider
LAN...Solid Green when a device
is connected to one of the
Ethernet ports.
Front Panel (with Indicator LEDs)
Figure 2: CODA Cable Modem Front Panel
Chapter 1 Hardware Overview

User Manual - CODA - Cable Modem6
Chapter 1 Hardware Overview
You can use the LEDs to verify status and connections. The following
table lists and describes each LED on the front panel of the cable
modem.
LED STATUS DESCRIPTION
LAN Off No device is connected to either of the LAN ports.
Green, Steady A device is connected to one or more of the LAN
ports, via an Ethernet (10/100/1000Mbps) link.
Online Green, Blinking The CODA cable modem is registering with the
service provider’s CMTS.
Green, Steady The CODA cable modem has successfully registered
with the service provider and is ready for data
transfer.
Off The CODA cable modem is offline.
Upstream Green, blinking The CODA is searching for an upstream frequency on
the CABLE connection.
Green, steady The CODA has successfully located and locked onto
a single upstream frequency on the CABLE
connection.
Blue, steady The CODA is successfully engaged in channel
bonding on the upstream connection.
Off There is no upstream activity on the CABLE
connection.
Downstream Green, blinking The CODA is searching for a downstream frequency
on the CABLE connection.
Green, steady The CODA has successfully located and locked
onto a single downstream frequency on the CABLE
connection.
Blue, steady The CODA is successfully engaged in channel
bonding on the downstream connection.
Off There is no downstream activity on the CABLE
connection.
Power Green, steady The CODA is receiving power.
Off The CODA is not receiving power.

7
Power
Cable
Reset
LAN1 LAN2
Chapter 1 Hardware Overview
Rear Panel (Hardware Connections)
The rear panel has the connections shown in the following figure:
Figure 3: CODA Cable Modem Rear Panel
LAN1
LAN2
Use these ports to connect your computers and other network devices,
using Category 5 or 6 Ethernet cables with RJ45 connectors.
RESET Use this button to reboot or restore your CODA cable modem configuration
settings.
To reboot (or restart) the cable modem:
1. Insert the end of a paper clip or other small object with a narrow tip into
the Reset opening on the back of your CODA modem.
2. Press and hold the Reset button for three or four seconds only to reset the
CODA. The CODA resets, using your existing settings.
To restore the cable modem configuration back to factory
default settings:
1. Insert the end of a paper clip or other small object with a narrow tip into
the Reset opening of the back of your CODA modem.
2. Press and hold the Reset button for 10 seconds or more to restore* the
CODA back to its factory default settings. *NOTE: If you restore the CODA,
any modified settings cannot be recovered.
CABLE Use this to connect to the Internet via an F-type RF cable.
POWER Use the POWER port to connect the included 12 VDC power adapter with
your CODA.

User Manual - CODA - Cable Modem8
Chapter 1 Hardware Overview
Product Label
The cable modem product label is located on the rear panel of the
cable modem and displays the serial number and MAC address of the
cable modem.
To activate Internet service, you will have to contact your service
provider for assistance. You may have to provide the following
information listed on your cable modem product label:
• Model name (CODA)
• Serial number (S/N)
• MAC address (CM MAC)
Figure 4: Product Label

9
Chapter 2 Connecting Your Modem
Where to Place your Cable Modem
Caution: This product is for indoor use only. Do not route the
Ethernet cable(s) outside of the building. Exposure of the cables
to lightning could create a safety hazard and damage the product.
Do not locate the cable modem where it will be exposed to moisture
or excessive heat.
• Place the Modem in a location where it can be connected to the
various devices as well as to a power source.
• Make sure the cables and power cord are placed safely out
of the way so they do not create a tripping hazard.
• The Modem can be placed on a shelf or desktop.
• Keep away from the strong electromagnetic radiation
and electromagnetic devices.
• The product should be properly grounded (earthed) by
connecting to a cable distribution system in accordance with
ANSI/NFPA 70, the National Electrical Code (NEC) - Section
820.93 - Grounding of Outer Conductive Shield of a Coaxial
Cable.
The cable modem provides a connection between your cable Internet
provider’s network and your computer, router, or WiFi router. Before
installing the modem, choose a location where your computer and
modem are near existing cable and electrical wall outlets.

User Manual - CODA - Cable Modem10
Connect your Cable Modem to a Computer
You must connect the cable modem directly to a computer during
the installation and activation. After installation and activation, you
can connect the cable modem to a router (see Connect Your Cable
Modem to a Router After Installation and Activation on page 12).
Figure 5: Connect your CODA cable modem directly to a computer
Note: Before you connect the cable modem and contact your cable
Internet service provider, you should have your cable account number,
account phone number, and login information (your email address or user
name and password) available.
How to connect your cable modem directly to a computer:
1. Turn off your existing modems and routers.
If you are replacing a modem that is currently connected in your
home, unplug that modem and plug the new cable modem into
the same outlet.
2. Connect the coaxial cable.
Use the coaxial cable provided in the package to connect the
coax cable port on the rear panel of the cable modem to a cable
wall outlet or a line splitter. Make sure that the cable connection
is hand-tightened to secure the connection.
Chapter 2 Connecting Your Modem
Coax
Ethernet Power

11
Chapter 2 Connecting Your Modem
3. Connect the power adapter provided in the package to the Power
port on the cable modem and plug the other end of the power
adapter into an electrical outlet.
When the start-up procedure is completed, the Power LED lights
will be solid green.
4. Wait for the cable modem to come online.
It can take up to 10 minutes for the cable modem to come online
on your network. During this time, the LED behavior is as follows:
The Downstream LED lights blinks green when more searching for
a downstream frequency.
The Downstream LED lights solid green when a downstream
channel is successfully connected.
The Upstream LED lights blinks green when searching for
an upstream frequency.
The Upstream LED lights solid green when one upstream channel
is successfully connected.
After the cable modem registers with your cable Internet provider,
the Online LED lights solid green.
5. Turn off the computer to which you intend to connect the
cable modem.
6. Use the Ethernet cable provided in the package to connect one
of the LAN ports on the rear panel of the cable modem to an
Ethernet port on your computer.
7. Turn on your computer.
Even though an Internet connection is established, you will need to set
up Internet service with your cable Internet provider.
For information about how to activate your Internet service, see
Chapter 3 Connecting to the Internet, Activate Your Internet Service
on the next page.

User Manual - CODA - Cable Modem12
Activating your Internet Service
To activate your Internet service:
1. Visit your cable Internet provider’s website and follow the
instructions to activate your Internet service.
CABLE INTERNET PROVIDER CONTACT INFORMATION
Comcast XFINITY https://register.xfinity.com
https://xfinity.com/support/articles/activate-purchased-modem
1-800-XFINITY (1-800-934-6489)
Spectrum https://activate.spectrum.net
1-833-267-6094
Please Note: Your cable Internet provider’s contact information may
change. You can find the current contact information in your monthly
Internet service billing statement.
2. If you are unable to activate your Internet service using the
instructions on your cable Internet provider’s website, please call
your cable Internet provider.
a. You may be asked to provide your account information and
your cable modem’s model number, serial number, and MAC
address. The serial number and MAC address are on the
product label on the rear panel of your cable modem.
b. Your cable Internet provider will need to confirm that your
cable modem is active.
c. If you do not get an Internet connection with your cable
modem, ask your cable Internet provider to verify if your cable
modem is online.
i. If the cable modem is not visible to your Internet provider,
your cable Internet provider can give you instructions to verify
why the cable modem does not connect with your high-speed
Internet service.
ii. If the cable modem is visible to your cable Internet provider,
reboot your cable modem and check your online status again.
Chapter 3 Connecting to the Internet

13
Chapter 3 Connecting to the Internet
For information about how to reboot your cable modem, see the next
two pages.
Perform a Speed Test
To determine your accurate Internet speed, please visit the speed test
website of your cable Internet provider and perform a speed test.
If your actual speed is lower than your subscribed speed, you should
contact your cable Internet provider.
Connect your Cable Modem to a Router After Installation
and Activation
During the installation and activation, you must connect the cable
modem directly to a computer. But after installation and activation,
you can connect the cable modem to a router.
Figure 6:. Connect your CODA cable modem to a router
Coax
Ethernet Power


User Manual - CODA - Cable Modem14
Chapter 3 Connecting to the Internet
To connect your cable modem to a router after installation and
activation:
1. Reboot your cable modem by unplugging the power cable from
the cable modem and plugging it back in.
Note: Do not disconnect your cable modem from the cable
wall outlet.
When the start-up procedure is completed, the Power LED will turn
solid green. This may take a few minutes to stop blinking and
light solid green.
2. Use an Ethernet cable to connect the Ethernet port on your cable
modem to the WAN or Internet port on your router.
3. Power on the router.
Wait until the router is ready (check your router’s instruction manual
to determine when its ready).
4. Connect a computer to the router over a WiFi connection or with
an Ethernet cable to a LAN port on the router.

15
Chapter 4 Troubleshooting
Troubleshooting
If the solutions listed here do not solve our problem, please contact
your Internet service provider.
Table 1 Troubleshooting Your Cable Modem
Reboot (or restart) the cable
modem Resets your cable
modem to your existing
settings.
1. Insert the end of a paper clip or other small object with a
narrow tip into the Reset opening on the back of your CODA
modem.
2. Press and hold the Reset button for three or four seconds only
to reset the CODA. The CODA resets, using your existing settings.
Restore (resets to Factory
Default Settings) the cable
modem
*NOTE: If you restore the
CODA, any modified settings
cannot be recovered.
1. Insert the end of a paper clip or other small object with a
narrow tip into the Reset opening of the back of your CODA
modem.
2. Press and hold the Reset button for 10 seconds or more
to restore* the CODA back to its factory default settings.
*NOTE: If you restore the CODA, any modified settings cannot
be recovered.
Specifications
Table 2 Technical Specifications
FEATURE SPECIFICATION
Power adapter • Input: 100-240VAC, 50/60Hz
• Output: 12VDC, 2A
Physical specifications • Dimensions: 51.5mm (H) x 171mm (W) x 171mm (D)
• Weight: 464+/- 10g
Environmental • Operating temperature: 32*F to 104*F (0*C to 40*C)
• Operating humidity: 90% maximum relative humidity
(non-condensing)
Interface • Local: 2x RJ-45 10/100/1000BASE-T Gigabit Ethernet ports
• Internet: Coaxial cable connector
• DOCSIS 3.1; backward compatible with DOCSIS 3.0
Memory • 128 MB Flash
• 512 MB RAM
Channels • 2 OFDM and 32 SC-QAM bonded downstream
• 2 OFDMA and 8 SC-QAM bonded upstream
Certifications • CableLabs DOCSIS certified for U.S. cable Internet services
• FCC/UL/cUL

User Manual - CODA - Cable Modem16
Chapter 4 FAQs and Troubleshooting
Limited Warranty
This product is backed by a Hitron limited 180 day Hardware Warranty
when purchased from a Hitron authorized reseller. Go to
https://us.hitrontech.com/legal/limited-warranty-statement/ for more
information.
Support
Basic technical support provided for 90 days from purchase date,
when purchased from a Hitron authorized reseller. For support, go to
https://us.hitrontech.com/coda

17
Notes

Trademarks
Trademarks owned by Hitron Technologies Inc. © 2021 Hitron Technologies Americas Inc. All rights
reserved
Disclaimer
The information in this User’s Guide is accurate at the time of writing. This User’s Guide is provided “as is”
without express or implied warranty of any kind. Neither Hitron Technologies nor its agents assume any
liability for inaccuracies in this User’s Guide, or losses incurred by use or misuse of the information in this
User’s Guide. Specifications subject to change without further notice.