Hitron CODA-4589 User manual

Self-installation guide for your Hitron CODA-4589
modem
Replacing your modem
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.
Installation kit
1
2
Your installation kit includes:
Activation and setup time: Up to 30 minutes (including installation, activation and setup)
Important: While you are replacing your Home Phone modem, your phone and Internet services will not be operational.
We recommend you perform the procedure at a time when your phone and Internet services are not actively being used
in your household.
Coaxial cable Ethernet
cable Power cord
Modem
Obtaining your Wi-Fi credentials
To obtain your Wi-Fi credentials, refer to the sticker found behind your
modem. There, you will find your default wireless network name (SSID) and
the password to join the network.
Tip: You may want to take a picture of the label for quick reference later.
To ensure you have a working Internet connection, connect a wireless device
to your Wi-Fi network using the default name and password.
Model Name / modéle: CODA-4589 Wi-Fi network name (2.4GHz/6GHz SSID) / Nom du réseau Wi-Fi: Cogeco-F4360 Default Wi-Fi password / Mot de passe Wi-Fi par défaut : 2CADDCOGECO
P/N: 1521900008N0 S/N: 2521830F2002
MAC (Modem): F81D0FCF4360 eMTAMAC: F81D0FCF4361
Model Name / modéle: CODA-4589
Wi-Fi network name (2.4GHz/6GHz SSID) /
Nom du réseau Wi-Fi: Cogeco-F4360
Default Wi-Fi password / Mot de passe
Wi-Fi par défaut : 2CADDCOGECO
3
The image above is an example only.
View your modem’s sticker for your
Wi-Fi details.

Self-installation guide for your Hitron CODA-4589
modem
Installing and activating your modem
Locate a coaxial wall outlet. Here are a few things to consider when
choosing the optimal location to install your Wi-Fi modem. It should
be:
• Central to the areas where you use the Internet most often
• Close to devices you need to connect by wire, such as a landline
phone
• 3 feet from the ground
• In an open space, away from any obstacles that may block the
Wi-Fi signal, such as wireless electronics, metal, concrete,
mirrored surfaces or other similar materials
Connect the coaxial cable provided from the wall outlet to the cable
connector at the rear of the modem. Firmly hand-tighten the cable to
avoid damaging the connectors.
Connect the power cord to the modem and to an active electrical
outlet. This will start the synchronization process. It can take up to 20
minutes for the modem to come online. Once the process is complete,
the fifth and sixth indicator lights will turn solid green.
If you do not see the correct indicator light pattern after 20 minutes,
try moving your modem to another coaxial outlet in your home and
repeat the above process.
A.
B.
C.
D.
BC
4
A
Choose the central location of your
living areas.
Connecting your telephone service
If your phone uses an electrical power supply, ensure this is connected
to the base of your phone.
Connect a telephone wire (not provided) from the base of your phone to
the phone jack on the back of the modem.
If you subscribe to 2 telephone lines, you can attach a second telephone
to the “Line 2” phone jack.
If you have forgotten what phone number you have been assigned, dial
21# from your Cogeco home phone and a message will provide you with
your phone number.
A.
B.
C.
5
A
A
B
D.

Self-installation guide for your Hitron CODA-4589
modem
FAQs
Technical support
Visit our website at cogeco.ca and join us
For additional information, refer to the following online resources:
Self-installation: cogeco.ca/selfinstall
Battery backup: cogeco.ca/battery
Wi-Fi: cogeco.ca/wifisupport
For additional support, please contact us:
Ontario: 1-833-845-0064 Quebec: 1-800-695-9885
cogeco.ca/support
Google Play® App Store®. Conditions apply. The Cogeco WiFi app is powered by Plume and is available, at no
extra cost, to Cogeco Internet customers. Phone equipment must stay at the same address where it was initially
installed in order to allow 911 to associate the call with the correct address in the event of an emergency. New
generation phone equipment does not include an external backup battery. Sold separately with any subscription
to an UltraFibre 60 and higher Internet package.
03997_20220310_HITRON_CODA4589_EN_NOS