Hitron CODA-4589 User manual

Before connecting your new Home Phone modem
If you are replacing an existing modem that has a security sleeve on the coaxial cable, please follow these
instructions for using the unlocking tool to disconnect the coaxial cable from the modem. If your modem allows
you to unscrew the coaxial cable by hand, you do not need to use the unlocking tool.
For homes that have an alarm system connected through your phone or Internet connection, we recommend
you notify the alarm company prior to disconnecting your modem to avoid any false alarms.
Installation and replacement
1
You can follow the same procedure for the installation of a new Home Phone modem, or to replace an existing one.
Gather the following items to facilitate the installation and replacement of your equipment.
Modem Coaxial Cable Ethernet Cable Power Cord
Thank you for being a Cogeco subscriber. This guide will assist you in connecting your new Home Phone modem.
Caution: While you are replacing your Home Phone modem, your Phone and Internet services will not be
operational. Although the process will only take a few minutes, we recommend you perform the procedure
when your household is not actively using the Home Phone or Internet service.
Align the unlocking tool with the cable.
Push tool down towards security sleeve until firmly
connected.
Using the tool handle, rotate counter-clockwise until the
cable is separated from the modem.
Remove the security sleeve.
Disconnect any telephone cords, Ethernet cables and
phone cables from the back of the modem.
A.
B.
C.
D.
2
Guide to installing/replacing
your Home Phone Hitron
CODA-4589 modem
A
Coaxial Unlocking
Tool*
Canada Post Return
Label*
*Unlocking Tool and Return Label only provided for modems being replaced.
BC
D
E.

Installing/replacing your Home Phone modem
3
Connecting the modem
Guide to installing/replacing
your Home Phone Hitron
CODA-4589 modem
Locate a coaxial wall outlet. If you are using Cogeco’s Wi-Fi service,
we suggest choosing an outlet that is centralized in your home for
the best possible Wi-Fi coverage.
Connect the coaxial cable provided from the wall outlet to the cable
connector at the rear of the modem. Firmly hand-tighten the cables
to avoid damaging the connectors.
Connect the power cord to the modem and to an active electrical
outlet. This will start the synchronization process. It can take up to
20 minutes for the modem to get online.
The online light on the front of your modem will blink green while it
is synchronizing. Once the process is complete, the online indicator
light will turn solid green.
If you do not see the correct indicator light pattern after 20
minutes, try moving your modem to another coaxial outlet in
your home and repeat the above process. For further support,
see the troubleshooting section at the end of this guide.
A.
B.
C.
D.
Connecting your telephone to the modem
4
If you are not subscribed to Cogeco’s Home Phone service, skip to step 5.
If your phone uses an electrical power supply, ensure this is
connected to the base of your phone.
Connect a telephone wire (not provided) from the base of your
phone, and connect the other end of the wire to the phone jack on
the back of the modem. The phone jack located at the top of the
modem is used for Line 1.
If you subscribe to 2 telephone lines, you can attach a second
telephone to the Line 2 phone jack.
A.
B.
C.
E.
A
B
C
A
A
B

Obtaining your Wi-Fi credentials
5
Guide to installing/replacing
your Home Phone Hitron
CODA-4589 modem
Connecting your Internet service
6
If you do not require a hard-wired Internet connection, you can skip this step.
To obtain your Wi-Fi credentials, refer to the sticker found behind
your modem. There, you will find your default wireless network name
(SSID) and the password to join the network.
To validate your Internet connection, connect to your wireless
network with your wireless device using the default name
and password.
Note: The image above is an example only.
View your modem’s sticker for your Wi-Fi details.
Model Name / modéle: CODA-4589 Wi-Fi network name (2.4GHz/6GHz SSID) / Nom du réseau Wi-Fi: Cogeco-F4360 Default Wi-Fi password / Mot de passe Wi-Fi par défaut : 2CADDCOGECO
P/N: 1521900008N0 S/N: 2521830F2002
MAC (Modem): F81D0FCF4360 eMTAMAC: F81D0FCF4361
Model Name / modéle: CODA-4589
Wi-Fi network name (2.4GHz/6GHz SSID) /
Nom du réseau Wi-Fi: Cogeco-F4360
Default Wi-Fi password / Mot de passe
Wi-Fi par défaut : 2CADDCOGECO
To create a hardwired connection to your device,
connect one end of the Ethernet cable to your
device’s Ethernet port.
Connect the other end of the Ethernet cable to
one of the Ethernet ports on the back of the
modem.
You can repeat this process on up to 3 additional
devices if required.
A.
B.
C.
A
B

Obtaining your phone number
7
If you have forgotten what phone number you have been assigned, dial 21# from your Cogeco home phone and a
message will provide you with your phone number.
Guide to installing/replacing
your Home Phone Hitron
CODA-4589 modem
RETURNING YOUR MODEM TO COGECO
If your modem has been replaced, we ask that you return it to Cogeco to be recycled. Place your old
modem, unlocking tool and the power cable in a box. Return to your nearest Canada Post location, using
the Canada Post return shipping label provided. You may use the cardboard box that you received your
replacement modem in to return the equipment, or provide your own cardboard box. Ensure that you
provide your return package within 5 business days to avoid potential unreturned equipment charges.
TECHNICAL SUPPORT
For additional support, please contact us:
Ontario: 1-855-701-4881 Quebec: 1-800-695-9885
cogeco.ca/support
FAQs
For additional information on the external backup battery, please consult the Cogeco FAQs page:
cogeco.ca/battery
Self-serve options available on My Account
8
View and reschedule
technician
appointments
Manage your bills
online
Access your Home
Phone usage details
Download Cogeco
Security to protect
your devices
View your Internet
usage

Troubleshooting
9
Guide to installing/replacing
your Home Phone Hitron
CODA-4589 modem
Error Cause Solution
No available coaxial outlet to
connect the modem
Contact Cogeco technical support
to arrange for a technician to
complete a professional installation.
Installation charges may apply.
No lights on the front of the
modem
Electrical power problem Check the power connections on
the modem. Ensure the electrical
outlet being used is functional.
If you are using a power bar,
attempt plugging the modem
directly into the electrical outlet on
the wall.
The online light on the modem
does not turn green after 20
minutes of being connected
The coaxial outlet where the
modem was connected may not
be active
Try moving the modem to another
coaxial outlet in your home and
repeat step 3 (Installing/replacing
your modem).
If the coaxial outlet’s location is not
convenient, please contact Cogeco
to request an appointment from
a technician to install the service.
Installation charges may apply.
No dial tone when using the
phone
Your phone is connected to the
incorrect telephone jack on the
modem
Ensure your phone is connected to
the upper phone jack on the back
of the modem. The lower phone
jack is only active for subscribers
with 2 phone lines.
My TiVo system is not working
after replacing my modem
A “repeat guided setup” process
needs to be run on your TiVo
gateway
Contact Cogeco technical support
for assistance on performing the
“repeat guided setup” process.
Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call
with the correct address in the event of an emergency. New generation phone equipment does not include an external
backup battery. Sold separately with any subscription to an UltraFibre 60 and higher Internet package.