HP Apollo 4510 Gen10 Manual

HPE Apollo 4510 Gen10 Chassis
Maintenance and Service Guide
Part Number: 881304-001
Published: October 2017
Edition: 1
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications for hardware components, and software for the HPE Apollo 4500 Systems. This
guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are
qualified in the servicing of computer equipment, trained in recognizing hazards in products,
and are familiar with weight and stability precautions.

© Copyright 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Contents
Illustrated parts catalog..........................................................................6
Mechanical components............................................................................................................... 6
Drive drawer rail spare parts.............................................................................................. 6
Midplane assembly cover spare parts................................................................................7
Fan cage louver spare part................................................................................................ 7
Power supply blank spare part...........................................................................................7
4U rack mounting kit spare parts....................................................................................... 7
Drive blank spare part........................................................................................................ 7
Drive drawer cable track spare part................................................................................... 7
Bezel ear spare parts......................................................................................................... 7
System components......................................................................................................................8
Drive drawer assembly with backplane spare part.............................................................8
Cable retention bracket spare part.....................................................................................9
Midplane assembly spare parts......................................................................................... 9
Management module spare part........................................................................................ 9
I/O module spare part.........................................................................................................9
System fan spare parts...................................................................................................... 9
Power supply spare parts...................................................................................................9
Cable kit spare parts........................................................................................................ 10
Chassis options...........................................................................................................................10
LFF drive spare parts....................................................................................................... 10
HPE Smart Storage Battery spare part............................................................................ 12
Expansion board option spare parts................................................................................ 12
Chassis lift handle spare parts......................................................................................... 14
Customer self repair............................................................................. 15
Removal and replacement procedures...............................................24
Required tools.............................................................................................................................24
Preparation procedures.............................................................................................................. 24
Power down the server.................................................................................................... 24
Extend the drive drawer from the chassis........................................................................ 25
Remove the chassis from the rack...................................................................................26
Remove the server from the chassis................................................................................27
Safety considerations..................................................................................................................28
Preventing electrostatic discharge................................................................................... 28
Symbols on equipment.....................................................................................................28
System warnings and cautions........................................................................................ 29
Removing and replacing the bezel ear....................................................................................... 30
Removing and replacing the management module.................................................................... 30
Removing and replacing the I/O module.....................................................................................31
Removing and replacing an expansion board.............................................................................32
Removing and replacing a power supply.................................................................................... 33
Removing and replacing the power supply blank....................................................................... 34
Removing and replacing a drive................................................................................................. 34
Removing and replacing the drive blank.....................................................................................36
Removing and replacing the system fan.....................................................................................36
Removing and replacing the HPE Smart Storage Battery.......................................................... 37
Contents 3

Removing and replacing a midplane assembly.......................................................................... 38
Removing and replacing a fan louver......................................................................................... 40
Removing and replacing the drive drawer assembly.................................................................. 40
Removing and replacing the chassis lift handles........................................................................ 45
Troubleshooting....................................................................................47
Troubleshooting resources..........................................................................................................47
Diagnostic tools.................................................................................... 48
Product QuickSpecs................................................................................................................... 48
UEFI System Utilities.................................................................................................................. 48
Selecting the boot mode ................................................................................................. 48
Secure Boot......................................................................................................................49
Launching the Embedded UEFI Shell ............................................................................. 50
Intelligent Provisioning................................................................................................................ 50
HPE Insight Remote Support......................................................................................................51
USB support................................................................................................................................51
External USB functionality................................................................................................51
HPE Smart Storage Administrator.............................................................................................. 51
Identifying components and LEDs......................................................53
Front panel components............................................................................................................. 53
Drive Drawer LEDs...........................................................................................................54
Server front panel components........................................................................................ 54
Server front panel LEDs and buttons............................................................................... 55
Rear panel components..............................................................................................................57
Power supply LEDs .........................................................................................................57
Management module components...................................................................................58
Management module LEDs..............................................................................................58
I/O module components................................................................................................... 59
I/O module LEDs..............................................................................................................59
PCIe slot definitions......................................................................................................... 60
HPE Smart Array E208i-p SR Gen10 Controller port identification..................................61
HPE Smart Array P408i-p SR Gen10 Controller port identification..................................61
LFF drive bay numbering............................................................................................................ 62
LFF drive LED definitions............................................................................................................62
Cabling...................................................................................................64
I/O module option cabling........................................................................................................... 64
HPE Smart Array E208i-p SR Gen10 Controller cabling................................................. 64
HPE Smart Array P408i-p SR Gen10 Controller cabling................................................. 65
Specifications........................................................................................68
Environmental specifications ..................................................................................................... 68
Chassis specifications.................................................................................................................68
Power supply specifications........................................................................................................68
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply............................. 69
HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply...............................69
HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply..............................71
HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply............................ 72
HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply........................... 72
4Contents

Hot-plug power supply calculations............................................................................................ 73
Documentation feedback..................................................................... 74
Contents 5

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://
www.hpe.com/info/partssurfer).
8
6
1
2
3
5
7
4
Item Description
1Drive drawer rail spare parts on page 6
2Midplane assembly cover spare parts on page 7
3Fan cage louver spare part on page 7
4Power supply blank spare part on page 7
54U rack mounting kit spare parts on page 7
6Drive blank spare part on page 7
7Drive drawer cable track spare part on page 7
8Bezel ear spare parts on page 7
For more information, see Removal and replacement procedures on page 24.
Drive drawer rail spare parts
Customer self repair on page 15: mandatory
Description Spare part number
Drive drawer rail without lock out 880986-001
Drive drawer rail with lock out 881539-001
6 Illustrated parts catalog

Midplane assembly cover spare parts
Customer self repair on page 15: mandatory
Description Spare part number
Midplane assembly cover 880981-001
Fan cage louver spare part
Customer self repair on page 15: mandatory
Description Spare part number
Fan cage louver 880987-001
Power supply blank spare part
Customer self repair on page 15: mandatory
Description Spare part number
Power supply blank 880982-001
4U rack mounting kit spare parts
Customer self repair on page 15: mandatory
Description Spare part number
4U rack mounting kit 880985-001
Drive blank spare part
Customer self repair on page 15: mandatory
Description Spare part number
LFF drive blank 827363-001
Drive drawer cable track spare part
Customer self repair on page 15: optional
Description Spare part number
Drive drawer cable track, left 880991-001
Drive drawer cable track, right 880992-001
Bezel ear spare parts
Customer self repair on page 15: mandatory
Description Spare part number
Bezel ear, right 880984-001
Bezel ear, left 880983-001
Midplane assembly cover spare parts 7

System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://
www.hpe.com/info/partssurfer).
All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and
rated maximum power consumption.
1
23
6
4
5
7
Item Description
1Drive drawer assembly with backplane spare part on page 8
2Cable retention bracket spare part on page 9
3Midplane assembly spare parts on page 9
4Management module spare part on page 9
5I/O module spare part on page 9
6System fan spare parts on page 9
7Power supply spare parts on page 9
8Cable kit spare parts on page 101
1 Not shown
For more information, see Removal and replacement procedures on page 24.
Drive drawer assembly with backplane spare part
Customer self repair on page 15: optional
Description Spare part number
Drive drawer assembly with backplane PCA,
drawer rails, and cable retention bracket
880988-001
8 System components

Cable retention bracket spare part
Customer self repair on page 15: mandatory
Description Spare part number
Cable retention bracket 880989-001
Midplane assembly spare parts
Customer self repair on page 15: optional
Description Spare part number
Midplane assembly (1x60) 880990-001
Management module spare part
Customer self repair on page 15: optional
Description Spare part number
Management module 880993-001
I/O module spare part
Customer self repair on page 15: optional
Description Spare part number
I/O module (1x60) 880994-001
System fan spare parts
Customer self repair on page 15: mandatory
Description Spare part number
System fan module 880995-001
Power supply spare parts
Customer self repair on page 15: mandatory
Description Spare part number
HPE 800W Flex Slot -48VDC Hot Plug Low
Halogen Power Supply
866728-001
HPE 800W Flex Slot Platinum Hot Plug Low
Halogen Power Supply
866730-001
HPE 800W Flex Slot Titanium Hot Plug Low
Halogen Power Supply
866793-001
HPE 800W Flex Slot Universal Hot Plug Low
Halogen Power Supply
866727-001
HPE 1600W Flex Slot Platinum Hot Plug Low
Halogen Power Supply
863373-001
Cable retention bracket spare part 9

Cable kit spare parts
Customer self repair on page 15: mandatory
Description Spare part number
Midplane - fan cable kit 879509-001
Front I/O/USB cable kit 879510-001
HPE Apollo 4510 E208i-p/P408i-p Mini SAS cable
kit
879037-001
HPE Smart Array cable kit (P408i-a/E208i-a) 879038-001
Chassis options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://
www.hpe.com/info/partssurfer).
1
4
23
Item Description
1LFF drive spare parts on page 10
2HPE Smart Storage Battery spare part on page 12
3Expansion board option spare parts on page 12
4Chassis lift handle spare parts on page 14
For more information, see Removal and replacement procedures on page 24.
LFF drive spare parts
Customer self repair on page 15: mandatory
SATA drives
Description Spare part number
HPE 240 GB SATA RI LFF LPC DS SSD 878844-001
HPE 480 GB SATA RI LFF LPC DS SSD 878848-001
Table Continued
10 Cable kit spare parts

Description Spare part number
HPE 480 GB SATA MU LFF LPC DS SSD 879015-001
HPE 960 GB SATA RI LFF LPC DS SSD 878851-001
HPE 960 GB SATA MU LFF LPC DS SSD 879018-001
HPE 1 TB SATA 7.2K LFF LP DS HDD 862130-001
HPE 1.6 TB SATA RI LFF LPC SSD 841481-001
HPE 1.92 TB SATA RI LFF LPC DS SSD 878854-001
HPE 1.92 TB SATA MU LFF LPC DS SSD 879021-001
HPE 2 TB SATA 7.2K LFF LP DS HDD 862132-001
HPE 3 TB SATA 7.2K LFF LP DS HDD 862131-001
HPE 3.84 TB SATA RI LFF LPC DS SSD 878857-001
HPE 4 TB SATA 7.2K LFF LP DS HDD 862133-001
HPE 4 TB SATA 7.2K LFF LP 512e DS HDD 862135-001
HPE 6 TB SATA 7.2K LFF LP HDD 797521-001
HPE 6 TB SATA 7.2K LFF LP DS HDD 846609-001
HPE 6 TB SATA 7.2K LFF LP 512e DS HDD 862134-001
HPE 8 TB SATA 7.2K LFF LP 512e DS HDD 834131-001
HPE 8 TB SATA 7.2K LFF LP He 512e DS HDD 861610-001
HPE 10 TB SATA 7.2K LFF LP He 512e DS HDD 857968-001
SAS drives
Description Spare part number
HPE 300 GB SAS 15K LFF LPC DS HDD 870793-001
HPE 400 GB SAS 12G WI LFF LPC DS SSD 873568-001
HPE 400 GB SAS 12G MU LFF LPC DS SSD 873567-001
HPE 800 GB SAS 12G MU LFF LPC DS SSD 872508-001
HPE 900 GB SAS 15K LFF LPC DS HDD 870796-001
HPE 960 GB SAS RI LFF LPC DS SSD 875683-001
HPE 1 TB SAS 7.2K LFF LP DS HDD 846613-001
HPE 1.6 TB SAS 12G MU LFF LPC DS SSD 872510-001
HPE 1.92 TB SAS RI LFF LPC DS SSD 875685-001
HPE 2 TB SAS 7.2K LFF LP DS HDD 834133-001
HPE 3 TB SAS 7.2K LFF LP DS HDD 846615-001
HPE 3.84 TB SAS RI LFF LPC DS SSD 875687-001
HPE 4 TB SAS 7.2K LFF LP 512e HDD 862137-001
Table Continued
Illustrated parts catalog 11

Description Spare part number
HPE 4 TB SAS 7.2K LFF LP DS HDD 834134-001
HPE 6 TB SAS 7.2K LFF LP 512e HDD 862136-001
HPE 6 TB SAS 7.2K LFF LP DS HDD 846611-001
HPE 7.68 TB SAS 12G RI LFF-LPc DS SSD 870461-001
HPE 8 TB SAS 7.2K LFF LP He 512e DS HDD 861608-001
HPE 8 TB SAS 7.2K LFF LP 512e DS HDD 834132-001
HPE 10 TB SAS 7.2K LFF LP He 512e DS HDD 857966-001
HPE Smart Storage Battery spare part
Customer self repair on page 15: mandatory
Description Spare part number
HPE Smart Storage battery 871264-001
Expansion board option spare parts
Customer self repair on page 15: mandatory
Table 1: Smart Array SAS controllers
Description Spare part number
HPE Smart Array E208i-e SR Gen10 Controller 836267-001
HPE Smart Array P408i-e SR Gen10 Controller 836270-001
HPE Smart Array E208i-p SR Gen10 Controller 836266-001
HPE Smart Array P408i-p SR Gen10 Controller 836269-001
Table 2: Fibre channel controllers
Description Spare part number
HPE StoreFabric CN1200E 10Gb Converged
Network Adapter
767078-001
HPE StoreFabric CN1200E-T 10Gb Converged
Network Adapter
827607-001
HPE StoreFabric CN1100R-T 10Gb Converged
Network Adapter
827605-001
HPE CN1100R 2P Converged Network Adapter 706801-001
HPE SN1100Q 16Gb 1p FC Host Bus Adapter 853010-001
HPE SN1100Q 16Gb 2p FC Host Bus Adapter 853011-001
HPE SN1600Q 32Gb 1p FC Host Bus Adapter 868140-001
HPE SN1600E 32Gb 1p FC Host Bus Adapter 869999-001
Table Continued
12 HPE Smart Storage Battery spare part

Description Spare part number
HPE SN1600E 32Gb 2p FC Host Bus Adapter 870000-001
HPE SN1200E 16Gb 1p FC Host Bus Adapter 870001-001
HPE SN1200E 16Gb 2p FC Host Bus Adapter 870002-001
Table 3: Network controllers
Description Spare part number
HPE Ethernet 1Gb 2P 332T Adapter 616012-001
HPE Ethernet 1Gb 4-port 331T Adapter 649871-001
HPE Ethernet 1Gb 2P 361T Adapter 656241-002
HPE Ethernet 10Gb 2P 530SFP+ Adapter 656244-001
HPE Ethernet 10Gb 2P 530T Adapter 657128-001
HPE Ethernet 10Gb 2-port 562SFP+ Adapter 790316-001
HPE Ethernet 1Gb 4-port 366T Adapter 816551-001
HPE Ethernet 10/25Gb 2P 640SFP28 Adapter 840140-001
HPE Ethernet 4x25Gb 1p 620QSFP28 Adapter 840134-001
HPE Ethernet 10Gb 2p 535T Adapter 815669-001
HPE Ethernet 10/25Gb 2p 631SFP28 Adapter 840130-001
HPE Ethernet 10Gb 2p 562T Adapter 840137-001
HPE Ethernet 10/25Gb 2p 621SFP28 Adapter 869570-001
HPE Ethernet 10Gb 2p 521T Adapter 869573-001
Table 4: FlexibleLOM adapters
Description Spare part number
HPE IB FDR/EN 40Gb 2P 544+FLR-QSFP Adapter 764737-001
HPE Ethernet 1Gb 4P 331FLR Adapter 789897-001
HPE Ethernet 1Gb 4-port 366FLR Adapter 669280-001
HPE FlexFabric 10Gb 2P 534FLR-SFP+ Adapter 701531-001
HPE FlexFabric 10Gb 2P 533FLR-T Adapter 701534-001
HPE Ethernet 10Gb 2-port 562FLR-SFP+Adapter 790317-001
HPE FlexFabric 10Gb 4P 536FLR-T Adapter 768082-001
HPE Ethernet 10/25Gb 2P 640FLR-SFP28 Adapter 840139-001
HPE Ethernet 10/25Gb 2p 631FLR-SFP28 Adapter 840133-001
HPE Ethernet 10Gb 2p 535FLR-T Adapter 854177-001
HPE Ethernet 10Gb 2p 562FLR-T Adapter 840138-001
Table Continued
Illustrated parts catalog 13

Description Spare part number
HPE Ethernet 10Gb 2p 522FLR-T Converged
Network Adapter
869571-001
HPE Ethernet 10/25Gb 2p 622FLR-SFP28
Converged Network Adapter
869572-001
Table 5: Infiniband adapters
Description Spare part number
HPE IB EDR 100Gb 1p 841QSFP28 adapter 878578-001
Infiniband Fourteen Data Rate (FDR)/Ethernet
10Gb/40Gb two port 544+ Quad Small Form-factor
Pluggable (QSFP) adapter
764736-001
840 Quad Small Form-factor Pluggable (QSFP28)
100GB adapter - Infiniband (IB), Enhanced Data
Rate/Ethernet (EDR/EN), one port
828107-001
840 Quad Small Form-factor Pluggable (QSFP28)
100GB adapter - Infiniband (IB), Enhanced Data
Rate/Ethernet (EDR/EN), two ports
828108-001
100Gb one port OP101 Quad Small Form-factor
Pluggable (QSFP28) - x8 PCIe Gen3 with Intel
Omni-Path architecture adapter
841702-001
Omni-Path Adapter 1x Quad Small Form-factor
Pluggable 28 (QSFP28) - Low-profile PCIe Gen3
x1
841703-001
Table 6: PCIe accelerators
Description Spare part number
HPE 800 GB PCIe x4 WI HH Card 804566-001
HPE 800 GB PCIe x4 MU HH Card 804568-001
HPE 1.6 TB PCIe x4 WI HH Card 804567-001
HPE 1.6 TB PCIe x4 MU HH Card 804569-001
HPE 2.0 TB PCIe x4 MU HH Card 804570-001
Chassis lift handle spare parts
Customer self repair on page 15: optional
Description Spare part number
Chassis lift handles (4) 768486-001
14 Chassis lift handle spare parts

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service
provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 15

•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
16 Customer self repair

un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Customer self repair 17

Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
18 Customer self repair

Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Customer self repair 19

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
20 Customer self repair