HP USB 3.0 4-Port SuperSpeed PCIe x1 Card User manual

HP USB 3.0 4-Port SuperSpeed PCIe x1
Card
User Guide

© Copyright 2011 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft, Windows, and Windows Vista are
either trademarks or registered trademarks
of Microsoft Corporation in the United
States and/or other countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
First Edition (July, 2011)
Document Part Number: 665811-001

About This Guide
This guide provides information on installing the HP USB 3.0 4-Port SuperSpeed PCIe x1 Card.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
ENWW iii

iv About This Guide ENWW

Table of contents
1 Product Features ............................................................................................................................................ 1
Kit Contents .......................................................................................................................................... 2
2 Installing the HP USB 3.0 4-Port SuperSpeed PCIe x1 Card ....................................................................... 3
Warnings and Cautions ........................................................................................................................ 3
Installing the USB 3.0 Driver ................................................................................................................ 4
Accessing the Internal Components of the Computer .......................................................................... 4
Installing the HP USB 3.0 4-Port SuperSpeed PCIe x1 Card .............................................................. 5
Reassembling the Computer ................................................................................................................ 7
Compatible USB 3.0 Devices ............................................................................................................... 7
Appendix A Troubleshooting ............................................................................................................................ 8
Solving Common Problems .................................................................................................................. 8
Online Technical Support ..................................................................................................................... 8
Preparing to Call Technical Support ..................................................................................................... 9
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vi ENWW

1 Product Features
The HP USB 3.0 4-Port SuperSpeed PCIe x1 card provides increased data transfer and greater
bandwidth to USB devices connected to your computer. The USB 3.0 PCIe card has the following
features:
●USB 3.0 interface with up to 5Gbps data transfer rate – 10 times faster than USB 2.0 – and is
capable of superior performance to transfer high definition content such as video and media
players
●Backwards compatible with any existing USB devices
●Includes 4 USB 3.0 ports – 2 external ports and 2 internal ports
●Includes a USB 3.0 to USB 2.x/1.x adapter
●Fits conveniently in a half-height or full height expansion slot in the computer with convenient
half-height bracket as well as the default full-height bracket
●Compatible with Microsoft Windows XP, Vista, Win7 (32/64), and Linux systems
To determine the compatibility of this product with your HP computer, see QuickSpecs online at
http://www.hp.com/go/productbulletin.
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Kit Contents
Figure 1-1 Kit Contents
1I/O and Security Software and Documentation CD with software drivers and documentation
2 HP SuperSpeed USB 3.0 PCIe x1 card (with full-height expansion bracket attached)
3 SATA to SATA split power extension cable
4 Low profile expansion bracket to replace the full-height expansion bracket required on some computer models
5 USB 3.0 to USB 2.x/1.x adapter
2 Chapter 1 Product Features ENWW

2 Installing the HP USB 3.0 4-Port
SuperSpeed PCIe x1 Card
Warnings and Cautions
WARNING! Any surface or area of the equipment marked with this symbol indicates the
presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
To reduce the risk of injury from a hot component, enable the surface to cool before touching.
WARNING! Any surface or area of the equipment marked with this symbol indicates the
presence of an electrical shock hazard. To reduce the risk of injury from electrical shock, do not open
any enclosed area marked with this symbol.
WARNING! To reduce the risk of electric shock or damage to your equipment:
— Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
— Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
— Disconnect power from the equipment by unplugging the power cord from the electrical outlet.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes
proper computer setup, posture, health, and work habits for computer users, and provides important
electrical and mechanical safety information. This guide is located at http://www.hp.com/ergo and on
the documentation CD (if one is included with the product).
CAUTION: Static electricity can damage the electronic components of the computer. Before
beginning these procedures, be sure you discharge static electricity by briefly touching a grounded
metal object.
CAUTION: To prevent damage to the computer, observe the following Electrostatic Discharge
(ESD) precautions while performing the system parts removal and replacement procedures:
— Work on a static-free mat.
— Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your
body to the ground.
— Create a common ground for the equipment you are working on by connecting the static-free mat,
static strap, and peripheral units to that piece of equipment.
NOTE: HP accessories are for use in HP computer products. They have been extensively tested for
reliability and are manufactured to high quality standards.
ENWW Warnings and Cautions 3

Installing the USB 3.0 Driver
1. For Microsoft Windows Vista and Windows 7 operating systems, you must disable the User
Account Control (UAC) before installing the driver.
To turn off the UAC in Windows Vista, go to Start > Control Panel > User Accounts > User
Accounts > Turn User Account Control on or off. Clear the check mark from the box next to
Use User Account Control (UAC) to help protect your computer.
To turn off the UAC in Windows 7, go to Start > Control Panel > User Accounts and Family
Safety > User Accounts > Change User Account Control Settings. Set the slider to Never
Notify.
2. Restart the computer to allow the system to recognize that the UAC has been disabled.
3. Insert the CD included with your USB 3.0 PCIe kit.
4. Navigate to and click USB 3.0 3RUW6XSHU6SHHGDrivers and follow the on-screen instructions.
5. After installing the driver, return the User Account Control (UAC) to its default setting in the
Control Panel.
NOTE: HP recommends that you periodically check for driver updates. To download driver updates
go to http://www.hp.com/support.
Accessing the Internal Components of the Computer
To prepare the computer for installation of the HP USB 3.0 4-Port SuperSpeed PCIe x1 card, refer to
the documentation included with your computer for detailed instructions to:
1. Power off and unplug the computer from the power source.
2. Remove the computer cover or access panel.
4 Chapter 2 Installing the HP USB 3.0 4-Port SuperSpeed PCIe x1 Card ENWW

Installing the HP USB 3.0 4-Port SuperSpeed PCIe x1
Card
1. A full-height expansion cover bracket is attached to the USB 3.0 PCIe card. If your computer
requires a half-height bracket, remove the two screws that secure the full-height bracket to the
card (1), remove the bracket from the card (2), place the low-profile bracket on the card (3), and
secure the bracket with the two screws (4).
If you want to connect internal USB 2.x or 1.x devices to the card, install the 3.0 to 2.x/1.x
adapter onto the rear of the card (5).
Figure 2-1 Installing the Expansion Cover Bracket
2. Remove the appropriate expansion slot cover from the rear of the computer.
3. Insert the USB 3.0 PCIe x1 card into an available PCIe expansion slot in the computer.
NOTE: The USB 3.0 PCIe card has a PCIe 2.0 5 GHz interface. For optimal performance,
install this card in a PCIe 2.0 slot. Installing it in a PCIe 1.0 slot could cause the card to run at a
reduced 2.5 GHz throughput.
Refer to the documentation included with your computer for detailed instructions on installing an
expansion card.
4. Look for an available SATA Power connector inside the chassis. If one is available, do the
following:
ENWW Installing the HP USB 3.0 4-Port SuperSpeed PCIe x1 Card 5

●Using the SATA power cable provided, plug the far end of the cable labeled P3 into the
SATA power connector on the top edge of the USB 3.0 PCIe card. Plug the other end of the
cable labeled P1 into the available SATA power cable.
Figure 2-2 Installing the USB 3.0 PCIe x1 Card with Available Power Connector
If there is no available SATA power connector inside the chassis, do the following:
●Disconnect the SATA power cable from the rear of any available SATA drive, such as a
hard drive or optical drive.
Figure 2-3 Disconnecting a SATA Power Cable
6 Chapter 2 Installing the HP USB 3.0 4-Port SuperSpeed PCIe x1 Card ENWW

●Using the SATA power cable provided, plug the far end of the cable labeled P3 into the
SATA power connector on the top edge of the USB 3.0 PCIe card. Plug the middle
connector on the cable labeled P2 into the rear of the drive that was disconnected in the
previous step. Plug the other end of the cable labeled P1 into the SATA power cable that
was disconnected from the drive.
Figure 2-4 Installing the USB 3.0 PCIe x1 Card with No Available Power Connector
5. If you are installing an internal USB device, connect the device to the USB connector on the rear
of the card. USB 3.0 devices connect directly to the rear of the card. USB 2.x and 1.x require the
USB 3.0 to USB 2.x/1.x adapter.
Reassembling the Computer
After installing the USB 3.0 PCIe x1 card:
1. Replace the computer cover or access panel.
2. Plug in and power on the computer.
3. After powering on the computer, make sure the card is being recognized by the system (a popup
message should be displayed in the system tray on the Windows taskbar).
4. Connect your USB device(s) to the USB port(s) on the USB 3.0 PCIe card. Refer to the device
manufacturer's documentation for specific instructions on connecting a device.
Compatible USB 3.0 Devices
For a brief list of manufacturer-tested USB 3.0 devices, refer to the compatible USB 3.0 devices list
available on the CD included with this kit.
The card is tested for inter-operability and compatibility with USB devices posted on the
http://www.USB.org website.
NOTE: If a mouse or keyboard is connected to the USB 3.0 ports on the USB 3.0 PCIe card, the
computer will not wake from Sleep mode by clicking the mouse or pressing any key on the keyboard.
Therefore, HP does not recommend plugging a keyboard or mouse into the USB 3.0 ports.
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A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause for each problem, and the
recommended solution.
Problem Possible Cause Solution
USB connected device is not
recognized.
USB 3.0 drivers are not installed. Install the driver software for the new
USB 3.0 PCIe card. Try another USB
port on the computer, preferably a USB
port built into the PC. If the built-in USB
port recognizes the device, be sure you
install the driver software for the new
USB 3.0 PCIe card before you connect
the USB devices to your system.
Device drivers are not installed. Test the device by plugging it into a
built-in USB port on the computer. If the
device is not working, you may need to
install drivers for the device. Check with
the device manufacturer for driver
installation instructions.
Device is defective. If the you have installed all required
drivers and the device does not
function, the device may be defective.
Replace the device or contact the
device manufacturer.
USB port is not working. Plug the device into a different USB
port on the computer.
Device plugged into a USB 3.0 port
does not operate at expected speed.
The USB 3.0 PCIe card is installed in a
PCIe 1.0 slot on the computer.
Install the card in a PCIe 2.0 slot on the
computer. The card will operate up to 5
GHz if installed in a PCIe 2.0 slot but
will only operate up to 2.5 GHz if
installed in a PCIe 1.0 slot.
Computer will not wake from Sleep
mode after clicking the mouse or
pressing any key on the keyboard.
The computer will not wake from Sleep
mode if the mouse or keyboard is
connected to the USB 3.0 PCIe card.
Plug the mouse or keyboard into a built-
in USB 2.0 connector on the computer.
Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support.
8 Appendix A Troubleshooting ENWW

Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may call technical
support. Refer to the Support Telephone Numbers guide on the I/O and Security Software and
Documentation CD.
Have the following information available when you call:
●Serial number of the computer in which the accessory is installed
●Purchase date on invoice
●Condition under which the problem occurred
●Error messages received
●Hardware configuration
●Hardware and software you are using
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