HP FlexNetwork MSR 954 User manual

HPE FlexNetwork MSR 954 Routers
Installation Guide
Part number: 5998-8750
Document version: 6W103-20160516

© Copyright 2016 Hewlett Packard Enterprise Development LP
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i
Contents
Preparing for installation ················································································· 1
Safety recommendations ···································································································································1
Safety symbols···········································································································································1
General safety recommendations ··············································································································1
Electricity safety ·········································································································································1
ESD prevention ··········································································································································2
Examining the installation site····························································································································2
Temperature and humidity ·························································································································2
Cleanliness·················································································································································2
Cooling ·······················································································································································3
EMI·····························································································································································3
Lightning protection····································································································································3
Installation accessories and tools ··············································································································4
Pre-installation checklist ····································································································································5
Installing the router ························································································· 7
Installation prerequisites ····································································································································7
Installation flowchart ··········································································································································7
Installing the router ············································································································································8
Mounting the router on a workbench··········································································································8
Mounting the router on a wall·····················································································································9
Installing the router in a rack ····················································································································10
Grounding the router ································································································································12
Installing a 4G SIM card (JH296A/JH297A/JH298A/JH299A) ·········································································14
Installing a 4G SIM card (JH373A) ··················································································································14
Installing a Micro SD card ································································································································17
Installing a 4G antenna ····································································································································18
Connecting a 4G antenna extension cable to a 4G router···············································································19
Installing a WLAN antenna ······························································································································19
Connecting Ethernet interface cables ······································································································20
Connecting the console cable and setting terminal parameters ······························································20
Connecting the power cord ······················································································································21
Verifying the installation ···························································································································22
Accessing the router for the first time ··············································································································22
Powering on the router·····························································································································22
Observing the startup process ·················································································································22
Power-on check ·······································································································································23
Configuring basic settings for the router ··································································································24
Troubleshooting ···························································································· 25
Power supply failure·········································································································································25
Symptom ··················································································································································25
Solution ····················································································································································25
No display on the configuration terminal··········································································································25
Symptom ··················································································································································25
Solution ····················································································································································25
Garbled display on the configuration terminal··························································································26
No response from the serial port······················································································································26
Symptom ··················································································································································26
Solution ····················································································································································26
3G/4G SIM card and 4G antenna failures········································································································26
Symptom ··················································································································································26
Solution ····················································································································································26
Restoring the factory settings ··························································································································27
Scenario 1 ················································································································································27
Scenario 2 ················································································································································27
Scenario 3 ················································································································································27

ii
Reset button usage guidelines·················································································································27
Appendix A Chassis views and technical specifications ······························· 29
Chassis views ··················································································································································29
JH296A ····················································································································································29
JH297A ····················································································································································30
JH298A ····················································································································································30
JH299A ····················································································································································31
JH373A ····················································································································································32
Technical specifications ···································································································································32
Appendix B LEDs·························································································· 34
LEDs ································································································································································34
JH296A ····················································································································································34
JH297A ····················································································································································34
JH298A ····················································································································································35
JH299A ····················································································································································35
JH373A ····················································································································································36
LED description················································································································································36
Document conventions and icons ································································· 39
Conventions ·····················································································································································39
Network topology icons····································································································································40
Support and other resources ········································································ 41
Accessing Hewlett Packard Enterprise Support ······························································································41
Accessing updates···········································································································································41
Websites ··················································································································································42
Customer self repair·································································································································42
Remote support········································································································································42
Documentation feedback ·························································································································43
Index ············································································································· 44

1
Preparing for installation
The HPE MSR954 Router Series includes the models in Table 1.
Table 1 HPE MSR954 Router Series models
Product code HPE description RMN
JH296A HPE MSR95X 1GbE+SFP Router BJNGA-BB0036
JH297A HPE MSR95X-W 1GbE+SFP (WW) Router BJNGA-BB0037
JH298A HPE MSR95X-W 1GbE+SFP LTE (AM) Router BJNGA-BB0038
JH299A HPE MSR95X-W 1GbE+SFP LTE (WW) Router BJNGA-BB0039
JH373A HPE MSR954 1GbE Dual 4G (WW) Router BJNGA-BB0042
IMPORTANT:
For regulatory identification purposes, every MSR954 router is assigned a regulatory model
number (RMN). These regulatory model numbers should not be confused with the marketing
name HPE MSR954 or the product codes.
Safety recommendations
To avoid any equipment damage or bodily injury, read the following safety recommendations before
installation. Note that the recommendations do not cover every possible hazardous condition.
Safety symbols
When reading this document, note the following symbols:
WARNING means an alert that calls attention to important information that if not understood or
followed can result in personal injury.
CAUTION means an alert that calls attention to important information that if not understood or
followed can result in data loss, data corruption, or damage to hardware or software.
General safety recommendations
•Keep the router and installation tools away from walk areas.
•Place the router in a dry and flat location and make sure anti-slip measures are in place.
•Remove all external interface cables and power cords before moving the router.
Electricity safety
•Locate the external power switch in the room before installation. Shut off the power
immediately if an accident occurs.
•Make sure the router is reliably grounded.
•Do not remove and install the chassis cover when the router is operating.
•Connect the interface cables correctly.
•Use an uninterrupted power supply (UPS).

2
•Do not work alone when the router has power
•Always make sure the power has been disconnected during installation or replacement.
ESD prevention
WARNING!
Check the resistance of the ESD wrist strap for safety. The resistance reading should be in the
range of 1 to 10 megohm (Mohm) between a human body and the ground.
To prevent electrostatic discharge (ESD), follow these guidelines:
•Make sure the router and the floor are reliably grounded.
•Keep the equipment room clean to reduce the negative effects of dusts and particles.
•Maintain the humidity and temperature levels in the acceptable range.
•Always wear an ESD wrist strap. Make sure the wrist strap makes good skin contact and is
reliably grounded.
No ESD wrist strap is provided with the router. Prepare it yourself.
To attach an ESD wrist strap:
1. Wear the wrist strap on your wrist.
2. Lock the wrist strap tight around your wrist to maintain good contact with the skin.
3. Secure the wrist strap lock and the alligator clip lock together.
4. Attach the alligator clip to the grounding screw on the router.
Examining the installation site
The router can only be used indoors. To ensure correct operation and a long lifespan for your
router, the installation site must meet the requirements in this section.
Temperature and humidity
Maintain the temperature and humidity in the equipment room as described in Table 2.
•Lasting high relative humidity can cause poor insulation, electricity creepage, mechanical
property change of materials, and metal corrosion.
•Lasting low relative humidity can cause washer contraction and ESD and bring problems
including loose captive screws and circuit failure.
•High temperature can accelerate the aging of insulation materials and significantly lower the
reliability and lifespan of the router.
Table 2 Temperature/humidity requirements in the equipment room
Temperature Relative humidity
0°C to 45°C (32°F to 113°F) 5% to 95%, noncondensing
Cleanliness
Dust buildup on the chassis might result in electrostatic adsorption, which causes poor contact of
metal components and contact points, especially when indoor relative humidity is low. In the worst
case, electrostatic adsorption can cause communication failure.

3
Table 3 Dust concentration limit in the equipment room
Substance Concentration limit (particles/m3)
Dust particles
≤3 x 104
(No visible dust on the tabletop in three days)
NOTE:
Dust diameter ≥5 µm
The equipment room must also meet strict limits on salts, acids, and sulfides to eliminate corrosion
and premature aging of components, as shown in Tabl e 4.
Table 4 Harmful gas limits in an equipment room
Gas Maximum concentration (mg/m3)
SO20.2
H2S 0.006
NH30.05
Cl20.01
Cooling
•Maintain a minimum clearance of 10 cm (3.94 in) around the air vents.
•Make sure the installation site has a good ventilation system.
EMI
All electromagnetic interference (EMI) sources, from outside or inside of the router and application
system, adversely affect the router in the following ways:
•A conduction pattern of capacitance coupling.
•Inductance coupling.
•Electromagnetic wave radiation.
•Common impedance (including the grounding system) coupling.
To prevent EMI, perform the following tasks:
•If AC power is used, use a single-phase three-wire power receptacle with protection earth (PE)
to filter interference from the power grid.
•Keep the router far away from radio transmitting stations, radar stations, and high-frequency
devices.
•Use electromagnetic shielding, for example, shielded interface cables, when necessary.
Lightning protection
To protect the router from lightning, follow these guidelines:
•Make sure the router is reliably grounded by using a grounding cable.
•Make sure the AC power receptacle is reliably grounded.
•Install a lightning protector at each power input end.

4
Installation accessories and tools
Table 5 Installation accessories
Product code Description Quantity Applicable models
JG669A
4G antenna
2 •JH298A
•JH299A
JG669A
4G antenna
4 •JH373A
5189-9346
WLAN antenna
2
•JH297A
•JH298A
•JH299A
5188-9371
Grounding cable
1
•JH296A
•JH297A
•JH298A
•JH299A
•JH373A
N/A
Floating nut
User supplied
•JH296A
•JH297A
•JH298A
•JH299A
•JH373A
N/A
M6 screw
User supplied
•JH296A
•JH297A
•JH298A
•JH299A
•JH373A
N/A
M4 screw
User supplied
•JH296A
•JH297A
•JH298A
•JH299A
•JH373A
JH316A
Mounting brackets
User supplied
•JH296A
•JH297A
•JH298A
•JH299A
N/A
Wall anchor and screw
User supplied
•JH296A
•JH297A
•JH298A
•JH299A

5
Product code Description Quantity Applicable models
5184-7298
Rubber feet
1 kit
•JH296A
•JH297A
•JH298A
•JH299A
•JH373A
5190-1728
Bail latch
1 kit
•JH296A
•JH297A
•JH298A
•JH299A
5190-1727
Console cable
1 kit
•JH296A
•JH297A
•JH298A
•JH299A
•JH373A
Figure 1 User-supplied tools and equipment
Pre-installation checklist
Item Requirements
Installation
site
Ventilation
•There is a minimum clearance of 10 cm (3.9 in) around the air
inlet and outlet vents.
•An adequate ventilation system is available at the installation site.
Temperature 0°C to 40°C (32°F to 104°F)
Relative humidity 5% to 90% (noncondensing)
Cleanness Dust concentration ≤3 × 104 particles/m3 (no visible dust on the
tabletop over three days)
ESD prevention
•The router and floor are reliably grounded.
•The equipment room is dust-controlled.
•Humidity and temperature are maintained at acceptable levels.
•An ESD wrist strap is available.
EMI prevention
•A single-phase three-wire power receptacle with protection earth
(PE) is available for filtering interference from the power grid.
•The router is far away from radio transmitting stations, radar
stations, and high-frequency devices.
•Electromagnetic shielding, for example, shielded interface cables,
is used as required.
Ruler Wire-stripping pliers Rubber hammer
Drill MarkerDiagonal pliers
Flathead screwdriver
Phillips screwdriver
ESD wrist strap

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Item Requirements
Lightning
protection
•The router is reliably grounded.
•The AC power receptacle is reliably grounded.
•(Optional.) Port lightning protectors are available. A signal
lightning arrester is required at the input end of an external signal
cable.
•(Optional.) Power lightning protectors are available.
Electricity safety
•A UPS is available.
•The external power switch is located so to shut off the power
immediately when an accident occurs.
Workbench •The workbench is stable.
•The workbench is reliably grounded.
Safety
precautions
•The router is far away from any sources of heat or moisture.
•The emergency power switch in the equipment room is identified and accessible.
Tools •Installation accessories supplied with the router are ready.
•User-supplied tools are ready.
Reference •Documents shipped with the router are available.
•Online documents are available.

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Installing the router
WARNING!
To avoid injury, do not touch bare wires, terminals, or parts with high-voltage hazard signs.
IMPORTANT:
•The barcode on the router chassis contains product information that must be provided to local
sales agent when you return a faulty router for repair.
•Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want
to open the chassis, contact Hewlett Packard Enterprise for permission. Otherwise, Hewlett
Packard Enterprise shall not be liable for any consequence.
Installation prerequisites
•You have read "Preparing for installation" carefully.
•All requirements in "Preparing for installation" are met.
Installation flowchart
The following installation options are available for the router:
•Workbench mounting.
•Wall mounting.
•Rack mounting.
Determine the installation method according to the installation environment. Follow the installation
flowchart shown in Figure 2 to install the router.

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Figure 2 Installation flowchart
Installing the router
Mounting the router on a workbench
IMPORTANT:
•Make sure the workbench is clean, stable, and reliably grounded.
•Maintain a minimum clearance of 10 cm (3.9 in) around the router for heat dissipation.
•Do not place heavy objects on the router.
To mount the router on a workbench:
1. Place the router upside down on the workbench and attach the rubber feet to the four round
holes in the chassis bottom.
2. Place the router with the upside up on the workbench.

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Figure 3 Mounting the router on a workbench
Mounting the router on a wall
1. Mark two screw hole locations on the wall.
2. Drill holes with a minimum depth of 22 mm (0.87 in) in the marked locations.
3. Use a hammer to tap an anchor into each hole until the anchor end is flush with the wall.
4. Drive a screw into each anchor and make sure the screw protrudes a minimum of 1.5 mm
(0.06 in) from the wall.
5. Hang the router on the screws.
Position the router so the network interfaces face downwards, and the sides with ventilation
openings are perpendicular to the ground, as shown in Figure 4.

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Figure 4 Wall-mounting the router
Installing the router in a rack
CAUTION:
The mounting brackets can support only the weight of the router. Do not place objects on the
router.
To install the router in a rack:
1. Use a mounting bracket to mark the cage nut installation holes in the front rack posts, as
shown in Figure 5.
Make sure the cage nut installation holes on the front rack posts are on a horizontal line.
≥22 mm (0.87 in)
≥1.5 mm
(0.06 in)
1
2
3 4
5 6
160 mm (6.30 in)：JH296A/JH297A/JH298A/
JH299A
240mm(9.45in)：JH373A

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Figure 5 Marking cage nut installation holes
2. Install the cage nuts, as shown in Figure 6.
a. Insert one ear of a cage nut into the marked installation hole.
b. Use a flathead screwdriver to push another ear into the same hole.
Figure 6 Installing cage nuts

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3. Attach mounting brackets to both sides of the router, as shown in Figure 7.
Figure 7 Attaching mounting brackets to the router
4. Use M6 screws to attach the mounting brackets on the router to the front rack posts, as
shown in Figure 8.
Figure 8 Securing the router to the rack
Grounding the router
CAUTION:
•Correctly connecting the grounding cable is crucial to lightning protection and EMI protection.
When you install and use the router, first ground the router reliably.
•Ensure a minimum resistance of 5 ohms between the router and the ground.
The router provides only a ring terminal. No grounding cable is provided with the router. Purchase
a grounding cable yourself.

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Grounding the router with a grounding strip
1. Remove the grounding screw from the grounding hole in the chassis.
2. Use the grounding screw to attach the ring terminal of the grounding cable to the grounding
hole.
3. Use a screwdriver to fasten the grounding screw.
4. Connect the other end of the grounding cable to the grounding strip.
Figure 9 Connecting the grounding cable to the router
Grounding the router by burying a grounding conductor in the earth ground
If the installation site does not have any grounding strips, but earth ground is available, hammer a
0.5 m (1.64 ft) or longer angle iron or steel tube into the earth ground to act as a grounding
conductor.
Weld the yellow-green grounding cable to the angel iron or steel tube and treat the joint for
corrosion protection.
Figure 10 Grounding the router by burying a grounding conductor in the earth ground

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Installing a 4G SIM card
(JH296A/JH297A/JH298A/JH299A)
CAUTION:
•Do not hot-swap a 4G SIM card.
•To avoid damaging the SIM card slot, do not use excessive force when installing a 4G SIM
card.
To install a 4G SIM card:
1. Remove the screw on the 4G SIM card slot cover and take off the cover.
2. Insert the 4G SIM card into the SIM card slot along the guide rails.
3. Reinstall the cover and fasten the screw on the cover.
Figure 11 Installing a 4G SIM card
Installing a 4G SIM card (JH373A)
CAUTION:
•To avoid damage to the 4G SIM card holder, do not use excessive force when installing the 4G
SIM card.
•Do not hot-swap a 4G SIM card.
To install a 4G SIM card:
1. Remove the screw of the 4G SIM card socket cover on the router bottom and take off the
cover.

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Figure 12 Removing the 4G SIM card socket cover
2. Install SIM 1 and SIM 2.
Figure 13 Install SIM 1 and SIM 2.

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3. Push the 4G SIM card holder in the direction marked "OPEN" so the holder projects upwards.
Do not insert the 4G SIM card to the card holder before projecting the card holder up or lift the
holder forcibly.
Figure 14 Incorrect installations
4. Insert the 4G SIM card along the slide rails to the holder.
5. Put down the holder and push the holder in the direction marked "LOCK" to lock the card in
position.
Figure 15 Installing the 4G SIM card