HP StorageWorks Edge Switch 2/12 User manual

Service
Manual
hp StorageWorks
Edge Switch 2/12
Product Version: FW v06.xx/HAFM SW v08.02.00
Second Edition (July 2004)
Part Number: AA-RURDB-TE
This manual describes diagnostic, repair, and removal and replacement procedures for field
replaceable units (FRUs) for the HP StorageWorks Edge Switch 2/12.

© Copyright 2003-2004 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be
liable for errors contained herein or for incidental or consequential damages in connection with the furnishing,
performance, or use of this material.
This document contains proprietary information, which is protected by copyright. No part of this document may be
photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard.
The information contained in this document is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The
information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties
for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products.
Nothing herein should be construed as constituting an additional warranty.
Edge Switch 2/12 Service Manual
Second Edition (July 2004)
Part Number: AA-RURDB-TE

3Edge Switch 2/12 Service Manual
contents
Contents
About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Intended audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Related documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Document conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Text symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Equipment symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Rack stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
HP technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
HP storage web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
HP authorized reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Switch Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Error-Detection, Reporting, and Serviceability Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Software Diagnostic Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
EWS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SNMP Trap Message Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Maintenance Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Tools Supplied with the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Tools Supplied by Service Personnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2 Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Maintenance Analysis Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents
4Edge Switch 2/12 Service Manual
MAP 0000: Start MAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
MAP 0100: Power Distribution Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
MAP 0200: POST Failure Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
MAP 0300: Loss of Web Browser PC Communication . . . . . . . . . . . . . . . . . . . . . . . . . 48
MAP 0400: FRU Failure Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
MAP 0500: Port Failure and Link Incident Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
MAP 0600: Fabric, ISL, and Segmented Port Problem Determination. . . . . . . . . . . . . . 76
3 Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Procedural Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Log Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Obtain Port Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
EWS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Port List Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Port Stats Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Port Properties Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Perform Port Diagnostic Loopback Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Internal Loopback Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
External Loopback Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Collect Maintenance Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Set the Switch Online or Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Set Online State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Set Offline State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Block or Unblock a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Block a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Unblock a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Clean Fiber-Optic Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Power-On Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Power-Off Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
IML or Reset the Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Switch IML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Switch Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Manage Firmware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Determine Switch Firmware Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Add a Firmware Version to the Browser PC Hard Drive . . . . . . . . . . . . . . . . . . . . . . . 117
Download a Firmware Version to the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Reset Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Contents
5Edge Switch 2/12 Service Manual
4 Optical Transceiver Removal and Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Procedural Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Remove and Replace an SFP Optical Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
5 Illustrated Parts Breakdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Front-Accessible FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Miscellaneous Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
A Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
System Events (000 through 199). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Fan Module Events (300 through 399). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
CTP Card Events (400 through 499) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Port Events (500 through 599) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Thermal Events (800 through 899). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Figures
1 Edge Switch 2/12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2 EWS interface: View panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3 Multi-mode and single-mode loopback plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4 Fiber-optic protective plug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5 Null modem cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
6 View panel (EWS interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
7 View panel (Port Properties tab) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
8 View panel (FRU Properties tab). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
9 Monitor panel (Log page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
10 Connection Description dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
11 Connect To dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12 COMn Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
13 Edge-12 - HyperTerminal dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
14 Disconnect message box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
15 Save Session message box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
16 Monitor panel (Log page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
17 Monitor panel (Port List page). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
18 Monitor panel (Port Stats page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Contents
6Edge Switch 2/12 Service Manual
19 View panel (Port Properties page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
20 Operations panel (Port page with Diagnostics tab) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
21 Operations panel (Maintenance page with Dump Retrieval tab). . . . . . . . . . . . . . . . . . 107
22 Save As dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
23 Operations panel (Switch page with Online State tab) . . . . . . . . . . . . . . . . . . . . . . . . . 109
24 Configure panel (Ports page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
25 Clean fiber-optic components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
26 View panel (Unit Properties page). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
27 Operations panel (Maintenance page with Firmware Upgrade tab . . . . . . . . . . . . . . . . 120
28 Browser-specific message box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
29 Firmware Received message box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
30 Firmware Upgrade Complete message box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
31 Operations panel (Switch page with Reset Config tab) . . . . . . . . . . . . . . . . . . . . . . . . . 124
32 Browser-specific message box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
33 Front-accessible FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
34 Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Tables
1 Document conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2 Factory-Set Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3 MAP Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4 Event Codes versus Maintenance Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5 MAP 0200 Event Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6 MAP 0200 Byte 0 FRU Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
7 MAP 400 Event Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
8 MAP 500 Event Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
9 Port Operational States and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
10 Invalid Attachment Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
11 MAP 600 Event Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
12 Port Segmentation Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
13 Byte 4 Segmentation Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
14 Bytes 8 through 11 Failure Reasons and Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
15 Port Operational States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
16 Front-Accessible FRU Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
17 Miscellaneous Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
18 HAFM Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
19 Element Manager Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
20 Event Code 011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Contents
7Edge Switch 2/12 Service Manual
21 Event Code 021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
22 Event Code 031 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
23 Event Code 051 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
24 Event Code 052 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
25 Event Code 061 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
26 Event Code 062 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
27 Event Code 063 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
28 Event Code 070 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
29 Event Code 071 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
30 Event Code 072 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
31 Event Code 073 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
32 Event Code 074 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
33 Event Code 080 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
34 Event Code 081 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
35 Event Code 120 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
36 Event Code 121 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
37 Event Code 140 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
38 Event Code 141 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
39 Event Code 142 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
40 Event Code 143 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
41 Event Code 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
42 Event Code 151 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
43 Event Code 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
44 Event Code 301 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
45 Event Code 302 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
46 Event Code 310 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
47 Event Code 311 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
48 Event Code 312 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
49 Event Code 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
50 Event Code 410 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
51 Event Code 411 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
52 Event Code 412 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
53 Event Code 421 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
54 Event Code 423 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
55 Event Code 426 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
56 Event Code 433 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
57 Event Code 440 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
58 Event Code 442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Contents
8Edge Switch 2/12 Service Manual
59 Event Code 445 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
60 Event Code 453 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
61 Event Code 506 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
62 Event Code 507 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
63 Event Code 508 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
64 Event Code 510 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
65 Event Code 512 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
66 Event Code 513 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
67 Event Code 514 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
68 Event Code 523 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
69 Event Code 524 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
70 Event Code 525 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
71 Event Code 581 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
72 Event Code 582 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
73 Event Code 583 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
74 Event Code 584 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
75 Event Code 585 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
76 Event Code 586 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
77 Event Code 810 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
78 Event Code 811 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

9Edge Switch 2/12 Service Manual
About This
Guide
About this Guide
About this Guide
This service manual provides information to help you:
■Monitor and troubleshoot the Edge Switch 2/12.
■Perform procedures to isolate and resolve problems.
■Repair and maintain the switch.
■Remove and replace field replaceable units (FRUs)
“About this Guide” topics include:
■Overview, page 10
■Conventions, page 11
■Rack stability, page 14
■Getting help, page 15

About this Guide
10 Edge Switch 2/12 Service Manual
Overview
This section covers the following topics:
■Intended audience
■Related documentation
Intended audience
This book is intended for use by service technicians who are experienced with the
following:
■Fibre Channel technology.
■StorageWorks Fibre Channel switches by Hewlett-Packard.
Related documentation
For a list of corresponding documentation included with this product, see the
Related Documents section of the HP StorageWorks Edge Switch Release Notes.
For the latest information, documentation, and firmware releases, please visit the
HP StorageWorks website:
http://h18006.www1.hp.com/storage/saninfrastructure.html
For information about Fibre Channel standards, visit the Fibre Channel Industry
Association website, located at
http://www.fibrechannel.org/ .

About this Guide
Edge Switch 2/12 Service Manual 11
Conventions
Conventions consist of the following:
■Document conventions
■Text symbols
■Equipment symbols
Document conventions
This document follows the conventions in Table 1.
Text symbols
The following symbols may be found in the text of this guide. They have the
following meanings:
WARNING: Text set off in this manner indicates that failure to follow
directions in the warning could result in bodily harm or death.
Caution: Text set off in this manner indicates that failure to follow directions
could result in damage to equipment or data.
Table 1: Document conventions
Convention Element
Blue text: Figure 1 Cross-reference links
Bold Menu items, buttons, and key, tab, and
box names
Italics Text emphasis and document titles in
body text
Monospace font User input, commands, code, file and
directory names, and system responses
(output and messages)
Monospace, italic font Command-line and code variables
Blue underlined sans serif font text
(
http://www.hp.com )Web site addresses

About this Guide
12 Edge Switch 2/12 Service Manual
Tip: Text in a tip provides additional help to readers by providing nonessential or
optional techniques, procedures, or shortcuts.
Note: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Equipment symbols
The following equipment symbols may be found on hardware for which this guide
pertains. They have the following meanings:
Any enclosed surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards. Enclosed
area contains no operator serviceable parts.
WARNING: To reduce the risk of personal injury from electrical shock
hazards, do not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a network
interface connection.
WARNING: To reduce the risk of electrical shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. Contact with
this surface could result in injury.
WARNING: To reduce the risk of personal injury from a hot
component, allow the surface to cool before touching.

About this Guide
Edge Switch 2/12 Service Manual 13
Power supplies or systems marked with these symbols indicate
the presence of multiple sources of power.
WARNING: To reduce the risk of personal injury from electrical
shock, remove all power cords to completely disconnect power
from the power supplies and systems.
Any product or assembly marked with these symbols indicates that the
component exceeds the recommended weight for one individual to
handle safely.
WARNING: To reduce the risk of personal injury or damage to the
equipment, observe local occupational health and safety requirements
and guidelines for manually handling material.

About this Guide
14 Edge Switch 2/12 Service Manual
Rack stability
Rack stability protects personnel and equipment.
WARNING: To reduce the risk of personal injury or damage to the
equipment, be sure that:
■The leveling jacks are extended to the floor.
■The full weight of the rack rests on the leveling jacks.
■In single rack installations, the stabilizing feet are attached to the rack.
■In multiple rack installations, the racks are coupled.
■Only one rack component is extended at any time. A rack may become
unstable if more than one rack component is extended for any reason.

About this Guide
Edge Switch 2/12 Service Manual 15
Getting help
If you still have a question after reading this guide, contact an HP authorized
service provider or access our web site:
http://www.hp.com .
HP technical support
Telephone numbers for worldwide technical support are listed on the following
HP web site:
http://www.hp.com/support/ . From this web site, select the country
of origin.
Note: For continuous quality improvement, calls may be recorded or monitored.
Be sure to have the following information available before calling:
■Technical support registration number (if applicable)
■Product serial numbers
■Product model names and numbers
■Applicable error messages
■Operating system type and revision level
■Detailed, specific questions
HP storage web site
The HP web site has the latest information on this product, as well as the latest
drivers. Access storage at:
http://www.hp.com/country/us/eng/prodserv/
storage.html . From this web site, select the appropriate product or solution.
HP authorized reseller
For the name of your nearest HP authorized reseller:
■In the United States, call 1-800-345-1518
■In Canada, call 1-800-263-5868
■Elsewhere, see the HP web site for locations and telephone numbers:
http://www.hp.com .

About this Guide
16 Edge Switch 2/12 Service Manual

17Edge Switch 2/12 Service Manual
1
General Information
The HP StorageWorks Edge Switch 2/12 provides up to 12 ports of low-cost and
high-performance dynamic Fibre Channel connectivity for switched fabric
devices or arbitrated loop devices. The switch allows low-cost, low-bandwidth
workgroup (edge) devices to communicate with mainframe servers, mass storage
devices, or other peripherals, and ultimately be incorporated into an enterprise
storage area network (SAN) environment.
This chapter provides the following information:
■Switch Description, page 17
■Error-Detection, Reporting, and Serviceability Features, page 19
■Software Diagnostic Features, page 20
■Maintenance Approach, page 23
■Tools and Test Equipment, page 24
■Additional Information, page 26
Switch Description
The Edge Switch 2/12 provides Fibre Channel device connectivity through 12
ports that operate at either 1.0625 or 2.125 gigabits per second (Gbps), and can be
configured as:
■Fabric ports (F_Ports) to provide direct connectivity for up to 12 switched
fabric devices.
■Fabric loop ports (FL_Ports) to provide arbitrated loop connectivity and
fabric attachment for FC-AL devices. Each FL_Port can theoretically support
the connection of 126 FC-AL devices.
■Expansion ports (E_Ports, G_Ports and Gx_Ports) to provide interswitch link
(ISL) connectivity to fabric directors and switches. Expansion port
connectivity is not standard, and must be configured through the optional
E_Port (or Full Fabric) feature key.

General Information
18 Edge Switch 2/12 Service Manual
The switch can be installed on a table or desk top, or mounted in an equipment
cabinet or in any standard equipment rack.
Figure 1 illustrates the switch.
Figure 1: Edge Switch 2/12
Administrators or operators with a browser-capable PC and an Ethernet
connection can monitor and manage the switch through the Embedded Web
Server (EWS) interface. The EWS interface manages only a single switch, and
provides a graphical user interface (GUI) that supports product configuration,
statistics monitoring, and basic operation. The EWS interface is opened from a
standard Web browser running Netscape Navigator®4.6 or higher or Microsoft®
Internet Explorer 4.0 or higher. At the browser, enter the Internet Protocol (IP)
address of the switch as the Internet uniform resource locator (URL). When
prompted at a login screen, enter a user name and password.
The Edge Switch 2/12 provides connectivity for devices manufactured by
multiple original equipment manufacturers (OEMs). To determine if an OEM
product can communicate through connections provided by the switch, or if
communication restrictions apply, refer to the supporting publications for the
product or contact your HP representative.

General Information
19Edge Switch 2/12 Service Manual
Error-Detection, Reporting, and Serviceability Features
The switch provides the following error detection, reporting, and serviceability
features:
■LEDs on the switch and adjacent to Fibre Channel ports that provide visual
indicators of hardware status or malfunctions.
■FRUs–small form factor pluggable (SFP) optical transceivers–that are
removed or replaced without disrupting switch or Fibre Channel link
operation.
■A modular design that enables quick removal and replacement of FRUs
without the use of tools or equipment.
■System alerts and logs that display switch and Fibre Channel link status at the
EWS interface.
■Diagnostic software that performs power-on self-tests (POSTs) and port
diagnostics (loopback tests).
■An RS-232 maintenance port at the rear of the switch (port access is password
protected) that enables installation or service personnel to change the switch’s
IP address, subnet mask, and gateway address.
These parameters can also be changed through a Telnet session, access for
which is provided through a local or remote PC with an Ethernet connection
to the switch.
■Data collection through the EWS interface to help isolate system problems.
The data includes a memory dump file and audit, hardware, and engineering
logs.
■Beaconing to assist service personnel in locating a specific port or switch.
When port beaconing is enabled, the amber LED associated with the port
flashes. When unit beaconing is enabled, the system error indicator on the
front panel flashes. Beaconing does not affect port or switch operation.
■SNMP management using the Fibre Channel Fabric Element MIB (Version
1.1), Transmission Control Protocol/Internet Protocol (TCP/IP) MIB-II
definition (RFC 1157), or a product-specific private enterprise MIB that runs
on the switch. Up to six authorized management workstations can be
configured through the EWS interface to receive unsolicited SNMP trap
messages. The trap messages indicate product operational state changes and
failure conditions.

General Information
20 Edge Switch 2/12 Service Manual
Software Diagnostic Features
The switch provides the following diagnostic software features that aid in fault
isolation and repair of problems:
■SFP transceivers provide on-board diagnostic and monitoring circuits that
continuously report status to the EWS interface. The interface provides
system alerts and logs that display failure and diagnostic information.
■Unsolicited SNMP trap messages that indicate operational state changes or
failures can be transmitted to up to six authorized management workstations.
EWS Interface
The EWS interface provides a GUI accessed through an Ethernet network (locally
or remotely) to manage, monitor, and isolate problems for the Edge Switch 2/12.
When the interface opens, the default display is the View panel, as shown in
Figure 2.
Figure 2: EWS interface: View panel
Task selection tabs appear at the top of the panel, a graphical representation of the
switch hardware (front only) appears at the right side of the panel, and menu
selections (View, Configure, Monitor, Operations, and Help) appear at the left
side of the panel.
The task selection tabs allow personnel to perform switch-specific tasks, and are a
function of the menu selected as follows: