HP DesignJet 2500CP User manual
Service Manual
HP DesignJet 2500CP
HP DesignJet 3500CP
HP DesignJet 2000CP
HP DesignJet 3000CP
Printers
For HP Internal Use Only
Copyright Hewlett-
Packard Company 1998
This document contains
proprietary information that is
protected by copyright. All
rights are reserved. No part of
this document may be
photocopied, reproduced, or
translated into another
language without the prior
written consent of Hewlett-
Packard Company.
First edition, March 1998
Second edition, Nov 1998
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
regard to this material,
including, but not limited to,
the implied warranties of
merchantability and fitness
for a particular purpose.
Hewlett-Packard shall not be
liable for errors contained
herein or for incidental or
consequential damages in
connection with the furnishing,
performance, or use of this
material.
WARNING
The procedures described in
this manual are to be
performed by HP-qualified
service personnel only.
Electrical Shock Hazard
Serious shock hazard leading
to death or injury may result if
you do not take the following
precautions:
Ensure that the ac power
outlet (mains) has a
protective earth (ground)
terminal.
Disconnect the Printer from
the power source prior to
performing any
maintenance.
Prevent water or other
liquids from running onto
electrical components or
circuits, or through openings
in the enclosure.
Electrostatic Discharge
Refer to the beginning of
Chapter 8 of this manual, for
precautions you should take to
prevent damage to the Printer
circuits from electrostatic
discharge.
Safety Symbols
General definitions of safety
symbols are given
immediately after the table of
contents.
Technical Marketing, Barcelona Division
Hewlett-Packard Española, S.A.
Avda. Graells, 501
08190 Sant Cugat del Vallès
Spain
Service Manual
HP DesignJet 2500CP
HP DesignJet 3500CP
HP DesignJet 2000CP
HP DesignJet 3000CP
Printers
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4 Service Tests
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6 Image Quality
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7 Parts List
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HP DesignJet CP Series Printers
General Definition of Safety Symbols
International caution symbol (refer to manual): the product is
marked with this symbol when it is necessary for the user to refer
to the instruction manual in order to protect against damage to the
instrument.
Indicates dangerous voltage (terminals fed from the interior by
voltage exceeding 1000 volts must also be marked).
Protective conductor terminal. For protection against electrical
shock in case of a fault. Used with field wiring terminals to
indicate the terminal that must be connected to ground before
operating equipment.
Low-noise or noiseless, clean ground (earth) terminal. Used for a
signal common, as well as providing protection against electrical
shock in case of a fault. A terminal marked with this symbol must
be connected to ground in the manner described in the installation
(operating) manual, and before operating the equipment.
Frame or chassis terminal. A connection to the frame (chassis) of
the equipment, which normally includes all exposed metal.
Alternating current
Direct current
Alternating or direct current
The WARNING sign denotes a hazard. It calls attention to a
procedure, practice, or the like, which, if not correctly performed
or adhered to, could result in personal injury.
The CAUTION sign denotes a hazard. It calls attention to an
operating procedure, practice, or the like, which, if not correctly
performed or adhered to, could result in damage to or destruction
of part or all of the product.
Take care not to cut yourself on the encoder strip inside the plotter.
1-1
HP DesignJet CP Series Printers
1-2 Troubleshooting
HP DesignJet CP Series Printers
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Troubleshooting 1-3
HP DesignJet CP Series Printers
How do I u grade the Firmware Revision on the Flash SIMM?
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If you do not wish to continue press the Down Arrow key and the message
“Cancelled Program / Power off the board” is displayed on the front-panel.
Switch the Printer OFF from the power switch on the back of the printer.
60%11 2(% U Arrow *%6 !-$ 2(% ,%11!'% 70!1)-' +!1( )1 $)1/+!6%$
THE DATA ON THE FLASH SIMM IS BEING ERASED AT THIS POINT.
DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE
THE FLASH SIMM.
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1-4 Troubleshooting
HP DesignJet CP Series Printers
9"#% ," #*&/* , #+ #'! *#. 0 ," )*#',* ," &++!
2#.#'! #'*0 ( /#%% #+)%0 (' ," *(',3)'%
THE DATA IS BEING DOWNLOADED ONTO THE FLASH SIMM AT
THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL
DAMAGE THE FLASH SIMM.
10 "' ," %+" #+ (&)%,%0 )*(!*&& ," &++! 2#'#+"
*(!*&&#'! (/* ," (* /#%% #+)%0 (' ," *(',3)'%
11 /#," ," *#',* *(& ," )(/* +/#," (' ," $ ( ," )*#',*
12 /#," ," *#',* *(& ," )(/* +/#," (' ," $ ( ," )*#',*
' ," *#',* /#%% +,*, ," #'#,#%#1,#(' )*(-*
13 "' ," &++! 2,,-+0 #+ #+)%0 (' ," *(',3)'% "$
,", ," '/ #*&/* *.#+#(' "+ ' (**,%0 (/'%( 0 -+#'!
," *(',3)'% &'- #' " *(',3)'%
+"(-% '(/ +"(/ ," '/ #*&/* .#+#(' ( ," %+"
How do I upgrade the PostScript Revisio o the Flash SIMM?
YOU ONLY NEED TO UPGRADE THE POSTSCRIPT SIMM IF THE
FIRMWARE CODE IS A.02.08 OR HIGHER.
1$ +-* ," )*#',* #+ +/#," *(& ," )(/* +/#," (' ," $
( ," )*#',* ' ot *(& ," +,'0 -,,(' (' ," *(', ( ," )*#',*
2'+,%% ' #,#('% %+" #',( ," +(' +%(,
3(% ," $0 (/' ' +/#," ," )*#',* ON #, -',#% ,"
&++! 2%+" *(!*&&* -+" ,( (',#'- #+ #+)%0 (' ,"
*(',3)'% (* *%+#'! ," $0
If the Printer has problems starting up, the 8MB flash SIMM with the
firmware code has been incorrectly upgraded (it can be dead) or it is
incorrectly installed.
4*++ ," Dow Arrow $0 ' ," &++! 2*(!*& %+" ()0 ,(
' %+" #+ #+)%0 (' ," *(',3)'%
5*++ ," Up Arrow $0 ' ," &++! 2*(!*& ' %+" *(!*&
+, %+" #+ #+)%0 (' ," *(',3)'%
6*++ ," Up Arrow $0 ' ," &++! 2%+" #1 #+
#+)%0 (' ," *(',3)'% " )*#',* #+ +$#'! 0(- # 0(- /', ,(
)*(!*& (*
7*++ ," Dow Arrow $0 ' ," &++! 2*+#'! %+" #+ #+)%0
(' ," *(',3)'%
THE DATA ON THE FLASH SIMM IS BEING ERASED AT THIS POINT.
DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE
THE FLASH SIMM.
Troubleshooting 1-5
HP DesignJet CP Series Printers
"' ," , (' ," %+" #+ *+ ," &++! 2%+
(/'%( #'*0 ( #+ #+)%0 (' ," *(',3)'%
( (/'%( ," (+,*#), , ,( ," %+" (%%(/ ,"+
#'+,*-,#('+
-+#'! (*$+,,#(' ,0)
, #%'& .# #%
-+,#,-, 2 #%'& /#," ," '& ( ," #% ,", (',#'+ ,"
(+,*#), , /"#" 0(- (/'%( *(& ," %(,,* -))(*,
-+,#,-, 2.# #% /#," ," '& ( 0(-* (*$+,,#(' )*%%%
.# #%
-+#'! ,0) #' 3
()0 #%'& %),
-+,#,-, 2 #%'& /#," ," '& ( ," #% ,", (',#'+ ,"
(+,*#), , /"#" 0(- (/'%( *(& ," %(,,* -))(*,
-+,#,-, 2%), /#," '& ( ," )*%%% )(*, ,", 0(- ". 0(-*
*#',* ('', ,( (' ,"
"#% ," (+,*#), , #+ #'! *#. 0 ," )*#',* ," &++!
2#.#'! #'*0 ( /#%% #+)%0 (' ," *(',3)'%
THE DATA IS BEING DOWNLOADED ONTO THE FLASH SIMM AT
THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL
DAMAGE THE FLASH SIMM.
"' ," %+" #+ (&)%,%0 )*(!*&& ," &++! 2#'#+"
*(!*&&#'! (/* ," (* /#%% #+)%0 (' ,"
*(',3)'%
/#," ," *#',* *(& ," )(/* +/#," (' ," $ ( ," )*#',*
/#," ," *#',* *(& ," )(/* +/#," (' ," $ ( ," )*#',*
' ," *#',* /#%% +,*, ," #'#,#%#1,#(' )*(-*
"' ," &++! 2,,-+0 #+ #+)%0 (' ," *(',3)'% "$ ,",
," '/ (+,*#), *.#+#(' "+ ' (**,%0 (/'%( 0 -+#'! ,"
*(',3)'% &'- #' " *(',3)'%
+"(-% '(/ +"(/ ," '/ (+,*#), .#+#(' ( ," %+"
1-6 Troubleshooting
HP DesignJet CP Series Printers
H w can I C py Firmware Data fr m One Flash SIMM t a Sec nd
Flash SIMM?
$%. ,-+! 0-! * ! 0.! /+ +,3 / "-+) +*! (.$ /+ *+/$!-
$%. %. 1!-3 0.!"0( 2$!* 3+0 $1! /+ 0, /! /$! %-)2-! !1%.%+* +" .!1!-(
-%*/!-. * %. )0$ "./!- /$* 0, /%*# "-+) /$!
1'! .0-! /$! ,-%*/!- %. .2%/$! "-+) /$! ,+2!- .2%/$ +* /$! '
+" /$! ,-%*/!- * n t "-+) /$! ./* 3 0//+* +* /$! "-+*/ +" /$! ,-%*/!-
2!)+1! /$! +1!- +* /$! ' +" /$! (!/-+*%. + 0(!
3'! .0-! /$/ /$! )./!- (.$ %. %* /$! "%-./ .(+/ "-+) /$! (!"/
4*./(( /$! * (.$ /$/ *!! . /+ ! ,-+#-))! %* /$! .!+*
.(+/ "-+) /$! (!"/ " %. %*./((! %* /$! - .(+/ /$!*
-!)+1! %/ "%-./ /+ ((+2 )+-! .,! /+ %*./(( /$! * (.$
5+( /$! '!3 +2* * .2%/$ /$! ,-%*/!- %/ 0*/%( /$!
)!..#! 5(.$ -+#-))!- 0.$ /+ +*/%*0! %. %.,(3! +* /$!
"-+*/6,*!( !"+-! -!(!.%*# /$! '!3
6-!.. /$! D wn Arr w '!3 * /$! )!..#! 5-+#-) (.$ +,3 /+
* (.$ %. %.,(3! +* /$! "-+*/6,*!(
7-!.. /$! D wn Arr w '!3 * /$! )!..#! 5-.%*# (.$ %. %.,(3!
+* /$! "-+*/6,*!(
THE DATA ON THE SECOND FLASH SIMM IS BEING ERASED AT
THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL
DAMAGE THE FLASH SIMM.
8"/!- .$+-/ 2$%(! /$! )!..#! 5+,3%*# %*-3 + ! 2%(( ! %.,(3! +*
/$! "-+*/6,*!( 2$%(! /$! "%-)2-! / %. !%*# -!!%1! 3 /$! ,-%*/!-
THE DATA IS BEING DOWNLOADED ONTO THE SECOND FLASH
SIMM AT THIS POINT. DO NOT SWITCH OFF THE PRINTER
BECAUSE IT WILL DAMAGE THE FLASH SIMM.
9$!* /$! !+* (.$ %. +),(!/!(3 ,-+#-))! /$! )!..#!
5%*%.$! -+#-))%*# +2!- /$! +- 2%(( ! %.,(3! +* /$!
"-+*/6,*!(
10 2%/$ /$! -%*/!- "-+) /$! ,+2!- .2%/$ +* /$! ' +" /$! ,-%*/!-
11 !)+1! /$! )./!- (.$ "-+) /$! "%-./ .(+/ "-+) /$! (!"/ *
-!)+1! /$! * (.$ /$/ $. &0./ !!* ,-+#-))! "-+) /$!
.!+* .(+/ "-+) /$! (!"/
12 + 1!-%"3 %" /$! !+* (.$ %. ,-+#-))! +--!/(3 %*./(( /$!
* (.$ %* /$! "%-./ .(+/ "-+) /$! (!"/ * .2%/$ /$! -%*/!-
"-+) /$! ,+2!- .2%/$ +* /$! ' +" /$! ,-%*/!- " /$! -%*/!- %*%/%(%4!.
+--!/(3 /$!* /$! (.$ $. !!* ,-+#-))! +--!/(3
Troubleshooting 1-7
HP DesignJet CP Series Printers
What Can I do when a System E o Code Appea s on the
F ontĆPanel Display?
'*( &%* %) # )* & ).)*$ ((&( &) % * ( ()'* ,
)( '* &%) % (&$$% &((* , * &%) %#. *(. &% (&$$%
* &% * * $ % " * ((&( & ) )''(
.&+ , % ((&( & - ) %&* &+$%* % * ) (, %+# &(
.&+ , % ((&( - .&+ %%&* ()&#, *% ('&(* * ((&( *& *
)'&%) %*( &( * %()* +''&(* % ('&(* % * ((&(
, * &##&- % %&($* &% (.
D&# % ( # +$( & * '( %*(
D ($-( (, ) &% * '( %*( ) +) %
D &$'#* ((&( %+$(
D (, ( %*
D +((%* &% +(* &% )*
D )&*-( ''# * &% * +)*&$( ) +) % %$ ,() &% *
D) * '(&#$ ('(&+ # . .&+
D * &%# &$$%*) &+* * +) * )** % *
Have you pe fo med a Se vice Test on the Failed
Component/Assembly?
'&)) # #-.) '(&($ (, )* &% * &$'&%%*))$#. **
.&+ ( &+* *& ('# !+)* *& $" )+( ** ) * &$'&%%*))$#.
** ) # If the test on that component/assembly passes, you
should NOT eplace it. &( %&($* &% &% * (, )*) % &- *&
+) *$ ''*(
1-8 Troubleshooting
HP DesignJet CP Series Printers
Have you Performed t e Necessary Service Calibrations?
( ) %' #)' ! ') $'')!. )' '%! # $"%$##) ' )$ )
)! !$, )$ )'" # ,# ! ') $# ( '&* ' $' #$'") $# $#
) '+ ! ') $#( # $, )$ *( )" %)'
Calibrations To Be Done
W en Required C01 C02 C03 C05 C06 C07 C08 C09 C10
!)'$# ( $*! (
'%!
Ye s Ye s Ye s Ye s Ye s Ye s Ye s Ye s Ye s
'' ( ((("! $'
'%!
Ye s Ye s Ye s Ye s Ye s Ye s Ye s $ $
!! (("!. (
((("! $' '%!
$ Ye s $ Ye s $ Ye s $ $ $
0- ( (("!. (
((("! $' '%!
$ $ $ $ $ $ Ye s $ $
' + $!!' ( ((("!
$' '%!
$ $ $ $ $ $ Ye s $ $
# # '$!" $ $ Ye s Ye s Ye s $ Ye s $ $
)) '$!" $ $ Ye s $ $ $ $ $ $
(! #"#) ),#
$!$'(
$ $ Ye s Ye s Ye s $ Ye s $ $
$!$' *'. '$!" $ $ Ye s $ $ Ye s $ $ $
$//!( *) $' ( ') $ $ $ $ Ye s $ $ $ $
W at can I do to Solve Image Quality Problems?
#+' # " *! ). %'$!" %%'( ) ( + (! )$ %' #) )
" *! ). ' #) )$ !% #$( ) %'$!" " *! ). ' #)
, !! !% .$* '#) ) ),# %$(( ! %' #) ''$'( # $)'
%'$!"( (* ( #$'') '$#)0%#! (!) $# ' +' $' $# *') $#
$' "# ! %'$!"( $' #$'") $# $# ($!+ # " *! ). %'$!"(
%)'
This manual suits for next models
3
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