HP RP7 Model 7800 Operating and maintenance manual

Hardware Reference Guide
HP RP7 Retail System Model 7800

© Copyright 2012 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft, Windows, and Windows Vista are
either trademarks or registered trademarks
of Microsoft Corporation in the United
States and/or other countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Hardware Reference Guide
HP RP7 Retail System Model 7800
First Edition (May 2012)
Document Part Number: 697971-001

About This Book
This guide provides basic information for upgrading this computer model.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii

iv About This Book

Table of contents
1 Product Features ............................................................................................................................................ 1
Standard Features ................................................................................................................................ 1
Optional HP RP7 Accessories .............................................................................................................. 2
Front Panel Controls ............................................................................................................................ 4
Using the On-Screen Display Menu ..................................................................................................... 4
Rear I/O Panel Components ................................................................................................................ 6
2 Hardware Upgrades ........................................................................................................................................ 7
Tools Needed ....................................................................................................................................... 7
Warnings and Cautions ........................................................................................................................ 7
Installing the RP7 Adjustable Stand ..................................................................................................... 7
Routing Cables to External Devices ................................................................................................... 13
Installing Optional Integrated USB Modules ....................................................................................... 17
Installing an Optional HP Retail RP7 10.4” Customer Display ........................................................... 22
Installing an Optional HP Retail RP7 VFD Customer Display ............................................................ 28
Installing the VFD Customer Display Without Poles .......................................................... 28
Installing the VFD Customer Display With One or Two Poles ........................................... 34
Installing Additional Memory .............................................................................................................. 40
SODIMMs .......................................................................................................................... 40
DDR3-SDRAM SODIMMs ................................................................................................. 40
Populating SODIMM Sockets ............................................................................................ 41
Installing SODIMMs ........................................................................................................... 41
Removing and Installing a Hard Drive ................................................................................................ 46
Replacing the Battery ......................................................................................................................... 50
Using the USB Security Cover ........................................................................................................... 57
Securing the RP7 to a Counter Top ................................................................................................... 60
Installing an External Security Lock ................................................................................................... 61
Cable Lock ......................................................................................................................... 61
Padlock .............................................................................................................................. 62
3 Configuring the Software ............................................................................................................................. 63
Touch Screen Calibration ................................................................................................................... 63
Calibration for Windows 7 and POSReady 7 ..................................................................... 63
Calibration for Windows XP ............................................................................................... 63
Configuring the MSR and VFD Customer Display ............................................................................. 63
Configuring Powered Serial Ports ...................................................................................................... 64
v

Appendix A Troubleshooting .......................................................................................................................... 65
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 65
Appendix B Electrostatic Discharge .............................................................................................................. 68
Preventing Electrostatic Damage ....................................................................................................... 68
Grounding Methods ............................................................................................................................ 68
Appendix C Computer Operating Guidelines, Routine Care and Shipping Preparation .......................... 69
Computer Operating Guidelines and Routine Care ............................................................................ 69
Touch Screen Maintenance ............................................................................................................... 69
Shipping Preparation .......................................................................................................................... 70
Index ................................................................................................................................................................... 71
vi

1 Product Features
Standard Features
The HP RP7 Retail System features include:
●Designed for long-term deployment within general retail, hospitality, and other retail markets
●Choice of associate facing touchscreen:
◦15” Resistive
◦15” Projective Capacitive
◦17” Projective Capacitive
●Cable management features
●Water and dust resistant touch screens
●Flexible use with display tilt and height adjustments
●Three optional peripherals that can be integrated:
◦HP Retail Integrated Dual-Head MSR
◦HP Retail Integrated Fingerprint Reader
◦HP Retail Integrated Webcam
●Customer-facing two-line VFD (Vacuum Florescent Display); standard on select models (VFD
can be mounted to the RP7 or mounted on a separate stand)
●Customer-facing 10.4” LCD Display; optional (cannot be used in conjunction with the two-line
VFD)
●Processor choices
Standard Features 1

●Chipset choices
●DDR3 memory
●Operating system choices
●Integrated NIC and WiFi (some models)
●USB+PWR and cash drawer ports
●Hard drive and SSD choices
●RAID level 0,1 capable (RAID 1 can be HP factory preconfigured)
●Manageability tools
●Secure USB port (security screw provided)
●Energy Star 5 qualified, EU Compliant, RoHS2 Compliant
●87% energy efficient internal power supply adapter
●HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services
Optional HP RP7 Accessories
The following HP RP7 accessories are available from HP.
2 Chapter 1 Product Features

1 HP RP7 Adjustable Stand 4 HP Retail Integrated Webcam
2 HP Retail RP7 VFD Customer Display 5 HP Retail Integrated Fingerprint Reader
3 HP Retail RP7 10.4” Customer Display 6 HP Retail Integrated Dual-Head MSR
NOTE: A stand-alone VFD that is mounted on a separate stand is also available from HP (not
pictured above).
Optional HP RP7 Accessories 3

Front Panel Controls
Control Function
1Menu Opens the On-Screen Display (OSD) main menu.
2– (Minus) If the OSD menu is on, tap to navigate backward through the OSD menu
and decrease adjustment levels.
3+ (Plus) If the OSD menu is on, tap to navigate forward through the OSD menu
and increase adjustment levels.
4OK If the OSD menu is on, tap to select a menu item.
5Power LED Green = Fully powered.
Flashing Green = Sleep mode
Red = PC error condition (refer to Interpreting POST Diagnostic Front
Panel LEDs and Audible Codes on page 65 for more information).
Off = Power is off
6 Power Button Powers the system on and off, and sets the system to hibernate or sleep
mode.
Using the On-Screen Display Menu
Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences. To
access the OSD, do the following:
1. If the system is not already on, press the Power button to turn on the unit.
2. To activate the OSD function, tap in the front bezel area just to the left of the power icon.
3. To access the OSD Menu, tap the Menu icon on the monitor’s front panel.
4. To navigate through the OSD Menu, tap the +(Plus) icon on the monitor’s front panel to scroll
up, or the –(Minus) icon to scroll in reverse.
4 Chapter 1 Product Features

5. To select an item from the OSD Menu, use the +or –icons to scroll to and highlight your
selection, then tap the OK icon to select that function.
6. Adjust the item using the +or –icons on the front panel to adjust the scale.
7. After adjusting the function, select Save and Return, or Cancel if you don’t want to save the
setting, then select Exit from the Main Menu.
The following table lists the OSD Main menu items with a brief descriptions of each item.
Table 1-1 OSD Main Menu
Icon Main Menu Description
Brightness Adjusts the brightness level of the screen.
Contrast Adjusts the contrast level of the screen.
Color Selects and adjusts the screen color.
OSD Control Adjusts the on-screen display (OSD) controls.
Management Turns mode display and DDC/CI support on or off, and adjusts volume on models with
integrated speakers.
Language Selects the language in which the OSD menu is displayed. The factory default is English.
Information Selects and displays important information about the display.
Factory Reset Returns all OSD menu settings and DDC/CI controls to the factory default settings,
except the Language.
Exit Exits the OSD menu screen.
Using the On-Screen Display Menu 5

Rear I/O Panel Components
1 Hard Drive Activity Light 9 Secured USB Port
2 Line-Out Connector for powered audio
devices (green)
10 Line-In Audio Connector (blue)
3 DVI Connector (for a secondary display or the
optional HP Retail RP7 10.4” Customer
Display)
11 Parallel Port
4 PS/2 Mouse/Keyboard Connector 12 RJ-45 Network Connector
5 DC Out Power Connector (for the optional HP
Retail RP7 10.4” Customer Display only)
13 Serial Ports 5V/12V
6 USB Ports (6) 14 Powered USB 12V
7 DC In Power Connector 15 Cash Drawer Connector
8 Powered USB 24V
NOTE: The serial ports can be configured as 5V or 12V powered serial ports. Refer to Configuring
Powered Serial Ports on page 64 for more information.
NOTE: The 24-volt Powered USB connector and the 12-volt Powered USB connector are keyed
differently as a precaution to prevent connection errors.
NOTE: You must peel off the metallic tape over the cash drawer connector to connect a cash
drawer.
CAUTION: The cash drawer connector is similar in size and shape to a modem jack. To avoid
damage to the computer, DO NOT plug a network cable into the cash drawer connector.
CAUTION: Do not connect any device other than the HP Retail RP7 10.4” Customer Display to the
DC Out Power Connector.
6 Chapter 1 Product Features

2 Hardware Upgrades
Tools Needed
A Phillips, Torx, or flat blade screwdriver is needed for most of the procedures described in this guide.
Warnings and Cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or fire:
Disconnect the power cord from the wall outlet and allow the internal system components to cool
before touching.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation,
setup, posture, and health and work habits for computer users, and provides important electrical and
mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo.
WARNING! Energized and moving parts inside.
Disconnect power to the equipment before removing the enclosure.
Replace and secure the enclosure before re-energizing the equipment.
CAUTION: Static electricity can damage the electrical components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object. See Electrostatic Discharge on page 68 for more
information.
When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to
prevent damage to internal components.
Installing the RP7 Adjustable Stand
NOTE: This section provides instructions for installing the RP7 Adjustable Stand if the stand was
purchased separately.
1. Turn off the computer properly through the operating system, then turn off any external devices.
2. Disconnect the power supply from the rear I/O connector and from the power outlet.
CAUTION: Regardless of the power-on state, voltage is always present on the system board
as long as the system is plugged into an active AC outlet. You must disconnect the power cord
to avoid damage to the internal components of the computer.
Tools Needed 7

3. Disconnect all cables from the rear I/O connectors.
4. Pull the power supply cover back then lift if up and off the unit.
5. Remove the decorative panel on the rear of the unit by gently prying the panel away from the
base at the tab locations on the top and sides of the panel as indicated below (1). Then pull the
top of the panel away from the base (2) and push straight down on the panel to release the
bottom tabs (3).
8 Chapter 2 Hardware Upgrades

6. Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off
(2).
7. Attach the RP7 display head to the stand's mounting bracket by aligning the slots on the display
head with the hooks on the mounting bracket and sliding the display down (1). Install the three
screws included with the stand through the mounting bracket and into the display head to secure
it in place (2).
Installing the RP7 Adjustable Stand 9

8. Slide the mounting bracket cover down over the stand's mounting bracket.
9. Rotate open the small door at the base of the power supply housing (1) and slide the power
supply brick into the housing (2).
10 Chapter 2 Hardware Upgrades

10. Close the small door at the base of the power supply housing (1). Route the power supply cord
through side of the base, then out through the center of the base (2) and up through the cable
retainer on the neck of the stand. Insert the cord into the cable retainer clip next to the power
port (3) and connect the cord to the DC In power port.
11. Route the AC power cord through the bottom of the stand's base, then through the cavity inside
the base and connect the cord to the power supply brick. Insert the cord into the cable retainer
clip on the side of the base and connect the other end of the cord to an electrical outlet.
Installing the RP7 Adjustable Stand 11

12. Snap the decorative panel back onto the rear of the base.
13. Replace the power supply cover by lowering it down over the neck of the base then sliding it
back until it snaps in place.
12 Chapter 2 Hardware Upgrades

14. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the
bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto
the chassis (2).
15. You can adjust the monitor stand height and tilt to a variety of positions. Choose a position that
is the most ergonomically appropriate for your usage.
Routing Cables to External Devices
1. Turn off the computer properly through the operating system, then turn off any external devices.
2. Disconnect the power cord from the power outlet.
CAUTION: Regardless of the power-on state, voltage is always present on the system board
as long as the system is plugged into an active AC outlet. You must disconnect the power cord
to avoid damage to the internal components of the computer.
Routing Cables to External Devices 13

3. Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off
(2).
4. Pull the power supply cover back then lift if up and off the unit.
14 Chapter 2 Hardware Upgrades