HP Rp3000 - Point of Sale System User manual

HP Cash Drawer for Point of Sale System
User Guide

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Sixth Edition (September, 2009)
Document Part Number: 419219-006

About This Guide
This guide provides information on setting up and using the HP Cash Drawer for Point of Sale System.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii

iv About This Guide

Table of contents
1 Product Features
HP Cash Drawer .................................................................................................................................. 1
Identifying Cash Drawer Components .................................................................................................. 2
2 Operating the Cash Drawer
Connecting and Locking the Cash Drawer ........................................................................................... 3
Removing the Inner Drawer ................................................................................................................. 4
Replacing the Inner Drawer .................................................................................................................. 5
Removing the Case .............................................................................................................................. 5
Maintenance Guidelines ....................................................................................................................... 6
3 Troubleshooting
Solving Common Problems .................................................................................................................. 7
Using the Worldwide Web .................................................................................................................... 8
Preparing to Call Technical Support ..................................................................................................... 8
Ordering Cash Drawer Accessories ..................................................................................................... 9
4 Technical Specifications
HP Cash Drawer ................................................................................................................................ 10
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vi

1 Product Features
HP Cash Drawer
The HP Cash Drawer is designed to work with point of sale system hardware and program applications.
The cash drawer features:
●Deep inner drawer compartment to hold coin rolls and packaged currency with divided areas for
separating various bill and coin denominations.
●Adjustable media slot divider that separates, organizes and stores different media types (select
models).
●Heavy duty steel ball bearing slides for ease of opening and closing as well as long life.
●Four function lock assembly for security.
NOTE: Before using the cash drawer, it is highly recommended that you create a unique and
secure lock and key system in accordance with your company's security policy. HP is not
responsible for the security of the cash drawer.
●Inner drawer divider assembly kit.
●Two security keys located inside the cash drawer when shipped. The cash drawer is shipped in
the locked open position.
●Removable inner drawer.
●HP POS printer/cash drawer interface cable provided.
●Regulatory notices for this product are available on the Point of Sale System Software and
Documentation CD.
HP Cash Drawer 1

Identifying Cash Drawer Components
NOTE: The cash drawer's till design will vary by country.
Table 1-1 Cash Drawer Components
1Adjustable media divider that snaps in and out of place for several organizational options.
2MultiPRO
®
interface that adapts to most POS platforms.
3Four function lock that offers several levels of security: locked closed, locked open, online and
manual open.
4Industrial ball bearing slides for durability and long life.
5Latch mechanism provides consistent operation.
6Inner drawer for coin roll storage and configuration compartments.
7Narrow footprint that saves counter top space.
8 Till for bills and coins. (The bill and coin configuration for tills vary by country. Refer to the Technical
Specifications on page 10 in this guide for available regional tills and their bill and coin
configurations.)
2 Chapter 1 Product Features

2 Operating the Cash Drawer
Connecting and Locking the Cash Drawer
1. Place the cash drawer on a flat surface near your POS work center.
2. Connect the POS printer interface cable to the MultiPRO
®
interface underneath the cash drawer,
then connect the other end of the cable to the printer.
NOTE: The printer interface cable provided with the cash drawer is designed to work with HP
POS printers. If you are connecting the cash drawer to a printer other than HP POS printers, select
the appropriate interface cable for your printer model.
3. Assemble and install the inner drawer divider kit using the installation steps provided in the kit.
4. Use the security key supplied with the cash drawer to turn the lock to the online position. Refer to
the following illustration for other lock positions.
NOTE: Before using the cash drawer, it is recommended that you create a unique and secure
lock and key system in accordance with your company's security policy. HP is not responsible for
the security of the cash drawer.
Connecting and Locking the Cash Drawer 3

Table 2-1 Lock Options
Select This Lock Option To Do This
1Locked Closed Prevents the cash drawer from being opened by an electrical signal
from the printer. Use this security method when it is necessary to be
away from the drawer for only a short period.
2Online Operation of the cash drawer is driven electronically by the printer.
3Manual Open Allows manual access to the contents of the cash drawer.
4 Locked Open
NOTE: Locked Open is
the default lock position
when the cash drawer is
shipped.
Prevents the cash drawer from being latched closed. Use when the
retail environment is closed and the contents of the cash drawer have
been removed. The cash drawer is a less-attractive target when it is
left open and empty or its contents removed.
5. Install the printer drivers if not already installed. Refer to the printer documentation for instructions.
The drivers will enable the cash drawer to operate electronically.
6. Open the cash drawer and fill with currency.
7. Turn on the POS computer.
Removing the Inner Drawer
1. Open the cash drawer and remove the plastic coin and bill tray/till.
2. Grasp the inner drawer by the drawer front and lift the inner drawer up (1) until it stops.
3. Firmly pull the inner drawer out at an inclined angle (2).
NOTE: The drawer stop of the inner drawer must pass over the stop plate (3) in the base for
removal and/or reinsertion.
4 Chapter 2 Operating the Cash Drawer