HPRT TP808 User manual
TP808 User Manual
2
REVISION RECORDS
REV.
DATE
DESCRIPTION
Drawn
Checked
Approved
1.0
2016.10.11
1.First edition
Wu Zhenrong
Lin Yang
Ren Xiaowei
1.1
2016.12.02
1.Add note (Chapter 6.3 and 6.4)
Wu Zhenrong
Yang Kaiqu
Lin Yang
1.2
2017.02.07
1.Update Chapter 3.1
Wu Zhenrong
Yang Kaiqu
Lin Yang
1.3
2017.07.05
1.Update the “Important
Safety Instructions”;
2.Update the chapter 3.1;
3.Add note of chapter 5.3.
Wu Zhenrong
Yang Kaiqu
Lin Yang
1.4
2017.11.01
1.Put “Serial Cable” into optional
accessories and add note.
(Chapter 2.1)
2.Add the picture of Bluetooth
interface. (Chapter 2.2)
3.Delete the contents of Paper
Installation (Upward Paper-out
Direction)
4.Add Chapter 5.6 Bluetooth
Interface/Wi-Fi
Yan Xiaomei
Lin Yang
Lin Yang
1.5
2018.08.08
Add WIFI indicator operation
(P25)
Lin Baochun
Huang Huimin
Lin Yang
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Content
Statement...............................................................................................................................................1
Important Safety Instructions ................................................................................................................2
1 OVERVIEW...........................................................................................................................................4
1.1 Introductions............................................................................................................................4
1.2 The Main Features ...................................................................................................................4
2 GETTING STARTED...............................................................................................................................5
2.1 Packing List...............................................................................................................................5
2.2 Appearance and Components..................................................................................................6
3 SPECIFICATION ....................................................................................................................................8
3.1 Printer Specification.................................................................................................................8
3.2 Printing Media Specification ..................................................................................................10
3.2.1 Continuous Thermal Paper Specification....................................................................10
3.2.2 Notices ........................................................................................................................10
3.3 Printing and Cutting Position .................................................................................................11
3.3.1 Printing position..........................................................................................................11
3.3.2 Cutting Position...........................................................................................................11
4 INSTALLATION AND USAGE ...............................................................................................................12
4.1 Media Loading........................................................................................................................12
4.1.1 Paper Confirmation.....................................................................................................12
4.1.2 Paper Installation (Forward Paper-out Direction).......................................................12
4.2 LED Indication and Beeper.....................................................................................................15
4.3 Power Connection..................................................................................................................16
4.4 Interface Cable Connection....................................................................................................18
4.5 Cash Drawer Connection........................................................................................................18
4.6 Print Test ................................................................................................................................19
4.6.1 Print Self-Test ..............................................................................................................19
4.6.2 Printing of Windows Driver Program..........................................................................19
5 INTERFACES .......................................................................................................................................20
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5.1 USB.........................................................................................................................................20
5.2 Serial Interface .......................................................................................................................21
5.3 Ethernet Interface ..................................................................................................................22
5.4 Cash Drawer Interface............................................................................................................23
5.5 Power Supply Interface..........................................................................................................24
5.6 Bluetooth Interface/Wi-Fi......................................................................................................24
6 TROUBLESHOOTING ..........................................................................................................................26
6.1 Printer Not Working...............................................................................................................26
6.2 LED Indicator and Beeper.......................................................................................................26
6.3 Troubles Occur During Printing..............................................................................................27
6.4 Problems Emerge During the Paper Cutting..........................................................................28
6.5 Removing Jammed Paper ......................................................................................................28
7 PRINTER CLEANING AND MAINTENANCE .........................................................................................29
7.1 Cleaning Head ........................................................................................................................29
7.2 Cleaning Sensors, Roller and/or Paper Path ..........................................................................29
TP808 User Manual
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Statement
This manual content may be altered without permission, and Xiamen Hanin Electronic Technology
Co., Ltd. reserves the rights to make changes without notice in technology, spare parts, hardware
and software of the products. If more information is needed about the products, please contact
Xiamen Hanin Electronic Technology Co., Ltd. Without any written permission from the company,
any section of this manual is prohibited to be copied or transferred in any form.
Copyright
This manual is printed in 2018, the copyright belongs to Xiamen Hanin Electronic Technology Co.
Ltd.
Printed in China.
1.5 Version.
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This is showing the important information and tips for the printer operating.
Note
Due to continuous update of product, please take in kind of real machine, such as accessories,
programs etc.
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Important Safety Instructions
1. Safety Warning
Warnings: The print head will become very hot during printing; avoid contact with the print
head after printing has finished.
Warnings: Do not touch the printer head and connector in case static damage the printer
head.
2. Instructions
Carefully read the installation and operating instructions provided with the printer before starting
up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Do not use the printer near water. Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended paper
or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.
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3.Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject to
any patent liability. This manual has been prepared with utmost care and attention to detail but may
contain certain errors and/or omissions. Our company is not legally liable for any damages resulting
from the use of the information in this manual. Our company and its affiliates are not legally liable
(United States excluded) for any damages, loss, costs, and/or expenses that result from the
breakdown, malfunction, and/or misuse of the product due to violation or neglect of the operation
and maintenance information and instructions provided by our company, as well as from the
unauthorized alteration, repair, and/or modification of the product by the user and/or third party.
We are not legally liable for any damages and/or issues resulting from the use of options and/or
parts that are not authentic or authorized products.
4.WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding item
should not be discarded at the end of its working life with others household waste. To
prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate marked items from other types of waste and recycle them responsibly to
promote the sustained reuse of material resources. Household users should contact either the
retailer where they purchased this product, or their local government office for details of where and
how they can conduct environmentally safe recycling of such items. Commercial users should
contact their suppliers and check the terms and conditions of purchase contracts. This product
should not be combined with other commercial waste for disposal.
Caution: this is a Class A product. In a domestic environment this product may cause radio
interference in which the user may be required to take adequate measures.
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1 OVERVIEW
1.1 Introductions
TP808 is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc.
It can be used in commercial POS system, food industry and occasions which need real-time field
print receipts.
TP808 can connect with other equipment through serial, USB and Ethernet interfaces. And the
printer drivers are available for the WINDOWS XP/WINDOWS 7/WINDOWS 8/WINDOWS 10/Linux
operating system.
1.2 The Main Features
1) Low noise
2) High print speed
3) Easy paper loading
4) Support page mode printing
5) Compatible with various width paper
6) Cash drawer interface
7) Communication interfaces optional
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2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1. Inspect the outside of both the box and the printer for possible damage.
2. Check whether you have received the following accessories together with the printer, if there are
any items missing, please contact your local dealer.
Note: The Power adapter and power cord vary by local and region.
The packing materials are actually dependent on the order.
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2.2 Appearance and Components
◼Front
◼Rear
1) The printer without Bluetooth interface:
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2) The printer with Bluetooth interface or Wi-Fi:
◼Inside
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3 SPECIFICATION
3.1 Printer Specification
Table3-1 General Specification
(1/2)
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal line printing
Resolution
203dpi，8dots/mm
Printing Width
72mm
Print Speed
260mm/s
Interface
USB, Serial, Ethernet, Cash drawer, Bluetooth
Print density
Adjustable from level 1 to level 4
Page Mode
Support
Memory
RAM
2Mbyte
Flash
4Mbyte
Fonts
Chinese
GBK 24×24
Alphanumeric
ASCⅡ9×17,12×24.
User-defined
Support
Code page
Optional international character sets: PC437(std.Europe), Katakana,
PC850(Multilingual), PC860(Portuguese), PC863(Canadian), PC865(Nordic),
PC857(Turkish), PC737(Greek), ISO08859-7(Greek), WPC1252,
PC866(Cyrillic #2), PC852(Latin 2), PC858(Euro), KU42(Thai), TIS11(Thai),
TIS18(Thai), PC720(Arabic), WPC775(Baltic Rim), PC855(Cyrillic),
PC862(Hebrew), PC864(Arabic), ISO8859-2(Latin2), ISO8859-15(Latin9),
WPC1250(Latin 2), WPC1251(Cyrillic), WPC1253(Greek),
WPC1254(Turkish), WPC1255(Hebrew), WPC1256(Arabic),
WPC1257(Baltic Rim), WPC1258(Vietnamese), MIK(Cyrillic),
PC755(Latin 2), Iran, Iran II, Latvian, ISO-8859-1(WestEur),
ISO-8859-3(Latin 3), ISO-8859-4(Baltic), ISO-8859-5(Cyrillic),
ISO-8859-6(Arabic), ISO-8859-8(Hebrew), ISO-8859-9(Turkish), PC856,
PC3848(ABICOMP), MONGOLIAN, VISCII
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Table3-1 General Specification(Continued)
(2/2)
Item
Parameter
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128
2D
PDF417, QR code, (DataMatrix, Maxicode and Aztec) for optional
Graphics
Support varied density bitmap as and download bitmap printing
Max size of each bitmap is 40K, the total size of bitmap is 256k.
Detection
Sensors
Paper out detection, Cover open detection
LED
Indicator
Power LED
Blue LED
Paper LED
Orange LED
Error LED
Red LED
Power
Supply
Input
AC100V-240V
Output
24V 2.5A
Paper
Paper type
Specified Thermal Paper
Paper width
0
1
58+
−
mm/
0
1
80+
−
mm
Paper thickness
0.056～0.13mm
Roll paper
diameter
Max. OD ф83mm
Paper load
Easy-loading structure of forward open cover or upward open cover
Paper cut
Partial cut or full cut
Physical
Spec.
Operating
condition
0℃～40℃，20%～85%RH
Storage
condition
-20℃～70℃，5%～95%RH
Dimensions
137.3(L)*132(W)*130.5(H)mm
Weight
1.33kg
Command
ESC/POS
Software
Driver
Windows2000/XP/Vista/Win7/Win8/Win10/POSReady/Linux CUPS/OPOS/
JavaPOS
SDK
WinCE, Win Mobile, Android, iOS
Agency Approvals
FCC, CE
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3.2 Printing Media Specification
3.2.1 Continuous Thermal Paper Specification
Paper Type : Specified Thermal Paper
Paper Width :
0
1
58+
−
mm/
0
1
80+
−
mm
Paper Outer Diameter : Max. 83 mm
Paper Thickness : 0.056 ～0.13m
Paper Type
Manufacturer
FD210,PD150R,PD160R
OJI Paper CO.,LTD.
3.2.2 Notices
Notes:
➢Please use the recommended thermal paper or same quality paper, otherwise it will
influence the printing quality and decrease the thermal printer head life;
➢Don’t stick the paper on the roll paper mandrill;
➢If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility
decreases, which will influence the printing quality;
➢Don’t use finger nail or hard articles to touch the surface of thermal paper, otherwise it
will cause color fading;
➢When the environment temperature is higher than 70°C, the thermal paper color will
fade, so pay attention to the influence of temperature, humidity and sunlight.
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3.3 Printing and Cutting Position
3.3.1 Printing position
0
1-
80+
mm Print Paper
0
1-
58+
mm Print Paper
3.3.2 Cutting Position
Type
Paper Cutting Position(L1)
TP808
11.6mm
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4 INSTALLATION AND USAGE
4.1 Media Loading
4.1.1 Paper Confirmation
1) When using 80mm(width) roll paper, take down the paper guide of both sides.
2) When using 58mm(width) roll paper, insert the paper guide to each side.
Note: Roll paper should be placed in the middle.
4.1.2 Paper Installation (Forward Paper-out Direction)
1. Press the Cover Open Button.
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2.In the correct direction of the roll paper, install the roll paper.
3. Pull out some roll paper, and close the printer cover.
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4. Tear the extra paper in the direction of printer.
Notes：
►According to the paper size to adjust the paper guide;
►Make sure the paper inside is at tight status, or it will issue paper or other obstacle.
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4.2 LED Indication and Beeper
Function specification of indicated light and beeper.
Name
Status
Specification
POWER LED
(Blue)
ON
The printer work well
OFF
The printer does not work
ERROR LED
(Red)
Flashing
The printer in an error state
OFF
The printer in a normal state
PAPER LED
(Orange)
ON
The printer in paper end state
OFF
The printer in a normal state
Notes:
The printer uses a thermistor to detect the temperature of the print head. If the temperature of
print head is more than 65°C, printer will send a warning. If the temperature of print head is more
than 80°C, printer will stop working until the temperature is less than 60°C.
Description
POWER
LED
ERROR
LED
PAPER
LED
Beeper
Open the cover of
printer
ON
ON
ON
“Beep, Beep—, Beep”
Full of paper
ON
OFF
OFF
Silent
No paper
ON
ON
ON
“Beep Beep Beep”.
Cutter jam
ON
Flash
OFF
”Beep—，Beep—”
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4.3 Power Connection
1) Put the cable plug of power adapter facing up at flat side, insert the rear of the printer
power connector;
2) Turn the power adapter input power;
3) Pay attention about disconnecting or connect the Power adapter at right method, or
likely to cause damage.
Note: The Power adapter and power cord vary by local and region.
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