HTC U19e User manual

User guide
HTC U19e

Contents
Features you'll enjoy
AI cameras 9
Game assistant 10
Biometrics for convenience 11
Android 9.0 in HTC U19e 11
Unboxing and setup
HTC U19e overview 13
Inserting the nano SIM and microSD cards 14
Charging the battery 16
Switching the power on or off 17
Setting up your phone for the first time 17
Adding your social networks, email accounts, and more 18
Ways to lock and unlock HTC U19e 19
Choosing which nano SIM card to use for your data connection 19
Managing your nano SIM cards with Dual network manager 20
Your first week with your new phone
Capturing your phone's screen 21
HTC Sense Home 21
Turning Sleep mode on or off 22
Lock screen 22
Touch gestures 23
Getting to know your settings 26
Using Quick Settings 26
Travel mode 27
Restarting HTC U19e (Soft reset) 28
Notifications 28
Selecting, copying, and pasting text 30
Entering text 31
Security
Setting a screen lock 32
Setting up Smart Lock 32
Turning the lock screen off 33
About Iris Unlock 33
About Face Unlock 35
Fingerprint scanner 36
Assigning a PIN to a nano SIM card 37
Updates
Software and app updates 39
Installing a software update 39
2 Contents

Installing an application update 40
Installing app updates from Google Play Store 40
Home screen layout and fonts
Adding or removing a widget panel 41
Changing your main Home screen 41
Setting your Home screen wallpaper 42
Changing the default font size 42
Widgets and shortcuts
Launch bar 43
Adding Home screen widgets 43
Adding Home screen shortcuts 44
Grouping apps on the widget panel and launch bar 44
Moving a Home screen item 45
Removing a Home screen item 45
Entertainment
Setting up Game assistant 46
Using Game assistant 46
Locking or unlocking the Navigation Bar 47
Managing notifications when you're in a game or app 47
Recording your screen actions 48
HTC BoomSound for speakers 48
Taking photos and videos
HTC Camera 49
Choosing a capture mode 50
Zooming 52
Quickly adjusting the exposure of your photos 53
Taking a photo 53
Scene detection 54
Taking continuous camera shots 55
Taking photos with the self-timer 55
Tips for capturing better photos 55
Selfies 56
Recording video 57
Using HDR Boost 58
Taking photos in Bokeh mode 58
Adding stickers to your shots 59
Advanced camera features
Choosing a scene 60
Manually adjusting camera settings 60
Taking a RAW photo 61
How does the Camera app capture RAW photos? 61
Taking a panoramic photo 62
Recording videos in slow motion 62
3 Contents

Google Photos
What you can do on Google Photos 63
Viewing photos and videos 63
Editing your photos 64
Enhancing RAW photos 64
Trimming a video 64
Changing the playback speed of a slow motion video 65
Phone calls
Making a call with Smart dial 66
Dialing an extension number 67
Keeping your phone number private 67
Speed dial 67
Calling a number in a message, email, or calendar event 67
Receiving calls 68
Emergency call 69
What can I do during a call? 69
Setting up a conference call 70
Call History 70
Switching between silent, vibrate, and normal modes 71
Home dialing 71
SMS and MMS
About the Messages app 73
Sending a text message (SMS) 73
Sending a multimedia message (MMS) 74
Sending a group message (SMS) 74
Replying to a message 75
Forwarding a message 75
Blocking messages from unwanted contacts 75
Deleting messages and conversations 75
Changing the settings and getting help 76
Contacts
Your contacts list 77
Adding a new contact 78
Editing a contact’s information 79
Getting in touch with a contact 80
Importing or copying contacts 80
Merging contact information 81
Sending contact information 82
Contact groups 82
Private contacts 83
Battery
Tips for extending battery life 85
Using Battery saver mode 87
Displaying the battery percentage 87
Checking battery usage 87
Battery optimization for apps 87
4 Contents

Enabling background restriction in apps 88
Storage
Freeing up storage space 89
Types of storage 90
Should I use the storage card as removable or internal storage? 90
Setting up your storage card as internal storage 91
Moving apps and data between the built-in storage and storage card 91
Moving an app to or from the storage card 92
Copying or moving files between the built-in storage and storage card 92
Copying files between HTC U19e and your computer 93
Unmounting the storage card 93
Transfer
Ways of getting content from your previous phone 94
Transferring content from an Android phone 94
Other ways of getting contacts and other content 95
Transferring photos, videos, and music between your phone and computer 95
Backup and reset
Backing up HTC U19e 96
Resetting network settings 96
Resetting HTC U19e (Hard reset) 97
Installing and removing apps
Getting apps from Google Play Store 98
Downloading apps from the web 99
Uninstalling an app 99
Working with apps
Accessing your apps 100
Arranging apps 100
App shortcuts 101
Switching between recently opened apps 102
Working with two apps at the same time 102
Using picture-in-picture 103
Controlling app permissions 104
Setting default apps 104
Setting up app links 104
Disabling an app 105
HTC and other apps
Boost+ 106
HTC BlinkFeed 106
HTC Themes 106
Mail 107
Clock 107
Weather 107
Sound Recorder 107
5 Contents

Internet connections
Turning the data connection on or off 109
Managing your data usage 109
Wi-Fi connection 111
Connecting to VPN 112
Installing a digital certificate 113
Using HTC U19e as a Wi-Fi hotspot 114
Sharing your Internet connection over USB 114
Wireless sharing
Turning Bluetooth on or off 115
Connecting a Bluetooth headset 115
Unpairing from a Bluetooth device 116
Receiving files using Bluetooth 116
Using NFC 117
Common settings
Adjusting the volume and sound settings 119
Changing your ringtone 119
Changing your notification sound 120
Do not disturb mode 120
Turning the location setting on or off 121
Turning Airplane mode on or off 122
Setting when to turn off the screen 122
Screen brightness 122
Night mode 122
Adjusting the display size 123
Touch sounds and vibration 123
Changing the display language 124
Travel mode 124
Trademarks and copyrights
Index
6 Contents

About this guide
In this user guide, we use the following symbols to indicate useful and important information:
This is a note. A note often gives additional information, such as what happens when you choose
to do or not to do a certain action. A note also provides information that may only be applicable
to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you
know of an option that you may find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This provides safety precaution information, that is, information that you need to be careful
about to prevent potential problems.
Some apps may not be available in all regions or with your mobile operator.
7 About this guide

Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your mobile device, including personal information.
8 Important note on recoverable data

Features you'll enjoy
AI cameras
HTC U19e gives you imaging at its finest. It has AI-powered main cameras that can automatically
set the scene mode. 2x optical zoom gives you brilliant sharpness even from afar. There's also the
Bokeh mode that brings you dazzling studio-like portraits.
Automatic scene detection
The AI-powered main cameras on HTC U19e can detect what you're photographing and
automatically set the scene mode for you.
For more details, see Scene detection on page 54.
Zoom
HTC U19e features 2x optical zoom in Photo mode. Use up to 10x digital zoom when taking photos
and 4x digital zoom when recording videos.
For more details, see Zooming on page 52.
9 Features you'll enjoy

Portraits
Capture awesome portraits with HTC U19e.
§Bokeh mode – Adjust the depth-of-field in your photographs just like a professional. Blur the
background in real time before you take the shot.
§Stickers – Spice up your photos and videos by adding funny effects and playful AR stickers in
real time. See Adding stickers to your shots on page 59.
§Beauty Mode – Before taking a photo selfie, use Beauty Mode to apply real-time touch-ups
such as skin smoothening, facial slimming, and more. See Using Beauty Mode when taking
photo selfies on page 56.
Game assistant
Focus on your game and lose the distractions. With Game assistant, set notifications to appear un-
intrusively, lock the navigation bar so you won't accidentally press its buttons while in a game, and
more.
See Setting up Game assistant on page 46.
10 Features you'll enjoy

Biometrics for convenience
Aside from the fingerprint scanner, HTC U19e features two other biometric authentication
methods to unlock your phone.
Iris Unlock
Set up HTC U19e to recognize your irises and instantly unlock your phone.
For more details, see About Iris Unlock on page 33.
Face Unlock
Set up HTC U19e to recognize and unlock your phone with your face.
For more details, see About Face Unlock on page 35.
Android 9.0 in HTC U19e
Android™9.0 in HTC U19e brings features that make handling phone calls, battery usage, and app
notifications more efficient. Here's an overview of some of its features.
Incoming call pop-up
From taking up the entire screen, you can set incoming phone calls to show as a pop-up. It takes the
pressure off to immediately accept or reject an incoming call, especially when you're busy using an
app.
For details, see Showing incoming call as a pop-up notification on page 68.
More control over battery-draining apps
Check which apps are draining your battery and enable background restriction for these apps. This
prevents them from using the battery while running in the background. See Enabling background
restriction in apps on page 88.
11 Features you'll enjoy

Manage notifications better
You have more control over your notifications. It's easier to stop those that you don't want to
receive anymore. Just press and hold on a notification to see your options. When you're using apps
such as Google Messages and Gmail, you can now reply to messages right from the Notifications
panel.
More intuitive design
Enjoy a refreshed look for some screens, such as the Quick Settings. The volume bar is also more
accessible, and you can conveniently switch between silent, vibrate, and normal modes from it.
You'll be delighted as subtle design improvements make for a better overall experience.
12 Features you'll enjoy

Unboxing and setup
HTC U19e overview
After taking HTC U19e out of the box, familiarize yourself with the location of the card tray,
controls, and sensors.
1. Notification LED
2. Proximity and light sensor
3. VOLUME UP and VOLUME DOWN buttons
4. POWER button
5. HTC BoomSound™Hi-Fi edition speakers
6. USB Type-C™connector
7. Microphones
8. nano SIM and storage card tray
9. Iris Unlock LED
10. Front camera
11. Iris Unlock camera
You need a 4G/LTE™plan to use your operator's 4G/LTE network for voice calls and data services.
Check with your operator for details.
§If you want to use a case or screen protector, don’t cover and block the proximity and light
sensor. Purchase a case or screen protector designed for HTC U19e.
§Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
§Don’t disassemble any part of the phone. Don’t try to open the phone or remove the battery by
force. This may damage the phone or its electronics and will invalidate the warranty.
13 Unboxing and setup

Back panel
1. Dual cameras
2. Fingerprint scanner
3. LED flash
Inserting the nano SIM and microSD cards
§Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card
will not fit properly on the tray and may damage the card slot.
§The microSD™card is optional and sold separately.
1. Hold the phone face down.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct
the tray to avoid damaging the eject mechanism inside the slot.
3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out.
14 Unboxing and setup

4. Do the following to place your nano SIM and microSD cards into the tray:
§With the gold contacts facing up, place two nano SIM cards into the SIM 1 and SIM 2
holders of the tray. Make sure to align the cut-off corners to the notches on the holders.
Both SIM 1 and SIM 2 cards
can be 4G LTE cards. To
find out how to set the
preferred card for your
mobile data connection, see
Choosing which nano SIM
card to use for your data
connection on page 19.
§When you need to use a microSD card, remove your second nano SIM card and then
place the microSD card with its gold contacts facing up on the SIM 2/SD holder. You
cannot have both the second nano SIM card and the microSD card inserted at the same
time.
15 Unboxing and setup

5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. With the
outer card holder between your fingers, steadily slide the tray all the way into the slot.
6. Make sure the tray is fully inserted and doesn't protrude from the slot.
Follow the same procedure above to eject the tray and remove your cards. Before ejecting the tray,
make sure to unmount your microSD card first. See Unmounting the storage card on page 93.
Charging the battery
Before you turn on and start using HTC U19e, it is recommended that you charge the battery.
§If the battery has been fully drained, you may need to charge HTC U19e for several minutes
before powering it on.
§Use HTC's power adapter and USB Type-C cable to charge the battery. When the battery power
is too low, make sure to use the power adapter to charge, not the USB cable connection with
your computer.
1. Insert the small end of the USB Type-C cable into the USB Type-C connector.
2. Insert the other end of the USB Type-C cable into the power adapter.
16 Unboxing and setup

3. Plug in the power adapter to an electrical outlet to start charging the battery.
4. After you finish charging, unplug the USB cable from your phone first. Hold the part of the
power adapter that's close to the USB port when you unplug the adapter from the outlet.
§Avoid charging the battery in hot environments. As a safety precaution, the battery may stop
charging to avoid overheating.
§When you're using battery-intensive apps such as games or video streaming apps while charging
the battery, your phone may become warmer. This is normal.
§It is strongly recommended to unplug the power adapter from the electrical outlet when not in
use.
Switching the power on or off
Switching the power on
Press the POWER button until HTC U19e vibrates.
When you turn on HTC U19e for the first time, you’ll need to set it up.
Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
Setting up your phone for the first time
When you switch on your HTC phone for the first time—or after you've done a factory reset—you’ll
need to set it up.
If you have data from a previous phone that you need to copy over to HTC U19e, back up the
previous phone's data first. Or use the HTC Transfer Tool to transfer content from your previous
phone after you've finished setting up HTC U19e. For details, see Ways of getting content from
your previous phone on page 94.
1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two
fingers on the first screen until you hear a message and then a beep.
Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off.
2. Choose the system language you want to use, read and agree to the terms of use, choose your
Internet connection, and sign in to your Google®Account.
17 Unboxing and setup

3. On the screen that asks you which device to restore from, do one of the following:
§If you backed up your old phone using your Google Account, tap the phone name.
Choose the items you want from your old phone, and then tap Restore.
§If you want to start fresh, tap Don't restore.
4. On the Google Services screen, make sure the Back up to Google Drive option is turned on to
enable Auto Backup. It's also recommended to have the options under Location and Device
maintenance turned on.
5. Set up device security for your phone, or skip and do this later in Settings. For details, see
Ways to lock and unlock HTC U19e on page 19.
6. Sign in to your HTC Account to use the same login credentials for HTC services such as
Themes.
7. Follow the remaining instructions to finish your phone setup.
Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Turning the location
setting on or off on page 121.
Adding your social networks, email accounts, and more
You can sync contacts, calendars, and other information from your social networks, email accounts,
and online services on HTC U19e. Depending on the account type, signing in to your online accounts
lets you sync updates between HTC U19e and the Web.
1. From the Home screen, swipe up and then tap Settings Accounts & sync.
2. Tap Add account.
3. Tap the account type you want to add.
4. Follow the onscreen instructions to enter your account information.
You can add several Google Accounts.
Syncing your accounts
1. From the Home screen, swipe up and then tap Settings Accounts & sync.
2. Tap the Automatically sync data On/Off switch to turn automatic sync of all your accounts
on or off.
3. To manually sync individual accounts, tap an account, tap Account sync, and then tap
Sync now.
On the Account sync screen, you can also change the sync settings for your Google Account.
18 Unboxing and setup

Removing an account
Remove accounts from HTC U19e if you no longer use them. Removing an account does not remove
accounts and information from the online service itself.
1. From the Home screen, swipe up and then tap Settings Accounts & sync.
2. Tap an account.
3. Tap Remove Account.
Some personal data may be retained by the third-party app after you have removed the account
from HTC U19e.
Ways to lock and unlock HTC U19e
It is important to set your phone to lock itself to prevent others from accessing your data in case it
gets lost or stolen. HTC U19e gives you several ways to lock and unlock your phone.
§Screen lock: Set up your phone with a secure PIN, password, or pattern. See Setting a screen
lock on page 32.
§Fingerprint scanner: Unlock your phone using your registered fingerprint. See Adding a
fingerprint the first time on page 36.
§Face Unlock: While the screen is on, unlock your phone with your registered facel. See About
Face Unlock on page 35.
§Iris Unlock: While the screen is on, unlock your phone with your registered irises. See About
Iris Unlock on page 33.
Choosing which nano SIM card to use for your data
connection
When you have two nano SIM cards inserted on your phone, only one card can be used to connect to
the Internet at a time. If you're using Google or third-party apps, you can also choose which one to
use as the default card for making phone calls and sending SMS/MMS messages.
1. From the Home screen, swipe up and then tap Settings Network & Internet Dual
network manager.
2. Tap Data network, and then choose the card to use for connecting to the Internet. .
3. Tap Voice calls and SMS messages respectively to set the default card to use for making
phone calls and sending SMS/MMS messages.
19 Unboxing and setup

Managing your nano SIM cards with Dual network
manager
From the Home screen, swipe up and then tap Settings Network & Internet Dual network
manager. You can turn either card on or off, change the card names, and more.
20 Unboxing and setup