Huawei Ascend G6 Dimensions

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page i of 72
HUAWEI G6 Smartphone FAQs
Issue
01
Date
2014-02-10

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page ii of 72
Contents
1 Basics ...............................................................................................................................................1
1.1 In what colors is the G6 available?...............................................................................................................................1
1.2 What are the selling points of the G6?..........................................................................................................................1
1.3 Phone buttons ...............................................................................................................................................................1
1.4 Installation ....................................................................................................................................................................3
1.5 Home screen .................................................................................................................................................................4
1.5.1 How do I quickly add or delete a home screen? ........................................................................................................4
1.5.2 How do I add a widget to a home screen? .................................................................................................................4
1.6 Contacts........................................................................................................................................................................5
1.6.1 How do I create contacts and use photos as callee IDs? ............................................................................................5
1.6.2 How do I export and import contacts in a UIM card?................................................................................................6
1.6.3 How many contacts can I have in my phone or in my UIM card?.............................................................................7
1.6.4 How do I set group contacts?.....................................................................................................................................7
1.6.5 How do I manage (copy/back up) contacts? ..............................................................................................................8
1.7 Text Messages...............................................................................................................................................................9
1.7.1 How do I change the input method when composing a text message? ......................................................................9
1.7.2 How do I delete or lock a message within a conversation? .......................................................................................9
1.7.3 How do I forward a message or send a mass message?.............................................................................................9
1.7.4 How many characters are allowed in a text message? .............................................................................................10
1.7.5 How many text messages can be saved on my phone?............................................................................................10
1.7.6 How do I set the SMS center number? .................................................................................................................... 11
1.8 Calling ........................................................................................................................................................................12
1.8.1 How do I record a call?............................................................................................................................................12
1.8.2 What can I do during a call and how do I switch between calls?.............................................................................12
1.9 Multimedia Messages.................................................................................................................................................12
1.9.1 Sending a Multimedia Message...............................................................................................................................12
1.9.2 I failed to send or receive a multimedia message. What should I do? .....................................................................12
1.9.3 Is a multimedia message limited by its file size, format, or resolution? ..................................................................13
1.9.4 Where is the attachment of a multimedia message stored?......................................................................................13
1.10 Music........................................................................................................................................................................14
1.10.1 What are the meanings of Artists, Albums, Folders, Scan for songs, and Playlists?..............................................14
1.10.2 How do I create a playlist? ....................................................................................................................................14
1.10.3 What playback modes does my phone support? ....................................................................................................14

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page iii of 72
1.10.4 How do I play music in the background, exit music, and synchronize lyrics? ......................................................15
1.11 Camera......................................................................................................................................................................15
1.11.1 Do cameras work if my phone does not have an SD card?....................................................................................15
1.11.2 Why cannot I open some pictures or video files on my phone?.............................................................................15
1.11.3 How do I change the default save path of photos and video files? ........................................................................15
1.11.4 How do I edit a photo or video file? Can I add a frame to a photo? ......................................................................16
1.11.5 Can my phone play an HD video? .........................................................................................................................16
1.11.6 Can I mute the shutter sound?................................................................................................................................16
1.11.7 How do I switch between front and rear cameras? ................................................................................................16
1.11.8 What video formats and sizes do cameras support?...............................................................................................16
1.11.9 What picture formats and resolutions do cameras support?...................................................................................17
1.12 Streaming media .......................................................................................................................................................17
1.12.1 Can streaming media continue to play in a call?....................................................................................................17
1.12.2 Why cannot some streaming media be played on my phone? ...............................................................................17
1.12.3 The quality of streaming media played online is poor. Why?................................................................................18
1.12.4 Will the memory become insufficient if my phone is playing and downloading online streaming media at the
same time?........................................................................................................................................................................18
1.13 Bluetooth ..................................................................................................................................................................18
1.13.1 What formats of data files can be transmitted over Bluetooth? .............................................................................18
1.13.2 How do I transmit a data file over Bluetooth?.......................................................................................................18
1.13.3 Why cannot my phone be found by other phones? ................................................................................................20
1.13.4 What is the Bluetooth's working range? ................................................................................................................21
1.13.5 Why cannot my phone be paired with other Bluetooth devices?...........................................................................22
1.13.6 Can I connect my phone to a computer using Bluetooth for file transmission? Can I access the Internet on my
phone when the connection is established?.......................................................................................................................22
1.14 GPS Navigation ........................................................................................................................................................22
1.14.1 What is the navigation software that comes with my phone?................................................................................22
1.14.2 What should I do if the data of the navigation software is lost or if the license file or activation code is lost?.....22
1.14.3 The navigation software fails to receive signals from GPS satellites. What should I do? .....................................22
1.15 Does my phone support FM radio? How do I manually search for channels and save them on my phone? ............22
1.16 Can I switch themes of my phone or use live wallpapers? .......................................................................................24
1.17 Does my phone support video calls and video chats?...............................................................................................26
1.18 How do I take a screenshot? .....................................................................................................................................26
1.19 Does my phone support flash videos or flash players?.............................................................................................26
1.20 Headset line sequence...............................................................................................................................................26
2 Common Settings........................................................................................................................27
2.1 Email...........................................................................................................................................................................27
2.1.1 Email Settings..........................................................................................................................................................27
2.1.2 Can I view an email offline?....................................................................................................................................30
2.1.3 Gmail (not preset in China versions) .......................................................................................................................30
2.1.4 How do I synchronize contacts and calendars? What should I do if synchronization fails?....................................30
2.2 Wi-Fi Settings.............................................................................................................................................................31

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page iv of 72
2.2.1 How do I access the Internet using Wi-Fi? ..............................................................................................................31
2.2.2 What is the Wi-Fi protocol that my phone supports?...............................................................................................32
2.2.3 My phone is connected to a Wi-Fi network but I cannot open web pages. Why? ...................................................32
2.2.4 I cannot find Wi-Fi signals. What should I do? .......................................................................................................32
2.2.5 How do I know whether my phone uses the UIM card or the Wi-Fi connection to access the Internet?.................32
2.2.6 Why cannot I connect to Wi-Fi? ..............................................................................................................................32
2.2.7 My phone is disconnected from Wi-Fi in standby mode. What should I do? ..........................................................32
2.3 Network sharing and portable hotspot ........................................................................................................................33
2.4 Internet access using Wi-Fi with a static IP address ...................................................................................................33
2.5 Can my phone work as a modem to provide Internet access for computers? .............................................................34
2.6 Ringtone settings ........................................................................................................................................................35
2.6.1 How do I set the incoming call ringtone? ................................................................................................................35
2.6.2 How do I set incoming call and message vibrations? ..............................................................................................36
2.6.3 How do I set a song as a ringtone for incoming calls or new messages?.................................................................36
2.6.4 How do I set the group ringtone?.............................................................................................................................37
2.6.5 How do I disable keypad tones? ..............................................................................................................................37
2.7 Language and Keyboard.............................................................................................................................................38
2.7.1 What languages does the phone support? How do I change the phone language? ..................................................38
2.7.2 I installed a new text input method but cannot use it. Why?....................................................................................39
2.7.3 How do I change the system font size?....................................................................................................................40
2.7.4 What text input methods is pre-installed on my phone?..........................................................................................40
2.8 Internet Access............................................................................................................................................................40
2.8.1 How do I clear my browser's cache and web history? .............................................................................................40
2.8.2 How do I set my phone to full-screen mode and how do I set bookmarks ..............................................................41
2.8.3 How do I log in to may e-mail box with my phone? ...............................................................................................41
2.8.4 Dose my phone supports logging in to an online bank? ..........................................................................................42
2.8.5 How do I save an image from a web page? .............................................................................................................42
2.8.6 How do I set my browser's home page?...................................................................................................................42
2.8.7 How do I save a web page for offline reading? .......................................................................................................43
2.8.8 How do I set network-related parameters? ..............................................................................................................43
2.8.9 How do I enable or disable data services? ...............................................................................................................43
2.8.10 How do I enable or disable my phone's mobile data connection? .........................................................................44
2.8.11 Can I use my phone to access the Internet during a call?.......................................................................................44
2.8.12 What limitations to data services does my phone have?........................................................................................44
2.8.13 How do I set the VPN? ..........................................................................................................................................44
2.9 Screen Lock................................................................................................................................................................45
2.9.1 How do I enable a screen lock that must be unlocked using a PIN?........................................................................45
2.9.2 How do I use the Face Unlock function?.................................................................................................................46
2.9.3 How do I enable a screen lock that must be unlocked using a pattern? ...................................................................46
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail? ..............................................................................................................47
2.9.5 How do I lock and unlock the screen?.....................................................................................................................47

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page v of 72
2.10 Alarm Clock..............................................................................................................................................................48
2.10.1 How do I add or delete an alarm? ..........................................................................................................................48
2.10.2 Will the alarm go off when my phone is powered off?..........................................................................................48
2.11 Application Programs................................................................................................................................................48
2.11.1 What application formats does my phone support? Can I install JAVA applications? ...........................................48
2.11.2 How do I obtain third-party applications? .............................................................................................................49
2.11.3 How do I select the installation location of an application?...................................................................................49
2.11.4 How do I install, manage, and uninstall applications?...........................................................................................49
2.11.5 I cannot install an application, why, and how do I solve the problem?..................................................................50
2.12 Third-party applications............................................................................................................................................51
2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's memory?........................................................................................................................................................51
2.12.2 Why does not my phone display the home locations of some phone numbers? ....................................................51
2.12.3 Can I log in to my online bank account from my phone?......................................................................................51
2.13 Data Backup and Recovery.......................................................................................................................................51
2.13.1 How do I backup and restore contacts? .................................................................................................................51
2.13.2 Can I back up my contact groups?.........................................................................................................................52
2.13.3 How do I use All Backup?.....................................................................................................................................52
2.13.4 What data can be backed up on my phone?...........................................................................................................52
2.13.5 What data can be restored to my phone? ...............................................................................................................52
2.14 Task Manager............................................................................................................................................................53
2.14.1 What functions does Task Manger provide?..........................................................................................................53
2.14.2 How do I open Task Manager? ..............................................................................................................................53
2.14.3 What does the Task Manager screen look like? .....................................................................................................54
2.14.4 What can I do on the Task Manager screen?..........................................................................................................54
2.15 Weather.....................................................................................................................................................................55
2.16 Developer Options....................................................................................................................................................56
2.17 Clock Synchronization..............................................................................................................................................56
2.18 Can I use my phone as a USB flash drive?...............................................................................................................56
2.19 How do I free up my phone's internal storage space?...............................................................................................56
2.20 How do I adjust the screen brightness?.....................................................................................................................57
2.21 How does my phone's key backlight save battery power?........................................................................................57
2.22 How do I set my phone to airplane mode?................................................................................................................57
2.23 How do I restore my phone to the factory setting? ...................................................................................................58
2.24 How do I enter and exit safe mode?..........................................................................................................................58
2.25 How do I use the HiSuite function?..........................................................................................................................58
2.26 How do I use the HDMI?..........................................................................................................................................58
2.27 How do I use TV-OUT?............................................................................................................................................59
2.28 How do I use OTG?..................................................................................................................................................59
2.29 How do I read the status indicator?...........................................................................................................................59
2.30 Can I use other chargers to charge my phone?..........................................................................................................59
2.31 What are the special features of my phone?..............................................................................................................59

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page vi of 72
3Others.............................................................................................................................................61
3.1 How do I save battery power? ....................................................................................................................................61
3.2 How do I save data traffic?.........................................................................................................................................61
3.3 My phone runs very slow. What can I do?..................................................................................................................61
3.4 The picture I set as a wallpaper is automatically stretched. What can I do?...............................................................62
3.5 How do I enter recovery mode and restore my phone to its factory settings? ............................................................62
3.6 Can I scan a QR code using my phone?......................................................................................................................62
3.7 Does the phone support 3D acceleration?...................................................................................................................62
3.8 How do I tell whether my phone has been rooted?.....................................................................................................62
3.9 If I remove the battery, do the date and time on my phone return to zero? Will configuring my phone with Automatic
date and time synchronization generate data traffic?........................................................................................................63
3.10 Can I use my phone for recording?...........................................................................................................................63
3.11 Does my phone come with a protective film?...........................................................................................................63
3.12 Does my phone support mobile TV? ........................................................................................................................63
3.13 Can I edit Word, Excel, PPT, and PDF files on my phone?......................................................................................63
3.14 How are the phone ROM and RAM allocated? ........................................................................................................63
3.15 How do I check the available space in my phone storage and microSD card?.........................................................65

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 1 of 72
1 Basics
1.1 In what colors is the G6 available?
Black/White
1.2 What are the selling points of the G6?
Huawei Emotion UI 2.0 Lite (compatible with Android 4.3)
4.5-inch qHD LCD touchscreen
1.2 GHz quad-core CPU
Front camera: 800MPAF
Connectivity: Wi-Fi and portable Wi-Fi hotspot
Simple UI
1.3 Phone buttons

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 2 of 72
In any screen, you can:
Press the power button to turns on/off the display; press and hold the power button to
start the power-off menu.
Press and hold the power button for over 10s to restart the phone.
Press the power button and volume down key at the same time to take a screenshot.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 3 of 72
1.4 Installation
The battery is built into the G6 so you cannot replace it. If you want to replace the battery,
contact Huawei-authorized service centers.
The G6 supports a micro-SIM card. To replace or purchase a micro-SIM card, contact your
network operator.
The G6 supports a SIM card and a microSD card. Install the SIM card and microSD card
according to the instructions on the back label of the battery.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 4 of 72
1.5 Home screen
1.5.1 How do I quickly add or delete a home screen?
You can delete a home screen that does not contain application icons or widgets.
1.5.2 How do I add a widget to a home screen?
1. On a home screen, touch and hold a blank area. The Set home screen window is
displayed.
2. Touch Widgets.
3. Select a widget in the list and drag it to a desired home screen.
4. Touch to return to the home screen.
If the blank area in the home screen is insufficient to receive widgets, a new home screen is
automatically created on the right side of the home screen and the widgets will be placed in the new
home screen.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 5 of 72
1.6 Contacts
1.6.1 How do I create contacts and use photos as callee IDs?
Create contacts:
On a home screen, touch People > Create contact > Phone/SIM. On the Phone contact
screen, enter contact information and touch CANCEL/DONE.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 6 of 72
Using Photos as Callee IDs
Photos cannot be used as callee IDs of UIM contacts.
Touch People and choose a contact. On the Details screen, touch the contact image and
choose Take photo/Choose photo from Gallery.
1.6.2 How do I export and import contacts in a UIM card?
1. Importing contacts in a UIM card to your phone
−Touch People > > Manage contacts > Copy contacts > UIM. Select the
contacts you want to copy from the UIM card or touch All. Then touch COPY >
Phone.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 7 of 72
2. Exporting contacts in your phone to a UIM card
Touch People > > Manage contacts > Copy contacts > Phone. Select the
contacts you want to copy from your phone or touch All. Then touch COPY > UIM.
1.6.3 How many contacts can I have in my phone or in my UIM
card?
The number of contacts that you can have in your phone or UIM card varies with your
phone/SIM card.
1.6.4 How do I set group contacts?
On the screen that you edit a contact, select a group in the Group field.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 8 of 72
Touch People. On the Groups screen, select a group and touch to add members.
1.6.5 How do I manage (copy/back up) contacts?
Backing up contacts to an SD card:
1. Touch Settings > DEVICE > Storage > Default Storage Location. Select the SD card.
2. On the Contacts screen, touch > Manage contacts > Export to storage and then
touch OK. You can open File Manager and check the VCF file in the root directory of
the SD card.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 9 of 72
Recovering contacts from the SD card
3. Touch File Manager and SD card.
4. Select the backup VCF file and touch OK. Contacts on your phone are automatically
recovered from the SD card.
1.7 Text Messages
1.7.1 How do I change the input method when composing a text
message?
On the New message screen, touch the text box. A soft keypad is displayed, with the Huawei
input method by default.
Touch and select a desired language.
1.7.2 How do I delete or lock a message within a conversation?
Open a conversation thread with a contact, touch and hold a message, and choose
Delete/Lock.
1.7.3 How do I forward a message or send a mass message?
Forwarding messages:
Open a conversation thread with a contact, touch and hold a message you want to forward and
choose Forward.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 10 of 72
Sending mass messages:
Create a message and click . Select multiple contacts and touch SELECT. The message is
sent to all selected contacts.
1.7.4 How many characters are allowed in a text message?
A text message contains maximum of 160 English characters or 70 Chinese characters.
A long text message contains up to 7 pages. If the message content is longer than 8 pages, the
message will be automatically converted to a multimedia message.
This is applicable to mobile phones sold in China and customized by China Mobile but not in
all markets. This feature is market demand-driven.
1.7.5 How many text messages can be saved on my phone?
A conversation supports a maximum of 500 text messages or 50 multimedia messages.
To set the number of messages in a conversation, touch Messaging > > Settings >
Delete old messages.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 11 of 72
No limit is set to the total number of text or multimedia messages saved on a phone. The total
number of text or multimedia messages that can be saved on a phone depends on the free
space on the phone.
1.7.6 How do I set the SMS center number?
Touch Messaging > > Settings > SMS center number and then you can change the
SMS center number.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 12 of 72
1.8 Calling
1.8.1 How do I record a call?
This feature is not supported.
1.8.2 What can I do during a call and how do I switch between
calls?
You can perform the following operations during a call.
To switch between calls, touch > .
1.9 Multimedia Messages
1.9.1 Sending a Multimedia Message
1. Touch and . Text a message.
2. Input the recipient.
3. Touch and add a theme. The message is automatically converted to a multimedia
message.
4. Touch to add a picture, audio, or video attachment. The message is automatically
converted to a multimedia message when a multimedia file is added.
5. Touch .
1.9.2 I failed to send or receive a multimedia message. What
should I do?Failed to send a multimedia message:
Possible cause 1: The network connection is unstable or signals are poor.
Solution: Try again later.
Possible cause 2: The network is busy.
Solution: Try again later.
Possible cause 3: The number of the recipient is incorrect.

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 13 of 72
Solution: Correct the recipient number and send the multimedia message again.
Possible cause 4: The size of the multimedia exceeds 300 KB.
Solution: Limit the size of the multimedia message to 300 KB and send it again.
Possible cause 5:Your phone bill is overdue.
Solution: Try again after you pay your bill.
Failed to receive a multimedia message
Possible cause:Your phone has insufficient space to receive a multimedia message.
Solution: Free up your phone memory and keep the free space greater than 300 KB.
1.9.3 Is a multimedia message limited by its file size, format, or
resolution?
A video or audio file exceeds a size limit (generally 300 KB) cannot be attached to a
multimedia message. The resolution of an oversized image is automatically lowered so that it
can be attached.As a result, the recipient will receive a low resolution image.
1.9.4 Where is the attachment of a multimedia message stored?
The attachment of a multimedia message you received is stored in the /data folder, which is
invisible to you.
You can find the attachments you have saved by the following paths:
In your phone: File Manager > Internal > Download
In your SD card: File Manager > SD card > Download

HUAWEI G6-U10 Smartphone FAQs
Issue 01 (2014-02-10)
Huawei Confidential
Page 14 of 72
1.10 Music
1.10.1 What are the meanings of Artists, Albums, Folders, Scan for
songs, and Playlists?
Playlist: contains the playlists you created.
Albums: lists songs grouped by album.
Artists: lists songs grouped by artist.
Folders: provides playlists available for your song scanning.
Scan for songs: displays songs scanned out from your phone and supported by the player.
1.10.2 How do I create a playlist?
1. Touch Music > Playlist > Create new playlist.
2. Input the name of the playlist you want to create and touch Save.
3. Touch OK in the Add songs to playlist window. Select your songs to add and touch
ADD.
1.10.3 What playback modes does my phone support?
Play in order (default): plays songs from the first and stops when the last song is played
in a playlist.
Shuffle: plays all the songs in a playlist in a random order, once only.
Repeat playlist: repeats all the songs in a playlist in sequence again and again.
Repeat song: repeats the current playing song again and again.