Huawei CherryPlus Dimensions

CherryPlus Smartphone FAQs

(Outside China)

Issue 01

Date 2015-01-14

Huawei Device Co., Ltd.

CherryPlus Smartphone FAQs (Outside China) Contents

Issue 01 (2015-01-14) Huawei

Proprietary and Confidential

Contents

1Basics .......................................................................................................................................... 1

1.1 Color schemes............................................................................................................................................................... 1

1.2 Selling points ................................................................................................................................................................ 1

1.3 Overview ...................................................................................................................................................................... 3

1.4 Installation .................................................................................................................................................................... 3

1.4.1 How do I remove the battery cover and take out the built-in battery?....................................................................... 3

1.4.2 How do I install the micro-SIM card and the microSD card?.................................................................................... 4

1.5 Home screens................................................................................................................................................................ 6

1.5.1 How do I add or delete a home screen? ..................................................................................................................... 6

1.5.2 How do I switch between 2D and 3D home screens? ................................................................................................ 6

1.5.3 Does my phone support the main menu? ................................................................................................................... 6

1.5.4 Can I edit the main menu? ......................................................................................................................................... 8

1.5.5 Can I add a widget to the home screen?..................................................................................................................... 8

1.6 Contacts ........................................................................................................................................................................ 8

1.6.1 How do I create a contact? How do I assign a photo to a contact? ............................................................................ 8

1.6.2 How many contacts can my phone save?................................................................................................................... 9

1.6.3 How do I add a contact to a contacts group? ............................................................................................................. 9

1.7 Messaging................................................................................................................................................................... 10

1.7.1 How do I change the input method when editing a message? ................................................................................. 10

1.7.2 How do I delete or lock a message in a conversation? How do I delete multiple messages in batches? ................. 10

1.7.3 How do I forward a message or send a message to multiple recipients? ................................................................. 11

1.7.4 How many Chinese and English characters can be contained in a long message? .................................................. 11

1.7.5 How many messages can be saved on my phone?................................................................................................... 11

1.7.6 How do I set the SMS center number? .................................................................................................................... 11

1.8 Calls............................................................................................................................................................................ 11

1.8.1 What can I do if I can't make a phone call when my phone receives the 4G signal?............................................... 11

1.8.2 How do I switch between calls or merge two calls to have a conference call?........................................................ 11

1.9 Multimedia messaging................................................................................................................................................ 13

1.9.1 How do I send a multimedia message?.................................................................................................................... 13

1.9.2 What can I do if I can't send or receive multimedia messages?............................................................................... 13

1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ....... 13

1.9.4 Where are the multimedia message attachments saved?.......................................................................................... 14

1.10 Music ........................................................................................................................................................................ 14

CherryPlus Smartphone FAQs (Outside China) Contents

Issue 01 (2015-01-14) Huawei

Proprietary and Confidential

iii

1.10.1 How are my songs sorted? ..................................................................................................................................... 14

1.10.2 How do I create a playlist? .................................................................................................................................... 14

1.10.3 What playback modes does my phone support? .................................................................................................... 14

1.10.4 How do I play songs in the background and view the lyrics when a song is playing? .......................................... 14

1.11 Camera...................................................................................................................................................................... 15

1.11.1 If my phone has no microSD card installed, can I shoot photos or videos?........................................................... 15

1.11.2 Why can't I open some photos or videos on my phone? ........................................................................................ 15

1.11.3 Where are my photos and videos saved by default? Can I change the save location? ........................................... 15

1.11.4 How do I edit a photo or video or add a photo frame?........................................................................................... 15

1.11.5 Does my phone support HD videos?...................................................................................................................... 15

1.11.6 Can I disable the shutter sound? ............................................................................................................................ 15

1.11.7 How do I switch between the front and rear cameras?........................................................................................... 16

1.11.8 What video formats and sizes does my phone support?......................................................................................... 16

1.11.9 What photo formats and sizes does my phone support? ........................................................................................ 16

1.11.10 How do I switch between shooting modes? ......................................................................................................... 16

1.11.11 Why does my gallery display on the photos I have taken?................................................................................... 16

1.12 Streaming media ....................................................................................................................................................... 16

1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call

ends? ................................................................................................................................................................................. 16

1.12.2 Why can't my phone play some streaming media? ................................................................................................ 16

1.12.3 What may cause poor quality of online streaming media played on my phone? ................................................... 16

1.12.4 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ........ 17

1.13 Bluetooth .................................................................................................................................................................. 17

1.13.1 What files can be transmitted using Bluetooth?..................................................................................................... 17

1.13.2 How do I send a file using Bluetooth?................................................................................................................... 17

1.13.3 Why can't my phone be discovered by other Bluetooth devices? .......................................................................... 20

1.13.4 What is the Bluetooth working range?................................................................................................................... 22

1.13.5 Why can't I pair my phone with other Bluetooth devices? .................................................................................... 23

1.13.6 Can my computer use my phone's data connection through Bluetooth?................................................................ 23

1.14 GPS navigation ......................................................................................................................................................... 23

1.14.1 What navigation applications does my phone come with? .................................................................................... 23

1.14.2 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ................ 23

1.15 Does my phone support FM radio? If yes, how do I save manually found channels? .............................................. 23

1.16 Can I download themes to my phone? Does my phone support live wallpapers? .................................................... 24

1.17 Does my phone support video calls or video chats? ................................................................................................. 24

1.18 How do I take a screenshot? ..................................................................................................................................... 24

1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?.............. 24

1.20 Does my phone come with a headset? What line order does my phone support?..................................................... 25

1.21 What are the preinstalled applications on my phone?............................................................................................... 25

1.22 What microSD card compatibility tests have been executed on my phone?............................................................. 25

1.23 Basic functions.......................................................................................................................................................... 26

2Common settings ...................................................................................................................... 27

CherryPlus Smartphone FAQs (Outside China) Contents

Issue 01 (2015-01-14) Huawei

Proprietary and Confidential

2.1 Email........................................................................................................................................................................... 27

2.1.1 How do I configure email settings? ......................................................................................................................... 27

2.1.2 Can I view emails when no Internet connection is available on my phone?............................................................ 28

2.1.3 Does my phone support Gmail?............................................................................................................................... 28

2.1.4 How do I synchronize contacts and calendar events? .............................................................................................. 28

2.2 Wi-Fi settings.............................................................................................................................................................. 28

2.2.1 How do I connect my phone to a Wi-Fi network? ................................................................................................... 28

2.2.2 What Wi-Fi protocols does my phone support?....................................................................................................... 30

2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection?................................................................... 30

2.2.4 What can I do if my phone can't detect signals from Wi-Fi hotspots? ..................................................................... 30

2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?

.......................................................................................................................................................................................... 31

2.2.6 Why can't I connect to a Wi-Fi hotspot? .................................................................................................................. 31

2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen turns off? .................... 31

2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data

connection?....................................................................................................................................................................... 31

2.4 Can I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ...................................... 33

2.5 How do I set my phone to work as a modem and provide Internet access for computers?......................................... 36

2.6 Tone settings ............................................................................................................................................................... 37

2.6.1 How do I set the phone ringtone? ............................................................................................................................ 37

2.6.2 How do I enable or disable vibration for incoming calls and messages?................................................................. 37

2.6.3 How do I set a custom audio file as the ringtone or message tone?......................................................................... 37

2.6.4 Can I set a ringtone for a contacts group?................................................................................................................ 37

2.6.5 How do I disable touch sounds? .............................................................................................................................. 37

2.7 Languages and keyboards ........................................................................................................................................... 37

2.7.1 How do I change the system language?................................................................................................................... 37

2.7.2 What can I do if I can't use a newly installed text input method?............................................................................ 37

2.7.3 How do I change the system font size?.................................................................................................................... 37

2.7.4 What text input methods does my phone support? .................................................................................................. 38

2.7.5 How do I switch to the stroke input method? .......................................................................................................... 38

2.7.6 How do I disable key press vibration? ..................................................................................................................... 38

2.8 Internet access............................................................................................................................................................. 38

2.8.1 How do I clear my browser's cache and browsing history? ..................................................................................... 38

2.8.2 How do I view a web page in full screen or save a web page to bookmarks? ......................................................... 38

2.8.3 Can I log in to my email account using the browser on my phone? ........................................................................ 38

2.8.4 Can I log in to my online bank account from my phone? ........................................................................................ 38

2.8.5 How do I save an image from a web page? ............................................................................................................. 38

2.8.6 How do I set the home page?................................................................................................................................... 39

2.8.7 How do I save a web page? ..................................................................................................................................... 39

2.8.8 What can I do if my phone fails to access the Internet?........................................................................................... 39

2.8.9 How do I turn on or turn off the mobile network?................................................................................................... 39

2.8.10 How do I view my phone's data service status or disable the data service?........................................................... 39

CherryPlus Smartphone FAQs (Outside China) Contents

Issue 01 (2015-01-14) Huawei

Proprietary and Confidential

2.8.11 Can I use my phone to access the Internet during a call?....................................................................................... 40

2.8.12 Are there any restrictions on data services? ........................................................................................................... 40

2.8.13 How long does it take to switch between 4G, 3G, and 2G networks? ................................................................... 40

2.9 Screen lock ................................................................................................................................................................. 40

2.9.1 How do I set a screen unlock PIN?.......................................................................................................................... 40

2.9.2 How do I set the face unlock function?.................................................................................................................... 40

2.9.3 How do I set a screen unlock pattern? ..................................................................................................................... 41

2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock

the phone by sending an email from my Gmail? .............................................................................................................. 41

2.9.5 How do I lock and unlock the screen? ..................................................................................................................... 41

2.10 Alarm ........................................................................................................................................................................ 41

2.10.1 How do I add or remove an alarm?........................................................................................................................ 41

2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................ 42

2.11 Applications .............................................................................................................................................................. 42

2.11.1 What application formats does my phone support? Is JAVA supported? ............................................................... 42

2.11.2 How do I download third-party applications?........................................................................................................ 42

2.11.3 Can I change the default installation location for applications?............................................................................. 42

2.11.4 How do I install, manage, and uninstall applications? ........................................................................................... 42

2.11.5 What can I do if I can't install an application? ....................................................................................................... 42

2.11.6 What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications

customized by my service provider?................................................................................................................................. 43

2.12 Third-party applications............................................................................................................................................ 43

2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up

my phone's storage?.......................................................................................................................................................... 43

2.12.2 Can I log in to my online bank account from my phone? ...................................................................................... 43

2.12.3 What can I do if some applications do not run after my phone is restarted?.......................................................... 43

2.12.4 What can I do if some applications do not run after my phone screen is locked? ................................................. 43

2.12.5 What can I do if exceptions occur when an application is running? ...................................................................... 43

2.12.6 What can I do if an application runs slowly? ......................................................................................................... 44

2.13 Backup and restoration ............................................................................................................................................. 44

2.13.1 How do I back up and restore contacts? ................................................................................................................ 44

2.13.2 Can I back up my contacts groups? ....................................................................................................................... 44

2.13.3 What data can be backed up on my phone? ........................................................................................................... 44

2.14 Phone Manager ......................................................................................................................................................... 44

2.14.1 What's Phone Manager?......................................................................................................................................... 44

2.14.2 How do I use Phone Manager? .............................................................................................................................. 44

2.14.3 Does Phone Manager support encryption? ............................................................................................................ 45

2.15 How do I configure the weather settings?................................................................................................................. 45

2.16 What are the developer options?............................................................................................................................... 45

2.17 Can I synchronize my phone's date and time with the network? .............................................................................. 46

2.18 Can I use my phone as a USB flash drive? ............................................................................................................... 46

2.19 How do I free up the internal storage space? ............................................................................................................ 46

CherryPlus Smartphone FAQs (Outside China) Contents

Issue 01 (2015-01-14) Huawei

Proprietary and Confidential

2.20 How can I adjust the screen brightness? ................................................................................................................... 46

2.21 Does my phone have key backlight? ........................................................................................................................ 46

2.22 How do I turn on or turn off airplane mode? ............................................................................................................ 47

2.23 How do I restore my phone to its factory settings?................................................................................................... 47

2.24 How do I enable or disable safe mode? .................................................................................................................... 47

2.25 Does my phone support HDMI? ............................................................................................................................... 47

2.26 Does my phone support TV-out? .............................................................................................................................. 47

2.27 Does my phone support OTG? ................................................................................................................................. 47

2.28 What can I tell from the status indicator? ................................................................................................................. 47

2.29 Can I use other power adapters than the provided one to charge my phone? ........................................................... 48

3Others ....................................................................................................................................... 49

3.1 How do I save battery power? .................................................................................................................................... 49

3.2 How do I reduce my mobile data usage? .................................................................................................................... 49

3.3 What can I do if my phone runs slowly? .................................................................................................................... 49

3.4 Can I set my customized wallpaper not to stretch?..................................................................................................... 50

3.5 How do I enter recovery mode and restore my phone to its factory settings? ............................................................ 50

3.6 Can I scan a QR code using my phone?...................................................................................................................... 50

3.7 Does my phone support 3D acceleration?................................................................................................................... 50

3.8 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? 50

3.9 Can I use my phone for recording?............................................................................................................................. 51

3.10 Does my phone come with a protective film?........................................................................................................... 51

3.11 Does my phone support mobile TV? ........................................................................................................................ 51

3.12 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? ......................................................... 51

3.13 How are my phone ROM and RAM allocated? ........................................................................................................ 51

3.14 How do I check the available storage space in my phone's storage and microSD card? .......................................... 53

3.15 Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I swipe down

on the home screen?.......................................................................................................................................................... 53

3.16 How do I move icons in a folder to another screen?................................................................................................. 53

3.17 How do I view call records? ..................................................................................................................................... 53

3.18 How do I turn on the scientific calculator? ............................................................................................................... 54

3.19 How to I quickly move icons to different home screens? ......................................................................................... 54

3.20 Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart?

.......................................................................................................................................................................................... 54

3.21 Does my phone support SIM card hot swapping? .................................................................................................... 54

3.22 Why can't audio control of my camera function properly? ....................................................................................... 54

3.23 Why can't I find in the contacts list the contact I just saved on the dialer screen?.................................................... 54

3.24 Why does the calculator still rotate after I set my phone's screen orientation?......................................................... 55

3.25 Why can't I change the ringtone and vibration settings of my email? ...................................................................... 55

3.26 Why does my phone enter smart cover mode every time I turn on the screen?........................................................ 55

3.27 Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices?........... 55

3.28 Why can't I view screenshots in gallery when the photos are set to display by timeline? ........................................ 55

3.29 Where can I set a unique ringtone for my messages? ............................................................................................... 55

CherryPlus Smartphone FAQs (Outside China) Contents

Issue 01 (2015-01-14) Huawei

Proprietary and Confidential

vii

3.30 What can I do if "No lyrics" instead of lyrics is displayed on the music playback screen when I am playing an

audio clip?......................................................................................................................................................................... 56

3.31 Why can't I enable the backup or restore function? .................................................................................................. 56

3.32 Why can't I move an item using Magnification gestures? ........................................................................................ 56

3.33 Why can't I align icons when I tilt my phone using gesture control? ....................................................................... 56

3.34 Why can't I view the storage taken up by my applications? ..................................................................................... 56

3.35 Why can't I delete the data usage record for the current date?.................................................................................. 56

3.36 Can I improve the positioning accuracy of my phone's weather application? .......................................................... 57

3.37 Why is the text displayed abnormal when I use my phone browser to browse web pages? ..................................... 57

3.38 Can I press and hold the power button for 10 seconds to forcibly restart my phone? .............................................. 57

3.39 Why aren't the contacts saved in my phone's storage displayed after I log in to my Huawei cloud account? .......... 57

3.40 I connect my phone to a computer in MTP mode, but I find not all files in my microSD card are displayed and the

storage device's response is slow with extremely low refresh rates. Why? ...................................................................... 57

3.41 I place a call shortly after I place and end one and the "Call not sent" message is displayed, but the other party still

hears an incoming call ringtone. Why?............................................................................................................................. 58

3.42 Why does Bluetooth search automatically start after I unlock my phone screen with Bluetooth turned on? ........... 58

3.43 Why is the charging process slow (20% battery level for 2 hours) and my phone overheated? ............................... 58

3.44 Why is the incoming call ringtone volume unstable? ............................................................................................... 58

3.45 How do I use the Cover to turn off function? ........................................................................................................... 58

3.46 Why can't I place or answer calls sometimes when I raise my phone to my ear?..................................................... 59

3.47 Why is the screen not turned on after I double touch the screen?............................................................................. 59

3.48 Why can't the screen off gesture be identified sometimes?....................................................................................... 59

3.49 What can I do if my phone can't be powered on? ..................................................................................................... 59

3.50 Why isn't there a disk mapping after I connect my phone to a computer in USB flash drive mode? ....................... 61

CherryPlus Smartphone FAQs (Outside China)

Issue

(

2015

)

1.1 Color schemes

White (black touch panel with a white battery cover) and black (black touch panel with a

black battery cover)

Honor brand outside China: Che2

Huawei brand outside China: HUAWEI G735

CherryPlus

Specifications.xlsx

1.2 Selling points

The CherryPlus is a mid

3.0 (Android 4.4 supported) and highlights the following:

1. 64-

bit A53 octa

CherryPlus Smartphone FAQs (Outside China)

awei

Proprietary and Confidential

White (black touch panel with a white battery cover) and black (black touch panel with a

Honor brand outside China: Che2

-L11/Che2-L12/Che2-L23

Huawei brand outside China: HUAWEI G735

-L12/HUAWEI G735-

L03/HUAWEI G735

The CherryPlus is a mid

-range to high-

end smartphone developed by Huawei based on EMUI

3.0 (Android 4.4 supported) and highlights the following:

bit A53 octa

-core processor to provide powerful performance

1 Basics

Basics

White (black touch panel with a white battery cover) and black (black touch panel with a

L03/HUAWEI G735

-L23

end smartphone developed by Huawei based on EMUI

CherryPlus Smartphone FAQs (Outside China) 1 Basics

Issue 01 (2015-01-14) Huawei

Proprietary and Confidential

2. Sharp and stable calls

3. ID design by workshops in China and Britain, which is inspired by the robot's orbit in the

Castle in the Sky and pays tribute to Hayao Miyazaki

4. Delicate ID details with high precision technology

5. Screen off gesture

6. All-new camera features

7. SmartImage 2.0+Sony/OV second generation BSI 13 MP camera

8. Samsung/OV 5 MP front camera

9. 5.5-inch 720p black waterfall, fully laminated, IPS screen

10. EMUI 3.0, designed with a shared empathy with users to create an easy, elegant,

enjoyable, and efficient experience

11. 3000 mAh battery+SmartPower 2.0, 72 hours of continued use

12. DTS audio, integrated speaker, sound hole at a phone side, double silicon microphone

noise reduction

CherryPlus Smartphone FAQs (Outside China)

Issue

(

2015

)

1.3 Overview

1.4 Installation

1.4.1

How do I remove the attery cover and take out the uilt

attery?

The battery cover can be opened while the built

CherryPlus Smartphone FAQs (Outside China)

awei

Proprietary and Confidential

How do I remove the attery cover and take out the uilt

The battery cover can be opened while the built

-in battery is irremovable.

1 Basics

How do I remove the attery cover and take out the uilt

-in

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