Huawei CherryPlus Dimensions

CherryPlus Smartphone FAQs
(Outside China)
Issue 01
Date 2015-01-14
Huawei Device Co., Ltd.

CherryPlus Smartphone FAQs (Outside China) Contents
Issue 01 (2015-01-14) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
ii
Contents
1Basics .......................................................................................................................................... 1
1.1 Color schemes............................................................................................................................................................... 1
1.2 Selling points ................................................................................................................................................................ 1
1.3 Overview ...................................................................................................................................................................... 3
1.4 Installation .................................................................................................................................................................... 3
1.4.1 How do I remove the battery cover and take out the built-in battery?....................................................................... 3
1.4.2 How do I install the micro-SIM card and the microSD card?.................................................................................... 4
1.5 Home screens................................................................................................................................................................ 6
1.5.1 How do I add or delete a home screen? ..................................................................................................................... 6
1.5.2 How do I switch between 2D and 3D home screens? ................................................................................................ 6
1.5.3 Does my phone support the main menu? ................................................................................................................... 6
1.5.4 Can I edit the main menu? ......................................................................................................................................... 8
1.5.5 Can I add a widget to the home screen?..................................................................................................................... 8
1.6 Contacts ........................................................................................................................................................................ 8
1.6.1 How do I create a contact? How do I assign a photo to a contact? ............................................................................ 8
1.6.2 How many contacts can my phone save?................................................................................................................... 9
1.6.3 How do I add a contact to a contacts group? ............................................................................................................. 9
1.7 Messaging................................................................................................................................................................... 10
1.7.1 How do I change the input method when editing a message? ................................................................................. 10
1.7.2 How do I delete or lock a message in a conversation? How do I delete multiple messages in batches? ................. 10
1.7.3 How do I forward a message or send a message to multiple recipients? ................................................................. 11
1.7.4 How many Chinese and English characters can be contained in a long message? .................................................. 11
1.7.5 How many messages can be saved on my phone?................................................................................................... 11
1.7.6 How do I set the SMS center number? .................................................................................................................... 11
1.8 Calls............................................................................................................................................................................ 11
1.8.1 What can I do if I can't make a phone call when my phone receives the 4G signal?............................................... 11
1.8.2 How do I switch between calls or merge two calls to have a conference call?........................................................ 11
1.9 Multimedia messaging................................................................................................................................................ 13
1.9.1 How do I send a multimedia message?.................................................................................................................... 13
1.9.2 What can I do if I can't send or receive multimedia messages?............................................................................... 13
1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ....... 13
1.9.4 Where are the multimedia message attachments saved?.......................................................................................... 14
1.10 Music ........................................................................................................................................................................ 14

CherryPlus Smartphone FAQs (Outside China) Contents
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1.10.1 How are my songs sorted? ..................................................................................................................................... 14
1.10.2 How do I create a playlist? .................................................................................................................................... 14
1.10.3 What playback modes does my phone support? .................................................................................................... 14
1.10.4 How do I play songs in the background and view the lyrics when a song is playing? .......................................... 14
1.11 Camera...................................................................................................................................................................... 15
1.11.1 If my phone has no microSD card installed, can I shoot photos or videos?........................................................... 15
1.11.2 Why can't I open some photos or videos on my phone? ........................................................................................ 15
1.11.3 Where are my photos and videos saved by default? Can I change the save location? ........................................... 15
1.11.4 How do I edit a photo or video or add a photo frame?........................................................................................... 15
1.11.5 Does my phone support HD videos?...................................................................................................................... 15
1.11.6 Can I disable the shutter sound? ............................................................................................................................ 15
1.11.7 How do I switch between the front and rear cameras?........................................................................................... 16
1.11.8 What video formats and sizes does my phone support?......................................................................................... 16
1.11.9 What photo formats and sizes does my phone support? ........................................................................................ 16
1.11.10 How do I switch between shooting modes? ......................................................................................................... 16
1.11.11 Why does my gallery display on the photos I have taken?................................................................................... 16
1.12 Streaming media ....................................................................................................................................................... 16
1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call
ends? ................................................................................................................................................................................. 16
1.12.2 Why can't my phone play some streaming media? ................................................................................................ 16
1.12.3 What may cause poor quality of online streaming media played on my phone? ................................................... 16
1.12.4 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ........ 17
1.13 Bluetooth .................................................................................................................................................................. 17
1.13.1 What files can be transmitted using Bluetooth?..................................................................................................... 17
1.13.2 How do I send a file using Bluetooth?................................................................................................................... 17
1.13.3 Why can't my phone be discovered by other Bluetooth devices? .......................................................................... 20
1.13.4 What is the Bluetooth working range?................................................................................................................... 22
1.13.5 Why can't I pair my phone with other Bluetooth devices? .................................................................................... 23
1.13.6 Can my computer use my phone's data connection through Bluetooth?................................................................ 23
1.14 GPS navigation ......................................................................................................................................................... 23
1.14.1 What navigation applications does my phone come with? .................................................................................... 23
1.14.2 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ................ 23
1.15 Does my phone support FM radio? If yes, how do I save manually found channels? .............................................. 23
1.16 Can I download themes to my phone? Does my phone support live wallpapers? .................................................... 24
1.17 Does my phone support video calls or video chats? ................................................................................................. 24
1.18 How do I take a screenshot? ..................................................................................................................................... 24
1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?.............. 24
1.20 Does my phone come with a headset? What line order does my phone support?..................................................... 25
1.21 What are the preinstalled applications on my phone?............................................................................................... 25
1.22 What microSD card compatibility tests have been executed on my phone?............................................................. 25
1.23 Basic functions.......................................................................................................................................................... 26
2Common settings ...................................................................................................................... 27

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2.1 Email........................................................................................................................................................................... 27
2.1.1 How do I configure email settings? ......................................................................................................................... 27
2.1.2 Can I view emails when no Internet connection is available on my phone?............................................................ 28
2.1.3 Does my phone support Gmail?............................................................................................................................... 28
2.1.4 How do I synchronize contacts and calendar events? .............................................................................................. 28
2.2 Wi-Fi settings.............................................................................................................................................................. 28
2.2.1 How do I connect my phone to a Wi-Fi network? ................................................................................................... 28
2.2.2 What Wi-Fi protocols does my phone support?....................................................................................................... 30
2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection?................................................................... 30
2.2.4 What can I do if my phone can't detect signals from Wi-Fi hotspots? ..................................................................... 30
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
.......................................................................................................................................................................................... 31
2.2.6 Why can't I connect to a Wi-Fi hotspot? .................................................................................................................. 31
2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen turns off? .................... 31
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
connection?....................................................................................................................................................................... 31
2.4 Can I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ...................................... 33
2.5 How do I set my phone to work as a modem and provide Internet access for computers?......................................... 36
2.6 Tone settings ............................................................................................................................................................... 37
2.6.1 How do I set the phone ringtone? ............................................................................................................................ 37
2.6.2 How do I enable or disable vibration for incoming calls and messages?................................................................. 37
2.6.3 How do I set a custom audio file as the ringtone or message tone?......................................................................... 37
2.6.4 Can I set a ringtone for a contacts group?................................................................................................................ 37
2.6.5 How do I disable touch sounds? .............................................................................................................................. 37
2.7 Languages and keyboards ........................................................................................................................................... 37
2.7.1 How do I change the system language?................................................................................................................... 37
2.7.2 What can I do if I can't use a newly installed text input method?............................................................................ 37
2.7.3 How do I change the system font size?.................................................................................................................... 37
2.7.4 What text input methods does my phone support? .................................................................................................. 38
2.7.5 How do I switch to the stroke input method? .......................................................................................................... 38
2.7.6 How do I disable key press vibration? ..................................................................................................................... 38
2.8 Internet access............................................................................................................................................................. 38
2.8.1 How do I clear my browser's cache and browsing history? ..................................................................................... 38
2.8.2 How do I view a web page in full screen or save a web page to bookmarks? ......................................................... 38
2.8.3 Can I log in to my email account using the browser on my phone? ........................................................................ 38
2.8.4 Can I log in to my online bank account from my phone? ........................................................................................ 38
2.8.5 How do I save an image from a web page? ............................................................................................................. 38
2.8.6 How do I set the home page?................................................................................................................................... 39
2.8.7 How do I save a web page? ..................................................................................................................................... 39
2.8.8 What can I do if my phone fails to access the Internet?........................................................................................... 39
2.8.9 How do I turn on or turn off the mobile network?................................................................................................... 39
2.8.10 How do I view my phone's data service status or disable the data service?........................................................... 39

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2.8.11 Can I use my phone to access the Internet during a call?....................................................................................... 40
2.8.12 Are there any restrictions on data services? ........................................................................................................... 40
2.8.13 How long does it take to switch between 4G, 3G, and 2G networks? ................................................................... 40
2.9 Screen lock ................................................................................................................................................................. 40
2.9.1 How do I set a screen unlock PIN?.......................................................................................................................... 40
2.9.2 How do I set the face unlock function?.................................................................................................................... 40
2.9.3 How do I set a screen unlock pattern? ..................................................................................................................... 41
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail? .............................................................................................................. 41
2.9.5 How do I lock and unlock the screen? ..................................................................................................................... 41
2.10 Alarm ........................................................................................................................................................................ 41
2.10.1 How do I add or remove an alarm?........................................................................................................................ 41
2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................ 42
2.11 Applications .............................................................................................................................................................. 42
2.11.1 What application formats does my phone support? Is JAVA supported? ............................................................... 42
2.11.2 How do I download third-party applications?........................................................................................................ 42
2.11.3 Can I change the default installation location for applications?............................................................................. 42
2.11.4 How do I install, manage, and uninstall applications? ........................................................................................... 42
2.11.5 What can I do if I can't install an application? ....................................................................................................... 42
2.11.6 What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications
customized by my service provider?................................................................................................................................. 43
2.12 Third-party applications............................................................................................................................................ 43
2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's storage?.......................................................................................................................................................... 43
2.12.2 Can I log in to my online bank account from my phone? ...................................................................................... 43
2.12.3 What can I do if some applications do not run after my phone is restarted?.......................................................... 43
2.12.4 What can I do if some applications do not run after my phone screen is locked? ................................................. 43
2.12.5 What can I do if exceptions occur when an application is running? ...................................................................... 43
2.12.6 What can I do if an application runs slowly? ......................................................................................................... 44
2.13 Backup and restoration ............................................................................................................................................. 44
2.13.1 How do I back up and restore contacts? ................................................................................................................ 44
2.13.2 Can I back up my contacts groups? ....................................................................................................................... 44
2.13.3 What data can be backed up on my phone? ........................................................................................................... 44
2.14 Phone Manager ......................................................................................................................................................... 44
2.14.1 What's Phone Manager?......................................................................................................................................... 44
2.14.2 How do I use Phone Manager? .............................................................................................................................. 44
2.14.3 Does Phone Manager support encryption? ............................................................................................................ 45
2.15 How do I configure the weather settings?................................................................................................................. 45
2.16 What are the developer options?............................................................................................................................... 45
2.17 Can I synchronize my phone's date and time with the network? .............................................................................. 46
2.18 Can I use my phone as a USB flash drive? ............................................................................................................... 46
2.19 How do I free up the internal storage space? ............................................................................................................ 46

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2.20 How can I adjust the screen brightness? ................................................................................................................... 46
2.21 Does my phone have key backlight? ........................................................................................................................ 46
2.22 How do I turn on or turn off airplane mode? ............................................................................................................ 47
2.23 How do I restore my phone to its factory settings?................................................................................................... 47
2.24 How do I enable or disable safe mode? .................................................................................................................... 47
2.25 Does my phone support HDMI? ............................................................................................................................... 47
2.26 Does my phone support TV-out? .............................................................................................................................. 47
2.27 Does my phone support OTG? ................................................................................................................................. 47
2.28 What can I tell from the status indicator? ................................................................................................................. 47
2.29 Can I use other power adapters than the provided one to charge my phone? ........................................................... 48
3Others ....................................................................................................................................... 49
3.1 How do I save battery power? .................................................................................................................................... 49
3.2 How do I reduce my mobile data usage? .................................................................................................................... 49
3.3 What can I do if my phone runs slowly? .................................................................................................................... 49
3.4 Can I set my customized wallpaper not to stretch?..................................................................................................... 50
3.5 How do I enter recovery mode and restore my phone to its factory settings? ............................................................ 50
3.6 Can I scan a QR code using my phone?...................................................................................................................... 50
3.7 Does my phone support 3D acceleration?................................................................................................................... 50
3.8 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? 50
3.9 Can I use my phone for recording?............................................................................................................................. 51
3.10 Does my phone come with a protective film?........................................................................................................... 51
3.11 Does my phone support mobile TV? ........................................................................................................................ 51
3.12 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? ......................................................... 51
3.13 How are my phone ROM and RAM allocated? ........................................................................................................ 51
3.14 How do I check the available storage space in my phone's storage and microSD card? .......................................... 53
3.15 Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I swipe down
on the home screen?.......................................................................................................................................................... 53
3.16 How do I move icons in a folder to another screen?................................................................................................. 53
3.17 How do I view call records? ..................................................................................................................................... 53
3.18 How do I turn on the scientific calculator? ............................................................................................................... 54
3.19 How to I quickly move icons to different home screens? ......................................................................................... 54
3.20 Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart?
.......................................................................................................................................................................................... 54
3.21 Does my phone support SIM card hot swapping? .................................................................................................... 54
3.22 Why can't audio control of my camera function properly? ....................................................................................... 54
3.23 Why can't I find in the contacts list the contact I just saved on the dialer screen?.................................................... 54
3.24 Why does the calculator still rotate after I set my phone's screen orientation?......................................................... 55
3.25 Why can't I change the ringtone and vibration settings of my email? ...................................................................... 55
3.26 Why does my phone enter smart cover mode every time I turn on the screen?........................................................ 55
3.27 Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices?........... 55
3.28 Why can't I view screenshots in gallery when the photos are set to display by timeline? ........................................ 55
3.29 Where can I set a unique ringtone for my messages? ............................................................................................... 55

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3.30 What can I do if "No lyrics" instead of lyrics is displayed on the music playback screen when I am playing an
audio clip?......................................................................................................................................................................... 56
3.31 Why can't I enable the backup or restore function? .................................................................................................. 56
3.32 Why can't I move an item using Magnification gestures? ........................................................................................ 56
3.33 Why can't I align icons when I tilt my phone using gesture control? ....................................................................... 56
3.34 Why can't I view the storage taken up by my applications? ..................................................................................... 56
3.35 Why can't I delete the data usage record for the current date?.................................................................................. 56
3.36 Can I improve the positioning accuracy of my phone's weather application? .......................................................... 57
3.37 Why is the text displayed abnormal when I use my phone browser to browse web pages? ..................................... 57
3.38 Can I press and hold the power button for 10 seconds to forcibly restart my phone? .............................................. 57
3.39 Why aren't the contacts saved in my phone's storage displayed after I log in to my Huawei cloud account? .......... 57
3.40 I connect my phone to a computer in MTP mode, but I find not all files in my microSD card are displayed and the
storage device's response is slow with extremely low refresh rates. Why? ...................................................................... 57
3.41 I place a call shortly after I place and end one and the "Call not sent" message is displayed, but the other party still
hears an incoming call ringtone. Why?............................................................................................................................. 58
3.42 Why does Bluetooth search automatically start after I unlock my phone screen with Bluetooth turned on? ........... 58
3.43 Why is the charging process slow (20% battery level for 2 hours) and my phone overheated? ............................... 58
3.44 Why is the incoming call ringtone volume unstable? ............................................................................................... 58
3.45 How do I use the Cover to turn off function? ........................................................................................................... 58
3.46 Why can't I place or answer calls sometimes when I raise my phone to my ear?..................................................... 59
3.47 Why is the screen not turned on after I double touch the screen?............................................................................. 59
3.48 Why can't the screen off gesture be identified sometimes?....................................................................................... 59
3.49 What can I do if my phone can't be powered on? ..................................................................................................... 59
3.50 Why isn't there a disk mapping after I connect my phone to a computer in USB flash drive mode? ....................... 61

CherryPlus Smartphone FAQs (Outside China)
Issue
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2015
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Hu
1.1 Color schemes
White (black touch panel with a white battery cover) and black (black touch panel with a
black battery cover)
Honor brand outside China: Che2
Huawei brand outside China: HUAWEI G735
CherryPlus
Specifications.xlsx
1.2 Selling points
The CherryPlus is a mid
3.0 (Android 4.4 supported) and highlights the following:
1. 64-
bit A53 octa
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White (black touch panel with a white battery cover) and black (black touch panel with a
Honor brand outside China: Che2
-L11/Che2-L12/Che2-L23
Huawei brand outside China: HUAWEI G735
-L12/HUAWEI G735-
L03/HUAWEI G735
The CherryPlus is a mid
-range to high-
end smartphone developed by Huawei based on EMUI
3.0 (Android 4.4 supported) and highlights the following:
bit A53 octa
-core processor to provide powerful performance
1 Basics
1
1
Basics
White (black touch panel with a white battery cover) and black (black touch panel with a
L03/HUAWEI G735
-L23
end smartphone developed by Huawei based on EMUI

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2. Sharp and stable calls
3. ID design by workshops in China and Britain, which is inspired by the robot's orbit in the
Castle in the Sky and pays tribute to Hayao Miyazaki
4. Delicate ID details with high precision technology
5. Screen off gesture
6. All-new camera features
7. SmartImage 2.0+Sony/OV second generation BSI 13 MP camera
8. Samsung/OV 5 MP front camera
9. 5.5-inch 720p black waterfall, fully laminated, IPS screen
10. EMUI 3.0, designed with a shared empathy with users to create an easy, elegant,
enjoyable, and efficient experience
11. 3000 mAh battery+SmartPower 2.0, 72 hours of continued use
12. DTS audio, integrated speaker, sound hole at a phone side, double silicon microphone
noise reduction

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1.3 Overview
1.4 Installation
1.4.1
How do I remove the attery cover and take out the uilt
attery?
The battery cover can be opened while the built
CherryPlus Smartphone FAQs (Outside China)
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How do I remove the attery cover and take out the uilt
The battery cover can be opened while the built
-in battery is irremovable.
1 Basics
3
How do I remove the attery cover and take out the uilt
-in

CherryPlus Smartphone FAQs (Outside China)
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1.4.2
How do I install the micro
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How do I install the micro
-
SIM card and the microSD card?
1 Basics
4
SIM card and the microSD card?

CherryPlus Smartphone FAQs (Outside China)
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Note: The battery cover may have the Honor or Huawei logo printed on it. However, its
installation method is the s
models.
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Note: The battery cover may have the Honor or Huawei logo printed on it. However, its
installation method is the s
ame. Single-
card models have one card slot less than dual
1 Basics
5
Note: The battery cover may have the Honor or Huawei logo printed on it. However, its
card models have one card slot less than dual
-card

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1.5 Home screens
1.5.1 How do I add or delete a home screen?
1.5.2 How do I switch etween 2D and 3D home screens?
Your phone does not support 3D home screens.
1.5.3 Does my phone support the main menu?
Yes.
Delete
Add

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1.5.4 Can I edit the main menu?
Yes.
1.5.5 Can I add a widget to the home screen?
In File Manger, touch and hold a file and choose Create shortcut from the displayed
option menu to add it to the home screen.
Touch and hold a widget and choose Setting shortcut or Contact.
1.6 Contacts
1.6.1 How do I create a contact? How do I assign a photo to a
contact?
Creating a contact

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Go to Contacts, touch or to display the contact
editing screen, touch to select a save mode, enter the contact
details, and touch to save the contact.
Touch when the contact is already in your contacts list.
Touch when the contact is not in your contacts list.
Assigning a photo to a contact
Note: You cannot assign photos to contacts saved to the SIM card.
Method 1: Go to Contacts and touch a contact. On the contact details screen, touch
to take a photo or choose a photo from the gallery.
1.6.2 How many contacts can my phone save?
You can save 2000 or more contacts in your phone's internal storage. How many contacts can
the SIM card save depends on the SIM card.
1.6.3 How do I add a contact to a contacts group?
Use either of the following methods:
On the contact editing screen, touch Join group and select a group.

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Go to Contacts, touch Groups,choose a group, and touch to add a member.
1.7 Messaging
1.7.1 How do I change the input method when editing a message?
Create a message, and touch the text field to bring up the onscreen keyboard. The default
input method is Huawei Swype. Swipe down on the screen to open the status bar, touch
, and select an input method.
1.7.2 How do I delete or lock a message in a conversation? How
do I delete multiple messages in atches?
Go to Messaging and touch a conversation to display all messages in the conversation.
Touch and hold the message you want to lock. Choose Menu. From the displayed option
menu, choose Lock.

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On the Messaging screen, touch and hold the message or conversation you want to
delete. From the displayed option menu, choose Delete. You can also touch and hold a
message and then select multiple messages or conversations to delete them in batches.
1.7.3 How do I forward a message or send a message to multiple
recipients?
To forward a message:
Touch and hold the message, choose Forward from the displayed option menu, enter a
recipient, and send the message.
To send a message to multiple recipients:
Create a message, touch , select the desired recipients, and touch Add.
You can send a text message to up to 100 recipients at a time.
1.7.4 How many Chinese and English characters can e contained
in a long message?
A long message can contain up to 10 pages with a maximum of 670 Chinese characters or
1530 English characters.
1.7.5 How many messages can e saved on my phone?
A conversation can contain a maximum of 500 text messages or 50 multimedia messages by
default. You can set the maximum numbers from Settings.
How many messages can be saved to your phone depends on your phone's available storage
space.
1.7.6 How do I set the SMS center num er?
On the Messaging screen, choose Advanced > SMS center number, enter the SMS center
number, and touch OK.
1.8 Calls
1.8.1 What can I do if I can't make a phone call when my phone
receives the 4G signal?
Your phone displays the network signal in the following priority: 4G > 3G > 2G.
If you make a phone call over a 4G network, you phone will turn to receive the 2G or 3G
signal. Check whether the 2G or 3G signal is available in your area. If it is not available,
move your phone to a place with better signal reception.
1.8.2 How do I switch etween calls or merge two calls to have a
conference call?
If you are talking on two calls, you have the options shown in the following figure.

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To switch between the two calls, touch . To merge the two calls, touch
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CherryPlus Smartphone FAQs (Outside China) 1 Basics
Issue 01 (2015-01-14) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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1.9 Multimedia messaging
1.9.1 How do I send a multimedia message?
1. Go to Messaging and touch .
2. Enter the recipient and write the message.
3. Touch on the left of the text field, then Subject. The message is then converted
into a multimedia message.
4. Touch to attach images, audio clips, or videos to the message.
5. Touch Send.
1.9.2 What can I do if I can't send or receive multimedia
messages?
You may not be able to send a multimedia message when the network condition or signal
reception is poor. You can try sending it again later.
The message is denied by the network (MMS center).
Reason 1: You may not be able to send a multimedia message when the network is busy.
Solution: You can try sending it again later.
Reason 2: The recipient number is invalid.
Solution: Check that the recipient number is correct and try again.
Reason 3: The multimedia message exceeds the maximum size (300 KB) allowed by
your service provider.
Solution: Delete some content from the multimedia message to make sure that it is
smaller than the maximum size, and try again.
Your account balance is insufficient.
You may not be able to send a multimedia message when your account balance is
insufficient. Recharge your account and try again.
Your phone is running out of available storage space.
You may not be able to send a multimedia message when your phone's storage is
insufficient. Free up your phone's storage space and make sure the available storage
space is at least 300 KB.
1.9.3 Is there any restriction on the size, format, or resolution of
the file to e attached to a multimedia message?
If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your
service provider, it cannot be attached to a multimedia message. If an image is too large, it
will be automatically compressed before being attached to the message. As a result, the
resolution of the image attached to the message decreases.