Huawei G700-U20 Installation guide

HUAWEI G700-U20 Smartphone FAQs
Issue
01
Date
2013-07-17
INTERNAL
Huawei Device Co., Ltd.

HUAWEI G700-U20 Smartphone FAQs
Contents
Issue 01 (2013-07-17)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
i
Contents
1 Basics ...............................................................................................................................................1
1.1 Color schemes...............................................................................................................................................................1
1.2 Selling points................................................................................................................................................................1
1.3 Keys..............................................................................................................................................................................2
1.4 Installation ....................................................................................................................................................................3
1.5 Home screen .................................................................................................................................................................4
1.5.1 How do I add or delete a home screen? .....................................................................................................................5
1.5.2 How do I configure the home screens?......................................................................................................................5
1.5.3 How do I manage the applications and widgets on the home screen? .......................................................................6
1.6 Contacts........................................................................................................................................................................7
1.6.1 How do I create a contact? How do I assign a photo to a contact?............................................................................7
1.6.2 How do I import contacts from or export contacts to a SIM card?............................................................................8
1.6.3 How many contacts does my phone support?.......................................................................................................... 11
1.6.4 How do I add a contact to a contact group?............................................................................................................. 11
1.6.5 How do I manage the contacts? ...............................................................................................................................13
1.7 Text messaging ...........................................................................................................................................................13
1.7.1 How do I delete or lock a message in a conversation? How do I delete multiple conversations simultaneously? ..13
1.7.2 How do I forward a text message, send a text message to multiple recipients, or save a text message as a draft?..13
1.7.3 How many English characters can be contained in a long text message?................................................................13
1.7.4 How many text messages can be saved on my phone?............................................................................................13
1.7.5 How do I set the SMS center number? ....................................................................................................................13
1.8 Calls............................................................................................................................................................................14
1.8.1 How do I record a call, and where is the recording saved?......................................................................................14
1.8.2 How do I switch between calls or merge two calls to have a conference call?........................................................14
1.8.3 Does my phone support dual SIM cards? ................................................................................................................14
1.9 Multimedia messaging................................................................................................................................................14
1.9.1 How do I send a multimedia message?....................................................................................................................14
1.9.2 I cannot send or receive multimedia messages, why? How can I solve this problem? ............................................15
1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? .......15
1.9.4 Where are my multimedia messages' attachments saved? .......................................................................................15
1.10 Music........................................................................................................................................................................15
1.10.1 How are my songs sorted?.....................................................................................................................................15
1.10.2 How do I create a playlist? ....................................................................................................................................16

HUAWEI G700-U20 Smartphone FAQs
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1.10.3 What playing modes does my phone support?.......................................................................................................17
1.10.4 How do I play songs in the background, exit Music, and view the lyrics when a song is playing?.......................17
1.11 Camera......................................................................................................................................................................17
1.11.1 If my phone has no microSD card installed, can I take pictures or shoot videos? .................................................17
1.11.2 My phone cannot open some pictures or videos. Why?.........................................................................................18
1.11.3 Where are my photos and videos saved? Can I change the save location? ............................................................18
1.11.4 How do I edit a photo or video or add a photo frame?...........................................................................................19
1.11.5 Does my phone support HD videos?......................................................................................................................20
1.11.6 Can I turn off the shutter sound?............................................................................................................................20
1.11.7 How do I switch between front and rear cameras? ................................................................................................20
1.11.8 What video formats and resolutions does my phone support?...............................................................................20
1.11.9 What picture formats and resolutions does my phone support?.............................................................................22
1.12 Streaming media .......................................................................................................................................................23
1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing after the call
ends?.................................................................................................................................................................................23
1.12.2 My phone cannot play some streaming media. Why? ...........................................................................................23
1.12.3 What may cause poor quality of online streaming media played on my phone? ...................................................24
1.12.4 When online streaming media are playing, will the phone storage become insufficient?......................................24
1.13 Bluetooth ..................................................................................................................................................................24
1.13.1 What files can be transmitted using Bluetooth?.....................................................................................................24
1.13.2 How do I send data using Bluetooth? ....................................................................................................................24
1.13.3 My phone cannot be discovered by other Bluetooth devices. Why? .....................................................................26
1.13.4 What is the Bluetooth working range?...................................................................................................................27
1.13.5 I cannot pair my phone with other Bluetooth devices. Why? ................................................................................27
1.13.6 Can my computer use my phone's data connection through Bluetooth? Can I play games with other devices using
Bluetooth?.........................................................................................................................................................................28
1.14 GPS navigation.........................................................................................................................................................33
1.14.1 What navigation applications does my phone come with? ....................................................................................33
1.14.2 What can I do if the navigation application experiences data loss? What should I do if the authorization file or
activation code is lost?......................................................................................................................................................33
1.14.3 The navigation application on my phone cannot receive signals from GPS satellites. What can I do? .................33
1.15 Does my phone support FM radio? If yes, how do I save manually found channels?..............................................35
1.16 Can I download themes to my phone? Does my phone support live wallpapers? ....................................................36
1.17 Does my phone support video calls or video chats? .................................................................................................36
1.18 Can I take a screenshot? If yes, how?.......................................................................................................................36
1.19 Does my phone support flash playback? If not, can I install a third-party flash player for flash playback?.............37
1.20 What line order does the headset use? ......................................................................................................................37
1.21 Pre-installed applications and versions.....................................................................................................................37
1.22 microSD card compatibility test ...............................................................................................................................37
1.23 Basic functions..........................................................................................................................................................37
2 Common settings.........................................................................................................................38
2.1 Email...........................................................................................................................................................................38

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2.1.1 How do I configure email settings? .........................................................................................................................38
2.1.2 Can I view emails when no Internet connection is available on my phone?............................................................54
2.1.3 Gmail.......................................................................................................................................................................54
2.1.4 How do I synchronize contacts and calendar events?..............................................................................................54
2.2 Wi-Fi settings..............................................................................................................................................................58
2.2.1 How do I connect my phone to a Wi-Fi network? ...................................................................................................58
2.2.2 What Wi-Fi protocols does my phone support? What are the data rates supported by each protocol?....................59
2.2.3 I cannot open web pages sometimes over a Wi-Fi connection. Why? .....................................................................59
2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do?................59
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
..........................................................................................................................................................................................59
2.2.6 I cannot connect to a Wi-Fi hotspot. Why?..............................................................................................................59
2.2.7 My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do?.....................59
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
connection?.......................................................................................................................................................................60
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet?................................61
2.5 How do I set my phone to work as a modem and provide Internet access for computers?.........................................62
2.6 Tone settings ...............................................................................................................................................................63
2.6.1 How do I set the phone ringtone? ............................................................................................................................63
2.6.2 How do I turn on or off vibration for incoming calls and messages? ......................................................................63
2.6.3 How do I set a custom audio file as the ringtone or message tone?.........................................................................64
2.6.4 How do I set the ringtone for a contact group?........................................................................................................65
2.6.5 How do I disable touch sounds? ..............................................................................................................................65
2.7 Language and keyboard..............................................................................................................................................66
2.7.1 What languages does my phone support? How do I change the phone language? ..................................................66
2.7.2 I installed a new text input method but cannot use it. Why?....................................................................................66
2.7.3 How do I change the system font size?....................................................................................................................66
2.7.4 What text input methods does my phone support? ..................................................................................................66
2.7.5 How do I turn off the key press vibration? ..............................................................................................................67
2.8 Internet access.............................................................................................................................................................67
2.8.1 How do I clear my browser's cache and browsing history?.....................................................................................67
2.8.2 How do I view a web page in full screen or save a web page to bookmarks? .........................................................68
2.8.3 Can I log in to my email account using the browser on my phone? ........................................................................70
2.8.4 Can I log in to my online banking account from my phone?...................................................................................70
2.8.5 How do I save an image from a web page? .............................................................................................................70
2.8.6 How do I set my browser's home page?...................................................................................................................71
2.8.7 How do I save a web page for offline reading? .......................................................................................................72
2.8.8 How do I configure network settings?.....................................................................................................................72
2.8.9 How do I enable or disable the data service?...........................................................................................................73
2.8.10 How do I view my phone's data service status?.....................................................................................................73
2.8.11 Can I use my phone to access the Internet during a call?.......................................................................................73
2.8.12 Are there any restrictions to data services?............................................................................................................73

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2.8.13 What does a VPN do? How do I set VPN parameters?..........................................................................................73
2.9 Screen lock .................................................................................................................................................................76
2.9.1 How do I enable a screen lock that must be unlocked using a PIN?........................................................................76
2.9.2 How do I use the Face Unlock function?.................................................................................................................78
2.9.3 How do I enable a screen lock that must be unlocked using a pattern? ...................................................................79
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail? ..............................................................................................................81
2.9.5 How do I lock and unlock the screen?.....................................................................................................................81
2.10 Alarm ........................................................................................................................................................................81
2.10.1 How do I add and delete an alarm?........................................................................................................................81
2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................82
2.11 Applications ..............................................................................................................................................................82
2.11.1 What application formats does my phone support? Is JAVA supported? ...............................................................82
2.11.2 How do I download third-party applications?........................................................................................................82
2.11.3 Can I change the default installation location for applications?.............................................................................82
2.11.4 How do I install, manage, and uninstall applications?...........................................................................................82
2.11.5 I cannot install an application. What can I do? ......................................................................................................83
2.11.6 What third-party applications are pre-installed on my phone? Can I uninstall system applications or applications
customized by my service provider?.................................................................................................................................84
2.12 Third-party applications............................................................................................................................................84
2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's storage?..........................................................................................................................................................84
2.12.2 Does my phone support online banking transitions? .............................................................................................84
2.13 Backup and restoration .............................................................................................................................................84
2.13.1 How do I back up and restore contacts? ................................................................................................................84
2.13.2 Can I back up my contact groups?.........................................................................................................................86
2.13.3 How do I back up data to or restore data from the cloud? .....................................................................................86
2.13.4 What data can be backed up on my phone?...........................................................................................................86
2.14 Application management ..........................................................................................................................................86
2.14.1 What applications can be managed?......................................................................................................................86
2.14.2 How do I access the application management screen? ..........................................................................................86
2.14.3 What does the application management screen look like?.....................................................................................87
2.14.4 How do I manage a specific application? ..............................................................................................................87
2.15 What cloud services do my phone provide? .............................................................................................................88
2.16 Weather.....................................................................................................................................................................88
2.16.1 How do I update the weather? ...............................................................................................................................88
2.16.2 How do I manage cities displayed in the Weather application?.............................................................................89
2.17 Developer options.....................................................................................................................................................90
2.18 Can I synchronize my phone's date and time with the network? ..............................................................................92
2.19 Can I use my phone as a USB flash drive?...............................................................................................................92
2.20 How do I free up the internal storage?......................................................................................................................93
2.21 How do I adjust the screen brightness?.....................................................................................................................93

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2.22 Does my phone support any power-saving functions for key backlight? .................................................................93
2.23 How do I turn on or off airplane mode?....................................................................................................................93
2.24 How do I restore my phone to its default settings?...................................................................................................94
2.25 How do I enter and exit safe mode?..........................................................................................................................94
2.26 HiSuite......................................................................................................................................................................95
2.27 Does my phone support HDMI?...............................................................................................................................96
2.28 Does my phone support TV-out? ..............................................................................................................................96
2.29 Does my phone support OTG? .................................................................................................................................97
2.30 Status indicator .........................................................................................................................................................97
2.31 Can I use other power adapters than the included one to charge my phone?............................................................97
3 Others ............................................................................................................................................98
3.1 How do I save battery power? ....................................................................................................................................98
3.2 How do I reduce my mobile data usage?....................................................................................................................98
3.3 My phone runs very slow. What can I do?..................................................................................................................98
3.4 My customized wallpaper automatically stretches. Can I set it to not stretch?...........................................................99
3.5 How do I enter recovery mode and restore my phone to its default settings?.............................................................99
3.6 Can I scan a QR code using my phone?......................................................................................................................99
3.7 Does my phone support 3D acceleration?...................................................................................................................99
3.8 How do I know whether my phone has been rooted? .................................................................................................99
3.9 If I remove the battery, do the date and time on my phone return to zero? Will configuring my phone to
automatically set the date and time generate data traffic? ..............................................................................................100
3.10 Can I use my phone for recording?.........................................................................................................................100
3.11 Does my phone come with a protective film?.........................................................................................................100
3.12 Does my phone support mobile TV? ......................................................................................................................100
3.13 How are the phone ROM and RAM allocated? ......................................................................................................100
3.14 How do I check the available space in my phone storage and microSD card?.......................................................101

HUAWEI G700-U20 Smartphone FAQs
1 Basics
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1 Basics
1.1 Color schemes
Black and white.
1.2 Selling points
Android 4.2 (Jelly Bean) operating system and Huawei Emotion UI
Quad core, 1.2 GHz high-speed processor
5.0-inch capacitive touch screen
3G and Wi-Fi high-speed Internet access, and portable Wi-Fi hotspot
Bluetooth V4.0

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1.3 Keys
When your phone is powered off, press and hold this button to power it
on.
Press this button to turn on or off the screen. Press and hold this button to
display an option menu.
Touch this key to return to the previous screen or exit the current
application.
When you are entering text, touch this key to hide the onscreen keyboard.
Touch this key to return to the home screen.
Touch and hold this key to display the list of recently used applications.
Touch this key to display an option menu.

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1.4 Installation

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1.5 Home screen

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1.5.1 How do I add or delete a home screen?
Touch the menu key then Thumbnails to display the following screen. You will then be able
to add or delete a home screen.
1.5.2 How do I configure the home screens?
Touch the menu key. You will then be able to touch Wallpapers to set the home screen
wallpaper, Widgets to add widgets to or delete widgets from your home screen, Thumbnails
to add or delete home screens, or Transitions to select a home screen transition effect.

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1.5.3 How do I manage the applications and widgets on the home
screen?
Touch and hold an application or widget until your phone vibrates. You will then be able to
drag the application or widget to move or uninstall it.

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1.6 Contacts
1.6.1 How do I create a contact? How do I assign a photo to a
contact?
1. Creating a contact
Touch then , choose where you want to save the contact, enter the contact
details, and touch DONE.
2. Assigning a photo to a contact
You cannot assign a photo to a contact saved to your SIM card.
Method 1: Go to Contacts and touch a contact to display the contact details. Touch the
contact photo area then Take photo or Choose photo from Gallery, as shown in the
following figure.
Method 2: Go to Contacts and touch a contact to display the contact details. Touch the menu
key then Edit to display the contact editing screen. Touch the contact photo area then Take
photo or Choose photo from Gallery, as shown in the following figure.

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1.6.2 How do I import contacts from or export contacts to a SIM
card?
1. Importing contacts from a SIM card
Go to Contacts. Touch the menu key then Import/export. From the displayed screen,
choose your operator (for example, Iusacell as shown in the following figure) then
Phone to display your SIM card contacts. Select the contacts you want to import, and
touch OK.

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2. Exporting contacts to a SIM card
Go to Contacts. Touch the menu key then Import/export. From the displayed screen,
choose Phone then Iusacell to display your phone contacts. Select the contacts you want
to export, and touch OK.

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1.6.3 How many contacts does my phone support?
You can save 2000 or more contacts to your phone storage. How many contacts can the SIM
card save depends on the SIM card.
1.6.4 How do I add a contact to a contact group?
Choose either of the following methods:
On the contact editing screen, choose a group from the drop-down list under GROUPS.
Touch the groups tab, select the desired group, and touch the menu key then Edit to
display the group editing screen. Touch and add a contact to the group.

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1.6.5 How do I manage the contacts?
See section 2.13.1 "How do I back up and restore contacts?"
1.7 Text messaging
1.7.1 How do I delete or lock a message in a conversation? How
do I delete multiple conversations simultaneously?
Go to Messaging and touch a conversation to display all messages in the conversation. Touch
and hold the message you want to lock or delete. From the displayed option menu, choose
Lock or Delete.
To simultaneously delete multiple conversations, touch and hold a conversation to enter
multi-selection mode, select the conversations you want to delete, and touch .
1.7.2 How do I forward a text message, send a text message to
multiple recipients, or save a text message as a draft?
To forward a text message, touch and hold the message, choose Forward from the displayed
option menu, enter a recipient, and send the message.
To send a text message to multiple recipients, compose your message, touch , select the
desired recipients, touch OK, and send the message.
To save a text message as a draft, compose a message, touch , select the desired
recipients, and touch the back key. The message is then automatically saved as a draft.
1.7.3 How many English characters can be contained in a long text
message?
A long text message can contain a maximum of 3000 English characters.
1.7.4 How many text messages can be saved on my phone?
A conversation can contain a maximum of 500 text messages or 50 multimedia messages by
default. You can set the maximum numbers from Settings.
How many messages can be saved to your phone depends on your phone's available storage
space.
1.7.5 How do I set the SMS center number?
Go to Messaging and touch the menu key. From the displayed option menu, touch Settings >
Text Message (SMS) > Service center.

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1.8 Calls
1.8.1 How do I record a call, and where is the recording saved?
The phone does not support this function.
1.8.2 How do I switch between calls or merge two calls to have a
conference call?
If you are talking on two calls, you have the following options:
To switch between the two calls, touch .
To start a conference call, touch .
1.8.3 Does my phone support dual SIM cards?
No. The phone only supports one SIM card.
1.9 Multimedia messaging
1.9.1 How do I send a multimedia message?
1. Go to Messaging and touch .
2. Enter the recipient and compose a message.
3. Touch the menu key then Add subject. The message then changes to a multimedia
message.
4. Touch to attach pictures, audio clips, or videos to the message.
5. Touch .