Huawei HG659 User manual

Get your ‘Ultra Broadband ready’
gateway up and running
Let’s go

Equipment Check 2
Getting Started 3
Setting Up Fibre Broadband 4
Setting Up VDSL2 Broadband 5
Setting Up ADSL Broadband 6
Connect Your Computer 7
Connect To Power 7
Connect To Broadband 8
Connect To WiFi (Wireless Networking) 9
Connect To WiFi Using WPS Enabled Devices (Optional) 10
Securing Your Gateway 11
Factory Reset 12
Advanced Settings 13
Problems? 13
Important Tips 14
teLeCoM
BUsINess
gAteWAY
ULtRA BRoADBAND
ReADY
CoNteNts
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1 x Huawei HG659 Gateway
1 x ADSL
Cable (grey)
1 x Voice
Cable (grey)
1 x VDSL2
Cable (black)
1 x LAN Ethernet
Cable (Yellow)
1 x Fibre Ethernet
Cable (blue)
To set up your internet connection, you’ll initially need to use a computer
(Windows or Mac) with an Ethernet port and web browser, and connected by
the yellow Ethernet cable to a LAN port in the Gateway. Your gateway needs
to be within reach of the phone socket for ADSL or VDSL broadband services,
or the optical network termination point for fibre broadband services.
Once you’ve established your internet connection, you’ll then be able to set
up a wireless WiFi (wireless) network and connect wirelessly to that network.
Important: If you are running an alternative DHCP server on your network, contact
your IT support specialist before progressing.(DHCP is enabled by default on the
Gateway and this will conflict with your existing DHCP server).
2.1 BROADBAND SERVICE AUTO CONFIGURATION
The HG659 Gateway automatically configures itself to the active connection type it
discovers – ADSL, VDSL2, Fibre or via USB Mobile Broadband T-Stick.*
Should you change connection type at any time, simply reboot your gateway
and it will connect to the new service without altering your gateway settings.
1 x Power Supply
1 x User Guide
Get your ‘Ultra Broadband ready’
gateway up and running
LET
’
S GO
1 x Safety Information
Let’s check everything is here. You should have:
1. eQUIPMeNt CHeCK 2. gettINg stARteD
2 x ADSL Filters
Only for use with ADSL broadband connection
* The HG659 supports a range of SparkUSB mobile broadband T-Sticks. By using
a mobile broadband connection through this gateway, you will incur charges on your
mobile broadband plan not covered by your business or fixed line broadband plan.
A list of SparkT-Sticks supported by the HG659 can be found at
http://www.spark.co.nz/business/ourproducts/broadband/modem/

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If you have an ADSL or VDSL broadband connection, skip this step.
To receive a fibre broadband service, your premises must have a fibre cable connection.
To set up your fibre broadband connection you must use a computer with an
ethernet port and a web browser. Due to the length of the cables supplied, you must
set up close to the fibre optical network termination (or ONT) point. Once your fibre
broadband is working, you can unplug the ethernet cable and use the Gateway’s
wireless (WiFi) network.
Connect one end of the blue tipped Fibre Ethernet Cable into the blue WAN port
in the Gateway and the other end into the port labelled GE1 in the Fibre ONT
(Chorus Fibre ONT illustrated).
When complete, skip to step 6.
Fibre Company ONT
Fibre
Ethernet Cable
If you have an ADSL or fibre broadband connection, skip this step.
To receive a VDSL2 broadband service you must have a VDSL Splitter installed by a
technician as part of your connection agreement
To set up your VDSL2 broadband connection you must use a computer with an
ethernet port and a web browser. Due to the length of the cables supplied, you must
set up close to the VDSL2 connection point. Once broadband is working you can
unplug the ethernet cable and use the Gateway’s wireless (WiFi) network.
Connect the VDSL2 cable to the DSL port on the Gateway and the VDSL2
connection point.
Note: the small connector (RJ11) should go into the DSL port in the Gateway
and the large connector (RJ45) should go into the VDSL2 connection point.
When complete skip to step 6.
Dedicated VDSL2 connection point (RJ45)
VDSL2 cable
Large connector (RJ45)
Small connector (RJ11)
3. settINg UP FIBRe BRoADBAND 4. settINg UP VDsL2 BRoADBAND
GE2POTS1 POTS2 RESET GE1 GE3 GE4 POWER

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If you have a VDSL or fibre broadband connection, skip this step.
ADSL filters are required for every phone socket in use, including phone lines, faxes,
EFTPOS terminals or digital TV decoders. Filters remove interference on your phone
lines and improve your broadband service.
a. Connect the ADSL filter to the phone socket.
b. If you use a telephone, fax machine or TV decoder etc. at the same phone socket,
connect that device into the ADSL filter socket marked PHONE.
c. Connect the ADSL cable into the ADSL filter socket marked ADSL.
d. Connect the other end of the ADSL cable into the Gateway port marked DSL.
a. Connect the yellow Ethernet cable into LAN port number 1 (LAN1) in the
back of the Gateway.
b. Connect the other end of the ethernet cable into the ethernet port on
your computer.
Look for this symbol on your computer if you are not sure.
a
bd
c
a. Plug in the power supply to
the electrical power socket.
Plug the other end of the
power cable into the power
socket in the Gateway.
b. Ensure the power is turned
on at the wall, and push in the
ON/OFF button on the back of
the Gateway to turn the Gateway on.
5. settINg UP ADsL BRoADBAND 6. CoNNeCt YoUR CoMPUteR
7. CoNNeCt to PoWeR
On/Off
If you use 4 or more phone sockets in your business, have a monitored security or
medical alarm, Sparkstrongly recommend you have an ADSL Splitter installed by a
technician.
Call Sparkon0800BUSINESS(28746377)toarrangeinstallationortoordermore ADSLfilters.

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Please wait up to 5 minutes for the Gateway to establish a broadband connection.
Your Gateway lights will tell you when the connection is working correctly.
If the Power light is off – check Step 7.
The WAN light should be solid GREEN not blinking.
The INTERNET light should be GREEN and blinking.
The LAN1 light should be GREEN and blinking.
When the Gateway lights are correct, open a web browser on your computer
such as Internet Explorer, Safari, Firefox or Chrome. If your connection is working
you will see a valid web page and be able to surf the internet.
If not, restart your computer, open an internet browser and try again.
If after 5 minutes the WAN light is off or flashing:
yCheck Step 3 if you have a fibre connection
yCheck Step 4 if you have a VDSL2 connection
yCheck Step 5 if you have an ADSL connection
If the LAN1 light is off – check Step 6. Ensure the ethernet cable is correctly
connected to the ethernet port of your computer, and a LAN port on your Gateway.
If the WAN light remains off or flashing, or if you continue to experience problems, call our
Broadband Helpdesk on 0800 BUSINESS (2874 6377).
Before you begin, ensure you can connect to the internet using the Ethernet connection.
Your Gateway has a WiFi network ready to use out of the box. Your Gateway has a
unique SSID (or Network Name) and WLAN Key (or Wireless Password or Key) to make
connecting using WiFi easy. These details are found on the information label on the rear
of the Gateway.
The HG659 gateway uses both the 2.4Ghz and 5Ghz public wavelength bands to
transit radio signals between the gateway and WiFi enabled devices. If you have a
device (eg. a premium smartphone/tablet/computer) that displays the 5G network
option when searching for WiFi networks, you can connect to the 5G band at a
higher speed than the 2.4Ghz band.
The WiFi network is designed to provide a strong level of network security. To keep
your network secure, keep your SSID/WLAN Key out of public view.
9. CoNNeCt to WIFI
(WIReLess NetWoRKINg)
8. CoNNeCt to BRoADBAND

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10. CoNNeCt to WIFI UsINg WPs
eNABLeD DeVICes (oPtIoNAL)
This Gateway supports WPS (WiFi Protected Set-Up) which is a quick method
of connecting a WPS enabled device to the Gateway. The connecting device must
support WPS and have wireless turned on. Check your device manual or the
manufacturer’s website to confirm WPS support.
To connect, press the WPS button on the side of the Gateway for at least 2 seconds and
within 2 minutes, press the WPS button on the connecting device. The WPS button will
be a physical button on a device like a printer, or virtual such as a software button on a
computer, mobile phone or tablet.
The two devices will establish a connection and the Gateway will recognise the
wireless device.
This WiFi connection will remain until the Gateway is factory reset or until the WiFi
password is customised.
WPS button
To connect a wireless enabled device (computer, tablet, mobile phone etc) using the
default SSID and WLAN Key, complete the following steps:
1. Use your device’s network connection manager or wizard to search for your WiFi
network. If you are not sure how to do this, refer to the help function for your
device’s operating system, or the manufacturer’s website or help desk.
If the device connection manager allows you to save your SSID and WLAN Key
details then do so. Otherwise you may have to repeat these steps each time
you connect.
5. On your device open a web browser such as Internet Explorer, Safari, Firefox or
Chrome. If the a web page loads correctly and you can surf the internet, you are
connected to your WiFi network.
2. Find and select your wireless SSID.Example: Telecom-T23456
3. When prompted enter yourWLAN Key. Example: TT73H9VSK7
4.

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11. seCURINg YoUR gAteWAY
The most effective method to keep your Gateway secure is to keep your Gateway
and WiFi password details in a safe place and protect against unauthorised physical
access to your Gateway.
Your Gateway settings are password protected with an administrator login.
The default username = admin
The default password = admin
Open a web browser, type 192.168.1.254 into the address bar and press Enter.This
will take you to the User Interface.
1. Enter the Username and Password and click on Login
2. Click on Maintain then click on Account Management
3. Click Edit next to ‘user’
4. Enter the current password (default: admin)
5. Enter and confirm the new password then click Save
The next time you want to change your Gateway settings you must log in using your
unique password.
Note: If you forget your Administrator password you will need to reset the Gateway to
factory default, (see step 12).
12. FACtoRY Reset
WARNING! A factory reset restores the Gateway to the default settings –
all remembered WiFi connections and any user customisations are erased.
Most users should only perform a factory reset when you are directed to
by the broadband helpdesk.
To factory reset your Gateway, do the following:
1. While the Gateway is turned on, insert a paper clip into the Reset hole in the back,
press down for 8 to 10 seconds, then release.
2. The Gateway will reset and then restart. This can take up to 5 minutes.
3. After a factory reset, you must manually reconnect each WiFi device and redo
any customisations.
Sparkrecommends you create a unique password to protect access to your
Gateway. To do this, you need to use the Gateway’s User Interface:

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If you have any difficulties you can:
Call our Business Broadband helpdesk on 0800 BUSINESS (2874 6377).
14. PRoBLeMs?
To access advanced features or to customise the Gateway, open a web browser
and type 192.168.1.254 into the address bar and press enter to access the
Gateway interface.
If you need to open port 25 to support a mail server connected to your Gateway, call
our Business Broadband helpdesk on 0800 BUSINESS (2874 6377)
13. ADVANCeD settINgs 15. IMPoRtANt tIPs
yWhen starting up the Gateway do not press any buttons. Wait for a broadband
connection to be established first.
yMany issues with a broadband connection can be resolved by turning the Gateway
off for 30 seconds, then on again. It can take up to 5 minutes for the connection
to re-establish.
yCustomers with computers running Microsoft Windows should reboot their
computers at the same time they reboot their Gateway.
yOperate the Gateway on a flat surface and ensure the Gateway is not covered
by anything and has adequate ventilation at all times.
yADSL broadband customers should:
yNot use telephone extension cables with the Gateway as these cause speed
and stability problems.
yUse the ADSL filters supplied with this Gateway when setting up as old filters
can cause speed and stability problems.
yIf you want to network additional devices using the ethernet LAN ports, you will
require one ethernet cable for each device.
y
yDense obstacles such as walls, floors, ceilings, hot water cylinders,
aquariums etc. limit WiFi performance and range.
yDo not place the Gateway near electronic devices such as microwave ovens,
cordless phones or wireless transmitters like baby or room monitors.
yDo not place the Gateway in an enclosed space such as a cupboard, under
or behind a desk or large item of furniture.
yTo benefit from the speed offered by the 802.11n standard, it is recommended
to connect using 802.11n wireless devices only. Connecting older 802.11b
or 802.11g wireless devices may slow down the speed of your whole
WiFi network.
yIf you have WiFi coverage issues, you can opt to purchase products such
as WiFi range extenders.
yWhere possible place your Gateway up high for better WiFi performance.
For specific help on advanced settings, visit our website
http://www.spark.co.nz/business/ourproducts/broadband/modem/ for a
detailed PDF user guide and information including step-by-step tutorials.
Visit our website www.spark.co.nz/business/bbguides for a wide range of help
topics including step-by-step tutorials. WiFi signal strength and range is dependent on physical and environmental factors
outside of Spark’s control. The following tips will help you optimise
your WiFi signal:

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