Hughes 9350 User manual

Hughes 9300 Series
BGAN Terminal
User Guide
P/N 1038495-0001
Revision D

Copyright © 2009-2010 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes
Network Systems, LLC. No part of this publication may be reproduced in any form or
by any means without the written permission of Hughes Network Systems, LLC,
11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall
not be liable for errors contained herein. The information in this document is subject
to change without notice. Hughes Network Systems, LLC makes no warranty of any
kind with regard to this material, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose.
Trademarks
Hughes, HughesNet, Hughes Network Systems, and SPACEWAY are trademarks of Hughes Network Systems, LLC.
All other trademarks are the property of their respective owners.
INMARSAT is a trademark of the International Mobile Satellite Organization. The Inmarsat LOGO and the trademark
BGAN are trademarks of Inmarsat (IP) Company limited. All trademarks are licensed to Inmarsat Limited.

Hughes 9350 BGAN Terminal User Guide i
0BSAFETY INFORMATION
For your safety and protection, read this entire user manual before you attempt to use the Broadband Global Area
Network (BGAN) Land Mobile Satellite Terminal. In particular, read this safety section carefully. Keep this safety
information where you can refer to it if necessary.
11BWARNING SYMBOLS USED IN THIS MANUAL
WARNING
Potential Radio Frequency (RF) hazard. Where you see this alert symbol and WARNING
heading, strictly follow the warning instructions to avoid injury to eyes or other personal
injury.
WARNING
Where you see this alert symbol and WARNING heading, strictly follow the warning
instructions to avoid personal injury.
DANGER
Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow
the warning instructions to avoid electric shock injury or death.
12BWARNINGS FOR SATELLITE TERMINAL
DO NOT STAND NEAR TOP AND SIDES OF THE ANTENNA
This device emits radio frequency energy. To avoid injury, do not place head or other body
parts near the top and sides of the satellite antenna when system is operational. Maintain a
distance of one meter or more from the top and sides of the Satellite Terminal antenna.
ELECTRICAL STORMS
Operation of the Satellite Terminal during electrical storms may result in severe personal
injury or death. Ensure the Below Deck Equipment is properly grounded to the chassis.

ii Hughes 9350 BGAN Terminal User Guide
GENERAL
Handle your Satellite Terminal with care. The indoor unit is weather resistant per IEC 60529
IP54 and the antenna is IP56; however, do not submerge the unit. Avoid exposing your
Satellite Terminal to extreme hot or cold temperatures outside the range -25ºC to +55ºC.
Avoid placing the Terminal close to cigarettes, open flames or any source of heat.
Changes or modifications to the Terminal not expressly approved by Hughes Network
Systems could void your authority to operate this equipment.
Only use a soft damp cloth to clean the Terminal.
To avoid impaired Terminal performance, please ensure the unit’s antenna is not damaged or
covered with foreign material like paint or labeling.
When inserting the USIM/SIM, do not bend it or damage the contacts in any way. When
connecting the interface cables, do not use excessive force.
IN THE VICINITY OF BLASTING WORK AND IN EXPLOSIVE ENVIRONMENTS
Never use the Satellite Terminal where blasting work is in progress. Observe all restrictions
and follow any regulations or rules. Areas with a potentially explosive environment are often,
but not always, clearly marked. Do not use the Terminal while at a petrol filling station. Do
not use near fuel or chemicals.
QUALIFIED SERVICE
Do not attempt to disassemble your Satellite Terminal. The unit does not contain consumer-
serviceable components. Only qualified service personnel may install or repair equipment.
ACCESSORIES
Use Hughes approved accessories only. Use of non-approved accessories may result in loss of
performance, damage to the Satellite Terminal, fire, electric shock or injury.
CONNECTING DEVICES
Never connect incompatible devices to the Satellite Terminal. When connecting the Satellite
Terminal to any other device, read the device’s User Manual for detailed safety instructions.

Hughes 9350 BGAN Terminal User Guide iii
PACEMAKERS
The various brands and models of cardiac pacemakers available exhibit a wide range of
immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who
want to use a Satellite Terminal should seek the advice of their cardiologist. If, as a pacemaker
user, you are still concerned about interaction with the Satellite Terminal, we suggest you
follow these guidelines:
•Maintain a distance of 25 cm between the WLAN antenna and your pacemaker;
•Maintain a distance of one meter from the top and sides of the unit’s antenna;
•Refer to your pacemaker product literature for information on your particular
device.
If you have any reason to suspect that interference is taking place, turn off your Satellite
Terminal immediately!
HEARING AIDS
Most new models of hearing aids are immune to radio frequency interference from Satellite
Terminals that are more than 2 meters away. Many types of older hearing aids may be
susceptible to interference, making it very difficult to use them near a Terminal. Should
interference be experienced, maintain additional separation between you and the Satellite
Terminal.
A Versão desse equipamento comercializada no Brasil não tem as Interfaces WiFI e Bluetooth disponível.

iv Hughes 9350 BGAN Terminal User Guide
1BCONTENTS
0BSAFETY INFORMATION __________________________________________ I
11BWarning Symbols Used in this Manual........................................................................... i
12BWarnings for Satellite Terminal ...................................................................................... i
1BCONTENTS ___________________________________________________ IV
2BINTRODUCTION _______________________________________________ 1
13BAbout This Product ..........................................................................................................1
14BAbout This User Guide....................................................................................................2
15BPackage Contents .............................................................................................................. 2 
16BMinimum System Requirements for Laptop/PC..........................................................2
3BGETTING STARTED ____________________________________________ 4
17BIntroduction to Getting Started .....................................................................................4
18BInstalling Your Terminal...................................................................................................4
19BTerminal LED Functionality.............................................................................................4
4BUSING THE HUGHES 9300 SERIES TERMINALS _____________________ 5
20BAutostart configuration....................................................................................................5
21BPower-up and Connection to the Internet..................................................................6
22BConnecting the Terminal to External Devices............................................................6
44BConnecting by USB ...................................................................................................6
45BConnecting by Ethernet........................................................................................... 7
46BConnecting by ISDN.................................................................................................7
47BConnecting by WLAN..............................................................................................7
48BConnecting by RJ-11 .................................................................................................7
23BCoverage Map ....................................................................................................................8
5BUSING THE HUGHES UT WEB MMI ______________________________ 9
24BAccessing the UT Web MMI...........................................................................................9
25BProperties Page................................................................................................................11
26BSetup Page.........................................................................................................................12
27BStatistics.............................................................................................................................14
28BPDP Contexts ..................................................................................................................15
29BWLAN ...............................................................................................................................18
49BConnecting by WLAN............................................................................................18
30BWEP Security....................................................................................................................19
31BACA....................................................................................................................................21
32BISDN...................................................................................................................................24
33BAntenna .............................................................................................................................26
34BAccessing the UT Mobile Web MMI ...........................................................................28
35BMobile Web - PDP Contexts........................................................................................29
36BMobile Web – ACA Page...............................................................................................31

Hughes 9350 BGAN Terminal User Guide v
6BTROUBLESHOOTING __________________________________________ 32
7BTECHNOLOGY OVERVIEW _____________________________________ 34
37BGPS.....................................................................................................................................34
50BObtaining a GPS Fix ................................................................................................34
51BGPS and BGAN Registration ................................................................................34
38BISDN...................................................................................................................................35
52BDialing and Numbering...........................................................................................35
39BPDP Context ....................................................................................................................35
40BWLAN ...............................................................................................................................36
53BPerformance .............................................................................................................36
54BSSID............................................................................................................................36
8BTECHNICAL SPECIFICATIONS___________________________________ 37
9BDECLARATION OF CONFORMITY ________________________________ 38
41BFCC Compliance .............................................................................................................38
42BJapanese Radio Law "Technical Regulation Conformity Certification" (GITEKI)38
43BEU WEEE (Waste Electrical and Electronic Equipment) Directives.....................39
10BGLOSSARY __________________________________________________ 40

Hughes 9350 BGAN Terminal User Guide 1
2BINTRODUCTION
13BABOUT THIS PRODUCT
The Hughes Network Systems 9300 Series Broadband Satellite Terminals are your gateway to global
communication. The 9300 Series terminals allow you to simultaneously send and receive IP packet and circuit-
switched data via Ethernet, USB, Integrated Services Digital Network (ISDN), and WLAN interfaces over the
Inmarsat BGAN satellite network.
The unit offers you the following features and benefits:
•Fully autonomous tracking antenna that acquires and tracks the BGAN satellite signal while on the move
•Easy antenna installation (magnetic mount) on vehicle roof
•Cables for vehicular installation
•Up to 492 kbps data (transmit and receive) and 256 kbps streaming IP data rate (Class 10 only)F
1
F.
However, below 45 ° look angle to the satellite, the max streaming rate is
128 kbps
•2 X RJ-11 ports for voice (4 kbps) and fax
•ISDN voice (3.1 kHz audio) (above 15 ° (Class 10) and above 20° (Class 11) look angle to the satellite)
•ISDN data (64 kbps) (above 15 ° (Class 10) and above 20° (Class 11) look angle to the satellite)
•WLAN access point
•Multiuser capability for sharing a single unit
•Selectable Quality-of-Service (QoS)
•Full IP compatibility for email, file transfer (FTP), browsing, VPN, etc.
•Cost-effective “always-on” access – charges only for data sent and received
•UMTS IP-based services
•WLAN, FCC, and CE certified
•Subscriber Identification Module (SIM) card security
The unit is easy to install and connects in minutes. It is built for use in vehicular environments.
In this document, the following names and abbreviations are used to identify the Satellite Terminal and your
computer.
Term Definition
ACA Automatic Context Activation
CS Circuit Switch
FTP File Transfer Protocol
GPRS General Packet Radio Service
IB Interface Board
1Best efforts performance under moving conditions depending on obstruction of satellite signal. Signal outages of more than 60 seconds will
cause circuit switched calls to be dropped and packet switched sessions to be interrupted. May require user intervention to reactivate
connections for longer outage durations.

2 Hughes 9350 BGAN Terminal User Guide
Term Definition
IDU Indoor Unit or Modem
MSN Multiple Subscriber Number
PS Packet Switch
QoS Quality of Service
RDI Restricted Digital Information (US Standard)
SIM Subscriber Identification Module
SSID Service Set Identifier
TE Terminal Equipment (your computer)
Terminal Satellite Terminal
UDI Unrestricted Digital Information (European Standard)
UT User Terminal/Satellite Terminal
WEP Wireless Encryption Protocol
WLAN Wireless Local Area Networking
14BABOUT THIS USER GUIDE
This user guide contains the most up-to-date information available on the 9300 Series terminals, on the date it was
generated. It is focused on the specific information needed to operate the Hughes 9300 Series Land Mobile User
Terminals.
Refer to the Hughes 9201 User Guide for general information on how to access the BGAN network and how to
use the Inmarsat LaunchPad Software. This guide can be downloaded from the Hughes Web site at
HUwww.bgan.hughes.comU
15BPACKAGE CONTENTS
When you unpack any of the Land Mobile Terminal Kit packages, you will find the following:
•BGAN Land Mobile Tracking Antenna Kit
•Hughes BGAN Satellite Modem Kit (IDU)
Your service provider will supply you with a SIM and its PIN, and Satellite Terminal configuration instructions you
will need to access the network. Note: The SIM card may also have four MSISDN numbers associated with it for
various ISDN services:
•4K voice
•3.1 kHz audio/fax
•64K UDI data
•56K RDI data
16BMINIMUM SYSTEM REQUIREMENTS FOR LAPTOP/PC

Hughes 9350 BGAN Terminal User Guide 3
These are the minimum computer system requirements for successful interface with the Satellite Terminal:
•Internet browser: Microsoft Internet Explorer, Mozilla, or Safari. Java must be active and running version
1.6 or newer (available from HUwww.java.comUH).
•PC support for at least one of these interfaces: Ethernet, USB, or WLAN (802.11b or b/g).
•100 MB of free hard disk space if using LaunchPad.

4 Hughes 9350 BGAN Terminal User Guide
3BGETTING START E D
17BINTRODUCTION TO GETTING STARTED
This guide is the simplest and quickest way to connect to the BGAN network. If you are a first time user, you will
be guided through the procedure for powering up your terminal, obtaining a GPS fix, connecting your external
devices to the terminal, and registering with the BGAN network. You are then ready to start using voice and
broadband services.
18BINSTALLING YOUR TERMINAL
Install the Hughes satellite terminal according to the Installation Guide P/N 1038494 supplied with the terminal.
Refer to the Installation Guide for grounding instructions.
19BTERMINAL LED FUNCTIONALITY
The IDU has four LEDs with the following functions:
Power: Green when on
Ready: Green when attached to the network, flashing if not attached.
Alarm: Red if hardware fault detected. Check that the antenna is connected and the SIM card is installed. Check
the Web MMI for error messages.
Comm: Green when circuit switched call is up.

Hughes 9350 BGAN Terminal User Guide 5
4BUSING THE HUGHES 9300 SERIES
TERMINALS
20BAUTOSTART CONFIGURATION
Since the Hughes 9300 Series terminals are equipped with a tracking antenna, the default configurations are as
follows:
•The Hughes 9300 Series terminals are configured to bypass antenna pointing by default and will
automatically register with the network: The terminal will automatically attempt to register with the
network once the tracking antenna has acquired the satellite signal and obtained a GPS fix.
•The IDU has a power button and an ignition sense line. For the unit to turn on, the on button must be
pushed in and 12 V or 24 V applied to the ignition sense line.

6 Hughes 9350 BGAN Terminal User Guide
;
Note
These default configurations are accessible through LaunchPad or the Web MMI, and It is
recommended to keep these settings for proper operation of the Hughes 9300 Series Land Mobile
Terminals.
21BPOWER-UP AND CONNECTION TO THE INTERNET
After power is applied, the IDU and tracking antenna will begin their start-up sequence. The tracking antenna will
begin its search for the BGAN satellite, and the antenna motors may be heard during this time. Note that the
tracking antenna must have line-of-sight to the BGAN satellite. Once the antenna has locked onto the BGAN
satellite, it will continue to make minor adjustments to acquire optimum signal strength. The antenna may be heard
“twitching” during this time. Eventually the antenna will remain at an optimum position while the vehicle is
stationary.
Once the vehicle starts moving, the tracking antenna will automatically track the satellite signal and keep the
antenna pointed toward the satellite. During short outages (driving under a bridge, etc.) the antenna will remain in
the same position and pick up the satellite signal immediately. For longer outages the antenna may need to repeat
the search pattern to reacquire the satellite signal.
;
Note
Circuit switched and packet switched connections will typically recover from signal outages of less
than 60 seconds. User intervention may be required to reactivate connections for outages longer
than 60 seconds.
22BCONNECTING THE TERMINAL TO EXTERNAL DEVICES
You can connect various external devices to the IDU with one or more of the following interfaces:
•USB
•RJ-11
•Ethernet
•Integrated Services Digital Network (ISDN)
•WLAN
;
Note
There is no need to check the active interface. All interfaces can be used simultaneously
to accommodate multiple users.
;
Note
During initial setup, the terminal can only be configured using either a USB or an Ethernet
connection. Once the terminal has been configured, all five interfaces (USB, RJ-11, Ethernet,
WLAN, and ISDN) can be used for data transfer, depending on the service required.
Your computer must be configured to support your chosen connection method. Refer to the
documentation supplied with your computer for details.
44BCONNECTING BY USB
To connect the IDU to the computer using the USB port, perform the following:
•Connect a USB cable to your computer’s USB port and insert the other end of the connector into the
IDU’s USB port.
;When plugging in the USB cable for the first time, you will see Windows installing a new driver for

Hughes 9350 BGAN Terminal User Guide 7
Note the device.
If you install LaunchPad, the USB driver for the terminal will also be installed. When you plug in the USB cable into
your computer for the first time, your computer will detect that new USB hardware has been connected. You
should then follow the computer’s instruction to install the Hughes USB LAN LINK driver software (for
computers using the Windows operating system, the installation is carried out using a Found New Hardware
Wizard). Your computer will then use this driver to connect to the terminal.
If you do not install LaunchPad, USB drivers are available from: HUwww.inmarsat.com/supportUH or
HUwww.bgan.hughes.comU
45BCONNECTING BY ETHERNET
To connect the IDU to the computer using Ethernet, perform the following:
•Connect an Ethernet cable to your computer’s Ethernet port and insert the other end of the connector
into the IDU’s Ethernet port.
46BCONNECTING BY ISDN
•Connect an ISDN cable to your computer’s or phone’s ISDN port and insert the other end of the
connector into the IDU’s ISDN port.
•To dial, prefix the international number with 00 and terminate with #. For example, to dial a number in
the USA, enter 0018005551234#
•To receive incoming calls you must configure your ISDN device with the Multiple Subscriber Number
(MSN) of the service it supports. See the ISDN section for information on configuration of MSNs. To
configure the MSN in your ISDN device, refer to the user guide of your ISDN device.
47BCONNECTING BY WLAN
•If you have not previously used the IDU’s WLAN interface, it has to be enabled from the internal Web
MMI or LaunchPad with your computer connected to the IDU using either the USB or Ethernet interface.
•As you are configuring the WLAN, you can enable the Wireless Encryption Protocol (WEP), MAC
address filtering and no broadcast SSID features for added security.
•Once the WLAN is turned ON and configured, any device with a WLAN interface can detect the IDU’s
WLAN SSID and connect to it automatically.
Note: If WEP is enabled, you must provide other WLAN users with the proper WEP key in order for
them to connect to the IDU.
48BCONNECTING BY RJ-11
To connect an analog phone or fax machine to the RJ-11 ports, perform the following:
•The fax port is configured for 3.1K service for fax
•The tel port is configured for speech service for voice calls
To dial, prefix the international number with 00 and terminate with #. For example, to dial a number in the USA,
enter 0018005551234#

8 Hughes 9350 BGAN Terminal User Guide
23BCOVERAGE MAP
The Inmarsat BGAN service is operated with three satellites as shown below. The Hughes 9300 Series terminals
will perform best in areas where the elevation angle is 20 ° or higher. Lower elevation angles increase the
probability of signal outages caused by trees, buildings, and hilly terrain and may severely impact the usability on
the move.

Hughes 9350 BGAN Terminal User Guide 9
5BUSING THE HUGHES UT WEB MMI
24BACCESSING THE UT WEB MMI
The Hughes UT includes its own internal Web MMI. To access the UT Web MMI, open your favorite Web
browser and type in the internal IP address of the UT, e.g., HUhttp://192.168.128.100UH. The Web MMI opens up to the
“Properties” page as shown below:

10 Hughes 9350 BGAN Terminal User Guide
To ensure the Web pages update correctly with dynamic changes, set your browser to check for newer versions
of stored pages on every visit to the page.
In Internet Explorer, this is configured in Tools/Internet Options/Browsing History/Settings.
In the Temporary Internet Files section, select the “Every time I visit the webpage” option.

Hughes 9350 BGAN Terminal User Guide 11
25BPROPERTIES PAGE
The Properties page shows the current status of the UT. A description of each item on the page follows:
In the top left-hand corner of the screen there are satellite signal strength and beam ID indications. These items
are updated automatically when the status of that item changes.
1. Registration Status: This field indicates whether you are registered with the network. Click the “Register
with Network” button. Note: For the 9300 Series terminals, bypass antenna pointing is turned on as default,
so it will automatically register with the network each time.
2. PS Attach Status: This field indicates whether you are Packet Switch (PS) attached with the network. You
will still need to set up a PDP context in order to send PS data.
3. CS Attach Status: This indicates whether you are Circuit Switch (CS) attached with the network. Once
you are CS attached and registered with the network, you are able to make CS calls.
4. GPS Position: This field displays the current GPS position status. If you have received a GPS fix and the
network GPS policy has been received and allows the GPS position to be shown to the user, it will display the
latitude, longitude, fix quality, and the last time the GPS position was updated. Time displayed is UTC time.
5. Emergency Call Numbers: This field displays the emergency call numbers that can be used with the UT.
6. Software Version and IB Version: These display the current version of software that is running on the
UT. Core module and Interface Board (IB) SW versions are both shown.
7. Alarms: Any alarms, such as SIM not installed or no antenna connected are displayed.
8. Satellite Modem IMEI: This displays the IMEI number of the UT.
9. UE Class: This indicates the UT class, such as Class 10 (high gain) or Class 11 (mid- gain) land mobile
terminal.
10. Satellite Modem IMSI: This displays the IMSI number of the USIM card in the UT. If is the IMSI is not
displayed, it indicates that there is a problem reading the SIM card, for example, because there is no SIM, it is
installed incorrectly or PIN must be entered.
11. USIM PIN Status: This field indicates whether the USIM is ready or the PIN has to be entered. If the PIN
needs to be entered, go to the Setup page.
12. USIM APN Name: This displays the default APN that has been provisioned on the USIM card. Note that
some USIM cards may have multiple APNs provisioned on them.
13. Extract System Log: Clicking this button allows the User to automatically extract a UT system log and save
the file to a location on the TE for debugging purposes. This file can be emailed to Hughes directly for fault
analysis if the User experiences any problems.
14. Download Terminal Log File: This allows you to extract and save different log files.
15. Restore Factory Defaults: Clicking this button will restore the UT back to factory defaults and delete any
of the user parameters that have been set-up in the UT. Hughes highly recommends that the user exhaust all
possible debug procedures before using this feature.