Hughes 9350 User manual

Hughes 9350 User Guide
P/N 1038495
Version 0.4

Copyright
2009 Hughes Network Systems, LLC.
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part
o this publication may be reproduced in any orm or by any means without the written permission o
Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC., has made every e ort to ensure the correctness and completeness o the
material in this document. Hughes Network Systems, LLC., shall not be liable or errors contained herein. The
in ormation in this document is subject to change without notice. Hughes Network Systems, LLC. makes no
warranty o any kind with regard to this material, including, but not limited to, the implied warranties o
merchantability and itness or a particular purpose.
Trademarks
All trademarks, marks, names, or product names re erenced in this publication are the property o their
respective owners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such
products or services re erred to herein.
HUGHES and Hughes Network Systems are trademarks o Hughes Network Systems, LLC.
INMARSAT is a trademark o the International Mobile Satellite Organization. The Inmarsat LOGO and the
trademark BGAN are trademarks o Inmarsat (IP) Company Limited. All trademarks are licensed to
Inmarsat Limited.

Hughes 9350 BGAN Terminal User Guide
i
S
AFET
I
NFORMATION
For your sa ety and protection, read this entire user manual be ore you attempt to use the
Broadband Global Area Network (BGAN) Land Mobile Satellite Terminal. In particular, read this
sa ety section care ully. Keep this sa ety in ormation where you can re er to it i necessary.
W
ARNING
S
MBOLS
U
SED IN THIS
M
ANUAL
W
ARNING
Potential radio Frequency (RF) hazard. Where you see this alert symbol and
WARNING heading, strictly ollow the warning instructions to avoid injury to
eyes or other personal injury.
W
ARNING
Where you see this alert symbol and WARNING heading, strictly ollow the
warning instructions to avoid personal injury.
D
ANGER
Electric shock hazard: Where you see this alert symbol and DANGER heading,
strictly ollow the warning instructions to avoid electric shock injury or death.
W
ARNINGS FOR
S
ATELLITE
T
ERMINAL
D
O NOT STAND IN FRONT OF THE
A
NTENNA
This device emits radio requency energy. To avoid injury, do not place head or
other body parts in ront o the satellite antenna when system is operational.
Maintain a distance o two meters or more rom the ront o the Satellite
Terminal antenna.
P
ROPERL GROUND THE
E
XTERNAL
A
NTENNA
Failure to properly ground the optional external antenna may result in severe
personal injury or death. Do not attempt to ground the optional external
antenna unless you have the skills to do so in accordance with local electrical
codes.
D
O NOT OPERATE DURING
E
LECTRICAL
S
TORMS
Operation o the Satellite Terminal during electrical storms may result in severe
personal injury or death. Disconnect the Terminal rom the computer and store
the unit indoors i lightning is anticipated in the area o operation.

ii
Hughes 9350 BGAN Terminal User Guide
G
ENERAL
Handle your Satellite Terminal with care. The enclosure is weather resistant per
IEC 60529 IP54; however, do not submerge the unit or expose it to severe rain
storms. Avoid exposing your Satellite Terminal to extreme hot or cold
temperatures outside the range -25ºC to +60ºC.
Avoid placing the Terminal close to cigarettes, open lames or any source o
heat.
Changes or modi ications to the Terminal not expressly approved by Hughes
Network Systems could void your authority to operate this equipment.
Only use a so t damp cloth to clean the Terminal.
To avoid impaired Terminal per ormance, please ensure the unit’s antenna is
not damaged or covered with oreign material like paint or labeling.
When inserting the USIM/SIM, do not bend it or damage the contacts in any
way. When connecting the inter ace cables, do not use excessive orce.
I
N THE VICINIT OF BLASTING WORK AND IN EXPLOSIVE ENVIRONMENTS
Never use the Satellite Terminal where blasting work is in progress. Observe all
restrictions and ollow any regulations or rules. Areas with a potentially
explosive environment are o ten, but not always, clearly marked. Do not use
the Terminal while at a petrol illing station. Do not use near uel or chemicals.
Q
UALIFIED
S
ERVICE
Do not attempt to disassemble your Satellite Terminal. The unit does not
contain consumer-serviceable components. Only quali ied service personnel
may install or repair equipment.
A
CCESSORIES
Use Hughes approved accessories only. Use o non-approved accessories may
result in loss o per ormance, damage to the Satellite Terminal, ire, electric
shock or injury.
C
ONNECTING
D
EVICES
Never connect incompatible devices to the Satellite Terminal. When
connecting the Satellite Terminal to any other device, read the device’s User
Manual or detailed sa ety instructions.

Hughes 9350 BGAN Terminal User Guide
iii
P
ACEMAKERS
The various brands and models o cardiac pacemakers available exhibit a
wide range o immunity levels to radio signals. There ore, people who wear a
cardiac pacemaker and who want to use a Satellite Terminal should seek the
advice o their cardiologist. I , as a pacemaker user, you are still concerned
about interaction with the Satellite Terminal, we suggest you ollow these
guidelines:
• Maintain a distance of 30 cm between the Terminal and your pacemaker;
• Maintain a distance of two meters from the front of the unit’s antenna;
• Refer to your pacemaker product literature for information on your particular
device.
I you have any reason to suspect that inter erence is taking place, turn o
your Satellite Terminal immediately!
H
EARING
A
IDS
Most new models o hearing aids are immune to radio requency inter erence
rom Satellite Terminals that are more than 2 meters away. Many types o older
hearing aids may be susceptible to inter erence, making it very di icult to use
them near a Terminal. Should inter erence be experienced, maintain
additional separation between you and the Satellite Terminal.

iv
Hughes 9350 BGAN Terminal User Guide
C
ONTENTS
S
AFET
I
NFORMATION
_____________________________________________
I
Warning Symbols Used in this Manual...................................................... i
Warnings or Satellite Terminal................................................................... i
C
ONTENTS
____________________________________________________
IV
I
NTRODUCTION
_________________________________________________ 1
About This Product......................................................................................1
About This User Guide ................................................................................2
Package Contents .....................................................................................3
Minimum System Requirements or Laptop/PC ....................................3
G
ETTING
S
TARTED
_______________________________________________ 4
Introduction to Getting Started ...............................................................4
Setting Up Your Terminal............................................................................4
U
SING THE
H
UGHES
9350_________________________________________ 5
Auto Start con iguration ............................................................................5
Power Up and Connection to the Internet............................................6
Connecting the Terminal to the Computer...........................................6
Connecting by USB..............................................................................7
Connecting by Ethernet .....................................................................7
Connecting by ISDN............................................................................7
Connecting by WLAN .........................................................................7
Coverage Map ...........................................................................................8
U
SING THE
H
UGHES
UT
W
EB
MMI __________________________________ 9
Accessing the UT Web MMI ......................................................................9
Properties Page.........................................................................................10
Setup Page ................................................................................................12
Statistics.......................................................................................................14
PDP Contexts .............................................................................................15
WLAN...........................................................................................................19
Connecting by WLAN .......................................................................19
WEP Security...............................................................................................20
ACA .............................................................................................................22
ISDN .............................................................................................................26
Antenna......................................................................................................28
T
ROUBLE
S
HOOTING
____________________________________________ 30
T
ECHNOLOG
O
VERVIEW
________________________________________ 32
GPS ..............................................................................................................32
Obtaining a GPS Fix...........................................................................32

Hughes 9350 BGAN Terminal User Guide
v
GPS and BGAN Registration ............................................................32
ISDN .............................................................................................................33
Dialing and Numbering ....................................................................33
PDP Context...............................................................................................33
WLAN...........................................................................................................34
Per ormance.......................................................................................34
SSID........................................................................................................34
T
ECHNICAL
S
PECIFICATIONS
______________________________________ 35
D
ECLARATION OF CONFORMIT
___________________________________ 36
FCC Compliance......................................................................................36
EU WEEE (Waste Electrical and Electronic Equipment) Directives ..37
G
LOSSAR
___________________________________________________ 38


Hughes 9350 BGAN Terminal User Guide
1
I
NTRODUCTION
A
BOUT
T
HIS
P
RODUCT
The Hughes Network Systems (HNS) 9350 Broadband Satellite Terminal and WLAN Access Point is
your gateway to global communication. The 9350 allows you to simultaneously send and
receive IP packet and circuit-switched data via Ethernet, Integrated Services Digital Network
(ISDN), and WLAN inter aces over the Inmarsat BGAN satellite network.
The unit o ers you the ollowing eatures and bene its:
• Fully autonomous trackin antenna acquires and tracks the BGAN satellite si nal while on the
move
• Easy antenna installation (ma netic mount) on vehicle roof
• Includes antenna control unit and all cables and power supplies for vehicular installation
• Up to 464 Kbps data (transmit and receive) and 256 Kbps streamin IP data rate
1
. However,
below 45 de ree look an le to the satellite the max streamin rate is 128kbps.
• 2 X RJ-11 ports for Voice (4Kbps) and Fax
• ISDN voice (3.1KHz audio) (above 15 de ree look an le to the satellite)
• ISDN data (64Kbps) (above 15 de ree look an le to the satellite)
• WLAN access point
• Multi-user capability for sharin a sin le unit
• Selectable Quality-of-Service (QoS)
• Full IP compatibility for Email, file transfer (FTP), browsin , VPN, etc.
• Cost-effective “always-on” access – char es only for data sent and received
• UMTS IP-based services
• WLAN, FCC, CE, and GMPCS certified
• Subscriber Identification Module (SIM) card security
The unit is easy to install and connects in minutes. It is built or use in vehicular environments.
The Satellite Terminal carries a warranty or 12 months rom the date o sale. Contact your
Service Provider i you have questions about the warranty, or need to return the terminal or
repair.
In this document, the ollowing names and abbreviations are used to identi y the Satellite
Terminal and your computer.
Term Definition
Terminal Satellite Terminal
TE Terminal Equipment (your computer)
UT User Terminal/satellite terminal
1
. Best e orts per ormance under moving conditions depending on obstruction o satellite signal. Signal outages o
more than 60 seconds will cause circuit switched calls to be dropped and packet switched sessions being interrupted.
May require user intervention to reactivate connections or longer outage durations.

2
Hughes 9350 BGAN Terminal User Guide
A
BOUT
T
HIS
U
SER
G
UIDE
This user guide contains the most up-to-date in ormation available on this product, on the date it
was generated. It is ocused on the speci ic in ormation needed to operate the Hughes 9350
Land Mobile User Terminal.
Please re er to the Hughes 9201 User Guide or general in ormation on how to access the BGAN
network and how to use the Inmarsat LaunchPad So tware.

Hughes 9350 BGAN Terminal User Guide
3
P
ACKAGE
C
ONTENTS
When you unpack the Land Mobile Terminal Kit package, you will ind the ollowing:
• BGAN Land Mobile Trackin Antenna Kit
• Hu hes 9350 Class 10 BGAN Satellite Modem Kit
Your Service Provider will supply you with a Subscriber Identi ication Module (SIM) and its PIN,
and Satellite Terminal con iguration instructions – you will need these to access the network.
Note: The SIM card will also have our (4) MSISDN numbers associated with it or various ISDN
services:
4K Voice
3.1KHz Audio/Fax
64K UDI data
56K RDI data
M
INIMUM
S
STEM
R
EQUIREMENTS FOR
L
APTOP
/PC
These are the minimum computer system requirements or success ul inter ace with the Satellite
Terminal:
• CD-ROM (for installation CD)
• Internet Browser: Microsoft Internet Explorer version 5.5 or later; Netscape Communicator
version 7.0 or later (Java must be active).
• PC Support for at least one of these interfaces – Ethernet, ISDN or WLAN (802.11b or b/ ).
• Intel Pentium III CPU, or equivalent.
• 100 MB of free hard disk space.
• 128 MB of RAM.

4
Hughes 9350 BGAN Terminal User Guide
G
ETTING
S
TARTED
I
NTRODUCTION TO
G
ETTING
S
TARTED
This guide is the simplest and quickest way to connect to the BGAN network. I you are a irst
time user, you will be guided through the procedure or powering up your terminal, obtaining a
GPS ix, connecting your computer to the terminal and registering with the BGAN network. You
are then ready to start using voice and broadband services.
I
NSTALLING
OUR
T
ERMINAL
Install the Hughes 9350 terminal according to the Installation Guide P/N 1038494 supplied with
the terminal.

Hughes 9350 BGAN Terminal User Guide
5
U
SING THE
H
UGHES
9350
A
UTO
S
TART CONFIGURATION
Since the Hughes 9350 is equipped with a tracking antenna, the de ault con igurations or the
Hughes 9350 Land Mobile Terminal are as ollows:
• The Hu hes 9350 is confi ured to bypass antenna pointin as default and will automatically
re ister with the network: The terminal will automatically attempt to re ister with the network once
the trackin antenna has acquired the satellite si nal and obtained a GPS fix.
• .The 9350 has a power button and an i nition sense line. For the unit to turn on, the on button
must be pushed in and 12V or 24V applied to the i nition sense line.
•
•
•

6
Hughes 9350 BGAN Terminal User Guide
•
Note
These de ault con igurations are accessible through LaunchPad or the web MMI
and It is recommended to keep these settings or convenient operation o the
Hughes 9350 Land Mobile Terminal.
•
P
OWER
U
P AND
C
ONNECTION TO THE
I
NTERNET
A ter power is applied, the Hughes-9350 Terminal and Hughes Tracking Antenna will begin their
start-up sequence. The tracking antenna will begin its search o the BGAN satellite and the
antenna motors may be heard during this time. Note that the tracking antenna must have line
o sight o the BGAN satellite. Once the antenna has locked onto the BGAN satellite, it will
continue to make minor adjustments to acquire optimum signal strength. The antenna may be
heard ‘twitching’ during this time. Eventually the antenna will sit at an optimum position while
the vehicle is stationary.
Once the vehicle starts moving, the Hughes Tracking Antenna will automatically track the
satellite signal and keep the antenna pointed towards the satellite. During short outages (e.g.
while driving under a bridge, etc.) the antenna will remain in the same position and will pick up
the satellite signal immediately. For longer outages the antenna may need to repeat the search
pattern to reacquire the satellite signal.
Note
Circuit switched and packet switched connections will typically recover rom signal
outages o less than 60 seconds. User intervention may be required to reactivate
connections or outage longer than 60 seconds.
C
ONNECTING THE
T
ERMINAL TO THE
C
OMPUTER
You can connect your computer to the 9350 terminal with one or more o the ollowing
inter aces
USB
RJ-11
Ethernet
Integrated Services Digital Network (ISDN)
WLAN
Note
There is no need to check the active interface. All inter aces can be used
simultaneously to accommodate multiple users.
Note
During initial setup, the terminal can only be con igured using either a USB or an
Ethernet connection. Once the terminal has been con igured, all ive inter aces
(USB, RJ-11, Ethernet, WLAN and ISDN) can be used or data trans er depending
on the service required.
Your computer must be con igured to support your chosen connection method.

Hughes 9350 BGAN Terminal User Guide
7
Re er to the documentation supplied with your computer or details.
C
ONNECTING B
USB
To connect the BGAN terminal to the computer using the USB port:
1. Connect a USB cable to your computer’s USB port, and insert the other end o the connector
into the 9350 terminal’s USB port.
Note
When plugging in the USB cable or the irst time, you will see Windows installing a
new driver or the device.
I you install LaunchPad, the USB driver or the terminal will also be installed. When you plug in
the USB cable into your computer or the irst time, your computer will detect that new USB
Hardware has been connected. You should then ollow the computer’s instruction to install
the Hughes USB LAN LINK driver so tware ( or computers using the Windows operating system,
the installation is carried out using a Found New Hardware Wizard). Your computer will then
use this driver to connect to the terminal.
I you do not install LaunchPad, USB drivers are available rom: www.inmarsat.com/support
or www.bgan.hughes.com
C
ONNECTING B
E
THERNET
To connect the BGAN terminal to the computer using Ethernet:
1. Connect an Ethernet cable to your computer’s Ethernet port, and insert the other end o the
connector into the 9350 terminal’s Ethernet port.
C
ONNECTING B
ISDN
1. Connect an ISDN cable to your computer’s or phone’s ISDN port, and insert the other end o
the connector into the Terminal’s ISDN port.
C
ONNECTING B
WLAN
I you have not previously used the terminal’s WLAN inter ace, it has to be enabled rom the
internal web MMI or LaunchPad with your computer connected to the terminal using either the
USB or Ethernet inter ace.
As you are con iguring the WLAN, you can enable the Wireless Encryption Protocol (WEP), MAC
address iltering, no broadcast SSID eatures or added security.
Once the WLAN is turned ON and con igured, any device with a WLAN inter ace can detect the
terminal’s WLAN SSID, and connect to it automatically.
Note: I WEP is enabled, you must provide other WLAN users with the proper WEP key in order or
them to connect to the terminal.

8
Hughes 9350 BGAN Terminal User Guide
C
OVERAGE
M
AP
The Hughes 9350 will per orm best in areas where the elevation angle is 20 degrees or higher.
Lower elevation angles increase the probability o signal outages caused by trees, buildings and
hilly terrain and may severely impact the usability on the move.

Hughes 9350 BGAN Terminal User Guide
9
U
SING THE
H
UGHES
UT
W
EB
MMI
A
CCESSING THE
UT
W
EB
MMI
The Hughes UT now includes its own internal Web MMI. To access the UT Web MMI, open your
avorite Web Browser and type in the internal IP address o the UT e.g. http://192.168.128.100.
The web MMI opens up to the “Properties” page as shown below:

10
Hughes 9350 BGAN Terminal User Guide
P
ROPERTIES
P
AGE
The Properties page shows the current status o the UT. A description o each item on the page
ollows:
In the Top le t-hand corner o the screen there are Satellite Signal Strength and Beam ID
indications. These items are updated automatically when the status o that item changes.
Network Status: This shows the current status o the network and there are two messages that
appear in this ield:
1. Registration Status: This ield indicates whether you are Registered with the Network.
Click on the “Register with Network” button. Note: For the 9350, bypass antenna pointing
is turned on as de ault so it will automatically register with the Network each time.

Hughes 9350 BGAN Terminal User Guide
11
2. PS Attach Status: This ield indicates whether you are PS (Packet Switch) attached with
the Network. You will still need to setup a PDP context in order to send PS data.
3. CS Attached: This indicates whether you are CS (Circuit Switch) attached with the
Network. Once you are CS Attached and Registered with the network, you are able to
make CS calls.
4. GPS Position: This ield displays the current GPS position status. I you have received a
GPS ix and the Network GPS policy has been received and it allows the GPS position to
be shown to the user, it will display the Latitude, Longitude, Fix Quality, and the Last time
the GPS position was updated. Time displayed is GMT time.
5. Emergency Call Numbers: This ield displays the Emergency call numbers that can be
used with the UT.
6. Software Version: This displays the current version o so tware that is running on the UT.
7. Satellite Modem IMEI: This displays the IMEI number o the UT.
8. Satellite Modem IMSI: This displays the IMSI number o the USIM card in the UT. I is the
IMSI is not displayed, it indicates that there is a problem reading the SIM card, e.g.
because there is no SIM, it is installed incorrectly or PIN must be entered.
9. USIM PIN Status: This ield indicates whether the USIM is ready or the PIN has to be
entered. I the PIN needs to be entered, go to the SETUP page.
10. USIM APN Name: This displays the de ault APN that has been provisioned on the USIM
card. Note that some USIM cards may have multiple APN’s provisioned on them.
11. MS-ISDN 1 thru 4: Every USIM card has our (4) separate MS-ISDN numbers i the USIM has
been provisioned or these services. MS_ISDN 1 is or 4K Speech, MS-ISDN 2 is or 3.1KHz
Audio ( ax, etc.), MS-ISDN 3 is or UDI data and MS-ISDN 4 is or RDI data.
12. Extract System Log: Clicking this button allows the User to automatically extract a UT
system log and save the ile to a location on the TE or debugging purposes. This ile can
be e-mailed to Hughes directly or ault analysis i the User experiences any problems.
13. Restore factory Defaults: Clicking this button will restore the UT back to actory de aults
and delete any o the User parameters that have been set-up in the UT. Hughes highly
recommends that the User exhaust all possible debug procedures be ore using this
eature.

12
Hughes 9350 BGAN Terminal User Guide
S
ETUP
P
AGE
The Setup page allows the User to con igure various parameters o the UT. A description o each
item on the page ollows:
1. Terminal Local IP Address: This allows the User to change the local IP address o the
terminal rom the de ault 192.168.128.100 IP address. Only the last two octets are
available to change. Once the local IP address is changed on this page and applied,
the IP address ranges or the DHCP server, the PDP Context page and ACA page will also
be changed automatically. Note: Updates to this ield will not take a ect until the UT is
rebooted.
2. DHCP Address Range: This allows the User to set the range o DHCP addresses that are
given out by the UT to any connected TE.
3. Idle-mode DHCP Lease Time: Idle-mode DHCP Lease Time re ers to the DHCP lease time
when the UT is not connected to the network. This parameter allows the User to change
the de ault time (60 seconds) that the DHCP lease to the TE is good or. This parameter
was introduced because o a problem with some models o Cisco routers that will not
accept a short DHCP lease time. Note: The longer the Idle-mode DHCP lease time, the
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