Hughes 9201 User manual

Hughes 9201 User Guide
P/N 3500152
Version 4.4

Copyright 2010 Hughes Network Systems, LLC.
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part
of this publication may be reproduced in any form or by any means without the written permission of
Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC., has made every effort to ensure the correctness and completeness of the
material in this document. Hughes Network Systems, LLC., shall not be liable for errors contained herein. The
information in this document is subject to change without notice. Hughes Network Systems, LLC. makes no
warranty of any kind with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Trademarks
All trademarks, marks, names, or product names referenced in this publication are the property of their
respective owners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such
products or services referred to herein.
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC.
INMARSAT is a trademark of the International Mobile Satellite Organization. The Inmarsat LOGO and the
trademark BGAN are trademarks of Inmarsat (IP) Company Limited. All trademarks are licensed to
Inmarsat Limited.

BGAN 9201 User Manual i
SAFETY INFORMATION
For your safety and protection, read this entire user manual before you attempt to use the
Broadband Global Area Network (BGAN) Satellite Terminal. In particular, read this safety section
carefully. Keep this safety information where you can refer to it if necessary.
WARNING SYMBOLS USED IN THIS MANUAL
WARNING
Potential radio Frequency (RF) hazard. Where you see this alert symbol and
WARNING heading, strictly follow the warning instructions to avoid injury to
eyes or other personal injury.
WARNING
Where you see this alert symbol and WARNING heading, strictly follow the
warning instructions to avoid personal injury.
DANGER
Electric shock hazard: Where you see this alert symbol and DANGER heading,
strictly follow the warning instructions to avoid electric shock injury or death.
WARNINGS FOR SATELLITE TERMINAL
DO NOT STAND IN FRONT OF THE ANTENNA
This device emits radio frequency energy. To avoid injury, do not place head
or other body parts in front of the satellite antenna when system is operational.
Maintain a distance of two meters or more from the front of the Satellite
Terminal antenna.
PROPERLY GROUND THE EXTERNAL ANTENNA
Failure to properly ground the optional external antenna may result in severe
personal injury or death. Do not attempt to ground the optional external
antenna unless you have the skills to do so in accordance with local electrical
codes.
DO NOT OPERATE DURING ELECTRICAL STORMS
Operation of the Satellite Terminal during electrical storms may result in severe
personal injury or death. Disconnect the Terminal from the computer and store
the unit indoors if lightning is anticipated in the area of operation.

ii BGAN 9201 User Manual
GENERAL
Handle your Satellite Terminal with care. The enclosure is weather resistant per
IEC 60529 IP55; however, do not submerge the unit or expose it to severe rain
storms. Avoid exposing your Satellite Terminal to extreme hot or cold
temperatures outside the range -25ºC to +60ºC.
Avoid placing the Terminal close to cigarettes, open flames or any source of
heat.
Changes or modifications to the Terminal not expressly approved by Hughes
Network Systems could void your authority to operate this equipment.
Only use a soft damp cloth to clean the Terminal.
To avoid impaired Terminal performance, please ensure the unit‟s antenna is
not damaged or covered with foreign material like paint or labeling.
When inserting the USIM/SIM, do not bend it or damage the contacts in any
way. When connecting the interface cables, do not use excessive force.
IN THE VICINITY OF BLASTING WORK AND IN EXPLOSIVE ENVIRONMENTS
Never use the Satellite Terminal where blasting work is in progress. Observe all
restrictions and follow any regulations or rules. Areas with a potentially
explosive environment are often, but not always, clearly marked. Do not use
the Terminal while at a petrol filling station. Do not use near fuel or chemicals.
QUALIFIED SERVICE
Do not attempt to disassemble your Satellite Terminal. The unit does not
contain consumer-serviceable components. Only qualified service personnel
may install or repair equipment.
BATTERIES AND ACCESSORIES
Use approved batteries and accessories only. Use of non-approved
accessories may result in loss of performance, damage to the Satellite
Terminal, fire, electric shock or injury.
The AC power adapter is for indoor use only. It has an indoor operating
temperature range of 0ºC to +40ºC and provides an output voltage of
19 VDC.
The storage capacity of the battery decreases when operated.
The terminal will only charge the battery when the temperature is within the
range of 0 to 45°C.
CONNECTING DEVICES
Never connect incompatible devices to the Satellite Terminal. When
connecting the Satellite Terminal to any other device, read the device‟s User
Manual for detailed safety instructions.

BGAN 9201 User Manual iii
PACEMAKERS
The various brands and models of cardiac pacemakers available exhibit a
wide range of immunity levels to radio signals. Therefore, people who wear a
cardiac pacemaker and who want to use a Satellite Terminal should seek the
advice of their cardiologist. If, as a pacemaker user, you are still concerned
about interaction with the Satellite Terminal, we suggest you follow these
guidelines:
Maintain a distance of 30 cm between the Terminal and your pacemaker;
Maintain a distance of two meters from the front of the unit‟s antenna;
Refer to your pacemaker product literature for information on your
particular device.
If you have any reason to suspect that interference is taking place, turn off
your Satellite Terminal immediately!
HEARING AIDS
Most new models of hearing aids are immune to radio frequency interference
from Satellite Terminals that are more than 2 meters away. Many types of older
hearing aids may be susceptible to interference, making it very difficult to use
them near a Terminal. Should interference be experienced, maintain
additional separation between you and the Satellite Terminal.

iv BGAN 9201 User Manual
CONTENTS
SAFETY INFORMATION _____________________________________________ I
Warning Symbols Used in this Manual...................................................... i
Warnings for Satellite Terminal................................................................... i
CONTENTS ____________________________________________________ IV
INTRODUCTION _________________________________________________ 1
About This Product......................................................................................1
About This User Guide ................................................................................2
Coverage Area...........................................................................................2
Package Contents .....................................................................................3
Minimum System Requirements ...............................................................3
GETTING STARTED _______________________________________________ 4
Introduction to Getting Started ...............................................................4
Setting Up Your Terminal............................................................................4
Put the Battery on Charge .................................................................6
Installing BGAN Launch Pad.....................................................................7
Obtaining a GPS Fix....................................................................................7
Connecting the Terminal to the Computer...........................................8
Connecting by USB..............................................................................9
Connecting by Ethernet ...................................................................10
Connecting by ISDN ..........................................................................11
Connecting by WLAN .......................................................................11
Connecting with the Network ................................................................12
Checking the GPS Status..................................................................12
Pointing the Terminal................................................................................13
Terminal Stand Positioning................................................................13
Using the BGAN LaunchPad ............................................................15
Using the BGAN Terminal Signal quality LEDs................................16
Using the Audio Buzzer ......................................................................16
Registering with the Network using Web UI .........................................17
Registering with the Network using LaunchPad .................................17
Launch Bar ..........................................................................................17
Registration status and coverage map.........................................18
Status bar.............................................................................................18
Fixed/Semi-Fixed Installation...................................................................19
M2M Overview ..........................................................................................19
M2M Satellite Terminal Point Once Installation Procedure...............20
Error cases............................................................................................21
TERMINAL OVERVIEW ___________________________________________ 22

BGAN 9201 User Manual v
Size and Weight ........................................................................................22
Terminal Interfaces ...................................................................................22
Interface Overview and Defaults ...................................................22
Establishing Communications Between Computer And UT ......23
Terminal Features ......................................................................................24
USIM/SIM Card ....................................................................................24
Buttons..................................................................................................24
Indicator Lights (LEDs) .......................................................................25
Compass..............................................................................................27
Solar Panel Compatibility .................................................................27
Terminal Accessories ................................................................................28
DC Power Adapter ............................................................................28
Extended Battery ...............................................................................28
AC Power Adapter ............................................................................29
Cables ..................................................................................................29
Fixed Mount Kit ...................................................................................29
External Antenna ...............................................................................30
ISDN Compatible Devices................................................................31
USING THE HUGHES UT WEB UI ____________________________________ 32
Accessing the UT Web UI.........................................................................32
Properties Page .........................................................................................34
Setup Page ................................................................................................36
Statistics.......................................................................................................38
PDP Contexts .............................................................................................39
WLAN...........................................................................................................42
Connecting by WLAN .......................................................................42
WEP Security...............................................................................................43
ACA .............................................................................................................44
ISDN .............................................................................................................46
SMS...............................................................................................................48
M2M.............................................................................................................54
Features ......................................................................................................56
Accessing the UT Mobile Web UI ...........................................................57
Mobile Web - PDP Contexts....................................................................58
Mobile Web –ACA Page ........................................................................60
LAUNCHPAD SOFTWARE INSTALLATION ______________________________ 61
Supported Operating Systems ...............................................................61
BGAN Launchpad Corporate Edition or Personal Edition .........61
Installation Wizard .....................................................................................62
BGAN LAUNCHPAD OVERVIEW___________________________________ 66
PIN Code entry ..........................................................................................67
Personalization...........................................................................................67

vi BGAN 9201 User Manual
Pointing .......................................................................................................67
Main Display...............................................................................................68
Multiple Users .............................................................................................68
Connecting Terminal to PC and Other Devices Via WLAN Interface69
ISDN Equipment.........................................................................................71
BGAN SERVICES ______________________________________________ 72
Voice Telephony Services .......................................................................72
Messaging Services ..................................................................................73
Short Message Service (SMS) via BGAN LaunchPad ..................73
Short Message Service (SMS) via Web UI ......................................73
Data Services.............................................................................................74
Default Connections .........................................................................74
Dedicated Streaming Connections ...............................................74
VPNs......................................................................................................75
ISDN Data ............................................................................................75
Opening Data Connections ............................................................75
Opening and Closing a Connection .............................................77
Opening a Dedicated Streaming Connection ...........................78
Closing a Data Connection.............................................................78
Set up or Edit a VPN Connection....................................................79
Opening a VPN ..................................................................................79
Closing a VPN .....................................................................................80
Adding or Editing a Dedicated Connection ......................................81
Setting Up an Icon .............................................................................81
Configuring Connection Quality.....................................................82
Configuring Networking Parameters.....................................................84
NAT vs Relay Mode...................................................................................86
Nat Mode ...................................................................................................86
Relay Mode................................................................................................86
Managing ISDN Connections.................................................................87
Opening an ISDN Data Connection ..............................................87
SERVICE FEATURES _____________________________________________ 88
Automatic Mode ......................................................................................88
Auto “On” Mode................................................................................88
LED On/Off Mode ..............................................................................88
Antenna Pointing Bypass..................................................................88
Automatic Context Activation........................................................88
Front Panel LED Indicators for ACA ................................................89
LaunchPad “Automatic Connection Mode” Description .........89
USIM APN Mode vs. Manual APN Mode........................................90
DNS Server ..................................................................................................91
DNS Server –Automatic Mode........................................................91
DNS Server –Manual Mode .............................................................91

BGAN 9201 User Manual vii
Phonebook.................................................................................................92
Emergency Calls .......................................................................................92
PDP Contexts Overview...........................................................................93
PDP Contexts –Primary and Secondary .......................................93
IP Addressing.......................................................................................93
Multiple Users .............................................................................................94
Managing Contacts.................................................................................94
Adding and Editing Contacts..........................................................95
Exporting and Importing Contacts .................................................95
TCP PEP SOFTWARE...................................................................................97
Exit, Reset And Restart Features .............................................................98
Exiting LaunchPad .............................................................................98
Resetting the Terminal.......................................................................98
Restarting the Terminal .....................................................................98
GETTING HELP.............................................................................................99
BGAN Profile Manager ..........................................................................100
About Profile Manager ...................................................................100
Managing Profiles ............................................................................107
Security .....................................................................................................109
About Security and Control ...........................................................109
Changing the SIM PIN and Facility Password .............................109
Enabling a PIN...................................................................................110
Software Upgrade ..................................................................................111
Checking for Updates.....................................................................111
Software Versions and Availability................................................111
Log Files.....................................................................................................113
Deleting or Clearing Log Files ........................................................113
Displaying Log Files ..........................................................................114
Emailing Log Files..............................................................................115
Printing Log Files ...............................................................................116
Saving Log Files to Disk....................................................................117
Turning Logging On and Off ..........................................................117
POWER-ON SELF-TEST _________________________________________ 118
Satellite Terminal Boot Behavior...........................................................118
SOFTWARE UPGRADER _________________________________________ 121
Instructions for the Hughes 9201 software upgrader .......................121
PIC Upgrade ............................................................................................125
MAC UpgradeR.......................................................................................126
TROUBLE SHOOTING ___________________________________________ 127
TECHNOLOGY OVERVIEW _______________________________________ 130
GPS ............................................................................................................130
Obtaining a GPS Fix .........................................................................130

viii BGAN 9201 User Manual
GPS and BGAN Registration ..........................................................130
ISDN ...........................................................................................................131
Dialing and Numbering ..................................................................131
PDP Context.............................................................................................131
WLAN.........................................................................................................132
Performance .....................................................................................132
SSID......................................................................................................132
TECHNICAL SPECIFICATIONS _____________________________________ 133
DECLARATION OF CONFORMITY __________________________________ 134
EU RoHS (Restriction of Hazardous Substances) Directive ..............134
EU WEEE (Waste Electrical and Electronic Equipment) Directives 134
GLOSSARY __________________________________________________ 135

BGAN 9201 User Manual 1
INTRODUCTION
ABOUT THIS PRODUCT
The Hughes Network System (HNS) 9201 Broadband Satellite Terminal and WLAN Access Point is
your gateway to global communication. The 9201 allows you to simultaneously send and
receive IP packet and circuit-switched data via Universal Serial Bus (USB), Ethernet, Integrated
Services Digital Network (ISDN), and WLAN interfaces over the Inmarsat BGAN satellite network.
The unit offers you the following features and benefits:
492 Kbps data (transmit and receive)
Speech (4Kbps)
ISDN voice (3.1KHz audio)
ISDN data (64Kbps)
WLAN access point
Multi-user capability for sharing a single unit
Selectable Quality-of-Service (QoS)
Full IP compatibility for Email, file transfer (FTP), browsing, VPN, etc.
Cost-effective “always-on” access – charges only for data sent and received
UMTS IP-based services
WLAN, FCC, CE, and GMPCS certified
Subscriber Identification Module (SIM) card security
LED indicators and audio pointing aids for obtaining an Inmarsat satellite signal
GPS and WLAN status LEDs
The unit is easy to install and connects in minutes. It is built for use in fixed, semi-fixed, and
portable environments. The rugged design allows the unit to be installed outside in extreme
weather conditions for extended periods of time, and the small size and weight lets you easily
move it from site to site.
The Satellite Terminal carries a warranty for 12 months from the date of sale. Contact your
Service Provider if you have questions about the warranty, or need to return the terminal for
repair.
In this document, the following names and abbreviations are used to identify the Satellite
Terminal and your computer.
Term
Definition
Terminal
BGAN Satellite Terminal.
UT
User Terminal; BGAN Satellite Terminal.
TE
Terminal Equipment, e.g. your computer.

2BGAN 9201 User Manual
ABOUT THIS USER GUIDE
This user guide contains the most up-to-date information available on this product, on the date it
was generated.
COVERAGE AREA
The map shows the global coverage provided by the BGAN satellites. You are able to access
one of the BGAN satellites by pointing the terminal to that satellite. In addition to the satellites,
the BGAN system includes infrastructure equipment on the ground, that connects to telephone
networks and the internet. By accessing the satellites, your terminal can then connect to
telephone and data networks.

BGAN 9201 User Manual 3
PACKAGE CONTENTS
When you unpack the Satellite Terminal package, you will
find the following:
BGAN 9201 Broadband Satellite Terminal and WLAN
Access Point
Rechargeable lithium ion battery pack
AC power adapter and cable (100 –240 VAC)
Travel adaptor
USB cable
Ethernet cable
ISDN cable
The following are available accessories not included in the package:
Extended lithium ion battery pack
Fix Mount Kit
DC (vehicular) power adapter
External passive antenna
2-4 wire ISDN terminal adapter
Your Service Provider will supply you with a Subscriber Identification Module (SIM) and its PIN,
and Satellite Terminal configuration instructions –you will need these to access the network.
Note: The SIM card will also have four (4) MSISDN numbers associated with it for various ISDN
services:
4K Voice
3.1KHz Audio/Fax
64K UDI data
56K RDI data
MINIMUM SYSTEM REQUIREMENTS
These are the minimum computer system requirements for successful interface with the Satellite
Terminal:
Internet Browser: Microsoft Internet Explorer, Mozilla Firefox or Safari. Java must be active
and running version 1.6 or newer.
Support for at least one of these interfaces –USB, Ethernet or WLAN (802.11b or b/g).
100 MB of free hard disk space (for LaunchPad software).

4BGAN 9201 User Manual
GETTING STARTED
INTRODUCTION TO GETTING STARTED
This guide is the simplest and quickest way to connect to the BGAN network. If you are a first
time user, you will be guided through the procedure for powering up your terminal, obtaining a
GPS fix, connecting your computer to the terminal and registering with the BGAN network. You
are then ready to start using voice and broadband services.
SETTING UP YOUR TERMINAL
To set up your terminal, you must:
Install the USIM/SIM Card and the Battery supplied with your terminal
Put the Battery on Charge.
To set up the terminal:
1. Position the terminal so that the battery door is facing you.
2. Open the battery door. (If you have already installed the battery, release and then remove
it.)
3. Push the button on the left-hand side of the USIM/SIM card holder. This releases the holder
from its slot.

BGAN 9201 User Manual 5
4. Install the USIM/SIM card in the card holder making sure it is snapped into place.
5. With the card in place, orient the holder with the card‟s gold contacts facing down. Place
the holder back in its slot in the BGAN terminal.
6. Put the battery into its slot in the BGAN terminal and lock it in place. Close and lock the
battery door.

6BGAN 9201 User Manual
PUT THE BATTERY ON CHARGE
To charge the battery, connect the AC power adapter to the terminal and to an external power
source. The temperature of the battery must be within 0°C to 45°C for charging to take place
successfully.
USING THE AC POWER ADAPTER
The AC power adapter is for indoor use only. It has an indoor operating temperature range of
0ºC to 40ºC and provides an output voltage of 19 VDC.
To power the terminal using the AC power adapter:
1. Remove the power adapter from the terminal box.
2. Insert the power adapter output connector to the DC Power Input Jack on the back of the
terminal, as shown below:
3. Plug the AC Power Cable into a suitable AC power outlet, and charge the battery for three
hours. If the AC Power cable does not fit into your power outlet, use the travel adapter.

Note
You can operate the Satellite Terminal while the battery is charging.
You are now ready to install the BGAN LaunchPad Software.

BGAN 9201 User Manual 7
INSTALLING BGAN LAUNCH PAD
As a first step, Inmarsat recommends that you install BGAN LaunchPad on your computer. You
can use BGAN LaunchPad to open and manage data connections, manage and monitor
terminal operations and monitor the status of the connections between your terminal and your
computer. Alternatively, you can use the Web UI built into the UT.
To install BGAN LaunchPad on your computer:
Download the latest LaunchPad from www.inmarsat.com/support
If you need more details, go to the section LaunchPad Software Installation
When you start the BGAN LaunchPad application on your computer (TE) and connect to the
Terminal, the Terminal will query the current USIM/SIM card to see if the Personal Identification
Number (PIN) is enabled. If the PIN is enabled, the BGAN LaunchPad displays a PIN window and
requires you to enter a valid SIM PIN. If the SIM PIN is disabled then the BGAN LaunchPad
bypasses this display. The PIN should have been supplied with the USIM/SIM.
You are now ready to obtain a GPS fix.
OBTAINING A GPS FIX
Your Satellite Terminal contains an integrated GPS receiver that is used to provide location
information to the BGAN system. GPS location information is required to register with the BGAN
system, and the terminal automatically tries to get a GPS every time it is powered on.
The GPS antenna is located in the main antenna. For optimum GPS signal reception, make sure
the Terminal is placed in a horizontal position pointed towards the sky. Since the GPS receiver
needs to see at least 3 satellites, it should have visibility of a large part of the sky without
obstructions from buildings, mountains or trees. So it might be necessary to take your Satellite
Terminal out to a clear space to obtain a new GPS location. It may be possible to obtain a new
GPS location in a less favorable circumstance, but the time to get the fix may be longer.
Once the terminal gets a GPS fix, it stores the location, and the terminal can be moved to a
more convenient working area, such as inside a building by a window facing the BGAN satellite.
GENERAL INSTRUCTIONS
1. Take the Satellite Terminal outside and lay it down flat. Verify that the unit has an open view
of the sky to get a GPS fix.
2. Power up the Terminal. The GPS LED will start to flash green indicating the terminal is getting a
GPS fix.
3. Monitor either the BGAN LaunchPad GPS indicator or the Terminal‟s GPS LED for the status of
the GPS fix. It may take a few minutes to get a fix. Once the terminal gets a GPS fix, the GPS
LED will turn solid green.
The following is the progression of the GPS LED display as the terminal tries to get a GPS fix:
Getting a fix: The LED flashing green (½ duty cycle, 1 second period) indicates the terminal
has not obtained a fix since it was last powered on. The stored fix may be acceptable in
which case the terminal may be able to register, but the LED will continue to flash indicating
the terminal is still trying to get a fix.

8BGAN 9201 User Manual
Needs a fix: The LED changes to flashing red (½ duty cycle, 1 second period) indicating that
the terminal tried to register, but the GPS fix was rejected by the network.
Got a fix: The LED changes to solid green when a new GPS fix is obtained. The LED will remain
on until the unit registers with the network and the fix is accepted. (Note that once the fix is
obtained, the GPS receiver will be turned off unless it is still downloading almanac data from
the GPS satellites)
Complete: The LED turns off when the unit successfully registers with the network.
GPS Failure: The LED will be solid red if the Terminal detects a hardware fault with the GPS
module.
You are now ready to Connect the Terminal to the Computer.
CONNECTING THE TERMINAL TO THE COMPUTER
You can connect your computer to the BGAN terminal with one or more of the following
interfaces
USB
Ethernet
Integrated Services Digital Network (ISDN)
WLAN

Note
There is no need to check the active interface. All interfaces can be used
simultaneously to accommodate multiple users.

Note
During initial setup, the terminal can only be configured using either a USB or an
Ethernet connection. Once the terminal has been configured, all four interfaces
(USB, Ethernet, WLAN and ISDN) can be used for data transfer depending on the
service required.
Your computer must be configured to support your chosen connection method.
Refer to the documentation supplied with your computer for details.

BGAN 9201 User Manual 9
CONNECTING BY USB
To connect the BGAN terminal to the computer using the USB port:
1. Connect the supplied USB cable to your computer‟s USB port, and insert the other end of the
connector into the BGAN terminal‟s USB port.
2. At the terminal, slide the cable through the rubber door slot in order to secure and protect
the connection.

Note
When plugging in the USB cable for the first time, you will see Windows installing a
new driver for the device.
USB drivers for the terminal are available from: www.inmarsat.com/support or
www.bgan.hughes.com.
When you plug in the USB cable into your computer for the first time, your computer will
detect that new USB Hardware has been connected. You should then follow the computer‟s
instruction to install the Hughes USB LAN LINK driver software (for computers using the
Windows operating system, the installation is carried out using a Found New Hardware
Wizard). Your computer will then use this driver to connect to the terminal.

10 BGAN 9201 User Manual
CONNECTING BY ETHERNET
To connect the BGAN terminal to the computer using Ethernet:
1. Connect the supplied Ethernet cable to your computer‟s Ethernet port, and insert the other
end of the connector into the BGAN terminal‟s Ethernet port.
2. At the terminal, slide the cable through the rubber door slot in order to secure and protect
the connection.