Hughes 9201 User manual

Hughes 9201 User Guide
P/N 3500152
Version 4.4

Copyright 2010 Hughes Network Systems, LLC.
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part
of this publication may be reproduced in any form or by any means without the written permission of
Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC., has made every effort to ensure the correctness and completeness of the
material in this document. Hughes Network Systems, LLC., shall not be liable for errors contained herein. The
information in this document is subject to change without notice. Hughes Network Systems, LLC. makes no
warranty of any kind with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Trademarks
All trademarks, marks, names, or product names referenced in this publication are the property of their
respective owners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such
products or services referred to herein.
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC.
INMARSAT is a trademark of the International Mobile Satellite Organization. The Inmarsat LOGO and the
trademark BGAN are trademarks of Inmarsat (IP) Company Limited. All trademarks are licensed to
Inmarsat Limited.

BGAN 9201 User Manual i
SAFETY INFORMATION
For your safety and protection, read this entire user manual before you attempt to use the
Broadband Global Area Network (BGAN) Satellite Terminal. In particular, read this safety section
carefully. Keep this safety information where you can refer to it if necessary.
WARNING SYMBOLS USED IN THIS MANUAL
WARNING
Potential radio Frequency (RF) hazard. Where you see this alert symbol and
WARNING heading, strictly follow the warning instructions to avoid injury to
eyes or other personal injury.
WARNING
Where you see this alert symbol and WARNING heading, strictly follow the
warning instructions to avoid personal injury.
DANGER
Electric shock hazard: Where you see this alert symbol and DANGER heading,
strictly follow the warning instructions to avoid electric shock injury or death.
WARNINGS FOR SATELLITE TERMINAL
DO NOT STAND IN FRONT OF THE ANTENNA
This device emits radio frequency energy. To avoid injury, do not place head
or other body parts in front of the satellite antenna when system is operational.
Maintain a distance of two meters or more from the front of the Satellite
Terminal antenna.
PROPERLY GROUND THE EXTERNAL ANTENNA
Failure to properly ground the optional external antenna may result in severe
personal injury or death. Do not attempt to ground the optional external
antenna unless you have the skills to do so in accordance with local electrical
codes.
DO NOT OPERATE DURING ELECTRICAL STORMS
Operation of the Satellite Terminal during electrical storms may result in severe
personal injury or death. Disconnect the Terminal from the computer and store
the unit indoors if lightning is anticipated in the area of operation.

ii BGAN 9201 User Manual
GENERAL
Handle your Satellite Terminal with care. The enclosure is weather resistant per
IEC 60529 IP55; however, do not submerge the unit or expose it to severe rain
storms. Avoid exposing your Satellite Terminal to extreme hot or cold
temperatures outside the range -25ºC to +60ºC.
Avoid placing the Terminal close to cigarettes, open flames or any source of
heat.
Changes or modifications to the Terminal not expressly approved by Hughes
Network Systems could void your authority to operate this equipment.
Only use a soft damp cloth to clean the Terminal.
To avoid impaired Terminal performance, please ensure the unit‟s antenna is
not damaged or covered with foreign material like paint or labeling.
When inserting the USIM/SIM, do not bend it or damage the contacts in any
way. When connecting the interface cables, do not use excessive force.
IN THE VICINITY OF BLASTING WORK AND IN EXPLOSIVE ENVIRONMENTS
Never use the Satellite Terminal where blasting work is in progress. Observe all
restrictions and follow any regulations or rules. Areas with a potentially
explosive environment are often, but not always, clearly marked. Do not use
the Terminal while at a petrol filling station. Do not use near fuel or chemicals.
QUALIFIED SERVICE
Do not attempt to disassemble your Satellite Terminal. The unit does not
contain consumer-serviceable components. Only qualified service personnel
may install or repair equipment.
BATTERIES AND ACCESSORIES
Use approved batteries and accessories only. Use of non-approved
accessories may result in loss of performance, damage to the Satellite
Terminal, fire, electric shock or injury.
The AC power adapter is for indoor use only. It has an indoor operating
temperature range of 0ºC to +40ºC and provides an output voltage of
19 VDC.
The storage capacity of the battery decreases when operated.
The terminal will only charge the battery when the temperature is within the
range of 0 to 45°C.
CONNECTING DEVICES
Never connect incompatible devices to the Satellite Terminal. When
connecting the Satellite Terminal to any other device, read the device‟s User
Manual for detailed safety instructions.

BGAN 9201 User Manual iii
PACEMAKERS
The various brands and models of cardiac pacemakers available exhibit a
wide range of immunity levels to radio signals. Therefore, people who wear a
cardiac pacemaker and who want to use a Satellite Terminal should seek the
advice of their cardiologist. If, as a pacemaker user, you are still concerned
about interaction with the Satellite Terminal, we suggest you follow these
guidelines:
Maintain a distance of 30 cm between the Terminal and your pacemaker;
Maintain a distance of two meters from the front of the unit‟s antenna;
Refer to your pacemaker product literature for information on your
particular device.
If you have any reason to suspect that interference is taking place, turn off
your Satellite Terminal immediately!
HEARING AIDS
Most new models of hearing aids are immune to radio frequency interference
from Satellite Terminals that are more than 2 meters away. Many types of older
hearing aids may be susceptible to interference, making it very difficult to use
them near a Terminal. Should interference be experienced, maintain
additional separation between you and the Satellite Terminal.

iv BGAN 9201 User Manual
CONTENTS
SAFETY INFORMATION _____________________________________________ I
Warning Symbols Used in this Manual...................................................... i
Warnings for Satellite Terminal................................................................... i
CONTENTS ____________________________________________________ IV
INTRODUCTION _________________________________________________ 1
About This Product......................................................................................1
About This User Guide ................................................................................2
Coverage Area...........................................................................................2
Package Contents .....................................................................................3
Minimum System Requirements ...............................................................3
GETTING STARTED _______________________________________________ 4
Introduction to Getting Started ...............................................................4
Setting Up Your Terminal............................................................................4
Put the Battery on Charge .................................................................6
Installing BGAN Launch Pad.....................................................................7
Obtaining a GPS Fix....................................................................................7
Connecting the Terminal to the Computer...........................................8
Connecting by USB..............................................................................9
Connecting by Ethernet ...................................................................10
Connecting by ISDN ..........................................................................11
Connecting by WLAN .......................................................................11
Connecting with the Network ................................................................12
Checking the GPS Status..................................................................12
Pointing the Terminal................................................................................13
Terminal Stand Positioning................................................................13
Using the BGAN LaunchPad ............................................................15
Using the BGAN Terminal Signal quality LEDs................................16
Using the Audio Buzzer ......................................................................16
Registering with the Network using Web UI .........................................17
Registering with the Network using LaunchPad .................................17
Launch Bar ..........................................................................................17
Registration status and coverage map.........................................18
Status bar.............................................................................................18
Fixed/Semi-Fixed Installation...................................................................19
M2M Overview ..........................................................................................19
M2M Satellite Terminal Point Once Installation Procedure...............20
Error cases............................................................................................21
TERMINAL OVERVIEW ___________________________________________ 22

BGAN 9201 User Manual v
Size and Weight ........................................................................................22
Terminal Interfaces ...................................................................................22
Interface Overview and Defaults ...................................................22
Establishing Communications Between Computer And UT ......23
Terminal Features ......................................................................................24
USIM/SIM Card ....................................................................................24
Buttons..................................................................................................24
Indicator Lights (LEDs) .......................................................................25
Compass..............................................................................................27
Solar Panel Compatibility .................................................................27
Terminal Accessories ................................................................................28
DC Power Adapter ............................................................................28
Extended Battery ...............................................................................28
AC Power Adapter ............................................................................29
Cables ..................................................................................................29
Fixed Mount Kit ...................................................................................29
External Antenna ...............................................................................30
ISDN Compatible Devices................................................................31
USING THE HUGHES UT WEB UI ____________________________________ 32
Accessing the UT Web UI.........................................................................32
Properties Page .........................................................................................34
Setup Page ................................................................................................36
Statistics.......................................................................................................38
PDP Contexts .............................................................................................39
WLAN...........................................................................................................42
Connecting by WLAN .......................................................................42
WEP Security...............................................................................................43
ACA .............................................................................................................44
ISDN .............................................................................................................46
SMS...............................................................................................................48
M2M.............................................................................................................54
Features ......................................................................................................56
Accessing the UT Mobile Web UI ...........................................................57
Mobile Web - PDP Contexts....................................................................58
Mobile Web –ACA Page ........................................................................60
LAUNCHPAD SOFTWARE INSTALLATION ______________________________ 61
Supported Operating Systems ...............................................................61
BGAN Launchpad Corporate Edition or Personal Edition .........61
Installation Wizard .....................................................................................62
BGAN LAUNCHPAD OVERVIEW___________________________________ 66
PIN Code entry ..........................................................................................67
Personalization...........................................................................................67

vi BGAN 9201 User Manual
Pointing .......................................................................................................67
Main Display...............................................................................................68
Multiple Users .............................................................................................68
Connecting Terminal to PC and Other Devices Via WLAN Interface69
ISDN Equipment.........................................................................................71
BGAN SERVICES ______________________________________________ 72
Voice Telephony Services .......................................................................72
Messaging Services ..................................................................................73
Short Message Service (SMS) via BGAN LaunchPad ..................73
Short Message Service (SMS) via Web UI ......................................73
Data Services.............................................................................................74
Default Connections .........................................................................74
Dedicated Streaming Connections ...............................................74
VPNs......................................................................................................75
ISDN Data ............................................................................................75
Opening Data Connections ............................................................75
Opening and Closing a Connection .............................................77
Opening a Dedicated Streaming Connection ...........................78
Closing a Data Connection.............................................................78
Set up or Edit a VPN Connection....................................................79
Opening a VPN ..................................................................................79
Closing a VPN .....................................................................................80
Adding or Editing a Dedicated Connection ......................................81
Setting Up an Icon .............................................................................81
Configuring Connection Quality.....................................................82
Configuring Networking Parameters.....................................................84
NAT vs Relay Mode...................................................................................86
Nat Mode ...................................................................................................86
Relay Mode................................................................................................86
Managing ISDN Connections.................................................................87
Opening an ISDN Data Connection ..............................................87
SERVICE FEATURES _____________________________________________ 88
Automatic Mode ......................................................................................88
Auto “On” Mode................................................................................88
LED On/Off Mode ..............................................................................88
Antenna Pointing Bypass..................................................................88
Automatic Context Activation........................................................88
Front Panel LED Indicators for ACA ................................................89
LaunchPad “Automatic Connection Mode” Description .........89
USIM APN Mode vs. Manual APN Mode........................................90
DNS Server ..................................................................................................91
DNS Server –Automatic Mode........................................................91
DNS Server –Manual Mode .............................................................91

BGAN 9201 User Manual vii
Phonebook.................................................................................................92
Emergency Calls .......................................................................................92
PDP Contexts Overview...........................................................................93
PDP Contexts –Primary and Secondary .......................................93
IP Addressing.......................................................................................93
Multiple Users .............................................................................................94
Managing Contacts.................................................................................94
Adding and Editing Contacts..........................................................95
Exporting and Importing Contacts .................................................95
TCP PEP SOFTWARE...................................................................................97
Exit, Reset And Restart Features .............................................................98
Exiting LaunchPad .............................................................................98
Resetting the Terminal.......................................................................98
Restarting the Terminal .....................................................................98
GETTING HELP.............................................................................................99
BGAN Profile Manager ..........................................................................100
About Profile Manager ...................................................................100
Managing Profiles ............................................................................107
Security .....................................................................................................109
About Security and Control ...........................................................109
Changing the SIM PIN and Facility Password .............................109
Enabling a PIN...................................................................................110
Software Upgrade ..................................................................................111
Checking for Updates.....................................................................111
Software Versions and Availability................................................111
Log Files.....................................................................................................113
Deleting or Clearing Log Files ........................................................113
Displaying Log Files ..........................................................................114
Emailing Log Files..............................................................................115
Printing Log Files ...............................................................................116
Saving Log Files to Disk....................................................................117
Turning Logging On and Off ..........................................................117
POWER-ON SELF-TEST _________________________________________ 118
Satellite Terminal Boot Behavior...........................................................118
SOFTWARE UPGRADER _________________________________________ 121
Instructions for the Hughes 9201 software upgrader .......................121
PIC Upgrade ............................................................................................125
MAC UpgradeR.......................................................................................126
TROUBLE SHOOTING ___________________________________________ 127
TECHNOLOGY OVERVIEW _______________________________________ 130
GPS ............................................................................................................130
Obtaining a GPS Fix .........................................................................130

viii BGAN 9201 User Manual
GPS and BGAN Registration ..........................................................130
ISDN ...........................................................................................................131
Dialing and Numbering ..................................................................131
PDP Context.............................................................................................131
WLAN.........................................................................................................132
Performance .....................................................................................132
SSID......................................................................................................132
TECHNICAL SPECIFICATIONS _____________________________________ 133
DECLARATION OF CONFORMITY __________________________________ 134
EU RoHS (Restriction of Hazardous Substances) Directive ..............134
EU WEEE (Waste Electrical and Electronic Equipment) Directives 134
GLOSSARY __________________________________________________ 135