Hughes DIRECWAY DW7000 User manual

1035978-0001
Revision A
June 3, 2005
Remote Terminal User Guide
Models: DW7000, DW7700

Copyright © 2005 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
HUGHES and HUGHES NETWORK SYSTEMS are trademarks of Hughes Network Systems, LLC.
All other trademarks are the property of their respective owners.

• Important safety information
1035978-0001 Revision A iii
Important safety information
For your safety and protection, read this entire guide before you
attempt to use the DIRECWAY DW7000 or DW7700 remote
terminal. In particular, read this safety section carefully. Keep this
safety information where you can refer to it if necessary.
Types of warnings used
in this manual This section introduces the various types of warnings used in this
guide to alert you to possible safety hazards.
WARNING
Indicates a potentially hazardous situation, which, if not
avoided, could result in death or serious injury.
CAUTION
Indicates a potentially hazardous situation, which, if not
avoided, may result in minor or moderate injury.
CAUTION
Indicates a situation or practice that might result in property
damage.
Note: A note provides additional information.

• Important safety information
iv 1035978-0001 Revision A

• Contents
1035978-0001 Revision A v
Contents
Important safety information. . . . . . . . . . . . . . . . . . . . . iii
Types of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Organization of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Revision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
For United States users who purchased through a DIRECWAY
retail channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
For United States users who purchased through a value added
reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Remote terminal overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
How the remote terminal works. . . . . . . . . . . . . . . . . . . . . . . . . .3
Professional installation or service requirement . . . . . . . . . . . . .4
Grounding requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Operating considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 2
System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . .8
Creating a shortcut to the System Control Center . . . . . . . . . .9
Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Test Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
myDIRECWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
System Status page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Reception Information page. . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . .15
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

• Contents
vi 1035978-0001 Revision A
Connectivity Test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Port Forwarding Configuration page . . . . . . . . . . . . . . . . . . . . .18
Defining port forwarding rules. . . . . . . . . . . . . . . . . . . . . . . .18
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Browsing optimization utility. . . . . . . . . . . . . . . . . . . . . . . . .20
myDIRECWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Chapter 3
Remote terminal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . .23
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Weather and signal strength. . . . . . . . . . . . . . . . . . . . . . . . . . . .24
LED appearance during normal operation . . . . . . . . . . . . . . . . .24
Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Ethernet port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Additional LED appearance information . . . . . . . . . . . . . . . . . .26
Chapter 4
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Cannot surf but can access the System Control Center . . . . . . .27
Confirming the terminal is commissioned . . . . . . . . . . . . . . .28
Confirming receive signal . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Confirming transmit signal. . . . . . . . . . . . . . . . . . . . . . . . . . .30
Confirming TCP acceleration is operational . . . . . . . . . . . . .31
Confirming Web Acceleration is operational. . . . . . . . . . . . .32
Confirming NOC connectivity. . . . . . . . . . . . . . . . . . . . . . . .33
Confirming Internet connectivity . . . . . . . . . . . . . . . . . . . . . .35
Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Checking for viruses and firewall issues . . . . . . . . . . . . . . . .36
Cannot access the System Control Center . . . . . . . . . . . . . . . . .37
Computer is connected directly to the terminal . . . . . . . . . . .37
Terminal is connected to an Ethernet device . . . . . . . . . . . . .37
Using the terminal LEDs to troubleshoot. . . . . . . . . . . . . . . . . .38
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Unrecoverable key error. . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
All LEDs are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Checking the Power LED. . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Checking the LAN LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
LAN LED is illuminated . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
If the LAN LED stays illuminated . . . . . . . . . . . . . . . . . . .40
If the LAN LED dims. . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Other devices connected to the terminal . . . . . . . . . . . . . . . . . .42
Receive LED is not illuminated . . . . . . . . . . . . . . . . . . . . . . .42
System LED is not illuminated. . . . . . . . . . . . . . . . . . . . . . . .42

• Contents
1035978-0001 Revision A vii
Power LED is not illuminated . . . . . . . . . . . . . . . . . . . . . . . .42
Power LED is blinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
The pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Appendix A
Frequently asked questions (FAQs). . . . . . . . . . . . . . . .45
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
General FAQs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
DIRECWAY Professional FAQs. . . . . . . . . . . . . . . . . . . . . . . .49
Appendix B
Typical operating system settings. . . . . . . . . . . . . . . . . .51
Determining if DHCP is enabled on the remote terminal . . . . .51
Configuring Windows for a static IP address. . . . . . . . . . . . . . .52
Windows 98SE or Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Configuring Windows to support a DHCP-enabled terminal . .62
Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Configuring a MacIntosh for a static IP address . . . . . . . . . . . .69
Configuring a MacIntosh to support a DHCP-enabled terminal 71
Appendix C
Home networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Basic wireless considerations. . . . . . . . . . . . . . . . . . . . . . . . .74
Basic Ethernet considerations. . . . . . . . . . . . . . . . . . . . . . . . .75
Appendix D
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . .77
FCC standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . .81
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

• Contents
viii 1035978-0001 Revision A

• Figures
1035978-0001 Revision A ix
Figures
Chapter 1
1. Remote terminal’s role in the DIRECWAY system architecture. . . . . . . . . . . . .3
Chapter 2
2. System Control Center home page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
3. Creating a shortcut to the System Control Center . . . . . . . . . . . . . . . . . . . . . . . .9
4. Entering the System Control Center URL in the Create Shortcut window . . . . .9
5. Entering the name of the shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
6. System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
7. System Status indicator reporting a problem . . . . . . . . . . . . . . . . . . . . . . . . . . .11
8. System Status page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
9. Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
10. Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
11. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
12. Port Forwarding Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
13. Entering port forwarding rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
14. Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
15. Downloading the browsing optimization utility. . . . . . . . . . . . . . . . . . . . . . . . .20
Chapter 3
16. Remote terminal LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
17. Ethernet port LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Chapter 4
18. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
19. Confirming receive signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
20. Confirming transmit signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
21. Confirming TCP acceleration is operational . . . . . . . . . . . . . . . . . . . . . . . . . . .31
22. Confirming Web Acceleration is operational. . . . . . . . . . . . . . . . . . . . . . . . . . .32
23. Accessing the Connectivity Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
24. Successful ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
25. Failed ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
26. Remote terminal power and cable connections . . . . . . . . . . . . . . . . . . . . . . . . .38
27. Attaching the terminal to the pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

• Figures
x1035978-0001 Revision A
Appendix B
28. Network dialog with Configuration tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
29. TCP/IP Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
30. Entering the terminal’s IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
31. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
32. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
33. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
34. TCP/IP Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
35. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
37. TCP/IP Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
36. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
38. Entering the preferred DNS server address . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
39. Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
40. Network window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
41. TCP/IP Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
42. Gateway tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
43. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
44. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
45. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
46. Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
47. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
48. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
49. Mac Systems Preferences menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
51. Select Manually from the Configure drop-down list . . . . . . . . . . . . . . . . . . . . .70
50. Mac Network screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
52. Mac System Preferences menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
54. Select DHCP from the Configure drop-down menu . . . . . . . . . . . . . . . . . . . . .72
53. Mac Network screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Appendix C
55. Site with remote terminal and wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . .74
56. Site with remote terminal and wired Ethernet LAN. . . . . . . . . . . . . . . . . . . . . .75