Human Touch Perfect Chair Serenity PC-086 User manual

troubleshooting guide pc086
Perfect Chair® Serenity™
Zero-Gravity Recliner

March 28, 2011
©20011Human Touch, LLC. All rights reserved.
Please forward any questions or comments regarding this Troubleshooting Guide to
[email protected].

PC-086 Troubleshooting Guide 1
PC-086 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of PC-086 customer problems. It is important to follow these
steps carefully, to ensure that the problem is diagnosed correctly, and
therefore the appropriate repair action is taken.
Getting Started
To begin:
1. Unplug the chair, wait approximately five seconds, then plug it
back in.
2. Verify that the chair is receiving power by pressing a button on the
control panel to ensure the corresponding LED lights. If the LED
does not light, see "Power" on page 2.
3. If the problem still exists, choose from the following issues:
To Troubleshoot This
Issue Do the following:
My chair will not
recline/incline
See "Electric Recline" on page 3.
The wave function is
not working properly /
is noisy
See "Wave" on page 3.
The jade/heat is not
working
NOTE: The jade stones heat slowly, and the heat
automatically turns off after 30 minutes, as this is
the recommended duration.
If the chair does not heat after several minutes,
replace the backrest pad.

2PC-086 Troubleshooting Guide
Power
Step 1: Check the power cord.
1. Check the entire length of the power cord for damage; if the power
cord is damaged, replace the power cord.
Step 2: Check the wall outlet.
1. Plug a different device into the AC outlet into which the chair is
plugged.
2. If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to
verify that it receives power.
My chair makes a
creaking/squeaking
noise when I
incline/recline.
Some sound is normal, due to the pads rubbing
against the side of the chair. Do the following:
1. Reinstall the pads, ensuring that they are
centered carefully during installation.
2. Check to see if there is less clearance between
the backrest frame and the chair on one side of
the chair than there is on the other. There is
some play in the frame when installed - try to
center the frame between the two sides of the
chair (like you would a bicycle tire between the
two brake pads).
My recline lever is
broken.
Replace the armrest.
My footrest is broken. Replace the mechanical footrest assembly.
My footrest pads drag
on the ground when I
fully retract the
footrest.
When installing the seat pad, the lower
corners of the footrest frame must be
installed into the corresponding holes in the
bottom corners of the seat pad, otherwise
the bottom of the seat pad will not retract
along with the footrest.
To Troubleshoot This
Issue Do the following:

PC-086Troubleshooting Guide 3
Step 3: If the chair is still not receiving power, replace the
main PCB box and the power cord.
Electric Recline
The chair will only move in one direction.
If the chair will either recline or incline, but not both, it is possible that
the electric recline cable connection to the armrest is not secure. To
check it:
1. Use both hands to pop off the inside left-hand side panel, exposing
the cable connection.
2. Make sure the connection is secure.
3. If the problem still exists, replace the left-hand armrest.
4. If replacing the left-hand armrest (containing the electric recline
lever) does not resolve the problem, replace the backrest actuator.
The chair will not recline or incline.
1. Verify that the chair is plugged into a working wall outlet.
2. Verify that there is weight distributed across the chair (not just on
the back of the seat) when attempting to recline the chair. Your
weight must be distributed across the backrest, seat and footrest.
3. Verify that there is nothing pressing against the footrest when
attempting to recline the chair, as this will prevent the chair from
reclining.
4. Replace the backrest actuator.
5. If replacing the backrest actuator does not resolve the problem,
replace the left-hand armrest (containing the electric recline lever).
Wave
The wave function is noisy.
NOTE
A slight humming noise is normal when the wave function is in
use.
Replace the air compressor assembly.

4PC-086 Troubleshooting Guide
The wave function does not work at all.
Assuming you have verified that the chair is receiving power, if the wave
function does not work in either the backrest or the seat, replace the air
compressor assembly.
The wave function works in the seat but not in the backrest
(or vice versa).
Replace the chair.

Human Touch, LLC
3030 Walnut Ave.
Long Beach, CA 90807
www.humantouch.com