IBM 3290 T Manual instruction

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3290T
Information Panel Installation and
Problem Determination Guide
GA23·0303·0

First Edition (May 1986)
Information contained in this manual is subject to change from time to time. Any
such change will be reported in subsequent revisions or Technical Newsletters.
References
in this publication to IBM products, programs, or services do not imply
that IBM intends to make these available in all countries in which IBM operates.
Any reference
to an IBM program product in this publication is not intended to
state or imply that only IBM's program product may be used. Any functionally
equivalent program may be used instead.
Requests for copies
of IBM publications should be made to your IBM
representative or to the IBM branch office servicing your locality.
A form
for readers' comments is provided at the back of this publication. If the
form has been removed, address comments to IBM Corporation, Department 52Q,
Neighborhood Road, Kingston, N.Y., U.S.A. 12401.
IBM may use or distribute
whatever information you supply in any way it believes appropriate without
incurring any obligation to you.
© Copyright International Business Machines Corporation 1986

Preface
This manual contains information to help you install or set up your IBM
3290 T Information Panel and determine whether a problem exists within
the 3290 T or elsewhere. It has two sections. Section 1 provides
information on how to install the 3290 T. Section 2 is a problem
determination guide.
How to Use This Manual
• To set up your 3290 T, go to Section 1 for instructions.
• If your 3290 T is not operating properly, go to "Section 2 Problem
Determination. "
•
Save this manual for future reference.
Preface 111

Contents
Figures
Section 1: Installing Your 3290 T 1
Checklist 2
Step 1 Setting the Power Off 3
Step 2 Rotating the Display Unit 4
Step 3 Keyboard Cable 4
Step 4 Signal Cable 5
Step 5 Rotating the Display Unit to Its Original Position 5
Step 6 Adjusting the Keyboard 6
Step 7 Installing and Operating the Security Key 7
Step 8 Plugging the Line Cord 8
Step 9 Setting the Power On 8
Step 10 Checking the Indicators 9
Section 2: Problem Determination 10
Problem Determination Procedures 11
Problems That Occur During the Power-On Sequence 12
Problems That Occur While Using the 3290 T 14
Problem Analysis Procedures 17
Blank Screen Problem 18
Keyboard Problem 19
Audible Alarm Problem 19
1. Problems That Occur During the Power-On Sequence 12
2. Problems That Occur While Using the 3290 T 14
Contents V

Section 1: Installing Your 3290 T
Follow the provided instructions to set up your 3290 T. Do the steps in
sequence, starting with the checklist. Each step contains a check box D
and the action that you must perform. Put a (0 in the box as you finish
each action or step. This will indicate your last completed action or step in
case of interruption during set-up. There are ten steps.
Warning: Use caution when moving the display unit. Be
careful not to locate fingers between the stand and the unit.
Improper handling of the unit may cause you to pinch your
fingers.
Section 1: Installing. Your 3290 T 1

Checklist
Look over the items you have received in connection with the 3290 T and check them off in the
appropriate boxes below.
o Keyboard with Keypad
o Logic/Display Unit
o Security
Keylock
Keys
o Signal Cable
2 IBM 3290T Information Panel Installation and Problem Determination Guide

o Step 1 Setting the Power Off
Set the power switch off. Push it down to (0).
Section 1: Installing Your 3290 T 3

o Step 2 Rotating the Display Unit
Rotate the display unit toward you until it is upside down.
Steps 3 and 4 Plugging the Cables
CAUTION
DO NOT connect or disconnect any cables during an electrical storm.
OStep 3 Keyboard Cable
Route the keyboard cable under the display unit. Use a screwdriver or screwdriver type device to
firmly attach the fastening screws on both sides of the keyboard cable connector to the socket in the
upper right hand corner of the panel.
I~
4 IBM 3290 T Information Panel Installation and Problem Determination Guide

o Step 4 Signal Cable
Connect one end of the signal cable to the connector on the display unit and twist firmly.
Connect the other end to an outlet within the wall
that has a Triax Adapter. This adapter should have
three prongs instead of two.
Triax Adapter
3 Prongs
Steps 3 and 4 Completed
o Step 5 Rotating the Display Unit to Its Original Position
Rotate the display unit to its original position.
Section 1: Installing Your 3290 T 5

DStep 6 Adjusting the Keyboard
1. To release the keyboard legs, press the button on each side of the keyboard.
2. Adjust the height by selecting the short or long legs.
3. Set the short legs by pushing the long legs on the bottom back into the keyboard.
Long Leg
6 IBM 3290 T Information Panel Installation and Problem Determination Guide

o Step 7 Installing and Operating the Security Key
Insert the key. Turn it clockwise.
Note: Replacing the Security Key
The 3290 T is shipped with two keys and a security key tag. Write down the security key tag
identification number. Put one of the keys along with the security key tag and its recorded number,
in a safe place. The other key is to be used with your 3290 T.
Section 1: Installing Your 3290 T 7

o Step 8 Plugging the Line Cord
Plug the line cord into a grounded power outlet.
o Step 9 Setting the Power On
Set the power switch on. Lift it up to (I).
Note: When the power is on, a broad horizontal bar momentarily appears at the top of the screen
and descends to the bottom.
8 IBM 3290 T Information Panel Installation and Problem Determination Guide

DStep 10 Checking the Indicators
When the display station on/off(i/O) switch is set to on (I), the display station performs a sequence of
checks. These checks should be completed in less than 2 minutes.
SETUP IS COMPLETED when one of the following indicators is
displayed on the left side of the Operator Information Area:
INDICATOR
000
<2>
MEANING
The signal cable is not attached,
or communication with the control unit
has not been established.
The display station is in Setup Level 2. Refer
to either "Setup Mode Function" in the
IBM 3290-2 Information Panel
Description and Reference, GA23-0241 or
"Setup Mode" in the IBM 3290-2
Information Panel Operator's Guide,
GA23-0242, for further instructions.
The display station is attached to a control
unit.
If you did not receive one of the above indicators, refer to
Section 2, "Problem Determination," within this manual.
Note: Save this manual for future reference.
Separator Line
Operator
Information
Area
Section 1: Installing Your 3290 T 9

Section 2: Problem Determination
• If your symptoms change, always return to Step 1 of "Problem
Determination Procedures" on page 11 and start again.
• Leave the 3290 T exactly as it was when the problem occurred.
• Do not turn off power or change anything unless directed to do so
by these instructions.
• Answer the questions in sequence and take the required action.
• If you have already turned off power, turn it back on before
proceeding in these instructions.
• Go to Step 1 of "Problem Determination Procedures" on page 11.
10 IBM 3290 T Information Panel Installation and Problem Determination Guide

Problem Determination Procedures
1. DID YOU JUST TURN THE POWER ON?
Yes No
Go to "Problems That Occur While Using the
3290 T" on page 14.
Normally, when the power is turned on, a broad horizontal bar momentarily
appears
at the top of the screen and descends to the bottom.
Wait 2 minutes for the power-on sequence to complete.
2. DOES THE PROBLEM STILL EXIST?
Yes No
Continue
with your work.
Does
the screen show 0 in the operator
information area below the separator line?
Yes No
Separator Line
Operator
Information
Area
Record any numbers in the left corner of the operator
information area. Look under the SYMPTOM column
for "Problems
That Occur During Power-on Sequence"
on page 12.
Record any numbers in the left corner of the operator information area.
Look
under the SYMPTOM column for "Problems That Occur While Using
the 3290 T" on page 14.
Section 2: Problem Determination 11

Problems That Occur During the Power-On Sequence
Match your symptom with one of the symptoms in Figure 1 and take the
action specified. For each symptom, the most probable cause is listed first.
Symptom (See note) Probable Cause
Action
Blank screen 3290 T
See "Blank Screen Problem" on
(No separator line) page 18.
nnnn
1110 1. Keyboard cable not
Check the keyboard cable.
1111 plugged in Refer to page 4 for the proper
instructions.
2. Defective 3290 T Contact your local
IBM
representative.
0001 Defective 3290 T Contact your local
IBM
0010 representative.
0011
0100
0101 nnnn
0110
0111
1000 0001
0 0001
0 nnnn 0001
1000 1. Control
unit not ready Make sure the signal cable is
or signal cable
not properly connected. Refer to
connected or damaged page 5 for the proper
instructions.
If the problem still
exists, follow the local
procedures for reporting
problems
with the control unit.
2. Defective 3290 T Contact your local
IBM
representative.
0 1. Control unit Follow the local procedures for
0 nnnn communication reporting problems with the
interrupted during control unit.
downstream load
2. 3290 T microcode Follow the local procedures for
reporting 3290 T microcode
problems.
3. Defective 3290 T Contact your local
IBM
representative.
1000 0010 Control unit diskette
not
1. Ensure that the correct
0 nnnn 0010 ready diskette is in the control
unit, that it is properly
inserted, and the diskette
drive door
is closed.
2. Turn the 3290 T power off
and then on.
3.
Wait 2 minutes (testing).
4.
If the problem still exists,
follow the local procedures
for reporting problems
with the control unit.
Note; n = 0 or 1
Figure 1 (Part 1 of 2). Problems That Occur During the Power-On
Sequence
12 mM 3290 T Information Panel Installation and Problem Determination Guide

Symptom (See note) Probable Cause Action
1000 0011 Requested file cannot be 1. Turn the 3290 T power off
D nnnn 0011 found and then on.
1000 0100 Control
unit failure
2.
Wait 2 minutes (testing).
D nnnn 0100
3. If the problem still exists.
1000 0101
follow the local procedures
Control
unit machine check for reporting problems
D nnnn 0101
with the control unit.
1000 0110 Sync Check -failure
to
D nnnn 0110
execute microcode
Any other problem 3290 T
See ·Problem Analysis
Procedures· on page 17.
Note:
n = 0 or 1
Figure 1 (Part 2 of 2). Problems That Occur During the Power-On
Sequence
Section 2: Problem Determination 13

Problems That Occur While Using the 3290 T
Match your symptom with one in Figure 2 and take the action specified.
Symptom Probable Cause
Action
Blank screen 3290T
Go to "Blank Screen Problem"
(No separator line) on page 18.
Keyboard problem
3290T
Go to "Keyboard Problem" on
page 19.
Audible alarm problem
3290T
Go to "Audible Alarm Problem"
on page 19.
204 3290T 1. Press reset and retry the
207 operation.
208
2. If the problem still exists,
211
turn the power off and
then on again.
If the
symptom changes,
go back
to step 1 of" Problem
Determination Procedures"
on page 11.
3.
If the problem still exists,
contact your local IBM
representative.
209 3290 T 1. Make sure the signal cable
is connected. Refer to
page 5 for the proper
instructions.
Press reset
and retry the operation.
2. If the problem still exists,
turn the power off and
then on again,
If the
symptom changes, go back
to step 1 of "Problem
Determination Procedures"
on page 11.
3.
If the problem still exists,
contact your local IBM
representative.
240 3290 T 1. Press reset and retry the
242 operation.
243
2.
If the problem still exists,
turn the power off and
then on again.
If the
symptom changes, go back
to step 1 of "Problem
Determination Procedures"
on page 11.
3. If the problem still exists,
contact your local IBM
representative.
Figure 2 (Part 1 of 3). Problems That Occur While Using the 3290 T
14 IBM 3290 T Information Panel Installation and Problem Determination Guide

Symptom Probable Cause Action
590 Control unit not responding 1. Press reset and retry the
to device request operation.
2. If the problem still exists.
turn the power
off and
then on again.
If the
symptom changes. go back
to step 1 of 'Problem
Determination Procedures·
on page 11.
3. If the problem still exists.
follow the local procedures
for reporting problems
with the control unit.
200 Control Unit/Host 1. Press reset and retry the
operation.
to
2.
Refer to 3274 Control Unit
599 Description
and
Programmer's Guide.
(NOT LISTED Appendix
A. GA23-0061.
ABOVE)
3.
If the problem still exists.
follow local the procedures
for reporting problems
with control unit/host.
620 3290 T 1.
Press reset and retry the
operation.
2. If the problem still exists.
turn the power
off and
then on again.
If the
symptom changes. go back
to step 1 of 'Problem
Determination Procedures·
on page
1.
3. If the problem still exists.
contact your local
IBM
representative.
630 Unknown diskette or 1. Press reset and try again.
hardware error
2. Check that the correct
631
Diskette file not found diskette
is in the control
unit.
3. If the problem still exists.
follow the local procedures
for reporting problems
with the control unit.
632 Diskette media error
1. Press reset and try again.
2. Replace the diskette.
3. If the problem still exists.
follow the local procedures
for reporting problems
with the control unit.
633 Diskette overrun 1.
Press reset and try again.
2.
If the problem still exists.
follow the local procedures
for reporting problems
with the control unit.
Figure 2 (Part 2 of 3). Problems That Occur While Using the 3290 T
Section 2: Problem Determination 15

Symptom
Probable Cause Action
634
Unable to write to diskette 1. Check that the correct
file diskette
is in the control
unit. Press reset and retry
635
Diskette not ready the operation.
2. If the problem still exists.
follow the local procedures
for reporting problems
with the control unit.
636 Diskette file locked (File is 1.
Press reset and wait until
being used by another the other operator is
operator.) finished before trying
again.
637 Diskette file overflow 1.
Press reset and try again.
2. If the problem still exists.
638
Not able to read the diskette
follow the local procedures
file for reporting problems
with the control unit.
639 Diskette file not locked
640 Wrong diskette in control 1. Check that the correct
unit diskette is in the control
unit. Press reset and retry
the operation.
2. If the problem still exists.
follow the local procedures
for reporting a problem
with the control unit.
641 Error queue overflow 1.
Press reset and try again.
2. If the problem still exists.
follow the local procedures
for reporting a problem
with the control unit.
650 3290T 1. Turn the power
off and
then on again.
to
2. If the problem still exists.
654
contact your local IBM
representative.
657
3290T 1. Turn the power off and
then on again.
to
2. If the problem still exists.
699 contact your local
IBM
representative.
PROG700 Host 1.
Press reset and retry the
operation.
to
2. If the problem still exists.
PROG799 contact your host support
programmer.
Any other problem
3290T
Go to 'Problem Analysis
Procedures' on page 17.
Figure 2 (Part 3 of 3). Problems That Occur While Using the 3290 T
16 IBM 3290 T Information Panel Installation and Problem Determination Guide