IBM 3290 T Manual instruction
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3290T
Information Panel Installation and
Problem Determination Guide
GA23·0303·0
First
Edition
(May
1986)
Information
contained
in
this
manual
is
subject
to
change
from time
to
time. Any
such
change
will
be
reported
in
subsequent
revisions
or
Technical Newsletters.
References
in
this
publication
to
IBM products, programs,
or
services do
not
imply
that
IBM
intends
to
make
these
available
in
all
countries
in
which IBM operates.
Any reference
to
an
IBM
program
product
in
this
publication
is
not
intended
to
state
or
imply
that
only
IBM's
program
product
may
be
used. Any functionally
equivalent
program
may
be
used instead.
Requests for copies
of
IBM
publications
should
be
made
to
your
IBM
representative
or
to
the
IBM
branch
office servicing
your
locality.
A form
for
readers'
comments is provided
at
the
back
of
this
publication.
If
the
form
has
been
removed, address comments
to
IBM Corporation,
Department
52Q,
Neighborhood Road, Kingston, N.Y., U.S.A. 12401.
IBM
may use
or
distribute
whatever
information
you
supply
in
any
way
it
believes
appropriate
without
incurring
any
obligation
to you.
© Copyright
International
Business
Machines
Corporation
1986
Preface
This
manual
contains
information
to
help
you
install
or
set
up
your
IBM
3290 T
Information
Panel
and
determine
whether
a
problem
exists
within
the
3290 T
or
elsewhere.
It
has
two
sections.
Section
1
provides
information
on
how
to
install
the
3290 T.
Section
2 is a
problem
determination
guide.
How
to
Use
This
Manual
•
To
set
up
your
3290 T, go
to
Section
1 for
instructions.
•
If
your
3290 T
is
not
operating
properly,
go
to
"Section
2
Problem
Determination.
"
•
Save
this
manual
for
future
reference.
Preface 111
Contents
Figures
Section
1:
Installing
Your
3290 T 1
Checklist
2
Step
1
Setting
the
Power
Off 3
Step
2
Rotating
the
Display
Unit
4
Step
3
Keyboard
Cable
4
Step
4
Signal
Cable
5
Step
5
Rotating
the
Display
Unit
to
Its
Original
Position
5
Step
6
Adjusting
the
Keyboard
6
Step
7
Installing
and
Operating
the
Security
Key 7
Step
8
Plugging
the
Line
Cord 8
Step
9
Setting
the
Power
On 8
Step
10
Checking
the
Indicators
9
Section
2:
Problem
Determination
10
Problem
Determination
Procedures
11
Problems
That
Occur
During
the
Power-On
Sequence
12
Problems
That
Occur
While
Using
the
3290 T
14
Problem
Analysis
Procedures
17
Blank
Screen
Problem
18
Keyboard
Problem
19
Audible
Alarm
Problem
19
1.
Problems
That
Occur
During
the
Power-On
Sequence
12
2.
Problems
That
Occur
While
Using
the
3290 T
14
Contents
V
Section
1:
Installing
Your
3290 T
Follow
the
provided
instructions
to
set
up
your
3290 T. Do
the
steps
in
sequence,
starting
with
the
checklist.
Each
step
contains
a
check
box D
and
the
action
that
you
must
perform.
Put
a
(0
in
the
box
as
you
finish
each
action
or
step.
This
will
indicate
your
last
completed
action
or
step
in
case
of
interruption
during
set-up.
There
are
ten
steps.
Warning:
Use
caution
when
moving
the
display
unit.
Be
careful
not
to
locate
fingers
between
the
stand
and
the
unit.
Improper
handling
of
the
unit
may
cause
you
to
pinch
your
fingers.
Section
1:
Installing.
Your
3290 T 1
Checklist
Look over the items you have received in connection with
the
3290
T and check them off
in
the
appropriate boxes below.
o Keyboard
with
Keypad
o Logic/Display
Unit
o Security
Keylock
Keys
o Signal Cable
2 IBM
3290T
Information Panel Installation and Problem Determination Guide
o
Step
1
Setting
the
Power
Off
Set
the
power
switch
off.
Push
it
down
to
(0).
Section
1:
Installing
Your
3290 T 3
o
Step
2
Rotating
the
Display
Unit
Rotate
the
display
unit
toward
you
until
it
is upside down.
Steps
3
and
4
Plugging
the
Cables
CAUTION
DO NOT
connect
or
disconnect
any
cables
during
an
electrical
storm.
OStep
3
Keyboard
Cable
Route
the
keyboard cable
under
the
display unit. Use a screwdriver
or
screwdriver type device
to
firmly
attach
the
fastening screws
on
both
sides
of
the
keyboard cable
connector
to
the
socket
in
the
upper
right
hand
corner
of
the
panel.
I~
4 IBM 3290 T Information
Panel
Installation
and
Problem
Determination
Guide
o
Step
4
Signal
Cable
Connect
one
end
of
the
signal
cable
to
the
connector
on
the
display
unit
and
twist
firmly.
Connect
the
other
end
to
an
outlet
within
the
wall
that
has
a
Triax
Adapter.
This
adapter
should
have
three
prongs
instead
of
two.
Triax Adapter
3 Prongs
Steps
3
and
4
Completed
o
Step
5
Rotating
the
Display
Unit
to
Its
Original
Position
Rotate
the
display
unit
to
its
original
position.
Section
1:
Installing
Your
3290 T 5
DStep
6
Adjusting
the
Keyboard
1.
To release
the
keyboard legs, press
the
button
on
each side
of
the
keyboard.
2.
Adjust
the
height
by selecting
the
short
or
long legs.
3.
Set
the
short
legs by pushing
the
long legs on
the
bottom
back
into
the
keyboard.
Long Leg
6 IBM 3290 T Information
Panel
Installation
and
Problem
Determination
Guide
o
Step
7
Installing
and
Operating
the
Security
Key
Insert
the
key.
Turn
it
clockwise.
Note:
Replacing
the
Security
Key
The
3290 T is
shipped
with
two
keys
and
a
security
key
tag.
Write
down
the
security
key
tag
identification
number.
Put
one
of
the
keys
along
with
the
security
key
tag
and
its
recorded
number,
in
a
safe
place.
The
other
key
is
to
be
used
with
your
3290 T.
Section
1:
Installing
Your
3290 T 7
o
Step
8
Plugging
the
Line
Cord
Plug
the
line
cord
into
a
grounded
power
outlet.
o
Step
9
Setting
the
Power
On
Set
the
power
switch
on.
Lift
it
up
to
(I).
Note:
When
the
power
is on, a
broad
horizontal
bar
momentarily
appears
at
the
top
of
the
screen
and
descends
to
the
bottom.
8
IBM
3290 T
Information
Panel
Installation
and
Problem
Determination
Guide
DStep
10
Checking
the
Indicators
When
the
display
station
on/off(i/O)
switch
is
set
to
on
(I),
the
display
station
performs a sequence
of
checks. These checks
should
be completed
in
less
than
2 minutes.
SETUP
IS
COMPLETED when one
of
the
following
indicators
is
displayed
on
the
left side
of
the
Operator
Information Area:
INDICATOR
000
<2>
MEANING
The
signal
cable is
not
attached,
or
communication
with
the
control
unit
has
not
been
established.
The
display
station
is
in
Setup
Level 2. Refer
to
either
"Setup
Mode
Function"
in
the
IBM
3290-2
Information Panel
Description
and
Reference, GA23-0241
or
"Setup
Mode"
in
the
IBM
3290-2
Information Panel Operator's Guide,
GA23-0242, for
further
instructions.
The
display
station
is
attached
to
a
control
unit.
If
you
did
not
receive one
of
the
above indicators, refer
to
Section
2, "Problem Determination,"
within
this
manual.
Note:
Save
this
manual
for
future
reference.
Separator Line
Operator
Information
Area
Section
1:
Installing
Your
3290 T 9
Section
2:
Problem
Determination
•
If
your
symptoms
change,
always
return
to
Step
1
of
"Problem
Determination
Procedures"
on
page
11
and
start
again.
•
Leave
the
3290
T
exactly
as
it
was
when
the
problem
occurred.
•
Do
not
turn
off
power
or
change
anything
unless
directed
to
do
so
by
these
instructions.
•
Answer
the
questions
in
sequence
and
take
the
required
action.
•
If
you
have
already
turned
off
power,
turn
it
back
on
before
proceeding
in
these
instructions.
•
Go
to
Step
1
of
"Problem
Determination
Procedures"
on
page
11.
10 IBM 3290 T Information
Panel
Installation
and
Problem Determination Guide
Problem
Determination
Procedures
1. DID YOU
JUST
TURN
THE
POWER ON?
Yes
No
Go
to
"Problems
That
Occur While Using
the
3290
T"
on
page
14.
Normally, when
the
power is
turned
on, a
broad
horizontal
bar
momentarily
appears
at
the
top
of
the
screen
and
descends
to
the
bottom.
Wait
2 minutes for
the
power-on sequence
to
complete.
2.
DOES THE PROBLEM STILL EXIST?
Yes No
Continue
with
your
work.
Does
the
screen
show 0
in
the
operator
information
area
below
the
separator
line?
Yes No
Separator Line
Operator
Information
Area
Record
any
numbers
in
the
left
corner
of
the
operator
information area. Look
under
the
SYMPTOM column
for "Problems
That
Occur
During
Power-on Sequence"
on
page
12.
Record
any
numbers
in
the
left
corner
of
the
operator
information area.
Look
under
the
SYMPTOM column for "Problems
That
Occur
While Using
the
3290
T"
on
page
14.
Section
2:
Problem
Determination
11
Problems
That
Occur
During
the
Power-On
Sequence
Match
your
symptom
with
one
of
the
symptoms
in
Figure
1
and
take
the
action
specified.
For
each
symptom,
the
most probable cause is listed first.
Symptom
(See
note)
Probable
Cause
Action
Blank screen 3290 T
See
"Blank Screen Problem" on
(No
separator line) page 18.
nnnn
1110
1. Keyboard cable
not
Check the keyboard cable.
1111 plugged in Refer to page 4 for the proper
instructions.
2.
Defective 3290 T Contact your local
IBM
representative.
0001 Defective 3290 T Contact your local
IBM
0010 representative.
0011
0100
0101 nnnn
0110
0111
1000 0001
0 0001
0 nnnn 0001
1000 1. Control
unit
not
ready Make sure the signal cable is
or signal cable
not
properly connected. Refer
to
connected or damaged page 5 for the proper
instructions.
If
the problem still
exists,
follow
the local
procedures for reporting
problems
with
the control unit.
2.
Defective 3290 T Contact your local
IBM
representative.
0 1. Control
unit
Follow the local procedures
for
0 nnnn communication reporting problems
with
the
interrupted during control unit.
downstream load
2.
3290 T microcode Follow the local procedures for
reporting 3290 T microcode
problems.
3.
Defective 3290 T Contact your local
IBM
representative.
1000 0010 Control unit diskette
not
1. Ensure that the correct
0 nnnn 0010 ready diskette is in the control
unit, that
it
is
properly
inserted, and the diskette
drive door
is
closed.
2.
Turn the 3290 T power
off
and then on.
3.
Wait 2 minutes (testing).
4.
If
the problem still exists,
follow
the local procedures
for reporting problems
with
the control unit.
Note; n = 0 or 1
Figure
1
(Part
1
of
2).
Problems
That
Occur
During
the
Power-On
Sequence
12
mM
3290 T Information
Panel
Installation
and
Problem
Determination
Guide
Symptom
(See
note)
Probable
Cause
Action
1000 0011 Requested file cannot be
1.
Turn the 3290 T power
off
D nnnn 0011 found and then on.
1000 0100 Control
unit
failure
2.
Wait 2 minutes (testing).
D nnnn 0100
3.
If
the problem still exists.
1000 0101
follow
the local procedures
Control
unit
machine check for reporting problems
D nnnn 0101
with
the control unit.
1000 0110 Sync Check -failure
to
D nnnn
0110
execute microcode
Any other problem 3290 T
See
·Problem Analysis
Procedures· on page 17.
Note:
n = 0 or 1
Figure
1
(Part
2
of
2).
Problems
That
Occur
During
the
Power-On
Sequence
Section
2:
Problem Determination
13
Problems
That
Occur
While
Using
the
3290
T
Match
your
symptom
with
one
in
Figure
2
and
take
the
action
specified.
Symptom
Probable
Cause
Action
Blank screen
3290T
Go
to
"Blank Screen Problem"
(No separator line) on page 18.
Keyboard problem
3290T
Go
to
"Keyboard Problem" on
page 19.
Audible alarm problem
3290T
Go
to
"Audible Alarm Problem"
on page 19.
204
3290T
1.
Press
reset and retry the
207 operation.
208
2.
If
the problem still exists,
211
turn the power
off
and
then on again.
If
the
symptom changes,
go
back
to
step 1
of"
Problem
Determination Procedures"
on page 11.
3.
If
the problem still exists,
contact your local
IBM
representative.
209 3290 T 1. Make sure the signal cable
is
connected. Refer
to
page 5 for the proper
instructions.
Press
reset
and retry the operation.
2.
If
the problem still exists,
turn the power
off
and
then on again,
If
the
symptom changes, go back
to
step 1
of
"Problem
Determination Procedures"
on page 11.
3.
If
the problem still exists,
contact your local
IBM
representative.
240 3290 T 1.
Press
reset and retry the
242 operation.
243
2.
If
the problem still exists,
turn the power
off
and
then on again.
If
the
symptom changes, go back
to
step 1
of
"Problem
Determination Procedures"
on page 11.
3.
If
the problem still exists,
contact your local
IBM
representative.
Figure
2
(Part
1
of
3).
Problems
That
Occur
While
Using
the
3290
T
14 IBM 3290 T Information
Panel
Installation
and
Problem
Determination
Guide
Symptom
Probable
Cause
Action
590 Control
unit
not
responding 1.
Press
reset and retry the
to
device request operation.
2.
If
the problem still exists.
turn the power
off
and
then on again.
If
the
symptom changes. go back
to
step 1
of
'Problem
Determination Procedures·
on page 11.
3.
If
the problem still exists.
follow
the local procedures
for
reporting problems
with
the control unit.
200 Control
Unit/Host
1.
Press
reset and retry the
operation.
to
2.
Refer
to
3274
Control Unit
599 Description
and
Programmer's Guide.
(NOT LISTED Appendix
A.
GA23-0061.
ABOVE)
3.
If
the problem still exists.
follow
local the procedures
for reporting problems
with
control unit/host.
620 3290 T
1.
Press
reset and retry the
operation.
2.
If
the problem still exists.
turn the power
off
and
then on again.
If
the
symptom changes. go back
to
step 1
of
'Problem
Determination Procedures·
on page
1.
3.
If
the problem still exists.
contact your local
IBM
representative.
630 Unknown diskette or 1.
Press
reset and try again.
hardware error
2.
Check that the correct
631
Diskette file
not
found diskette
is
in the control
unit.
3.
If
the problem still exists.
follow
the local procedures
for reporting problems
with
the control unit.
632 Diskette media error
1.
Press
reset and try again.
2.
Replace the diskette.
3.
If
the problem still exists.
follow
the local procedures
for
reporting problems
with
the control unit.
633 Diskette overrun 1.
Press
reset and try again.
2.
If
the problem still exists.
follow
the local procedures
for reporting problems
with
the control unit.
Figure
2
(Part
2
of
3).
Problems
That
Occur
While
Using
the
3290 T
Section
2:
Problem Determination 15
Symptom
Probable
Cause
Action
634
Unable
to
write
to
diskette 1. Check that the correct
file diskette
is
in the control
unit.
Press
reset and retry
635
Diskette
not
ready the operation.
2.
If
the problem still exists.
follow
the local procedures
for
reporting problems
with
the control unit.
636
Diskette file locked (File
is
1.
Press
reset and
wait
until
being used
by
another the other operator
is
operator.) finished before trying
again.
637 Diskette file overflow 1.
Press
reset and try again.
2.
If
the problem still exists.
638
Not
able
to
read
the diskette
follow
the local procedures
file for reporting problems
with
the control unit.
639 Diskette file not locked
640 Wrong diskette in control 1. Check that the correct
unit
diskette
is
in the control
unit.
Press
reset and retry
the operation.
2.
If
the problem still exists.
follow
the local procedures
for
reporting a problem
with
the control unit.
641
Error queue overflow
1.
Press
reset and try again.
2.
If
the problem still exists.
follow
the local procedures
for reporting a problem
with
the control unit.
650
3290T
1. Turn the power
off
and
then on again.
to
2.
If
the problem still exists.
654
contact your local
IBM
representative.
657
3290T
1. Turn the power
off
and
then on again.
to
2.
If
the problem still exists.
699 contact your local
IBM
representative.
PROG700 Host 1.
Press
reset and retry the
operation.
to
2.
If
the problem still exists.
PROG799 contact your host support
programmer.
Any other problem
3290T
Go
to
'Problem Analysis
Procedures' on page 17.
Figure
2
(Part
3
of
3).
Problems
That
Occur
While
Using
the
3290 T
16
IBM 3290 T Information
Panel
Installation
and
Problem
Determination
Guide
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