IBM 3745 Series Instruction Manual

3745 Communication Controller Models A
3746 Expansion Unit Model 900
3746 Nways Multiprotocol Controller Model 950
Service Processor
Installation and Maintenance
(Based on 6563)
SY27-0393-00

ÉÂÔ 3745 Communication Controller Models A
3746 Expansion Unit Model 900
3746 Nways Multiprotocol Controller Model 950
Service Processor
Installation and Maintenance
(Based on 6563)
SY27-0393-00

Note!
Before using this information and the product it supports, be sure to read the general information under “Notices”
on page xi.
First Edition (December 1999)
This edition applies to the service processor based on 6563 Model 65U.
Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the
address given below.
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Department CGFA
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 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
European Union (EU) Statement ............................ xi
Year 2000 Statement ................................. xii
Electronic Emission Notices .............................. xii
Korean Communications Statement ....................... xiii
New Zealand Radiocommunications (Radio) Regulations ........... xiii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Product Safety Information ............................. xv
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Important Safety Information ............................ xv
Safety Notices for United Kingdom ........................ xvi
Service Inspection Procedures ............................ xvi
About this Book .................................... xix
Who Should Use this Book .............................. xix
How to Use this Book ................................. xix
How this Book is Organized .............................. xix
Where to Find More Information ........................... xx
World Wide Web .................................. xx
Online Documentation from CD-ROM ...................... xxi
Service Personnel Definitions ............................. xxi
Chapter 1. Installing and Setting Up Your Service Processor ....... 1-1
Installation Scenarios And Documentation ..................... 1-2
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Installation Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Installing Your Service Processor (Based on 6563 Model 65U) ......... 1-8
Service Processor Overview ............................ 1-8
Service Processor Installation Tasks ....................... 1-9
Step 1 - Preparing Your Installation ........................ 1-9
Step 2 - Installingf the System Unit, Display, and keyboard ......... 1-10
Step 3 - Installing the Service Processor Access Unit (8228) ........ 1-19
Installing and Connecting the RSF Modem to the Service Processor ..... 1-22
Step 4 - Installing and Connecting the 7858 to the Service Processor ... 1-23
7858 Modem installation ............................. 1-23
Installing the Modem .............................. 1-24
Setting the 7858 Connected to the COM1 Connector (ASYN) ...... 1-26
Saving the Configuration of the 7858 .................... 1-26
Connecting the 7858 .............................. 1-27
Step 4 - Installing and Connecting the 7857 to the Service Processor ... 1-28
Telecommunication Cables Part Numbers ................... 1-29
Setting the 7857 Connected to the COM1 Connector (ASYN) ...... 1-32
Saving the Configuration of the 7857 .................... 1-32
Connecting the 7857 to COM1 ........................ 1-32
Step 5 - Customizing Your Service Processor ................ 1-34
Complete Your Installation ............................. 1-49
 Copyright IBM Corp. 1999 iii

Chapter 2. Service Processor Problem Determination ............ 2-1
MAP: Entry Point for Problem Isolation ..................... 2-1
MAP: Service Processor / Display / Keyboard Problem Isolation ...... 2-7
Chapter 3. Service Processor Troubleshooting ................ 3-1
MAP: Service Processor Troubleshooting .................... 3-2
Beep Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
No Beep Symptoms .............................. 3-17
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Power-Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
20-Pin Main Power Supply Connection ..................... 3-21
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Before Replacing a System Board ....................... 3-23
Devices List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Hard Disk Drive Boot Error ............................. 3-25
When to use the Low-Level Format program ................. 3-25
Preparing the hard disk drive for use ...................... 3-25
Token-ring Adapter Card LED Status ....................... 3-26
Token-Ring Table Terms and Definitions ................... 3-27
Additional service information ............................ 3-28
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Power-on Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Administrator Password Control ....................... 3-29
Operating System Password ......................... 3-29
Vital Product Data ................................. 3-29
Management Information Format (MIF) .................... 3-30
Alert on LAN .................................... 3-30
Hard Disk Drive Jumper Settings ........................ 3-31
CD-ROM, PD/CD-ROM Drive Jumper Settings ................ 3-32
BIOS Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Flash (BIOS/VPD) Update Procedure ..................... 3-34
Flash Recovery Boot Block ........................... 3-34
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Automatic Configuration and Power Interface (ACPI) BIOS ....... 3-35
Advanced Power Management ........................ 3-35
Automatic Hardware Power Management features ............ 3-35
Setting Automatic Hardware Power Management Features ....... 3-36
Automatic Power-On Features ........................ 3-36
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Flash Over LAN (Update POST/BIOS Over Network) ............ 3-37
Wake On LAN ................................... 3-37
System Board Memory .............................. 3-38
Chapter 4. Service Processor Diagnostics and Test Information ..... 4-1
Power-On Self-Test (POST) ............................ 4-1
POST Beep Codes ................................. 4-1
Error Code Format ................................. 4-2
Diagnostics Test Programs ............................ 4-3
IBM PC Enhanced Diagnostics ......................... 4-3
Starting the IBM PC Enhanced Diagnostics Program ............. 4-4
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Navigating Through the Diagnostic Programs .................. 4-4
Running diagnostic tests .............................. 4-4
Test Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
IBM PC Enhanced Memory Diagnostics ..................... 4-5
Alert On LAN Test .................................. 4-5
Asset ID Test .................................... 4-5
Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Hard File Smart Test ................................ 4-6
IBM Fixed Disk Optimized Test .......................... 4-6
Quick and Full Erase - Hard Drive ........................ 4-7
Asset EEPROM Backup .............................. 4-7
Viewing the Test Log ................................ 4-8
SIMM/DIMM Memory Errors .......................... 4-8
IBM PC Enhanced Diagnostic Error Codes ................... 4-9
Chapter 5. Service Processor FRU / Display Exchange ........... 5-1
Display Removal/Display Install ........................... 5-2
Removing and Installing Service Processor FRU ................. 5-3
Battery Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Board Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Processor Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Hard Disk Drive Exchange ............................. 5-9
CD-ROM Drive Exchange ............................ 5-10
Diskette Drive Exchange ............................. 5-11
Display and Token-Ring Adapter Card Exchange .............. 5-12
Other FRUs Exchange .............................. 5-13
After FRU Exchange ................................. 5-14
After Battery or Board Exchange ........................ 5-15
After Token-Ring Adapter Card Exchange ................... 5-16
After Hard Disk Drive Exchange ........................ 5-17
After Other FRUs Exchange ........................... 5-21
Chapter 6. CE Leaving Procedure ........................ 6-1
Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Appendix A. Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . A-1
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Safety Inspection Guide ............................. A-3
Handling Electrostatic Discharge-Sensitive Devices ............. A-4
Grounding Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Safety Notices (Multi-lingual Translations) .................... A-5
Appendix B. Specifications 6563 . . . . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C. Parameter Worksheets . . . . . . . . . . . . . . . . . . . . . . C-1
Controller Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Controller Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Set Power ON Schedule ............................. C-1
MOSS-E Database Optimization ........................ C-1
NCP Dump Transfer ................................. C-1
Service Processor Integration ............................ C-2
Definition of Service Processor LAN Address ................. C-2
Service Processor LAN Management Definition ................ C-2
Contents v

Definition of the Service Processor in an SNA/Subarea Network ...... C-2
Definition of Service Processor in an APPN/HPR Network ......... C-2
3746-900 Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Definition of 3746-900 LAN Address ...................... C-2
Definition of Service LAN IP Addresses .................... C-2
Network Routing Protocol for Each Processor Type ............... C-3
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
DCAF Remote Logon Password ........................ C-3
Disable Incoming Calls (to Service Processor) ................ C-3
Parameter Definitions for Reporting Alerts to NetView ............. C-3
Network Node Processor Alerts ......................... C-3
MOSS-E Alerts: Mainstream Path Definition .................. C-3
APPN/HPR Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
SNA/Subarea Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
MOSS-E Alerts: Alternate Path Definition ................... C-4
Generate MOSS-E Alerts ............................ C-4
Performance Management CM/2 Parameters (NPM) .............. C-4
Service Processor Parameters for DCAF using CM/2 .............. C-4
For LAN-Attached Consoles ........................... C-4
For SNA-Attached Consoles ........................... C-4
For APPN/HPR-Attached Consoles ....................... C-4
For IP-Attached Consoles ............................ C-4
For Modem-Attached Consoles ......................... C-4
Parameter Definitions for Point to Point Link Definition ............. C-5
Parameter Definitions for RSF ........................... C-5
Customer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5
Remote Support Facility Authorization ..................... C-5
Set Automatic Microcode Download Option .................. C-5
Appendix D. Supported Connections between the Service Processor and
a Remote Workstation .............................. D-1
Appendix E. Use of the 7855 Buttons: ←, ↑, →, and ↓........... E-1
Appendix F. Controller Expansion Component Locations .......... F-1
Appendix G. Service Processor External Cable References ....... G-1
Service Processor and Network Node Processor Cables for the 3746-900 G-1
Service Processor and Network Node Processor Cables for the 3746-950 G-2
Service Processor Cables for the 3745 Models 21A, 31A, 41A, 61A, and
17A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-3
Cable from the Service Processor Processor to the 8228 .......... G-4
Interchange Circuit for Standard LAN Cable .................. G-4
Cable from the Service Processor to the External Modem for RSF .... G-5
Modem Cable (PN 0782985) ........................ G-5
Interchange Circuits for the Cables between the Service Processor and
the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-5
Modem Cable (PN 0782984) ........................ G-6
Interchange Circuits for the Modem Adapter Cable ............ G-6
Cable between the Service Processor and the Display ........... G-7
Interchange Circuits for the Extender Cable Between the Service
Processor and the Display ......................... G-7
Cables Between the Keyboard, the Mouse and the Service Processor .. G-8
Keyboard Extender Cable ............................ G-8
vi 3745-XXA vi 3746-9X0: 6563 SPIM

Mouse Extender Cable .............................. G-8
Appendix H. Service Processor Aids ..................... H-1
Computer Exploded View .............................. H-1
Input/Output Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2
Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-2
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-3
EMC Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-4
Diskette / Hard Drive Bracket .......................... H-4
CD-ROM Drive Removal ............................. H-4
Power Supply Removal .............................. H-5
System Board Layout ............................... H-6
System Board Locations ............................. H-6
System Board Switch Settings .......................... H-8
Diskette Write Access Switch (SW1-1) ................... H-8
Clear CMOS Switch (SW1-2) ......................... H-8
Service Processor Configuration / Setup Utility .................. H-9
Service Processor Configuration Reference Based on 6563-65U ..... H-9
Appendix I. Service Processor Part Numbers ................. I-1
Parts listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-3
Appendix J. Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J-1
Customer Documentation for the 3746 Model 950 ................. J-1
Service Documentation for the IBM 3746 Model 950 ............... J-6
Customer Documentation for the 3745 (All Models), and 3746 (Model 900) .. J-9
Additional Customer Documentation for the 3745 Models 130, 150, 160, 170,
and 17A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J-15
Service Documentation for the IBM 3745 (Models 210, 21A, 310, 31A, 410,
41A, 610, and 61A) and 3746 (Model 900) ................... J-16
Additional Service Documentation for the IBM 3745 Models 130, 150, 160,
170, and 17A .................................... J-20
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
Contents vii

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