IBM 8872 - eServer xSeries 460 User manual

IBM xSeries 460 Type 8872 and
xSeries MXE 460 Type 8874
Problem Determination and Service Guide
ERserver


IBM xSeries 460 Type 8872 and
xSeries MXE 460 Type 8874
Problem Determination and Service Guide
ER s e r v e r


Note: Before using this information and the product it supports, read the general information in
Appendix B, “Notices,” on page 145.
First Edition (June 2005)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................5
Internal LEDs, connectors, and jumpers ................8
I/O board internal connectors and jumpers ..............8
Memory-card connectors.....................9
Memory-card LEDs .......................9
Microprocessor-board connectors and LEDs .............10
PCI-X board connectors ....................10
PCI-X board LEDs ......................11
SAS-backplane connectors ...................11
Chapter 2. Diagnostics .....................13
Diagnostic tools ........................13
POST ............................13
POST beep codes ......................14
Error logs ..........................18
POST error codes.......................20
Checkout procedure .......................34
About the checkout procedure ..................34
Performing the checkout procedure ................35
Checkpoint codes (trained service technicians only) ...........35
Troubleshooting tables ......................36
CD or DVD drive problems ...................36
General problems .......................37
Hard disk drive problems ....................37
Intermittent problems......................38
Keyboard, mouse, or pointing-device problems ............38
USB keyboard, mouse, or pointing-device problems ..........39
Memory problems .......................41
Microprocessor problems ....................42
Monitor problems .......................43
Optional-device problems ....................45
Power problems .......................46
Serial port problems ......................47
ServerGuide problems .....................48
Software problems ......................48
Universal Serial Bus (USB) port problems ..............49
Video problems........................49
Light path diagnostics ......................49
Remind button ........................51
Light path diagnostic LEDs ...................52
Power-supply LEDs .......................57
©Copyright IBM Corp. 2005 iii

Diagnostic programs, messages, and error codes ............59
Running the diagnostic programs .................59
Diagnostic text messages ....................60
Viewing the test log ......................60
Diagnostic error codes .....................60
Real Time Diagnostics ......................77
Recovering from aBIOS update failure ................77
System-error log messages ....................78
Solving SCSI problems ......................88
Solving power problems .....................88
Solving Ethernet controller problems .................88
Solving undetermined problems...................90
Calling IBM for service ......................91
Chapter 3. Parts listing, Type 8872 and Type 8874 ...........93
Replaceable server components ..................94
Power cords ..........................95
Chapter 4. Removing and replacing server components ........99
Installation guidelines ......................99
System reliability guidelines................... 100
Working inside the server with the power on ............ 100
Handling static-sensitive devices ................. 100
Returning adevice or component ................ 101
Removing and replacing Tier 1CRUs ................ 102
Adapter .......................... 102
DVD drive ......................... 104
Hot-swap fan ........................ 105
Hot-swap power supply .................... 106
Memory card and memory module (DIMM) ............. 108
Remote Supervisor Adapter II SlimLine............... 111
ServeRAID-8i adapter .....................112
Top cover and bezel .....................113
Removing and replacing Tier 2CRUs ................114
Battery ..........................114
I/O board .........................115
Operator information panel assembly ...............117
PCI-X adapter guide .....................118
Power-supply structure ....................119
SAS backplane ....................... 120
Removing and replacing FRUs .................. 121
Front-panel assembly ..................... 121
Microprocessor tray and microprocessor .............. 122
PCI-X board assembly .................... 126
PCI-X switch card assembly .................. 128
Power backplane ...................... 129
Scalability cartridge assembly .................. 130
Chapter 5. Configuration information and instructions ........ 133
Updating the firmware ...................... 133
Configuring the server ...................... 133
Using the ServerGuide Setup and Installation CD........... 133
Using the UpdateXpress program ................ 134
Using the Configuration/Setup Utility program ............ 134
Installing and using the baseboard management controller utility programs 139
Using the SAS/SATA Configuration Utility program .......... 140
iv IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide

Configuring the Ethernet controller ................ 140
Using the PXE boot agent utility program.............. 140
Using the ServeRAID configuration programs ............ 141
Using the Scalable Partition Web Interface ............. 141
Appendix A. Getting help and technical assistance .......... 143
Before you call ........................ 143
Using the documentation ..................... 143
Getting help and information from the World Wide Web ......... 144
Software service and support ................... 144
Hardware service and support ................... 144
Appendix B. Notices ...................... 145
Edition notice ......................... 145
Trademarks.......................... 146
Important notes ........................ 146
Product recycling and disposal .................. 147
Battery return program ..................... 147
Index ............................ 149
Contents v

vi IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 95.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide