IBM PC 300 2169 User manual

Quick Reference IBM

Quick Reference IBM

Note
Before using this information and the product it supports, be sure to read the
information under “Appendix. Product warranty and notices” on page 21.
First Edition (June 2000)
© Copyright International Business Machines Corporation 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.

Safety Information
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
To disconnect:
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives
are also sold separately as options. CD-ROM drives and DVD-ROM drives are
laser products. These drives are certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21 Code of
Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, these drives are certified to conform to the requirements of the
International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825
for Class 1 laser products.
© Copyright IBM Corp. 2000 iii

When a CD-ROM drive or a DVD-ROM drive is installed, note the following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A
or Class 3B laser diode. Note the following.
DANGER
Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or disposed
of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
vNever install telephone wiring during a lightning storm.
vNever install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
vNever touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
vUse caution when installing or modifying telephone lines.
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vAvoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
vDo not use the telephone to report a gas leak in the vicinity of the leak.
Safety Information v

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Contents
Safety Information....................iii
Laser compliance statement .................iii
Lithium battery notice ...................iv
Modem safety information .................iv
Chapter 1. Setting up your computer .............1
Selecting a location for your computer..............1
Arranging your workspace .................1
Comfort .......................1
Glare and lighting ...................2
Air circulation .....................2
Electrical outlets and cable lengths ..............2
Connecting computer cables .................3
Turning on power ....................4
Finishing the software installation ...............5
Windows NT Workstation .................5
Other operating systems .................5
Accessing reference materials ................5
Chapter 2. Troubleshooting and recovery ............7
Troubleshooting the Windows desktop with ConfigSafe ........7
Using ConfigSafe SOS ..................8
Reinstalling the operating system ...............9
Performing a partial or full recovery .............9
Diagnosing hardware ...................10
Changing the primary startup sequence (except machine type 2169) . . . 10
Changing the primary startup sequence (machine type 2169) ......11
Recovering or installing device drivers .............11
Chapter 3. Getting help, service, and additional information .....13
Service support .....................13
Before you call for service .................15
Getting customer support and service .............15
Using the World Wide Web ................15
Getting information by fax ................16
Getting help by telephone ................16
Getting help around the world ...............18
Purchasing additional services ................18
Enhanced PC support line ................18
900-number operating system and hardware support line ......19
Network and server support line ..............19
Ordering support line services ...............19
Warranty and repair services ...............20
© Copyright IBM Corp. 2000 vii

Ordering publications ...................20
Ordering CDs .....................20
Appendix. Product warranty and notices............21
Warranty Statements ...................21
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 - General Terms) ............21
Part2-Worldwide Country-Unique Terms ............25
Notices ........................30
Processing date data ..................31
Trademarks .....................31
Electronic emissions notices ................32
Class B notices ....................32
Class A notices ....................32
Power cord notice ...................33
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Chapter 1. Setting up your computer
Before you begin, be sure to read “Safety Information” on page iii. Use these
instructions to set up your computer.
Selecting a location for your computer
Make sure you have an adequate number of properly grounded electrical
outlets for all devices. Select a location for the computer where it will remain
dry. Leave about 50 mm (2 in.) of space around the computer for proper air
circulation.
Arranging your workspace
Arrange both the equipment and your work area to suit you. Light sources, air
circulation, and the location of electrical outlets can affect how you arrange
your workspace.
Comfort
The following guidelines will help you decide what working position suits you
best.
Choose a chair to reduce fatigue from sitting in the same position for long
periods. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs.
Adjust the seat so that your thighs are parallel to the floor and your feet are
either flat on the floor, or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your
wrists in a neutral, comfortable position. Try to keep a light touch on the
keyboard, and your hands and fingers relaxed. Change the angle of the
keyboard for maximum comfort by adjusting the position of the keyboard feet.
Viewing Distance
Lower
Back
Support
Seat
Height
© Copyright IBM Corp. 2000 1

Adjust the monitor so that the top of the screen is at, or slightly below, eye
level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm
(20 to 24 in.), and position it so that you can view it without having to twist
your body.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Place the monitor at right angles to light
sources whenever possible. Reduce overhead lighting, if necessary, by turning
off lights or using lower wattage bulbs. If you install the monitor near a
window, use curtains or blinds to block the sunlight. You might have to adjust
the Brightness and Contrast controls on the monitor as the lighting changes
throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, place an
antiglare filter over the screen. However, these filters might affect the clarity of
the screen image; try them only after you have exhausted other methods of
reducing glare.
Dust compounds problems associated with glare. Clean your monitor screen
periodically using a soft cloth moistened with a nonabrasive, liquid glass
cleaner.
Air circulation
Your computer and monitor produce heat. The computer fan pulls in fresh air
and forces out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, possibly resulting in malfunction or
damage. Place the computer and monitor so that nothing blocks the air vents;
usually 51 mm (2 in.) of air space is sufficient. Also, make sure the vented air
is not blowing on someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of device power cords and
cables might determine the final placement of your computer.
When arranging your workspace:
vAvoid the use of extension cords. Whenever possible, plug the computer
power cord directly into an electrical outlet.
vKeep power cords and cables neatly routed away from walkways and other
areas where they might be accidentally dislodged.
For more information about power cords, see “Power cord notice” on page 33.
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Connecting computer cables
Use the following steps to set up your computer. Look for the small icons on
the following pages, and on the back of your computer.
If your computer cables and connector panel have color-coded connectors,
match the color of the cable end with the color of the connector. For example,
match a blue cable end with a blue panel connector, a red cable end with a red
connector, and so on.
1. Check the position of the voltage-selection switch. Use a ballpoint pen to
slide the switch, if necessary.
vIf the voltage supply range is 90-137 V ac, set the voltage switch to 115
V.
vIf the voltage supply range is 180-265 V ac, set the voltage switch to 230
V.
2. Attach the monitor cable to the monitor connector and tighten the screws.
Note: If you have a graphics adapter card, connect your monitor to the
graphics adapter card. That connector might not have a
corresponding icon.
3. Connect the mouse and keyboard to their connectors.
4. Connect a parallel printer or other parallel device cable to the parallel port
connector.
5. Connect a serial device cable, such as an external modem cable, to a serial
connector.
6. Connect any joystick or midi-musical instrument to the optional midi-port
connector, if available.
Chapter 1. Setting up your computer 3

7. Connect any universal serial bus (USB) device cables to the USB
connectors.
8. Connect external audio device cables, such as speakers, microphone, or
headphone cable to the appropriate connector (available on some models
only.)
9. For models with a modem, connect the phone-line cable to the modem
connector. For models with an Ethernet feature, connect the Ethernet cable
to the Ethernet connector.
Important
To operate the computer within FCC Class A or Class B limits, use a
category 5 Ethernet cable.
10. Connect the power cords into properly grounded electrical outlets.
Note: When the power cord is first plugged in, the computer might turn
on for a few seconds, then turn off. This is normal.
Turning on power
Turn on the monitor and other external devices first. Turn on the computer.
When the self-test is done, the IBM®logo screen disappears. If your computer
has preinstalled software, the software installation program begins.
If you experience any problems during startup, refer to “Chapter 3. Getting
help, service, and additional information” on page 13.
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Finishing the software installation
After you start the computer for the first time, follow the instructions on the
screen to complete the software installation. If you do not complete the
software installation the first time the computer is turned on, unexpected
results might occur. For detailed information about the software installation,
see the online About Your Software publication.
If you use Microsoft®Windows®95, Windows 98 Second Edition, or Windows
2000 Professional, your computer is ready to use after the software installation.
Windows NT Workstation
Computers that have the Windows NT®Workstation operating system
preinstalled must have the hard disk drive partitioned before all the hard disk
drive space is available. That portion of the hard disk drive containing only the
factory-preinstalled software will be formatted when your computer arrives.
For information on how to partition the rest of your hard disk drive, see the
″Using Access IBM″section of the online About Your Software publication.
Other operating systems
If you install your own operating system, such as Linux, follow the
instructions that come with your operating system CDs or diskettes. Remember
to install all device drivers after you install your operating system. Installation
instructions are provided with or on the CDs or diskettes, or in the README
files.
Accessing reference materials
After you start your computer and finish the operating system installation,
become familiar with the reference materials. You might want to print a
portion of your online publications for future reference. The online User Guide
and About Your Software publications contain important information about
troubleshooting, recovery, and creating recovery and repair diskettes. The
About Your Software publication also discusses programs and information on
your Software Selections CD.
To access the online User Guide and About Your Software publications,
double-click Access IBM on your desktop. Click Get help→View
documentation. For further information about reference publications, see
“Chapter 3. Getting help, service, and additional information” on page 13.
Chapter 1. Setting up your computer 5

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Chapter 2. Troubleshooting and recovery
This chapter describes troubleshooting and recovery tools for computers that
have IBM preinstalled software. These tools are:
vConfigSafe program
vEmergency Recovery diskette
vIBM Device Drivers and Diagnostics CD
vProduct Recovery CDs
vProduct Recovery program on the hard disk (A20, A40, and A40p models)
Note: Not all computers have all of these tools. Note the tools that come with
your computer.
Attention:
IBM personal computer models A20, A40, and A40p have a Product
Recovery program on a separate, hidden, hard disk drive partition. Do
not delete or alter this partition. If this partition becomes damaged or
altered, see“Ordering CDs” on page 20.
See the online About Your Software publication for information on creating an
Emergency Recovery diskette. The Emergency Recovery diskette will give you
access to the Product Recovery program through the command prompt on the
hidden hard disk drive partition.
If you are using any of the CDs described in this chapter, verify that your
computer primary startup sequence begins with the CD-ROM or DVD-ROM
drive. See “Changing the primary startup sequence (except machine type
2169)” on page 10, if necessary.
Troubleshooting the Windows desktop with ConfigSafe
You can troubleshoot some desktop configuration errors without recovering
your entire preinstalled operating system, software, or device drivers. If your
desktop becomes damaged, unusable, or unstartable, use the ConfigSafe
program to recover your desktop to its last saved state. Use the ConfigSafe
program to correct configuration errors before using other recovery tools.
All computers with IBM-preinstalled software have the ConfigSafe program.
The snapshot feature can automatically save your system configuration
information on a regular schedule, the timing of which you can select. The first
snapshot is taken the first time you start the computer.
© Copyright IBM Corp. 2000 7

To open the ConfigSafe program, follow these steps:
1. Shut down your operating system.
2. Turn off your computer. If the computer will not turn off after you hold
down the power button for at least four seconds, unplug the power cord
and wait a few seconds before reconnecting it.
3. For Windows 95 and Windows 98, restart your computer in Safe Mode:
a. Turn on your computer.
b. When prompted, press and hold down the F8 key.
c. Continue to hold down F8 until the prompt menu appears. Select Safe
Mode from the menu.
4. Click the Windows Start button.
5. Select Programs →ConfigSafe →CONFIGSAFE. (If this does not appear on
the menu, select FIND and search for it by typing in configsafe and
clicking OK. Double-click the file ConfigSafe to start the program.)
6. If the ConfigSafe menu shows any saved configurations, select the most
recent configuration dated before the start of the problem.
7. Click OK.
8. Shut down the operating system and turn off your computer.
Using ConfigSafe SOS
In the event the Windows desktop becomes unusable, ConfigSafe has a Save
Our System (SOS) feature that can be used in DOS. To access the SOS feature
of ConfigSafe, do the following.
1. Shut down your operating system.
2. Access your Command prompt:
vIf you use Windows 95, Windows 98, or Windows 2000 Professional, start
the computer. Quickly press F8 when prompted during the startup.
Select the option for command prompt only.
vIf you use Windows NT, put your Emergency Recovery diskette into the
diskette drive and start the computer to access the command prompt.
3. At the command prompt, type cd\cfgsafe. Press Enter.
4. Type sos and press Enter.
5. Select the most recent configuration dated before the start of the problem.
Press Enter.
6. Restart the computer.
If the problem recurs, you can repeat these steps selecting a saved
configuration from an earlier date. If the problem cannot be solved by restoring
a saved configuration, see the following sections.
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Reinstalling the operating system
IBM Personal Computer models A20, A40, and A40p have the Product
Recovery program on a hidden partition of the hard disk. All other computer
models will use either the Product Recovery CDs, the Device Drivers and
Diagnostics CD, or the CDs or diskettes that came with your own operating
system.
Note: If you have more than one Product Recovery CD, begin with Product
Recovery CD 1.
Performing a partial or full recovery
Attention:
The Product Recovery program on the hidden hard disk drive partition
will overwrite all files on the C:\ drive only. A full recovery will restore
the operating system, device drivers, and applications. A partial recovery
will restore your operating system and device drivers without restoring
applications.
To perform a recovery of the operating system, do the following:
1. If you do not have a CD, go to step 2. If you have a CD, open the
CD-ROM or DVD-ROM drive. Insert Product Recovery CD 1. Close the
drive.
2. If you can shut down your desktop normally, do so. If you cannot shut
down, proceed with the following steps anyway.
3. Turn off your computer. If the computer will not turn off after you hold
down the power button for at least four seconds, unplug the power cord
and wait a few seconds before reconnecting it.
4. Turn on your computer.
5. Wait for the prompt, To start the Product Recovery program, press F11.
Quickly press F11. The prompt displays for only a few seconds. If you are
using a CD, wait for the Product Recovery program menu to appear on the
screen.
6. You may have a choice of operating systems to recover. Select the operating
system you want. Otherwise, select the option given.
7. Select the recovery options you want and follow the instructions on the
screen.
8. When recovery is complete, exit the program. If necessary, remove the CD
from your CD-ROM or DVD-ROM drive.
9. Turn or restart the computer.
Chapter 2. Troubleshooting and recovery 9

Diagnosing hardware
If restoring the settings from the ConfigSafe program or reinstalling the
operating system and device drivers does not solve the problem, try using the
IBM Enhanced Diagnostics program. The IBM Enhanced Diagnostics program
helps isolate hardware problems and runs independently of the operating
system.
The IBM Enhanced Diagnostics program is an option on the menu for the
Product Recovery program on the hidden partition.
If you are running the Enhanced Diagnostics program from a Product Recovery
CD or the Device Drivers and Diagnostics CD, verify that the primary startup
sequence begins with the CD-ROM or DVD-ROM drive.
To start the IBM Enhanced Diagnostics program, do the following:
1. If you have a CD, place it in the CD-ROM or DVD-ROM drive. Shut down
the operating system and turn off the computer. If you do not have a CD,
go to step 2.
2. Turn on the computer. When prompted To start the Product Recovery
program, press F11, quickly press F11. The prompt displays for only
seconds.
3. From the Product Recovery program menu, select System Utilities.
4. From the System Utilities menu, select Run Diagnostics. The IBM
Enhanced Diagnostics program starts.
5. When the program finishes, if necessary, remove the CD from the CD-ROM
or DVD-ROM drive.
6. Turn off the computer.
7. If you changed the primary startup sequence, restore it to the original
settings. Use the instructions in the next section.
You can create an IBM Enhanced Diagnostics diskette for further security. See
the online About Your Software publication for instruction on creating an IBM
Enhanced Diagnostics diskette.
Changing the primary startup sequence (except machine
type 2169)
If you inserted a CD in the CD-ROM or DVD-ROM drive and your computer
does not read the CD immediately on startup, change the primary startup
device using the Configuration/Setup Utility program. To change the startup
sequence, do the following:
1. Turn off your computer.
2. Turn on your computer.
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