IBM Anyplace Kiosk 4836 Technical manual

Anyplace Kiosk 4836
Planning, Installation and Service Guide
GA27-4347-00
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Anyplace Kiosk 4836
Planning, Installation and Service Guide
GA27-4347-00

All manuals and user guides at all-guides.com

Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
First Edition (January 2005)
This edition applies to the IBM Anyplace Kiosk and to all subsequent releases and modifications until otherwise
indicated in new editions.
This publication is available on the IBM Retail Stores solutions electronic Support Web site.
1. Go to www.ibm.com/solutions/retail/store/
2. Select Support
3. Select Publications to access IBM Retail Store Solutions— Electronic Publications Web site.
Order publications through your IBM representative or the IBM branch office that serves your locality. Publications
are not stocked at the address given below.
Aform for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solution Information Development, Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina, 27709 U.S.A.
When you send information to IBM, you grant IBM anonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
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Contents
Figures ............................v
Tables ............................ vii
About this guide ........................ix
Who should read this guide ....................ix
Related publications .......................ix
Tell us what you think .......................x
Accessibility..........................xi
End of life disposal ...................... xiii
Chapter 1. Introducing the IBM Anyplace Kiosk ............1
Architecture and attributes .....................1
Models and features .......................2
Optional features ........................3
Mounting options ........................3
System software, touch drivers, and diagnostics .............3
Supported operating systems ....................4
Environmental requirements ....................4
Power usage ..........................5
Calling for service ........................5
Chapter 2. Installing the IBM Anyplace Kiosk .............7
Rear view and connectors .....................8
Installation steps.........................9
Opening the cable covers .....................9
Retaining the cables .......................10
Installing the options .......................10
Installing the upgrade options ...................13
Mounting instructions ......................14
Powering on ..........................16
Chapter 3. Mounting the IBM Anyplace Kiosk to the wall ........17
Mounting the wall mount plate ...................17
Chapter 4. Removing and replacing FRUs ..............27
Reviewing the IBM 4836 assembly .................27
Removing the back cover .....................28
Removing the scanner and scanner window ..............29
Removing the cable covers ....................29
Removing the main shield .....................30
Removing the wireless card ....................31
Locating and resetting the CMOS jumper ...............32
Removing the memory card ....................33
Removing the hard drive fan ....................33
Changing the battery.......................34
Removing the heat sink......................35
Removing the hard disk drive and bracket ...............36
Removing the speakers......................37
Removing the system board ....................38
Removing the control card.....................39
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Removing the front panel card ...................40
Removing the backlight inverter card .................41
Removing the LCD .......................42
Replacing the front bezel .....................44
Removing the mounting stand cover set ...............45
Removing the volume control card (Model 13V only) ...........46
Chapter 5. Troubleshooting problems ...............47
Appendix A. Field-replaceable units ................49
Assembly 1: 4836 Models 132 and 13V -12 inch ............50
Assembly 2: 4836 Models 135 -15 inch................52
Assembly 3: Mounting —Table-top stand ...............54
Power cords ..........................56
Appendix B. Product dimensions .................57
12-inch models .........................57
15-inch models .........................58
Appendix C. Notices ......................59
Electronic emission notices ....................60
Japanese power line harmonics compliance statement ..........61
Japanese Voluntary Control Council for Interference (VCCI) statement ....61
Korean Communications Statement .................62
Taiwanese class Awarning statement ................62
Taiwanese battery recycling statement ................62
Electrostatic discharge (ESD) ...................62
Regulatory notice for T60H786 IBM 11bg wireless LAN mini PCI adapter ...63
Trademarks ..........................70
Appendix D. Safety information ..................71
Glossary ...........................77
Index ............................85
iv Anyplace Kiosk 4836
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Figures
1. IBM Anyplace Kiosk Model 132 ..........................1
2. Rear view showing access doors, mounting holes, attachment holes ............8
3. IBM 4836 connectors..............................9
4. Retaining the cables using cable ties .......................10
5. Installing the scanner .............................11
6. Installing the MSR ..............................12
7. Placing the grounding strap ...........................12
8. Removing the hard drive cover..........................13
9. Installing additional memory ...........................14
10. Installing table-top mount ............................15
11. IBM 4836 controls and installing the control cover...................16
12. System and wall mount plate ..........................17
13. IBM 4836 mounting height ...........................18
14. Wall mount plate dimensions ..........................19
15. Exploded view of the IBM 4836 assembly......................28
16. Removing the back covers ...........................29
17. Removing the main shield ...........................30
18. Removing the wireless card ...........................31
19. Location of the CMOS jumper ..........................32
20. Removing the hard drive fan ..........................33
21. View of battery and heatsink, ..........................34
22. Heat sink and processor ............................35
23. Removing the hard disk drive and bracket .....................36
24. Removing the speakers ............................37
25. Removing the system board...........................38
26. Removing the control card ...........................39
27. Removing the front panel card ..........................40
28. Removing the backlight inverter card .......................41
29. Removing the LCD ..............................42
30. Replacing the LED assembly ..........................43
31. Replacing the front bezel ............................44
32. Removing the stand cover set ..........................45
33. Removing the volume control card (Model 13V) ...................46
34. Dimensions for 12-inch models .........................57
35. Dimensions for 15-inch models .........................58
36. Antenna operating range ............................64
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vi Anyplace Kiosk 4836
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Tables
1. Summary of characteristics and weight by model ...................2
2. IBM Anyplace Kiosk models ...........................2
3. IBM Anyplace Kiosk hardware options .......................3
4. Environmental requirements ...........................4
5. Power usage.................................5
6. Connector location...............................9
7. Securing the wood support to the wood studs using lag screws..............21
8. Securing the wall mounting plate to adrywall surface .................22
9. Fastener types ...............................24
10. Power Cords ................................56
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viii Anyplace Kiosk 4836
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About this guide
This guide provides information on installing and servicing the IBM Anyplace Kiosk
and is organized as follows:
vChapter 1, “Introducing the IBM Anyplace Kiosk,” describes the features and
available options for the 4836.
vChapter 2, “Installing the IBM Anyplace Kiosk” provides the installation steps for
the 4836.
vChapter 3, “Mounting the IBM Anyplace Kiosk to the wall” describes the
procedures for mounting the 4836 to the wall.
vChapter 4, “Removing and replacing FRUs” provides removal and replacement
procedures for the field-replaceable parts.
vChapter 5, “Troubleshooting problems” describes steps for diagnosing minor
problems.
vAppendix A, “Field-replaceable units” describes the available FRU part numbers.
vAppendix C, “Notices” provides legal, emission, and country-specific information.
vAppendix D, “Safety information” provides safety information for all common
languages.
Throughout this guide, the term 4836 and IBM 4836 refer to the IBM Anyplace
Kiosk.
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM Anyplace Kiosk
should read this guide. Some chapters provide information that is intended for
trained, technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/retail/store/. From the store page, click Support.
vIBM Safety Information,GA27–4004
vIBM Anyplace Kiosk System Reference, Available only from the web.
System software, touch drivers, and diagnostics
You can obtain the drivers and diagnostic software for your Anyplace Kiosk from the
IBM Retail Store Solutions Web site:www.ibm.com/solutions/retail/store/ (from the
store page, click on Support).
©Copyright IBM Corp. 2005 ix
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Tell us what you think
Your feedback is important in helping to provide the most accurate and high-quality
information. Please take afew moments to tell us what you think about this book.
The only way for us to know if you are satisfied with our books, or how we might
improve their quality is through feedback from customers like you. If you have any
comments about this book, fill out one of the forms at the back of this book and
return it by mail or by giving it to an IBM representative.
If applicable, include areference to the specific location of the text on which you
are commenting. For instance, include the page or table number.
Between major revisions of this guide we may make minor technical updates. The
latest softcopy version of this guide is available on the Publications Web page:
www.ibm.com/solutions/retail/store/. Click Support,then Publications.
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Accessibility
Accessibility features help auser who has aphysical disability, such as restricted
mobility or limited vision, to use the Anyplace Kiosk successfully. The following is a
high-level list of the accessibility features:
vAll controls are located on the front of the machine, in easy reach.
vIndustry-standard serial and USB ports allow alternative I/O devices.
vManuals are available in .PDF format and can be downloaded from the Web.
See “Related publications” on page ix for the Web address.
vDisplays are driven at 60 Hz to eliminate problems caused by screen flicker.
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End of life disposal
IBM encourages owners of information technology (IT) equipment to responsibly
recycle their equipment when it is no longer needed. IBM offers avariety of
programs and services to assist equipment owners in recycling their IT products.
Information about these product recycling offerings can be found on IBM’s internet
site at the following URL:
www.ibm.com/ibm/environment/products/prp.shtml
Disposal of IT products should be in accordance with local ordinances and
regulations.
The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as
required by local ordinances and regulations
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xiv Anyplace Kiosk 4836
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Chapter 1. Introducing the IBM Anyplace Kiosk
The IBM Anyplace Kiosk (see Figure 1) is acomprehensive and compact, touch
screen terminal for self-service applications. The rugged aspect of the 4836 makes
the product suitable for awide variety of uses, such as retrieving information,
listening to music, or watching multi-media presentations.
To view the model dimensions, see Appendix B, “Product dimensions,” on page 57.
Architecture and attributes
The IBM Anyplace Kiosk uses standard mobile technology within the design of a
customer service terminal. The typical configuration does not contain akeyboard or
mouse because all input is through the touch screen.
The IBM 4836 contains the following key attributes:
v12″(800 x600) or 15″(1024 x768) dual–bulb backlit TFT display (250 nits
brightness)
vInfrared touch-screen system
vPresence detector
vSealed display face that allows cleaning without the risk of fluids damaging the
chassis
vIntel
® Celeron ® MProcessor 320 (1.3 GHz)
vIntel 855GME mobile chip set
v2SO-DIMM DDR memory sockets. Base memory size is 256 Megabytes, with 2
Gigabtyes maximum memory
vExternal, universal 16V dc, 120 Wpower brick. Only use power bricks supplied
by IBM specifically for use with the Anyplace kiosk.
Figure 1. IBM Anyplace Kiosk Model 132
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vTwo, 35 mm integrated speakers in specially-designed acoustically ported
enclosures to maximize both the volume and frequency response (except Model
13V)
vHeadphone and microphone jack
vHidden and optionally tamper-proof controls through asnap-on cover for power
on/off, brightness, and contrast
vEthernet support (10/100 UTP)
v2PC USB 2.0 ports for attached input/output (I/O). (Each port can provide
500mA at +5V to external devices). Third party USB hubs can be connected for
additional USB ports.
v1, 9-pin, non-powered RS-232 port
vMounting holes providing 75 x75 and 100 x100 mm spacing, which is
compatible with the VESA standard
Note: Power is not provided for any other external devices.
Table 1. Summary of characteristics and weight by model
Characteristics Model 132 and 13V Model 135 Options
Height 295 mm (11.6 in.) 340 mm (13.4 in.) Scanner: 13 mm (.5 in.)
Width 319 mm (12.5 in.) 383 mm (15.1 in.) MSR: 45 mm (1.8 in.)
Depth 72 mm (2.8 in.) 72 mm (2.8 in.) N/A
Weight 4.5 kg (10 lbs.) 5.5 kg (12 lbs.)
Models and features
Table 2describes some of the common 4836 models. Administrative models and
other models that represent different service repair options are not listed. See your
IBM representative for acomplete list.
Note: These models do not include the HDD, scanner, or MSR.
Table 2. IBM Anyplace Kiosk models
Model Number Description
12 inch Models with 256 Megabytes
4836-132 Includes depot maintenance agreement,
which allows you to return the product to an
authorized IBM repair center.
4836-13V Includes depot maintenance agreement,
without speakers, but with volume control
15 inch Models with 256 Megabtyes
4836-135 Includes depot maintenance agreement.
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Optional features
Table 3. IBM Anyplace Kiosk hardware options
Option Description
Hard disk drive 2.5 in., 40 Gigabyte
Memory Two SO-DIMM DDR memory sockets:
Base memory size is 256 Megabyte,
with 2Gigabyte maximum memory
MSR ISO 3-track
Bar code scanner Non-laser based, suitable for decoding labels
held up to 5cm. -13 cm. (2 in. -5in.) away.
Wireless LAN: 802.11 b/g wireless support
through mini-PCI adapter
Afactory-only feature.
Note: The wireless solution is certified for
use only in certain countries. See
Appendix C, “Notices,” on page 59.
Configurations
Your sales representative can provide the latest available configurations.
Mounting options
These are the mounting options for the Anyplace Kiosk:
Wall mount
This mount minimizes protrusion from the wall, but does not have any tilt or
swivel capability.
Table mount
This mount allows the monitor to tilt up and down and rest on atable top.
The screw hole allows you to secure it to the table.
Compatible with VESA standard
This mount is compatible with any third-party mount with 75 x75 mm or
100 x100 mm mounting holes.
System software, touch drivers, and diagnostics
The IBM Anyplace Kiosk supports all standard PC-function drivers and provides
interfaces for the following I/O:
Touch screen
vNative mouse emulation
vJavaPOS compatible, OPOS
MSR
vVirtual RS-232
vJavaPOS, OPOS
Scanner
vVirtual RS-232
vJavaPOS, OPOS
Presence detector
JavaPOS, OPOS
The MSR and scanners are internally connected using the integrated USB channel.
However, to maximize compatibility with existing applications, the API provided to
applications is avirtual RS-232 type of interface. For details, see the technical
references available at the IBM Retail Store Solutions Web site.
Chapter 1. Introducing the IBM Anyplace Kiosk 3
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You can obtain the appropriate software for your Anyplace Kiosk from the IBM
Retail Store Solutions Web site: www.ibm.com/solutions/retail/store/ (from the store
page, click on Support).
Supported operating systems
The IBM Anyplace Kiosk supports these operating systems:
vWindows
™ XP, XPe, and 2000
vIBM Retail Store Solutions Linux
® (IRES)
Environmental requirements
Table 4shows the humidity and temperature limits for the Anyplace Kiosk.
Table 4. Environmental requirements
Temperature (dry
bulb)
Maximum
temperature (wet
bulb)
Relative humidity
Operating
5to 40°C
(41° to 104° F)
27° C
(81° F)
8to 80%
Power disconnected
0to 52°C (32° to
126° F)
27° C
(81° F)
5to 95%
Storage
0to 60°C
(-32° to 140° F)
29° C
(84° F)
5to 80 %
Shipment
-40 to 60°C (-40° to
140° F)
29° C
(84° F)
5to 100 %
Small, variable-speed fans are used for processor and hard drive cooling when
temperatures exceed certain values. Ensure that the cooling vents are not blocked
by papers, signs, or other items.
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