IBM 6868 - IntelliStation M - Pro User manual

User Guide
IntelliStation M Pro Type 6868
Professional Workstation

User Guide
IntelliStation M Pro Type 6868
Professional Workstation
IBM

Note
Before using this information and the product it supports, be sure to read the
general information under Appendix C, “Viewing the license agreement” on
page 145 and Appendix D, “Product warranties and notices” on page 147.
First Edition (October 1999)
The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Laser compliance statement ....................... viii
Lithium battery notice ............................ x
About this book .............................. xi
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Chapter 1. IBM IntelliStation overview ................. 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preinstalled software . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional software . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2. Setting up your computer .................. 11
Arranging your workspace ........................ 11
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Glare and lighting ........................... 12
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical outlets and cable lengths .................. 13
Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Starting your computer for the first time ............... 16
Running the setup program ...................... 17
Using Access IBM ........................... 18
Information for Windows NT Workstation only ............. 19
Setting up your hard disk partitions ................. 19
Creating an emergency repair disk .................. 19
Service Pack 5 .............................. 19
Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Additional setup tasks ........................... 20
Creating an IBM Enhanced Diagnostic Diskette ........... 20
Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Registering your computer ....................... 21
Accessing your complimentary screen savers ............. 21
Installing additional software ..................... 22
Installing other operating systems ................... 23
Chapter 3. Operating and caring for your computer .......... 25
Controls and status indicators ...................... 25
Starting your computer .......................... 27
Shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Handling and storing diskettes .................... 28
 Copyright IBM Corp. 1999 iii

Inserting and removing diskettes ................... 29
Write-protecting diskettes . . . . . . . . . . . . . . . . . . . . . . . 29
Using a CD-ROM drive .......................... 30
Handling a CD ............................. 30
Loading a CD .............................. 31
Using video features ............................ 31
Video device drivers .......................... 32
Changing monitor settings ....................... 32
Using audio features ............................ 33
Updating system programs ........................ 34
Managing your computer ......................... 34
Wake on LAN ............................. 35
Alert on LAN .............................. 35
Remote Program Load or Dynamic Host Configuration Protocol .. 35
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . 36
LANClient Control Manager ...................... 36
System Migration Assistant (SMA) .................. 36
Desktop Management Interface .................... 36
Using security features .......................... 37
Anti-intrusion features . . . . . . . . . . . . . . . . . . . . . . . . . 37
Asset ID capability ........................... 38
IBM security solutions ......................... 38
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Enhanced security . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Locking the keyboard ......................... 39
Taking care of your computer ....................... 40
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Cleaning your computer ........................ 40
Moving your computer ......................... 42
Chapter 4. Using the Configuration/Setup Utility program ...... 43
Starting and using the Configuration/Setup Utility program ...... 43
Viewing and changing settings .................... 44
Exiting from the Configuration/Setup Utility program ....... 45
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using a power-on password ...................... 46
Using an administrator password ................... 48
Using Security Profile by Device ................... 50
Using Enhanced Security ......................... 51
Other settings in the Configuration/Setup Utility program ....... 53
Changing and viewing the startup sequence ............. 53
Setting Remote Administration .................... 54
Interrupt and DMA resources ..................... 54
Power-management features . . . . . . . . . . . . . . . . . . . . . . 55
ACPI standby mode .......................... 56
Quick reference for network-related settings ............. 59
Enabling the Pentium III processor serial number feature ........ 60
iv IntelliStation User Guide

Chapter 5. Installing options . . . . . . . . . . . . . . . . . . . . . . 61
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Preparing to install options ........................ 62
Handling static-sensitive devices ................... 62
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using the stabilizing feet ........................ 63
Disconnecting cables and removing the cover ............ 64
Locating components . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Locating system board components .................. 69
Accessing the system board ...................... 70
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Installing a second microprocessor .................. 75
Installing adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Installing internal drives ........................ 81
Installing a security U-bolt ....................... 91
Completing the installation ........................ 92
Replacing the cover ........................... 92
Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Updating the computer configuration ................. 95
Chapter 6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 97
Power-on self-test (POST) ......................... 98
Troubleshooting MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
POST messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
POST beep codes ............................. 105
SCSI error messages ........................... 106
Software-generated error messages ................... 106
Diagnostic error codes and messages .................. 106
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . 106
Diskette drive problems ....................... 108
Monitor problems . . . . . . . . . . . . . . . . . . . . . . . . . . 109
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . 112
Keyboard, mouse, or pointing-device problems .......... 113
Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Option problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Parallel port problems ........................ 116
Serial port problems ......................... 117
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Software problem . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Universal Serial Bus port problems ................. 118
Recovering from a POST/BIOS update failure ............. 119
Replacing the battery .......................... 119
Using the IBM Product Recovery CD .................. 121
Additional resources . . . . . . . . . . . . . . . . . . . . . . . . . 122
Recovering the operating system and support software ...... 122
Changing the startup sequence to start from the CD ........ 122
Contents v

IBM Enhanced Diagnostics ....................... 123
Other diagnostic programs ....................... 125
Using the ConfigSafe program ..................... 126
Chapter 7. Getting help, service, and information .......... 127
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Before you call for service ........................ 129
Getting customer support and service ................. 129
Using the World Wide Web ..................... 129
Using electronic support services .................. 130
Getting information by fax ...................... 130
Getting help online .......................... 131
Getting help by telephone ...................... 131
Getting help around the world ................... 133
Purchasing additional services ..................... 133
Enhanced PC support line ...................... 133
900-number operating system and hardware support line ..... 134
Network and server support line .................. 134
Ordering support line services .................... 134
Warranty and repair services .................... 135
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Appendix A. Using the Software Selections CD ........... 137
Features of the CD ............................ 137
Starting the CD ............................. 138
Using the Software Selections program ................. 138
Appendix B. Computer records . . . . . . . . . . . . . . . . . . . . 141
Serial numbers and keys ........................ 141
Device records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Appendix C. Viewing the license agreement ............ 145
Appendix D. Product warranties and notices ............ 147
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 147
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 150
Part 2 - Worldwide Country-Unique Terms ............ 153
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Year 2000 readiness and instructions ................ 158
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Electronic emission notices ...................... 160
Power cord notice .......................... 164
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
vi IntelliStation User Guide

Safety information
Turn everything OFF.
Attach signal cables to
receptacles.
First, remove power cord from
outlet.
To Disconnect
Turn device ON.
DANGER:
Turn everything OFF.
To Connect
Remove signal cables from
receptacles.
Remove all cables from devices.
Attach power cord to outlet.
First, attach all cables to devices.
Electrical current from power, telephone, and communication
cables is hazardous.To avoid shock hazard, connect and
disconnect cables as shown below when installing, moving or
opening the covers of this product or attached devices.The
power cord must be used with a properly grounded outlet.
 Copyright IBM Corp. 1999 vii

DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM
drives are also sold separately as options. CD-ROM drives and DVD-ROM
drives are laser products. These drives are certified in the U.S. to conform
to the requirements of the Department of Health and Human Services 21
Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser
products. Elsewhere, these drives are certified to conform to the
requirements of the International Electrotechnical Commission (IEC) 825
and CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the
following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result
in exposure to hazardous laser radiation. There are no serviceable parts
inside the CD-ROM drive or DVD-ROM drive. Do not remove the drive
covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class
3A or Class 3B laser diode. Note the following.
DANGER
Laser radiation when open. Do not stare into the beam, do not
view directly with optical instruments, and avoid direct exposure
to the beam.
Certains modèles d'ordinateurs personnels sont équipés d'origine d'une
unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également
vendues séparément en tant qu'options. L'unité de CD-ROM/DVD-ROM est
viii IntelliStation User Guide

un appareil à laser. Aux État-Unis, l'unité de CD-ROM/DVD-ROM est
certifiée conforme aux normes indiquées dans le sous-chapitre J du DHHS
21 CFR relatif aux produits à laser de classe 1. Dans les autres pays, elle est
certifiée être un produit à laser de classe 1 conforme aux normes CEI 825 et
CENELEC EN 60 825.
Lorsqu'une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:
ATTENTION
Pour éviter tout risque d'exposition au rayon laser, respectez les consignes
de réglage et d'utilisation des commandes, ainsi que les procédures
décrites.
L'ouverture de l'unité de CD-ROM/DVD-ROM peut entraîner un risque
d'exposition au rayon laser. Pour toute intervention, faites appel à du
personnel qualifié.
Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à
laser de classe 3A ou 3B. Tenez compte de la consigne qui suit:
DANGER
Rayonnement laser lorsque le carter est ouvert. Évitez toute
exposition directe des yeux au rayon laser. Évitez de regarder
fixement le faisceau ou de l'observer à l'aide d'instruments
optiques.
Safety information ix

Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.
Do not:
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d'explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type 33F8354 ou d'un
type équivalent recommandé par le fabricant. La batterie contient du
lithium et peut exploser en cas de mauvaise utilisation, de mauvaise
manipulation ou de mise au rebut inappropriée.
Ne pas :
Lancer ou plonger dans l'eau
Chauffer à plus de 100°C (212°F)
Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements
locaux.
xIntelliStation User Guide

About this book
This book will help you become familiar with your IBM IntelliStation
workstation and its many features. It describes how to set up, configure,
operate, install options, and maintain your computer. There is also
information about problem solving, getting help, and the software that
comes with your computer.
Related documentation
The following documentation contains additional information about your
computer. You can also go to the World Wide Web at
http://www.ibm.com/pc/us/intellistation for more information.
Understanding Your Computer
This online publication is provided on the Software Selections CD that
comes with your computer. If your computer has IBM-preinstalled
software, this document is also available using Access IBM. It includes
general information about using personal computers and in-depth
information about the specific features of your computer.
Adaptec SCSI documentation
This documentation is provided on the Software Selections CD that
comes with your computer. If your computer has IBM-preinstalled
software, this document is also available using Access IBM. It contains
information and instructions for installing and configuring small
computer system interface (SCSI) device drivers, the Adaptec 2940U2B
SCSI adapter, and SCSI devices.
README files on the Device Driver and IBM Enhanced Diagnostics CD
There are several README files on this CD that contain information
about the various adapters and devices that might be attached to your
computer.
Hardware Maintenance Manual
This publication contains information for trained service technicians. It
can be found at http://www.ibm.com/pc/support on the World Wide
Web. Type the machine type and model number (type-model) into the
Quick Path field and click Go. Click Online publications and then
click Hardware Maintenance Manuals.
You can also order this manual from IBM. To purchase a copy, see to
Chapter 7, “Getting help, service, and information” on page 127.
Technical Information Manual
This publication contains information for those who want to know
more about the technical aspects of their computer. It can be found at
http://www.ibm.com/pc/us/ on the World Wide Web. Type the
 Copyright IBM Corp. 1999 xi

machine type and model number (type-model) into the Quick Path field
and click Go. Click Online publications and then click Technical
Manuals.
xii IntelliStation User Guide

Chapter 1. IBM IntelliStation overview
Thank you for selecting an IBM IntelliStation Professional Workstation.
Your computer incorporates many of the latest advances in computer
technology and is easy to expand and upgrade as your needs change.
This section provides an overview of the computer features, preinstalled
software, and system specifications.
 Copyright IBM Corp. 1999 1

Features
System summary
See the System Summary screen in the Configuration/Setup utility
program for an overview of the features on your computer. Refer to
Chapter 4, “Using the Configuration/Setup Utility program” on
page 43.
Microprocessor
Intel Pentium III microprocessor with up to 256 KB of L2 cache
memory integrated into the microprocessor
Support for dual microprocessors
Memory
Support for:
– 2.5 V, 184-pin, Rambus inline memory module (RIMM) containing
checking and error correcting code (ECC) or non-error correcting
code, Rambus dynamic random access memory (RDRAM)
– RIMM heights up to 63.5 mm (2.5 inches)
– 64 MB, 128 MB, 256 MB, and 512 MB RIMMs (when available)
– A maximum of 2 GB of memory
512 KB flash memory for system programs
Removable-media drives
One 3.5-inch, 1.44 MB diskette drive
One IDE CD-ROM drive
Internal hard disk drives
One SCSI hard disk drive
Support for additional SCSI or enhanced integrated drive electronics
(EIDE) hard disk drives
– Maximum integrated drive electronics (IDE) and EIDE
devices: Four total
– Maximum SCSI devices: See the SCSI documentation in Access
IBM or on the Software Selections CD supplied with your computer
Graphics subsystem
High-performance accelerated graphics port (AGP) adapter with up to 32
MB synchronous graphics RAM (SGRAM) video memory.
2IntelliStation User Guide

Audio subsystem
Integrated audio controller compatible with Microsoft Windows
Sound System
Supports most Sound Blaster applications
Integrated Ethernet adapter:
Support for Wake on LAN
Support for Alert on LAN
System management features
Remote Program Load (RPL) and Dynamic Host Configuration Protocol
(DHCP)
Wake on LAN (requires Wake on LAN-supported network adapter)
Wake on Alarm
Remote Administration (ability to update the power-on self-test (POST)
and the basic input/output system (BIOS) over the network)
Automatic power-on startup
System Management (SM) BIOS and software
Ability to store POST hardware test results
Built-in system-management hardware (temperature sensors, fan-speed
monitor, chassis-intrusion detector, power supply and microprocessor
voltage monitor, and power-switch bypass)
Input/output features
25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP)
One 9-pin, 16550 universal asynchronous receiver/transmitter serial
port
Two 4-pin, Universal Serial Bus (USB) ports
Mouse port
Keyboard port
Monitor port (on the AGP adapter)
Three audio connectors (line out/headphone out, line in, and
microphone)
Expansion capability
Four available drive bays.
Four or five available PCI expansion slots (depending on model) with
support for 32-bit PCI Plug and Play adapters.
Support for additional internal and external SCSI devices (the number
of internal devices that can be installed is limited by the number of
available drive bays, power, and cooling requirements).
Support for additional IDE or EIDE devices.
Chapter 1. IBM IntelliStation overview 3

Power
Automatic switching between ranges, 90–137/180–265 V ac
Automatic switching, 57–63/47–53 Hz input frequency range
Built-in overload and surge protection
Advanced Power Management support
Advanced Configuration and Power Interface (ACPI) support
Security features
Cover lock and keys
Support for the addition of a U-bolt and lockable cable
Power-on and administrator passwords
Startup sequence control
Startup without diskette drive, keyboard, or mouse
Unattended start mode
Diskette and hard disk I/O control
Serial and parallel port I/O control
Security profile by device
IBM Security Solutions
IBM preinstalled software
Your computer might come with preinstalled software. If so, an operating
system, device drivers to support built-in features, and other support
programs are included. See “Preinstalled software” on page 5 for a
description of this software.
Additional software
Additional software is provided on the Software Selections CD and the Device
Driver and IBM Enhanced Diagnostics CD. See “Additional software” on
page 6 for a description of this software.
Operating systems (supported)
Microsoft Windows NT Workstation Version 4.0
Microsoft Windows 98
4IntelliStation User Guide

Operating systems (tested for compatibility)1
IBM PC DOS Version 7.0
MS-DOS Versions 6.22
Novell NetWare Versions 3.2, 4.2, 5.0 (not supported on some models)
SCO OpenServer 5.05
Software
Your computer might come with a Microsoft operating system2 and a
variety of software, including application programs, diagnostic tools, and
device drivers. Some of the software is preinstalled and some is on the
Software Selections CD and the Device Driver and IBM Enhanced Diagnostics
CD. Software, other than Microsoft software, is licensed under the terms of
the IBM International License Agreement for Non-Warranted Programs.
Appendix C of this book contains instructions for viewing the license
agreement.
Preinstalled software
Your preinstalled software includes the following:
Access IBM, which is a central location from which you can set up hard
disk partitions, install software provided by IBM, register your
computer, set the time and date, set up your printer, view online books,
start the Software Selections CD, and obtain information about IBM
products and technical support.
Device drivers for factory-installed features.
The latest Service Pack available is also provided for Windows NT
Workstation models. For important information on this software, see
“Additional setup tasks” on page 20.
Internet Explorer 5.0, see “Internet Explorer” on page 21 for more
information.
1The operating systems listed here are being tested for compatibility at the time this
publication goes to press. Additional operating systems might be identified by IBM
as compatible with your computer following the publication of this book. Corrections
and additions to the list are available in IBM's online compatibility report, which can
be found on the World Wide Web. For World Wide Web pages, see Chapter 7,
“Getting help, service, and information” on page 127.
2The Microsoft Certificate of Authenticity is your assurance that the Windows software
in your computer is legally licensed from Microsoft Corporation.
Chapter 1. IBM IntelliStation overview 5

Additional information about your preinstalled software is in “Getting
started” on page 15.
Important:
1. No backup diskettes for your preinstalled software come with your
computer. However, the Software Selections CD contains most of your
IBM-preinstalled programs.
2. Your computer comes with an IBM Product Recovery CD. This CD
contains Windows and all the preinstalled applications and device
drivers. For information about reinstalling Windows and preinstalled
software from the IBM Product Recovery CD, see “Using the IBM
Product Recovery CD” on page 121.
3. The device drivers and some programs are also available at
http://www.ibm.com/pc/us/files.html on the World Wide Web.
Additional software
In addition to your IBM-preinstalled programs and device drivers,
additional software is provided on the Software Selections CD or other CDs.
You decide which programs to install based on your needs.
Following is a list of some of the software that is provided. Note that the
software on the CD is subject to change and might be different from the
following list. Similar software for other operating systems is also provided
on the CD. See Appendix A, “Using the Software Selections CD” on
page 137 for further information about the CD.
Norton AntiVirus for
IBM A comprehensive product that detects and removes viruses from your computer.
ConfigSafe A comprehensive configuration tracking and recovery
tool for Windows NT. It provides features that you or
support personnel can use to restore your system if
your configuration becomes damaged or unusable.
ConfigSafe can also be a valuable troubleshooting tool,
especially if problems develop after you install a new
application or adapter.
CoSession Remote 32 A communication tool that an IBM technician or
in-house administrator can use to diagnose and fix
computer problems from a remote location. The
connection can be made through a modem or over a
LAN.
6IntelliStation User Guide