IBM 2274 User manual

User Guide

First Edition (July, 2000)
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© Copyright International Business Machines Corporation 2000. All rights reserved.
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Note: Before using this information and the product that it supports, be sure to
read the general information under Appendix A, “Warranties and Notices” on
page 117.

iii
iii Table of Contents
1Safety Notices
3 Conventions used in this book
5 Safety information
8 Consignes de sécurité
13 Ergonomics
15 Arranging a comfortable and productive work area
19 Using your IBM PC
21 Hardware
24 IBM Help and Software
27 Troubleshooting
29 Diagnosing and recovering from problems
31 Quick step guide
32 Some simple questions to ask first...
37 Solving hardware problems
47 Solving software problems
50 Solving monitor problems
53 Solving audio, multimedia, and modem problems
57 Solving DVD problems
58 Responding to error codes
68 Recovering factory installed programs and files
69 Reinstalling device drivers
71 Setup Utility
73 Using the Setup Utility
81 HelpWare support and services
83 What do I do first?
85 How do I get help electronically?
Table of Content s

iv
88 How and when do I contact the IBM PC
HelpCenter?
93 How and when do I purchase additional support?
97 International Warranty Service - not available
99 Adding and removing hardware
101 Preparing to work with the computer
102 Removing and replacing the cover
104 Adding and removing drives
108 Adding and removing adapter cards
111 Identifying system board components
112 Upgrading the system memory
115 Replacing the system battery
117 Warranties and Notices
119 Warranty statements
136 Notices
143 Index

Chapter 1
Safety Notices

2

Conventions used in this book 3
Safety Notices
Conventions used in this book
Symbols
The following list contains an explanation of the
symbols used in this document.
Symbol Explanation
Note
This symbol is used when there
is information you might find
especially useful. The information
may also warn you about
possible problems you could
encounter.
Attention
This symbol is used when there
is important information that can
help you avoid damage to the
hardware or software that came
with your computer.
Caution!
This symbol is used when there
is important information that can
help you avoid potential injury.
Danger!
This symbol is used when there
is important information which
can help you avoid the risk of
serious personal injury or death.

4Conventions used in this book
Highlighting
There are several ways that text is highlighted in this
book. Each highlighting convention has a specific
purpose.
Highlight Purpose
Bold Bold font is used to identify keys on
the keyboard or items on the screen
you are instructed to click or double-
click. Bold font is also used in
headings, table titles, and numbered
lists.
Example Example font is used to show text
that you need to type from your
keyboard.
Italic Italic font is used to show proper
names of programs or books. Italic
font is also used in table footnotes
and sidenotes.
“Quotes”Quotation marks are used to identify
window, screen, and heading names.
Underline Underline font is used to call special
emphasis to a particular word or
instruction.

Safety information 5
Safety Notices
Safety information
Installation
The construction of the IBM Personal Computer
provides extra protection against the risk of electrical
shock. The IBM PC has a power cord with a three-prong
plug that is required to ground metal parts. It is the
responsibility of the person installing the computer to
connect it to a properly grounded electrical outlet. Seek
professional assistance before using an adapter or
extension cord; these devices could interrupt the
grounding circuit.
If the computer is connected to an electrical outlet that
is incorrectly connected to the building wiring, serious
electrical shock could result.
Continued protection against electrical shock . For
continued protection against the risk of electrical shock,
follow these steps:
•Connect your computer only to an electrical outlet of
the correct voltage. If you are unsure about the
voltage of the electrical outlet you are using, contact
your local power company.
•If your computer has cables other than the power
cords, you must connect them before plugging the
power cords into an electrical outlet. Before removing
these cables, you must first unplug the power cords
from the outlet.
•If your computer has a telephone connection, do not
touch the telephone cords when there is lightning in
the area.
•Do not use or store the computer in an area where it
can become wet.

6Safety information
•Make sure all replacement parts have characteristics
identical or equivalent to the original parts. Other
parts may not have the same safety features.
•Personal injury or electrical shock may result if you
undertake actions other than those specifically
described in this book. This is particularly true if you
try to service or repair the power supply, monitor, or
built-in modem. Always refer service or repairs to
qualified service personnel.
Safety while working with hardware
Each time you open your computer, you must follow
specific safety procedures to ensure that you do not
damage your computer. For your safety, and the safety
of your equipment, follow the steps for “Disconnecting
your computer”on page 7 before you remove the cover
of the system unit (if included with the model you
purchased).
Connecting your computer. To connect your computer:
1Turn off the computer and any external devices (such
as a monitor or printer) that have their own power
switches.
2Attach a signal cable to each external device (such as
a monitor or printer), and then connect the other end
of the signal cable to the computer.
3Attach communication cables (such as modem cables
or network cables) to the computer. Then, attach the
other ends of the cables to properly wired
communication outlets.
4Attach the power cords to the computer and any
external devices (such as a monitor or printer), and
then connect the other ends of the power cords to
properly grounded electrical outlets.
Caution!
Yo u r c o m p u t e r u s e s
lithium batteries. There
may be a risk of fire,
explosion, or burns if the
batteries are handled
incorrectly. To ensure
safety:
Do not recharge,
disassemble, heat, or
incinerate a lithium
battery.
Replace the battery with
an identical or equivalent
type lithium battery.
Do not throw or immerse
the battery into the water.
Discard used lithium
batteries according to
local country dispositions.

Safety information 7
Safety Notices
5Turn on the computer and any attached devices that
have their own power switches.
Disconnecting your computer. To disconnect your
computer:
1Turn off the computer and any attached devices that
have their own power switches.
2Unplug all power cables from electrical outlets.
3Disconnect all communication cables (such as
modem or network cables) from communication
outlets.
4Disconnect all cables and cords from the computer;
this includes power cords, signal cables from external
devices, communication cables, and any other cables
attached to the computer.
Regulatory safety notice for the CD-ROM and
DVD-ROM drive
This notice contains required safety information about
the CD-ROM/DVD-ROM drive in your computer (if
included with the model you purchased). The CD-ROM/
DVD-ROM drive is a Class 1 laser product, and Class 1
laser products are not considered to be hazardous. The
design of the laser system and CD-ROM/DVD-ROM
drive ensures that during normal operation, there is no
exposure to laser radiation above Class 1 level.
Please note that the CD-ROM/DVD-ROM drive does not
contain any user adjustable or serviceable parts. Service
on this drive should only be performed by a trained
service provider.
Laser compliance statement. Some IBM Personal
Computer models are equipped from the factory with a
CD-ROM or DVD-ROM drive. CD-ROM/DVD-ROM
drives are also sold separately as options. The CD-ROM/
DVD-ROM drive is a laser product. The CD-ROM/
Danger!
To a v oi d s h o c k h a za rd :
Do not connect or
disconnect any cables or
perform installation,
maintenance, or
reconfiguration of this
product during an
electrical storm.
The power cord must be
connected to a properly
wired and grounded
receptacle.
Any equipment to which
this product will be
attached must also be
connected to properly
wired electrical outlets.
Electrical current from
power, telephone, and
communications cables is
hazardous. To avoid
shock hazard, use the
steps described in this
section to connect and
disconnect cables when
installing, moving, or
opening the cover of this
product.

8Consignes de sécurité
DVD-ROM drive is certified in the U.S. to conform to the
requirements of the Department of Health and Human
Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, the drive is certified to conform to the
requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for
Class 1 laser products.
When a CD-ROM/DVD-ROM drive is installed, note the
following:
Caution! Use of controls or adjustments or performance
of procedures other than those specified herein might
result in hazardous radiation exposure.
Removing the covers of the CD-ROM/DVD-ROM drive
could result in exposure to hazardous laser radiation.
There are no serviceable parts inside the CD-ROM/
DVD-ROM drive. Do not remove the CD-ROM/
DVD-ROM drive covers.
Some CD-ROM/DVD-ROM drives contain an embedded
Class 3A or Class 3B laser diode. Note the following:
Danger!
Consignes de sécurité
Installation
La conception de fabrication de l'ordinateur personnel
IBM assure une protection accrue contre les risques
d'électrocution. Le PC IBM possède un cordon
Laser radiation when open. Do not stare
into the beam, do not view directly with
optical instruments, and avoid direct
exposure to the beam.
Danger!
Caution!

Consignes de sécurité9
Safety Notices
d'alimentation équipéd'une fiche àtrois broches qui
permet une mise àla terre des principaux éléments
métalliques de la machine. Il incombe au responsable
de l'installation de vérifier le branchement. Si vous
devez installer un adaptateur ou une rallonge, faites
appel àun professionnel pour ne pas risquer de créer
une rupture dans le circuit de mise àla terre.
Un socle de prise de courant incorrectement reliéà
l'alimentation électrique du bâtiment peut être à
l'origine d'une électrocution.
Protection contre les risques d'électrocution . Pour vous
prémunir contre les risques d'électrocution, respectez
les consignes ci-après :
•Ne branchez l'ordinateur que sur un socle de prise de
courant présentant la tension adéquate.
•Ne branchez le cordon d'alimentation sur le socle de
prise de courant qu'après avoir connectétout autre
cordon àla machine. Inversement, débranchez le
cordon d'alimentation du socle de la prise de courant
avant de déconnecter tout autre cordon.
•Si votre ordinateur est dotéd'un cordon téléphonique,
ne manipulez jamais ce cordon pendant un orage.
•Évitez d'utiliser et de placer votre ordinateur dans un
endroit humide.
•Ne remplacez un élément que par un élément
identique ou possédant des caractéristiques
équivalentes et équipédes mêmes dispositifs de
sécurité.
•Le non-respect de ces consignes peut être àl'origine
de blessures ou d'une électrocution, en particulier si
vous intervenez sur le bloc d'alimentation, l'écran ou
le modem intégré. Confiez la maintenance et la
réparation de l'ordinateur àune personne qualifiée.

10 Consignes de sécurité
Consignes de sécuritélors de la manipulation du
matériel
Lorsque vous ouvrez l'unitécentrale, il convient de
suivre un certain nombre de consignes de sécuritéafin
de ne pas endommager l'ordinateur. Pour votre sécurité
et celle de votre matériel, suivez les instructions de la
section “Disconnecting your computer”on page 7,
avant d'ouvrir l'unitécentrale (le cas échéant).
Branchement de l'ordinateur . Pour brancher l'ordinateur,
procédez comme suit :
1Mettez l'ordinateur hors tension ainsi que tout
périphérique (écran ou imprimante) que vous allez
connecter, qui dispose d'un interrupteur
d'alimentation.
2Connectez tous les câbles (de l'écran, par exemple) à
l'ordinateur.
3Branchez tous les câbles d'interface (par exemple, un
câble téléphonique) sur des socles de prise de
courant correctement mis àla terre.
4Branchez les cordons d'alimentation sur des socles de
prise de courant correctement mis àla terre.
5Mettez l'ordinateur sous tension ainsi que tout
périphérique connectédisposant d'un interrupteur
d'alimentation.
Débranchement de l'ordinateur. Pour débrancher
l'ordinateur, procédez comme suit :
1Mettez l'ordinateur hors tension ainsi que tout
périphérique connectédisposant d'un interrupteur
d'alimentation.
2Débranchez tous les cordons d'alimentation des
prises de courant.
3Débranchez tous les câbles (câble de téléphone, par
exemple) de leurs prises.
Attention!
Vo t r e o r d i n a t e u r e s t équipé
de piles au lithium.
Prenez garde aux risques
d’incendie, d’explosion ou
de brûlures liés àune
mauvaise utilisation des
piles. Respectez les
consignes de sécurité
suivantesy:
Ne rechargez pas la pile,
ne la démontez pas, ne
l’exposez pas àla chaleur
et ne la faites pas brûler.
Ne la remplacez que par
une pile identique ou de
type équivalent.
Ne la jetez pas àl’eau.
Pour le recyclage ou la
mise au rebut des piles au
lithium, reportez-vous àla
réglementation en vigueur.

Consignes de sécurité11
Safety Notices
4Débranchez tous les câbles de l'ordinateur (les
cordons d'alimentation, les câbles d'entrée-sortie et
tous les autres câbles qui pourraient y être
connectés).
Consignes de sécuritépour l'unitéet CD-ROM et
de DVD-ROM
La présente consigne contient les informations de
sécuritérelatives àl'unitéde CD-ROM/DVD-ROM de
votre ordinateur (le cas échéant). L'unitéde CD-ROM/
DVD-ROM est un produit àlaser de classe 1. Les
produits de classe 1 ne sont pas considérés comme
dangereux. Le système àlaser et l'unitéde CD-ROM/
DVD-ROM ont étéconçus de façon telle qu'il n'existe
aucun risque d'exposition àun rayonnement laser de
niveau supérieur àla classe 1 dans des conditions
normales d'utilisation.
Veuillez noter qu'aucune pièce de l'unitéde CD-ROM/
DVD-ROM n'est réglable ni réparable. Ne confiez la
réparation de cette unitéqu'àune personne qualifiée.
Conformitéaux normes relatives aux appareils laser.
Certains modèles d'ordinateurs personnels sont
équipés d'origine d'une unitéde CD-ROM ou de DVD-
ROM. Mais ces unités sont également vendues
séparément en tant qu'options. L'unitéde CD-ROM/
DVD-ROM est un appareil àlaser. Aux Etat-Unis, l'unité
de CD-ROM/
DVD-ROM est certifiée conforme aux normes indiquées
dans le sous-chapitre J du DHHS 21 CFR relatif aux
produits àlaser de classe 1. Dans les autres pays, elle
est certifiée être un produit àlaser de classe 1
conforme aux normes CEI 825 et CENELEC EN 60 825.
Lorsqu'une unitéde CD-ROM/DVD-ROM est installée,
tenez compte des remarques suivantes :
Danger!
Pour éviter tout risque de
choc électrique :
Ne manipulez aucun
cordon et n’effectuez
aucune opération
d’installation, de
maintenance ou
reconfiguration de ce
produit au cours d’un
orage.
Les cordons
d’alimentation du présent
produit et de tous les
appareils qui lui sont
connectés doivent être
branchés sur des socles de
prise de courant
correctement câblés et
mis àla terre.
Le courant électrique
circulant dans les câbles
de communication et les
cordons téléphoniques et
d’alimentation est
dangereux. Pour éviter
tout risque de choc
électrique, respectez les
consignes de la présente
section pour connecter et
déconnecter des câbles
lors de l’installation, du
retrait ou de l’ouverture
du panneau de ce
produit.

12 Consignes de sécurité
Attention ! Pour éviter tout risque d'exposition au rayon
laser, respectez les consignes de réglage et d'utilisation
des commandes, ainsi que les procédures décrites.
L'ouverture de l'unitéde CD-ROM/DVD-ROM peut
entraîner un risque d'exposition au rayon laser. Pour
toute intervention,
faites appel àdu personnel
qualifié.
Certaines unités de CD-ROM/DVD-ROM peuvent
contenir une diode àlaser de classe 3A ou 3B. Tenez
compte de la consigne qui suit :
Danger !
Rayonnement laser lorsque le carter est
ouvert. Evitez toute exposition directe des
yeux au rayon laser. Evitez de regarder
fixement le faisceau ou de l'observer
àl'aide d'instruments optiques.
Danger!
Attention!

Chapter 2
Ergonomics

14

Arranging a comfortable and productive work area 15
Ergonomics
Arranging a comfortable and productive work area
Arranging your work area
When you arrange your computer, position your monitor
and keyboard directly in front of you. Place the mouse
close to the keyboard so that you can use it without
stretching or leaning over to one side.
The system unit is usually kept on the floor under or
beside your desk. Be sure to place it in an area that will
not block the space you need to put your legs under the
work surface.
Organize your desk to reflect the way you use work
materials and equipment. Place the things that you use
most regularly, such as a mouse or telephone, within
the easiest reach.
Note
The computer you
purchased may have
components which are
different from those shown
here.

16 Arranging a comfortable and productive work area
Choosing a chair
You should adjust your chair so that your thighs are
horizontal and there is support for your lower back. Your
feet should rest flat on the floor or a foot rest when you
are seated and using your keyboard.
Positioning the monitor
•Place the monitor at a comfortable viewing distance.
You can also use the length of your arm to determine
a comfortable viewing distance.
•Adjust your monitor so the top of the screen is at, or
slightly below, eye level.
•Keep the screen clean. For cleaning instructions, refer
to the documentation that came with your monitor.
•If you place the monitor near a window, consider
using curtains or blinds to minimize glare from
sunlight. Also be sure to keep the monitor
perpendicular to the windows to reduce glare when
the curtains or blinds are open. Try to avoid placing
the monitor directly in front of a window.
•Use dim room lighting. If you need more light on your
work, you should position the light so it shines on
your work surface but not onto the monitor screen.
•Use the monitor controls to adjust the screen’s
brightness and contrast levels to a comfortable level.
You may have to do this more than once a day if the
light in the room changes. For monitor control
adjustment instructions, refer to the documentation
that came with your monitor.
•When your eyes focus on a specific object for a long
period of time, they may become tired. If you spend a
lot of time looking at your screen, remember to take