IBM 300 Series 6268 Owner's manual

This Manual Supports:
300 Series, Type
Aptiva, Type
IntelliStation, Type
6268
2173
2178
2198
6868
6878
6288
6563
6564
6565
6574
6338
6278
S00N-4019-02
IBM Personal Computer
PC 300 Series
IntelliStation
Aptiva (Type
2173/2178/2198)
Volume 2:
Hardware
Maintenance
Manual
February 2000
We Want Your Comments!
(Please see page 427)

S00N-4019-02
IBM Personal Computer
PC 300 Series
IntelliStation
Aptiva (Type
2173/2178/2198)
Volume 2:
Hardware
Maintenance
Manual
February 2000
We Want Your Comments!
(Please see page 427)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 436.
Third Edition (February 2000)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1999, 2000. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

About this manual
This (Volume 2) manual contains service and reference
information for the IBM Personal Computer 300 Series, the
IBM Profession Workstation IntelliStation, and the IBM
Aptiva (2173/2178/2198) Type computers listed in front of
this manual.
For other type PC300/700, IntelliStation computers, refer to
the Personal Computer, Volume 1, Hardware Maintenance
Manual, form number S83G-7789 and Volume 3, form
number S09-8603.
This manual is divided into product service sections, by
type, and a related service section as follows:
The product service sections include procedures for
isolating problems to a FRU, a Symptom-to-FRU
Index, additional service information, models listing,
and an illustrated parts catalog.
The related service section includes safety notices
and safety information, and problem determination
tips.
Important
This manual is intended for trained servicers who are
familiar with IBM Personal Computer products. Use
this manual along with advanced diagnostic tests to
troubleshoot problems effectively.
Before servicing an IBM product, be sure to review the
“Safety notices (multi-lingual translations)” on
page 396 and “Safety information” on page 420.
Important safety information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
iii

Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
iv IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

Related publications
The following publications are available for IBM products.
For more information, contact IBM or an IBM Authorized
Dealer.
For Information About See Publication
PC300/700 and IntelliStation
computers - Volume 1 HMM IBM Personal Computer Hardware Maintenance
Manual Volume 1
(S83G-7789)
PC300 and IntelliStation
computers - Volume 3 HMM IBM Personal Computer Hardware Maintenance
Manual Volume 3
(S09N-8603)
PS/2 Computers IBM Personal System/2
Hardware Maintenance
Manual (S52G-9971)
PS/ValuePoint Computers IBM PS/ValuePoint
Hardware Maintenance
Service and Reference
(S61G-1423)
Laptop, Notebook, Portable,
and ThinkPad Computers
(L40, CL57, N45, N51,
P70/P75, ThinkPad 300,
350, 500, 510, 710T,
Expansion Unit, Dock I,
Dock II)
IBM Mobile Systems
Hardware Maintenance
Manual Volume 1
(S82G-1501)
ThinkPad Computers
(ThinkPad 340, 355, 360,
370, 700, 701, 720, 750,
755)
IBM Mobile Systems
Hardware Maintenance
Manual Volume 2
(S82G-1502)
ThinkPad Computers
(ThinkPad 365, 560, 760,
SelectaDock)
IBM Mobile Systems
Hardware Maintenance
Manual Volume 3
(S82G-1503)
Monitors (Displays)
(February 1993) IBM PS/2 Display HMM Volume 1 (SA38-0053)
Monitors
(December 1993) IBM Color Monitor HMM Volume 2 (S71G-4197)
IBM Monitors (P/G Series)
(June 1996) IBM Monitor HMM Volume 3 (S52H-3679)
IBM 2248 Monitor
(February 1996) IBM Monitor HMM Volume 4 (S52H-3739)
Disk Array technology
overview and using the IBM
RAID Configuration Program
Configuring Your Disk Array
booklet (S82G-1506)
Installation Planning for
Personal System/2
computers
Personal System/2
Installation Planning and
Beyond (G41G-2927)
Installation Planning for
Advanced Personal
System/2 Servers
Advanced PS/2 Servers
Planning and Selection
Guide (GG24-3927)
v

vi IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

Contents
About this manual ................. iii
Important safety information .......... iii
Related publications . . . . . . . . . . . . . . . . v
IBM PC Enhanced Diagnostics error codes ... 1
PC 300 - 6268/6278/6288/6338 Aptiva - 2173 ... 21
General checkout . . . . . . . . . . . . . . . . . 24
Diagnostics and test information .......... 32
Product description . . . . . . . . . . . . . . . . 43
Additional service information ........... 47
Computer exploded view (Type 6268/6278/2173) . . 61
Computer exploded view (Type 6288/6338) ..... 70
System board layout ............... 77
Symptom-to-FRU index . . . . . . . . . . . . . . 80
Undetermined problem . . . . . . . . . . . . . 102
Model tables - Country/Region/Language ..... 103
Parts (Type 6268/6278/2173) .......... 111
Parts (Type 6288/6338) ............. 114
PC 300 - 6563/6564/6574 Aptiva - 2178/2198 . . 119
General checkout . . . . . . . . . . . . . . . . 122
Diagnostics and test information ......... 130
Product description . . . . . . . . . . . . . . . 141
Additional service information .......... 144
Computer exploded view (Type 6563) ...... 158
Computer exploded view (Type
6564/6574/2178/2198) . . . . . . . . . . . . . 165
System board layout .............. 174
Symptom-to-FRU index . . . . . . . . . . . . . 177
Undetermined problem . . . . . . . . . . . . . 199
Model tables - Country/Region/Language ..... 200
Parts (Type 6563) ................ 212
Parts (Type 6564/6574) ............. 214
Parts (Type 2178/2198) ............. 219
PC 300 - 6565 ................. 225
General checkout . . . . . . . . . . . . . . . . 228
Diagnostics and test information ......... 236
Product description . . . . . . . . . . . . . . . 247
Additional service information .......... 249
Computer exploded view (Type 6565) ...... 264
System board layout .............. 271
Symptom-to-FRU index . . . . . . . . . . . . . 274
Undetermined problem . . . . . . . . . . . . . 296
Model tables - Country/Region/Language ..... 297
Parts (Type 6565) ................ 303
IntelliStation - 6868/6878 ............ 309
General checkout . . . . . . . . . . . . . . . . 312
Diagnostics and test information ......... 320
 Copyright IBM Corp. 1999, 2000 vii

Product description . . . . . . . . . . . . . . . 331
Additional service information .......... 333
Computer exploded view (Type 6868/6878) .... 350
System board layout .............. 357
Symptom-to-FRU index . . . . . . . . . . . . . 360
Undetermined problem . . . . . . . . . . . . . 382
Model tables - Country/Region/Language ..... 383
Parts (Type 6868/6878) ............. 390
Related Service Information .......... 395
Safety notices (multi-lingual translations) ..... 396
Safety information . . . . . . . . . . . . . . . . 420
Miscellaneous information . . . . . . . . . . . . 425
Send us your comments! ............ 427
Do you need technical references? ........ 428
Problem determination tips ........... 429
Notices . . . . . . . . . . . . . . . . . . . . . 436
viii IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

IBM PC Enhanced Diagnostics error
codes
Refer to the following Diagnostic Error Codes when using
the IBM PC Enhanced Diagnostics test. See “Diagnostic
and test information” section for information about the IBM
PC Enhanced Diagnostics program.
In the following index, “X” can represent any number.
Diagnostic Error Code FRU/Action
000-000-XXX
BIOS Test Passed 1. No action
000-002-XXX
BIOS Timeout 1. Flash the system 2. System board
000-024-XXX
BIOS Addressing test failure 1. Flash the system 2. System board
000-025-XXX
BIOS Checksum Value error 1. Flash the system 2. Boot block
3. System board
000-026-XXX
FLASH data error 1. Flash the system 2. Boot block
3. System board
000-027-XXX
BIOS Configuration/Setup
error
1. Run Setup
2. Flash the system
3. Boot block
4. System board
000-034-XXX
BIOS Buffer Allocation
failure
1. Reboot the system
2. Flash the system
3. Run memory test
4. System board
000-035-XXX
BIOS Reset Condition
detected
1. Flash the system
2. System board
000-036-XXX
BIOS Register error 1. Flash the system 2. Boot block
3. System board
000-038-XXX
BIOS Extension failure 1. Flash the system 2. Adapter card
3. System board
000-039-XXX
BIOS DMI data error 1. Flash the system 2. System board
000-195-XXX
BIOS Test aborted by user 1. Information 2. Re-start the test, if
need to
000-196-XXX
BIOS test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
 Copyright IBM Corp. 1999, 2000 1

Diagnostic Error Code FRU/Action
000-197-XXX
BIOS test warning 1. Make sure component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
000-198-XXX
BIOS test aborted 1. If a component is called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to the
“Undetermined
problem” section.
000-199-XXX
BIOS test failed, cause
unknown
1. Go to “Undetermined
problem” section.
2. Flash the system and
re-test.
3. Replace component
under function test.
000-250-XXX
BIOS APM failure 1. Flash the system 2. System board
000-270-XXX
BIOS ACPI failure 1. Flash the system 2. System board
001-000-XXX
System Test Passed 1. No action
001-00X-XXX
System Error 1. System board
001-01X-XXX
System Error 1. System board
001-024-XXX
System Addressing test
failure
1. System board
001-025-XXX
System Checksum Value
error
1. Flash the system
2. System board
001-026-XXX
System FLASH data error 1. Flash the system 2. System board
001-027-XXX
System Configuration/Setup
error
1. Run Setup
2. Flash the system
3. System board
001-032-XXX
System Device Controller
failure
1. System board
001-034-XXX
System Device Buffer
Allocation failure
1. Reboot the system
2. Flash the system
3. Run memory test
4. System board
2IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

Diagnostic Error Code FRU/Action
001-035-XXX
System Device Reset
condition detected
1. System board
001-036-XXX
System Register error 1. System board
001-038-XXX
System Extension failure 1. Adapter card 2. System board
001-039-XXX
System DMI data structure
error
1. Flash the system
2. System board
001-040-XXX
System IRQ failure 1. Power-off/on system and re-test
2. System board
001-041-XXX
System DMA failure 1. Power-off/on system and re-test
2. System board
001-195-XXX
System Test aborted by
user
1. Information
2. Re-start the test, if
need to
001-196-XXX
System test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
001-197-XXX
System test warning 1. Make sure component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
001-198-XXX
System test aborted 1. If a component is called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” section.
001-199-XXX
System test failed, cause
unknown
1. Go to “Undetermined
problem” section.
2. Flash the system and
re-test
3. Replace component
under function test.
001-250-XXX
System ECC error 1. System board
001-254-XXX
001-255-XXX
001-256-XXX
001-257-XXX
System DMA error
1. System board
IBM PC Enhanced Diagnostics error codes 3

Diagnostic Error Code FRU/Action
001-260-XXX
001-264-XXX
System IRQ error
1. System board
001-268-XXX
System IRQ1 failure 1. device on IRQ1 2. System board
001-269-XXX
System IRQ2 failure 1. device on IRQ2 2. System board
001-270-XXX
System IRQ3 failure 1. device on IRQ3 2. System board
001-271-XXX
System IRQ4 failure 1. device on IRQ4 2. System board
001-272-XXX
System IRQ5 failure 1. device on IRQ5 2. System board
001-273-XXX
System IRQ6 (diskette
drive) failure
1. Diskette Cable
2. Diskette drive
3. System board
001-274-XXX
System IRQ7 failure 1. device on IRQ7 2. System board
001-275-XXX
System IRQ8 failure 1. device on IRQ8 2. System board
001-276-XXX
System IRQ9 failure 1. device on IRQ9 2. System board
001-277-XXX
System IRQ10 failure 1. device on IRQ10 2. System board
001-278-XXX
System IRQ11 failure 1. device on IRQ11 2. System board
001-279-XXX
System IRQ12 failure 1. device on IRQ12 2. System board
001-280-XXX
System IRQ13 failure 1. device on IRQ13 2. System board
001-281-XXX
System IRQ14 (hard disk
drive) failure
1. Hard disk drive Cable
2. Hard disk drive
3. System board
001-282-XXX
System IRQ15 failure 1. device on IRQ15 2. System board
001-286-XXX
001-287-XXX
001-288-XXX
System Timer failure
1. System board
001-292-XXX
System CMOS RAM error 1. Run Setup and re-test
2. System board
001-293-XXX
System CMOS Battery 1. Battery 2. System board
001-298-XXX
System RTC date/time
update failure
1. Flash the system
2. System board
001-299-XXX
System RTC periodic
interrupt failure
1. System board
4IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

Diagnostic Error Code FRU/Action
001-300-XXX
System RTC Alarm failure 1. System board
001-301-XXX
System RTC Century byte
error
1. Flash the system
2. System board
005-000-XXX
Video Test Passed 1. No action
005-00X-XXX
Video error 1. Video card, if installed
2. System board
005-010-XXX
005-011-XXX
005-012-XXX
005-013-XXX
Video Signal failure
1. Video card, if
installed
2. System board
005-016-XXX
Video Simple Pattern test
failure
1. Video Ram
2. Video card, if installed
3. System board
005-024-XXX
Video Addressing test
failure
1. Video card, if
installed
2. System board
005-025-XXX
Video Checksum Value
error
1. Video card, if
installed
2. System board
005-027-XXX
Video Configuration/Setup
error
1. Run Setup
2. Video drivers update
3. Video card, if installed
4. System board
005-031-XXX
Video Device Cable failure 1. Video cable 2. Monitor
3. Video card, if installed
4. System board
005-032-XXX
Video Device Controller
failure
1. Video card, if
installed
2. System board
005-036-XXX
Video Register error 1. Video card, if installed
2. System board
005-038-XXX
System BIOS extension
failure
1. Video card, if
installed
2. System board
005-040-XXX
Video IRQ failure 1. Video card, if installed
2. System board
005-195-XXX
Video Test aborted by user 1. Information 2. Re-start the test, if
need to
005-196-XXX
Video test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
IBM PC Enhanced Diagnostics error codes 5

Diagnostic Error Code FRU/Action
005-197-XXX
Video test warning 1. Make sure component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
005-198-XXX
Video test aborted 1. If a component is called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” section.
005-199-XXX
Video test failed, cause
unknown
1. Go to “Undetermined
problem” section.
2. Flash the system and
re-test
3. Replace component
under function test.
005-2XX-XXX
005-3XX-XXX
Video subsystem error
1. Video card, if
installed
2. System board
006-000-XXX
Diskette interface Test
Passed
1. No action
006-0XX-XXX
Diskette interface error 1. Diskette drive Cable 2. Diskette drive
3. System board
006-195-XXX
Diskette interface Test
aborted by user
1. Information
2. Re-start the test, if
need to
006-196-XXX
Diskette interface test halt,
error threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
006-197-XXX
Diskette interface test
warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
6IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

Diagnostic Error Code FRU/Action
006-198-XXX
Diskette interface test
aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” section.
006-199-XXX
Diskette interface test failed,
cause unknown
1. Go to “Undetermined
problem” section.
2. Flash the system and
re-test
3. Replace component
under function test.
006-25X-XXX
Diskette interface Error 1. Diskette drive Cable 2. Diskette drive
3. System board
011-000-XXX
Serial port Interface Test
Passed
1. No action
011-001-XXX
Serial port Presence 1. Remove external serial device, if
present
2. Run setup, enable port
3. System board
011-002-XXX
011-003-XXX
Serial port Timeout/Parity
error
1. System board
011-013-XXX
011-014-XXX
Serial port Control
Signal/Loopback test failure
1. System board
011-015-XXX
Serial port External
Loopback failure
1. Wrap plug
2. System board
011-027-XXX
Serial port
Configuration/Setup error
1. Run Setup, enable
port
2. Flash the system
3. System board
011-03X-XXX
011-04X-XXX
Serial port failure
1. System board
011-195-XXX
Serial port Test aborted by
user
1. Information
2. Re-start the test, if
need to
011-196-XXX
Serial port test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
IBM PC Enhanced Diagnostics error codes 7

Diagnostic Error Code FRU/Action
011-197-XXX
Serial port test warning 1. Make sure component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
011-198-XXX
Serial port test aborted 1. If a component is called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” section.
011-199-XXX
Serial port test failed, cause
unknown
1. Go to “Undetermined
problem” section.
2. Flash the system and
re-test
3. Replace component
under function test.
011-2XX-XXX
Serial port signal failure 1. External serial device 2. System board
014-000-XXX
Parallel port Interface Test
Passed
1. No action
014-001-XXX
Parallel port Presence 1. Remove external parallel device, if
present
2. Run setup, enable port
3. System board
014-002-XXX
014-003-XXX
Parallel port Timeout/Parity
error
1. System board
014-013-XXX
014-014-XXX
Parallel port Control
Signal/Loopback test failure
1. System board
014-015-XXX
Parallel port External
Loopback failure
1. Wrap plug
2. System board
014-027-XXX
Parallel port
Configuration/Setup error
1. Run Setup, enable
port
2. Flash the system
3. System board
014-03X-XXX
014-04X-XXX
Parallel port failure
1. System board
014-195-XXX
Parallel port Test aborted by
user
1. Information
2. Re-start the test, if
need to
8IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

Diagnostic Error Code FRU/Action
014-196-XXX
Parallel port test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
014-197-XXX
Parallel port test warning 1. Make sure component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
014-198-XXX
Parallel port test aborted 1. If a component is called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” section.
014-199-XXX
Parallel port test failed,
cause unknown
1. Go to “Undetermined
problem” section.
2. Flash the system and
re-test
3. Replace component
under function test.
014-2XX-XXX
014-3XX-XXX
Parallel port failure
1. External parallel
device
2. System board
015-000-XXX
USB port Interface Test
Passed
1. No action
015-001-XXX
USB port Presence 1. Remove USB Device(s) and re-test
2. System board
015-002-XXX
USB port Timeout 1. Remove USB Device(s) and re-test
2. System board
015-015-XXX
USB port External Loopback
failure
1. Remove USB
Device(s) and re-test
2. System board
015-027-XXX
USB port
Configuration/Setup error
1. Flash the system
2. System board
015-032-XXX
USB port Device Controller
failure
1. System board
015-034-XXX
USB port buffer allocation
failure
1. Reboot the system
2. Flash the system
3. Run memory test
4. System board
IBM PC Enhanced Diagnostics error codes 9

Diagnostic Error Code FRU/Action
015-035-XXX
USB port Reset condition
detected
1. Remove USB
Device(s) and re-test
2. System board
015-036-XXX
USB port Register error 1. System board
015-040-XXX
USB port IRQ failure 1. Run setup and check for conflicts
2. Flash the system
3. System board
015-195-XXX
USB port Test aborted by
user
1. Information
2. Re-start the test, if
need to
015-196-XXX
USB port test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
015-197-XXX
USB port test warning 1. Make sure component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
015-198-XXX
USB port test aborted 1. If a component is called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” section.
015-199-XXX
USB port test failed, cause
unknown
1. Go to “Undetermined
problem” section.
2. Flash the system and
re-test
3. Replace component
under function test.
018-000-XXX
PCI Card Test Passed 1. No action
018-0XX-XXX
PCI Card Failure 1. PCI card 2. Riser card, if installed
3. System board
018-195-XXX
PCI Card Test aborted by
user
1. Information
2. Re-start the test, if
need to
018-196-XXX
PCI Card test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
10 IBM PC 300/IntelliStation/Aptiva Vol 2 HMM