IBM 9114-275 - IntelliStation POWER 275 User manual

IntelliStation POWER 9114 Model 275
Service Guide
SA38-0636-00
򔻐򗗠򙳰

IntelliStation POWER 9114 Model 275
Service Guide
SA38-0636-00
򔻐򗗠򙳰

First Edition (July 2003)
Before using this information and the product it supports, read the information in “Safety Notices” on page ix,
Appendix A, “Environmental Notices,” on page 311, and Appendix B, “Notices,” on page 313.
Areader’s comment form is provided at the back of this publication. If the form has been removed, address
comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas
78758-3493. To send comments electronically, use this commercial internet address: [email protected].Any
information that you supply may be used without incurring any obligation to you.
©International Business Machines Corporation, 2003. All rights reserved. Note to U.S. Government Users --
Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth is GSA
ADP Schedule Contract with IBM Corp.

Contents
Safety Notices .................................ix
Electrical Safety .................................x
Laser Safety Information ..............................xi
Laser Compliance ...............................xi
Data Integrity and Verification ........................... xiii
About This Book ................................xv
ISO 9000 ...................................xv
Highlighting ...................................xv
Accessing Information ...............................xv
Related Publications ...............................xv
Ergonomic Information .............................. xvi
Trademarks .................................. xvi
Chapter 1. Reference Information ..........................1
Overview ....................................1
System Features .................................2
Processors ..................................2
Media Bays and Media Backplane..........................2
Disk Drives and Disk Drive Backplane ........................3
Power Supplies.................................3
Keyboard ...................................3
Security Features .................................5
Powering the System On and Off ...........................5
Console ....................................5
Power-On Self-Test ................................5
POST Indicators .................................6
POST Keys ...................................6
System Locations .................................7
Power Supply Locations .............................9
Fan Locations.................................10
System Backplane Locations ...........................11
PCI-X Slot Locations ..............................12
Memory DIMM Locations.............................13
Operator Panel Component Locations ........................15
SCSI IDs and Bay Locations ...........................16
System LED Locations .............................17
System Logic Flow ................................18
Location Codes .................................19
Physical Location Codes .............................19
Location Code Format..............................19
AIX Location Codes ..............................19
Mapping AIX and Physical Location Codes .......................23
AIX and Physical Location Code Table........................25
System Cables .................................28
Specifications ..................................29
External AC Power Cables .............................30
Service Inspection Guide..............................31
Chapter 2. Diagnostic Overview ..........................33
Maintenance Analysis Procedures (MAPs) .......................33
System LEDs ..................................34
iii

System Attention LED ..............................34
Checkpoints ..................................34
FRU Isolation ..................................35
FRU Identify LEDs ................................35
Service Agent for the Model 275 ...........................36
Using the Service Processor and Service Agent Features..................36
Service Processor ...............................36
Service Agent .................................37
Service Focal Point ................................37
Accessing System Log Error Information ........................38
Accessing Errors when aSystem is Running AIX ....................38
Accessing Errors when aSystem is Running Linux ...................38
Resetting the System Attention LED .........................38
Resetting the LED when aSystem is Running AIX ...................38
Resetting the LED when aSystem is Running Linux ..................39
Chapter 3. Maintenance Analysis Procedures (MAPs) ..................41
Entry MAP ...................................41
Quick Entry MAP ................................43
MAP 1020: Problem Determination ..........................49
MAP 1240: Memory Problem Resolution ........................55
MAP 1320: Service Focal Point ...........................60
MAP 1321: Quick Entry MAP for Systems with Service Focal Point ..............61
MAP 1322: End of Call MAP for Systems with Service Focal Point ..............71
MAP 1520: Power ................................76
FRU Identify LEDs ...............................77
MAP 1521: System Unit With Power Failure and No Error Codes ...............78
MAP 1523: The SPCN Error Codes Table Directed You Here and the Error Code is 1011 1B0x ....84
MAP 1540: Problem Isolation Procedures .......................87
FRU Identify LEDs ...............................87
MAP 1541: JTAG Problem Isolation ..........................89
MAP 1542: I/O Problem Isolation...........................89
MAP 1548: System Processor Problem Isolation .....................90
MAP 1549: Attention Problem Isolation ........................ 101
MAP 154B: Insufficient Hardware Resources Problem Isolation .............. 103
Chapter 4. Checkpoints ............................. 105
IPL Flow ................................... 105
Service Processor Checkpoints ........................... 106
Firmware Checkpoints ..............................114
Boot Problems/Concerns ............................ 128
Chapter 5. Error Code to FRU Index ........................ 131
Performing aSlow Boot.............................. 131
Confirming the Initial Error Code .......................... 131
Four-Character Checkpoints ............................ 132
Replacing the Operator Panel ........................... 132
Replacing the Network Adapter ........................... 133
Determining Location Code ............................ 133
FRU Identify LEDs ............................... 134
Checkpoint and Error Code Index .......................... 134
Operator Panel Error Codes ............................ 138
SPCN Error Codes ............................... 139
Firmware Error Codes .............................. 142
Service Processor Error Codes ........................... 163
Memory DIMM Present Detect Bits (PD-Bits) ...................... 170
iv IntelliStation POWER 9114 Model 275 Service Guide

Error Log Utility Procedure ............................ 171
System Firmware Update Messages ......................... 171
Scan Dump Messages .............................. 171
Common Firmware Error Codes .......................... 171
Scan Log Dump Progress Codes .......................... 182
Problem Determination Generated Error Codes ..................... 183
Chapter 6. Using the Online and Standalone Diagnostics ................ 185
Operating Considerations for Online and Standalone Diagnostics .............. 185
Identifying the Terminal Type to the Diagnostics .................... 185
Undefined Terminal Types ............................ 185
Resetting the Terminal ............................. 185
Online Diagnostics Modes of Operation ........................ 186
Service Mode ................................ 186
Concurrent Mode ............................... 187
Maintenance Mode .............................. 188
Standalone Diagnostic Operation .......................... 189
Considerations for Running Standalone Diagnostics from CD-ROM............. 189
Running Standalone Diagnostics from aNetwork Installation Management (NIM) Server ..... 189
Booting Standalone Diagnostics from the NIM Server .................. 191
Chapter 7. Using the Service Processor ....................... 193
Service Processor Menus ............................. 193
Accessing the Service Processor Menus Locally ................... 193
Accessing the Service Processor Menus Remotely................... 193
Saving and Restoring Service Processor Settings ................... 193
Menu Inactivity ................................ 194
General User Menu ............................... 195
Privileged User Menus .............................. 195
Main Menu ................................. 196
Service Processor Setup Menu .......................... 197
Passwords ................................. 198
System Power Control Menu ........................... 202
System Information Menu ............................ 205
Language Selection Menu ............................ 210
Call-In/Call-Out Setup Menu ...........................211
Modem Configuration Menu ........................... 212
Serial Port Selection Menu ........................... 212
Serial Port Speed Setup Menu .......................... 213
Telephone Number Setup Menu.......................... 213
Call-Out Policy Setup Menu ........................... 214
Customer Account Setup Menu .......................... 215
Call-out Test Menu .............................. 215
Service Processor Parameters in Service Mode ..................... 215
System Power-On Methods ............................ 215
Service Processor Reboot/Restart Recovery ...................... 216
Boot (IPL) Speed ............................... 216
Failure During Boot Process ........................... 216
Failure During Normal System Operation ...................... 216
Service Processor Reboot/Restart Policy Controls ................... 217
System Firmware Updates............................. 218
General Information on System Firmware Updates ................... 218
Determining the Level of Firmware on the System ................... 219
System Firmware Update Using aLocally Available Image ................ 219
Updating System Firmware from the Service Processor Menus .............. 220
Updating System Firmware from the AIX Service Aids ................. 220
Contents v

Updating System Firmware from the AIX Command Line ................ 220
Updating System Firmware from aNIM Server .................... 220
Recovery Mode................................ 220
Configuring and Deconfiguring Processors or Memory .................. 221
Run-Time CPU Deconfiguration (CPU Gard) ..................... 221
Service Processor System Monitoring -Surveillance ................... 222
System Firmware Surveillance .......................... 222
Operating System Surveillance .......................... 222
Call-Out (Call-Home)............................... 223
Console Mirroring ................................ 223
System Configuration ............................. 223
Service Processor Error Log ............................ 224
LCD Progress Indicator Log ............................ 225
Service Processor Operational Phases ........................ 226
Pre-Standby Phase .............................. 226
Standby Phase ................................ 226
Bring-Up Phase ............................... 227
Runtime Phase ................................ 227
Chapter 8. Using System Management Services ................... 229
Select Language ................................ 231
Change Password Options ............................ 231
Set Privileged-Access Password ......................... 231
View Error Log ................................. 232
Setup Remote IPL (Initial Program Load) ....................... 233
Change SCSI Settings .............................. 235
Select Console ................................. 235
Select Boot Options ............................... 236
Select Boot Devices ............................... 239
Display Current Settings ............................. 241
Restore Default Settings ............................. 241
Multiboot Startup ................................ 242
Exiting System Management Services ........................ 242
Chapter 9. Removal and Replacement Procedures................... 243
Handling Static-Sensitive Devices .......................... 244
Procedure List ................................. 245
Stopping the System ............................... 246
Starting the System ............................... 247
Placing the Model 275 into the Service and Operating Position ............... 248
Covers .................................... 249
Removing the Service Access Cover ........................ 249
Replacing the Service Access Cover ........................ 249
Bezel Door .................................. 250
Removing the Bezel Door ............................ 250
Replacing the Bezel Door ............................ 250
Bezels .................................... 251
Removing the Front Bezel ............................ 251
Replacing the Front Bezel ............................ 251
PCI Adapters ................................. 252
Removing aNon-Hot-Pluggable PCI Adapter ..................... 253
Replacing or Installing aNon-Hot-Pluggable PCI Adapter ................ 255
PCI Adapter Dividers and Light Pipes ........................ 257
Removing aPCI Adapter Divider ......................... 257
Replacing aPCI Adapter Divider ......................... 258
Removing the PCI-Adapter-Divider Light Pipes .................... 259
vi IntelliStation POWER 9114 Model 275 Service Guide

Replacing the PCI-Adapter-Divider Light Pipes .................... 259
Service Processor Assembly ............................ 260
Before You Begin ............................... 260
Removing the Service Processor Assembly ..................... 260
Replacing the Service Processor Assembly ..................... 262
Battery .................................... 264
Before Replacing the Battery ........................... 264
Hot-Swap System Fans.............................. 266
Removing aHot-Swap System Fan ........................ 266
266
Replacing aHot-Swap System Fan ........................ 267
Fan Tray Assembly ............................... 268
Removing the Fan Tray Assembly ......................... 268
Replacing the Fan Tray Assembly ......................... 269
Media Devices (Diskette, DVD, DVD-RAM,or Tape Drive) ................. 271
Slimline Media Devices ............................. 271
272
SCSI Media Devices .............................. 272
Disk Drive Bezels and Fillers ............................ 275
Removing aDisk Drive Bezel from aDisk Drive or Filler ................ 275
Replacing or Installing aDisk Drive Bezel onto aDisk Drive ............... 275
Hot-Swap Disk Drives .............................. 276
Deconfiguring aDisk Drive for Removal ....................... 276
Configuring aDisk Drive after Replacement or Installation ................ 276
Removing aHot-Swap Disk Drive ......................... 277
Replacing or Installing aHot-Swap Disk Drive .................... 279
Removing aHot-Swap Disk Drive with the System Power Off ............... 280
Replacing or Installing aHot-Swap Disk Drive with the System Power Off .......... 280
Disk Drive Backplane and Filler ........................... 281
Removing the Disk Drive Backplane or Filler ..................... 281
Replacing the Disk Drive Backplane or Filler ..................... 282
Operator Panel and Power Cable .......................... 283
Removing the Operator Panel .......................... 283
Replacing the Operator Panel .......................... 284
Removing the Operator Panel Power Cable ..................... 284
Replacing the Operator Panel Power Cable ..................... 284
Media Bay Chassis ............................... 285
Removing the Media Bay Chassis ......................... 285
Replacing the Media Bay Chassis ......................... 286
Power Supply ................................. 287
Power Supply LEDs .............................. 287
Removing aPower Supply with the System Power Off ................. 288
Replacing aPower Supply with the System Power Off ................. 290
Installing or Replacing aPower Supply with the System Power On ............. 291
Memory DIMMs ................................ 293
Removing Memory DIMMs ........................... 293
Replacing or Installing Memory DIMMs ....................... 294
Voltage Regulator Modules ............................ 295
Removing Voltage Regulator Modules ....................... 295
Replacing Voltage Regulator Modules ....................... 296
System Backplane ............................... 297
Removing the System Backplane ......................... 297
Replacing the System Backplane ......................... 299
Chapter 10. Parts Information ........................... 301
System Parts ................................. 302
Model 275 Parts ............................... 304
Internal Cables ................................ 305
Contents vii

Power Cable................................. 306
Keyboards and Mouse (White) .......................... 307
Keyboards and Mouse (Black) .......................... 308
Chapter 11. Component and Attention LEDs ..................... 309
Operator Panel Display .............................. 309
Component LEDs ................................ 309
Appendix A. Environmental Notices ........................311
Product Recycling and Disposal...........................311
Environmental Design ..............................311
Acoustical Noise Emissions ............................311
Declared Acoustical Noise Emissions ........................311
Appendix B. Notices .............................. 313
Appendix C. Service Processor Setup and Test .................... 315
Service Processor Setup Checklist.......................... 315
Testing the Setup ................................ 316
Testing Call-In ................................ 316
Testing Call-Out ............................... 316
Serial Port Configuration ............................ 317
Appendix D. General Attributes Required When Using aTTY Terminal ........... 319
Additional Communication Attributes ......................... 320
Additional Keyboard Attributes ........................... 320
Additional Printer Attributes ............................ 321
Appendix E. Modem Configurations ........................ 323
Sample Modem Configuration Files ......................... 323
Generic Modem Configuration Files ........................ 323
Specific Modem Configuration Files ........................ 323
Configuration File Selection ............................ 324
Examples for Using the Generic Sample Modem Configuration Files ............ 325
Customizing the Modem Configuration Files ..................... 326
IBM 7852-400 DIP Switch Settings ........................ 327
Xon/Xoff Modems ............................... 327
Ring Detection ................................ 328
Terminal Emulators .............................. 328
Recovery Procedures ............................. 328
Transfer of aModem Session ........................... 329
Recovery Strategy............................... 330
Prevention Strategy .............................. 330
Modem Configuration Sample Files ......................... 331
Sample File modem_m0.cfg ........................... 331
Sample File modem_m1.cfg ........................... 334
Sample File modem_z.cfg ............................ 336
Sample File modem_z0.cfg ........................... 339
Sample File modem_f.cfg ............................ 342
Sample File modem_f0.cfg ........................... 344
Sample File modem_f1.cfg ........................... 346
Index .................................... 349
viii IntelliStation POWER 9114 Model 275 Service Guide

Safety Notices
Adanger notice indicates the presence of ahazard that has the potential of causing death or serious
personal injury. Danger notices appear on the following pages:
vx
v76
v77
v243
v287
Acaution notice indicates the presence of ahazard that has the potential of causing moderate or minor
personal injury. Caution notices appear on the following pages:
vx
vxi
v76
v244
vx
v264
Note: For atranslation of these notices, see System Unit Safety Information,order number SA23-2652.
ix

Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting devices attached to
the workstation.
In the system you are about to setup or service:
vThe ac power interface connector is considered the main power disconnect device.
vThis system has redundant power supply capabilities, meaning that it has the ability to have two power
supplies running simultaneously in the same system unit. When instructed to disconnect the power
source, ensure that all power cables have been unplugged.
DANGER
To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before
relocating the system.
D01
CAUTION:
This product is equipped with athree-wire power cable and plug for the user’s safety. Use this
power cable with aproperly grounded electrical outlet to avoid electrical shock.
C01
DANGER
To prevent electrical shock hazard, disconnect all power cables from the electrical outlet before
relocating the system.
D01
CAUTION:
Alithium battery can cause fire, explosion, or asevere burn. Do not recharge, disassemble, heat
above 100 degrees C(212 degrees F), solder directly to the cell, incinerate, or expose cell contents
to water. Keep away from children. Replace only with the part number specified for your system.
Use of another battery may represent arisk of fire or explosion.
The battery connector is polarized; do not attempt to reverse the polarity.
Dispose of the battery according to local regulations.
C9
DANGER
Do not attempt to open the covers of the power supply. Power supplies are not serviceable and
are to be replaced as aunit.
D02
xIntelliStation POWER 9114 Model 275 Service Guide

Laser Safety Information
CAUTION:
This product may contain aCD-ROM, DVD-ROM, or laser module on aPCI card, which are class 1
laser products.
C30
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter Jfor class
1laser products. Outside the U.S., they are certified to be in compliance with the IEC 825 (first edition
1984) as aclass 1laser product. Consult the label on each part for laser certification numbers and
approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to laser radiation
above aclass 1level during normal operation, user maintenance, or prescribed service conditions.
Data processing environments can contain equipment transmitting on system links with laser
modules that operate at greater than class 1power levels. For this reason, never look into the end
of an optical fiber cable or open receptacle. Only trained service personnel should perform the
inspection or repair of optical fiber cable assemblies and receptacles.
C25, C26
Safety Notices xi

xii IntelliStation POWER 9114 Model 275 Service Guide

Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corruption
or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures,
power fluctuations or outages, or component failures must verify the accuracy of operations performed and
data saved or transmitted by the system at or near the time of the outage or failure. In addition, users must
establish procedures to ensure that there is independent data verification before relying on such data in
sensitive or critical operations. Users should periodically check the IBM support websites for updated
information and fixes applicable to the system and related software.
xiii

xiv IntelliStation POWER 9114 Model 275 Service Guide

About This Book
This book provides maintenance information that is specific to the IntelliStation POWER 9114 Model 275,
as well as adapters and attached devices that do not have their own service information. It also contains
Maintenance Analysis Procedures (MAPs) that are not common to other systems. In this book, the
IntelliStation POWER 9114 Model 275 is hereafter referred to as the system.
MAPs that are common to all systems are contained in the RS/6000 Eserver pSeries Diagnostic
Information for Multiple Bus Systems.
This book is used by the service representative to repair system failures. This book assumes that the
service representative has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing of this product.
Highlighting
The following highlighting conventions are used in this book:
Bold Identifies commands, subroutines, keywords, files, structures, directories, and other items
whose names are predefined by the system. Also identifies graphical objects such as buttons,
labels, and icons that the user selects.
Italics Identifies parameters whose actual names or values are to be supplied by the user.
Monospace Identifies examples of specific data values, examples of text similar to what you might see
displayed, examples of portions of program code similar to what you might write as a
programmer, messages from the system, or information you should actually type.
Accessing Information
Documentation for the IBM Eserver pSeries is available online. Visit the IBM Eserver pSeries
Information Center at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base.
vTo access the pSeries publications, click Hardware documentation.
vTo view information about the accessibility features of Eserver pSeries hardware and the AIX operating
system, click AIX and pSeries accessibility.
Related Publications
The following publications provide additional information about your system:
vThe IntelliStation POWER 9114 Model 275 Installation Guide,order number SA38-0634, contains
information on how to set up and cable the system, install and remove options, and verify system
operation.
vThe IntelliStation POWER 9114 Model 275 User’s Guide,order number SA38-0635, contains
information to help users use the system, use the service aids, and solve minor problems.
vThe RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems,order number
SA38-0509, contains diagnostic information, service request numbers (SRNs), and failing function codes
(FFCs).
vThe RS/6000 Eserver pSeries Adapters, Devices, and Cable Information for Multiple Bus Systems,
order number SA38-0516, contains information about adapters, devices, and cables for your system.
This manual is intended to supplement the service information found in the RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems.
xv

vThe Site and Hardware Planning Information,order number SA38-0508, contains information to help
you plan your installation.
vThe System Unit Safety Information,order number SA23-2652, contains translations of safety
information used throughout this book.
vThe PCI Adapter Placement Reference,order number SA38-0538, contains information regarding slot
restrictions for adapters that can be used in this system.
Ergonomic Information
After you have set up your system, we encourage you to visit the Healthy Computing Web site. Good
ergonomic practice is important to get the most from your workstation and to avoid discomfort. This means
that the equipment and the workplace should be arranged to suit your individual needs and the kind of
work you do.
The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic
considerations that you should know when working at acomputer workstation. The address is:
http://www.us.pc.ibm.com/healthycomputing
Trademarks
The following terms are trademarks of International Business Machines Corporation in the United States,
other countries, or both:
vAIX
vElectronic Service Agent
vEserver
vIBM
vIntelliStation
vLANstreamer
vPowerPC
vpSeries
vRS/6000
Other company, product, and service names may be trademarks or service marks of others.
xvi IntelliStation POWER 9114 Model 275 Service Guide

Chapter 1. Reference Information
This chapter provides an overview of the system, including alogical description and aphysical overview.
The following additional details pertaining to the system are also provided:
v“Overview”
v“System Features” on page 2
v“Input/Output Ports” on page 4
v“Security Features” on page 5
v“Powering the System On and Off” on page 5
v“Console” on page 5
v“POST Indicators” on page 6
v“POST Keys” on page 6
v“System Locations” on page 7
v“System Logic Flow” on page 18
v“Location Codes” on page 19
v“Mapping AIX and Physical Location Codes” on page 23
v“System Cables” on page 28
v“Specifications” on page 29
v“External AC Power Cables” on page 30
v“Service Inspection Guide” on page 31
Overview
This chapter provides information about the system features of the IntelliStation POWER 9114 Model 275 .
The Model 275 can be configured as a1-way to 2-way symmetric multiprocessing (SMP) system. It has up
to four disk drives and six PCI adapters. Redundant power supplies and cooling fans are supported.
Note: Hot-plug PCI adapters are not supported on this model.
Power is provided through ac power cords. This model can be set up to use 100-127 Vac or 200-240 V
ac power.
The two media Slimline bays can be used to accommodate any of the following drives:
vIDE DVD-ROM drive
vDiskette drive
Another full-height (1 inch) media bay supports aSCSI tape drive or DVD-RAM drive.
Note: ADVD-ROM and diskette drive are recommended for use in the base configuration of this model.
1

System Features
Processors
vOne-way and two-way processor DCMs (double chip modules) are available.
vOne 1.45 GHz L3 cache is contained in the processor DCM.
Memory
v1GB to 16 GB ECC (error code correction) DDR (double data rate) SDRAM (synchronous dynamic
random-access memory).
vMemory DIMMs plug into the system backplane (8 DIMM slots).
vDIMMs must be populated in quads (a single memory feature contains four DIMMs).
vMemory quads can be different memory sizes.
vAsystem can have amaximum of 16 GB of memory.
Media Bays and Media Backplane
Two Slimline media bays and one full-height media bay are provided. The Slimline media bays are for IDE
optical devices or diskette drives. The full-height bay is for aSCSI tape drive or DVD-RAM drive.
2
8
4
4
5
5
6
7
3
1
1System Unit 5Blue Retaining Tab (For Slimline Devices)
2Optional SCSI Media Device
(Shown in Media Bay Chassis)
6Front Bezel
3Media Bay Chassis 7Slimline Diskette or Optical Device (Media Bay
1)
4Optional SCSI Media Device
Screw (3)
8Slimline Optical Device (Media Bay 1)
Note: The following restrictions apply to the media drives:
vMedia devices are not hot-pluggable.
vThe first optical device, such as aDVD-ROM device, can only be plugged into media bay 1.
Media bay 1is the right drive slot.
vMedia bay 2, the left Slimline bay, accepts asecond optical device or the single, supported,
floppy drive.
2IntelliStation POWER 9114 Model 275 Service Guide