IBM NetVista 6648 User manual

IBM NetVista
™
User Guide
A20 Type 6269
A40 Types 6568, 6578, 6648
A40p Types 6569, 6579, 6649
IBM

IBM NetVista
™
User Guide
A20 Type 6269
A40 Types 6568, 6578, 6648
A40p Types 6569, 6579, 6649
IBM

Note
Before using this information and the product it supports, be sure to read “Safety
information” on page iii and “Appendix E. Notices and trademarks” on page 121.
First Edition (June 2000)
© Copyright International Business Machines Corporation 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.

Safety information
The following statements are important notices that pertain to potentially
dangerous components of your computer.
Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or disposed
of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d’explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type ou d’un type
équivalent recommandé par le fabricant. La batterie contient du lithium et
peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou
de mise au rebut inappropriée.
Ne pas :
vLancer ou plonger dans l’eau
vChauffer à plus de 100°C (212°F)
vRéparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements locaux.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives
are also sold separately as options. CD-ROM drives and DVD-ROM drives are
laser products. These drives are certified in the U.S. to conform to the
© Copyright IBM Corp. 2000 iii

requirements of the Department of Health and Human Services 21 Code of
Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, these drives are certified to conform to the requirements of the
International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825
for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A
or Class 3B laser diode. Note the following.
DANGER
Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
DANGER:
Certains modèles d’ordinateurs personnels sont équipés d’origine d’une unité
de CD-ROM ou de DVD-ROM. Mais ces unités sont également vendues
séparément en tant qu’options. L’unité de CD-ROM/DVD-ROM est un
appareil à laser. Aux État-Unis, l’unité de CD-ROM/DVD-ROM est certifiée
conforme aux normes indiquées dans le sous-chapitre J du DHHS 21 CFR
relatif aux produits à laser de classe 1. Dans les autres pays, elle est certifiée
être un produit à laser de classe 1 conforme aux normes CEI 825 et CENELEC
EN 60 825.
Lorsqu’une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:
ATTENTION: Pour éviter tout risque d’exposition au rayon laser, respectez
les consignes de réglage et d’utilisation des commandes, ainsi que les
procédures décrites.
L’ouverture de l’unité de CD-ROM/DVD-ROM peut entraîner un risque
d’exposition au rayon laser. Pour toute intervention, faites appel à du
personnel qualifié.
iv User Guide

Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser
de classe 3A ou 3B. Tenez compte de la consigne qui suit:
DANGER
Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des
yeux au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide
d’instruments optiques.
Safety information v

vi User Guide

About this book
This book will help you become familiar with your IBM®NetVista
™
computer
and its features. It describes how to set up, operate, maintain, and install
options in your computer. In the unlikely event you experience problems, you
will find helpful troubleshooting information and instructions for obtaining
service in this book.
Related information
The following documentation contains additional information about your
computer:
vQuick Reference
This publication contains general information to help you to safely set up
your computer and access important online publications.
vAbout Your Software
This online publication (provided only with computers that have
IBM-preinstalled software) contains information about the preinstalled
software package.
vUnderstanding Your Personal Computer
This online publication (available on the World Wide Web) includes general
information about using personal computers and in-depth information about
the specific features of your computer. To access this online publication, see
About Your Software.
The following publications contain more information about your computer:
vHardware Maintenance Manual
This publication contains information for trained service technicians. It can
be found on the World Wide Web at the following Web site:
http://www.ibm.com/pc/support/pc/
Type the model number/machine type into the Quick Path field and click
Go. Click Online publications and then click Hardware Maintenance
Manuals.
This manual can also be ordered from IBM. To purchase a copy, refer to
“Chapter 7. Getting help, service, and information” on page 99.
vTechnical Information Manual
This publication contains information for individuals who want to know
more about the technical aspects of their computer. It can be found on the
World Wide Web at the following Web site:
http://www.ibm.com/pc/support/pc/
Type the model number/machine type into the Quick Path field and click
Go. Click Online publications and then click Technical Manuals.
© Copyright IBM Corp. 2000 vii

viii User Guide

Contents
Safety information....................iii
Lithium battery notice ...................iii
Laser compliance statement .................iii
About this book ....................vii
Related information ...................vii
Chapter 1. IBM NetVista computer overview ...........1
Identifying your computer..................1
Small form factor desktop models ..............2
Desktop models ....................3
Features ........................4
Chapter 2. Setting up your computer .............7
Selecting a location for your computer..............7
Connecting computer cables .................7
Turn on power .....................11
Finish the installation ...................12
Arranging your workspace .................13
Comfort ......................13
Glare and lighting ...................14
Air circulation ....................14
Electrical outlets and cable lengths .............14
Chapter 3. Operating and caring for your computer ........15
Starting your computer ..................15
Using video features ...................15
Video device drivers ..................15
Changing monitor settings ................16
Using audio features ...................16
Using diskettes .....................17
Handling and storing diskettes ...............18
Inserting and removing diskettes ..............18
Using a CD-ROM drive ..................18
Handling a CD ....................19
Loading a CD ....................19
Using the IBM ScrollPoint II mouse ..............20
Updating system programs .................20
Using network management tools ...............21
WakeonLAN....................21
Remote Program Load or Dynamic Host Configuration Protocol....22
Remote Administration .................22
LANClient Control Manager (LCCM).............22
© Copyright IBM Corp. 2000 ix

System Migration Assistant (SMA)..............22
Desktop Management Interface...............23
Using security features ..................23
Anti-intrusion features..................23
Component protection..................23
Asset ID capability ...................24
IBM security solutions..................24
Data protection ....................24
Locking the keyboard ..................25
Shutting down .....................26
Taking care of your computer ................26
Basics .......................26
Cleaning your computer .................26
Moving your computer .................28
Chapter 4. Using the Configuration/Setup Utility program......29
Starting and using the Configuration/Setup Utility program ......29
Viewing and changing settings ...............30
Exiting from the Configuration/Setup Utility program .......31
Using System Security...................31
Using Enhanced Security .................31
Using Security Profiles by Device ..............33
Setting Remote Administration ...............34
Using passwords ...................34
Using Adapter ROM security ...............37
Using the IBM Embedded Security Chip............37
Enabling the Pentium III processor serial number feature .......38
Other settings in the Configuration/Setup Utility program ......38
Changing keyboard speed ................38
Power-management features................39
Chapter 5. Installing options ................43
Handling static-sensitive devices ...............43
Available options ....................44
Tools required .....................44
Removing the cover ...................45
Locating components—small form factor desktop model .......46
Locating components—desktop model .............47
Installing options on the system board and riser card (some models) . . . 47
Accessing the system board ................47
Identifying parts on the system board ............48
Installing memory ...................50
Installing adapters ...................52
Installing internal drives ..................57
Drive specifications — small form factor desktop model ......58
Drive specifications — desktop model ............59
Power and signal cables for internal drives ...........60
xUser Guide

Installing internal drives in the desktop model computer ......62
Installing a security U-bolt .................65
Completing the installation .................65
Replacing the cover and connecting the cables..........65
Updating the computer configuration.............66
Chapter 6. Troubleshooting ................69
Troubleshooting procedure .................70
Power-on self-test (POST)..................71
Diagnostic error codes and messages ..............71
POST error codes ...................72
POST beep codes ...................75
Ethernet error messages ..................76
RPL-related error messages ................76
DHCP-related error messages ...............77
Device troubleshooting charts ................78
General problems ...................79
Intermittent problems ..................80
Audio problems ....................81
CD-ROM drive problems .................82
Diskette drive problems .................84
Monitor problems ...................84
Keyboard, mouse, or pointing device problems .........87
Memory problems ...................88
Option problems ...................89
Parallel-port problems ..................90
Serial-port problems ..................90
Printer problems....................91
Application problems ..................91
Universal Serial Bus (USB) problems .............92
Software-generated error messages ..............92
IBM Enhanced Diagnostics program ..............92
Other diagnostic programs on the Software Selections CD .......94
Recovering from a POST/BIOS update failure ...........94
Installing files from option diskettes ..............95
Replacing the battery ...................95
Chapter 7. Getting help, service, and information.........99
Service support.....................100
Before you call for service .................101
Getting customer support and service .............101
Using the World Wide Web................101
Getting information by fax ................102
Getting help by telephone ................102
Getting help around the world ..............104
Purchasing additional services................105
Enhanced PC support line ................105
Contents xi

900-number operating system and hardware support line .....105
Network and server support line ..............105
Ordering support line services...............106
Warranty and repair services ...............106
Ordering publications ..................107
Appendix A. Using the
Software Selections CD .........109
Features of the Software Selections CD.............109
Starting the Software Selections CD ..............110
Using the Software Selections program .............110
Appendix B. Specifications ................111
Specifications — small form factor desktop model .........111
Specifications — desktop model (A40 and A40p) .........112
Specifications — desktop model (A20) .............113
Appendix C. Placing the computer on its side .........117
Placing the small form factor desktop computer on its side ......117
Placing the desktop computer on its side ............118
Appendix D. Computer records...............119
Appendix E. Notices and trademarks ............121
Notices .......................121
Processing date data ...................122
Trademarks ......................122
Electronic emissions notices ................123
Class B notices ....................123
Federal Communications Commission (FCC) statement ......123
Class A notices ....................125
Federal Communications Commission (FCC) statement ......125
Federal Communications Commission (FCC) and telephone company
requirements....................126
Power cord notice ....................129
Index ........................131
xii User Guide

Chapter 1. IBM NetVista computer overview
Thank you for selecting an IBM NetVista computer. Your computer
incorporates many of the latest advances in computer technology and can be
upgraded as your needs change.
This section provides an overview of the computer features, preinstalled
software, and specifications.
Identifying your computer
The best way to identify your computer is by the machine type/model
number. The machine type/model number indicates the various features of the
computer, such as the type of microprocessor or the number of drive bays. You
can find this number on the small label on the front of your computer. An
example of a machine type/model number is 6568-110.
This book is for all models. When it is necessary to distinguish between
models you will see references to the model type. When the model is not
specified, the information applies to all. See the following pages for
descriptions of the two basic models.
© Copyright IBM Corp. 2000 1

Small form factor desktop models
Small form factor desktop models have a diskette drive and a hard disk drive.
Some models have a slimline CD-ROM drive. The power button is located on
the right-hand side of the computer as you are facing it.
2User Guide

Desktop models
Desktop models come with a diskette drive and a hard disk drive. Some
models come with a CD-ROM drive. The power button is located on the
left-hand side of the computer as you are facing it.
Chapter 1. IBM NetVista computer overview 3

Features
Not all models come with all features summarized here.
Microprocessor
Intel
®
Pentium
™
III microprocessor with 256 KB of internal L2 cache memory
or an Intel Celeron
™
microprocessor with 128 KB of internal L2 cache memory.
Memory
vSupport for:
– 3.3 V, synchronous, 168-pin, dual inline (DIMM), unbuffered, 133 MHz
nonparity SDRAM
– 64 MB, 128 MB, and 256 MB unbuffered nonparity DIMMs for a
maximum of 512 MB
– DIMM heights up to 38.1 mm (1.5 inches)
v512 KB flash memory for system programs
Internal drives
v3.5-inch, 1.44 MB diskette drive
vInternal hard disk drive
vEIDE CD-ROM drive (some models)
Video controller
vDynamic video memory technology
vAccelerated graphics port (AGP) adapter (some models)
Audio subsystem
16-bit integrated Sound Blaster Pro compatible audio subsystem
10/100 Mbps Ethernet adapter that supports Wake on LAN
®
(some models)
System management features
vRemote Program Load (RPL) and Dynamic Host Configuration Protocol
(DHCP)
vWake on LAN (requires Wake on LAN-supported network adapter)
vWake on Ring (in the Configuration/Setup Utility program, this feature is
called Serial Port Ring Detect for an external modem and Modem Ring
Detect for an internal modem) (some models do not have all of these
capabilities)
vWake on Alarm
vRemote Administration (the ability to update POST and BIOS over the
network)
vAutomatic power-on startup
vSystem Management (SM) BIOS and SM software
vAbility to store POST hardware test results
4User Guide

Input/output features
v25-pin, ECP/EPP parallel port
vOne or two 9-pin serial ports
vTwo 4-pin, USB ports
vPS/2 mouse port
vPS/2 keyboard port
v15-pin monitor port
vThree audio connectors (line/headphone out, line in, and microphone)
vJoystick/MIDI connector (some models)
Expansion
vSmall form factor desktop models
– Three drive bays
– Two peripheral component interconnect (PCI) slots with support for Plug
and Play adapters
vDesktop models
– Four drive bays
– Three PCI expansion slots with support for Plug and Play adapters
– One AGP expansion slot (some models; some models with AGP slot come
with a preinstalled AGP adapter)
Power
vSmall form factor desktop: 110 W power supply with automatic ac voltage
sensing
vDesktop: 155 W power supply with manual voltage selection switch
vAutomatic 50/60 Hz input frequency switching
vBuilt-in overload and surge protection
vAdvanced Power Management support
vAdvance Configuration and Power Interface (ACPI) support
Security features
vPower-on and administrator passwords
vCover keylock (some models)
vSupport for the addition of a U-bolt and lockable cable
vStartup sequence control
vStartup without diskette drive, keyboard, or mouse
vUnattended start mode
vDiskette and hard disk I/O control
vSerial and parallel port I/O control
vSecurity profile by device
IBM preinstalled software
Your computer might come with preinstalled software. If so, an operating
Chapter 1. IBM NetVista computer overview 5

system, device drivers to support built-in features, and other support programs
are included. See About Your Software for a detailed description of the
preinstalled software.
Operating systems (supported)
vMicrosoft®Windows
®
2000 Professional
vMicrosoft Windows NT®Workstation Version 4.0 with Service Pack 6
vMicrosoft Windows 98 SE
vNovell NetWare Versions 3.2, 4.11, 5.0
Operating systems (tested for compatibility)
vMicrosoft Windows 95
vDOS 2000
vSCO OpenServer 5.0.2 and later
vIBM OS/2®Warp Connect 3.0
vIBM OS/2 Warp 4.0
vIBM OS/2 LAN Server 3.0 and 4.0
vLinux: Red Hat, Caldera, S.U.S.E., and Pacific High Tech
vSun Solaris 2.5.1 or later
1. The operating systems listed here are being tested for compatibility at the time this publication
goes to press. Additional operating systems might be identified by IBM as compatible with your
computer following the publication of this booklet. Corrections and additions to this list are subject
to change. To determine if an operating system has been tested for compatibility, check the Web site
of the operating system vendor.
6User Guide