IBM PC 300GL Types 6275 User manual

PC 300GL User Guide
Types 6267, 6277, and 6287

PC 300GL User Guide
Types 6267, 6277, and 6287
IBM

Note
Before using this information and the product it supports, be sure to read the
general information under Appendix B, “Product Warranties and Notices” on
page 135.
First Edition (November 1998)
The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1998. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Laser Compliance Statement ...................... viii
Lithium Battery Notice .......................... ix
Modem Safety Information ......................... x
About This Book ............................. xi
Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Chapter 1. IBM PC 300GL Overview ................... 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Euro Sign Support Information ....................... 5
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2. Setting Up Your Computer .................. 9
Selecting a Location for Your Computer .................. 9
Connecting Computer Cables ....................... 10
Turn on Power ............................... 14
Finish the Installation ........................... 14
Chapter 3. Arranging Your Workspace ................. 17
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Glare and Lighting ............................. 18
Air Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Electrical Outlets and Cable Lengths ................... 18
Chapter 4. Operating Your Computer .................. 19
Starting Your Computer .......................... 19
Shutting Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using System-Management Features ................... 20
Desktop Management Interface .................... 21
Wake on LAN ............................. 21
Wake on Ring .............................. 21
Remote Program Load or Dynamic Host Configuration Protocol .. 21
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Video Features ........................... 22
Video Device Drivers .......................... 22
Changing Monitor Settings ....................... 23
Using Audio Features ........................... 23
Updating System Programs ........................ 24
Using a CD-ROM Drive .......................... 25
Handling a CD ............................. 26
Loading a CD .............................. 26
Using Your Zip Drive ........................... 26
Inserting and Ejecting a Zip Disk ................... 27
 Copyright IBM Corp. 1998 iii

Drive Sleep Mode ........................... 27
Using Security Features .......................... 28
Locking the Cover ........................... 28
Locking the Keyboard ......................... 28
Using a Security U-Bolt ........................ 28
Chapter 5. Using the Configuration/Setup Utility Program ...... 29
Starting and Using the Configuration/Setup Utility Program ...... 29
Viewing and Changing Settings .................... 30
Exiting from the Configuration/Setup Utility Program ....... 32
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Power-On Password . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . 35
Other Settings in the Configuration/Setup Utility Program ....... 37
Changing Keyboard Speed ....................... 38
Setting the Startup Sequence ...................... 38
Setting Remote Administration .................... 38
Interrupt and DMA Resources ..................... 40
Power–Management Features . . . . . . . . . . . . . . . . . . . . . 41
Quick Reference for Network-Related Settings ............ 44
Chapter 6. Taking Care of Your Computer ............... 49
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Cleaning Your Computer ......................... 49
Computer and Keyboard ........................ 49
Monitor Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Moving Your Computer .......................... 51
Replacing the Battery ........................... 51
Chapter 7. Installing Options . . . . . . . . . . . . . . . . . . . . . . 53
Handling Static-Sensitive Devices ..................... 54
Available Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Removing the Cover ............................ 56
Locating Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Moving the Power Supply ........................ 59
Working with Options on the System Board ............... 62
Accessing the System Board ...................... 62
Identifying Parts on the System Board ................ 62
Working with System Memory ...................... 64
Installing and Removing a DIMM ................... 64
Working with Video Memory ....................... 67
Installing a Video Memory Module .................. 67
Working with Adapters .......................... 68
Adapter Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Adapter Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
iv PC 300GL User Guide

Installing Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Adapter Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 69
Working with Internal Drives ....................... 71
Internal Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Drive Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Power and Signal Cables for Internal Drives ............. 73
Installing Internal Drives ........................ 74
Installing a Security U-bolt ........................ 77
Completing the Installation ........................ 79
Replacing the Cover and Connecting the Cables ........... 79
Updating the Computer Configuration .................. 81
Starting the Configuration/Setup Utility Program .......... 82
Configuring an ISA Legacy Adapter ................. 83
Configuring Startup Devices ...................... 83
Chapter 8. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 85
Using Diagnostic Tools .......................... 85
Power-On Self-Test (POST) ........................ 86
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Solving POST Error Message Problems ................ 88
POST Message Charts ......................... 90
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . . . 107
Diskette Drive Problems ....................... 108
Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 109
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . 111
Keyboard, Mouse, or Pointing Device Problems .......... 112
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Option Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Parallel Port Problems ........................ 115
Serial Port Problems ......................... 115
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Universal Serial Bus Port Problems ................. 117
IBM Enhanced Diagnostics ....................... 118
Recovering From a POST/BIOS Update Failure ............ 121
Installing Files from Option Diskettes ................. 122
Chapter 9. Getting Help, Service, and Information ......... 123
Service Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Before You Call for Service ....................... 125
Getting Customer Support and Service ................. 125
Using Electronic Support Services .................. 125
Using the World Wide Web ..................... 126
Getting Information by Fax ..................... 127
Getting Help Online ......................... 127
Getting Help by Telephone ..................... 128
Contents v

Getting Help Around the World ................... 129
Purchasing Additional Services ..................... 130
Enhanced PC Support Line ..................... 130
900-Number Operating System and Hardware Support Line ... 130
Network and Server Support Line .................. 131
Ordering Support Line Services ................... 131
Warranty and Repair Services .................... 132
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Appendix A. Computer Records . . . . . . . . . . . . . . . . . . . 133
Serial Numbers and Keys ........................ 133
Device Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Appendix B. Product Warranties and Notices ............ 135
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 135
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 138
Part 2 - Worldwide Country-Unique Terms ............ 141
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Year 2000 Readiness and Instructions ................ 146
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Electronic Emission Notices ..................... 148
Electronic Emission Notices ....................... 148
Class B Notices ............................ 148
Class A Notices ............................ 149
Other Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Power Cord Notice .......................... 152
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
vi PC 300GL User Guide

Safety Information
Turn everything OFF.
Attach signal cables to
receptacles.
First, remove power cord from
outlet.
To Disconnect
Turn device ON.
DANGER:
Turn everything OFF.
To Connect
Remove signal cables from
receptacles.
Remove all cables from devices.
Attach power cord to outlet.
First, attach all cables to devices.
In the U.K., by law, the power
cord must be disconnected after the
telephone line cable.
2
In the U.K., by law, the telephone
cable must be connected after the
power cord.
12
1
Electrical current from power, telephone, and communication
cables is hazardous. To avoid shock hazard, connect and
disconnect cables as shown below when installing, moving or
opening the covers of this product or attached devices. The
power cord must be used with a properly grounded outlet.
 Copyright IBM Corp. 1998 vii

DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
Pour éviter tout risque de choc électrique, ne manipulez pas de
câbles ni de cordons et n'effectuez pas d'opération d'installation,
de maintenance ou de reconfiguration pendant un orage.
Laser Compliance Statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive. CD-ROM drives are also sold separately as options. The
CD-ROM drive is a laser product. The CD-ROM drive is certified in the
U.S. to conform to the requirements of the Department of Health and
Human Services 21 Code of Federal Regulations (DHHS 21 CFR)
Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to
conform to the requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive is installed, note the following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive. Do not remove the CD-ROM drive covers.
Some CD-ROM drives contain an embedded Class 3A or Class 3B laser
diode. Note the following.
DANGER
Laser radiation when open. Do not stare into the beam, do not
view directly with optical instruments, and avoid direct exposure
to the beam.
viii PC 300GL User Guide

Lithium Battery Notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.
Do not:
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d'explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type 33F8354 ou d'un
type équivalent recommandé par le fabricant. La batterie contient du
lithium et peut exploser en cas de mauvaise utilisation, de mauvaise
manipulation ou de mise au rebut inappropriée.
Ne pas :
Lancer ou plonger dans l'eau
Chauffer à plus de 100°C (212°F)
Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements
locaux.
Safety Information ix

Modem Safety Information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock from
lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
xPC 300GL User Guide

About This Book
This book will help you become familiar with your IBM Personal Computer
and its features. It describes how to configure, operate, and maintain your
computer. In the unlikely event you experience problems, you will find
helpful troubleshooting information and instructions for obtaining service in
this book.
Related Information
The following documentation contains additional information about your
computer.
About Your Software
This publication (provided only with computers that have
IBM-preinstalled software) contains information about the preinstalled
software package.
Understanding Your Personal Computer
This online publication (provided on the Software Selections CD that
comes with your computer) includes general information about using
personal computers and in-depth information about the specific
features of your computer. This document is also available as part of
the IBM-preinstalled software. To access this online publication, see
About Your Software.
The following publications contain more information about your computer.
Hardware Maintenance Manual
This publication contains information for trained service technicians. It
can be found on the World Wide Web at:
http://www.pc.ibm.com/support/
Click on IBM Support and Online Publications.
This manual can also be ordered from IBM. To purchase a copy, refer
to Chapter 9, “Getting Help, Service, and Information” on page 123.
Technical Information Manual
This publication contains information for individuals who want to
know more about the technical aspects of their computer. It can be
found on the World Wide Web at:
http://www.pc.ibm.com/us/
 Copyright IBM Corp. 1998 xi

xii PC 300GL User Guide

Chapter 1. IBM PC 300GL Overview
Thank you for selecting an IBM PC 300GL. Your computer incorporates
many of the latest advances in computer technology and can be upgraded
as your needs change.
This section provides an overview of the computer features, preinstalled
software, and specifications.
 Copyright IBM Corp. 1998 1

Features
System Summary
The following information covers a variety of models. For a listing of
features for your specific model, refer to the System Summary screen in
the Configuration/Setup Utility Program. See Chapter 5, “Using the
Configuration/Setup Utility Program” on page 29 for more information.
Microprocessor
Your PC 300GL includes an Intel Celeron or Pentium II
microprocessor with up to 512KB of L2 cache memory.
Memory
Support for:
– 3.3 V, synchronous, 168-pin, dual inline (DIMM), unbuffered, 100
MHz nonparity SDRAM
– A maximum of 256 MB in certain models. A maximum of 384 MB
in some models.
– 16 MB, 32 MB, 64 MB, and 128 MB unbuffered DIMMs
– DIMM heights up to 2.5 inches
Flash memory for system programs
Internal Drives
Standard: One 3.5-inch, 1.44 MB diskette drive; internal hard disk
drive
Some models: One EIDE CD-ROM drive; Zip drive
Video Controller
S3 Trio3D accelerated graphics port (AGP) video subsystem
64-bit, 100 MHz SGRAM memory up to a maximum of 4 MB
(depending on the model)
2PC 300GL User Guide

Audio Subsystem (some models)
Integrated audio subsystem: ESS 1938 PCI controller with an internal
speaker
16-bit Sound Blaster Pro compatible
15-pin joystick and MIDI interface
Ethernet adapter with Wake on LAN capability (some models)
Internal 56K V.90 modem (some models)
System Management Features
Remote Program Load (RPL) and Dynamic Host Configuration Protocol
(DHCP)
Wake on LAN enabled(requires Wake on LAN supported network
adapter)
Wake on ring enabled (in the BIOS, this feature is called Serial Port
Ring Detect for an external modem and Modem Ring Detect for an
internal modem)
Wake on alarm
Update POST and BIOS over the network (in the BIOS, this feature is
called Remote Administration)
Automatic power-on startup sequence
Desktop Management Interface (DMI) BIOS and DMI software
Store POST hardware test results
Input/Output Features
25-pin, ECP/EPP parallel port
One 9-pin, 16550 UART serial port
Two 4-pin, USB ports
Mouse port
Keyboard port
15-pin monitor port
One 15-pin joystick/MIDI in models with an integrated audio
subsystem
Three audio connectors (headphone, line out, and microphone) in
models with an integrated audio subsystem
Expansion
Four drive bays
Four expansion slots (three PCI, and one ISA)
Support for PCI/ISA Plug and Play adapters
Chapter 1. IBM PC 300GL Overview 3

Power
Manual switch between ranges, 145 W, 90–137/180–265 V ac
Automatic switching, 47–53/57–63 Hz
Built-in overload and surge protection
Advanced Power Management support
Security Features
Power-on and administrator passwords
Built in loop for locking the cover using a customer supplied padlock
Support for the addition of a U-bolt and lockable cable
Startup sequence control
Startup without diskette drive, keyboard, or mouse
Unattended start mode
Diskette and hard disk I/O control
Serial and parallel port I/O control
IBM Preinstalled Software
Your computer might come with preinstalled software. If so, an operating
system, device drivers to support built-in features, and other support
programs are included. See About Your Software for a detailed description
of the preinstalled software.
Operating Systems (Supported)
Microsoft Windows NT Versions 3.51 and 4.0
Microsoft Windows 95 and Windows 98
Operating Systems (Tested for Compatibility)1
Novell NetWare Versions 3.2, 4.11, 5.0
SCO OpenServer 5.0.4
1The operating systems listed here are being tested for compatibility at the time this
publication goes to press. Additional operating systems might be identified by IBM
as compatible with your computer following the publication of this booklet.
Corrections and additions to the list are available in the IBM online compatibility
report, which can be found on the World Wide Web. For World Wide Web pages,
see Chapter 9, “Getting Help, Service, and Information” on page 123.
4PC 300GL User Guide

Euro Sign Support Information
The Euro Sign is the name given to the proposed currency symbol of the
European Union. According to the European Commission, the Euro will
exist as a currency beginning 1 January 1999, but will only gradually move
into general use with the introduction of coins and notes in 2002.
IBM and various other personal computer industry companies plan to
support the Euro Sign on products released in 1999. For support
information on products released prior to that date, see the appropriate
Web site for your product.
For your computer to support the Euro Sign, a proper combination of both
hardware (computer, keyboard, and printer) and software (operating
systems, application programs, and device drivers) is required.
There are many Web sites that provide Euro Sign information and support
(some are listed below). First, determine the computer hardware and
software you are using. Then, visit the Web sites that apply to your system
for the latest Euro Sign information and support. In many cases, updates
are available for Euro Sign support. These updates can be downloaded and
installed on your computer.
http://www.adobe.com/
http://www.ibm.com/
http://www.microsoft.com/europe/euro/
(The “euro product update” is available for Windows 95 and
Windows NT)
Chapter 1. IBM PC 300GL Overview 5

Specifications
Size
Depth: 381 mm (15.00 in.)
Width: 194 mm (7.625 in.)
Height: 356 mm (14.00 in.)
Weight
Base configuration: 8.28 kg (18.25 lb)
Maximum configuration (as shipped): 10.2 kg (22.5 lb)
Environment
Air temperature:
– System on: 10° to 37°C (50° to 90°F) at altitude 0–914 m (3000 ft);
10° to 32°C (50° to 90°F) at altitude 915 m (3001ft) to 2133 m (7000
ft)
– System off: 10° to 43°C (50° to 110°F)
Humidity:
– System on: 8% to 80%
– System off: 8% to 80%
Heat Output
Approximate heat output in British thermal units (Btu) per hour:
– Maximum configuration (as shipped): 256 Btu/hour (75 watts)
– Maximum configuration (theoretical)2: 706 Btu/hour (207 watts)
Electrical Input
Sine-wave input (50/60 Hz) is required
Input voltage/current:
– Low range:
- Minimum: 90 V ac
- Maximum: 137 V ac
- Current rating: 4.0 amps
– High range:
- Minimum: 180 V ac
- Maximum: 265 V ac
- Current rating: 2.0 amps
– Input kilovolt-amperes (kVA) (approximately):
- Maximum (configuration as shipped): 0.75 kVA
2Under typical maximum configurations, the heat output will be substantially below
the theoretical maximum.
6PC 300GL User Guide