IBM PC 300PL Types 6862 User manual

PC 300PL User Guide
Types 6584 and 6594

PC 300PL User Guide
Types 6584 and 6594
IBM

Note
Before using this information and the product it supports, be sure to read the
general information under Appendix C, “Product warranties and notices” on
page 151.
First Edition (September 1999)
The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Laser compliance statement ....................... viii
Lithium battery notice ............................ x
About this book .............................. xi
Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Chapter 1. IBM PC 300PL overview .................... 1
Identifying your computer ......................... 1
Desktop model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Desktop model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2. Setting up your computer ................... 9
Selecting a location for your computer ................... 9
Connecting computer cables ....................... 10
Finish the installation ........................... 15
Arranging your workspace ........................ 15
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Glare and lighting ........................... 16
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Electrical outlets and cable lengths .................. 17
Chapter 3. Operating and caring for your computer .......... 19
Controls and status indicators ...................... 19
Starting your computer .......................... 20
Shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Handling and storing diskettes .................... 23
Inserting and removing diskettes ................... 23
Write-protecting diskettes . . . . . . . . . . . . . . . . . . . . . . . 24
Using a CD-ROM drive .......................... 24
Handling a CD ............................. 25
Loading a CD .............................. 25
Using video features ............................ 25
Video device drivers .......................... 26
Changing monitor settings ....................... 26
Using audio features ............................ 27
Updating system programs ........................ 27
Managing your computer ......................... 28
Wake on LAN ............................. 28
 Copyright IBM Corp. 1999 iii

Alert on LAN .............................. 29
Remote Program Load or Dynamic Host Configuration Protocol .. 29
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . 29
LANClient Control Manager ...................... 29
System Migration Assistant (SMA) .................. 30
Desktop Management Interface .................... 30
Using security features .......................... 30
Anti-intrusion features . . . . . . . . . . . . . . . . . . . . . . . . . 30
Component protection . . . . . . . . . . . . . . . . . . . . . . . . . 31
Asset ID capability ........................... 31
IBM security solutions ......................... 32
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Enhanced security . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Locking the keyboard ......................... 33
Taking care of your computer ....................... 34
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Cleaning your computer ........................ 34
Moving your computer ......................... 36
Chapter 4. Using the Configuration/Setup Utility program ...... 37
Starting and using the Configuration/Setup Utility program ...... 37
Viewing and changing settings .................... 38
Exiting from the Configuration/Setup Utility program ....... 39
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using a power-on password ...................... 40
Using an administrator password ................... 43
Using Security Profile by Device ................... 45
Using Enhanced Security ......................... 46
Other settings in the Configuration/Setup Utility program ....... 47
Changing keyboard speed ....................... 47
Setting the startup sequence ...................... 48
Settings that affect the startup procedure ............... 49
Setting Remote Administration .................... 49
Interrupt and DMA resources ..................... 50
Power-management features . . . . . . . . . . . . . . . . . . . . . . 51
Quick reference for network-related settings ............. 54
Enabling the Pentium III processor serial number feature ........ 57
Chapter 5. Installing options . . . . . . . . . . . . . . . . . . . . . . 59
Preparing to install options ........................ 59
Handling static-sensitive devices ................... 59
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Installing options in the desktop model ................. 61
Removing the cover .......................... 61
Locating components . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Identifying parts on the system board ................. 64
iv PC 300PL User Guide

Locating components on the riser card ................ 65
Installing adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Working with internal drives ..................... 68
Replacing the cover and connecting the cables ............ 76
Installing options in the tower model .................. 76
Removing the cover .......................... 77
Locating components . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Identifying parts on the system board ................. 78
Locating components on the riser card ................ 79
Installing adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Working with internal drives ..................... 83
Replacing the cover and connecting the cables ............ 92
Working with memory .......................... 93
Removing a memory module or continuity RIMM .......... 98
Installing a memory module or continuity RIMM .......... 99
Installing a security U-bolt ....................... 100
Completing the installation ....................... 101
Updating the computer configuration ................ 102
Configuring Plug and Play adapters ................ 102
Configuring ISA legacy adapters .................. 103
Starting the Configuration/Setup Utility program ......... 103
Configuring startup devices ..................... 104
Chapter 6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 105
Power-on self-test (POST) ........................ 106
Troubleshooting MAP . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Diagnostic error codes and messages .................. 110
POST error messages .......................... 110
POST beep codes ............................. 114
Device troubleshooting charts ...................... 115
Diskette drive problems ....................... 117
Monitor problems . . . . . . . . . . . . . . . . . . . . . . . . . . 118
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . 120
Keyboard, mouse, or pointing device problems .......... 121
Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Option problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Parallel port problems ........................ 124
Serial port problems ......................... 125
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Universal Serial Bus port problems ................. 126
IBM Enhanced Diagnostics program .................. 126
Other diagnostic programs ....................... 129
CoSession Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Recovering from a POST/BIOS update failure ............. 130
Installing files from Option Diskettes .................. 131
Contents v

Replacing the battery .......................... 131
Chapter 7. Getting help, service, and information .......... 133
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Before you call for service ........................ 135
Getting customer support and service ................. 135
Using the World Wide Web ..................... 135
Using electronic support services .................. 136
Getting information by fax ...................... 137
Getting help online .......................... 137
Getting help by telephone ...................... 137
Getting help around the world ................... 139
Purchasing additional services ..................... 139
Enhanced PC support line ...................... 140
900-number operating system and hardware support line ..... 140
Network and server support line .................. 140
Ordering support line services .................... 141
Warranty and repair services .................... 141
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Appendix A. Using the Software Selections CD ........... 143
Features of the CD ............................ 143
Starting the CD ............................. 144
Using the Software Selections program ................. 144
Appendix B. Computer records . . . . . . . . . . . . . . . . . . . . 147
Serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Device records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Appendix C. Product warranties and notices ............ 151
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 151
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 154
Part 2 - Worldwide Country-Unique Terms ............ 158
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Year 2000 readiness and instructions ................ 162
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Electronic emission notices ....................... 163
Class B Notices ............................ 164
Class A Notices ............................ 165
Other Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Power cord notice .......................... 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
vi PC 300PL User Guide

Safety information
Turn everything OFF.
Attach signal cables to
receptacles.
First, remove power cord from
outlet.
To Disconnect
Turn device ON.
DANGER:
Turn everything OFF.
To Connect
Remove signal cables from
receptacles.
Remove all cables from devices.
Attach power cord to outlet.
First, attach all cables to devices.
Electrical current from power, telephone, and communication
cables is hazardous.To avoid shock hazard, connect and
disconnect cables as shown below when installing, moving or
opening the covers of this product or attached devices. The
power cord must be used with a properly grounded outlet.
 Copyright IBM Corp. 1999 vii

DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
Pour éviter tout risque de choc électrique, ne manipulez pas de
câbles ni de cordons et n'effectuez pas d'opération d'installation,
de maintenance ou de reconfiguration pendant un orage.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM
drives are also sold separately as options. CD-ROM drives and DVD-ROM
drives are laser products. These drives are certified in the U.S. to conform
to the requirements of the Department of Health and Human Services 21
Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser
products. Elsewhere, these drives are certified to conform to the
requirements of the International Electrotechnical Commission (IEC) 825
and CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the
following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result
in exposure to hazardous laser radiation. There are no serviceable parts
inside the CD-ROM drive or DVD-ROM drive. Do not remove the drive
covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class
3A or Class 3B laser diode. Note the following.
viii PC 300PL User Guide