IBM PC 300PL Types 6862 User manual

PC 300PL User Guide
Types 6584 and 6594

PC 300PL User Guide
Types 6584 and 6594
IBM

Note
Before using this information and the product it supports, be sure to read the
general information under Appendix C, “Product warranties and notices” on
page 151.
First Edition (September 1999)
The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Laser compliance statement ....................... viii
Lithium battery notice ............................ x
About this book .............................. xi
Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Chapter 1. IBM PC 300PL overview .................... 1
Identifying your computer ......................... 1
Desktop model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Desktop model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2. Setting up your computer ................... 9
Selecting a location for your computer ................... 9
Connecting computer cables ....................... 10
Finish the installation ........................... 15
Arranging your workspace ........................ 15
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Glare and lighting ........................... 16
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Electrical outlets and cable lengths .................. 17
Chapter 3. Operating and caring for your computer .......... 19
Controls and status indicators ...................... 19
Starting your computer .......................... 20
Shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Handling and storing diskettes .................... 23
Inserting and removing diskettes ................... 23
Write-protecting diskettes . . . . . . . . . . . . . . . . . . . . . . . 24
Using a CD-ROM drive .......................... 24
Handling a CD ............................. 25
Loading a CD .............................. 25
Using video features ............................ 25
Video device drivers .......................... 26
Changing monitor settings ....................... 26
Using audio features ............................ 27
Updating system programs ........................ 27
Managing your computer ......................... 28
Wake on LAN ............................. 28
 Copyright IBM Corp. 1999 iii

Alert on LAN .............................. 29
Remote Program Load or Dynamic Host Configuration Protocol .. 29
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . 29
LANClient Control Manager ...................... 29
System Migration Assistant (SMA) .................. 30
Desktop Management Interface .................... 30
Using security features .......................... 30
Anti-intrusion features . . . . . . . . . . . . . . . . . . . . . . . . . 30
Component protection . . . . . . . . . . . . . . . . . . . . . . . . . 31
Asset ID capability ........................... 31
IBM security solutions ......................... 32
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Enhanced security . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Locking the keyboard ......................... 33
Taking care of your computer ....................... 34
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Cleaning your computer ........................ 34
Moving your computer ......................... 36
Chapter 4. Using the Configuration/Setup Utility program ...... 37
Starting and using the Configuration/Setup Utility program ...... 37
Viewing and changing settings .................... 38
Exiting from the Configuration/Setup Utility program ....... 39
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using a power-on password ...................... 40
Using an administrator password ................... 43
Using Security Profile by Device ................... 45
Using Enhanced Security ......................... 46
Other settings in the Configuration/Setup Utility program ....... 47
Changing keyboard speed ....................... 47
Setting the startup sequence ...................... 48
Settings that affect the startup procedure ............... 49
Setting Remote Administration .................... 49
Interrupt and DMA resources ..................... 50
Power-management features . . . . . . . . . . . . . . . . . . . . . . 51
Quick reference for network-related settings ............. 54
Enabling the Pentium III processor serial number feature ........ 57
Chapter 5. Installing options . . . . . . . . . . . . . . . . . . . . . . 59
Preparing to install options ........................ 59
Handling static-sensitive devices ................... 59
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Installing options in the desktop model ................. 61
Removing the cover .......................... 61
Locating components . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Identifying parts on the system board ................. 64
iv PC 300PL User Guide

Locating components on the riser card ................ 65
Installing adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Working with internal drives ..................... 68
Replacing the cover and connecting the cables ............ 76
Installing options in the tower model .................. 76
Removing the cover .......................... 77
Locating components . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Identifying parts on the system board ................. 78
Locating components on the riser card ................ 79
Installing adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Working with internal drives ..................... 83
Replacing the cover and connecting the cables ............ 92
Working with memory .......................... 93
Removing a memory module or continuity RIMM .......... 98
Installing a memory module or continuity RIMM .......... 99
Installing a security U-bolt ....................... 100
Completing the installation ....................... 101
Updating the computer configuration ................ 102
Configuring Plug and Play adapters ................ 102
Configuring ISA legacy adapters .................. 103
Starting the Configuration/Setup Utility program ......... 103
Configuring startup devices ..................... 104
Chapter 6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 105
Power-on self-test (POST) ........................ 106
Troubleshooting MAP . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Diagnostic error codes and messages .................. 110
POST error messages .......................... 110
POST beep codes ............................. 114
Device troubleshooting charts ...................... 115
Diskette drive problems ....................... 117
Monitor problems . . . . . . . . . . . . . . . . . . . . . . . . . . 118
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . 120
Keyboard, mouse, or pointing device problems .......... 121
Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Option problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Parallel port problems ........................ 124
Serial port problems ......................... 125
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Universal Serial Bus port problems ................. 126
IBM Enhanced Diagnostics program .................. 126
Other diagnostic programs ....................... 129
CoSession Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Recovering from a POST/BIOS update failure ............. 130
Installing files from Option Diskettes .................. 131
Contents v

Replacing the battery .......................... 131
Chapter 7. Getting help, service, and information .......... 133
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Before you call for service ........................ 135
Getting customer support and service ................. 135
Using the World Wide Web ..................... 135
Using electronic support services .................. 136
Getting information by fax ...................... 137
Getting help online .......................... 137
Getting help by telephone ...................... 137
Getting help around the world ................... 139
Purchasing additional services ..................... 139
Enhanced PC support line ...................... 140
900-number operating system and hardware support line ..... 140
Network and server support line .................. 140
Ordering support line services .................... 141
Warranty and repair services .................... 141
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Appendix A. Using the Software Selections CD ........... 143
Features of the CD ............................ 143
Starting the CD ............................. 144
Using the Software Selections program ................. 144
Appendix B. Computer records . . . . . . . . . . . . . . . . . . . . 147
Serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Device records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Appendix C. Product warranties and notices ............ 151
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 151
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 154
Part 2 - Worldwide Country-Unique Terms ............ 158
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Year 2000 readiness and instructions ................ 162
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Electronic emission notices ....................... 163
Class B Notices ............................ 164
Class A Notices ............................ 165
Other Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Power cord notice .......................... 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
vi PC 300PL User Guide

Safety information
Turn everything OFF.
Attach signal cables to
receptacles.
First, remove power cord from
outlet.
To Disconnect
Turn device ON.
DANGER:
Turn everything OFF.
To Connect
Remove signal cables from
receptacles.
Remove all cables from devices.
Attach power cord to outlet.
First, attach all cables to devices.
Electrical current from power, telephone, and communication
cables is hazardous.To avoid shock hazard, connect and
disconnect cables as shown below when installing, moving or
opening the covers of this product or attached devices. The
power cord must be used with a properly grounded outlet.
 Copyright IBM Corp. 1999 vii

DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
Pour éviter tout risque de choc électrique, ne manipulez pas de
câbles ni de cordons et n'effectuez pas d'opération d'installation,
de maintenance ou de reconfiguration pendant un orage.
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM
drives are also sold separately as options. CD-ROM drives and DVD-ROM
drives are laser products. These drives are certified in the U.S. to conform
to the requirements of the Department of Health and Human Services 21
Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser
products. Elsewhere, these drives are certified to conform to the
requirements of the International Electrotechnical Commission (IEC) 825
and CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the
following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result
in exposure to hazardous laser radiation. There are no serviceable parts
inside the CD-ROM drive or DVD-ROM drive. Do not remove the drive
covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class
3A or Class 3B laser diode. Note the following.
viii PC 300PL User Guide

DANGER
Laser radiation when open. Do not stare into the beam, do not
view directly with optical instruments, and avoid direct exposure
to the beam.
Certains modèles d'ordinateurs personnels sont équipés d'origine d'une
unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également
vendues séparément en tant qu'options. L'unité de CD-ROM/DVD-ROM est
un appareil à laser. Aux État-Unis, l'unité de CD-ROM/DVD-ROM est
certifiée conforme aux normes indiquées dans le sous-chapitre J du DHHS
21 CFR relatif aux produits à laser de classe 1. Dans les autres pays, elle est
certifiée être un produit à laser de classe 1 conforme aux normes CEI 825 et
CENELEC EN 60 825.
Lorsqu'une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:
ATTENTION
Pour éviter tout risque d'exposition au rayon laser, respectez les consignes
de réglage et d'utilisation des commandes, ainsi que les procédures
décrites.
L'ouverture de l'unité de CD-ROM/DVD-ROM peut entraîner un risque
d'exposition au rayon laser. Pour toute intervention, faites appel à du
personnel qualifié.
Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à
laser de classe 3A ou 3B. Tenez compte de la consigne qui suit:
DANGER
Rayonnement laser lorsque le carter est ouvert. Évitez toute
exposition directe des yeux au rayon laser. Évitez de regarder
fixement le faisceau ou de l'observer à l'aide d'instruments
optiques.
Safety information ix

Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.
Do not:
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d'explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type 33F8354 ou d'un
type équivalent recommandé par le fabricant. La batterie contient du
lithium et peut exploser en cas de mauvaise utilisation, de mauvaise
manipulation ou de mise au rebut inappropriée.
Ne pas :
Lancer ou plonger dans l'eau
Chauffer à plus de 100°C (212°F)
Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements
locaux.
xPC 300PL User Guide

About this book
This book will help you become familiar with your IBM Personal
Computer and its features. It describes how to set up, operate, maintain,
and install options in your computer. In the unlikely event you experience
problems, you will find helpful troubleshooting information and
instructions for obtaining service in this book.
Related information
The following documentation contains additional information about your
computer:
About Your Software
This publication (provided only with computers that have
IBM-preinstalled software) contains information about the preinstalled
software package.
Understanding Your Personal Computer
This online publication (preinstalled on your computer and provided
on the Software Selections CD that comes with your computer) includes
general information about using personal computers and in-depth
information about the specific features of your computer. For
information on how to access this online publication, see About Your
Software.
Hardware Maintenance Manual
This publication contains information for trained service technicians. It
can be found on the World Wide Web at the following Web site:
http://www.ibm.com/pc/support/us/
Type the machine type/model number into the Quick Path field and
click Go. Click Online publications and then click Hardware
Maintenance Manuals.
This manual can also be ordered from IBM. To purchase a copy, refer
to Chapter 7, “Getting help, service, and information” on page 133.
Technical Information Manual
This publication contains information for individuals who want to
know more about the technical aspects of their computer. It can be
found on the World Wide Web at the following Web site:
http://www.ibm.com/pc/support/us/
Type the machine type/model number into the Quick Path field and
click Go. Click Online publications and then click Technical Manuals.
 Copyright IBM Corp. 1999 xi

xii PC 300PL User Guide

Chapter 1. IBM PC 300PL overview
Thank you for selecting an IBM PC 300PL. Your computer incorporates
many of the latest advances in computer technology and can be upgraded
as your needs change.
This section provides an overview of the computer features, preinstalled
software, and specifications.
Identifying your computer
In most instances, the best way to identify your computer is by the machine
type/model number. The machine type/model number indicates the
various features of the computer, such as the type of microprocessor or the
number of bays. You can find this number on the small label on the front
of your computer. An example of a machine type/model number is
6584-110.
This book describes PC 300PL models in desktop and tower versions.
These naming conventions are used only where it is appropriate.
Instructions without these naming conventions apply to both the computer
models.
 Copyright IBM Corp. 1999 1

Desktop model
The desktop model comes with four drive bays, one AGP slot with a
preinstalled video adapter, and either four PCI expansion slots or,
optionally, two PCI slots, one shared PCI and ISA slot, and one ISA slot. If
your computer comes with a CD-ROM drive, it is next to the diskette drive.
When the desktop model is in its normal position (drives horizontal), you
can place the monitor on top of it.
2PC 300PL User Guide

Tower model
The tower model comes with six drive bays, six PCI expansion slots, and
one AGP slot with a preinstalled video adapter. The drive bays in the
tower model are aligned on top of one another. If your computer has a
CD-ROM drive, it is installed in the bay at the top of the computer. When
the tower model is in its normal position, the drives in the tower are
horizontal with the handle at the top of the computer.
Chapter 1. IBM PC 300PL overview 3

Features
System summary
The following information covers a variety of models. For a listing of
features for your specific model, refer to the System Summary screen in
the Configuration/Setup Utility program. See Chapter 4, “Using the
Configuration/Setup Utility program” on page 37 for more information.
Microprocessor
Your PC 300PL includes an Intel Pentium III microprocessor with up to
512 KB of L2 cache memory.
Memory
Support for:
– 2.5 V, 184-pin, Rambus inline memory module (RIMM) that
contains error correcting code (ECC) or non-ECC Rambus dynamic
random access memory (RDRAM)
– 64 MB, 128 MB, 256, and 512 MB (when available) RIMMs for a
maximum of 1 GB
– RIMM heights up to 63.5 mm (2.5 inches)
512 KB flash memory for system programs
Internal drives
Standard:
– One 3.5-inch, 1.44 MB diskette drive
– One internal hard disk drive
Some models: One EIDE CD-ROM drive
Graphics subsystem
High-performance accelerated graphics port (AGP) graphics adapter with
up to 16 MB synchronous graphics RAM (SGRAM) video memory
Audio subsystem:
Integrated audio controller compatible with Microsoft Windows Sound
System
Supports most Sound Blaster applications
10/100 Megabits per second Ethernet adapter that supports:
Wake on LAN (some models)
Alert on LAN (some models)
4PC 300PL User Guide

System management features
Remote Program Load (RPL) and Dynamic Host Configuration Protocol
(DHCP)
Wake on LAN (requires Wake on LAN-supported network adapter)
Wake on Alarm
Remote Administration (ability to update POST and BIOS over the
network)
Automatic power-on startup
System Management (SM) BIOS and software
Ability to store POST hardware test results
Built-in system management hardware (temperature sensors, fan-speed
monitor, chassis-intrusion detector, power supply and processor voltage
monitor, and power-switch bypass)
Input/output features
25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP)
parallel port
Two 9-pin, 16550 UART serial ports
Two 4-pin, Universal Serial Bus (USB) ports
Mouse port
Keyboard port
Monitor port (on graphics adapter)
Three audio connectors (line out, line in, and microphone)
Expansion
Drive bays
– Desktop model: four drive bays
– Tower model: six drive bays
Adapter slots with support for Plug and Play adapters
– Desktop:
- Four PCI expansion slots (some models)
- Two PCI, one ISA, and one shared PCI/ISA expansion slots
(some models)
– Tower: six PCI expansion slots
PCI slot 1 supports the Alert on LAN feature for use with Alert on
LAN-supported network adapters
Power
Manual switch between ranges, 90–137/180–265 V ac
Automatic switching, 57–63/47–53 Hz input frequency range
Built-in overload and surge protection
Advanced Power Management support
Advanced Configuration and Power Interface (ACPI) support
Chapter 1. IBM PC 300PL overview 5

Security features
Cover lock and keys
Support for the addition of a U-bolt and lockable cable
Power-on and administrator passwords
Startup sequence control
Startup without diskette drive, keyboard, or mouse
Unattended start mode
Diskette and hard disk I/O control
Serial and parallel port I/O control
Alert on LAN (requires Alert on LAN supported network adapter)
Security profile by device
IBM Security Solutions
IBM preinstalled software
Your computer might come with preinstalled software. If so, an operating
system, device drivers to support built-in features, and other support
programs are included. See About Your Software for a detailed description
of the preinstalled software.
Operating systems (supported)
Microsoft Windows NT Workstation Versions 3.51 and 4.0
Microsoft Windows 95 and Windows 98
Operating systems (tested for compatibility)1
Novell NetWare Versions 3.2, 4.11, 5.0
SCO OpenServer 5.0.4
OS/2
MS-DOS6.22
IBM PC DOS 7.0
Sun Solaris 2.5.1 or later
1The operating systems listed here are being tested for compatibility at the time this
publication goes to press. Additional operating systems might be identified by IBM
as compatible with your computer following the publication of this booklet.
Corrections and additions to the list are available in the IBM online compatibility
report, which can be found on the World Wide Web. For World Wide Web pages,
see Chapter 7, “Getting help, service, and information” on page 133.
6PC 300PL User Guide