IBM SureMark 4610 TF6 User manual

PMP Pulse
Technical Bulletin No. 48
December 2012
Wayne®IBM®SureMark™4610-TF6 printer
Troubleshooting Checklist
Printers gather paper dust and debris through normal use. Continued accumulation will eventually
cause erratic operation or prevent operation of the printer. It is important to blow out the dust
and debris. Canned compressed air is available at most computer stores such as Staples. Using
good quality paper (not recycled) will greatly reduce dust and extend the life of the printer. Paper
size: width 79.5 mm- outside roll diameter 80 mm.
The thermal print head will not print on paper that has glue on it. If your new paper roll is sealed
with glue, tear off 6 to 8 inches of paper before loading.
Printer ready indicator light is off. (See Figure 1)
Check that the printer power switch, which is located under the top cover, is set to “ON”
(see Figure 2).
Check all electrical connections and that the Point of Sale system is “ON”.
Printer ready indicator light is blinking
Check that the paper is loaded correctly. Close the cover and push the paper feed button.
Caution: Do not pull the receipt paper
Do not pull the receipt paper out of the printer with the top cover closed. This disengages
the paper feed. The paper feed motor must then catch up before the printer can feed the
paper, which causes missing lines or partial lines to print. Always use the paper feed button
on the outside of the case (see Figure 1) to advance the receipt and all lines will print.
Figure 1- Paper Feed Button
Paper feed button (blue triangle)
Use the button- Do Not Pull Paper!
Printer ready indicator light

Perform an Offline Printer Test
Performing an Offline Printer Test will help ensure the printer is operating correctly.
1. Open the top cover.
2. Press and hold the small blue or black paper feed button (see Figure 2) for 5 seconds.
The printer ready indicator light will make one quick flash followed by a pause. A beeper
may make a short single tone periodically.
3. Release the paper feed button.
4. Close the top cover.
5. The printer will print an Offline Printer Test (see Figure 3)
6. Check that the information printed is correct for your model and configuration.
7. To return to operation mode: lift the cover, turn the printer OFF and back ON by cycling
the power switch.
8. The printer ready indicator light should now be on continuously and ready for operation.
All manufacturers’ numbers, names, trade names, trademarks and descriptions used here are for reference purposes
only. None of the remanufactured items listed here are the products of the identified manufacturers. All registered
names and trademarks are the property of the manufacturer.
PMP CORPORATION Local: 860-677-9656
P.O. Box 422 • 25 Security Drive Toll Free: 800-243-6628
Avon, CT 06001 Toll Free Fax: [phone]
E-mail: [e-mail] Web: www.pmp-corp.com © PMP CORP.
Figure 2 – Location of Paper Feed
Button and Power Switch under cover.
Figure 3 – Offline Printer Test
Power Switch
Paper Feed
Button