IBM 2CR User manual

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SureMark 4610 Printers
User's Guide for Models 2CR and 2NR
GA27-5003-00June 13, 2008 Final Draft
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DRAFT
SureMark 4610 Printers
User's Guide for Models 2CR and 2NR
GA27-5003-00June 13, 2008 Final Draft
򔻐򗗠򙳰

DRAFT
Note
Before using this information and the product it supports, be sure to read IBM Safety Information—Read This First,
GA27-4004. and the general information under Appendix B, “Notices,” on page 41.
Edition Notice
This edition applies to IBM SureMark Printer Models 2CR and 2NR .
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support/. Click Publications.
Aform for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
When you send information to IBM, you grant IBM anonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
©Copyright International Business Machines Corporation 2008. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
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Contents
Figures ............................v
Tables ............................ vii
Preface ............................ix
Who should read this guide ....................ix
How this guide is organized ....................ix
Related publications .......................ix
Publications accessibility .....................ix
Providing feedback ........................x
Chapter 1. Introducing the 4610 Models 2CR and 2NR .........1
Models and features .......................1
Warranty information .......................3
Communication and power .....................4
Locating the power button ....................6
Operating system requirements ...................6
RS-232 interface........................6
RS-485 interface........................6
USB interface .........................6
4690 OS...........................7
Hardware requirements ......................7
Calling for service ........................8
Chapter 2. Installing the 4610 Models 2CR and 2NR ..........9
Before you begin ........................9
Understanding your configuration ..................9
Your order and packaging .....................9
Understanding the controls, indicators, and connectors ..........10
Installing the interface card ....................11
Installing the logic card ......................13
Installing the thermal printhead assembly ...............15
Installing the fillers .......................16
Chapter 3. Using and maintaining the 4610 .............19
Replenishing consumable supplies .................19
Loading and replacing the paper roll ................19
Installing large paper rolls ....................22
Replacing the ribbon ......................22
Correctly inserting documents ...................25
Cleaning recommendations ....................26
Cleaning the MICR read head ..................26
Cleaning the thermal printhead ..................28
Clearing jams in the check flipper area ................29
Chapter 4. Running tests and diagnostics ..............31
Testing the 4610 ........................31
Firmware off-line tests .....................32
Troubleshooting ........................35
Appendix A. Product specifications ................37
Physical dimensions .......................37
Temperature and humidity limits ..................37
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Printing width, speed, and acoustics .................38
Bar codes...........................40
Appendix B. Notices ......................41
Electronic emission notices ....................43
Federal Communications Commission (FCC) statement .........43
European Union EMC Directive conformance statement .........43
Industry Canada Class AEmission Compliance statement ........44
Avis de conformité aux normes d’Industrie Canada ..........44
Germany ..........................44
Australia and New Zealand ...................44
Chinese Class Awarning statement ................45
Japanese power line harmonics compliance statement .........45
Japanese Voluntary Control Council for Interference (VCCI) statement ...45
Korean communications statement ................45
Taiwanese Class Awarning statement ...............46
Taiwan contact information ....................46
Cable ferrite requirement .....................46
Electrostatic Discharge (ESD) ...................46
Product Recycling and disposal ...................47
Trademarks ..........................48
Index ............................49
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Figures
1. IBM SureMark 4610 printer ...........................1
2. USB interface card ..............................4
3. RS-485 interface card .............................4
4. RS-232 interface card .............................5
5. Power button.................................6
6. Location of serial number ............................8
7. Indicators and controls.............................10
8. Installing the interface card ...........................12
9. Opening the paper door and ribbon door ......................13
10. Installing the logic card ............................14
11. Installing the thermal printhead assembly ......................15
12. Installing the fillers for RS-232/RS-485 systems: ...................17
13. Opening the paper door ............................19
14. Paper roll placement .............................20
15. Opening the ribbon cover............................23
16. Ribbon cartridge loading ............................24
17. Ribbon path around the printhead ........................25
18. Inserting checks ...............................26
19. Cleaning the MICR head ............................27
20. Cleaning the thermal printhead..........................28
21. Removing the flipper door (lower document insert cover) ................29
22. Lifting up on the thumb tab ...........................29
23. Removing the check flipper cartridge .......................30
24. Paper feed and document feed buttons ......................32
25. Example of the off-line selection main menu .....................32
26. SureMark 4610 Models 2CR and 2NR dimensions ..................37
27. Printable area of an inserted document (portrait) ...................39
28. Printable area of an inserted document (landscape) ..................39
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Tables
1. Model feature description ............................2
2. Warranty information ..............................3
3. Communication interface, rate and power source ...................5
4. Paper supply LED Indicator ...........................10
5. Printer ready LED indicator ...........................10
6. Document presence LED indicator ........................11
7. Specifications of supported single and multipart forms .................22
8. Supported flipping specifications .........................22
9. Summary of the off-line test menu items ......................33
10. Troubleshooting ...............................35
11. Summary of dimensions ............................37
12. Station characteristics .............................38
13. Sound characteristics .............................38
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Preface
This guide provides information for installing, using, and maintaining your IBM®
SureMark™Models 2CR and 2NR printers.
Who should read this guide
This guide is intended for use by personnel who are installing and using the IBM
SureMark printer Models 2CR and 2NR .
How this guide is organized
This publication is organized as follows:
vChapter 1, “Introducing the 4610 Models 2CR and 2NR,” on page 1provides an
overview of the 4610 Models 2CR and 2NR .
vChapter 2, “Installing the 4610 Models 2CR and 2NR,” on page 9describes
procedures on setting up and installing the product.
vChapter 3, “Using and maintaining the 4610,” on page 19 contains information on
maintaining the 4610 such as cleaning the unit and replenishing paper rolls and
ribbon.
vChapter 4, “Running tests and diagnostics,” on page 31 provides information on
using the utility disks, and running diagnostics procedures.
vAppendix A, “Product specifications,” on page 37 contains technical information
for the IBM 4610 Models 2CR and 2NR, such as physical dimensions, and
station characteristics.
Related publications
vIBM SureMark Printers: Hardware Service Guide for Models 2CR and 2NR,
GA27-5004
vIBM SureMark Printers: Programming Guide for Models 2CR and 2NR,
GA27-5005
vIBM SureMark Printers: Fonts and Logos Utility Diskette
vIBM SureMark Printers: Firmware Update Diskettes
vIBM 4693 Point-of-Sale Terminals Reference Diskette
vIBM 4694/4695 Point-of-Sale Terminals Service Diskette
vIBM Safety Information—Read This First,GA27-4004.
vIBM SurePOS 700 Series: System Reference,SA27-4220.
vIBM SurePOS 500 Series: System Reference,SA27-4255.
vPOSS Programming Reference and User’s Guide,SC30-3560
Publications accessibility
The softcopy version of this guide and other related publications are accessibility
enabled.
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Providing feedback
Your feedback is important in helping IBM provide accurate and high-quality
information.
You can use either of these ways to provide feedback:
vGo to http://www.ibm.com/solutions/retail/store. Click Support,then click
Publications.Click the publication comments within the introductory text.
Provide the requested information and your comments. Be sure to include the
name and form number of the document in the [Publication ID] field.
vPrint and complete the form at the end of this document. Return the form to IBM
by mail or by giving it to an IBM representative.
If applicable, include areference to the specific location of the text (for example, the
page or table number) on which you are commenting.
Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications/.
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Chapter 1. Introducing the 4610 Models 2CR and 2NR
The IBM SureMark printer Models 2CR and 2NR are dual-station printers consisting
of ahigh-speed thermal station and an impact station for printing inserted
documents. The Models 2CR and 2NR are designed for ease of service: The
interface card, logic card, and thermal printhead can be replaced by the customer.
Models and features
The IBM 4610 Models 2CR and 2NR provide:
vEasy paper loading
vEasy-to-load ribbon cartridge
vFast, quiet receipt printing
vHigh speed thermal station printing
vHigh-speed document flipper
vEnhanced system management sensors
–Paper present
–Low paper sensing
–Paper motion/jams
–Cutter health
–Printhead status
–Printer usage statistics:
-MICR reads
-Document printing
-Characters printed
-Checks flipped
v
Quieter paper cutter
vUSB, RS-232 and RS-485 interfaces
Figure 1. IBM SureMark 4610 printer
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v8MB flash memory for storing messages, logos, code pages, and electronic
journal data
v32 MB RAM for storing image data and program code
vSimple DBCS-enablement through asoftware switch
vMICR (Model 2CR)
vBar code generation
vDownloadable fonts and code pages
vDownloadable microcode
vSmall footprint
vSingle-pass handling of checks
Table 1. Model feature description
Features 2CR 2NR
Cash receipt/document insert Thermal/Impact
Print speed 80 lps thermal, 4.7 lps narrow format, 4.1 lps wide format for
Impact (8lpi)
Usage data
Yes
User defined fonts -including
proportional fonts
Scalable fonts up to 8X
Journal station No
Single pass MICR, check
franking, printing (Model
2CR)
Yes
No
MICR reading
Check insert station Yes
Document insert station
Document insert print width 83.0 mm
Document insert minimum
form width
65 mm (See note 1)
Document insert maximum
form width (see note 1)
101.6 mm N/A
Document insert minimum
form length (see note 2)
80 mm N/A
Document insert maximum
form length (see note 3)
223 mm N/A
Multipart form Yes
Barcode printing
Receipt paper loading Drop and load
Receipt paper cutter Standard
Receipt tear bar
Receipt paper width 80 mm
Print fonts (CPI) 12, 15, 17, 20
Rotate print (line by line) Yes
DBCS thermal font -24x24
matrix -13501 characters
Yes
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Table 1. Model feature description (continued)
Features 2CR 2NR
DBCS impact font -9x16 or
16x16 matrix -14060
characters
Yes
Notes:
1. Maximum form width if using flipper mechanism
2. Minimum form length if using flipper mechanism
3. Maximum form length if using flipper mechanism
Warranty information
Table 2shows the warranty information for each printer model.
Table 2. Warranty information
Model type Description Warranty
service
2NR, 2CR, 2NS,
2CS
RS-232, RS-485, USB (Pearl white or Iron Gray
covers)
IOR 24x7
2ND, 2CD RS-232, RS-485, USB (Pearl white or Iron Gray
covers)
Depot
Note: IOR 24x7 is IBM on-site repair 24 hours times seven days per week.
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Communication and power
An interface card provides communication with the SureMark printers Models 2CR
and 2NR to the system unit. Select the card for your type of communication: the
RS485, RS-232, or USB.
A B C D
Figure 2. USB interface card.
A Cash drawer
B Power supply
C Powered USB
D Standard USB
E F
Figure 3. RS-485 interface card.
E Cash drawer
F RS-485
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Table 3. Communication interface, rate and power source
Device Description Power
RS-232 9.6K -115.2K (selectable using
off-oline configuration) Baud rate
Separate power supply
RS-485 IBM proprietary System unit input voltage +38 Vor
+24 V(Japan only)
USB USB is 2.0 Compliant Full Speed
HID; Bulk transfers at 12 Mbps
(Mega bits per second)
System unit input voltage (+24 V);
power supply if needed
G H I
Figure 4. RS-232 interface card.
G Cash drawer
H Power supply
I RS-232
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Locating the power button
The power button (P in Figure 5) for the 4610 Models 2CR and 2NR is located
under the paper door. Aremovable cover is provided over the power button.
Operating system requirements
Drivers can be downloaded from the Retail Store Solutions Web site at
www.ibm.com/solutions/retail/store/support/.
RS-232 interface
The RS-232 interface supports systems with the following operating systems:
vWindows®XP Professional
vNovell Linux®Point of Service (NLPOS)
vIBM Retail Environment for SUSE Linux
vWindows XP Professional with OPOS and JavaPOS support from UPOS 1.96 or
later
vWindows Vista with OPOS and JavaPOS support from UPOS 1.96 or later
RS-485 interface
The RS-485 interface supports systems with the following operating systems:
v4690 Operating System Version 1at maintenance level 9910, 4690 OS V2 or
4690 OS V2R3
vIBM Retail Environment for SUSE Linux
vNovell Linux Point of Service
vIBM PC DOS 2000 or later with POSS for DOS V1.60(b) plus delta package
160(D), or later
vWindows XP Professional
vWindows XP Professional with OPOS and JavaPOS support from UPOS 1.96 or
later
vWindows Vista with OPOS and JavaPOS support from UPOS 1.96 or later
USB interface
The USB interface supports systems with the following operating systems:
v4690 OS V2R3, which includes JavaPOS 1.4
P
Figure 5. Power button
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vWindows XP Professional
vIBM Retail Environment for SUSE Linux
vNovell Linux Point of Service
vWindows XP Professional with OPOS and JavaPOS support from UPOS 1.96 or
later
vWindows Vista with OPOS and JavaPOS support from UPOS 1.96 or later
4690 OS
Customers must be at these application levels (or higher) when running the 4690
OS:
Application Name Product
Number
Maintenance Level
IBM SUREPOS Application Client/Server
Environment for 4690 OS
5745-C44 N/A
IBM Chain Drug Sales Application 5669-212 9701 with PRPQ 5799-QYP
IBM 4680/4690 General Sales Application 5696-546 9701 with APAR IR33229 and
PRPQ 5799-QYN
IBM 4680/4690 Supermarket Application 5696-536 9701 with APAR IR33228 plus
PRPQ 5799-QYL
StoreFlow™(see note 1) Release 1.4
Notes:
1. 4690 Terminal Services for Windows NT is required when you use Windows NT 4.0 or
Windows 2000 as the primary operating system with these 4690 applications.
Hardware requirements
SureMark printers work with the following systems:
vIBM 4694 systems
vIBM 4695 systems (RS-232 connection only and with power supply)
vPC or other store controller with an RS-232 or USB port
vSurePOS 100 Series systems
vSurePOS 700 Series systems
vSurePOS 500 Series systems
vSurePOS 300 Series systems
vIBM Self Checkout solution
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Calling for service
The serial number and model number (S in Figure 6) are located beside the
flipper door.
S
Figure 6. Location of serial number
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8SureMark 4610 Printers: User's Guide for Models 2CR and 2NR