idp SMART Series User manual

User Manual
SMART Series
SMART-21P

Copyright Notice
Users must respect the copyright laws applicable in their country. This manual must not be
photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the
means that might be, albeit electronic or mechanical, without the express, written authorization of
the company IDP card printer.
All information contained herein may be subject to modification without prior notice.
IDP card printer accepts no liability for any possible errors herein, nor for any accidental damage or
damage caused through the dissemination or the use of this manual.
Trademarks
SMART-21 is a trademark and IDP is a registered trademark of IDP card printer. Windows is
registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are marks of
their respective holders. SMART-21 Design is a trademark of IDP.
Return Materials Authorization
In order to make a warranty claim you must contact an IDP Reseller. You will be responsible for
packaging the printer for shipment and the costs of shipping and insurance of the printer from the
point of use of the printer to the IDP Reseller. The IDP Reseller will bear the costs of shipping and
insuring the printer from the repair location to the address from which the printer was shipped.
Before returning any equipment for in-warranty or out of warranty repair, contact an IDP Reseller or
an IDP Service Center for a Return Materials Authorization (RMA) number. Repack the equipment
in the original packing material and mark the RMA number clearly on the outside of the box. For
more information about RMA or IDP warranty statements, refer to the Warranty booklet on the quick
install guide.

Table of Contents
1. Introduction...............................................................................7
1.1 Printer outside features................................................................................................7
1.2 Printer inside features....................................................................................................9
1.3 Ribbon cartridge features...........................................................................................10
1.4 Display and Buttons....................................................................................................11
2. Printer installation..................................................................12
2.1. Connecting a power and a USB cable .......................................................................12
2.2. Fitting the ribbon...........................................................................................................2
2.3. Loading the card ...........................................................................................................5
2.4. The withdrawal of printed card.....................................................................................6
2.5. Driver installation (Windows 7 / 8 / 10) ...........................................................................7
3. Driver configuration ...............................................................13
3.1. Printer Properties...........................................................................................................13
3.2. Advanced Options .........................................................................................................17
3.3. Other settings.................................................................................................................19
4. Utilities.....................................................................................22
4.1. Card Printer Config........................................................................................................22
4.2. Card Printer Test............................................................................................................30
4.4. Firmware update ............................................................................................................39
......................................................................................................40
5. Troubleshooting .....................................................................41
5.1. Error Message................................................................................................................42
5.2. Cleaning the printer .......................................................................................................44
5.3 TPH (Thermal Print Head) replacement.........................................................................49
5.4. Card movement..............................................................................................................51
5.5. Printing quality...............................................................................................................52
5.6. Magnetic stripe encoding..............................................................................................54
5.7. General operation ..........................................................................................................54
6. Specification ...........................................................................56

Table of Figures

Figure 35 Layout.....................................................................................................................13
Figure 36 Input / Output..........................................................................................................14
Figure 37 Printing...................................................................................................................14
Figure 38 Encoding ................................................................................................................15
Figure 39 Magnetic Encoding Advanced Option.....................................................................16
Figure 40 Printer sharing........................................................................................................19
Figure 41 Ports.......................................................................................................................19
Figure 42 Advanced................................................................................................................20
Figure 43 Color Management.................................................................................................20
Figure 44 Security ..................................................................................................................20
Figure 45 Service ...................................................................................................................21
Figure 46 CardPrinterConfig Log-in........................................................................................22
Figure 47 CardPrinterConfig start...........................................................................................22
Figure 48 CardPrinterConfig – Card Printer Basic Setup ........................................................23
Figure 49 SMART-21RW density...................................................................................................24
Figure 50 Color density...........................................................................................................25
Figure 51 Resin Black density ................................................................................................25
Figure 52 Overlay density.......................................................................................................26
Figure 53 CardPrinterConfig – Card Printer Advanced Setup.................................................27
Figure 54 CardPrinterTest ......................................................................................................32
Figure 55 Magnetic stripe encoding........................................................................................38
Figure 56 Run CardPrinterFirmware.......................................................................................39
Figure 57 Select Firmware......................................................................................................40
Figure 58 Update Firmware....................................................................................................40
Figure 59 Exclusive long cleaning card for SMART-21 printer................................................45
Figure 60 Printer cleaning start...............................................................................................45
Figure 61 Printer cleaning Step 1............................................................................................46
Figure 62 Printer cleaning Step 2............................................................................................46
Figure 63 Printer cleaning Step 3............................................................................................47
Figure 64 Printer cleaning Step 4............................................................................................47
Figure 65 Printer cleaning Step 5............................................................................................48
Figure 66 Printer cleaning Step 6............................................................................................48
Figure 67 Thermal Print Head.................................................................................................49
Figure 68 Print head setup......................................................................................................49
Figure 69 Print head replacement...........................................................................................50
Figure 70 Print head angle......................................................................................................50
Figure 71 Printing quality trouble 1 .........................................................................................52

Figure 72 Printing quality trouble 2 .........................................................................................52
Figure 73 Printing quality trouble 3 .........................................................................................53
Figure 74 Printing quality trouble 4 .........................................................................................53
Figure 75 Printing quality trouble 5 .........................................................................................53

1. Introduction
1.1Printer outside features
For the user’s convenience, SMART-21 status can be seen through LED and the printer can
be controlled by LED button. It takes a power via the 24V adaptor provided with the printer.
Using USB and Network port, it is communicated with the user’s PC
The following shows the outside functional features found on the printer.
Figure 1 SMART-21 front features
Figure 2 SMART-21 top features
⑤29.4V , 3.0A power connector
(Battery)
⑥
24V , 2.0A power connector
(Adapter)
DC, IEC 60417-5031 (2002-10)
⑦
Power switch
⑧
Battery indicator LED
⑨
USB port
⑤⑥⑦⑧⑨
①Top cover open button
②
Fan
③
Card slot
④
LED buttons
①②
③
④

Figure 3 SMART-21P rear features
＊Caution
The 2 ports which are covered with a cap can’t be used, so don’t remove a cap.
SMART-21P is a portable printer with a sealed packing case.
Figure 4 SMART-21P PACKING accessories
⑩WiFi dongle module (Optional)
⑪Cover cap 1 (NOT used)
⑫Cover cap 2 (NOT used)
⑩
⑪
⑫

1.2 Printer inside features
In SMART-21P printer, the ribbon is installed by a ribbon cartridge which can be used semi
permanently. The following shows the inside functional features found on your SMART-21P.
Figure 3 SMART-21 Inside features
①Card slot
Manually feed the cards and collect the printed cards one by one through the card slot.
②Ribbon cartridge
Install the ribbon and the disposable cleaning roller.
③Thermal Print Head
This enables the cards to be printed.
(Caution! This is very hot after printing. Do not contact the surface of the Thermal Print
Head with fingers or a sharp metal object to avoid degrading print quality or damaging
printer head permanently.)
①
②
③

1.3 Ribbon cartridge features
Figure 4 Ribbon cartridge features
①Ribbon cartridge
-. Install a ribbon and a disposable cleaning roller provided with the ribbon.
-. This semi-permanent ribbon cartridge is a component of the printer. Printer does not
operate if it is broken or damaged. In this case, please contact printer reseller.
②③Take up & Supply parts
-. Ribbon is wrapped to the supply parts as the Picture. It should be installed as the
Figure.6
④Disposable cleaning roller
-. It removes dust on the surface of card to improve print quality before the card is printed.
It should be changed together with the ribbon.
-. After installing the disposable cleaning roller to the ribbon cartridge, peel off the
protective film.
-. It is provided with the ribbon.
①
Ribbon cartridge
②
Take up parts
③
Supply parts
④
Disposable cleaning
roller
①
②③④

1.4 Display and Buttons
The status of SMART-21P is displayed on the Watchman program of the Windows tray.
It is changed to ‘System Ready’ if the printer is fine. It is change to ‘Printing’ when the printer is
working. In case of sensing an error, it is changed to ‘Error’ status. Whenever the top cover is
opened, the operation is stopped and the status is ‘Top Cover Open’.
Figure 5 Watchman Pop-up

2. Printer installation
2.1. Unpack the printer
Take the SMART-21P out of the Packing case.
그림 8 SMART-21 UNPACKING
(1) Open the packing case.
(2) Take out the accessory box and SMART-21P.

2.2. Connecting a power and a USB cable
SMART-21P has 2 power connection methods and communication connection methods
each. They can be applied depending on the situation.
(1) Connection by Adaptor & USB port
The power can be supplied through Adapter and communicate via USB port
Figure 9 connection of ADAPTOR & USB port

(2) Connection by Battery & WiFi module(Optional)
The power can be supplied through the Battery and communicate via WiFi module.
The SMART-21P can communicate with Smartphone or laptop after setting a network
configuration. (Refer to P.50)
Figure 10 connect by BATTERY & WiFi module
* Battery and WiFi module sold separately.

1
(3) Connection by both adapter and battery at the same time
If both the adapter and battery is connected at the same time, the adapter supplies
the power to the SMART-21P and the battery is charged.
Figure 11 connect by ADAPTOR & BATTERY

2
2.3. Fitting the ribbon
Before printing, prepare the related items such as a card, a ribbon and a cleaning roller.
In this section we invite you to know the proper method of installing the ribbon and the
cleaning roller into the printer.
(1) Turn off the printer
(2) Open the printer top cover by
pressing the top cover open button.
Figure 6 Top Cover open
(3) Take out the ribbon cartridge.
Figure 7 Take out the ribbon cartridge

3
(4) Install a ribbon into the ribbon
cartridge as the right picture.
Figure 8 Loading the ribbon 1
(5) Insert the supply side of the
ribbon to no.1 hole and press the
opposite (no.2). Insert the take-up
side of the ribbon same method to
no.3 and no.4. After inserting,
tighten the ribbon.
(Caution! If the ribbon is not tightened, a
rolling up error might be happened.)
Figure 9 Loading the ribbon 2
(6) Install the disposable cleaning roller
to the ribbon cartridge.
(The ribbon tag side of the supply core should
be mounted in the direction of the ribbon tag
marking on the cartridge.)
Figure 10 Installing the cleaning roller
(7) Peel the protective wrapper from the
cleaning roller.
After removing the protective wrapper, the
cleaning roller should be kept clean from
fingerprints, dust and foreign substances to
avoid contamination because it is adhesive.
(Caution! Do not use without peeling off the
protective wrapper because the cleaning
roller cannot perform its function.)
Figure 11 Peeling the protective wrapper
①
②
③
④

4
(8) Install the ribbon cartridge into the
printer after installing the ribbon with a
cleaning roller to the cartridge.
Figure 12 Installing the ribbon cartridge
(9) Close the top cover
(If it is not closed properly, check the
installation state of the ribbon cartridge.)
Figure 13 Close Top Cover

5
2.4. Loading the card
This section shows how to feed the plastic card.
(1) Insert a card into the card slot.
The card will be automatically
moved into
the standby position
and ready to print.
Or if click the "Print" button on
the PC before inserting, the
printer's LED Button blinks and
waits until card to be supplied.
Caution! Don’t touch the surface
of the card by finger because it
affects the printing quality.
Figure 14 Loading the card 1
Figure 15 Loading the card 2
(2) To cancel and get back the fed
card before printing:
Pull out the card as shown
figure.
Figure 16 Unloading the card

6
2.5. The withdrawal of printed card.
Printed cards are passed out to the card slot of SMART-21P printer.
Figure 17 SMART-21P Withdrawal a card
•SMART-21P printer can work after loading a card to a card slot.
If not, the printing data is deleted.