idp SMART Series User manual

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User Manual
SMART Series
SMART-31S, SMART-31D

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Copyright Notice
Users must respect the copyright laws applicable in their country. This manual must not be
photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the
means that might be, albeit electronic or mechanical, without the express, written authorization
of the company IDP card printer.
All information contained herein may be subject to modification without prior notice.
IDP card printer accepts no liability for any possible errors herein, nor for any accidental
damage or damage caused through the dissemination or the use of this manual.
Trademarks
SMART-31 is a trademark and IDP is a registered trademark of IDP card printer. Windows is
registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are
marks of their respective holders. SMART-31 Design is a trademark of IDP.
Return Materials Authorization
In order to make a warranty claim you must contact an IDP Reseller. You will be responsible for
packaging the printer for shipment and the costs of shipping and insurance of the printer from
the point of use of the printer to the IDP Reseller. The IDP Reseller will bear the costs of
shipping and insuring the printer from the repair location to the address from which the printer
was shipped.
Before returning any equipment for in-warranty or out of warranty repair, contact an IDP
Reseller or an IDP Service Center for a Return Materials Authorization (RMA) number. Repack
the equipment in the original packing material and mark the RMA number clearly on the outside
of the box. For more information about RMA or IDP warranty statements, refer to the Warranty
booklet on the quick install guide.

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Table of Contents
1. Introduction.................................................................................9
1.1 Printer outside features................................................................................................................................. 9
1.2 Printer inside features.......................................................................................................................................11
1.3 Ribbon cartridge features...........................................................................................................................12
1.4 Display and Buttons......................................................................................................................................13
2. Printer installation.....................................................................14
2.1. Connecting a power and a USB cable..................................................................................................14
2.2. Fitting the ribbon.............................................................................................................................................15
2.3. Loading the cards..........................................................................................................................................18
2.4. The withdrawal of printed cards...............................................................................................................20
2.5. Driver installation (Windows 7 / 8 / 10)..................................................................................................21
3. Driver configuration...................................................................25
3.1. Printer Properties...............................................................................................................................................25
3.2. Advanced Options.............................................................................................................................................29
3.3. Other settings......................................................................................................................................................32
4. Utilities......................................................................................35
4.1. Card Printer Config...........................................................................................................................................35
4.2. Network configuration......................................................................................................................................44
4.3. Card Printer Test...............................................................................................................................................53
4.4. Firmware update................................................................................................................................................60
5. Optional device driver installation.............................................62
5.1. Contact smartcard reader..............................................................................................................................62
5.2. Contactless smartcard reader......................................................................................................................65
6. Troubleshooting........................................................................68

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6.1. Error Message....................................................................................................................................................68
6.2. Cleaning the printer..........................................................................................................................................72
6.3 TPH (Thermal Print Head) replacement....................................................................................................76
6.4. Card movement..................................................................................................................................................78
6.5. Printing quality....................................................................................................................................................79
6.6. Magnetic stripe encoding...............................................................................................................................81
6.7. General operation..............................................................................................................................................81
7. Specification .............................................................................83

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Table of Figures
Figure 1 SMART-31 front features .............................................................................................................................................9
Figure 2 SMART-31 rear features ..............................................................................................................................................9
Figure 3 SMART-31S (Standard) .............................................................................................................................................10
Figure 4 SMART-31D (Dual) ......................................................................................................................................................10
Figure 6 SMART-31 Inside features .......................................................................................................................................11
Figure 7 Ribbon cartridge features ..........................................................................................................................................12
Figure 8 SMART-31S Connection of power and USB cable ........................................................................................14
Figure 9 SMART-31D Connection of power and USB cable ........................................................................................14
Figure 10 Top Cover open ..........................................................................................................................................................15
Figure 11 Take out the ribbon cartridge ................................................................................................................................15
Figure 12 Loading the ribbon 1 .................................................................................................................................................16
Figure 13 Loading the ribbon 2 .................................................................................................................................................16
Figure 14 Installing the cleaning roller ...................................................................................................................................16
Figure 15 Peeling the protective wrapper .............................................................................................................................16
Figure 16 Installing the ribbon cartridge ................................................................................................................................17
Figure 17 Close Top Cover .........................................................................................................................................................17
Figure 18 Adjusting the card thickness Device ..................................................................................................................18
Figure 19 Preparing the card 1 .................................................................................................................................................18
Figure 20 Preparing the card 2 .................................................................................................................................................18
Figure 21 Loading the cards 1 ...................................................................................................................................................19
Figure 22 Loading the cards 2 ...................................................................................................................................................19
Figure 23 Loading the cards 3 ...................................................................................................................................................19
Figure 24 Loading the cards 4 ...................................................................................................................................................19
Figure 25 SMART-31 Withdrawal a card ..............................................................................................................................20
Figure 26 SMART-31 Dividing a stacker ...............................................................................................................................20
Figure 27 Install Win7 driver 1 ...................................................................................................................................................21
Figure 28 Install Win7 driver 2 ...................................................................................................................................................21
Figure 29 nstall Win7 driver 3 ....................................................................................................................................................21

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Figure 30 Install Win7 driver 6 ...................................................................................................................................................22
Figure 31 Install Win7 driver 8 ...................................................................................................................................................22
Figure 32 Install Win7 driver 9 ...................................................................................................................................................22
Figure 33 Install Win7 driver 10 ................................................................................................................................................23
Figure 34 Install Win7 driver 11 ................................................................................................................................................23
Figure 35 Install Win7 driver 12 ................................................................................................................................................23
Figure 36 Install Win7 driver 13 ................................................................................................................................................23
Figure 37 Install Win7 driver 14 ................................................................................................................................................24
Figure 38 Install Win7 driver 15 ................................................................................................................................................24
Figure 39 Printer properties ........................................................................................................................................................25
Figure 40 Layout ..............................................................................................................................................................................25
Figure 41 Input / Output ...............................................................................................................................................................26
Figure 42 Printing ............................................................................................................................................................................26
Figure 43 Encoding ........................................................................................................................................................................27
Figure 44 Magnetic Encoding Advanced Option ...............................................................................................................28
Figure 45 Printer sharing .............................................................................................................................................................32
Figure 46 Ports .................................................................................................................................................................................32
Figure 47 Advanced .......................................................................................................................................................................33
Figure 48 Color Management ....................................................................................................................................................33
Figure 49 Security ...........................................................................................................................................................................34
Figure 50 Service ............................................................................................................................................................................34
Figure 51
CardPrinterConfig Log-in ........................................................................................................................................35
Figure 52
CardPrinterConfig start ...........................................................................................................................................35
Figure 53
CardPrinterConfig – Card Printer Basic Setup ..............................................................................................36
Figure 54
SMART-31 R density ...............................................................................................................................................38
Figure 55
Color density ................................................................................................................................................................38
Figure 56
Resin Black density ..................................................................................................................................................39
Figure 57
Overlay density ...........................................................................................................................................................39
Figure 58
CardPrinterConfig – Card Printer Advanced Setup ....................................................................................40

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Figure 59 CardPrinterConfig – Flipper Setup .....................................................................................................................43
Figure 60
Rear view of SMART-31 printer 1 .......................................................................................................................44
Figure 61
Rear view of SMART-31 printer 2 .......................................................................................................................44
Figure 62
Running the NetAdmin ............................................................................................................................................45
Figure 63
Network printer is not found ..................................................................................................................................45
Figure 64
Connecting to USB port ..........................................................................................................................................46
Figure 65
NetAdmin Log-in ........................................................................................................................................................46
Figure 66
USB port state .............................................................................................................................................................47
Figure 67
Rebooting the network module ............................................................................................................................47
Figure 68
Reset to default ..........................................................................................................................................................48
Figure 69
Upgrading the firmware 1 .......................................................................................................................................48
Figure 70
Upgrading the firmware 2 .......................................................................................................................................49
Figure 71
Upgrading the firmware 3 .......................................................................................................................................49
Figure 72
Dynamic IP configuration .......................................................................................................................................50
Figure 73
Static IP configuration ..............................................................................................................................................50
Figure 74
Network service configuration ..............................................................................................................................51
Figure 75
OCP configuration .....................................................................................................................................................51
Figure 76
Network user configuration ....................................................................................................................................52
Figure 77
CardPrinterTest ..........................................................................................................................................................53
Figure 78
Magnetic stripe encoding .......................................................................................................................................56
Figure 79
Contact smartcard encoding .................................................................................................................................58
Figure 80
Contactless smartcard encoding .........................................................................................................................59
Figure 81
Run CardPrinterFirmware ......................................................................................................................................60
Figure 82
Select Firmware .........................................................................................................................................................60
Figure 83
Update Firmware .......................................................................................................................................................61
Figure 84
Contact smartcard reader driver installation ..................................................................................................62
Figure 85
License agreement ...................................................................................................................................................63
Figure 86
Installing the contact smartcard reader driver ...............................................................................................63
Figure 87
Completing the smartcard reader driver installation ...................................................................................64

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Figure 88 Found New Hardware Wizard ..............................................................................................................................65
Figure 89
Installation method selection ................................................................................................................................66
Figure 90
Driver location .............................................................................................................................................................66
Figure 91
Completing the driver installation ........................................................................................................................67
Figure 92
Exclusive long cleaning card for SMART-31 printer ...................................................................................72
Figure 93
Printer cleaning start ................................................................................................................................................72
Figure 94
Printer cleaning Step 1 ............................................................................................................................................73
Figure 95
Printer cleaning Step 2 ............................................................................................................................................73
Figure 96
Printer cleaning Step 3 ............................................................................................................................................74
Figure 97
Printer cleaning Step 4 ............................................................................................................................................74
Figure 98
Printer cleaning Step 5 ............................................................................................................................................75
Figure 99
Printer cleaning Step 6 ............................................................................................................................................75
Figure 100
Thermal Print Head .............................................................................................................................................76
Figure 101
Print head setup .......................................................................................................................................................76
Figure 102
Print head replacement ........................................................................................................................................77
Figure 103
Print head angle .......................................................................................................................................................77
Figure 104
Printing quality trouble 1 .......................................................................................................................................79
Figure 105
Printing quality trouble 2 .......................................................................................................................................79
Figure 106
Printing quality trouble 3 .......................................................................................................................................80
Figure 107
Printing quality trouble 4 .......................................................................................................................................80
Figure 108
Printing quality trouble 5 .......................................................................................................................................81

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1. Introduction
1.1Printer outside features
For the user’s convenience, SMART-31 status can be seen through LED and the printer
can be controlled by LED button. It takes a power via the 24V adaptor provided with the
printer. Using USB and Network port, it is communicated with the user’s PC
The following shows the outside functional features found on the printer.
Figure 1 SMART-31 front features
Figure 2 SMART-31 rear features
There are three models in SMART-31 card printer series such as SMART-31S, SMART-31D
⑥Power switch
⑦
24V power connector
⑧
Network port
In case there is no
network option, it is
closed.
⑨
USB port
①Top cover open button
②
Fan
③
Input hopper
④
LED buttons
⑤
Output hopper
①②
③
④
⑤
⑧⑨
⑦
⑥

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SMART-31S (Figure.3) is the standard card printer. It can be printed in single side with the
encoding. This manual is prepared based on SMART-31S.
SMART-31D (Figure.4) has a flipper which can enable to print in both sides. SMART-31D can
print the both side of the card with the encoding.
Figure 3 SMART-31S (Standard) Figure 4 SMART-31D (Dual)

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1.2 Printer inside features
In SMART printer, the ribbon is installed by a ribbon cartridge which can be used semi
permanently. The following shows the inside functional features found on your SMART-31
printer.
Figure 5 SMART-31 Inside features
①Output hopper(Stacker)
Collect the printed card and/or encoded cards. Maximum 25 cards are loaded and the
extra printed/encoded card is passed out. It can be withdrawed when pulling forward.
②Input hopper
Load the cards for printing. Maximum 40 cards are loaded when cover is closed;
Maximum 80 cards are loaded when the cover is opened.
③Ribbon cartridge
Install the ribbon and the disposable cleaning roller.
④Thermal Print Head
This enables the cards to be printed.
(Caution!:This is very hot after printing. Do not contact the surface of the Thermal
Print Head with fingers or a sharp metal object to avoid degrading print quality or
damaging printer head permanently.)
①
②
③
④

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1.3 Ribbon cartridge features
SMART-31 printer uses the same ribbon cartridge as a SMART-30’s.
(However, the ribbon for SMART-31 is incompatible with SMART-30’s.
The color of gear part of the ribbon for SMART-31 is gray.)
Figure 6 Ribbon cartridge features
①Ribbon cartridge
-. Install a ribbon and a disposable cleaning roller provided with the ribbon.
-. In the case of SMART-31 R model, a ribbon is not used, and a disposable
cleaning roller is only installed and used.
-. This semi-permanent ribbon cartridge is a component of the printer. Printer does
not operate if it is broken or damaged. In this case, please contact printer reseller.
②③Take up & Supply parts
-. Ribbon is wrapped to the supply parts as the Picture. It should be installed as the
Figure.7
④Disposable cleaning roller
-. It removes dust on the surface of card to improve print quality before the card is
printed. It should be changed together with the ribbon.
-. After installing the disposable cleaning roller to the ribbon cartridge, peel off the
protective film.
-. It is provided with the ribbon.
-. In the case of SMART-31 R model, you have to purchase the disposable
cleaning roller from the reseller.
①
Ribbon cartridge
②
Take up parts
③
Supply parts
④
Disposable cleaning
roller
①
②③④

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1.4 Display and Buttons
The status of SMART-31 is displayed on the Watchman program of the Windows tray.
The simple status of SMART-31 is displayed by color of LED. It is red when boot up.
It is changed to ‘System Ready’ if the printer is fine. It is change to ‘Printing’ when the printer
is working. In case of sensing an error, it is changed to ‘Error’ status. Whenever the top
cover is opened, the operation is stopped and the status is ‘Top Cover Open’.

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2. Printer installation
2.1. Connecting a power and a USB cable
(1) SMART-31S
Connect the power and USB cable as the below picture. Please refer to the ‘Network
Configuration’ if you use the LAN connection.
Figure 7 SMART-31S Connection of power and USB cable
(2) SMART-31D
Connect the power and USB cable after turning the printer on its side as the below
picture. Please refer to the ‘Network Configuration’ if you use the LAN connection.
Figure 8 SMART-31D Connection of power and USB cable

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2.2. Fitting the ribbon
Before printing, prepare the related items such as a card, a ribbon and a cleaning roller.
In this section we invite you to know the proper method of installing the ribbon and the
cleaning roller into the printer.
(1) Turn off the printer
(2) Open the printer top cover by
pressing the top cover open button.
Figure 9 Top Cover open
(3) Take out the ribbon cartridge.
Figure 10 Take out the ribbon cartridge

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(4) Install a ribbon into the ribbon
cartridge as the right picture.
Figure 11 Loading the ribbon 1
(5) Insert the supply side of the
ribbon to no.1 hole and press the
opposite (no.2). Insert the take-up
side of the ribbon same method to
no.3 and no.4. After inserting,
tighten the ribbon.
(Caution! If the ribbon is not tightened, a
rolling up error might be happened.)
Figure 12 Loading the ribbon 2
(6) Install the disposable cleaning roller
to the ribbon cartridge.
Figure 13 Installing the cleaning roller
(7) Peel the protective wrapper from the
cleaning roller.
After removing the protective wrapper, the
cleaning roller should be kept clean from
fingerprints, dust and foreign substances
to avoid contamination because it is
adhesive.
(Caution! Do not use without peeling off
the protective wrapper because the
cleaning roller cannot perform its function.)
Figure 14 Peeling the protective wrapper
①
②
③
④

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(8) Install the ribbon cartridge into the
printer after installing the ribbon with a
cleaning roller
to the cartridge.
Figure 15 Installing the ribbon cartridge
(9) Close the top cover
(If it is not closed properly, check the
installation state of the ribbon cartridge.)
Figure 16 Close Top Cover

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2.3. Loading the cards
This section shows how to load the plastic cards.
(1) Open the input hopper cover.
Release two screws, insert a card to
use and fix screws after adjust the
card thickness device. 0.4mm and
0.8 mm cards are supported.
(Caution! If the adjustment is not correct, it
will make some error. Use the type of
cards in the specification of this manual.
Always keep the card surface clean state.)
Figure 17 Adjusting the card thickness Device
(2) To separate cards from each
other, push a stack of cards back
and forth to an angle about 45
degrees vertically.
(Static charge makes cards stuck with
significant adhesive force. These cards
must be physically separated from each
other before inserted into the feeder. If not
separated, feeding or printing problems
may occur.)
Figure 18 Preparing the card 1
Figure 19 Preparing the card 2

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(3) Stand the stack of cards
vertically after separating
Figure 20 Loading the cards 1
(4) Load the cards on the input
hopper properly and close the
hopper cover.
Figure 21 Loading the cards 2
(5) When insert each one card,
insert the card to the end as left
picture
(Caution! If the printer has a lock device,
a card can’t be inserted one by one.)
Figure 22 Loading the cards 3
Figure 23 Loading the cards 4

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2.4. The withdrawal of printed cards.
Printed cards are passed out to the stacker of front bottom side of SMART-31 printer.
Figure 24 SMART-31 Withdrawal a card
SMART-31’s stacker can be divided as following image.
so you can withdraw the printed cards
easily.
Figure 25 SMART-31 Dividing a stacker