idp SOLID-510S User manual

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User Manual
SOLID Series
SOLID-510S, SOLID-510D, SOLID-510L

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Copyright Notice
Users must respect the copyright laws applicable in their country. This manual must not be
photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the
means that might be, albeit electronic or mechanical, without the express, written authorization
of the company IDP card printer.
All information contained herein may be subject to modification without prior notice.
IDP card printer accepts no liability for any possible errors herein, nor for any accidental
damage or damage caused through the dissemination or the use of this manual.
Trademarks
SOLID-510 is a trademark and IDP is a registered trademark of IDP card printer. Windows is
registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are
marks of their respective holders. SOLID-510 Design is a trademark of IDP.
Return Materials Authorization
In order to make a warranty claim you must contact an IDP Reseller. You will be responsible for
packaging the printer for shipment and the costs of shipping and insurance of the printer from
the point of use of the printer to the IDP Reseller. The IDP Reseller will bear the costs of
shipping and insuring the printer from the repair location to the address from which the printer
was shipped.
Before returning any equipment for in-warranty or out-of warranty repair, contact an IDP
Reseller or an IDP Service Center for a Return Materials Authorization (RMA) number. Repack
the equipment in the original packing material and mark the RMA number clearly on the outside
of the box. For more information about RMA or IDP warranty statements, refer to the Warranty
booklet on the quick install guide.

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Table of Contents
1. Introduction .......................................................................................................................10
1.1 Printer outside features......................................................................................................10
1.2 Printer inside features.............................................................................................................13
1.3 Ribbon cartridge features...................................................................................................15
1.4 Display and Buttons............................................................................................................16
2. Printer installation .............................................................................................................17
2.1. Connecting a power and a USB cable..............................................................................17
2.2. Fitting the ribbon..................................................................................................................19
2.3. Fitting a laminating film......................................................................................................22
2.4. Loading the cards................................................................................................................23
2.5. The withdrawal of printed cards. ......................................................................................25
2.6. Rear Stacker (Option)..........................................................................................................26
2.7. Driver installation (Windows 7 / 8 / 10) ............................................................................27
3. Driver configuration ..........................................................................................................31
3.1. Printer Properties....................................................................................................................31
3.2. Advanced Options.................................................................................................................. 35
3.3. Other settings..........................................................................................................................38
4. Utilities ................................................................................................................................41
4.1. Card Printer Config.................................................................................................................41
4.2. Network configuration ...........................................................................................................53
4.3. Card Printer Test..................................................................................................................... 62
4.4. Firmware update .....................................................................................................................69

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5. Optional device driver installation .................................................................................71
5.1. Contact smartcard reader......................................................................................................71
5.2. Contactless smartcard reader..............................................................................................74
6. Troubleshooting ................................................................................................................77
6.1. Error Message .........................................................................................................................77
6.2. Cleaning the printer................................................................................................................81
6.3 TPH (Thermal Print Head) replacement............................................................................... 85
6.4. Laminator Head Replacement ..............................................................................................87
6.5. Card movement.......................................................................................................................89
6.6. Printing quality........................................................................................................................90
6.7. Magnetic stripe encoding......................................................................................................92
6.8. General operation ...................................................................................................................92
7. Specification ......................................................................................................................94

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Table of Figures
Figure 1 SOLID-510 front features..................................................................................................................10
Figure 2 SOLID-510 rear features...................................................................................................................11
Figure 3 SOLID-510S (Standard).....................................................................................................................12
Figure 4 SOLID-510D (Dual)...............................................................................................................................12
Figure 5 SOLID-510L (Laminator)...................................................................................................................12
Figure 6 SOLID-510 Inside features...............................................................................................................13
Figure 7 Ribbon cartridge features................................................................................................................15
Figure 8 SOLID-510 Display and Buttons...................................................................................................16
Figure 9 SOLID-510S Connection of power and USB cable.............................................................17
Figure 10 SOLID-510D Connection of power and USB cable..........................................................17
Figure 11 SOLID-510L Connection of powers and USB cable - 1..................................................18
Figure 12 SOLID-510L Connection of powers and USB cable - 2..................................................18
Figure 13 Top Cover open..................................................................................................................................19
Figure 14 Take out the ribbon cartridge......................................................................................................19
Figure 15 Loading the ribbon 1........................................................................................................................20
Figure 16 Loading the ribbon 2........................................................................................................................20
Figure 17 Installing the cleaning roller........................................................................................................20
Figure 18 Peeling the protective wrapper..................................................................................................21
Figure 19 Installing the ribbon cartridge....................................................................................................21
Figure 20 Close Top Cover.................................................................................................................................21
Figure 21 Take out the film cartridge............................................................................................................22
Figure 22 Loading the laminating film..........................................................................................................22
Figure 23 Installing the film cartridge...........................................................................................................22
Figure 24 Adjusting the card thickness lever ..........................................................................................23
Figure 25 Preparing the card 1.........................................................................................................................23
Figure 26 Preparing the card 2.........................................................................................................................23

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Figure 27 Loading the cards 1..........................................................................................................................24
Figure 28 Loading the cards 2..........................................................................................................................24
Figure 29 Loading the cards 3..........................................................................................................................24
Figure 30 Loading the cards 4..........................................................................................................................24
Figure 31 SOLID-510 Withdrawal a card .....................................................................................................25
Figure 32 SOLID-510 Dividing a stacker.....................................................................................................25
Figure 33 SOLID-510S installation of Rear Stacker ..............................................................................26
Figure 34 SOLID-510D installation of Rear Stacker..............................................................................26
Figure 35 SOLID-510L installation of Rear Stacker...............................................................................26
Figure 36 Install Win7 driver 1..........................................................................................................................27
Figure 37 Install Win7 driver 2..........................................................................................................................27
Figure 38 Install Win7 driver 3..........................................................................................................................27
Figure 39 Install Win7 driver 6..........................................................................................................................28
Figure 40 Install Win7 driver 8..........................................................................................................................28
Figure 41 Install Win7 driver 9..........................................................................................................................28
Figure 42 Install Win7 driver 10.......................................................................................................................28
Figure 43 Install Win7 driver 11.......................................................................................................................29
Figure 44 Install Win7 driver 12.......................................................................................................................29
Figure 45 Install Win7 driver 13.......................................................................................................................29
Figure 46 Install Win7 driver 14.......................................................................................................................30
Figure 47 Install Win7 driver 15.......................................................................................................................30
Figure 48 Printer properties...............................................................................................................................31
Figure 49 Layout......................................................................................................................................................31
Figure 50 Input / Output.......................................................................................................................................32
Figure 51 Printing....................................................................................................................................................32
Figure 52 Laminating.............................................................................................................................................33
Figure 53 Encoding................................................................................................................................................34

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Figure 54 Magnetic Encoding Advanced Option....................................................................................34
Figure 55 Load/Save Option..............................................................................................................................35
Figure 56 Printer sharing.....................................................................................................................................38
Figure 57 Ports.........................................................................................................................................................38
Figure 58 Advanced...............................................................................................................................................39
Figure 59 Color Management............................................................................................................................39
Figure 60 Security...................................................................................................................................................40
Figure 61 Service.....................................................................................................................................................40
Figure 62 CardPrinterConfig Log-in..............................................................................................................41
Figure 63 CardPrinterConfig start..................................................................................................................41
Figure 64 CardPrinterConfig –Card Printer Basic Setup..................................................................42
Figure 65 Color density........................................................................................................................................44
Figure 66 Resin Black density..........................................................................................................................44
Figure 67 Overlay density...................................................................................................................................45
Figure 68 CardPrinterConfig –Card Printer Advanced Setup.........................................................46
Figure 69 CardPrinterConfig –Flipper Setup...........................................................................................49
Figure 70 CardPrinterConfig –Laminator Basic Setup.......................................................................50
Figure 71 CardPrinterConfig –Laminator Advanced Setup.............................................................52
Figure 72 Rear view of SOLID-510 printer 1..............................................................................................53
Figure 73 Rear view of SOLID-510 printer 2..............................................................................................53
Figure 74 Running the NetAdmin ...................................................................................................................54
Figure 75 Network printer is not found........................................................................................................54
Figure 76 Connecting to USB port.................................................................................................................55
Figure 77 NetAdmin Log-in................................................................................................................................55
Figure 78 USB port state.....................................................................................................................................56
Figure 79 Rebooting the network module..................................................................................................56
Figure 80 Reset to default...................................................................................................................................57

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Figure 81 Upgrading the firmware 1..............................................................................................................57
Figure 82 Upgrading the firmware 2..............................................................................................................58
Figure 83 Upgrading the firmware 3..............................................................................................................58
Figure 84 Dynamic IP configuration..............................................................................................................59
Figure 85 Static IP configuration ....................................................................................................................59
Figure 86 Network service configuration...................................................................................................60
Figure 87 OCP configuration.............................................................................................................................60
Figure 88 Network user configuration..........................................................................................................61
Figure 89 CardPrinterTest...................................................................................................................................62
Figure 90 Magnetic stripe encoding..............................................................................................................65
Figure 91 Contact smartcard encoding.......................................................................................................67
Figure 92 Contactless smartcard encoding..............................................................................................68
Figure 93 run CardPrinterFirmware...............................................................................................................69
Figure 94 Select Firmware..................................................................................................................................69
Figure 95 Update Firmware................................................................................................................................70
Figure 96 Contact smartcard reader driver installation......................................................................71
Figure 97 License agreement............................................................................................................................72
Figure 98 Installing the contact smartcard reader driver...................................................................72
Figure 99 Completing the smartcard reader driver installation......................................................73
Figure 100 Found New Hardware Wizard ...................................................................................................74
Figure 101 Installation method selection...................................................................................................75
Figure 102 Driver location ..................................................................................................................................75
Figure 103 Completing the driver installation..........................................................................................76
Figure 104 Exclusive long cleaning card for SOLID-510 printer....................................................81
Figure 105 Printer cleaning start.....................................................................................................................81
Figure 106 Printer cleaning Step 1.................................................................................................................82
Figure 107 Printer cleaning Step 2.................................................................................................................82

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Figure 108 Printer cleaning Step 3.................................................................................................................83
Figure 109 Printer cleaning Step 4.................................................................................................................83
Figure 110 Printer cleaning Step 5.................................................................................................................84
Figure 111 Printer cleaning Step 6.................................................................................................................84
Figure 112 Thermal Print Head.........................................................................................................................85
Figure 113 Print head setup...............................................................................................................................85
Figure 114 Print head replacement................................................................................................................86
Figure 115 Print head angle...............................................................................................................................86
Figure 116 Disassemble the Laminator Head..........................................................................................87
Figure 117 Assemble the New Laminator Head......................................................................................88
Figure 118 Printing quality trouble 1.............................................................................................................90
Figure 119 Printing quality trouble 2.............................................................................................................90
Figure 120 Printing quality trouble 3.............................................................................................................91
Figure 121 Printing quality trouble 4.............................................................................................................91
Figure 122 Printing quality trouble 5.............................................................................................................91

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1. Introduction
1.1Printer outside features
For the user’s convenience, SOLID-510 status can be seen through LCD with LED and
the printer can be controlled by two LED buttons. It takes a power via the 24V adaptor
provided with the printer. Using USB and Network port, it is communicated with the user’s
PC
The following shows the outside functional features found on the printer.
Figure 1 SOLID-510 front features
①Top cover open button
②External contactless
Smartcard encoding
position
③Fan
④Input hopper
⑤LED buttons
⑥LCD show the process
status
①
②
③
④
⑤
⑥

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Figure 2 SOLID-510 rear features
⑦Backside card outlet
⑧Stacker fixing Hole
⑨Power switch
⑩24V power connector
⑪Network port
In case there is no
network option, it is
closed.
⑫USB port
⑧
⑨
⑩
⑪
⑫
⑦

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There are three models in SOLID-510 card printer series such as SOLID-510S, SOLID-510D,
SOLID-510L.
SOLID-510S (Figure.3) is the standard card printer. It can be printed in single side with the
encoding. This manual is prepared based on SOLID-510S.
SOLID-510D (Figure.4) has a flipper which can enable to print in both sides. SOLID-510D can
print the both side of the card with the encoding.
SOLID-510L (Figure.5) produces long-life cards for ID and access control with customizable
security features and ability to print smart cards. To cater to expanding requirement in card
security, SOLID-510L’s DLW(Direct to Laminating in a Wink) technology provides the most stable
& fast laminating solutions.
Figure 3 SOLID-510S (Standard)
Figure 4 SOLID-510D (Dual)
Figure 5 SOLID-510L (Laminator)

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1.2 Printer inside features
In SOLID printer, the ribbon is installed by a ribbon cartridge which can be used semi
permanently. The following shows the inside functional features found on your SOLID-510
printer.
Figure 6 SOLID-510 Inside features
①Output hopper(Stacker)
Collect the printed card and/or encoded cards. Maximum 40 cards are loaded and the
extra printed/encoded card is passed out. It can be withdrawed when pulling forward.
②Input hopper
Load the cards for printing. Maximum 100 cards are loaded when cover is closed;
Maximum 200 cards are loaded when the cover is opened.
③Card thickness control lever
Adjust the cards thickness.
④Ribbon cartridge
Install the ribbon and the disposable cleaning roller.
①
②
③
④
⑤

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⑤Thermal Print Head
This enables the cards to be printed.
(Caution!:This is very hot after printing. Do not contact the surface of the Thermal
Print Head with fingers or a sharp metal object to avoid degrading print quality or
damaging printer head permanently.)

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1.3 Ribbon cartridge features
SOLID-510 printer uses the same ribbon cartridge as a SOLID-500’s.
(However, the ribbon for SOLID-510 is incompatible with SOLID-500’s.
The color of gear part of the ribbon for SOLID-510 is gray.)
Figure 7 Ribbon cartridge features
①Ribbon cartridge
-. Install a ribbon and a disposable cleaning roller provided with the ribbon.
-. This semi-permanent ribbon cartridge is a component of the printer. Printer does
not operate if it is broken or damaged. In this case, please contact printer reseller.
②③Take up & Supply parts
-. Ribbon is wrapped to the supply parts as the Picture. It should be installed as the
Figure.7
④Disposable cleaning roller
-. It removes dust on the surface of card to improve print quality before the card is
printed.
It should be changed together with the ribbon.
-. After installing the disposable cleaning roller to the ribbon cartridge, peel off the
protective film.
-. It is provided with the ribbon.
①Ribbon cartridge
②Take up parts
③Supply parts
④Disposable cleaning
roller
①
②
③
④

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1.4 Display and Buttons
Control panel of Printer consists of 2 lines LCD and 2 buttons. The 2 buttons have the functions
as shown in the Figure 8.
Figure 8 SOLID-510 Display and Buttons
The status of SOLID-510 is ‘Initializing’ when boot up. It is changed to ‘System Ready’ if the
printer is fine. It is change to ‘Printing’ when the printer is working. In case of sensing an error,
it is changed to ‘Error’ status. Whenever the top cover is opened, the operation is stopped and
the status is ‘Top Cover Open’.
The functions of the button under each status are as below table.
Status
Left Button
Right Button
Initializing
N/A
N/A
System Ready
Ribbon Type/Balance
Sleep (Hold on 5 seconds)
Laminating Film Type/ Balance
Initializing (When Sleep Mode)
User Printed Counts
Do Test Print
Ok
Network IP Address
Subnet
Gateway
Network MAC Address
Pulling out the card
Printing
N/A
N/A
Error
Retry
Cancel
Top Cover Open
Move to backward a card
Move to forward a card
Cleaning Mode (when both buttons are pushed)
Left
Button
Right
Button
Two Line LCD

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2. Printer installation
2.1. Connecting a power and a USB cable
(1) SOLID-510S
Connect the power and USB cable as the below picture. Please refer to the ‘Network
Configuration’ if you use the LAN connection.
Figure 9 SOLID-510S Connection of power and USB cable
(2) SOLID-510D
Connect the power and USB cable after turning the printer on its side as the below
picture. Please refer to the ‘Network Configuration’ if you use the LAN connection.
Figure 10 SOLID-510D Connection of power and USB cable

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(3) SOLID-510L
SOLID-510L needs two power cables. Connect powers and USB cable after turning the
printer on its side as the below picture. Please refer to the ‘Network Configuration’ if you
use the LAN connection.
SOLID-510L has two power switches so please turn on both switches.
Figure 11 SOLID-510L Connection of powers and USB cable - 1
Figure 12 SOLID-510L Connection of powers and USB cable - 2

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2.2. Fitting the ribbon
Before printing, prepare the related items such as a card, a ribbon and a cleaning roller.
In this section we invite you to know the proper method of installing the ribbon and the
cleaning roller into the printer.
(1) Turn off the printer
(2) Open the printer top cover by
pressing the top cover open button.
Figure 13 Top Cover open
(3) Take out the ribbon cartridge.
Figure 14 Take out the ribbon cartridge

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(4) Install a ribbon into the ribbon
cartridge as the right picture.
Figure 15 Loading the ribbon 1
(5) Insert the supply side of the ribbon
to no.1 hole and press the opposite
(no.2). Insert the take-up side of the
ribbon same method to no.3 and no.4.
After inserting, tighten the ribbon.
(Caution! If the ribbon is not tightened, a rolling
up error might be happened.)
Figure 16 Loading the ribbon 2
(6) Install the disposable cleaning roller
to the ribbon cartridge.
Figure 17 Installing the cleaning roller
①
②
③
④