Canon C5000 - MultiPASS Color Inkjet Printer User manual

MultiPASS C5000
SERVICE
MANUAL
Canon

Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of products. This manual covers all localities where the products we sold. For this
reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in
products. When changes occur in applicable products or in the content of this manual, Canon will release
technical information as the need arises. In the event of major changes in the contents of this manual over a
long or short period, Canon will issue a new editions of this manual.
The following paragraph does not apply to any countries where such provisions are
inconsistent with local law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced or translated into another language, in whole or in part, without the written consent of
Canon Inc..
Copyright 0 1997 by Canon Inc.
CANON INC.
Office Imaging Products Technical Support Dept. 2
5-1 Hakusan 7-Chome, Toridecity, lbaraki 302, Japan
DTP System
This mnnunl was produced on an Apple Macintosh” personal computer, final pages wer” printed on Canon
SUPER LASER SHOT R406 PS.
All graphics were produced with Macromedia FreeHand’.
All documrwts and all page layouts were created with &arkXPress”.

The marks used in this manual have the following meanings
A
A
63
e
NOTE
REFERENCE
Meaning
States a precaution to be taken to prevent danger to personnel, damage to
the product, or damage to electronic components by discharge of static
electricity. for example.
States a precaution to be taken to prevent damage to electronic components
by electrostatic discharge.
Informs you of fire-related cautions.
Informs you that the plug must be removed from the power outlet before
starting an operation.
Gives useful information to understand descriptions.
Indicates sections to be read to obtain mere detailed information.
I

This manual is divided into five parts, and contains information required for servicing the
product.
Part 1: Facsimile
This section describes the facsimile function of the respective product.
Part 2: Printer
This section describes the printer function of the respective product.
Each of the above parts is further divided into the following four chapters:
Chapter 1: General Description
This part explains product specifications and the how to service the unit safely. It is very
important, so please read it.
Chapter 2: Technical Reference
This part explains the technical theory of the product
Chapter 3: Maintenance and Service
This part explains how to maintain the products for adjustment and troubleshooting and
service operations and service switches.
Chapter 4: Appendix
This part explains the informations of the optional products and user data flow.
z :
0
l For more details of user operations and user reports, see the separate volume
:
: -
of USER’S GUIDE.
l Procedure for assembly/disassembly and greasing points are not given in this
REFERENCE
manual. See the illustrations in the separate volume of PARTS CATALOG.
l Detailed description of each SSSW/parameter is not given in this manual
except the new SSSWslparameters added to this model.
See G3 Facsimile Service Data Handbook (supplied separately) for details
them.
l See the G3 Facsimile Error Code L~sf (Rev. 1, supplied separate/y) for details of
the error codes not shown in this mnnual.
l Detailed description of connector Locations and Signal Descriptions in not
given in this manual.
See the Circuit Diagram for details them.
II

REVISION
I
CONTENT
0
I
Original

fart 1: Facsimile
Page
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Chapter 1: General Description
1.
2.
3
4
5
FEATURES
1 .I Overview
SPECIFICATIONS
2.1
General Specification
2.2
Communication Specification
2.3 Scanner Specification
2.4 Printer Specification
2.5 Copy Specification
2.6 Function
OVERVIEW
3.1 External View
3.2 Operation Panel
3.3 Consumables
3.3.1
BJ cartridge and ink cartridge and BJ cartridge container
3.3.2 Print media
DIMENSIONS
SAFETY & PRECAUTIONS
5.1
5.2
5.3
Personnel Hazards
5.1 .I Electrical shock
5.1.2 High-temperature parts
5.1.3 Fire hazards
5.1.4 Moving pads
5.1.5 Preventing ink stains
General Cautions
5.2.1 Unit cautions
5.2.2 BJ cartridge cautions
5.2.3 Ink cartridge cautions
Servicing Cautions
5.3.1 Damage from static charge
5.3.2 Scanner unit
5.3.3 Print assembly
5.3.4 Paper feed section
5.3.5 Control boards
5.3.6 Opening the upper Cover
5.4 Data-related precautions
5.4.1
Data in the image storage memory (DRAM)
5.4.2 Data in the control processing memory (SRAM)
5.4.3 Data in the EEPROM
5.4 4 SCNT board replacement precautions
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5.5
5.4.5 Data initialization through service operation
Protective Mechanism
55.1 Data battery backup function
5.5.2 BJ cartridge maintenance features
5.53 Heat protection mechanism
5.5.4 Overcurrent protection
5.5.5 Lightning protection
5.56 Power leakage protection
6. QUALIFICATION REQUIRED FOR INSTALLATION WORK
Chapter 2: Technical Reference
1.
2.
3.
4.
5.
6.
COMPONENT LAYOUT
SCANNER MECHANISM
PAPER SUPPLY MECHANISM
PRINTER SECTION
BJ CARTRIDGE
5.1 Structure
5.2 BJ Head Driver Block Diagram
5.3 Printing Signal
ELECTRIC CIRCUIT
6.1 Component Block Diagram
6.2 Circuit Board Components
6.3 Flow of Image Signals
COMMUNICATION SYSTEM OPERATIONS
7.1 FAX/TEL Switching
7.1 .l Settings
7.1.2 Parameters
7.2 Answering Machine Connection
7.2.1 Settings
7.2.2 Parameters
NEW FUNCTION
8.1 Color Scanning Ability
8.1 .I Contact sensor specifications
8.1.2 Reading color documents
Chapter 3: Maintenance & Service
1. MAINTENANCE LIST
1.1 Consumables
1.2
Cleaning
1.3
Periodic Inspection
1.4 Periodic Replacement Parts
1.5 Adjustment Items
1.6 General Tools
V

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1.7 Special Tools
2. HOW TO CLEAN PARTS
2.1 Main Unit Outer Covers
2.2 Separation Roller
2.3 Document Feed/Eject Roller
2.4 Separation Guide
2.5 Scanning Glass (Contact Sensor)
2.6 White Sheet
2.7 Printer Platen
3. ADJUSTMENT
3.1 CS LED Lights-on Duration Adjustment
3.2 Vertical Alignment Correction
3.3 Head Gap Adjustment
4. TROUBLESHOOTING
4.1 Troubleshooting Index
4.2 Errors Shown on the Display
4.2.1 User error message
4.2.2 Error codes
4.3 Errors not Shown on the Display
4.3.1 General errors
4.3.2 Printing problem
4.3.3 Scanning problem
5. SERVICE SWITCHES
5.1 Hardware Switches
5.2 Service Data Sening
5.2.1 Service data overview
5.22 Service data registration/setting method
5.2.3 Service data setting
5.2.4 Explanation of service data
5.2.5 New SSSWslparameters added to this model
6. TEST FUNCTIONS
6.1 User Test Print Functions
6.1 .l Nozzle check
6.2 Service Test Functions
6.2.1 Test mode overview
6.2.2 Test mode flowchart
6.2.3 D-RAM tests
6.2.4 CS tests
6.2.5 PRINT test
6.2.6 Modem and NCU tests
6.2.7 Faculty tests
7. SERVICE REPORT
7.1 Report Output Function
VI

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7.1 .I User report output functions
7.1.2 Service report output functions
6. WIRING DIAGRAM
6.1 Wiring Diagram
8.2 Connector Name and Signal Descriptions
Chapter 4: Appendix
1. INSTALLATION
1 .I Setting Up
1.2 Checking Operations
2. USER DATA FLOW
2.1 USER DATA FLOW (by Operation Panel)
2.2 USER DATA FLOW (by MultiPASS Desktop Manager)
2.3 SPECIAL MODE FLOW (by Operation Panel)
3. MAKER CODE
INDEX
VII

Part 2: Printer
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3- 1
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3- 1
3- 2
3- 2
Chapter 1: General Description
1. FEATURES
2. SPECIFICATIONS
2.1 Basic Specifications
2.2 Interface Specifications
3. OVERVIEW
3.1 Interface Connector
3.2 Printer Operation Panel
4. SAFETY & PRECAUTIONS
4.1 Personnel Hazards
4.2 General Cautions
4.2.1 Connecting the interface cable
4.2.2 Data lost when power cord is pulled out
4.2.3 Data reset
5. RESTRICTIONS
Chapter 2: Technical Reference
1, THEORY OF OPERATIONS
2.1 Outline
2.2 Mechanical Overview
2.3 Data Flow
2.4 Printing
2.5 Circuit Overview
2.51 Printer circuit
2.6 720 dpi Printing/Smoothing Feature
2.6.1 Canon extension mode
2.6.2 Emulation mode
2.7 Printing Modes
2.7.1 Printing mode
2.7.2 Photoprint mode
2.6 Optimum Printing Direction Control
2.9 Ink Smear Control
2.10 Bi-Centronics Interface
2.10.1 Functions
2.10.2Structure
Chapter 3: Maintenance & Service
1. MAINTENANCE LIST
2. HOW TO CLEAN PARTS
3. ADJUSTMENT
4. TROUBLESHOOTING
4.1 Errors Shown on the Display
VIII