Ingenico APOS A8 User manual

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
APOS A8
User Guide

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
2
Contents
1_Introduction 4
5
5
8
6
2_Presentation
2_1 Content of the box
2_2 Overview of the APOS A8
2_3 Keypad Functions
9
3_1 Power on/Power off the terminal
10
3_2 Readings cards
9
3_Use of the terminal
11
3_3 Usage of Front Camera
12
3_4 Headphone jack and Micro USB
4_2_1 SAM1 / SAM2 / SIM
4_2_2 MicroSD memory card
8
2_4 Touch Panel
12
4_Installation
12
4_1 Recommendations
13
4_2 Installing modules
13
14
15
4_3 Paper roll
4_3_1 Main characteristics of Ingenico paper roll 15
4_3_2 Installing paper roll 16

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
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17
4_4 Battery
4_4_1 Charging the battery
4_4_2 Installing the battery
5_Recommendations 18
18
5_1 Safety
6_Standard
6_1 Environment (WEE, batteries and
Packaging)
7_Troubleshooting
25
5_2 Security of your terminal 22
5_3 Fixed installation 22
5_4 Cleaning the terminal 24
5_5 Transport and storage 24
25
17
26
17

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
4
1_Introduction
We hope that you will be fully satised with your new APOS A8
terminal.
Read this guide to understand and make the best use of your terminal.
It presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
5
2_Presentation
A battery pack
This user guide
The power supply unit provided with your equipment is
specially designed for Ingenico terminals. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
WARNING
Keep the packaging. It must be re-used whenever the
terminal is shipped.
ADVICE
Power adapter
APOS A8 terminal unit equiped with a paper roll
2_1 Content of the box

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
6
2_2 Overview of the APOS A8
1. Contactless landing zone 1
2
3
4
5
6
8
9
10
11
14
2. LCD and touch screen
3. Smart card reader
4. Magnetic card reader
5.Microphone
6. Easy Loading Printer
7. Power Key
8. Volume Keys
9. Front scanner
10. LEDs for
Contactless Card
11. Charging LED
12. Battery cover
13. Headphone jack
14. Micro USB connector
7
12 13

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
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16 17
18
19
15. SIM card slot
16. MicroSD slot
17. Extended interface
18. Buzzer
19. Speaker
20
21
2224
20. SAM cards slots
21. Battery socket
22. Battery compartment
23. Flash
24. Rear camera
445g (including battery)
183mm x 84mm x 64mm
Weight
Dimension (L x W x H)
100-240VAC/50-60Hz Class II
Electrical mains network
15
23

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
8
2_3 Keypad Functions
The terminal has three physical keys at the upper right at the top of the
screen, a power button and two volume keys, and three touch keys at
the bottom, Menu , Home and Back keys.
Power button
Menu
2_4 Touch Panel
The APOS A8 device is equipped with touch panel that allows you
capture functions and menus by your nger or use a stylus.
Back
Home
Home

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
9
3_1 Power on/Power off the terminal
3_Use of the terminal
Before using the terminal, always check if the roll of paper
is present.
ADVICE
To power on: Make sure the terminal battery is correctly installed and
Press <Power> button for about 1s until the display is turned up.
To power off: Press <Power> button for more than 2s until the display
show the following gure, then press <Power off>.
If the battery is empty, the terminal automatically shuts off.
Abnormal power off :
When the device works abnormally, for example, it is crashed and no
actions menu popped out while pressing the power button, please
long-press the power button for 6s, the device will be automatically
powered off.
Screen saver mode :
Short-press the power button for about 0.5s, the terminal display will
be turned on or off.

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
10
Magnetic stripe card
3_2 Reading cards
Insert the card horizontally with the metal
chip facing upward and leave in position
throughout the transaction.
Smart card
The card can be read bi-directionally, with the
stripe facing the terminal. Use a regular movement
in order to ensure a reliable card reading.

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
11
Bring the card rmly up to the active
zone.
Keep the card close to the reader during
the transaction.
On the front, LEDs are displayed to
indicate transaction processing.
Contactless card
3_3 Usage of Front Camera
The brightness of the mobile
phone must be set to the
brightest or not less than 2/3
of the maximum brightness.
The screen of the mobile
phone must face the front
scanning head above the
terminal screen and keep it
stationary.
Front scanning
head
10 cm<h<30cm
The screen of the mobile phone must be parallel to the front
scanning head.
The vertical distance between the screen of the mobile phone
and the front scanning head should be between 10~ 30 cm; 20
cm would be the best.
The terminal will beep with a successful scanning.

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
12
3_4 Headphone jack and Micro USB
There are a 3.5mm headphone jack and a
Micro USB A connector on the left side of
the terminal.
The connector manages Host and Slave
connections.
Headphone jack
MicroUSB
4_1 Recommendations
4_Installation
from -10°C to +50°C
from 10% to 90°C, Non-condensing
Ambient temperature*
Max relative humidity
Operating conditions
(*) Excluding battery charging
from 0°C to +50°C
Ambient temperature
Battery charging conditions
from -20°C to +70°C
from 5% to 90°C, Non-condensing
Ambient temperature*
Max relative humidity
Storage conditions

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
13
Close the trapdoor
Turn the terminal and
remove the trapdoor.
4_2 Installing modules
4_2_1 SAM1 / SAM2 / SIM
Switch off the terminal before opening the trapdoor.
WARNING
The SAM/SIM connectors are located inside the terminal, in a closed
compartment.
SAM1, SAM2 and SIM are
identied by the engraved
marks on the lower
housing.
When introducing a SAM/
SIM in its slot, be sure
to put the cut corner as
indicated on the picture.

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
14
The terminal supports MicroSD up to 32GB.
APOS A8 is equipped with a dual SAM slot.
When using two SAM cards, it is recommended to insert the
bottom one rst, then the top one.
When using only one SAM card, it is recommended to insert
SAM1 slot (bottom).
ADVICE
SIM and SAM cards share the same form factor, please do be
careful to the SIM card socket position.
ADVICE
4_2_2 MicroSD memory card
Switch off the terminal before opening the trapdoor.
WARNING
MicroSD connector is located inside the terminal, in a closed
compartment.
Turn the terminal and remove the trapdoor.
Slide the cover to the right and pull to open
it. Insert MicroSD card, push the cover to close
and slide it to the left to lock it. Be sure to put
the MicroSD contacts downside and the cut
corner as indicated on the gure.
Close the trapdoor.
MicroSD are identied by the engraved marks
on the lower housing.

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
15
Storage in hot wet places (near air-conditioner, humidity higher
than 85%).
4_3 Paper roll
4_3_1 Main characteristics of INGENICO
paper roll
White
58 mm
Color
Width
40 mm
Diameter
About 18 meters
Length
R40 paper roll characteristics Precisions
The thermal paper can be deteriorated by poor storage conditions, so
we recommend you to avoid:
Exposure to sunlight or ultraviolet for long periods.
Contact with organic solvents (solvent type adhesive).
Direct contact with materials containing plasticizers (PVC
transparent folders or envelopes).
Direct contact with «diazo» papers.
Direct contact with water
Rubbing or pressing the paper too strongly
For best product performance, only use heat sensitized
paper approved by Ingenico.
WARNING

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
16
4_3_2 Installing paper roll
Open the paper cover by lifting the catch located at the top of
APOS A8 and pull the cover to the rear of the terminal.
Insert the paper roll in the compartment following the directions
shown on the below picture.
Pull the paper up to the top of terminal, maintain the paper and
close the cover
Press simultaneously on both upper corners of the paper ap
until it clips into position.
If you insert a new R40 paper roll, tear off the rst length
(one complete turn to avoid printing on adhesive footprint).
ADVICE
Switch off the terminal prior to installing a paper roll. Use
only paper approved by Ingenico.
The use of no-approved paper is likely to damage the printer
of your terminal.
WARNING

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
17
When does the battery need to be charged?
How can the battery be charged?
When used daily, the terminal charges its battery each
time the power adapter is connected. Charging starts
automatically.
Using the power adaptor
Connect the power adapter to the terminal micro USB type
A connector located on the left side of the terminal.
Connect the power adapter to the power supply mains
network.
Check if the Red LED at the top of front is lighted (it means
battery charging).
Locate the battery pack connector beside the battery
compartment
Plug the battery pack connector according to the connector
locating system.
Place the battery pack in its compartment
Close the battery trapdoor.
Check that the terminal is not connected to the main electric
network.
WARNING
4_4 Battery
4_4_1 Charging the battery
Turn your terminal and unclip the battery trapdoor by pushing the
clips as shown with the arrow on the picture.
Disengage the trapdoor.
Take the battery pack included in the box
4_4_2 Installing the battery

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
18
5_Recommendation
5_1 Safety
Disconnect the APOS A8 power supply block adapter from the electrical
mains network.
Powering down the APOS A8
The APOS A8 is tted with an internal lithium cell which should only be
accessed by a qualied technician.
Lithium cell
Battery
APOS A8 is tted with battery specially designed for this terminal.
Only use the appropriate chargers and batteries listed in the
Ingenico’s catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery container.
Used batteries must be disposed of at the appropriated sites.
The lifespan of battery depends on :
Features used
Number of charge and discharge cycles
Use temperature

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
19
There is a risk of explosion if the battery is incorrectly
replaced or is placed in a re.
WARNING
Electrical power supply network
The electrical outlet must meet the following criteria :
Must be installed near the equipment and easily accessible.
Do not short-circuit the battery.
Do not attempt to open the battery container.
The power supply label contains eleven symbols:
CCC (China Compulsory Certicate) Mark
The Regulatory Compliance Mark (RCM)
International Efciency Marking Protocol (Energy Star
Level 6)
In door use only
“Conformité Européenne” or CE Mark
Double insulation symbol
5 Years China RoHS symbol

APOS A8
05/18
Copyright© 2018 Ingenico
All rights reserved
20
10 Years China RoHS symbol
BSMI (Taiwan)
PSE Mark (Japan)
Recycle in accordance with the waste electronic &
electrical equipment directive
Underwriters Laboratories Inc (US Compliance)
Made from recyclable material
Low density version of Polyethylene (LDPE)
Chlorinated Polyethylene (CPE)
Dispose of batteries at a hazardous waste collection site
or recycling facility
Risk of explosion if the battery is incorrectly replaced or
is placed in a re