Ingenico EFT930 B User manual

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE
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www ingenico com
EFT930 Wireless Series
U s e r G u i d e

EFT930 Wireless Series • 2/36 Copyright © 2009 Ingenico
9000001568 R11 000 02/941 All rights reserved
Contents
1. Introduction __________________________________________________ 4
2. Presentation__________________________________________________ 4
2 1 Content of the box ____________________________________________________4
2 2 Overview of the EFT930 ________________________________________________5
2 3 Keyboard details and functionality _______________________________________6
3. Use o the terminal ____________________________________________ 6
3 1 Adjusting contrast_____________________________________________________6
3 2 Reading card _________________________________________________________7
3 3 Switching off the terminal ______________________________________________8
3 4 Installing the terminal on the base________________________________________8
4. Installation ___________________________________________________ 9
4 1 Recommendations ____________________________________________________9
4 2 Terminal connections __________________________________________________9
4 3 Installing Modules____________________________________________________ 10
4 3 1 SAM1/SAM2 _________________________________________________________________ 10
4 3 2 SAM3/SAM4 or SIM ___________________________________________________________ 10
4 3 3 MMC or SD Memory Card________________________________________________________ 11
4 4 Paper roll ___________________________________________________________ 12
4 4 1 Mains characteristics of INGENICO paper roll ________________________________________12
4 4 2 Installing paper roll _____________________________________________________________12
4 5 Battery _____________________________________________________________ 14
4 5 1 Main characteristics ___________________________________________________________ 14
4 5 2 Installing the battery __________________________________________________________ 14
4 5 3 Charging the battery___________________________________________________________ 14
4 5 4 Changing the battery __________________________________________________________ 16

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5. Base_________________________________________________________17
5 1 Base identification____________________________________________________ 17
5 1 1 Base charger (EFT930G or EFT930W) ______________________________________________17
5 1 2 Base Modem _________________________________________________________________ 18
5 1 3 Base Ethernet (EFT930P)_______________________________________________________ 20
5 1 4 Base Bluetooth Modem ________________________________________________________21
5 1 5 Base Bluetooth Ethernet (EFT930B) ______________________________________________ 23
5 1 6 Base Bluetooth Ethernet Modem (EFT930B) _______________________________________ 24
5 1 6 1 Overview _______________________________________________________ 24
5 1 6 2 USB/RS232 Cable for Base BEM _____________________________________ 25
5 1 7 Base Ethernet Modem (EFT930P) ________________________________________________ 26
5 1 7 1 Overview _______________________________________________________ 26
5 1 7 2 USB/RS232 Cable for Base EM_______________________________________ 27
6. Recommendations____________________________________________ 28
6 1 Safety ______________________________________________________________28
6 2 Telephone call _______________________________________________________29
7. Standards ___________________________________________________ 30
8. Troubleshooting _____________________________________________ 33
9. Annex ______________________________________________________ 34
This symbol indicates an important Warning.
This symbol indicates a piece o Advice.

EFT930 Wireless Series • 4/36 Copyright © 2009 Ingenico
9000001568 R11 000 02/941 All rights reserved
1. Introduction
We hope that you will be fully satisfied with your new terminal EFT930 This terminal comes
in different models: EFT930G, EFT930B, EFT930P, EFT930W
Please read this guide to understand and make the best use of your terminal
It presents you the necessary information about use, installation, maintenance, safety and
security recommendations
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and
safety Maintenance should only be provided by Ingenico authorized technician
Failure to comply with these instructions will void the manufacturer’s responsibility
2. Presentation
2.1. Content o the box
WARNING
The power supply unit provided with your equipment is specially designed or Ingenico
terminals. Do not use any other power supply. The use o a power supply with apparently
similar voltage/current characteristics may damage your terminal.
ADVICE :
Keep the packaging It must be re-used whenever the terminal is shipped
EFT930 terminal unit
equipped
with a paper roll
A base receiving the unit
(if no power travel adapter)
A power suppl unit that
connects the power suppl to
the electric network
A batter pack
disconnected
A telephone cable
(With base mode
m)
A user guide
Power travel adapter
(When no base)
Or

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2.2. Overview o the EFT930
Terminal
Base
Weight About 120g
Dimensions 153 x 87 x 33 mm (L x w x h)
Power supply unit
Weight About 100g
2pole sockets 1 A
The power supply unit is specially fitted for INGENICO terminals
Weight Between 360 g and 410 g, according to the model without paper roll and battery
Dimensions 180 x 79 x 57 mm (L x w x h)
Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment
Mini USB A serial link 100 mA max
Connections on terminal Mini USB B serial link
Backlit
ke board
1 st Smart
card reader
Eas loading printer
Large graphic displa
Magnetic card
reader
Base unit
Compartment where are located :
•the batter pack
•the modules SAM1/ SAM2
Compartment where are located :
•the modules SAM3/SAM4 or SIM
•the modules MMC or SDCARD
•the 2
nd
Smart card reader

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2.3. Keyboard details and unctionality
This chapter describes the key functions of a terminal with no specific application Some
keys can have other functions according to the applications that are in the terminal
3. Use o the terminal
ADVICE
Before to use the terminal, always check if the roll of paper is present
3.1. Adjusting contrast
If you wish to increase or to decrease the contrast of the characters displayed on screen,
press simultaneously and in order to decrease the contrast, or and
in order to increase the contrast
Keep pressing the keys as long as necessary
The navigation keys
navigate in the terminal menus
The function ke accesses the
different application menus
The red ke cancels the
procedure in progress
The ellow ke cancels the last
character
The green ke validates input
selections and information
The arrow ke advances the
paper a few centimetres
It is also used to switch on the
terminal

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3.2. Reading card
Magnetic stripe card
The card can be read either from bottom to top or from top
to bottom, with the stripe facing the terminal
Use a regular movement in order to ensure a reliable card
reading
Smart card
•1
st
card reader : insert the card horizontally with the
metal chip facing upwards and leave in position
throughout the transaction
•2
nd
card reader : is located on back of the terminal
Insert the card up side down, magnetic stripe visible
(Optional)
Warning
Switch off the terminal before opening the cover
Contactless (if available on your terminal)
•Bring the card firmly up to the active zone Keep
the card close to the reader during the
transaction
• The 4 green LEDs indicate that the transaction is
completed (as shown on the picture)
The terminal behavior for the cardholder may very
depending on:
•The terminal environment
•Local usage (language…)
Active
zone
Green leds

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3.3. Switching o the terminal
If the battery is empty and the terminal in use is removed from its base, the terminal
automatically shuts off
It may also be forced stopped by pressing simultaneously and (yellow key)
for one second
In order to restart the terminal, press on the keyboard For EFT930 colour and
contactless terminals, press on the keyboard until : -) appears on the screen
3.4. Installing the terminal on the base
Connecting the terminal on the base
Place the EFT930 between the flanges on its base so that the contacts of the EFT930
engage on the contacts provided on the base (see picture below)
Using the modem base
Once installed, the base modem is designed to always be plugged into the mains network
and be connected to a telephone line The telephone line should not be shared
The portable may be placed back on its base after each transaction
It must be placed on its base in the following cases :
•When telephone network is used for : authorization request, remote collection,
downloading, check processing (If the base is connected to a check reader)

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4. Installation
4.1. Recommendations
Location o the terminal
Place the base on flat surface near an electric socket and a telephone socket The terminal
should be placed far from any very hot zones, protected from vibrations, dust, damp and
electromagnetic radiation (computer screen, anti-theft barrier etc )
Operating conditions
Ambiant temperature from +5°C to +45°C
Max relative humidity 85% at +40°C
Storage conditions
Ambient temperature from -20°C to +55°C
Max relative humidity 85% at +55°C
4.2. Terminal connections
•There are 2 USB connectors on the left side of the EFT930 Wireless terminal (See below
picture)
*Mini USB durabilit : up to 5000 mating c cles
•The terminal supports USB Keys Class 100 mA with format FAT or FAT32
•The USB Key has to be used with a USB adapter (refers to accessories section)
Mini-USB Host A*
Connector used for
USB Ke , etc…) Mini-USB Slave B*
Connector used with
PC, travel charger
adapter, etc...)

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4.3. Installing Modules
4.3.1. SAM1/SAM2
WARNING
Switch off the terminal by disconnecting the power supply
The connector modules security SAM are located inside the terminal,
in a closed compartment
•Turn the terminal and unclip the top cover flap by pushing on the
clips with your nails as shown with the arrows on the picture
•SAM1 and SAM2 are indentified by the engraved marks on the
lower housing
•When introducing a SAM in its slot, be sure to put the
cut corner as indicated on the picture
•Close the cover flap
TIP
Use a piece of adhesive tape to grip the SAM for easier and faster
removal
4.3.2. SAM3/SAM4 or SIM
WARNING
Switch off the terminal prior to inserting the modules
•Open the lower cover flap, by pushing on the clips with your
nails as shown on the picture
•SAM3 and SAM4 or SIM are indentified by the engraved
marks on the lower housing
•When introducing a SAM in its slot, be sure to put the cut
corner as indicated on the picture
For easier introduction the cut corner is also indicated with an
engraved marks on the lower housing
•Close the cover
TIP
Use a piece of adhesive tape to grip the SAM for easier and
faster removal
Cut
corner
position
Cut corner
position

EFT930 Wireless Series • 11/36 Copyright © 2009 Ingenico
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4.3.3. MMC or SD Memory Card
Open the lower cover flap to access the MMC or the SD Memory Card area
CAUTION:
Switch off the terminal before opening the cover
To install a MMC or a SD Memory Card (SD and SDHC):
•Open the lower cover flap as indicated with the arrows on the
picture
•Insert the MMC or a SD Memory Card into the connector slot
shown by the arrow on the figure
Be sure to put the cut corner as indicated on the figure
•Close the lower cover flap
The terminal supports SD and SDHC up to 4GB
Cut corner
position

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4.4. Paper roll
4.4.1. Mains characteristics of INGENICO paper roll
Characteristics Precisions
Colour White
Width 58 mm
Diameter 40 mm
Length About 18 metres
•The thermal paper can be deteriorated by poor storage conditions, so we
recommend you to avoid :
–Storage in hot wet places (near air-conditioner, humidity higher than 85%)
–exposure to sunlight or ultraviolet for long periods
–contact with organic solvents (solvent type adhesive)
–direct contact with materials containing plasticizers (PVC transparent
folders or envelopes)
–direct contact with «diazo» papers
–direct contact with water
–Rubbing or pressing the paper too strongly
WARNING
For best product performance, only use heat sensitized paper approved by Ingenico.
Ingenico terminal features an “easy loading” printer, for easy paper roll replacement
WARNING
Switch off the terminal prior to installing a paper roll
Use only paper approved by Ingenico (diameter 40 mm)
The use of non approved paper is likely to damage the printer of your terminal
4.4.2. Installing paper roll
•Open the paper compartment by lifting the catch located at the rear of the EFT930 and
pull the cover to the rear of the terminal
•Insert the paper roll in the compartment following the directions shown on the below
picture

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•Pull the paper up to the top of the terminal
•Maintain the paper and close the lid
•Press simultaneously on both upper corners of the paper flap, until it clips into position
ADVICE
If you insert a new roll, tear off the first length (one complete turn)
Level paper

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4.5. Battery
4.5.1. Main characteristics
Characteristics NimH 1500 mAh Li-ion 1700 mAh
Capacity* Up to 300 transactions typical Up to 340 transactions typical
Charge 50% capacity in 2 h; full
capacity in about 8 hours
50% capacity in 1 5 h; full
capacity in 4 hours
Autonomy Up to 300 h in stand by up to 340 h in stand by
* The battery capacity depends on the model of terminal and its use
4.5.2. Installing the battery
WARNING
Switch off the terminal prior to connecting the battery
•Turn your terminal and unclip the cover flap battery by pushing
on the clips with your nails as shown on the picture
•Disengage the cover
•Take the battery pack included in the box
•Locate the battery pack connector fool proofing and the
board connector located under the battery compartment
•Plug the battery pack connector on the board
according to the connector locating system and
the red wire (as shown on figure)
Verify that it locks
•Place the battery pack in its compartment
•Close the battery compartment cover flap
4.5.3. Charging the battery
When does the batter need to be charged?
•On initial start up, charge the battery for 16 hours under the environmental
conditions stated above
•When used daily, the terminal recharges its batteries each time it is placed on its
base Charging is automatic
•A completely discharged battery requires up to 8 hours for a complete recharge
according to the type of battery
Red wire

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Where does the batter need to be charged?
•The environment in which the charge takes place influences battery lifetime and
autonomy (number of transactions out of base)
The optimal conditions are as follows:
Charging away from any external heat source (radiator, sun, enclosed area…)
The optimal temperature is between +15°C and +25°C
How does the batter need to be charged?
Using the base
•Place the terminal on its base
•Check i the electrical plug symbol appears on the terminal screen and i the
battery symbol is lashing (=battery charging).
Using the power travel adapter (the terminal is out of its base)
•Connect the power supply unit to the power travel adapter
•Connect this assembly to the mini-USB slave connector located on the left side of
the terminal
•Connect the power supply unit to the power supply mains network
•Check to see i the battery symbol is lashing (=battery charging)

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4.5.4. Changing the battery
It is imperative to use a battery authorized by Ingenico.
There is danger o explosion i battery used is not approved by Ingenico.
•Remove the portable from its base
•Turn it off by pressing simultaneously and (yellow key) for about one
second
•Remove the cover of the battery housing (see section 4 5 1 “installing battery”)
•Lift the battery and remove it from its compartment
•Carefully disconnect battery, following the
instructions below
a) Unlock the connector by pressing the locking
mechanism as indicated by F1 arrow while pulling
wires (F2 arrow), to disconnect the connector
Release traction on it as soon as the connector
comes unclipped
b) Finish extracting connector by tilting it slightly
(F3 arrow) to bring it away from the terminal
housing
•Inform the terminal that its battery has been changed Do so by starting the
terminal without battery and fitting it on its base
•Connect and install the new battery by following the instructions in section 4 5 1
“Installing battery”
•Close the battery cover flap and charge the battery See section "4 5 3 “Charging
the Battery"
•In order to preserve the environment, dispose of used batteries in compliance with
current recycling legislation in the country
•If the terminal is stored for a long time (more than two months), remove the
battery from the terminal
The terminal memorizes that there is no battery simply by powering up It will then
correctly perform with the next battery

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5. Base
5.1. Base identi ication
Base
charger
Base
Modem
1RS232
Base
Modem
2RS232
Base
Ethernet
Base
Ethernet
Modem
Base
BM
1RS232
Base
BM
2RS232
Base
BE
Base
BEM
EFT930P 

 

 

 


EFT930G 

 

 


EFT930B 

 

 

 


EFT930W


 

 


5.1.1. Base charger (EFT930G or EFT930W)
WARNING
Select an electrical socket that complies with the general safety instruction given in section
6 “Recommendations” of this document
E = Mains network socket F = Power supply unit
H = Power supply input - 2pole sockets 1 A G, J, I = not functional
Follow the below instructions:
•Connect the power supply unit F to the base socket H
•Connect the power supply unit F to the main network socket E
Marking

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5.1.2. Base Modem
•With 1 RS232 (EFT930P/EFT930G/EFT930W)
Follow the below instructions to connect the base to the telephone network :
•Connect telephone plug C equipped if necessary with user country specific
telephone plug, to the telephone network D
•Connect the other end of the wire to the base (socket G)
•Connect the mains power supply wire to the base (socket H)
•If necessary, connect the telephone A
(Telephone A is not required for the terminal to operate)
- France: plug B to the telephone network D through the piggyback plug
- other countries: telephone is connected to the base through the socket J (RJ-
type connector)
•Connect power supply block F to the mains electrical socket E
Socket G (=socket J) : TNV-3 circuit: Telecommunication Network Voltage, as per safety
standard EN 60950
Socket I : SELV circuit: Since these links are Safety Extra Low Voltage circuits, they must be
interconnected to units which have interfaces powered by the same type of circuits
Turn off the terminal prior to connecting the base to the appropriate network
Marking
A = possible telephone handset B = telephone connector (country specific)
C = connection to the telephone network D = telephone network socket
E = mains power socket F = power adapter
G = telephone network - port RJ11 (telephone cable 3m) H = power input - 2pole sockets 1 A
I = RS232 (cash register, local loading tool, etc ) Level RS 232/V28 J = telephone handset output

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•With 2 RS232 (EFT930P/EFT930G/EFT930W)
Follow the below instructions to connect the base to the telephone network:
•Connect telephone plug C, possibly in conjunction with a closing relay satisfying the
standards applicable in the country of use, to the telephone network D
Connect the other end of the cable to socket G on the base
•If present, connect telephone A (the presence of telephone A is not required for the
terminal to function)
•France: connect B to the telephone network D via the stackable socket
Connect the power supply unit F to the mains power supply network socket
Socket G: TNV-3 circuit: Telecommunications Network Voltage, in accordance with safety
standard EN 60950
Sockets I and J: as these connections are for ELSV circuits (extra low safety voltage), they
shall be interconnected to equipment with interfaces supplied by circuits of the same type
WARNING
Switch off the terminal prior to connecting the base to the appropriate network
Marking
A = possible telephone handset B = telephone connector (country specific)
C = connection to the telephone network D = telephone network socket
E = mains power socket F = power adapter
G = telephone network - port RJ11 (telephone cable 3m) H = power input - 2pole sockets 1 A
I = 1
st
RS232 (cash register, local loading tool ) Level RS 232/V28 J =2
nd
RS232

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5.1.3. Base Ethernet (EFT930P)
Marking
E = mains power socket F = power supply unit
G = 2
nd
RS232 (4- point connector) H = power supply input - 2pole sockets 1 A
I = 1
st
RS232 (cash register, local loading tool…) Level RS 232/V28 J =Ethernet connection
K = PC L = USB cable
M = USB connection N = Ethernet cable